accountant

accounts officer

senior accountant

assistant accountant

accounts intern

accountant travel agency ota platform

Spell Engineering

We are looking for a skilled and detail-oriented Accountant to join our growing Online Travel Agency (OTA) platform.Responsibilities:<ul><li>Manage daily accounting and bookkeeping.</li><li>Reconcile sales, bank accounts, payment gateways, and supplier payments.</li><li>Handle invoices, accounts payable, and accounts receivable.</li><li>Process customer refunds and monitor commissions, fees, and expenses.</li><li>Prepare monthly financial reports and maintain accurate records.</li><li>Ensure tax compliance and support audits.</li><li>Work closely with management on financial planning and reporting.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field.</li><li>Minimum 3 years of accounting experience.</li><li>Travel agency/OTA experience is highly preferred.</li><li>Proficient in QuickBooks, Xero, Zoho Books, or similar accounting software.</li><li>Strong knowledge of Microsoft Excel.</li><li>Excellent attention to detail and organizational skills.</li></ul>Salary: Market Competitive (Based on Experience)Work Location: In person

Accountant – Travel Agency / OTA Platform

Booknrent

About the RoleWe're looking for a Customer Support Coordinator to join our team and manage the guest experience across Online Travel Agency (OTA) platforms such as Airbnb and Vrbo. This is a customer-facing role focused on guest communication, and complaint resolution &mdash; ideal for someone who thrives in a fast-paced, hospitality-driven environment.Key Responsibilities<ul><li>Handle guest inquiries and requests through calls, chats, and emails, with a primary focus on OTA platforms (Airbnb, Vrbo, and similar).</li><li>Manage reservations, bookings, and guest requests from inquiry to check-out.</li><li>Resolve guest complaints professionally, efficiently, and with a solutions-first mindset.</li><li>Maintain accurate records using CRM and data entry tools.</li><li>Negotiate rates and upsell services/add-ons where appropriate.</li><li>Build and maintain strong guest relationships to encourage repeat bookings and positive reviews.</li><li>Ensure a consistently high level of guest satisfaction across all touchpoints.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer service, hospitality, or a related field.</li><li>Excellent English communication skills (spoken &amp; written) &mdash; non-negotiable.</li><li>Strong problem-solving abilities and a calm, professional approach under pressure.</li><li>Good interpersonal and negotiation skills.</li><li>Good computer proficiency.</li><li>Familiarity with CRM software and data entry tools is a plus.</li><li>Prior exposure to OTA platforms (Airbnb, Vrbo, Booking.com, etc.) is a strong advantage.</li><li>Ability to maintain accurate guest records and a well-organized knowledge base.</li></ul>Benefits<ul><li>Competitive salary</li><li>One-time meal provided</li><li>Paid leaves</li><li>Growth &amp; career development opportunities</li><li>Professional and supportive work environment</li></ul>Pay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Support Coordinator

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

UPFront Communications

Required Fresh or Experienced Accountant for Outdoor Adverting Agency.Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Accountant

Taraki

<div>
 
 Our client
 
 Hightech Solutions
 
 is hiring a Warehouse Accountant in Lahore.
 
 
 HighTech Solution is #Hiring | Warehouse Accountant
 
 
 We're looking for an experienced Warehouse Accountant to join our team!
 
 
 Key Responsibilities:
 
 &bull; Monitor and record all warehouse transactions (receipts, issues, and transfers)
 
 &bull; Maintain accurate inventory records and ensure proper documentation
 
 &bull; Reconcile physical stock with system records regularly
 
 &bull; Prepare inventory reports and assist in monthly closing
 
 &bull; Coordinate with warehouse and production teams to ensure stock accuracy
 
 &bull; Assist in inventory counting and stock audits
 
 
 Qualifications:
 
 &bull; Bachelor&rsquo;s degree in Accounting, Commerce (Accounting major), or a related field
 
 &bull; 2-3 year of experience in warehouse or inventory accounting
 
 &bull; Previous experience in warehouses inventory management is preferred
 
 &bull; Proficiency in Excel and familiarity with accounting or ERP systems
 
 &bull; Strong attention to detail and analytical mindset
 
 
 
 📍 job Type | Full-time | On-site
 
 Location : DHA Phase 5 Lahore
 
 
 How to Apply:
 
 Interested candidates are invited to send their CV to hr@htsofficial.com
 
 with the subject line: Warehouse Accountant
 
 
</div>

Warehouse Accountant - Hightech Solutions

Delenzo Technologies

Job Vacancy: Assistant Accountant<ul><li>Position: Assistant Accountant</li><li>Salary: PKR 50,000/month</li><li>Experience: Must have experience in stock keeping/inventory management</li><li>Probation Period: 3 months</li><li>Office Timings: 10:00 AM &ndash; 6:00 PM</li><li>Working Days: Monday to Saturday</li><li>Office Location: Nisbat Road, Camera Market, Lahore</li></ul>Requirements:<ul><li>Experience in stock keeping and inventory records</li><li>Basic accounting knowledge</li><li>Proficient in MS Excel and accounting software</li><li>Good communication and organizational skills</li><li>Responsible, punctual, and detail-oriented</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Assistant Accountant

Ibraya Group

Female Umrah Customer Relations ExecutiveLocation: Lahore, Pakistan Job Type: Full-Time Industry: Travel &amp; TourismJob SummaryWe are looking for a professional and customer-focused Female Umrah Customer Relations Executive to join our growing travel agency in Lahore. The ideal candidate should have experience dealing with Umrah customers, excellent communication skills, and the ability to guide clients through the complete Umrah booking process with professionalism and care.Key Responsibilities<ul><li>Handle customer inquiries regarding Umrah packages via phone, WhatsApp, and in person.</li><li>Guide customers through the Umrah booking and documentation process.</li><li>Provide accurate information about packages, visas, flights, hotels, and travel requirements.</li><li>Follow up with prospective customers and convert inquiries into bookings.</li><li>Maintain customer records and update the CRM system.</li><li>Coordinate with the operations team to ensure smooth travel arrangements.</li><li>Deliver excellent customer service before, during, and after the customer's journey.</li></ul>Requirements<ul><li>Female candidates only.</li><li>Minimum 1&ndash;2 years of experience in Umrah or travel agency customer dealing.</li><li>Excellent communication and interpersonal skills.</li><li>Strong knowledge of Umrah packages and visa procedures.</li><li>Proficiency in Microsoft Office and WhatsApp Business.</li><li>Ability to work in a fast-paced environment and manage multiple customer inquiries.</li><li>Fluent in Urdu; English communication skills will be an advantage.</li></ul>Preferred Skills<ul><li>Sales and customer relationship management.</li><li>Strong negotiation and follow-up skills.</li><li>Professional appearance and positive attitude.</li><li>Ability to work independently and as part of a team.</li></ul>What We Offer<ul><li>Competitive salary (based on experience).</li><li>Performance-based incentives.</li><li>Professional and supportive work environment.</li><li>Career growth opportunities in the travel and tourism industry.</li></ul>Work Location: LahoreHow to Apply: Interested candidates are encouraged to apply through Indeed or send their updated CV with the subject &quot;Female Umrah Customer Relations Executive&quot;.Work Location: In person

Female Umrah Customer Relations Executive

Explore 94+ Accountant travel agency ota platform in Lahore this August. Find roles across top companies and apply now to boost your career.