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account engagement specialist apac

Payoneer

<div><div>About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows&ndash;including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence&ndash;we give businesses the tools they need to work efficiently worldwide and grow with confidence.</div>
We're looking for an Account Engagement Specialist (AES) for the Pakistan market. This role will enable millions of SMBs and professional businesses in Pakistan to get paid globally through Payoneer's fast, flexible, secure and cost‑efficient solutions. The AES drives proactive, playbook‑led, scaled customer engagement focused on adoption, early growth and light cross‑sell. This position operates in a mass‑engagement model supported by Ops, with additional outreach triggered by customer signals or inbound needs. This role reports to the Director of Customer Success for South Asia.

Lahore| Hybrid | Full Time

What you'll do
<ul>
<li>Manage and grow existing client relationships in the B2B and ecommerce segments, helping build long‑term engagement with high‑value users.</li>
<li>Strengthen existing relationships and create new ones through proactive, playbook‑driven engagement to maximize acquisition, retention and cross‑sell opportunities.</li>
<li>Partner closely with Customer Success Managers by identifying and nurturing high‑potential customers that can transition into the CSM portfolio.</li>
<li>Maintain accurate and up‑to‑date customer activity information within the CRM platform.</li>
<li>Participate in events and BTL activities, representing Payoneer in industry forums to drive awareness and industry visibility.</li>
<li>Create and articulate compelling value propositions in coordination with the marketing team.</li>
<li>Develop long‑term strategic relationships with key stakeholders across multiple customer segments.</li>
</ul>
Who you are
<ul>
<li>2&ndash;3 years of experience in account management, business development or a relevant customer‑facing role.</li>
<li>Fluent in Urdu and English; proficiency in other Asian languages is a plus.</li>
<li>Bachelor's degree, preferably in business, communications or a related field.</li>
<li>Ability to understand the big picture, connect key business drivers and identify growth opportunities.</li>
<li>Strong written and verbal communication skills suitable for scaled outreach.</li>
<li>Ability to manage and engage a large portfolio of customers simultaneously.</li>
<li>Proficiency with playbooks, automation tools and trigger‑based workflows.</li>
<li>Highly data‑driven, detail‑oriented and equipped with strong analytical reasoning.</li>
<li>Ability to identify patterns, signals and hidden opportunities across many accounts.</li>
<li>Strong collaboration skills with Ops and cross‑functional partners.</li>
<li>Ability to make decisions in a dynamic environment, anticipate needs and deliver results.</li>
<li>High degree of organization, focus and ability to work under pressure.</li>
</ul>
Not a must but a great advantage:
<ul>
<li>Experience with direct sales for small businesses engaged in cross-border trade.</li>
<li>Experience in the ecommerce industry (platforms, logistics)</li>
<li>Experience using Salesforce or a similar CRM system.</li>
<li>Experience in the Payments and Banking industry.</li>
<li>Experience with data analytics &amp; BI tools.</li>
<li>Experience in working and collaborating with remote teams to get things done.</li>
</ul>
Stronger candidates can be considered for Account Engagement Manger role<div>
The Payoneer Ways of Working

Act as our customer's partner on the inside
 
Learning what they need and creating what will help them go further.

Do it. Own it.
 
Being fearlessly accountable in everything we do.

Continuously improve
 
Always striving for a higher standard than our last.

Build each other up 
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</div></div>

Account Engagement Specialist, APAC

Software Finder Careers

<div>
 
 Position:
 
 People &amp; Culture Specialist
 
 
 
 Location:
 
 On-site &ndash; Gulberg, Lahore
 
 
 
 Timings:
 
 6PM-3AM
 
 
 
 Experience:
 
 3-5 Years
 
 
 
 About The Role
 
 
 
 As a People &amp; Culture Specialist, you&rsquo;ll play a key role in ensuring exceptional employee engagement, streamlined HR operations, and a culture that empowers growth. You will be the bridge between our people and processes&mdash;driving initiatives that enhance productivity, satisfaction, and retention.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee end-to-end employee lifecycle management, from onboarding to exit processes, ensuring smooth transitions and a consistent employee experience
 </li>
 <li>
 Ensure accurate and timely maintenance of employee records
 </li>
 <li>
 Conduct onboarding sessions and ensure all employee documentation and system entries are completed in compliance with company standards.
 </li>
 <li>
 Oversee employee benefits administration, including fuel and medical allowances, ensuring accurate processing and record-keeping.
 </li>
 <li>
 Coordinate the account opening process for new hires in collaboration with relevant departments.
 </li>
 <li>
 Collect, validate, and submit all necessary payroll and employee lifecycle-related inputs, ensuring timely processing.
 </li>
 <li>
 Monitor and ensure compliance with internal policies and local labor laws throughout all HR operations.
 </li>
 <li>
 Utilize spreadsheet tools and HR data analytics to track, analyze, and report on key HR metrics for continuous improvement.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or related field.
 </li>
 <li>
 3-5 years of relevant HR or people operations experience.
 </li>
 <li>
 Strong understanding of HR best practices and labor regulations.
 </li>
 <li>
 Excellent communication, interpersonal, and problem-solving skills.
 </li>
 <li>
 Ability to thrive in a fast-paced, nightshift work environment.
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Be part of a collaborative and growth-driven culture.
 </li>
 <li>
 Work closely with a passionate leadership team.
 </li>
 <li>
 Opportunities for professional learning and development.
 
 
 </li>
 </ul>
 
 Software Finder
 
 is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.
 
 
 With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.
 
 
 Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.
</div>

Assistant Manager People Excellence

Taraki

<div>
 Our client
 
 Clustox
 
 is looking for
 
 Email Marketing Specialist
 
 in
 
 Lahore.
 
 
 
 We are looking for a motivated and detail-oriented Email Marketing Specialist with 1-2 years of experience in executing and optimizing email campaigns. The ideal candidate will be skilled in using modern email marketing and data scraping tools, with a strong understanding of segmentation, personalization, and lifecycle campaigns to drive engagement and conversions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Work with email marketing/automation platforms (e.g., Mailchimp, HubSpot, Klaviyo, Instantly, Salesforce, or similar tools).
 </li>
 <li>
 Design, edit, and quality-check responsive email templates for different campaigns.
 </li>
 <li>
 Conduct A/B testing for subject lines, CTAs, and content to improve engagement and performance.
 </li>
 <li>
 Monitor and analyze campaign KPIs (open rates, CTR, conversions, unsubscribes) and prepare performance reports.
 </li>
 <li>
 Ensure email deliverability by maintaining list hygiene and applying industry best practices
 </li>
 <li>
 Collaborate closely with content, design, and sales teams to ensure consistent messaging.
 </li>
 <li>
 Stay updated with the latest email marketing trends, tools, and compliance regulations (GDPR, CAN-SPAM).
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-2 years of hands-on experience in email marketing.
 </li>
 <li>
 Knowledge of data scraping tools (e.g., Apollo, Sales Navigator, Lead411, or similar).
 </li>
 <li>
 Strong understanding of email KPIs, automation workflows, and lifecycle campaigns.
 </li>
 <li>
 Proficiency in segmentation, personalization, and customer journey mapping.
 </li>
 <li>
 Excellent copywriting and editing skills for subject lines and email content.
 </li>
 <li>
 Strong organizational and time management skills with the ability to manage multiple campaigns simultaneously.
 
 </li>
 </ul>
</div>

Email Marketing Specialist - Clustox

IT Devices Online

Job DescriptionAmazon Account SpecialistAbout UsIT Devices Online is a leading provider of cutting-edge IT hardware, software and solutions, known for delivering high-quality, innovative products to a wide range of industries. We focus on SMBs, mid-market, and enterprise clients, ensuring we meet the needs of businesses of all sizes. This role is perfect for someone with a passion for e-commerce and a proven track record of optimizing performance across platforms like Amazon, Shopify, or other digital marketplaces.About the roleWe are seeking an Amazon Account Specialist to oversee and drive the growth of our online sales channels. The ideal candidate will have 3-4 years of experience in managing drop shipping operations on the Amazon marketplace. The ideal candidate will be responsible for overseeing product listings, optimizing performance, managing supplier relationships, and ensuring seamless order fulfillment via the drop shipping model.Key Responsibilities:&middot; Manage and optimize Amazon Seller Central (or Vendor Central) accounts.&middot; Set up and manage drop shipping workflows and ensure compliance with Amazon's drop shipping policy.&middot; Source reliable suppliers and negotiate favorable terms for drop shipped products.&middot; Coordinate with suppliers to ensure timely order fulfillment and inventory accuracy.&middot; Monitor and resolve order issues, including late shipments, cancellations, or returns.&middot; Ensure all product listings are optimized with accurate titles, bullet points, images, and backend keywords.&middot; Track and analyze key performance metrics (e.g., Buy Box, ODR, late shipment rate, account health).&middot; Implement strategies to improve product visibility, rankings, and conversion rates.&middot; Handle customer service inquiries related to drop shipped orders.&middot; Maintain compliance with Amazon&rsquo;s terms of service and drop shipping policies.Required Qualifications:<ul><li>2-3 years of experience in Amazon Account Management.</li></ul>&middot; Proven experience managing Amazon Seller Central accounts, preferably with FBM and drop shipping models.&middot; Deep understanding of Amazon drop shipping policies and the risks involved.&middot; Strong knowledge of eCommerce operations, logistics, and fulfillment workflows.&middot; Excellent analytical skills and proficiency with Amazon tools and reports (e.g., Business Reports, Account Health, A+ Content).&middot; Proficiency in using tools like Helium 10, Jungle Scout, or similar.&middot; Strong written and verbal communication skills.&middot; Ability to work independently and meet deadlines in a fast-paced environment.What We Offer<ul><li>Competitive salary + handsome commission.</li><li>Health Insurance</li><li>Paid leaves</li><li>Annual party and dinners</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>The chance to work with a dynamic and innovative team.</li></ul>Email your resume at: Junaid.hassan@itdevicesonline.comNote: It&rsquo;s a Full-time On-site job in Gulberg 3, LahoreTimings: 7:00 PM to 4:00 AM Job Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Only apply if you have experience on Drop Shipping model</li><li>Are you comfortable full time on-site job in Gulberg 3, Lahore?</li></ul>Experience:<ul><li>Amazon Account Management: 4 years (Required)</li><li>Drop Shipping model: 2 years (Required)</li></ul>Work Location: In person

Amazon Account Specialist

Avanceon Middle East & South Asia

<div>
 
 About The Role
 
 
 
 We are looking for a driven
 
 Customer Success &amp; Support Lead
 
 with a strong technical foundation and a proven track record in managing customer journeys end-to-end. This role is ideal for an engineer who has transitioned into customer-facing responsibilities and understands the dynamics of customer retention, satisfaction, and account expansion. You will be responsible for leading customer success operations, orchestrating support activities, and ensuring high-quality customer experiences that contribute directly to business growth. If you are passionate about solving problems, building relationships, and growing accounts&mdash;this role is for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Success Leadership ∙Own the complete post-sales customer lifecycle, from onboarding to ongoing engagement and retention. ∙Develop and execute success plans aligned with customer objectives and KPIs. ∙Monitor product adoption, user engagement, and overall account health. ∙Drive proactive interactions to mitigate risks, uncover needs, and strengthen customer relationships.
 </li>
 <li>
 Customer Support &amp; Operational Excellence ∙Lead frontline support operations and ensure timely resolution of customer queries and issues. ∙Build and refine support workflows, escalation paths, and SLAs. ∙Maintain a knowledge base and troubleshoot recurring patterns for continuous improvement. ∙Coordinate with engineering and product teams for technical issue resolution.
 </li>
 <li>
 Customer Satisfaction &amp; Growth ∙Conduct periodic health checks, QBRs, and feedback sessions to measure satisfaction and identify improvement areas. ∙Strategically identify upsell, cross-sell, and value-expansion opportunities. ∙Strengthen long-term relationships that drive renewals and minimize churn.
 </li>
 <li>
 Sales &amp; Business Development Enablement ∙Collaborate with sales teams during handovers, renewals, and expansion discussions. ∙Support proposal generation, technical clarifications, and customer-tailored solutioning. ∙Provide customer insights that shape sales strategies and product roadmaps.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or related fields).
 </li>
 <li>
 3&ndash;5 years of experience in customer success, customer support, account management, or technical client-facing roles.
 </li>
 <li>
 Strong technical acumen with the ability to understand solution architectures and operational workflows.
 
 
 </li>
 </ul>
 
 Hands On Experience With Tools
 
 
 
 <ul>
 <li>
 Excel (advanced), Jira, HubSpot, and proficiency in leveraging AI technologies for automation, reporting, and customer communication.
 </li>
 <li>
 Demonstrated experience in handling customers, conflict resolution, upselling, and account growth.
 </li>
 <li>
 Excellent communication, stakeholder management, problem-solving, and analytical skills.
 </li>
 </ul>
</div>

Customer Success & Support Lead

GHA Marketing Ltd

Position: Client Content Operations SpecialistWorking Hours: Monday to Friday | 10:00 AM &ndash; 6:00 PMEmployment Type: Full-Time, OnsiteAbout UsHG Marketing is a podcast agency based in Lahore, helping marketers &amp; entrepreneurs generate leads through B2B podcasting. With a focus on building systems, creating quality content, and lead generation, HG Marketing provides opportunities for business growth and success.Key ResponsibilitiesAbout the Role We are looking for a highly detail-oriented Client Content Operations Specialist to oversee end-to-end podcast execution for multiple clients. This role is responsible for quality control, publishing, scheduling, client communication, and workflow management across audio, video, and written podcast assets. This is not a creative editing role. This is a systems, quality, and operations role that ensures every asset delivered to clients is accurate, polished, compliant, and published correctly across all platforms.Quality Assurance &amp; Review<ul><li>Perform thorough quality checks on podcast videos, audio files, show notes, articles, clips, and thumbnails using structured checklists</li><li>Identify errors, inconsistencies, compliance issues, and brand mismatches across all assets</li><li>Ensure final deliverables meet internal standards and client-specific guidelines before approval</li></ul>Publishing &amp; Scheduling<ul><li>Schedule and publish podcast episodes on YouTube, Spotify, Apple Podcasts, and other podcast platforms</li><li>Upload, optimize, and manage episode metadata including titles, descriptions, tags, timestamps, and thumbnails</li><li>Maintain and manage content calendars for podcasts, clips, and related assets</li></ul>Client &amp; Account Management<ul><li>Act as the primary point of contact for assigned clients</li><li>Communicate updates, timelines, feedback, and approvals clearly and professionally</li><li>Ensure smooth coordination between internal teams (editors, writers, designers) and clients</li></ul>Workflow &amp; Operations Management<ul><li>Manage multiple client workflows simultaneously without delays or quality drops</li><li>Track asset movement from raw files &rarr; edited &rarr; QA &rarr; publishing &rarr; client delivery</li><li>Ensure deadlines are met and bottlenecks are identified early</li></ul>Documentation &amp; Process <ul><li>Follow and improve SOPs, QA checklists, and workflow systems</li><li>Maintain organized records of published episodes, revisions, and approvals</li></ul>Required Skills &amp; Experience <ul><li>Strong experience in podcast management, content operations, or media QA</li><li>Exceptional attention to detail and ability to spot errors others miss</li><li>Hands-on knowledge of YouTube, Spotify, Apple Podcasts, and podcast hosting platforms</li><li>Experience managing multiple clients and fast-moving workflows</li><li>Clear written and verbal communication skills</li><li>Comfortable working with structured processes, checklists, and deadlines</li></ul>Who is best fit for this roleThis role is ideal for someone who<ul><li>Enjoys systems, structure, and quality control</li><li>Takes ownership and accountability seriously</li><li>Can manage clients without hand-holding</li><li>Understands that execution and accuracy matter more than creativity</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>1-2: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Client Content Operations Specialist

Fratres Group

We are looking to recruit a part-time 360 Recruitment Consultant to help further develop our recruitment division. We are open to discussion around hours, and for the right candidate there may be some homeworking available.You will need to have a minimum of a couple of years&rsquo; experience in recruitment sales and resourcing, preferably in Information Management, Records Management, IT or another similar, technology stream.JOB DESCRIPTION:Reporting directly to the MD, you will work as part of a dynamic and experienced sales team but initially as the only recruiter. You will be supported by a motivated and happy head office team, and will be able to call upon a highly experienced resourcing specialist if you need to.Initially, you will focus on interim/contract opportunities but will be happy to work on permanent vacancies as well. You will also have responsibility for recruiting permanent technical consultants to join our team, and for staffing internal delivery projects.Our core strategy for the business includes the development of a recruitment division. Therefore, a very real opportunity to create an opportunity for personal satisfaction and wealth.WHAT YOU WILL DO:<ul><li>Meet and exceed KPIs and revenue target</li><li>Have an active Client facing role</li><li>Create and manage recruitment opportunities, specifically for mid to senior level vacancies</li><li>Work closely with the Marketing team to implement programmes for specific sectors</li><li>Be responsible for the full recruitment life cycle</li><li>Work with Practice Heads to grow our permanent consulting staff and resource client projects</li><li>Support with building and managing a resourcing team the team</li></ul>WHAT YOU POSSESS:<ul><li>Recruitment/account management experience</li><li>Sales and Account Management skills</li><li>Strong technical and commercial awareness</li><li>Excellent communication skills &ndash; oral and written</li><li>Knowledge of the Charity, Oil/Gas, Financial, Health and Government sectors will be a distinct advantage</li></ul>PERSON SPECIFICATION<ul><li>A minimum of one years&rsquo; experience technical recruitment experience</li><li>Maturity and a strong desire to succeed</li><li>High work ethic</li><li>Self-motivated</li><li>Degree qualified &ndash; preferred but not essential</li><li>Fluent English is a pre-requisite</li></ul>This is probably one of the most exciting opportunities available today for an experienced technical recruiter. It is a rare and genuine chance to build and deliver a recruitment business within a highly respected consultancy, to influence future direction while delivering personal satisfaction.Job Type: Full-timePay: From Rs60,000.00 per yearExperience:<ul><li>Recruitment Agency: 2 years (Required)</li><li>Recruitment in UK: 2 years (Required)</li><li>360 Recruitment: 2 years (Required)</li></ul>Work Location: In person

360 Recruitment Consultant

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