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relationship officer

Finer Financial Services Co. LLC.

We are looking out for competitive sales professionals (Relationship Officer – Credit Cards) with good aptitude in sales to acquire new to bank customers for a top tier local bank in UAE.The Relationship Officer is required to own and achieve the monthly sales targets as assigned for himself/ herself. He /She will be responsible to ensure compliance with operational, financial and regulatory policies and deliver a strong customer satisfaction score.

Relationship Officer

First Abu Dhabi Bank

Position Overview First Abu Dhabi Bank (FAB) is hiring for the role of Relationship Officer in Dubai, UAE, focusing on managing a portfolio of retail banking clients and driving revenue growth through tailored banking solutions. This is an excellent opportunity for candidates seeking banking jobs in Dubai, particularly in customer-facing and portfolio management roles within the financial services industry. The position is ideal for those looking to establish a long-term career in one of the safest and largest banks in the world, with high-earning potential and exposure to retail banking strategy in the UAE. Job Details Location: United Arab Emirates Location: Dubai Industry: Banking / Mortgage Professionals Function: Sales Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Manage a customer portfolio of 700 800 primarily non-borrowing clients * Achieve monthly and annual KPIs related to portfolio value, revenue, cross-sell, and product activation * Promote and cross-sell bank products including current accounts, loans, trade finance, FX services, and insurance * Refer and upgrade clients to Sales and Coverage RMs within the segment * Drive market penetration through referrals and new-to-bank client acquisition * Maintain updated records including KYC and due diligence * Handle account conduct, current account excesses, and ensure clean onboarding * Monitor daily performance metrics and maintain accurate sales reports * Maintain high levels of service and transparency with all customer interactions * Ensure compliance with internal policies and audit requirements Ideal Profile * Diploma or bachelor's degree in Business, Finance, Banking, or related field * 1 2 years of experience in banking, preferably in client-facing, sales, or customer service roles * Familiarity with retail or commercial banking functions is an advantage * Strong interpersonal, communication, and client engagement skills * Fluent in English; Arabic proficiency is highly preferred * Understanding of bank products, compliance protocols, and sales governance * Proactive and goal-oriented mindset with strong market awareness

First Abu Dhabi Bank (FAB)

<div>
 
 FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.
 
 
 
 
 We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Job Purpose:
 
 
 
 
 <ul>
 <li>
 Meet and exceed monthly and annual sales target objectives
 </li>
 <li>
 Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele
 </li>
 <li>
 Do proper analysis of the case and provide all related information of the customer after the field visit is done
 </li>
 <li>
 To be familiar with all policies, products and processes to ensure superior client on boarding experience
 </li>
 <li>
 To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel
 </li>
 <li>
 Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated.
 </li>
 </ul>
 
 
 Key Accountabilities:
 
 
 
 
 
 
 Generic Accountability
 
 
 
 
 
 
 Financial:
 
 
 
 
 
 
 Accomplish set sales and revenue objectives for all Products as per set business plan.
 
 
 
 
 <ul>
 <li>
 Achieve monthly&amp; annual set KPI objectives.
 </li>
 <li>
 Focus on New to Bank acquisition along with leveraging existing client base.
 </li>
 <li>
 To leverage on cross sell opportunities to ensure higher revenue per customer.
 </li>
 <li>
 Maintain Daily Sales Reports on sales performance for review by team leader and manager assets.
 </li>
 </ul>
 
 
 Customers:
 
 
 
 
 
 
 Be commercially effective in the role and consistently keep customer/client as focus &amp; ensure excellent customer service by delivering quality client on-boarding experience.
 
 
 
 
 <ul>
 <li>
 Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience.
 </li>
 <li>
 To ensure no mis selling to customers by offering products/services transparently as per customer requirements
 </li>
 <li>
 Understand and resolve/escalate customer redresses to ensure timely resolution.
 </li>
 </ul>
 
 
 Learning &amp; Growth:
 
 
 
 
 
 
 Participate in the assigned People Development and L&amp;D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective
 
 
 Team.
 
 
 
 
 <ul>
 <li>
 To ensure participation in assigned training, Learning &amp; Development programmes
 </li>
 <li>
 Awareness to competition offerings and offer suggestions to line manager to improve product/ processes.
 </li>
 </ul>
 
 
 Internal Processes:
 
 
 
 
 
 
 Ensure implementation of prescribed Sales &amp; Compliance processes as per Bank's policies. Implement governance &amp; controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.
 
 
 
 
 <ul>
 <li>
 Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client Application &amp; KYC Documentation etc.
 </li>
 <li>
 Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
 </li>
 <li>
 Ensure to bring quality and right customers to the franchise.
 </li>
 <li>
 Discuss the cases with stake holders and ensure support is provided.
 </li>
 </ul>
 
 
 Frameworks, Boundaries &amp; Decision-Making Authority:
 
 
 
 
 <ul>
 <li>
 Propose and recommend decisions as per the approved authorization matrix.
 </li>
 <li>
 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Essential
 
 
 
 
 <ul>
 <li>
 Requires good convincing and Negotiating Skills according to the complexity of business.
 </li>
 <li>
 Continuous suggestions on Changes and ways of improving FAB Products.
 </li>
 <li>
 To build and maintain effective business relationship with all colleagues.
 </li>
 <li>
 Identify any cross-Selling opportunity for Other Business Divisions of the Bank
 
 Education required:
 
 University Degree / MBA / PGDM / Sales diploma or certification preferable.
 </li>
 </ul>
 
 
 Experience:
 
 3 &ndash; 5 years of experience in Banking or in a Financial Industry
 
 
 
</div>

<div>Company Description 
FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.
We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry. 
Job Description 
Job Purpose:<ul><li>
Meet and exceed monthly and annual sales target objectives</li><li>
Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele</li><li>
Do proper analysis of the case and provide all related information of the customer after the field visit is done</li><li>
To be familiar with all policies, products and processes to ensure superior client on boarding experience</li><li>
To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel</li><li>
Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated.</li></ul>
Key Accountabilities:
Generic Accountability
Financial:
Accomplish set sales and revenue objectives for all Products as per set business plan.<ul><li>
Achieve monthly&amp; annual set KPI objectives.</li><li>
Focus on New to Bank acquisition along with leveraging existing client base.</li><li>
To leverage on cross sell opportunities to ensure higher revenue per customer.</li><li>
Maintain Daily Sales Reports on sales performance for review by team leader and manager assets.</li></ul>
Customers:
Be commercially effective in the role and consistently keep customer/client as focus &amp; ensure excellent customer service by delivering quality client on-boarding experience.<ul><li>
Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience.</li><li>
To ensure no mis selling to customers by offering products/services transparently as per customer requirements</li><li>
Understand and resolve/escalate customer redresses to ensure timely resolution.</li></ul>
Learning &amp; Growth:
Participate in the assigned People Development and L&amp;D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team.<ul><li>
To ensure participation in assigned training, Learning &amp; Development programmes</li><li>
Awareness to competition offerings and offer suggestions to line manager to improve product/ processes.</li></ul>
Internal Processes:
Ensure implementation of prescribed Sales &amp; Compliance processes as per Bank's policies. Implement governance &amp; controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.<ul><li>
Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client Application &amp; KYC Documentation etc.</li><li>
Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes</li><li>
Ensure to bring quality and right customers to the franchise.</li><li>
Discuss the cases with stake holders and ensure support is provided.</li></ul>
Frameworks, Boundaries &amp; Decision-Making Authority:<ul><li>
Propose and recommend decisions as per the approved authorization matrix.</li><li>
Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks</li></ul>
#LI-MM2 
Qualifications 
Essential<ul><li>
Requires good convincing and Negotiating Skills according to the complexity of business.</li><li>
Continuous suggestions on Changes and ways of improving FAB Products.</li><li>
To build and maintain effective business relationship with all colleagues.</li><li>
Identify any cross-Selling opportunity for Other Business Divisions of the Bank Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable.</li></ul>
Experience: 3 &ndash; 5 years of experience in Banking or in a Financial Industry</div>

Flying Colour Tax Consultant LLC

<ul><li>Minimum 1+ years of experience in Customer Service (calling) and/or Administrative roles in UAE & 5 yrs exp in home country.</li><li>Strong background in operational processes.</li><li>Familiarity with CRM systems and excellent communication skills (verbal & written).</li><li>Serve as the first point of contact for clients, ensuring a professional and welcoming experience.</li><li>Respond to client calls and emails promptly, addressing their queries and concerns within designated timelines.</li><li>Conduct daily follow-ups with clients via email, calls, and WhatsApp regarding ongoing work, and update the progress in the internal software consistently.</li><li>Take immediate action on new order forms received from the Sales, ECS, or CP teams within the defined timelines.</li><li>Manage a portfolio of 70–80 clients efficiently.</li><li>Engage with clients to understand their requirements and advise them on suitable business formation options across various zones, supported by thorough research.</li></ul>

Accessone Commercial Broker

<div><div><div>Job Details : Previous experience in Sales Mandatory Excellent interpersonal and communication skills, both verbal and written. Demonstrated ability to thrive under pressure and meet challenging sales targets. Strong team player with the capacity to work independently when necessary. Proficiency in generating new leads through cold calling and other proactive sales techniques. 
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United States Citigroup

The overall objective is Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs. <ul> <li>Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.</li> <li>Responsible for executing day to day customer service activities, while ensuring adherence to Citi s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.</li> <li>Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services.</li> <li>Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration.</li> <li>Ensure coverage of all the relationships through customer engagements.</li> <li>Compliance, Risk &amp; Controls.</li> <li>Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.).</li> <li>Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency.</li> <li>Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.</li> <li>Continue to ensure that Compliance &amp; Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time.</li> <li>Accelerate delivery of service through Analytical thinking and Automation with focus on process simplification &amp; Accuracy.</li> <li>Ensure that KYC/AML and other compliance norms are strictly adhered to.</li> <li>Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.</li> <li>Identify opportunities for streamlining/straight-through/centralized processing so as to significantly improve our operating efficiency, reduce cycle time and costs.</li> <li>To ensure all work processes are executed in compliance with Bank s policies and procedures, timely and error-free, delivering consistency in client experience, in tandem with business &amp; financial objective, and as per regulatory requirement.</li> <li>Complete/follow-up documentation for client s transaction/investment needs or due diligence purpose.</li> <li>Drive Bank s digitization strategy by actively preparing clients to be digitally equipped.</li> <li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li> </ul>

Service Relationship Officer

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