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account manager saas technology background

Nasoft

<div>Nasoft is hiring for specialized E-commerce and Digital Marketing company serving the Gulf markets. 
Join a dynamic, innovative team that&rsquo;s shaping the future of digital commerce across the region!
Job Responsibilities:<ul><li>Serve as the primary contact for assigned client accounts.</li><li>Build and maintain strong, long-lasting customer relationships.</li><li>Understand client objectives and ensure the company&rsquo;s solutions align with their goals.</li><li>Coordinate with internal teams (Sales, Customer Success, Technical) to deliver a seamless experience.</li><li>Monitor account performance, usage, and engagement.</li><li>Identify opportunities for upselling and cross-selling additional services.</li><li>Handle client inquiries and resolve issues promptly.</li><li>Prepare regular reports on account status and performance.</li><li>Ensure contract renewals and client retention.</li></ul>
Requirements<ul>
<li>0&ndash;2 years of experience in account management, sales, or customer-facing roles (preferably SaaS or</li>
<li>technology).</li>
<li>Proven ability to manage multiple accounts simultaneously.</li>
<li>Experience with CRM tools and account management processes.</li>
<li>Familiarity with SaaS products or digital solutions is a plus.</li>
<li>Familiar with chatting and receiving calls</li>
<li>Positive attitude, detail, and customer-oriented with good multitasking and organizational ability.</li>
<li>Excellent Handling, Problem Solving, Account Management Skills.</li>
<li>Very good in English writing &amp; speaking.</li>
<li>Great attention to detail.</li>
<li>Organizational skills.</li>
<li>An analytical mind.</li>
</ul>Benefits<ul>
<li>2 Days Off</li>
<li>Working Hours: 9:00 AM to 6:00 PM</li>
<li>Health, and social insurance&#65279;</li>
<li>Professional development opportunities&#65279;</li>
<li>Gym Subscription Discount</li></ul></div>

Account Manager(SaaS/Technology)Background

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
Job Summary:
The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results. 
Job Description 
Purpose of the job:
As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
Responsibilities:
Client Journey Ownership<ul><li>
Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding</li></ul>
Client Advocacy &amp; Feedback<ul><li>
Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology</li></ul>
Customer Experience Leadership<ul><li>
Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention</li></ul>
Onboarding &amp; Training<ul><li>
Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions</li></ul>
Performance Monitoring &amp; KPIs<ul><li>
Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives</li></ul>
Cross-Functional Collaboration<ul><li>
Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth</li></ul>
Renewals &amp; Client Retention<ul><li>
Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry</li><li>
Proven track record in customer success, account management, or client-facing roles in SaaS or financial services</li><li>
Proficiency in Microsoft Office, particularly with Excel</li><li>
Strong communication skills, both written and verbal</li><li>
Strong Customer Success skills</li><li>
strong organizational and stress management skills</li><li>
5+ years&rsquo; experience overall with 2 years of experience managing employees</li><li>
Leading team experience</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Customer Experience Manager

mazeed

<div>
 
 Company Description
 
 
 
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
 
 
 
 Job Summary:
 
 
 
 The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results.
 
 
 
 Job Description
 
 
 
 
 Purpose of the job:
 
 
 
 As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
 
 
 Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
 
 
 This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
 
 
 
 Responsibilities:
 
 
 
 
 Client Journey Ownership
 
 
 
 <ul>
 <li>
 Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding
 
 
 </li>
 </ul>
 
 Client Advocacy &amp; Feedback
 
 
 
 <ul>
 <li>
 Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology
 
 
 </li>
 </ul>
 
 Customer Experience Leadership
 
 
 
 <ul>
 <li>
 Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention
 
 
 </li>
 </ul>
 
 Onboarding &amp; Training
 
 
 
 <ul>
 <li>
 Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; KPIs
 
 
 
 <ul>
 <li>
 Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth
 
 
 </li>
 </ul>
 
 Renewals &amp; Client Retention
 
 
 
 <ul>
 <li>
 Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry
 </li>
 <li>
 Proven track record in customer success, account management, or client-facing roles in SaaS or financial services
 </li>
 <li>
 Proficiency in Microsoft Office, particularly with Excel
 </li>
 <li>
 Strong communication skills, both written and verbal
 </li>
 <li>
 Strong Customer Success skills
 </li>
 <li>
 strong organizational and stress management skills
 </li>
 <li>
 5+ years&rsquo; experience overall with 2 years of experience managing employees
 </li>
 <li>
 Leading team experience
 
 
 </li>
 </ul>
 Additional Information
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

<div>Nasoft is hiring a Customer Success Specialist for our client specialized in E-commerce and Digital Marketing.
Job Responsibilities:<ul><li>
Manage customer onboarding and provide training sessions on product usage.</li></ul><ul>
<li>Act as the main point of contact for assigned clients.
</li><li>Monitor customer activity to identify adoption trends and potential issues.</li>
<li>Provide proactive solutions to help clients achieve their business goals.</li>
<li>Coordinate with internal teams (Product, Support, Sales) to resolve customer concerns.</li>
<li>Collect and analyze customer feedback to drive product improvements.</li>
<li>Prepare and deliver reports on customer health, usage, and satisfaction.</li>
<li>Promote upselling and cross-selling opportunities when applicable.</li>
<li>Ensure high retention and contract renewal rates</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or related field.
</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS).</li>
<li>Proven experience managing client relationships and delivering positive outcomes.
</li><li>Familiarity with SaaS platforms, CRM systems, or customer engagement tools.
</li><li>Experience working in a fast-paced, tech-driven environment.</li>
<li>Excellent communication and interpersonal skills.
</li><li>Strong problem-solving and conflict-resolution abilities.
</li><li>Ability to analyze customer data and interpret usage metrics.
</li><li>Organizational and time management skills with attention to detail.
</li><li>Technical aptitude to understand SaaS platforms, APIs, and integrations (basic level required).</li>
</ul>Benefits
Benefits &amp; Working Conditions:<div><ul><li> 
 Working days: Sunday to Thursday (Friday and Saturday off)</li><li> Working hours: 9:00 AM &ndash; 6:00 PM
</li><li>Health and Social Insurance</li><li>Learning &amp; Development programs (L&amp;D)</li></ul></div><ul><li>Gym Subscription Discount</li></ul> 
 Job Location: El Sheikh Zayed, Giza (Hybrid)</div>

Customer Success Specialist

Daftra - دفترة

<div>
 
 
 🎯 Job Purpose:
 
 
 
 
 
 
 To proactively recover lapsed customers by renewing expired subscriptions, ensure ongoing satisfaction and renewal of active accounts, and unlock new revenue opportunities through upselling, cross-selling, referrals, and partnership development. The role is focused on increasing customer retention, expanding account value, and driving new account acquisition through existing relationships.
 
 
 
 
 
 
 🛠️ Key Responsibilities :
 
 
 
 
 
 
 ● Communicate with customers whose subscriptions have expired to recover their accounts and maximize renewal rates.
 
 
 ● Analyze reasons for non-renewal and provide tailored solutions to encourage return.
 
 
 ● Manage and follow up on active accounts assigned by other teams to ensure satisfaction and timely renewals.
 
 
 ● Execute upselling (upgrading plans/features) and cross-selling (offering complementary products/services) to qualified accounts.
 
 
 ● Generate new account opportunities from existing accounts&mdash;whether additional business units, departments, or related entities.
 
 
 ● Build strong, professional relationships with clients to increase loyalty and stimulate word-of-mouth referrals.
 
 
 ● Promote and activate referral programs with existing customers to acquire new leads.
 
 
 ● Collaborate with selected clients to convert them into marketing partners or agents (Agencies) who can help generate new business.
 
 
 ● Coordinate consistently with other internal departments (support, marketing, product, finance) to deliver a seamless and effective customer experience.
 
 
 ● Analyze survey responses to identify trends, pain points, or opportunities for product or process enhancement.
 
 
 ● Prepare periodic reports summarizing renewal outcomes, sales expansion performance, referral impact, and improvement suggestions.
 
 
 
 
 
 
 
 
 ✅ Qualifications &amp; Skills :
 
 
 
 
 
 
 ● 1&ndash;2 years of experience in subscription-based services, customer success, sales, or account management , preferably within a SaaS environment.
 
 
 
 
 ● Strong communication, listening, and analytical skills with a persuasive and customer-centric mindset.
 
 
 
 
 ● Results-driven, with the ability to meet monthly and quarterly targets under pressure.
 
 
 
 
 ● Familiarity with CRM &ldquo;Hubspot&rdquo; systems and data-driven customer engagement tools.
 
 
 
 
 ● Proactive thinker with the initiative to solve problems and uncover growth opportunities.
 
</div>

Retention Specialist

NymCard

<div>Our Company

NymCard&rsquo;s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers and each other by bringing the best talent together to do the best quality work we can. 
The Role

We are hiring a Junior Billing Specialist to support invoice preparation, scheme billing verification, and month end billing and revenue reconciliation. You will prepare invoices in line with contracts and service agreements, verify scheme billing against Ncore and settlement files, and keep accurate billing logs that are audit ready.

You will maintain the billing calendar and cut offs, assemble invoice back up, and ensure correct tax, currency, and pricing are applied. You will handle client billing queries, coordinate fixes with Finance, Account Management, and Operations, and keep ageing and collections views current. Growth in this role looks like taking ownership of a portfolio of accounts, improving templates and checks, and contributing reliable inputs for revenue and AR reporting. 
What You&rsquo;ll Be Doing
<ul>
<li>Prepare and issue client invoices from contracts, and usage reports; validate items, taxes, currency, and approvals.</li>
<li>Verify scheme billing data by matching scheme reports to Ncore and Scheme fees files; investigate differences and post approved adjustments</li>
<li>Support month end billing and assist with revenue reconciliation and accruals; compile invoice back up and summaries for review</li>
<li>Maintain billing logs and documentation to an audit ready standard, including versioned templates, approvals, and evidence</li>
<li>Handle client billing queries professionally and coordinate resolutions with Finance, Account Management, and Operations</li>
<li>Prepare ageing reports and collections follow ups; track disputes, credit notes, and payment promises</li>
<li>Maintain the billing calendar, cut offs, and delivery timelines; ensure numbering and sequencing are correct</li>
<li>Keep pricing tables and rate cards current with approved changes and aligned to executed contracts and amendments, including proration, minimums, one off charges, and effective dates.</li>
<li>Produce monthly billing and revenue summaries for stakeholders with clear, traceable inputs</li>
<li>Keep SOPs, trackers, and templates up to date; suggest small improvements that reduce errors or rework</li></ul> 
What You Bring
<ul>
<li>1 to 3 years in billing, accounts receivable, finance operations, or a similar role in banking, fintech, or SaaS</li>
<li>Working knowledge of invoicing and AR processes and basic revenue concepts</li>
<li>Proficiency in Excel including pivots, XLOOKUP, text to columns, and comfort handling CSV files</li>
<li>Familiarity with scheme billing and reconciliation against internal systems such as Ncore or similar</li>
<li>Strong documentation habits, attention to detail, and reliable follow through under time pressure</li>
<li>Clear written and verbal communication with a customer focused approach to queries</li></ul> 
Bonus Points
<ul>
<li>Experience with ERP or billing systems such as NetSuite, Oracle, or SAP</li>
<li>Basic SQL for lookups and validations</li>
<li>Exposure to multi currency invoicing, VAT, and credit note workflows</li></ul></div>

Junior Billing Specialist

<div>
 
 Company Description
 
 
 
 
 Who we are
 
 
 
 Are you ready to join a dynamic team that's transforming the way SMEs manage their finances? At
 
 mazeed
 
 , we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of
 
 Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability
 
 are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team, and contribute to our growth!
 
 
 
 Job Description
 
 
 
 Location: Giza, Al-Mohandsien
 
 
 Reporting to: Head Of Product
 
 
 
 Summary of the role:
 
 
 
 This is not a back-office product role. As Product Manager &ndash; Operations Excellence, you will drive the systems, tools, and internal processes that enable Mazeed to scale, serve customers better, and deliver SLAs with confidence.
 
 
 You&rsquo;ll work across teams &mdash; including onboarding, finance, service delivery, and customer support &mdash; to remove friction, increase automation, and improve visibility into operations. Your success means more satisfied customers, more productive teams, and faster growth.
 
 
 
 What are the duties and responsibilities of the role:
 
 
 
 Operations Enablement &amp; Efficiency
 
 
 <ul>
 <li>
 Build internal systems that streamline how our teams onboard, serve, and support customers.
 </li>
 <li>
 Optimize workflows across departments to reduce turnaround time and increase consistency.
 </li>
 <li>
 Identify operational bottlenecks and design scalable solutions &mdash; not just quick fixes.
 
 
 </li>
 </ul>
 Support &amp; Service Tooling
 
 
 <ul>
 <li>
 Design internal support consoles with the right customer context and tools to resolve issues efficiently.
 </li>
 <li>
 Create structured workflows for ticket handling, escalation, and knowledge access.
 </li>
 <li>
 Enable our experts and CX teams to deliver fast, accurate, and helpful responses.
 
 
 </li>
 </ul>
 ⚙️ Automation &amp; Workflow Orchestration
 
 
 <ul>
 <li>
 Automate repetitive internal tasks such as account setup, task routing, and compliance validation.
 </li>
 <li>
 Build internal triggers and escalation logic to prevent SLA breaches and missed handoffs.
 </li>
 <li>
 Integrate human workflows with system processes to create seamless service delivery.
 
 
 </li>
 </ul>
 Operational Visibility &amp; Admin Dashboards
 
 
 <ul>
 <li>
 Develop internal tools that give Mazeed teams full visibility into customer status, service history, and system health.
 </li>
 <li>
 Enable teams to proactively identify risks or delays before they impact the customer.
 
 
 </li>
 </ul>
 Internal Documentation &amp; Process Rollout
 
 
 <ul>
 <li>
 Define processes and drive alignment across teams on how internal tools are used.
 </li>
 <li>
 Own the enablement and training experience for new tools and workflows.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What you will bring to the role:
 
 
 
 <ul>
 <li>
 3+ years of product management experience, ideally in SaaS, internal systems, or service delivery tools.
 </li>
 <li>
 Proven ability to work across functions &mdash; especially ops, CX, support, and engineering.
 </li>
 <li>
 Structured thinker with a deep understanding of business processes and service design.
 </li>
 <li>
 Strong systems thinking &mdash; you see workflows, dependencies, and opportunities to streamline.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Bonus: experience with automation tools, low-code platforms, or operations-heavy products (e.g., fintech, logistics, compliance SaaS).
 
 
 </li>
 </ul>
 
 What Success Looks Like:
 
 
 
 <ul>
 <li>
 Internal teams resolve customer issues faster, with fewer escalations.
 </li>
 <li>
 Onboarding and service delivery timelines drop without increasing headcount.
 </li>
 <li>
 Operational SLAs are visible, tracked, and met.
 </li>
 <li>
 Internal tools become a competitive advantage, not a bottleneck.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What we offer:
 
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy:
 
 
 A comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, and an inclusive company culture. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

Product Manager – Operations Excellence

Explore 159+ Account manager saas technology background in Giza this September. Find roles across top companies and apply now to boost your career.

159 account manager saas technology background jobs IN Giza

Account Manager(SaaS/Technology)Background

Customer Experience Manager

Customer Experience Manager

Customer Success Specialist

Retention Specialist

Junior Billing Specialist

Product Manager – Operations Excellence