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accounts executive receivable i real estate i al futtaim technologies

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175823
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Accounts Executive - Receivable is responsible for managing and optimizing the collections process to ensure robust cash flow, minimizing overdue payments and fostering strong customer relationships. Emphasizing efficiency in receivables management, the role plays a pivotal part in achieving financial targets by reducing Days Sales Outstanding (DSO) and resolving disputes promptly. Operating in a dynamic and customer-centric environment, this position demands adept communication, negotiation, and analytical skills to reduce financial risks, enhance cash flow, and support overall business objectives.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Collections Management
 
 
 <ul>
 <li>
 Proactively manage the end-to-end collections process, ensuring timely recovery of outstanding payments from customers.
 </li>
 <li>
 Monitor accounts receivable ageing and prioritize actions for accounts exceeding 30, 60, and 90+ days overdue.
 </li>
 <li>
 Implement structured follow-up processes through calls, emails, and meetings to address overdue accounts.
 </li>
 <li>
 Collaborate with the sales and project teams to resolve customer disputes and discrepancies impacting collections.
 </li>
 <li>
 Improve cash flow and reduce Days Sales Outstanding (DSO), especially focusing on achieving 90+ days overdue reductions to zero.
 
 
 </li>
 </ul>
 Customer Relationship Management
 
 
 <ul>
 <li>
 Build and maintain professional relationships with customers to ensure open communication regarding payment terms and timelines.
 </li>
 <li>
 Conduct regular account reviews with customers to address payment delays and negotiate repayment plans when necessary.
 </li>
 <li>
 Provide outstanding customer service by promptly addressing and resolving collection-related inquiries.
 </li>
 <li>
 Ensure adherence to strategic goals in customer relationship management protocols.
 
 
 </li>
 </ul>
 Reporting and Analysis
 
 
 <ul>
 <li>
 Prepare and present detailed collection reports to senior management, including ageing analysis, DSO metrics, and recovery performance.
 </li>
 <li>
 Analyze collection trends and provide actionable insights to improve collection efficiency and reduce overdue accounts.
 </li>
 <li>
 Maintain accurate records of customer interactions and payment commitments in the company's ERP system.
 </li>
 <li>
 Report number of successful tenders and efficiency in cost management.
 
 
 </li>
 </ul>
 Policy Compliance and Improvement
 
 
 <ul>
 <li>
 Ensure adherence to credit policies, payment terms, and collection guidelines in all customer dealings.
 </li>
 <li>
 Identify gaps in the collection process and recommend enhancements to improve efficiency and compliance.
 </li>
 <li>
 Assist in revising credit policies based on business requirements and customer behavior.
 </li>
 <li>
 Prepare audit reports and comply with audit standards.
 
 
 </li>
 </ul>
 Cash Flow Optimization
 
 
 <ul>
 <li>
 Work closely with the finance team to forecast cash inflows based on expected collections.
 </li>
 <li>
 Identify high-risk accounts and escalate unresolved issues to senior management with proposed solutions.
 </li>
 <li>
 Support initiatives to streamline the invoicing process and reduce payment delays caused by administrative errors.
 </li>
 <li>
 Meet cash flow targets through optimized collection processes.
 
 
 </li>
 </ul>
 Audit and Compliance Support
 
 
 <ul>
 <li>
 Provide necessary documentation and reports during internal and external audits related to collections.
 </li>
 <li>
 Ensure all collection processes comply with financial audit standards and company policies.
 </li>
 <li>
 Implement audit recommendations to enhance collection processes.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proficiency in ERP systems such as SAP or Oracle, and strong Microsoft Office skills, particularly in Excel.
 </li>
 <li>
 Excellent communication and interpersonal skills for professional customer management.
 </li>
 <li>
 Strong negotiation and problem-solving capabilities.
 </li>
 <li>
 Attention to detail and a proactive approach to managing tasks and responsibilities.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Finance, Accounting, Business Administration, or related field.
 </li>
 <li>
 Minimum of 1-3 years of experience in accounts receivable or collections management, preferably within the technology or service-driven industry.
 </li>
 <li>
 Proficiency in ERP systems like SAP or Oracle and advanced skills in Microsoft Office, especially Excel for financial reporting and analysis.
 </li>
 <li>
 Strong understanding of financial principles relevant to receivables and credit management.
 </li>
 <li>
 Excellent communication and interpersonal skills to manage customer interactions effectively.
 </li>
 <li>
 Competent in negotiation and problem-solving, with a detail-oriented, proactive approach to responsibilities.
 </li>
 <li>
 Ability to work under pressure and meet deadlines consistently.
 </li>
 <li>
 Experience with reducing overdue payments and improving cash flow metrics.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Accounts Executive - Receivable I Real Estate I Al Futtaim Technologies

<div>Job Requisition ID: 175823
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul>
<li>The Accounts Executive - Receivable is responsible for managing and optimizing the collections process to ensure robust cash flow, minimizing overdue payments and fostering strong customer relationships. Emphasizing efficiency in receivables management, the role plays a pivotal part in achieving financial targets by reducing Days Sales Outstanding (DSO) and resolving disputes promptly. Operating in a dynamic and customer-centric environment, this position demands adept communication, negotiation, and analytical skills to reduce financial risks, enhance cash flow, and support overall business objectives.</li></ul> 
 
What You Will Do: 
<h4 class="jobSectionHeader">
Collections Management</h4> 

<ul>
<li>Proactively manage the end-to-end collections process, ensuring timely recovery of outstanding payments from customers.</li>
<li>Monitor accounts receivable ageing and prioritize actions for accounts exceeding 30, 60, and 90+ days overdue.</li>
<li>Implement structured follow-up processes through calls, emails, and meetings to address overdue accounts.</li>
<li>Collaborate with the sales and project teams to resolve customer disputes and discrepancies impacting collections.</li>
<li>Improve cash flow and reduce Days Sales Outstanding (DSO), especially focusing on achieving 90+ days overdue reductions to zero.</li></ul> 

<h4 class="jobSectionHeader">
Customer Relationship Management</h4> 

<ul>
<li>Build and maintain professional relationships with customers to ensure open communication regarding payment terms and timelines.</li>
<li>Conduct regular account reviews with customers to address payment delays and negotiate repayment plans when necessary.</li>
<li>Provide outstanding customer service by promptly addressing and resolving collection-related inquiries.</li>
<li>Ensure adherence to strategic goals in customer relationship management protocols.</li></ul> 

<h4 class="jobSectionHeader">
Reporting and Analysis</h4> 

<ul>
<li>Prepare and present detailed collection reports to senior management, including ageing analysis, DSO metrics, and recovery performance.</li>
<li>Analyze collection trends and provide actionable insights to improve collection efficiency and reduce overdue accounts.</li>
<li>Maintain accurate records of customer interactions and payment commitments in the company's ERP system.</li>
<li>Report number of successful tenders and efficiency in cost management.</li></ul> 

<h4 class="jobSectionHeader">
Policy Compliance and Improvement</h4> 

<ul>
<li>Ensure adherence to credit policies, payment terms, and collection guidelines in all customer dealings.</li>
<li>Identify gaps in the collection process and recommend enhancements to improve efficiency and compliance.</li>
<li>Assist in revising credit policies based on business requirements and customer behavior.</li>
<li>Prepare audit reports and comply with audit standards.</li></ul> 

<h4 class="jobSectionHeader">
Cash Flow Optimization</h4> 

<ul>
<li>Work closely with the finance team to forecast cash inflows based on expected collections.</li>
<li>Identify high-risk accounts and escalate unresolved issues to senior management with proposed solutions.</li>
<li>Support initiatives to streamline the invoicing process and reduce payment delays caused by administrative errors.</li>
<li>Meet cash flow targets through optimized collection processes.</li></ul> 

<h4 class="jobSectionHeader">
Audit and Compliance Support</h4> 

<ul>
<li>Provide necessary documentation and reports during internal and external audits related to collections.</li>
<li>Ensure all collection processes comply with financial audit standards and company policies.</li>
<li>Implement audit recommendations to enhance collection processes.</li></ul> 
 
Required Skills To Be Successful: 
<ul>
<li>Proficiency in ERP systems such as SAP or Oracle, and strong Microsoft Office skills, particularly in Excel.</li>
<li>Excellent communication and interpersonal skills for professional customer management.</li>
<li>Strong negotiation and problem-solving capabilities.</li>
<li>Attention to detail and a proactive approach to managing tasks and responsibilities.</li></ul> 
 
What Qualifies You For The Role: 
<ul>
<li>Bachelor's degree in Finance, Accounting, Business Administration, or related field.</li>
<li>Minimum of 1-3 years of experience in accounts receivable or collections management, preferably within the technology or service-driven industry.</li>
<li>Proficiency in ERP systems like SAP or Oracle and advanced skills in Microsoft Office, especially Excel for financial reporting and analysis.</li>
<li>Strong understanding of financial principles relevant to receivables and credit management.</li>
<li>Excellent communication and interpersonal skills to manage customer interactions effectively.</li>
<li>Competent in negotiation and problem-solving, with a detail-oriented, proactive approach to responsibilities.</li>
<li>Ability to work under pressure and meet deadlines consistently.</li>
<li>Experience with reducing overdue payments and improving cash flow metrics.</li></ul> 
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

<div>
 
 Job Requisition ID:
 
 176202
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 The Senior Customer Service Representative is responsible for managing client relationships, identifying customer requirements, and providing appropriate solutions in coordination with the Sales Team. This role serves as the main contact for clients, facilitating communication, resolving issues efficiently, and ensuring consistent service delivery.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned clients, ensuring all queries and requests are tracked and handled efficiently and within the agreed SLA.
 </li>
 <li>
 Build and maintain strong, long-term relationships with clients to foster loyalty and improve retention by scheduling quarterly account management meetings between the Key Account Manager and our customers.
 </li>
 <li>
 Work with Key Account Managers and customers to ensure all necessary documents are provided for efficient processing of New / Ex-fleet / Pre-lease orders.
 </li>
 <li>
 Coordinate with internal teams i.e. Contract Origination, Vehicle Logistics and Key Account Managers to ensure timely Vehicle Delivery
 </li>
 <li>
 Ensure Proactive tracking of Vehicles going through the Maintenance and Registration renewal processes with proactive communication on the ETAs to customers
 </li>
 <li>
 Be the first point of escalation for complaints from designated corporate clients, addressing their inquiries proactively to prevent further escalation.
 </li>
 <li>
 Record and monitor agreement renewal details, coordinating with Key Account Managers and customers to provide renewal updates and available options at least 15 days before the agreement expiration date.
 </li>
 <li>
 Schedule Vehicle Offhires directly in the system based on Customer confirmation to enable timely vehicle collection and agreement closure
 </li>
 <li>
 Upon Vehicle offhire, close the agreement in the system with accurate vehicle and offhire details and any pending Traffic fine, toll or damage chargeback to enable correct final invoicing.
 </li>
 <li>
 Communicate client feedback and insights to management for process enhancement.
 </li>
 <li>
 Support the resolution of client issues, escalating complex cases as needed.
 </li>
 <li>
 Contribute to the development and implementation of customer experience initiatives.
 </li>
 <li>
 Stay updated on industry trends and best practices in relationship management.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Strong understanding of customer service processes and client engagement strategies.
 </li>
 <li>
 Excellent interpersonal, facilitation, and presentation skills.
 </li>
 <li>
 Ability to maintain organized tracking systems for client interactions.
 </li>
 <li>
 Effective in setting priorities and managing multiple client accounts.
 </li>
 <li>
 Proactive problem-solving and conflict resolution skills.
 
 
 </li>
 </ul>
 
 What Equips You For The Role
 
 
 
 <ul>
 <li>
 University Graduate.
 </li>
 <li>
 Minimum 1 year of experience in customer service, relationship management, or sales coordination.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Senior Customer Service Representative | Hertz | Rental & Leasing | Al Futtaim Financial Services

<div>Job Requisition ID: 176202
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role

The Senior Customer Service Representative is responsible for managing client relationships, identifying customer requirements, and providing appropriate solutions in coordination with the Sales Team. This role serves as the main contact for clients, facilitating communication, resolving issues efficiently, and ensuring consistent service delivery. 


What you will do 

<ul><li> Act as the primary point of contact for assigned clients, ensuring all queries and requests are tracked and handled efficiently and within the agreed SLA.</li><li>Build and maintain strong, long-term relationships with clients to foster loyalty and improve retention by scheduling quarterly account management meetings between the Key Account Manager and our customers.</li><li>Work with Key Account Managers and customers to ensure all necessary documents are provided for efficient processing of New / Ex-fleet / Pre-lease orders.</li><li>Coordinate with internal teams i.e. Contract Origination, Vehicle Logistics and Key Account Managers to ensure timely Vehicle Delivery</li></ul>
<ul><li>Ensure Proactive tracking of Vehicles going through the Maintenance and Registration renewal processes with proactive communication on the ETAs to customers</li><li>Be the first point of escalation for complaints from designated corporate clients, addressing their inquiries proactively to prevent further escalation.</li><li>Record and monitor agreement renewal details, coordinating with Key Account Managers and customers to provide renewal updates and available options at least 15 days before the agreement expiration date.</li><li>Schedule Vehicle Offhires directly in the system based on Customer confirmation to enable timely vehicle collection and agreement closure</li><li>Upon Vehicle offhire, close the agreement in the system with accurate vehicle and offhire details and any pending Traffic fine, toll or damage chargeback to enable correct final invoicing.</li><li>Communicate client feedback and insights to management for process enhancement.</li><li>Support the resolution of client issues, escalating complex cases as needed.</li><li>Contribute to the development and implementation of customer experience initiatives.</li><li>Stay updated on industry trends and best practices in relationship management.</li></ul> 


Required Skills to be successful<div> 
<ul><li>Strong understanding of customer service processes and client engagement strategies.</li><li>Excellent interpersonal, facilitation, and presentation skills.</li><li>Ability to maintain organized tracking systems for client interactions.</li><li>Effective in setting priorities and managing multiple client accounts.</li><li>Proactive problem-solving and conflict resolution skills.</li></ul></div> 


What equips you for the role<div> 
<ul><li>University Graduate.</li></ul></div>
<ul><li>Minimum 1 year of experience in customer service, relationship management, or sales coordination.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Senior Customer Service Representative

<div>Job Requisition ID: 175863

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 
Overview Of The Role: 
<ul>
<li>The Digital Delivery Lead is responsible for the end-to-end delivery of digital initiatives in alignment with the digital transformation roadmap. The role demands expertise in digital product delivery, agile frameworks, and complex integrations to ensure programs are delivered on time, within budget, and meet expected business outcomes. The role encompasses managing Capex/OPEX, vendor budgets, and safeguarding business continuity. Success factors include achieving delivery velocity, stakeholder satisfaction index, and maintaining a low post-release defect rate.</li></ul> 

What You Will Do: 

Digital Transformation Execution 

<ul>
<li>Lead the delivery of digitalisation initiatives across onboarding, CRM, data, collections, and omni-channel experience.</li>
<li>Implement agile delivery models and manage cross-functional teams to facilitate agile ceremonies and coaching.</li>
<li>Collaborate with Solution Architects to ensure alignment with the target architecture and reduce system duplication.</li>
<li>Ensure business-as-usual (BAU) continuity during transformation projects.</li>
<li>Manage relationships with vendors and partners, ensuring adherence to service level agreements.</li>
<li>Govern and report project progress through dashboards, maintaining deviation within 5% from the plan.</li>
<li>Develop and mentor delivery teams, enhancing agile maturity and achieving skill certifications.</li></ul> 
 
Required Skills To Be Successful: 
<ul>
<li>End-to-end agile delivery management.</li>
<li>Cloud (Azure), integration (APIM/microservices), data, and AI enablement.</li>
<li>Strong stakeholder communication and vendor governance.</li>
<li>Ability to translate business strategies into executable plans.</li>
<li>Experience in Core banking, fintech platforms, Full CRM suites and customer experience platforms</li></ul> 
 
What Equips You For The Role: 
<ul>
<li>Bachelor's degree in Computer Science, Engineering, or Information Systems.</li>
<li>Certified Agile/Scrum Master or PMP-Agile; SAFe certification preferred.</li>
<li>10+ years in digital transformation and delivery, with at least 5 years in financial services.</li>
<li>Experience in managing hybrid delivery teams and large multi-system digital programs.</li>
<li>Expertise in Azure DevOps/JIRA, CI/CD, and release management.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Digital Delivery Lead

<div>Job Requisition ID: 176380
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul>
<li>The Customer Service Representative (CSR) plays a vital role in delivering exceptional service at the front office, ensuring seamless rental transactions from pickup to return. As the company's face, the CSR is responsible for greeting customers professionally, processing rental transactions, handling inquiries, complaints, and service requests efficiently. The role is critical in promoting additional products and services to drive sales and maximize revenue, contributing to the overall business performance through proactive selling and excellent service. Collaboration with operations and fleet teams ensures vehicle availability and service, while supporting loyalty program enrollment enhances the brand's reach. Adherence to company policies, maintaining accurate records, and ensuring smooth process flow between operations and rental are crucial for achieving desired service and quality levels.</li></ul> 
 
What You Will Do: 

<ul>
<li>Greet customers professionally and create a welcoming front-office environment.</li>
<li>Process rental transactions accurately, including check-ins, check-outs, and returns.</li>
<li>Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.</li>
<li>Handle customer inquiries, complaints, and service requests efficiently and professionally.</li>
<li>Verify customer credentials and ensure compliance with rental policies and procedures.</li>
<li>Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.</li>
<li>Maintain accurate records in the rental management system.</li>
<li>Ensure timely and accurate invoicing for all rental transactions and additional charges.</li>
<li>Collaborate with operations and fleet teams to ensure vehicle availability and timely service.</li>
<li>Resolve issues quickly to ensure a high level of customer satisfaction.</li>
<li>Support loyalty program enrollment and promote brand offers and campaigns.</li>
<li>Maintain a clean and organized front-office workspace.</li>
<li>Monitor and follow up on reservations, no-shows, and late returns.</li></ul> 
 
Required Skills To Be Successful: 
<ul>
<li>Strong customer relations and team building skills.</li>
<li>Strong commercial acumen.</li>
<li>Effective in setting priorities and scheduling activities.</li>
<li>Excellent communication, problem solving, and analytical skills.</li></ul> 
 
What Equips You For The Role: 
<ul>
<li>University graduate.</li>
<li>At least 2-year experience in the customer service industry.</li>
<li>General understanding of the car rental industry.</li>
<li>Fluent English. Arabic and other language skills will be an advantage.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Customer Service Representative

<div>Job Requisition ID: 176200
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role:

We are looking for a driven and technically strong Sales Consultant for Air Compressors &amp; Industrial Products to join our Industrial Products Division at FAMCO. This role is responsible for driving the sales of Ingersoll Rand air compressors and air treatment solutions across Dubai. The successful candidate will play a key role in achieving strategic growth objectives, expanding market share, and strengthening relationships across major industries, EPC contractors, and Oil &amp; Gas companies within the UAE. 


What you will do:
<ul>
<li>Achieve unit sales budget and gross margin targets for air compressors and accessories</li>
<li>Generate new business by visiting and developing potential customers across assigned territory</li>
<li>Prepare techno-commercial quotations, conduct regular follow-ups, and close profitable deals</li>
<li>Manage key accounts within the territory and drive customer retention and repeat orders</li>
<li>Coordinate closely with the National Sales Manager to support business development initiatives</li>
<li>Ensure timely payment collections and maintain compliance with FAMCO policies</li>
<li>Monitor and report competitor activities and market trends within the air compressor industry</li>
<li>Stay updated on industry regulations, EPC standards, and Oil &amp; Gas sector requirements</li>
<li>Promote product marketing initiatives to increase market penetration and share</li></ul> 


Required skills to be successful:
<ul>
<li>Strong knowledge of rotary screw air compressors and compressed air systems</li>
<li>Proven ability to prepare techno-commercial proposals and negotiate at executive level</li>
<li>Strong understanding of EPC contractors and Oil &amp; Gas sector regulations</li>
<li>Excellent communication skills across different organizational hierarchies</li>
<li>Strong key account management and customer relationship skills</li>
<li>Ability to generate enquiries and convert them into profitable orders</li>
<li>High level of commercial awareness and market intelligence</li></ul> 


About the team:

You will be part of the Industrial Products Division at FAMCO, working closely with the National Sales Manager and cross-functional teams including Finance, Aftermarket, and Operations. The division represents globally recognized brands such as Ingersoll Rand, serving major industrial clients across the UAE including EPC contractors and Oil &amp; Gas companies. 


What equips you for the role:
<ul>
<li>Engineering Degree or Diploma in Mechanical / Electrical or equivalent</li>
<li>Minimum 5 years of experience in rotary screw air compressor sales</li>
<li>Strong understanding of compressed air systems and industrial applications</li>
<li>Proven track record of achieving sales and gross margin targets</li>
<li>Experience handling key accounts within industrial or Oil &amp; Gas sectors</li>
<li>Valid UAE Driving License</li>
<li>Customer-focused mindset with strong negotiation capability</li>
<li>Ability to work independently while being a collaborative team player</li>
<li>Calm, confident personality with the ability to engage stakeholders at multiple levels</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Sales Executive - Air Compressors & Industrial Products

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