Receptionist

We are a busy Trusts and Estates law firm seeking a Receptionist to warmly welcome clients and visitors, creating a positive and professional first impression. This role involves engaging with potential new clients, ensuring they feel comfortable and supported, and guiding them through the first steps of addressing important legal matters.

You will be welcoming potential new clients who are seeking help with estate planning or probate matters and providing excellent customer service.

This role is ideal for someone who enjoys talking with people, building trust quickly, and helping them take action.

Legal experience is helpful but not required. Candidates from financial services, real estate, insurance, healthcare, or client advisory roles often excel in this position.

$20 - $24 hourly

• Welcome visitors into the office while providing exceptional customer service
• Proficiently handle large call volumes
• Listen to client concerns, clearly explain how the firm can help, and provide a supportive first point of contact
• Guide prospective clients toward scheduling consultations with attorneys
• Address common questions or concerns about the process
• Track inquiries and follow up with potential clients
• Maintain organized records in the firm's client management system

• 3+ years of receptionist or relevant experience
• Strong communication skills, computer skills, and the ability to multitask are required
• Confidence guiding conversations and helping people make decisions
• Professional attitude and appearance, impeccable follow-through, and a high level of commitment to the role and company
• Comfortable discussing professional services and consultation fees
• Experience in sales, client services, financial services, healthcare coordination, or legal intake is a plus

The Law Office of Lena A. Clark, LLC, was founded eleven years ago and has eleven full-time employees. We are an Inc. 5000 business. We are Winners and Finalists in the Frederick News-Post's annual Best of the Best competition for the Estate Planning Law Firm, Best Attorney, and Best Woman-owned business for the last six years. We were honored to receive the Law Firm 500 award for three years, recognizing us as one of the fastest-growing small law firms in the United States.

• PTO
• Paid federal holidays
• 401(k), match, and profit-sharing
• Pretax contribution to health insurance, if needed
• An amazing collegial team