Operations Manager - Pharmacy

Key Responsibilities

• Oversee the day-to-day operations of the pharmacy to ensure smooth and efficient functioning.
• Supervise and support the pharmacy team (pharmacists, assistants, delivery personnel) to ensure service excellence.
• Ensure compliance with DHA and internal operational standards.
• Develop and implement SOPs to streamline workflows, inventory control, and quality assurance.

Procurement & Supply Chain

• Manage procurement of all pharmaceutical and medical items from sourcing to supplier negotiation to delivery.
• Monitor stock levels, forecast demand, and ensure timely replenishment to avoid shortages or overstocking.
• Maintain relationships with distributors, vendors, and suppliers to ensure competitive pricing and reliability.
• Oversee the logistics of medication delivery and inter-branch supply between GluCare facilities.

Financial & Administrative Oversight

• Track pharmacy financial performance including sales, margins, and procurement costs.
• Prepare periodic reports on inventory, purchasing trends, and cost control measures.
• Collaborate with the Finance department for reconciliations, purchase orders, and vendor payments.
• Ensure compliance with internal auditing and reporting requirements.

Regulatory & Quality Compliance

• Support the DHA-licensed Pharmacist-in-Charge with compliance, audits, and documentation.
• Maintain accurate and up-to-date records in accordance with regulatory standards.
• Ensure the pharmacy adheres to proper storage, handling, and dispensing protocols.

People Management

• Supervise, coach, and motivate the pharmacy operations team.
• Coordinate work schedules and manage performance appraisals.
• Ensure continuous training and professional development of pharmacy staff.

Coordination & Communication

• Work closely with the clinical and operations teams to align pharmacy processes with patient-care delivery.
• Serve as the operational liaison between the pharmacy, management, and other departments.
• Ensure prompt resolution of operational or supply-related issues impacting clinical services.

Qualifications & Experience

• Bachelor s degree in Business Administration, Supply Chain, Healthcare Management, or related field.
• Extensive experience in operations, procurement, or healthcare facility management.
• Excellent leadership, communication, and organizational skills.
• Ability to multitask and deliver results in a fast-paced, regulated healthcare environment.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent negotiation and vendor management skills.
• High attention to detail and data accuracy.
• Ability to lead and inspire teams.