Operations Manager - Restaurants

We are seeking a highly responsible and detail-oriented Operations Manager to oversee the day-to-day back-of-house (BOH) and front-of-house (FOH) operations of our restaurant branch. The ideal candidate will be responsible for supervising staff performance, cash flow management, vendor relations, financial reporting, compliance with FBR/GST/WHT laws, and overall branch administration to ensure seamless business operations.

Key Responsibilities:Team & Staff Management

• Monitor and improve the performance of BOH and cashier staff.
• Ensure compliance with staff living/residence standards (cleanliness, security, safety).
• Maintain employee records, resumes, uniforms issuance, and staff advances.
• Prepare and share daily attendance reports with accurate time logs.
• Conduct daily meetings with Restaurant Manager (RM) and Chef for performance evaluation.

Financial & Cash Management

• Collect and verify daily cash from cashiers as per sales.
• Manage all deposit/withdrawal transactions and maintain accurate records.
• Monitor daily, weekly, and monthly financial reports including:
• DBR, Sales Target Reports, Inventory Closing, Payables/Receivables, Bank Ledgers
• GST & Withholding Tax reports, Purchase Invoices
• Coordinate with Head Office and legal team for GST filing and WHT challans.

Vendor & Purchase Management

• Generate purchase invoices for all COGS/Non-COGS items.
• Ensure vendor compliance based on the approved vendors list.
• Review and update purchase checklists in coordination with the Supply Chain team.

Operations & Compliance

• Monitor POS/FBR systems to ensure proper QR sales and serial printing.
• Track and optimize COGS and cost control measures daily.
• Maintain utility bills and ensure payment approvals per SOP.
• Monitor and log generator fuel/diesel, LPG consumption, and preventive maintenance tasks.
• Maintain physical and digital records of expenses, vouchers, and salary reports.

Branch Administration

• Supervise repair and maintenance activities (kitchen, dining, toilets, parking, etc.).
• Ensure proper filing of physical records, company letters, and approvals.
• Handle rent payments and WHT deductions for restaurant and staff accommodation.
• Maintain emergency response setups (fire extinguisher, first aid, contact numbers, etc.)

Reporting & Communication

• Verify branch credit sales/receivables with timely reporting to HO.
• Ensure effective use of official email and communication channels.
• Maintain professionalism and protect company data and confidentiality.

Requirements:

• Bachelor's degree in Business, Finance, Hospitality, or related field.
• 3+ years of proven experience in operations, preferably in the F&B industry.
• Strong knowledge of POS, inventory systems, and financial reporting.
• Understanding of GST, WHT, and FBR compliance in Pakistan.
• Strong leadership, communication, and team management skills.
• Proficient in MS Office (especially Excel) and accounting software.

Benefits:

• Competitive salary package
• Performance-based incentives
• Professional growth opportunities
• Supportive work environment
• Food and Accommodation

Job Type: Full-time

Pay: Rs70,000.00 - Rs750,000.00 per month

Work Location: In person