account manager

relationship manager

key account manager

relationship officer

accounts assistant

account relationship manager

United States Citigroup

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in providing full leadership and direction to a Customer Service team that perform customer service activities. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. What you ll do The overall objective is Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs. <ul> <li>Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.</li> <li>Responsible for executing day to day customer service activities, while ensuring adherence to Citi s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.</li> <li>Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services.</li> <li>Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration.</li> <li>Ensure coverage of all the relationships through customer engagements.</li> <li>Compliance, Risk &amp; Controls.</li> <li>Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.).</li> <li>Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency.</li> <li>Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.</li> <li>Continue to ensure that Compliance &amp; Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time.</li> <li>Accelerate delivery of service through Analytical thinking and Automation with focus on process simplification &amp; Accuracy.</li> <li>Ensure that KYC/AML and other compliance norms are strictly adhered to.</li> <li>Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.</li> <li>Identify opportunities for streamlining/straight-through/centralized processing so as to significantly improve our operating efficiency, reduce cycle time and costs.</li> <li>To ensure all work processes are executed in compliance with Bank s policies and procedures, timely and error-free, delivering consistency in client experience, in tandem with business &amp; financial objective, and as per regulatory requirement.</li> <li>Complete/follow-up documentation for client s transaction/investment needs or due diligence purpose.</li> <li>Drive Bank s digitization strategy by actively preparing clients to be digitally equipped.</li> <li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li> </ul> What we ll need from you <ul> <li>3-5 years of relevant experience</li> <li>Customer Service experience, preferred</li> <li>Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits (preferred)</li> <li>Effective written and verbal communication skills</li> <li>Influencing and relationship management skills</li> <li>Quick learner, self-starter, and should be able to take initiatives</li> <li>Good team player and should be able to work well with cross functional teams</li> <li>Matured personality with a high-level of initiative, self-driven, good time management and work integrity</li> </ul> Development Value: Service Relationship Associate will receive training, product &amp; on boarding knowledge from branch based experience, on-line training modules and centrally organised workshops. ARM will gain exposure to UAE and Global clients and have the opportunity to liaise with different departments within Citibank. This role will give a platform to manage / develop career path towards Relationship Manger roles.

Service Account Officer

The overall objective is Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs. <ul> <li>Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.</li> <li>Responsible for executing day to day customer service activities, while ensuring adherence to Citi s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.</li> <li>Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services.</li> <li>Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration.</li> <li>Ensure coverage of all the relationships through customer engagements.</li> <li>Compliance, Risk &amp; Controls.</li> <li>Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.).</li> <li>Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency.</li> <li>Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.</li> <li>Continue to ensure that Compliance &amp; Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time.</li> <li>Accelerate delivery of service through Analytical thinking and Automation with focus on process simplification &amp; Accuracy.</li> <li>Ensure that KYC/AML and other compliance norms are strictly adhered to.</li> <li>Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.</li> <li>Identify opportunities for streamlining/straight-through/centralized processing so as to significantly improve our operating efficiency, reduce cycle time and costs.</li> <li>To ensure all work processes are executed in compliance with Bank s policies and procedures, timely and error-free, delivering consistency in client experience, in tandem with business &amp; financial objective, and as per regulatory requirement.</li> <li>Complete/follow-up documentation for client s transaction/investment needs or due diligence purpose.</li> <li>Drive Bank s digitization strategy by actively preparing clients to be digitally equipped.</li> <li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li> </ul>

Service Relationship Officer

J. Awan & Partners

Job purpose The main responsibility of this role will be to contribute to the Company s commercial expansion. Our client is seeking Relationship Managers who have an existing book of clients and with proven experience in the Middle East, Asia and Africa. Duties and Responsibilities Bring your own portfolio of clients, with a demonstrable history of relationships. Identify potential prospects and develop them to become clients of the firm. Advise his/her customers with regards to the management of their portfolios and execute their instructions. Responsible for identifying new products required in the market, in line with the DFSA license criteria. Constantly explore Investment opportunities with the client per his / her risk appetite. Actively introduce clients and prospects to Senior team members and seek guidance and support in terms of relationship management and products to develop them. Increase the clients share of wallet and contribute to the diversification. Good understanding of the regulatory framework, legislation, and best market practices. Skills and Experience Our client seeks an entrepreneurial candidate who can manage their own book to generate net new money and revenues for the firm, while identifying new prospects and developing them to become clients. Strong experience in international private banking is a must. Strong knowledge of financial products and international financial markets. Candidate must be able to make positive contributions to the team. Fluent English, other languages a plus. Impeccable work ethic, self-starter with an international mindset. Experience (essential to any successful application) Minimum of 5 years experience in a senior relationship management role. Must have experience in the Middle-East, Asia and Africa. Qualifications Bachelor's / master s degree in business

Relationship Manager (JAP Client)

Super Micro Computer, Inc.

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, support &amp; delivery performance.

Essential Duties and Responsibilities:

<ul>
<li>Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.</li>
<li>Manage Customer escalations and return-material-authorizations (RMAs)</li>
<li>Coordinate multiple sites and functions to exceed customers' expectations.</li>
<li>Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.</li>
<li>Relationship management with Customer at executive/resolution-making levels.</li>
<li>Accountable for projects/initiatives and drives site focus on efficiency programs.</li>
<li>On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.</li>
<li>Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.</li>
<li>In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.</li>
<li>In charge of making process improvements and driving best practices across multi-sites.</li>
<li>Ensures all client programs execute to contract, hitting key KPIs.</li>
<li>Control of tracking risks on the business and reporting to SMC business accordingly.</li>
<li>Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.</li>
<li>Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.</li>
</ul>

Qualifications:

<ul>
<li>Typically requires a Bachelor s degree or equivalent experience.</li>
<li>Typically requires a minimum of 8 years of sales/account/customer success management experience.</li>
<li>Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.</li>
<li>Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.</li>
<li>Understands the strategic impact of the function across sites.</li>
</ul>

Sales Manager - Customer Success

Nomod

As an Account Manager you will:
<ul>
<li>Retain and grow merchant accounts by driving adoption of Nomod s payment solutions and increasing processed payment volumes. Regularly look for referrals for other businesses and onboard the referrals as well.</li>
<li>Cross-sell and upsell Nomod s wider ecosystem - from payment links and in-person payments to Membership, Payment Gateway, Store, Catalogue, etc.</li>
<li>Act as the merchant s advocate within Nomod, liaising with the risk, engineering, operations, and product teams to resolve issues, streamline onboarding, and mitigate disputes/chargebacks.</li>
<li>Own the relationship: build trust with decision makers through regular account reviews, in-person meetings, and performance insights.</li>
<li>Drive merchant success metrics such as retention rate, volume growth, and adoption of additional Nomod features.</li>
<li>Provide training and support to ensure merchants teams are confident using Nomod day-to-day.</li>
<li>Gather and relay feedback from merchants to help shape product roadmap and operational improvements.</li>
<li>Identify churn risks early and take proactive steps to safeguard account health.</li>
</ul>
What we d like
You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introducing us to new ways of working. Having said that, we think an Account Manager should:
<ul>
<li>Proven experience in account management, relationship management, or customer success within payments, fintech, SaaS, or any similar merchant facing roles.</li>
<li>Strong commercial mindset - you understand how to grow accounts, spot upsell opportunities, and handle negotiations.</li>
<li>Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.</li>
<li>A problem-solver who thrives in fast-paced, high-growth environments.</li>
<li>Familiar with the UAE market and business landscape.</li>
<li>UAE driving license required (role includes in-person merchant visits).</li>
<li>Data-driven with the ability to analyze account performance and present actionable insights.</li>
<li>Comfortable working in a remote, distributed team.</li>
</ul>
Nice to have
<ul>
<li>Prior experience at a high-growth startup or at an established fintech firm.</li>
<li>Fluency in other languages in addition to English, including Arabic, Hindi, Urdu, or Malayalam.</li>
</ul>

Account Manager

ITP Media Group

Job Responsibilities Will Include
<ul>
<li>Develop and pitch creative influencer partnership proposals.</li>
<li>Play a key role in the Talent Management Team, maintaining databases, generating reports, and crafting compelling presentations.</li>
<li>Serve as the primary liaison between clients, sales teams, and influencers, ensuring seamless communication and project execution.</li>
<li>Lead brainstorming and strategic planning sessions for campaign ideation.</li>
<li>Design influencer marketing campaigns, supervising from ideation through to post-campaign analysis.</li>
<li>Train and guide team members within the talent division to foster their professional growth and enhance team performance.</li>
<li>Expand ITP s influencer network to encompass a broader range of platforms including but not limited to Facebook, Snapchat, Instagram, TikTok, YouTube, and Twitch.</li>
<li>Maintain and enhance relationships with internal teams, providing exceptional service and representation for both brands and influencers</li>
<li>Analyze campaign outcomes and communicate insights and recommendations to the management team.</li>
</ul>
<div>
Requirements
</div>
<ul>
<li>Proven track record in account management and client service.</li>
<li>Exceptional reporting and presentation skills.</li>
<li>Strong organizational skills with the ability to manage multiple projects simultaneously.</li>
<li>Minimum of five years' experience in advertising, marketing, or influencer marketing at a mid-to-senior level.</li>
<li>Experience in a client-facing role is essential.</li>
<li>Familiarity with the MENA gaming scene, including PC and console platforms, is not a must but highly desirable.</li>
<li>Energetic self-starter, eager to tackle new projects and ideas.</li>
<li>Excellent communication skills, with fluency in both Arabic and English.</li>
</ul>
<div>
 
</div>

Influencer Relationship Manager

Client of Fox Talent

About the Role 
We re looking for a relationship-focused Key Account Manager to handle major client partnerships within the retail and manufacturing sectors. This is a strategic role where you ll ensure key clients receive tailored solutions and world-class service.
Responsibilities 
<ul>
 <li>
 Manage a portfolio of major accounts and maintain long-term relationships.
 </li>
 <li>
 Identify growth opportunities and negotiate new contracts.
 </li>
 <li>
 Collaborate with internal teams to deliver on client objectives.
 </li>
 <li>
 Prepare account reports and business reviews.
 </li>
</ul>
Why You ll Love It 
You ll be the key point of contact for high-value clients, working in an environment that rewards initiative and strategic thinking.

Key Account Manager

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