customer service specialist Jobs in Turkey

customer service specialist

procurement specialist

sales support specialist

customer care specialist, operations Jobs in Turkey

customer care specialist, operations

senior operations manager

2026 campus recruitment delivery operations specialist local

Xiaomi Technology

<div>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Order Delivery Management:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Receive, review, and process sales orders, developing rational delivery plans.
  </li>
  <li>
   Track order status throughout the process, ensuring timely dispatch, in-transit visibility, and successful delivery.
  </li>
  <li>
   Monitor and optimize key delivery metrics (KPIs), such as order fulfillment rate, on-time delivery rate, and customer satisfaction.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Logistics Coordination &amp; Optimization:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Manage and coordinate third-party logistics (3PL) providers to ensure service quality and cost-effectiveness in transportation, warehousing, and distribution.
  </li>
  <li>
   Develop and optimize delivery solutions tailored to different markets (e.g., domestic, cross-border, specific countries like Turkey).
  </li>
  <li>
   Address logistics exceptions (e.g., delays, damages, wrong shipments) by initiating contingency plans and communicating resolutions promptly.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Cross-Functional Collaboration:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Work closely with sales teams to manage customer expectations and synchronize delivery information.
  </li>
  <li>
   Collaborate with supply chain and planning teams to ensure inventory levels meet delivery demands.
  </li>
  <li>
   Communicate with overseas branches or partners (e.g., UGM) to ensure smooth local customs clearance, warehousing, and distribution processes.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Systems &amp; Data:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Proficiently operate WMS (Warehouse Management System), TMS (Transportation Management System), and ERP systems to ensure data accuracy.
  </li>
  <li>
   Generate regular delivery data reports, analyze trends, and support business decision-making.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Customer Communication:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Serve as the point of contact for delivery-related issues, responding to internal and external customer inquiries about order status professionally and promptly.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Basic Requirements:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Bachelor&rsquo;s degree or higher in Logistics, Supply Chain Management, International Trade, or a related field.
  </li>
  <li>
   3+ years of experience in logistics, supply chain, or delivery roles; experience in consumer electronics or smart hardware industries is preferred.
  </li>
  <li>
   Proficiency in Microsoft Office Suite, particularly advanced Excel skills for data analysis.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Core Competencies:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Exceptional communication skills: Ability to communicate effectively and clearly with internal and external stakeholders.
  </li>
  <li>
   Strong problem-solving skills: Ability to remain calm under pressure and quickly resolve complex issues.
  </li>
  <li>
   Customer-centric mindset: Deep understanding of how delivery experience impacts brand perception.
  </li>
  <li>
   Data-driven approach: Habit of using data to identify, analyze, and measure outcomes.
  </li>
  <li>
   Responsibility and initiative: Highly accountable and proactive in driving process improvements.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Preferred Qualifications:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Familiarity with Xiaomi&rsquo;s business model or corporate culture is advantageous.
  </li>
  <li>
   Proficiency in English is preferred (if the role involves overseas operations).
  </li>
 </ul>
 <p>
 </p>
</div>


2026 Campus Recruitment Delivery Operations Specialist-local

<div>
 <p>
  职位描述：
 </p>
 <p>
  【 2026 campus recruitment】 1.Follow and improve the efficiency of Order Fulfillment Process and ensure on time delivery;
 </p>
 <p>
  2.Follow shipment and revenue target achievement, analyze risks and opportunities;
 </p>
 <p>
  3.Oversee HQ/Local/Channel inventory, prevent stock risks in advance and improve overall ITO;
 </p>
 <p>
  4.Take part in setting up Regional Delivery KPIs, monitor and analyze periodically to improve operational efficiency;
 </p>
 <p>
  5.Keep routinely and closely communication between HQ/Country/Customers to make sure all the delivery information is shared among all parties smoothly &amp; efficiently.
 </p>
 <p>
  <br/>
 </p>
 <p>
  职位要求：
 </p>
 <p>
  1.Products delivery or related working experience preferred;
 </p>
 <p>
  2.Bachelor degree (or above) in Supply Chain, Logistics, Business Administration or similar majors;
 </p>
 <p>
  3.Data analytical and logical thinking;
 </p>
 <p>
  4.Good communication skills, fluent in written and spoken English;
 </p>
 <p>
  5.Entrepreneurial mindset, pro-active and problem solving attitude, hardworking;
 </p>
</div>


Delivery Operations Specialist-local(A136156)

<div>
 <p>
  <strong>
   [2026 Campus Recruitment]
  </strong>
  Key Responsibilities
 </p>
 <p>
  Market &amp; Competitive Analysis: Conduct research on the AIoT /consumer electronics competitive landscape and market trends. Analyze data to identify target audiences, new opportunities, and key value propositions.
 </p>
 <p>
  GTM Strategy Support: Assist in developing and documenting launch plans for new products. Contribute to creating buyer personas and refining product positioning and messaging.
 </p>
 <p>
  Sales Enablement: Develop and organize sales materials, including presentations and competitive battle cards, to ensure the sales team is launch-ready.
 </p>
 <p>
  Coordination &amp; Tracking: Support the coordination of GTM activities across Product, Engineering, Marketing, and Sales. Assist in tracking and reporting on key GTM metrics.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications &amp; Skills
 </p>
 <p>
  Education: Currently pursuing a degree in Marketing, Business, or a related technical field.
 </p>
 <p>
  Skills: Strong interest in consumer electronics. Excellent analytical, communication (written and verbal), and organizational skills.
 </p>
</div>


2026 Campus Hiring-AIoT-local(A35446A)

EPAM Systems

<div><p>Are you ready to kick-start your career in recruitment and be at the heart of &#304;zmir&rsquo;s campus life? We&rsquo;re looking for a motivated and dynamic <b>Junior Campus Recruiter</b> to join our team.</p><p>
Our ideal candidate is based in &#304;zmir, as this role requires active participation in student events at local universities and close interaction with the city&rsquo;s thriving academic community. You&rsquo;ll have the opportunity to collaborate with top universities in &#304;zmir &mdash; including Ege, Dokuz Eyl&uuml;l, Ya&#351;ar, &#304;zmir Ekonomi, &#304;YTE, and more.</p><p>
In this role, you won&rsquo;t be behind a desk all day. Instead, you&rsquo;ll be holding the pulse of &#304;zmir&rsquo;s energetic student culture &mdash; from career days and networking fairs to student club collaborations. You&rsquo;ll be the driving force of our presence on campus, building strong relationships with universities and future talent.</p><p>
Beyond campus events, you&rsquo;ll also manage training and recruitment initiatives. Under the EPAM Campus brand, we provide a variety of free IT training programs to students. You&rsquo;ll play a key role by conducting general interviews with applicants and helping them start their journey. No experience in recruitment? No problem. What matters most is your talent, energy, and curiosity to learn. We&rsquo;ll provide the training, mentorship, and support you need to grow into the role and develop your career.</p><p><b>
Responsibilities</b></p><ul><li>
Participate in and coordinate local university and student events in &#304;zmir</li><li>
Identify, screen and interview potential candidates</li><li>
Provide guidance throughout the application process</li><li>
Report on recruitment activities and program metrics</li><li>
Work with various internal platforms</li><li>
Liaise with Educational Institutions</li></ul><p><b>
Requirements</b></p><ul><li>
English and Turkish level &ndash; B2 and higher, both spoken and written</li><li>
Excellent interpersonal and communication skills</li><li>
Exceptional problem-solving skills and adaptability</li><li>
Strong organizational and multitasking skills</li><li>
Enthusiasm for working with students</li></ul><p><b>
We offer</b></p><ul><li>
CONTINUOUS UPSKILLING, LEARNING &amp; DEVELOPMENT<ul><li>
Diversity of tasks and projects</li><li>
Assessment center for objective review of competency level</li><li>
Personal development plan</li><li>
Mentoring programs and leadership development</li><li>
Certification and professional development support</li><li>
Access to learning platforms including more than 2,500 internal courses and the LinkedIn Learning library with 20,000+ courses</li><li>
English courses taught by certified teachers</li></ul></li><li>
CORPORATE BENEFITS<ul><li>
Extra leave days</li><li>
Referral bonuses</li></ul></li><li>
COMPENSATION PACKAGE<ul><li>
Competitive compensation paid in USD</li><li>
Regular salary and performance reviews</li></ul></li><li>
MEDICAL &amp; HEALTHCARE<ul><li>
Private health insurance</li><li>
Well-being events</li></ul></li><li>
WORKING ENVIRONMENT<ul><li>
Recreation areas and kitchens</li><li>
Tea, coffee, and snacks</li><li>
Well-being events</li><li>
Sports equipment and game consoles</li><li>
IT Equipment</li><li>
Microsoft's Software Assurance Home Use Program (HUP)</li></ul></li></ul><p><i>
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.</i></p></div>

Junior Campus Recruiter

TotalEnergies

<div>
 <p>
  TotalEnergies is a global energy company that produces and sells oil, biofuels, natural gas, green gases, renewable energies and electricity. More than 105.000 employees work to provide energy that is more accessible, cleaner and accessible to as many people as possible. Operating over 130 countries, TotalEnergies puts all dimensions of sustainable development at the center of its projects and activities in order to contribute to the well-being of people. TotalEnergies is looking for a team member for the following position:
 </p>
 <p>
  <br/>
 </p>
 <p>
  HR Coordinator will play a key role in enhancing the recruitment lifecycle, strengthening university relations, conducting wage policy research and managing onboarding programs. This role also includes supporting facility-level HR operations and ensuring continuous alignment with the central HR team to maintain consistency and compliance across all HR functions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with hiring managers to define job requirements and ideal candidate profiles
  </li>
  <li>
   Streamline and document recruitment workflows to improve efficiency and candidate experience
  </li>
  <li>
   Coordinate job postings, application tracking, interview scheduling, and feedback collection
  </li>
  <li>
   Support employer branding initiatives and recruitment marketing campaigns.
  </li>
  <li>
   Build and maintain partnerships with universities and student organizations
  </li>
  <li>
   Organize and represent the company at career fairs, campus events, and internship programs
  </li>
  <li>
   Develop early talent strategies and internship-to-hire pathways
  </li>
  <li>
   Conduct market research on compensation trends and wage structures
  </li>
  <li>
   Analyze internal and external data to support equitable and competitive salary practices
  </li>
  <li>
   Create and maintain benchmarking reports to guide compensation decisions.
  </li>
  <li>
   Manage and continuously improve onboarding experiences
  </li>
  <li>
   Coordinate logistics, content, and feedback collection for orientation sessions
  </li>
  <li>
   Ensure new hires are integrated smoothly into the company culture and operations
  </li>
  <li>
   Act as the first point of contact for HR-related matters at the plant
  </li>
  <li>
   Support timekeeping, attendance, and shift scheduling processes in coordination with operations.
  </li>
  <li>
   Ensure compliance with local labor laws and internal HR policies at the site level
  </li>
  <li>
   Assist with workplace safety, employee relations, and grievance handling in collaboration with the central HR team
  </li>
  <li>
   Maintain accurate and confidential employee records and documentation
  </li>
  <li>
   Maintain continuous and proactive communication with the central HR team across all HR functions
  </li>
  <li>
   Align local HR practices with corporate policies, procedures, and strategic initiatives
  </li>
  <li>
   Share updates, escalate issues, and collaborate on cross-functional HR projects and audits
  </li>
  <li>
   Maintain Menemen&rsquo;s employees data in HRIS systems and ensure data accuracy
  </li>
  <li>
   Support audits, reporting, and documentation processes
  </li>
  <li>
   Assist in the implementation of HR policies and procedures
  </li>
  <li>
   Promoting HR actions by communicating effectively through employees&rdquo; (implementing monthly communications, during staff meetings, digital communications,&hellip;)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, or a related field
  </li>
  <li>
   3+ years of experience in HR coordination, recruitment and facility HR operations
  </li>
  <li>
   Strong organizational and project management skills
  </li>
  <li>
   Excellent communication and interpersonal abilities
  </li>
  <li>
   Proficiency in MS Office and HRIS systems
  </li>
  <li>
   Fluency in English
  </li>
 </ul>
</div>


Human Resources Coordinator

Abdi Ibrahim Pharmaceuticals

<div>
 <p>
  Abdi &Idot;brahim, founded in 1912, has the largest product portfolio in the sector and is the largest employer in the Turkish pharmaceutical industry, with 5,500 employees. Since 2002, Abdi &Idot;brahim has led Turkey&rsquo;s pharmaceutical industry with a strong vision and today exports to over 70 countries. Committed to being a responsible corporate citizen, the company prioritizes sustainability across all business processes, aligning its mission with societal needs. Its 2025 vision is to remain a wholly local company while becoming one of the top 100 pharmaceutical companies globally.
 </p>
 <p>
  We are seeking a motivated
  <strong>
   MSAT
  </strong>
  <strong>
   Specialist
  </strong>
  to join our monoclonal antibody production team. In this role, you will be a part of the downstream processing operations, ensuring the highest standards of quality, efficiency, and innovation in the purification of monoclonal antibodies. You will work in a talented team, collaborate cross-functionally, and contribute to the success of our bioprocessing pipeline.
 </p>
 <p>
  We are looking for an
  <strong>
   MSAT
  </strong>
  <strong>
   Specialist
  </strong>
  to join our Drug Substance Production team at the Biotechnological Production Facility (AbdiBio) on the Esenyurt campus.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The requirements for the successful candidate are:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s / master's degree in biological science discipline.
  </li>
  <li>
   Excellent command of English.
  </li>
  <li>
   6&ndash;8 years of core work experience in biosimilar manufacturing or the biotech industry.
  </li>
  <li>
   Provide technical support for USP/DSP operations, such as fermentation, cell culture, purification, and Chromatography.
  </li>
  <li>
   Provide technical support for cell culture (USP) and protein purification (DSP) operations in a GMP setting.
  </li>
  <li>
   Support process monitoring, data trending, and deviation investigations during routine manufacturing.
  </li>
  <li>
   Participate in tech transfer, scale-up, and process optimization activities.
  </li>
  <li>
   Familiarity with &Auml;KTA chromatography systems and Unicorn software.
  </li>
  <li>
   Understanding of protein purification principles, resin packing/unpacking, and column integrity checks.
  </li>
  <li>
   Knowledge of Quality Management Systems such as Change Control, Deviation, Risk assessment, ICH guidelines and CAPA.
  </li>
  <li>
   Strong communication and interpersonal skills.
  </li>
  <li>
   Knowledge of cGMP.
  </li>
  <li>
   Adherence to cGMP compliance in all operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The key duties of the successful candidate are:
  </strong>
 </p>
 <ul>
  <li>
   Understanding and execution of well-defined procedures within a GMP manufacturing facility.
  </li>
  <li>
   Strong understanding of biologics processes (USP/DSP), GMP, and regulatory guidelines Operation and troubleshooting of equipment such as chromatography skids, TFF systems, peristaltic pumps, and pressure vessels.
  </li>
  <li>
   Preparation and handling of process solutions under aseptic and cleanroom conditions.
  </li>
  <li>
   Adherence to Standard Operating Procedures, logbooks, and Batch Manufacturing Records (BMR).
  </li>
  <li>
   Review the CMC document sections.
  </li>
  <li>
   Preparation of validation protocols, buffer, Media and product hold protocols.
  </li>
  <li>
   Proficient in data analytics, statistical tools (e.g., Minitab), and scientific writing.
  </li>
  <li>
   Work closely with cross-functional teams including Production, QA, QC, and Engineering.
  </li>
 </ul>
 <p>
 </p>
</div>


AbdiBio Manufacturing Science and Technology Specialist

Midas

<div><div>At Midas, we are working on real-life engineering challenges<i> </i>to transform the world of finance.</div><div>
We&rsquo;ve transformed investing in Turkey by delivering a seamless experience for everyday investors.</div><div>
Today, 3.5 million users invest with Midas. Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever.</div><div></div><div><br>
As a <b>Security Engineer</b><b>, Operations</b> you&rsquo;ll ensure Midas' security infrastructure operates reliably at scale, enabling 3.5M users to invest with confidence while maintaining zero-downtime security posture.</div>
<h3 class="jobSectionHeader"><b>About Midas Team</b></h3><ul><li>
We <b>solve</b> challenging problems and build 10x better products.</li><li>
We <b>expect</b> hard work, high ownership, a strong desire to learn.</li><li>
We <b>bring</b> the best people, holding high quality standards, and an environment of speed and ambition.</li><li><b>
You</b> will get to push your boundaries and learn from the best.</li></ul><h3 class="jobSectionHeader"><b>
Results Expected</b></h3><ul><li>
Enroll 100% of critical data sources across multiple security products, business applications &amp; cloud services into log management platform by the end of the first quarter of 2026</li><li>
Achieve 99.9% security log uptime with 10-minute recovery time by Q2 2026, including automated backup/restore pipelines across all cloud and on-premise environments.</li><li>
Protect WAF perimeter with state of the art functionality the WAF platform provides by building &amp; maintaining WAF rules for Midas&rsquo; external foothold. Achieve 100% improvement on False Negatives and 80% improvement on False Positives within the first half of 2026 for all enrolled domains.</li><li>
Design &amp; enroll CIS benchmark implementation across 100% of production inventory by Q2 2026, maintaining 85%+ compliance score with automated validation and reporting by Q3 2026.</li><li>
Be responsible for configuration security across cloud, container, and Active Directory environments; define guardrails, enforce policies, and continuously prove that configurations remain secure, resulting in 0 critical misconfigurations by the end of Q2 2026.</li><li>
Convert 80% of recurring operational tasks and incident response playbooks to fully automated jobs resulting 2x improvement on incident response &amp; engineering time costs within the first quarter of 2026</li><li>
Implement security telemetry with infrastructure visibility and 5-minute alert response times by Q4 2026, ensuring all security tooling health, performance side-effects and availability.</li></ul><h3 class="jobSectionHeader"><b>
Cultural Competencies</b></h3><ul><li>
Questions assumptions and solves from root causes, not just symptoms &mdash; investigates why security incidents happen, not just how to fix them.</li><li>
Taking full ownership of security operations end-to-end &mdash; doesn't hand off problems, owns the complete solution lifecycle.</li><li>
Balances speed and safety &mdash; builds fast while maintaining security integrity &mdash; delivers rapid incident response without compromising thoroughness.</li><li>
Collaborates fluidly across teams; communicates clearly, with empathy and precision.</li></ul><h3 class="jobSectionHeader"><b>
Technical Competencies</b></h3><ul><li><b>
Security Infrastructure Operations:</b> Design and operate logging pipelines, SIEM integrations, and backup/restore systems that achieve 99.9% uptime targets.</li><li><b>
System Hardening &amp; Compliance: </b>Implement and maintain CIS benchmarks, configuration security policies, and automated compliance validation across hybrid environments.</li><li><b>
Automation &amp; Infrastructure-as-Code:</b> Build security automations using Terraform, Ansible, or similar tools to eliminate manual toil and reduce incident response times.</li><li><b>
Network Security &amp; WAF Management:</b> Configure and optimize WAF rules, firewall policies, and network segmentation to block threats while minimizing false positives.</li><li><b>
Monitoring &amp; Telemetry:</b> Implement comprehensive security monitoring with real-time alerting and health visibility across all security tooling.</li><li><b>
Cross-Platform Security: </b>Secure cloud environments, Kubernetes containers, and Active Directory systems through policy enforcement and continuous monitoring.</li></ul><div><b>
Curious about our tech stack?</b></div><div>
Take a look: https://stackshare.io/getmidas/midas-engineering</div><div>
Also check out our engineering blog: https://engineering.getmidas.com/</div><div>
Midas Engineering Twitter: https://twitter.com/midas_eng</div><div></div><p><br>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Security Engineer, Operations

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