Recovery Officer/Cash Handler

Key Responsibilities

• Handling cash accurately, balancing cash in ERP, and ensuring all transactions are processed correctly.
• Monitoring for and preventing theft, fraud, or errors in cash handling to maintain a secure and trustworthy environment.
• initiate contact with customers who have overdue payments via phone, email, or written correspondence to negotiate repayment terms.
• Work with customers to develop a manageable repayment plan that ensures debts are recovered efficiently.
• Keep detailed records of all communications, payments, and recovery progress for each delinquent account.
• Work with legal teams when necessary to initiate legal proceedings for recovering bad debts, including filing lawsuits or garnishing wages.
• Regularly monitor payment arrangements to ensure compliance, following up as necessary.
• Create regular reports for management, detailing recovery rates, outstanding debts, and performance metrics.
• Identify high-risk accounts and recommend strategies to minimise potential losses.
• Communicate with clients or businesses to provide updates on recovery progress and manage any escalated issues.

Required Skills and Qualifications

• Driving license is preferred
• Strong ability to negotiate repayment terms and handle difficult conversations diplomatically.
• Excellent verbal and written communication skills for dealing with customers and internal stakeholders.
• Meticulous record-keeping and accuracy in managing sensitive financial data.
• A proactive approach to resolving payment disputes and finding workable repayment solutions.
• Understanding of relevant laws and regulations governing debt recovery.
• A bachelor’s degree in Finance, Accounting, Business Administration, or a related field is preferred but not required.
• 2-4 years of experience in debt collection, credit management, or financial services is highly desirable.
• Certifications in debt recovery, credit management, or financial analysis can be a plus.
• Familiarity with recovery management software and accounting systems like ERP/SAP.

Job Types: Full-time, Permanent

Pay: AED1.00 - AED2.00 per month