business operations associate Jobs in Hyderabad

business operations associate

administrative assistant 2 Jobs in Hyderabad

administrative assistant 2

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academic operation associate

NxtWave

<div>
 
 
 
 Watch now
 
 
 
 
 
 Curriculum Operations Associate
 
 
 
 
 
 
 
 About Nxtwave:
 
 
 
 NxtWave was founded by Rahul Attuluri (ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023,
 
 NxtWave raised ₹275 crore, led by Greater Pacific Capital, a leading international private equity firm
 
 . The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including the founders of some of India's unicorns.
 
 
 NxtWave is one of
 
 India's fastest-growing Ed-Tech startups
 
 , revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their
 
 educational background with its CCBP 4.0 programs.
 
 
 
 As an
 
 official partner for NSDC
 
 under the Ministry of Skill Development &amp; Entrepreneurship, Government of India, and recognized by NASSCOM, the Ministry of Commerce and Industry, Government of India, and Startup India, NxtWave has earned a reputation for excellence. The startup has received accolades such as
 
 'The Greatest Brand in Education'
 
 in a research-based listing by URS Media, a leading international media house. NxtWave has also been honored with the
 
 "Startup Spotlight Award 2023"
 
 by T-Hub on its 8th Foundation Day.
 
 
 Recently, NxtWave's founders, Anupam Pedarla and Sashank Gujjula, were honored in the
 
 2024 Forbes India 30 Under 30
 
 for their exceptional contribution to transforming the tech education landscape in India.
 
 
 The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in one's mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes.
 
 
 Presently, NxtWave has paid subscribers from
 
 647+ districts
 
 across India. In just 2.5 years, CCBP 4.0 learners have been hired by
 
 1750+
 
 
 companies
 
 , including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.
 
 
 Know more about NxtWave:
 
 https://www.ccbp.in
 
 
 
 
 Job Summary:
 
 
 
 As a Curriculum Operations Lead at NxtWave, you will be responsible for:
 
 <ul>
 <li>
 
 Curriculum Implementation:
 
 Oversee the efficient delivery of curriculum across the CCBP 4.0 program, ensuring consistent quality and timely rollout.
 </li>
 <li>
 
 Process Optimization:
 
 Develop and standardize operational processes to support seamless curriculum deployment and maintenance.
 </li>
 <li>
 
 Quality Assurance:
 
 Implement rigorous quality control measures to maintain high standards across all curriculum materials.
 </li>
 <li>
 
 Cross-functional Coordination:
 
 Serve as the bridge between curriculum development, technical teams, and teaching staff to ensure aligned execution.
 </li>
 <li>
 
 Performance Tracking:
 
 Monitor key operational metrics to improve curriculum delivery and student outcomes.
 </li>
 </ul>
 
 
 Responsibilities:
 
 
 <ol>
 <li>
 
 Curriculum Customization &amp; Alignment
 
 </li>
 </ol>
 <ul>
 <li>
 Support in tailoring the curriculum for specific academic programs in collaboration with universities, ensuring alignment with their educational standards.
 </li>
 <li>
 Assist in adapting course content, structure, and delivery methods based on institutional needs and regulatory guidelines.
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 Credit &amp; Course Negotiation
 
 </li>
 </ol>
 <ul>
 <li>
 Support the process of aligning courses with academic credit policies of partner universities.
 </li>
 <li>
 Assist in preparing documentation required for curriculum accreditation and approval within university programs.
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 Regulatory Compliance
 
 </li>
 </ol>
 <ul>
 <li>
 Ensure basic adherence of the curriculum to national and regional standards (e.g., AICTE, UGC) under guidance.
 </li>
 <li>
 Stay informed about relevant regulatory updates impacting curriculum design and delivery.
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 Academic Approvals Coordination
 
 </li>
 </ol>
 <ul>
 <li>
 Coordinate with university representatives to facilitate course approval processes through bodies like HODs, Deans, and Academic Senates.
 </li>
 <li>
 Track and follow up on approval milestones to ensure timely progression.
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 Partnership Management
 
 </li>
 </ol>
 <ul>
 <li>
 Maintain regular communication with university stakeholders to support curriculum integration into academic programs.
 </li>
 <li>
 Act as a supporting point of contact for curriculum and regulatory matters.
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 Compliance Reporting
 
 </li>
 </ol>
 <ul>
 <li>
 Assist in preparing reports related to curriculum adoption, credit mapping, and compliance.
 </li>
 <li>
 Maintain accurate records of approvals, documentation, and communication with university stakeholders.
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 Feedback Integration
 
 </li>
 </ol>
 <ul>
 <li>
 Collect and organize feedback from universities on curriculum relevance and compliance.
 </li>
 <li>
 Work with internal teams to suggest basic improvements to align offerings with academic and regulatory expectations.
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 Operational Support in Strategic Consultation
 
 </li>
 </ol>
 <ul>
 <li>
 Support senior team members in advising universities on curriculum integration and compliance.
 </li>
 <li>
 Contribute inputs during curriculum planning based on academic and regulatory trends.
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 Market &amp; Regulatory Insight
 
 </li>
 </ol>
 <ul>
 <li>
 Track key regulatory and academic developments in the higher education sector.
 </li>
 <li>
 Share insights with the team to help maintain curriculum relevance and compliance.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Education, Business Administration, or related field; Master's degree preferred.
 </li>
 <li>
 Minimum 1 year of experience in operations management, preferably in education or EdTech.
 </li>
 <li>
 Strong project management skills with experience in process design and implementation.
 </li>
 <li>
 Excellent organizational abilities with attention to detail and quality.
 </li>
 <li>
 Demonstrated ability to work cross-functionally and manage multiple stakeholders.
 </li>
 <li>
 Data-driven approach to problem-solving and decision-making.
 </li>
 <li>
 Proficiency with project management tools and learning management systems.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Basic understanding of curriculum development and instructional design principles.
 </li>
 <li>
 Familiarity with educational technology trends and tools.
 </li>
 <li>
 Passion for education and student success.
 </li>
 <li>
 Should be proficient in Excel, a confident presenter, and an effective communicator.
 </li>
 </ul>
 
 
 Job Overview:
 
 
 <ul>
 <li>
 Location:
 
 Hyderabad
 
 </li>
 <li>
 Job Type:
 
 Full-Time
 
 </li>
 <li>
 Work:
 
 Office
 
 </li>
 <li>
 Working Days: 6
 
 -Day Week
 
 </li>
 <li>
 Experience: Minimum 1 Year in Operations Management
 </li>
 </ul>
 
 
</div>

Academic Operation Associate

<div>
 
 
 Job Description
 
 
 
 
 Position Title:
 
 University Operations Manager (UOM)
 
 
 
 Function:
 
 Post-Sales Operations &ndash; University Partnerships
 
 
 
 Location:
 
 [Hyderabad &amp; followed by Universities location]
 
 
 
 
 
 Role Summary
 
 
 
 The University Operation Manager will be the
 
 single point of contact
 
 for partnered universities after MoU signing, ensuring every operational, contractual, and administrative milestone is achieved
 
 before classwork begins
 
 .
 
 
 They will maintain strong relationships with senior university stakeholders, coordinate multiple internal functions, and ensure
 
 on-time, smooth academic launches
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own the
 
 entire post-MoU onboarding cycle
 
 for assigned universities in parallel.
 </li>
 <li>
 Coordinate
 
 MoU finalisation, service agreement execution, and escrow account creation
 
 .
 </li>
 <li>
 Manage
 
 curriculum alignment, infrastructure readiness, and website integration
 
 .
 </li>
 <li>
 Integrate our admissions process with the university's system &amp; train relevant staff.
 </li>
 <li>
 Conduct
 
 weekly review calls
 
 with university stakeholders and internal teams.
 </li>
 <li>
 Maintain and update
 
 centralised trackers &amp; dashboards
 
 to monitor readiness.
 </li>
 <li>
 Escalate and resolve bottlenecks quickly to ensure zero-delay launches.
 </li>
 <li>
 Build
 
 relationship maps
 
 for each university to know exactly &ldquo;who to call for what&rdquo;.
 </li>
 <li>
 Ensure smooth handover to the Academic Program Operations team post-launch.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 
 Execution Mindset
 
 &ndash; Delivers results under tight timelines.
 </li>
 <li>
 
 Stakeholder Management
 
 &ndash; Ability to influence without direct authority.
 </li>
 <li>
 
 Process Orientation
 
 &ndash; Follows SOPs, identifies gaps, and improves processes.
 </li>
 <li>
 
 Communication Skills
 
 &ndash; Excellent verbal &amp; written skills in English; local language fluency preferred.
 </li>
 <li>
 
 Problem-Solving
 
 &ndash; Navigates bureaucracy &amp; resolves operational blockers.
 </li>
 <li>
 
 Multi-Tasking
 
 &ndash; Manages multiple universities in parallel without delays.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 
 3+ years
 
 in Partner Success, Client Servicing, Enterprise Onboarding, or Higher Education Partnerships.
 </li>
 <li>
 Proven track record in high-value, multi-stakeholder project delivery.
 </li>
 <li>
 Experience in
 
 fast-paced, growth-stage companies
 
 is a must.
 </li>
 <li>
 Familiarity with education sector operations is a plus.
 </li>
 </ul>
</div>

University Operations Manager (Post-Sales Operations)

<div>
 
 
 Curriculum Developer (English Language and Communication Skills)
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 We are seeking a talented and experienced
 
 Curriculum Developer
 
 for our English Language and Communication Skills department. The ideal candidate will be responsible for developing and creating effective, engaging, and high-quality academic curriculum and content. You should have a deep understanding of the intricacies of the English language, and expertise in aligning content with industry standards such as the Common European Framework of Reference for Languages (CEFR). You must be meticulous, adaptable, and proactive in creating content that facilitates effective learning outcomes. This role requires collaboration with multiple teams and a focus on the development of innovative learning resources.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Curriculum and Content Development:
 
 Develop comprehensive and engaging English language curricula and educational content, ensuring it aligns with CEFR and other industry standards as per the given requirements.
 </li>
 <li>
 
 Content Strategy:
 
 Plan and oversee the development of academic content that enhances language acquisition, from beginner to advanced proficiency levels.
 </li>
 <li>
 
 Quality Assurance:
 
 Ensure the quality, accuracy, and relevance of all content, with a particular focus on grammar, contextual functionality, and clarity.
 </li>
 <li>
 
 Collaboration:
 
 Work closely with the HOD and other stakeholders to align educational materials with departmental goals.
 </li>
 <li>
 
 Adaptability to Pedagogy:
 
 Stay updated with emerging teaching methodologies and adapt content to meet modern pedagogical needs.
 </li>
 <li>
 
 Assessment Design:
 
 Contribute to designing assessments that effectively evaluate language skills, ensuring alignment with the established learning objectives.
 </li>
 <li>
 
 Training and Development:
 
 Mentor junior curriculum developers and offer regular feedback and guidance on best practices and content creation techniques.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum of 6 years of experience in academic content development, curriculum design, or related roles, specifically in the English language domain.
 </li>
 <li>
 
 Language Proficiency:
 
 A high level of language proficiency, with a minimum of C1 level in English (spoken and written).
 </li>
 <li>
 
 CEFR Alignment:
 
 Experience in developing language content that adheres to CEFR standards and other industry benchmarks.
 </li>
 <li>
 
 Attention to Detail:
 
 A keen eye for grammar, punctuation, and the contextual functionality of the language.
 </li>
 <li>
 
 Pedagogical Knowledge:
 
 Strong understanding of different teaching methodologies and the ability to create content that supports diverse learning styles.
 </li>
 <li>
 
 Collaborative Mindset:
 
 Excellent communication and teamwork skills, with the ability to collaborate across departments.
 </li>
 <li>
 
 Innovation and Adaptability:
 
 Ability to quickly adapt to new teaching trends and methods in a dynamic educational environment.
 </li>
 <li>
 
 Logical &amp; Analytical Thinking:
 
 Ability to structure content logically and coherently, ensuring that learning outcomes are clearly defined and achievable.
 </li>
 <li>
 
 Proactive Approach:
 
 Focused, meticulous, and driven to deliver high-quality content under deadlines.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 PhD or Master&rsquo;s degree in English, Linguistics, TESOL (Teaching English to Speakers of Other Languages), or a related field.
 </li>
 <li>
 
 Certifications:
 
 Relevant certifications in English language teaching, curriculum development, or content creation (e.g., CELTA, DELTA, TESOL, TEFL).
 </li>
 <li>
 
 Experience with eLearning:
 
 Familiarity with eLearning tools, Learning Management Systems (LMS), or instructional design tools is a plus.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 
 Innovative Environment:
 
 Work with a dynamic team focused on creating cutting-edge educational content.
 </li>
 <li>
 
 Growth Opportunities:
 
 Be a part of an organization that encourages professional development and career progression.
 </li>
 <li>
 
 Impact:
 
 Contribute to the development of quality learning resources that positively impact students' language proficiency.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Hyderabad
 
 
 
 Working Days:
 
 5 days a week
 
 
 
 Work Timings:
 
 9:00 AM to 6:30 PM
 
 
 
 
</div>

Curriculum Developer (English Language and Communication Skills)

Golden Opportunities

<div>
 
 Job Description
 
 
 
 Sr Associate / Asst Manager - Quality Analyst - Noida
 
 
 We are seeking an experienced Quality Analyst to join our team in Noida. The ideal candidate will have a strong background in Quality Assurance, Quality Analysis, and Customer experience. The successful candidate will be responsible for ensuring the highest standards of quality in our Contact Centre Operations and will play a vital role in driving business growth and excellence.
 
 
 Location
 
 
 Noida
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct call audits and quality checks to ensure adherence to quality standards
 </li>
 <li>
 Analyze call centre metrics and create reports to identify areas for improvement
 </li>
 <li>
 Develop and implement quality improvement plans to drive business excellence
 </li>
 <li>
 Collaborate with the team to ensure seamless day-to-day operations
 </li>
 <li>
 Identify trends and patterns in customer interactions to inform business decisions
 </li>
 <li>
 Develop and lead training programs to enhance customer experience
 </li>
 <li>
 Work closely with the management team to align quality objectives with business goals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3 to 15 years of experience in Quality Analyst
 </li>
 <li>
 Proven track record of delivering quality improvement initiatives
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 High level of expertise in 7Qc tools for Quality Assurance and Quality Analysis
 </li>
 <li>
 Experience with call centre metrics and reporting
 </li>
 <li>
 Strong understanding of customer experience and its impact on business
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 RoleSr Associate/ Asst Manager - Quality Analyst - Noida
 
 
 Industry TypeITES/BPO/KPO
 
 
 Functional Area
 
 
 Required Education Bachelor Degree
 
 
 Employment TypeFull Time, Permanent
 
 
 Key Skills
 
 
 <ul>
 <li>
 CALL AUDIT
 </li>
 <li>
 QUALITY CHECK
 </li>
 <li>
 CALL CENTER METRICS
 </li>
 <li>
 QUALITY ASSURANCE
 </li>
 <li>
 QUALITY ANALYST
 </li>
 <li>
 QUALITY ANALYST - CONTACT CENTER OPERATIONS
 </li>
 <li>
 QUALITY ANALYST
 </li>
 <li>
 CUSTOMER EXPERIENCE
 </li>
 <li>
 REPORTING
 
 
 </li>
 </ul>
 Other Information
 
 
 Job CodeGO/JC/1010/2025
 
 
 Recruiter NameSubashini
</div>

Sr Associate/ Asst Manager - Quality Analyst - Noida - GO/JC/1010/2025

Hilton

<div>
 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
 
 
 If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
 
 
 The Human Resources Associate assists the Human Resources department by fulfilling various Human Resources functions including, Recruitment and selection, Training &amp; Development, Remuneration, Administration and Reward &amp; Recognition.
 
 
 
 What will I be doing?
 
 
 
 As the Human Resources Associate, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Answer and take notes of any calls, giving feedback as necessary and attending to visitors to the HR office.
 </li>
 <li>
 Handle the check in / out process for Level 5 and below team members.
 </li>
 <li>
 Assist with HR office documentation management and approval submission processes.
 </li>
 <li>
 Monitor the usage of stationery and printing materials in the office.
 </li>
 <li>
 Responsible for HR office stationery procurement and delivery.
 </li>
 <li>
 Participate in meetings, take meeting minutes and assist to tracking the follow up status as per request.
 </li>
 <li>
 Positively communicate with team members, join communication meetings to listen to team members&rsquo; voice and reply appropriately, promptly sharing any information, suggestions and comments with the HR leaders.
 </li>
 <li>
 Responsible for the prompt posting and updating of other information in back of house.
 </li>
 <li>
 Assist with dormitory and locker routine management, such as beds allocation, and check in / out procedures.
 </li>
 <li>
 Coordinate team member activities.
 </li>
 <li>
 Design posters, write articles and make other collaterals for HR related activities
 </li>
 <li>
 Assist other HR team members in daily work, such as prepare for training, update the HRLink information, process social insurance monthly payments, etc.
 </li>
 <li>
 Coordinate and enhance hotel team members&rsquo; grooming and ensure proper behaviours according to hotel policies.
 </li>
 <li>
 Ensure that staff facilities and areas, such as the knowledge room, recreation room, etc., are in good condition.
 </li>
 <li>
 Adhere to the hotel&rsquo;s security and emergency policies and procedures, ensuring that all team members have a complete understanding of and adhere to the hotel&rsquo;s team member rules and regulations.
 </li>
 <li>
 Carry out any other reasonable duties and responsibilities as assigned.
 </li>
 <li>
 The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Human Resources Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Associate degree and above.
 </li>
 <li>
 1-2 years of experience in a similar capacity with international chain hotels.
 </li>
 <li>
 Good communication skills.
 </li>
 <li>
 Familiar with computer office software.
 </li>
 <li>
 Possess basic knowledge of labour laws and regulations.
 </li>
 <li>
 Team player who is open minded and easy going.
 </li>
 <li>
 Willing to take challenges and accept new assignments.
 </li>
 <li>
 Fluent in written and spoken English to meet business needs
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Hyderabad Genome Valley Resort and Spa
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Human Resources
</div>

HR Associate

People Tech Group Inc

<div>
 
 
 Job Description:
 
 
 
 
 Job Title:
 
 Data scientist
 
 
 
 Experience:
 
 5+ Years
 
 
 
 Location:
 
 Hyderabad
 
 
 
 Job Type:
 
 Full-Time(Work from Office)
 
 
 
 Job Summary:
 
 
 
 Data Scientist to play a critical role in building the next generation machine learning applications and services for the global sourcing and procurement operations. The candidate will be part of a team with a goal to innovate and build data driven solutions to support sourcing and procurement operations. We are one of the fastest growing teams across Amazon with strong technology orientation.
 
 
 As an Data Scientist, he will have the opportunity to play a key role in driving the development of key features for our customers. He will take on challenging problems and deliver solutions that either leverage existing academic and industrial research, or utilize his own out-of-the-box pragmatic thinking.
 
 
 
 
 
 Key job responsibilities:
 
 
 &bull; Analyse and extract relevant information from large amounts of data to help automate and optimize key processes.
 
 
 &bull; Research, develop and implement novel machine learning, LLM and statistical approaches for improving the user experience in the procurement domain.
 
 
 &bull; Use machine learning and analytical techniques to create scalable solutions for business problems.
 
 
 
 
 
 Skill Sets :
 
 <ul>
 <li>
 5+ years of building models for business application experience
 </li>
 <li>
 Experience programming in Python
 </li>
 <li>
 Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
 </li>
 </ul>
 
 
</div>

Data Scientist

Amazon

<div>
 
 Description
 
 
 
 
 Role:
 
 Customer Service Associate - Work from Office
 
 
 
 Job Type:
 
 Seasonal
 
 
 
 Location:
 
 Hyderabad
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date
 
 
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Medical insurance
 </li>
 <li>
 Pension plan
 </li>
 <li>
 Lifestyle benefits and retail discounts through our Amazon Extras program
 </li>
 <li>
 Expert training and ongoing opportunities to learn more and develop your skills
 
 
 </li>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process!
 
 
 
 You&rsquo;ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
 
 
 If successful, we will contact you about next steps!
 
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in India
 </li>
 <li>
 Strong communication skills in English (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11pm
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
 
 
 
 </li>
 </ul>
 
 Company
 
 - ADCI HYD 20 SEZ
 
 
 Job ID: ASF250120313
</div>

Customer Service Associate_Hyderabad,India

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