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application support specialist

associate - seller support

associate product manager

account enablement associate

BlueCloud Technologies Group

<div>
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Study and understand existing services and products current features and powerfully present
 
 
 </li>
 </ul>
 how it achieves client's business needs and success.
 
 
 <ul>
 <li>
 Expand, develop, and maintain BCT client's database in different industries by all the possible
 
 
 </li>
 </ul>
 techniques.
 
 
 <ul>
 <li>
 Ensure existing and potential client's satisfaction and building rapport for future opportunities
 
 
 </li>
 </ul>
 by providing support, information, and recommending solutions.
 
 
 <ul>
 <li>
 Achieve sales target ensuring deal closure
 </li>
 <li>
 Prepares relevant reports by collecting, analyzing, summarizing, and evaluating data for better
 
 
 </li>
 </ul>
 identification of business opportunities.
 
 
 <ul>
 <li>
 Identify new business opportunities, build, and maintain strong relationships with clients, and
 
 
 </li>
 </ul>
 ensure the successful promotion of the company's services and products
 
 
 <ul>
 <li>
 Work closely with senior management and cross-functional teams to ensure alignment
 
 
 </li>
 </ul>
 between products and services offerings and client needs.
 
 
 <ul>
 <li>
 Ensure a high level of customer satisfaction by working closely with support teams to address
 
 
 </li>
 </ul>
 any post-sales issues or concerns.
 
 
 <ul>
 <li>
 Ensure adherence to all security policies and procedures, maintaining confidentiality, integrity,
 
 
 </li>
 </ul>
 and compliance in every aspect of the role.
 
 
 
 Requirements
 
 
 
 
 SKILLS, ABILITIES AND TRAINING REQUIRED:
 
 
 
 <ul>
 <li>
 Bachelor of Business Administration, computer science or any relevant field
 </li>
 <li>
 Effective Negotiations
 </li>
 <li>
 Organizational Awareness
 </li>
 <li>
 Customer focus
 
 
 </li>
 </ul>
 
 EXPERIENCE LEVEL:
 
 
 
 <ul>
 <li>
 At least 1 year of experience in relevant function
 </li>
 <li>
 Experiences in IT companies is a must
 </li>
 </ul>
</div>

Account Enablement Associate

Project Support Associate

PepsiCo

<div>
 
 Overview
 
 
 
 The role holder will support the UK local maintenance teams to improve the skills and competencies of the technical personnel of our manufacturing plants by supporting local teams to assess and identify gaps on skills of our maintenance technicians and support them in developing and maintaining the capability enablement materials (SOPs, training courses etc) through standard Document Management Systems.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Development/editing of Plant Maintenance SOPs and OPLs to support capability enablement of operators and technicians
 </li>
 <li>
 Support VSU process by collecting training material/manuals and ensure all documentation is in place
 </li>
 <li>
 Govern database of relative documentation and share knowledge and material across all plants
 </li>
 <li>
 Support development and upgrades of online web training content
 </li>
 <li>
 Support local teams to develop masterplans for training development and monitor/report compliance
 </li>
 <li>
 own governance of training needs assessment / skills matrix / gap analysis and link into the system (Benchmax)
 </li>
 <li>
 Governing the SAP document management system (DMS) and sharing back to business (document version control)
 </li>
 <li>
 Refresh existing training materials and SOPs as requested by the local maintenance LT
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2-3 years experience in Engineering/Technical function with Technical Writing skills of training materials.
 </li>
 <li>
 Proficiency in English (written and spoken)
 </li>
 <li>
 Technical skills demonstrated by a suitable bachelors degree (ie Science/Technological/Engineering)
 </li>
 <li>
 Demonstrated ability to interact with data, SAP, Power Apps and BI, or other dashboards and systems working
 </li>
 <li>
 Excel &amp; Office package advanced knowledge mandatory
 </li>
 </ul>
</div>

Maintenance Engineer Associate Analyst

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate - Seller Support | MAF Retail | Retail Corporate Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
 </li>
 <li>
 Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
 </li>
 <li>
 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
 </li>
 <li>
 Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
 </li>
 <li>
 Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry.
 </li>
 <li>
 Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
 </li>
 <li>
 Exemplary performance record, particularly with regard to SLA, quality &amp; productivity.
 </li>
 <li>
 Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate - Seller Support

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 Join dubizzle as a Sales Account Associate and jumpstart your career! As a recent graduate from a top tier university, you'll closely with experienced sales leaders and identify new business opportunities, nurture customer relationships, and drive sales growth. Gain hands-on experience, hit targets, and be part of dubizzle's exciting journey!"
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
 </li>
 <li>
 Achieve monthly (Targets renewal and acquisition with consistency)
 </li>
 <li>
 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
 </li>
 <li>
 Increase our market share by selling our products to new customers
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, upgrade
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them
 </li>
 <li>
 Regularly update reporting dashboard to reflect all sales activities
 </li>
 <li>
 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
 </li>
 <li>
 Collect market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing, sales, business, or a related field.
 </li>
 <li>
 Strong written and spoken English communication skills.
 </li>
 <li>
 Eager to learn, highly motivated, and committed to achieving targets.
 </li>
 <li>
 Comfortable making calls and reaching out to potential clients (training will be provided).
 </li>
 <li>
 Basic understanding of the real estate market in Egypt is a plus, but not mandatory.
 </li>
 <li>
 Interest in tech, e-commerce, and digital platforms (e.g., Facebook, marketplace tools, PropTech).
 </li>
 <li>
 Strong interpersonal, negotiation, time management, and presentation skills.
 </li>
 <li>
 Curious and proactive in generating leads and building relationships.
 </li>
 <li>
 Positive, flexible, presentable, and a team player.
 </li>
 <li>
 Growth-oriented mindset with a "plug-and-play" attitude &mdash; ready to learn and take on new challenges
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Associate - Property

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness.
 
 
 In change management and communications at PwC, you will focus on helping clients navigate organisational change and effectively communicate with stakeholders. You will work closely with clients to develop change management strategies, assess change readiness, and design communication plans to support successful change initiatives. Your work will provide guidance on employee engagement, training, and cultural transformation to drive organisational adoption and minimise resistance.
 
 
 
 About PwC:
 
 At PwC, we believe in harnessing technology and innovation to create solutions for our clients in various sectors. The Egypt Technology and Innovation Centre (ETIC) plays a crucial role in driving tech-forward initiatives and delivering cutting-edge projects. We are looking for a highly motivated and experienced Senior Associate Technical Project Manager to join our dynamic team.
 
 
 
 About The Role
 
 
 
 We are seeking a highly motivated and experienced Change Manager to join our team and lead the organizational change management (OCM) workstream for large-scale ERP projects, digital transformation or Target operating models. The Change Manager will play a crucial role in developing and implementing robust change management, communication and training strategies, fostering user adoption, and proactively mitigating resistance across all organizational levels. The Change Manager will also coach and mentor junior team members in the organizational change management (OCM) workstream
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Change Management Strategy: Develop, implement, and continuously refine a structured change management strategy tailored to the ERP implementation, digital transformation or TOM structure, ensuring alignment with business goals and project timelines.
 </li>
 <li>
 Stakeholder Engagement &amp; Leadership: Identify key stakeholders and develop engagement strategies to build trust, secure buy-in, and maintain transparent communication.
 </li>
 <li>
 Change Impact Assessment: Conduct in-depth change impact and change readiness assessments, evaluate results, identify risks, and develop risk mitigation strategies
 </li>
 <li>
 Communication Strategy: Design, implement, and manage communication strategy and plan aligned with the program's overall objectives .
 </li>
 <li>
 Communication Design and Execution : Craft and rollout compelling content using various channels, including email, presentations, user guides, and online resources.
 </li>
 <li>
 Training &amp; Enablement: Collaborate with system implementation teams to design and deliver training programs, ensuring employees are equipped with the necessary skills and knowledge to utilize the new ERP system effectively
 </li>
 <li>
 Change adoption : Define, track, and report on success metrics to evaluate the effectiveness of change management efforts, gathering feedback for continuous improvement.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Required Skills and Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Change Management, Business Administration, Organizational Development, Human Resources, or a related field. A Master&rsquo;s degree is a plus
 </li>
 <li>
 8+ years of experience with 4+ years in Change management, with a strong track record in leading change management plan implementations.
 </li>
 <li>
 Prior experience as a change or communication manager or in a similar communication-focused role
 </li>
 <li>
 Techno-functional experience in the successful delivery of cloud-based ERP implementation (SAP S4 HANA, SAP SuccessFactors, Oracle Fusion etc.) or digital transformation programs is a plus
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Proven ability to develop and deliver compelling presentations.
 </li>
 <li>
 Excellent written and verbal communication skills with the ability to tailor messages to diverse audiences.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Experience managing and prioritizing multiple tasks simultaneously.
 </li>
 <li>
 Ability to navigate resistance, foster positive relationships, and maintain resilience in a dynamic and evolving environment.
 </li>
 <li>
 Experience in managing change initiatives within Agile, Waterfall, or hybrid project environments
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, SharePoint) and G-Suite (Sheets, Docs and Slides)
 </li>
 <li>
 Familiarity with collaboration tools (e.g., Google Chat, Microsoft Teams) and digital tools and platforms for change management, communication, and training
 </li>
 <li>
 Professional attributes:
 </li>
 <li>
 Highly organized and detail-oriented .
 </li>
 <li>
 Strong leadership and interpersonal skills.
 </li>
 <li>
 Adaptable and able to work effectively in a fast-paced, evolving environment.
 </li>
 <li>
 A passion for clear and effective communication.
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 PMP Certification: Project Management Professional (or equivalent) are an advantage.
 </li>
 <li>
 Expertise or certifications in change management principles and methods (e.g., PROSCI, ADKAR, APMG Change Management Practitioner, CCMP ) are preferred.
 </li>
 <li>
 SAP Activate and Oracle True Cloud Method is a plus.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Change Impact Analysis, Change Management, Communication, Communications Management, Communications Planning, Communications Strategy, Corporate Communications, Creativity, Embracing Change, Emotional Regulation, Empathy, Engagement Strategies, Human Capital Initiatives, Human Resources Management (HRM), Inclusion, Intellectual Curiosity, Issue Management, Learning Agility, Optimism, Organizational Behavior {+ 13 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, Change Manager - Senior Associate

Leo Burnett

<div>
 
 The Associate Creative Director (Copy) is involved in the development of creative concepts, working with all disciplines in the agency including art directors and designers to build cohesive and effective campaigns.
 
 
 Their focus is on the written content of advertising campaigns. They ensure copy is on strategy, engaging and persuasive, and effectively communicates the desired message to the target audience.
 
 
 As a close ally of the Creative Director, they are stepping into a managerial role to mentor team members, especially copywriters. In addition, they oversee the production of projects from conception to production, keeping an eagle eye on text and scripts.
 
 
 The ideal candidate for the Associate Creative Director position will passionately strive to move the agency creative agenda forward. Works closely with the creative teams to develop ideas for all forms of communication, recognizing that today&rsquo;s constantly changing media and technology offers new tools and demands new approaches and solutions. Has digital experience. An excellent creative track record is essential. Must have dedication, persistence and passion for relevant, groundbreaking ideas, be organized, and an excellent communicator. Must have excellent presentation skills and experience with presenting to senior, high-level clients. Must be able to provide a list of recent industry awards and achievements with an online portfolio.
 
 
 
 
 
 
 
 
 
 Technical &amp; Product
 
 
 <ul>
 <li>
 Delivers ideas and work that exceed creative expectations and client business goals.
 </li>
 <li>
 Oversees the production throughout the entire process of specific creative ideas for various applications including print, broadcast, digital, radio and other relevant media.
 </li>
 <li>
 Displays a curiosity about the latest marketing trends and digital tools and anything related to constantly evolving forms of communication and storytelling.
 </li>
 </ul>
 
 
 
 
 
 Business Acumen &amp; Operational Efficiency
 
 
 <ul>
 <li>
 Help lead teams in the development and execution of everything from large-scale, multi-channel campaigns to small, one-time projects
 </li>
 <li>
 Understand the value of strategic insights, experiences and storytelling to create and sell your ideas
 </li>
 <li>
 Direct teams in execution with an appreciation and understanding of the craft of both art direction and copywriting
 </li>
 <li>
 Partner with agency capabilities including strategy, media, DnA and tech to help inform the work
 </li>
 <li>
 Build relationships internally and externally
 </li>
 <li>
 Innovative &amp; Analytical Mindset
 </li>
 <li>
 Ideate, write and execute original and iconic creative concepts in response to client briefs, objectives or goals
 </li>
 <li>
 Extend client relationships and explore new ways to deliver value
 </li>
 <li>
 Develop creative ideas that meet both our client's objectives as well as our business objectives, maintaining the company&rsquo;s expected levels of creative excellence and professionalism
 </li>
 <li>
 Present, share and review creative work with Executive Creative Director/s, Account Management and Planning Leads as well as members of the Management Team
 </li>
 <li>
 Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
 </li>
 <li>
 Collaborate effectively with Account Management, Planning and the broader creative team to develop disruptive and iconic work
 </li>
 <li>
 Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
 </li>
 </ul>
 
 
 
 
 
 People &amp; Leadership
 
 
 <ul>
 <li>
 Takes initiative to challenge an established point of view with respect and openness.
 </li>
 <li>
 Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
 </li>
 <li>
 Able to handle complex issues and make decisions even when missing information.
 </li>
 <li>
 Capable of proactively developing meaningful relationships with key decision makers.
 </li>
 <li>
 Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
 </li>
 <li>
 Able to build succession plans and grow and mentor future talent.
 </li>
 <li>
 Able to provide constructive feedback to others in a timely manner.
 </li>
 <li>
 Demonstrates a collaborative and positive spirit and showcases inclusivity towards all people.
 </li>
 <li>
 Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
 </li>
 <li>
 Able to motivate their team to pursue goals and deliver beyond their beliefs.
 </li>
 <li>
 Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
 </li>
 <li>
 Empowers individuals to solve problems with full support when needed.
 </li>
 <li>
 Capable of coaching and supporting others by aligning career expectations providing actionable, open and constructive feedback.
 </li>
 <li>
 Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
 </li>
 <li>
 Proactively and continuously work towards improving effective team working and collaboration.
 </li>
 <li>
 Able to handle complex messages and is able to convey issues to facilitate others' understanding.
 </li>
 <li>
 Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
 </li>
 <li>
 Capable of creating opportunities for others to grow and demonstrate their learning agility.
 </li>
 <li>
 Drives a culture of trust with peers, clients and other stakeholders.
 </li>
 </ul>
 
 
 Self
 
 
 <ul>
 <li>
 Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
 </li>
 <li>
 Displays openness to the ideas of others and leverages them when beneficial for the business.
 </li>
 <li>
 Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.
 </li>
 <li>
 Able to set high impact objectives and goes above and beyond to exceed performance.
 </li>
 <li>
 Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
 </li>
 <li>
 Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
 </li>
 <li>
 Approaches situations and individuals with honesty, integrity, transparency and humbleness.
 </li>
 <li>
 Showcases resilience and maintains drive and a positive outlook when faced with challenges.
 </li>
 <li>
 Actively listens and is receptive to others' feedback on performance.
 </li>
 <li>
 Able to take justified risks when appropriate and take accountability and responsibility when things don&rsquo;t go as planned.
 </li>
 <li>
 An early identifier of change, able to proactively develop and share plans to seize opportunities.
 </li>
 <li>
 Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
 </li>
 <li>
 Able to listen to other people in a way that they feel understood, and is respectful of others.
 </li>
 <li>
 Able to make timely decision that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
 </li>
 <li>
 Able to build initiatives despite doubts or resistance from others to deliver strategic impact.
 </li>
 </ul>
 
 
</div>

Associate Creative Director

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