Pre-Sales Customer Care Executive

Location: Bombay

Experience Required: 1–3 years (CRM experience mandatory)

Employment Type: Full-time

Job Description:

We are looking for a proactive and enthusiastic Pre-Sales Customer Care Executive to join our growing team. The ideal candidate will play a crucial role in engaging with potential customers, handling initial inquiries, and supporting the sales team with follow-ups and lead management.

Key Responsibilities:

• Handle inbound and outbound calls, WhatsApp messages, and emails professionally.
• Follow up with leads and maintain continuous engagement.
• Schedule meetings or demos for the sales or counselling team.
• Maintain accurate records of conversations and lead status in the CRM software.
• Collaborate with the sales, counselling, and marketing teams to improve conversion rates.
• Explain basic product/service features to prospects and address initial queries.
• Ensure timely communication and excellent customer experience.

Requirements:

• Minimum 1 year of experience in pre-sales, telecalling, or customer support.
• Hands-on experience with CRM tools (e.g., Zoho, HubSpot, Salesforce).
• Excellent communication and interpersonal skills (Hindi & English).
• Ability to manage multiple leads and follow-up schedules.
• Detail-oriented and self-motivated with a problem-solving attitude.

Bonus if you have:

• Experience in the education/edtech/banking/real-estate or training industry
• Prior experience in scheduling demo sessions or handling B2C/B2B sales pipeline

Job Type: Full-time

Pay: ₹10,056.66 - ₹35,306.52 per month

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person