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accountant travel agency ota platform

Booknrent

About the RoleWe're looking for a Customer Support Coordinator to join our team and manage the guest experience across Online Travel Agency (OTA) platforms such as Airbnb and Vrbo. This is a customer-facing role focused on guest communication, and complaint resolution &mdash; ideal for someone who thrives in a fast-paced, hospitality-driven environment.Key Responsibilities<ul><li>Handle guest inquiries and requests through calls, chats, and emails, with a primary focus on OTA platforms (Airbnb, Vrbo, and similar).</li><li>Manage reservations, bookings, and guest requests from inquiry to check-out.</li><li>Resolve guest complaints professionally, efficiently, and with a solutions-first mindset.</li><li>Maintain accurate records using CRM and data entry tools.</li><li>Negotiate rates and upsell services/add-ons where appropriate.</li><li>Build and maintain strong guest relationships to encourage repeat bookings and positive reviews.</li><li>Ensure a consistently high level of guest satisfaction across all touchpoints.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer service, hospitality, or a related field.</li><li>Excellent English communication skills (spoken &amp; written) &mdash; non-negotiable.</li><li>Strong problem-solving abilities and a calm, professional approach under pressure.</li><li>Good interpersonal and negotiation skills.</li><li>Good computer proficiency.</li><li>Familiarity with CRM software and data entry tools is a plus.</li><li>Prior exposure to OTA platforms (Airbnb, Vrbo, Booking.com, etc.) is a strong advantage.</li><li>Ability to maintain accurate guest records and a well-organized knowledge base.</li></ul>Benefits<ul><li>Competitive salary</li><li>One-time meal provided</li><li>Paid leaves</li><li>Growth &amp; career development opportunities</li><li>Professional and supportive work environment</li></ul>Pay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Support Coordinator

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Gold-Stellar Advertising

Social Media Manager &mdash; Gold-Stellar Advertising LLC Onsite | DHA Lahore | Full-Time | Monday&ndash;Friday, 10:30 AM &ndash; 6:00 PM Immediate Hiring | Start Date: Tomorrow.About Us Gold-Stellar Advertising LLC is a full-service creative and marketing agency crafting digital eminence across five continents. With offices in Lahore, New York City, and Dubai, we manage the digital presence of premium brands across diverse industries. Our team is fast-moving, ambitious, and committed to delivering measurable results.The Role We need an experienced Social Media Manager who has worked in an agency setting and knows what it takes to manage multiple brand accounts at a high level. You'll own the social presence of our clients &mdash; from strategy and content calendars to community engagement and performance reporting.What You'll Be Doing<ul><li>Managing social media accounts across Instagram, Facebook, LinkedIn, TikTok, and other relevant platforms for multiple clients</li><li>Developing and executing monthly content calendars aligned with each client's brand voice and marketing objectives</li><li>Writing compelling captions, copy, and CTAs tailored to each platform and audience</li><li>Monitoring engagement, responding to comments and messages, and community building</li><li>Tracking and reporting on performance metrics and making data-driven recommendations</li><li>Coordinating with the design and video teams to ensure timely delivery of creative assets</li></ul>What We're Looking For<ul><li>Prior agency experience is a hard requirement &mdash; candidates without agency background will not be considered</li><li>Strong understanding of platform algorithms, content strategy, and social media best practices for 2025&ndash;2026</li><li>Excellent written communication skills in English</li><li>Ability to manage multiple clients simultaneously with a high degree of organisation</li><li>Familiarity with scheduling tools (Meta Business Suite, Buffer, Later, or similar) and analytics platforms</li><li>Experience running or supporting paid social campaigns is a plus</li></ul>Requirements<ul><li>2+ years of social media management experience, specifically within an agency</li><li>A track record of measurable growth and results for brand accounts</li><li>Portfolio or case studies of accounts managed &mdash; please include in your application</li></ul>To Apply Submit your application with a brief overview of agency accounts you've managed and links to any relevant work or case studies. Applications without agency experience will not be shortlisted. You can apply via WhatsApp 03048998888.Job Type: Full-timePay: Rs65,000.00 - Rs80,000.00 per monthWork Location: In person

URGENT: Social Media Manager (female)

Emenac

We are a leading travel agency in the UK, specializing in corporate and leisure travel.We are seeking an experienced Travel Agent to join our team, providing exceptional customer service and travel expertise to our clients.Job Summary:As a Travel Agent, you will be responsible for managing travel bookings, providing customer support, and ensuring seamless travel experiences for our clients. You will utilize your expertise in Galileo, CRM, and customer management to deliver personalized travel solutions.Key Responsibilities:1. Travel Bookings: Manage travel bookings, including flights, hotels, car rentals, and packages, using Galileo and other travel systems.2. Customer Support: Provide exceptional customer service, responding to client inquiries, resolving issues, and offering travel recommendations.3. CRM Management: Maintain accurate and up-to-date client records, using our CRM system to track interactions, preferences, and travel history.4. Bulk Order Handling: Manage bulk travel bookings, including group travel, meetings, and events, ensuring timely and efficient processing.5. Travel Documentation: Prepare and distribute travel documents, including itineraries, tickets, and travel vouchers.6. Supplier Liaison: Liaise with travel suppliers, including airlines, hotels, and tour operators, to negotiate rates, resolve issues, and improve services.7. Sales and Marketing: Participate in sales and marketing initiatives, promoting our travel services and products to new and existing clients.Requirements:1. Travel Industry Experience: Minimum 2 years of experience in the travel industry, preferably in a travel agency or tour operator role.2. Galileo Proficiency: Proficient in Galileo, with ability to navigate and utilize the system efficiently.3. CRM Knowledge: Familiarity with CRM systems, with ability to maintain accurate client records and track interactions.4. Customer Management: Excellent customer management skills, with ability to provide personalized travel solutions and resolve issues effectively.5. Bulk Order Handling: Experience in managing bulk travel bookings, including group travel and meetings.6. Communication Skills: Excellent communication and interpersonal skills, with ability to liaise with clients, suppliers, and colleagues effectively.What We Offer:1. Competitive Salary: Competitive salary and benefits package.2. Opportunities for Growth: Opportunities for professional growth and development within our company.3. Travel Opportunities: Discounts on travel and opportunities to experience new destinations.4. Dynamic Work Environment: Collaborative and dynamic work environment with a team of travel professionals.Job Type: Full-timePay: Rs37,000.00 - Rs50,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Uk Travel Agency: 2 years (Required)</li><li>Galileo: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>IATA Certification (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Travel Sales Agent

Ibraya Group

Female Umrah Customer Relations ExecutiveLocation: Lahore, Pakistan Job Type: Full-Time Industry: Travel &amp; TourismJob SummaryWe are looking for a professional and customer-focused Female Umrah Customer Relations Executive to join our growing travel agency in Lahore. The ideal candidate should have experience dealing with Umrah customers, excellent communication skills, and the ability to guide clients through the complete Umrah booking process with professionalism and care.Key Responsibilities<ul><li>Handle customer inquiries regarding Umrah packages via phone, WhatsApp, and in person.</li><li>Guide customers through the Umrah booking and documentation process.</li><li>Provide accurate information about packages, visas, flights, hotels, and travel requirements.</li><li>Follow up with prospective customers and convert inquiries into bookings.</li><li>Maintain customer records and update the CRM system.</li><li>Coordinate with the operations team to ensure smooth travel arrangements.</li><li>Deliver excellent customer service before, during, and after the customer's journey.</li></ul>Requirements<ul><li>Female candidates only.</li><li>Minimum 1&ndash;2 years of experience in Umrah or travel agency customer dealing.</li><li>Excellent communication and interpersonal skills.</li><li>Strong knowledge of Umrah packages and visa procedures.</li><li>Proficiency in Microsoft Office and WhatsApp Business.</li><li>Ability to work in a fast-paced environment and manage multiple customer inquiries.</li><li>Fluent in Urdu; English communication skills will be an advantage.</li></ul>Preferred Skills<ul><li>Sales and customer relationship management.</li><li>Strong negotiation and follow-up skills.</li><li>Professional appearance and positive attitude.</li><li>Ability to work independently and as part of a team.</li></ul>What We Offer<ul><li>Competitive salary (based on experience).</li><li>Performance-based incentives.</li><li>Professional and supportive work environment.</li><li>Career growth opportunities in the travel and tourism industry.</li></ul>Work Location: LahoreHow to Apply: Interested candidates are encouraged to apply through Indeed or send their updated CV with the subject &quot;Female Umrah Customer Relations Executive&quot;.Work Location: In person

Female Umrah Customer Relations Executive

Travel Daily Pvt Ltd

Daily Travel and Tours is expanding and looking for a dynamic Travel Consultant to join our team.Key Responsibilities:<ul><li>Handling international and domestic travel bookings</li><li>Flight reservations, visa assistance, and tour planning</li><li>Managing client inquiries and providing travel solutions</li><li>Coordinating with airlines, hotels, and travel partners</li></ul>What we&rsquo;re looking for: ✔ 2&ndash;3 years of experience in a travel agency ✔ Strong knowledge of flight bookings and travel itineraries ✔ Excellent communication and customer handling skills ✔ Ability to work in a fast-paced environmentInterested candidates can apply by sending their CV via DM or WhatsApp at 0325-2222321 Join Daily Travel &amp; Tours and be part of a growing team helping people explore the world.Work Location: In personPosition: Travel Consultant Experience Required: 6 to 7 Years &amp; sales person also Location: Lahore DHA phase 8Pay: From Rs50,000.00 per monthWork Location: In person

Tour Consultant

Mindwhiz

Job Title: Junior AccountantCompany: Mindwhiz Location: Wapda Town, Lahore Employment Type: Full-Time, on-site Working Hours: 6:00 PM &ndash; 3:00 AM Salary: Up to PKR 100,000 per MonthPosition OverviewMindwhiz is seeking a detail-oriented and motivated Junior Accountant to join our finance team. The ideal candidate will have 3&ndash;4 years of accounting experience and a strong understanding of accounting principles, financial reporting, and bookkeeping practices. Candidates enrolled in CA or ACCA programs are highly encouraged to apply.Key Responsibilities<ul><li>Record, verify, and maintain daily financial transactions.</li><li>Prepare and process journal entries, invoices, payments, and receipts.</li><li>Perform bank reconciliations and resolve discrepancies promptly.</li><li>Maintain general ledger accounts and ensure accurate bookkeeping.</li><li>Manage accounts payable and accounts receivable activities.</li><li>Assist in monthly, quarterly, and annual financial closing processes.</li><li>Prepare financial reports, schedules, and supporting documentation.</li><li>Assist in payroll-related accounting entries and reconciliations.</li><li>Support budgeting, forecasting, and financial analysis activities.</li><li>Ensure compliance with company policies, accounting standards, and regulatory requirements.</li><li>Assist with internal and external audits by providing required financial records and documentation.</li><li>Maintain organized accounting files and records for future references.</li><li>Coordinate with internal departments regarding financial and accounting matters.</li><li>Perform other accounting and finance-related duties as assigned.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in accounting, Finance, Commerce, or a related field.</li><li>3&ndash;4 years of relevant accounting experience.</li><li>Must be currently enrolled in CA or ACCA.</li><li>Strong knowledge of accounting principles, financial reporting, and bookkeeping practices.</li><li>Experience with bank reconciliations, ledger management, and financial record keeping.</li><li>Proficiency in Microsoft Excel and accounting software.</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Excellent attention to detail and accuracy.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Strong verbal and written communication skills.</li></ul>Preferred Qualifications<ul><li>Knowledge of Pakistani taxation and statutory compliance requirements.</li><li>Experience working with ERP or accounting management systems.</li><li>Familiarity with payroll processing and financial reporting.</li><li>Ability to work effectively in a fast-paced environment.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Professional growth and career development opportunities.</li><li>Exposure to diverse accounting and financial operations.</li><li>Collaborative and supportive work environment.</li><li>Opportunity to work with a dynamic and growing organization.</li></ul>Pay: Up to Rs100,000.00 per monthApplication Question(s):<ul><li>Are you currently enrolled in CA or ACCA?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Junior Accountant: 3 years (Required)</li></ul>Work Location: In person

Junior Accountant

Explore 53+ Accountant travel agency ota platform in Lahore this August. Find roles across top companies and apply now to boost your career.