customer service specialist Jobs in Cairo Egypt

customer service specialist

accounts receivable specialist Jobs in Cairo Egypt

accounts receivable specialist

ar accountant

purchasing specialist Jobs in Cairo Egypt

purchasing specialist

accountant

accounts payable specialist

The HEINEKEN Company

Job Purpose
 
Supports the day-to-day management of all payment cycle activities in a timely and efficient manner.
 Duties and Responsibilities
 Operational and Process Responsibilities - Purchase to Pay
 1. Performs a three way match to ensure that the data is matching between the purchase order, invoice and receipt.
 2. Aligns with the procurement department on goods versus invoices received.
 3. Follows up on all vendors’ open items and performs manual clearing of vendors’ payments.
 4. Resolves any invoice discrepancies and follows up with buyers.
 5. Performs clearance and adjustment entries.
 6. Prepares the monthly payroll entries and adjusts payroll reports on SAP System.
 7. Follows up on all tasks utilizing RunBook system or any other designated system to ensure that deadlines are met with no delay.
 8. Prepares and processes the related accounts’ payable entries.
 9. Conducts self-assessments on all controls of Account Payable.
 10. Completes the receiving, processing, tracking, and recording of local and foreign vendors’ invoices and third party transactions in an accurate, efficient, and timely manner.
 11. Assists in monthly end closing procedures.
 12. Follows up on monthly intercompany reconciliations and handles the reconciliation between books and vendor statements.
 13. Issues non-trading invoices for intercompany transactions and monitors outstanding payments.
 14. Prepares the internal and external audit requirements reports.
 15. Participates in the periodic inventory counts.
 16. Assists in streamlining and continuously improving the accounts’ payable process.
 Disclaimer: Other duties assigned as needed.

Senior Accountant - PtP & FA

AtkinsRéalis

<div>
 
 Overview
 
 
 
 AtkinsR&eacute;alis Group is a provider of multi-disciplinary engineering technical services, committed to excellence which combines innovation, imagination and best practice. The Group provides a wide range of services including project management, adesign &amp; engineering and strategic advisory consultancy services, and our Egypt office serves as a technical services hub delivering services to other group entities across the globe.
 
 
 A position has arisen to assist Finance Manager for Egypt in delivering a high quality and effective accounting and finance compliance function. In this role, the successful candidate will build strong working relationships with the business finance teams as well as the project community (i.e. Project Managers and Project Directors).
 
 
 Your role
 
 
 <ul>
 <li>
 Assist finance and admin leads in Egypt and MEA region in day to day management of finance related activities including, but not limited to, audits, journal entries, payroll, tax filings, bank correspondence, staff advances, petty cash management etc.
 </li>
 <li>
 Ensure supplier invoices are received and recorded accurately and on time.
 </li>
 <li>
 Attend to supplier invoices and payments related queries promptly and professionally, escalating any issues appropriately.
 </li>
 <li>
 Reconcile supplier statements, research and correct discrepancies.
 </li>
 <li>
 Respond to supplier and employee questions regarding invoices, purchase orders, requisitions, or payments in a timely manner.
 </li>
 <li>
 Assist with balance sheet reconciliations, monthly profit and loss accounts etc.
 </li>
 <li>
 Other ad hoc duties as assigned.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 5-8 years of experience in finance, preferably in Accounts Payable department
 </li>
 <li>
 BSc or equivalent recognised degree in Finance or Accounting
 </li>
 <li>
 High degree of accuracy and attention to detail
 </li>
 <li>
 Sound understanding of basic bookkeeping and accounting principles
 </li>
 <li>
 Adequate experience with spreadsheets and MS Office tools
 </li>
 <li>
 Knowledge of Oracle is a plus
 </li>
 <li>
 Proficiency in English and Arabic
 </li>
 <li>
 Strong interpersonal skills - Able to develop productive internal working relationships with colleagues.
 </li>
 <li>
 Initiative - Make suggestions on best practice and improving current processes.
 </li>
 <li>
 Problem Solving - Can think of creative solutions to problems.
 </li>
 <li>
 Analytical - Able to analyse large volumes of date.
 </li>
 <li>
 Teamwork - Willingly cooperate with others towards the same goals and objectives.
 </li>
 <li>
 Time Management - Able to prioritise and achieve objectives within strict deadlines.
 </li>
 <li>
 Cultural Awareness - Able to work within a diverse team and to engage all colleagues.
 </li>
 <li>
 A competitive salary, including accommodation and transportation allowance
 </li>
 <li>
 22 calendar days annual leave (based on 5 day working week)
 </li>
 <li>
 Medical and life insurance cover
 </li>
 <li>
 Discretionary bonus scheme
 </li>
 <li>
 Employee Well-Being Programme &ndash; 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants.
 
 
 </li>
 </ul>
 Reward &amp; benefits
 
 
 Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
 
 
 
 This Includes
 
 
 
 <ul>
 <li>
 Comprehensive life insurance coverage
 </li>
 <li>
 Medical insurance for you and your dependents
 </li>
 <li>
 Annual leave balance in accordance with local labour law
 </li>
 <li>
 Flexible and hybrid work solutions
 </li>
 <li>
 Opportunity for local and global internal transfers
 </li>
 <li>
 Company gratuity scheme
 </li>
 <li>
 Discretionary bonus program
 </li>
 <li>
 Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition
 
 
 </li>
 </ul>
 Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.
 
 
 
 About AtkinsR&eacute;alis
 
 
 
 We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
 
 
 Find out more.
</div>

Financial Accountant

PepsiCo

<div>
 
 Overview
 
 
 
 
 We Are PepsiCo
 
 
 
 PepsiCo is a leading name in North Africa&rsquo;s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region.
 
 
 
 Guiding Vision and Regional Impact
 
 
 
 PepsiCo&rsquo;s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers.
 
 
 
 Empowering Our People and Communities
 
 
 
 Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all.
 
 
 
 Diversity and Inclusion Commitment
 
 
 
 PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedication to inclusion strengthens our workforce and helps drive our business forward, enriching both PepsiCo and the communities in North Africa.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Preparing EMEA Procurement Cash Flow productivity reporting &ndash; data collection from the contracts management system and from whole legacy Europe Procurement community (ca 500 associates) as well as the legacy AMESA point of contacts; review the accuracy of provided information, perform data analysis and identification of key variance drivers; managing calculation of Cash Flow; results reporting to EMEA Business Unit Controllers and to Corporate FP&amp;A team.
 </li>
 <li>
 Mark to Market reporting from Derivatives and Forex Embedded Derivatives in legacy Europe Procurement managed contracts &ndash; data collection from contracts management tool; data analysis for the existence of derivatives/ Forex embedded derivatives: collecting information for the correct Mark to Market calculations per contract (information related to contracts from Procurement Managers, Executed Hedges, Forex Forward rates from Corporate Treasury). Data reporting to Corporate Embedded Derivatives Centre of Excellence and to EMEA Sector Control.
 </li>
 <li>
 Extended Producer Responsibility reporting for Europe &ndash; data collection from Business Units; results verification and reporting to Corporate Government Affairs.
 </li>
 <li>
 Acting as a SPOC for Benelux Accounts Payable &ndash; resolving issues with blocked POs which can cause payment delays to our suppliers; analyzing weekly report received from Benelux AP team; connecting with employees and guide on actions required for resolving issues.
 </li>
 <li>
 Supporting ad-hoc projects and process improvements initiatives assigned by Europe Procurement Control and issue resolution for the mentioned scope.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor in Economics or Finance with main focus on Finance/Control &amp; Accounting or at least 3-4 years experience in Finance/Control &amp; Accounting, ideally in a global FMCG company
 </li>
 <li>
 Excellent English language skills (read, write, speak)
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Good accounting / internal controls knowledge
 </li>
 <li>
 Very good Excel knowledge
 </li>
 <li>
 Ability to work across various countries and cultures
 </li>
 </ul>
</div>

Control & Reporting Assistant Analyst

Talaat Moustafa Group

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Assist in issuing monthly/quarterly invoices for rent, service charges, and marketing fees for mall tenants.
 </li>
 <li>
 Monitor "Accounts Receivable" to ensure tenants pay on time and flag any overdue balances to the Property Manager.
 </li>
 <li>
 Track and reconcile tenant security deposits and letters of guarantee.
 </li>
 <li>
 Record daily collections and vendor payments into the SAP FI module.
 </li>
 <li>
 Maintain an organized digital archive of lease contracts and technical addendums.
 </li>
 <li>
 Monitor departmental expenses against the approved budget and report any significant variances.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in accounting, Finance or equivalent experience.
 </li>
 <li>
 An Accounting Department internship is preferred.
 </li>
 <li>
 Proficient use of Microsoft Office and its applications is a must.
 </li>
 <li>
 Strong communication skills.
 </li>
 </ul>
 
 
</div>

Accountant

Nawy

<div>
 The Accounts Receivable Specialist plays a crucial role in managing and maintaining the financial health of Nawy Real Estate by ensuring timely and accurate billing and collections. This role involves processing customer invoices, tracking payments, and managing the company's accounts receivable to optimize cash flow. The Accounts Receivable Specialist will collaborate with various departments to resolve discrepancies and support financial reporting.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Generate and send invoices to customers in a timely manner
 </li>
 <li>
 Record and post incoming payments accurately into the accounting system
 </li>
 <li>
 Monitor accounts receivable aging reports to identify overdue accounts and follow up with customers as necessary
 </li>
 <li>
 Assist in resolving customer billing inquiries and disputes with professionalism and efficiency
 </li>
 <li>
 Maintain organized records of invoices, payments, and account activity
 </li>
 <li>
 Support month-end closing activities by reconciling accounts receivable balances
 </li>
 <li>
 Prepare regular reports on collections and account status for management review
 </li>
 <li>
 Adhere to internal controls and accounting policies to ensure compliance
 </li>
 <li>
 Contribute to process improvements to enhance the efficiency of accounts receivable operations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 The ideal candidate will possess:
 
 
 <ul>
 <li>
 A bachelor's degree in finance, accounting, or a related field (preferred but not required)
 </li>
 <li>
 1-3 years of experience in accounts receivable or a related finance role
 </li>
 <li>
 Strong attention to detail and accuracy in data entry and financial transactions
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment
 </li>
 <li>
 Proficiency in Microsoft Office, especially Excel, and experience with accounting software
 </li>
 <li>
 Strong organizational skills to manage multiple tasks and prioritize effectively
 </li>
 </ul>
</div>

Accounts Receivable Specialist

Raya CX

<div>
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Ensure an accurate and timely month end close by providing leadership and support to the accounting close process.
 </li>
 <li>
 Establish and enforce proper accounting policies and principles.
 </li>
 <li>
 Assist in development and implementation of new procedures to enhance the workflow of the department.
 </li>
 <li>
 Responds to inquiries from other departments regarding financial results, special reporting requests and the like.
 </li>
 <li>
 Managing annual/quarterly external audit. Coordinate with other auditors as needed.
 </li>
 <li>
 Manage Internal audit requirements for the accounting area.
 </li>
 <li>
 Special projects and other duties as assigned by Finance director and CEO.
 </li>
 <li>
 Manage taxation and tax inspection requirements with the tax consultant.
 </li>
 <li>
 Ensure an accurate and timely month end per project reports through supervising the task and facilitate the flow of the report preparation.
 </li>
 <li>
 Oversee all payment transactions such as ACH, wires, paper checks.
 </li>
 <li>
 Oversee data entry, validation, and processing of various types of invoices like general overhead, subcontractor, and employee travel reimbursements.
 </li>
 <li>
 Keep track of the status of all transactions taking place within the company and external vendors and contractors.
 </li>
 <li>
 Be active on the customer service side, communicating promptly and accurately with all stakeholders.
 </li>
 <li>
 Manage functions like maintaining the general ledger, accounts payable and project accounting.
 
 
 
 </li>
 </ul>
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Interpersonal Skills: Forward Thinking - Business Acumen - Internal &amp; External Networking - Team Empowerment &amp; Development - Customer Centricity.
 </li>
 <li>
 Technical Skills: Must have substantial ERP AP system experience. - Advance MS office and power BI.
 </li>
 <li>
 7+ years of accounting experience
 </li>
 <li>
 Bachelors degree - IFRS/Egyptian standards knowledge
 </li>
 <li>
 Excellent English
 
 </li>
 </ul>
</div>

Accounting Manager

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
 <ul>
 <li>
 Rapid growth of online retail channels
 </li>
 <li>
 Increasing competition for digital shelf visibility
 </li>
 <li>
 Strong price sensitivity and promotional intensity
 </li>
 <li>
 Growing importance of digital marketing and data analytics
 </li>
 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive revenue growth across all assigned eCommerce accounts in Egypt.
 </li>
 <li>
 Support the development and execution of digital sales strategy in line with AOP.
 </li>
 <li>
 Manage account-level P&amp;L, forecasting, and profitability.
 </li>
 <li>
 Monitor performance versus targets and implement corrective actions where needed.
 </li>
 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
 <li>
 Manage end-to-end relationship with assigned online retail partners.
 </li>
 <li>
 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
 </li>
 <li>
 Ensure timely execution of trade plans and digital campaigns.
 </li>
 <li>
 Optimize assortment, availability, and digital shelf positioning.
 </li>
 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
 <ul>
 <li>
 Lead SEO initiatives to enhance product discoverability and conversion.
 </li>
 <li>
 Support digital marketing campaigns to drive traffic and sales.
 </li>
 <li>
 Monitor campaign performance and optimize ROI.
 </li>
 <li>
 Collaborate on CRM, social media, and online brand activation initiatives.
 </li>
 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
 <ul>
 <li>
 Ensure optimized product content, images, and descriptions.
 </li>
 <li>
 Act as primary owner of eCommerce-related complaints across all digital channels.
 </li>
 <li>
 Investigate customer dissatisfaction cases and implement corrective actions.
 </li>
 <li>
 Ensure high standards of customer satisfaction and timely issue resolution.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales trends, promotional effectiveness, and customer behavior.
 </li>
 <li>
 Build and maintain dashboards for daily operations and performance tracking.
 </li>
 <li>
 Provide actionable insights and performance reports to management.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
 </li>
 <li>
 Support development of omni-channel and digital growth initiatives.
 </li>
 <li>
 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

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