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administration and support services manager

Talaat Moustafa Group Saudi

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 Support Services Manager is responsible for overseeing the operation, maintenance, and improvement of the organization's physical facilities. This role ensures that buildings and infrastructure are properly maintained, safe, and compliant with regulations. The manager will lead a team of maintenance professionals, coordinate facilities-related services, manage vendors, and implement cost-effective strategies for facilities management, aiming to optimize performance, safety, and functionality
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Lead and supervise a team of maintenance and facilities staff, ensuring high standards of performance, safety, and efficiency.
 </li>
 <li>
 Create work schedules, allocate resources, and ensure adequate staffing for daily operations and emergency response.
 </li>
 <li>
 Oversee the day-to-day maintenance operations of all facilities, including HVAC, plumbing, electrical systems, lighting, cleaning, and other infrastructure needs.
 </li>
 <li>
 Troubleshoot and resolve facility-related issues such as equipment failures, repairs, and urgent maintenance needs in a timely and cost-effective manner.
 </li>
 <li>
 Ensure all building systems (e.g., electrical, plumbing, HVAC) are functioning according to standards and regulations.
 </li>
 <li>
 Manage external vendors and contractors for specialized services (e.g., janitorial services, security, landscaping, etc.), ensuring contracts are executed efficiently and within budget.
 </li>
 <li>
 Monitor vendor performance and ensure compliance with service level agreements (SLAs), quality standards, and safety regulations.
 </li>
 <li>
 Ensure compliance with all relevant health, safety, and environmental regulations (e.g., OSHA, fire safety codes, building codes) within the facilities.
 </li>
 <li>
 Conduct safety inspections, risk assessments, and safety drills to ensure a safe working environment.
 </li>
 <li>
 Develop and manage the facilities and maintenance budget, ensuring cost-effective use of resources.
 </li>
 <li>
 Maintain accurate records of maintenance activities, repair logs, inspections, and compliance reports.
 </li>
 <li>
 Coordinate with other departments to ensure facilities meet operational needs, including IT, operations, and human resources.
 </li>
 <li>
 Communicate facility-related policies and procedures clearly to employees and external contractors.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Facilities Management, Business Administration, Engineering, or a related field. A relevant certification (e.g., Facilities Management Professional - FMP) is a plus.
 </li>
 <li>
 Minimum 10 years of experience in facilities management, maintenance, or a related field, with at least 2 years in a supervisory or management role.
 </li>
 <li>
 Proven experience in managing a team, vendor relationships, and maintenance operations.
 </li>
 <li>
 Familiarity with building systems (HVAC, electrical, plumbing, etc.) and maintenance best practices.
 </li>
 <li>
 Strong leadership and management skills with the ability to motivate and develop teams.
 </li>
 <li>
 Excellent organizational and project management skills, with a keen attention to detail.
 </li>
 <li>
 Knowledge of building systems, maintenance procedures, and safety regulations.
 </li>
 <li>
 Proficiency in facilities management software (e.g., CMMS systems), MS Office, and other relevant tools.
 </li>
 <li>
 Strong problem-solving and troubleshooting skills.
 </li>
 <li>
 Ability to manage budgets, negotiate contracts, and optimize resources.
 </li>
 <li>
 Facilities Management certification (e.g., FMP, CFM, or similar) preferred.
 </li>
 <li>
 OSHA certification or knowledge of health and safety regulations is a plus.
 </li>
 </ul>
</div>

Administration and Support Services Manager

PROVEN

Overview Job Title: Government Affairs ManagerJob Purpose: The Government Affairs Manager will be responsible for developing and maintaining strong relationships with government entities, regulatory bodies, and key stakeholders in Saudi Arabia. The role ensures compliance with local laws and regulations, supports the company's strategic objectives, and advocates for the company's interests in alignment with Saudi Vision 2030. Key Responsibilities <ul><li>Act as the primary point of contact with all regulatory bodies in KSA and other relevant jurisdictions, ensuring timely, accurate, and legally sound responses to inquiries and requirements.</li><li>Oversee all licensing, permit issuance, renewals, and related government processes for the organization, ensuring compliance with applicable laws and regulations.</li><li>Monitor and interpret government policies, regulations, and emerging regulatory bodies; ensure their integration within the Legal function and company operations.</li><li>Develop and maintain the Regulatory Affairs Policy to reflect current legal obligations, compliance standards, and operational practices.</li><li>Collaborate with Corporate Planning, Legal, and other business units to support licensing, regulatory filings, and approvals for existing and new services.</li><li>Represent the company in government meetings, committees, and industry associations while building and maintaining strong networks with ministries, authorities, and key stakeholders.</li><li>Support management in resolving regulatory issues, preparing reports and policy briefs, and advising leadership on regulatory changes and emerging trends.</li><li>Drive engagement with CITC and other regulators, ensuring effective coordination across teams to align regulatory, legal, and operational objectives.</li><li>Ensure compliance with Saudi labor, commercial, and regulatory requirements while supporting Saudization and CSR initiatives in line with national goals.</li><li>Maintain strong working knowledge of all key Saudi government platforms (e.g., Qiwa, GOSI, Muqeem, Mudad, Balady, etc.) and ensure their effective use in company operations.</li></ul> Qualifications & Requirements <ul><li>Bachelor's degree in Public Administration, Political Science, Law, Business Administration, or a related field (Master's preferred).</li><li>Minimum of 7-10 years of experience in government relations, regulatory affairs, or public affairs, preferably in Saudi Arabia.</li><li>Strong understanding of Saudi government structure, regulations, and Vision 2030 initiatives.</li><li>Experience in regulatory filings, compliance processes, and government licensing.</li><li>Excellent networking, communication, and negotiation skills.</li><li>Proven track record of managing regulatory issues and government relations.</li><li>Fluency in Arabic and English (spoken and written).</li></ul> Seniority level <ul><li>Executive</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Legal</li></ul> Industries <ul><li>Business Consulting and Services and Education</li></ul>

Government Affairs Manager (Education Industry)

Vivo

Job Description: Customer Service Operations Specialist Reports to: Customer Service ManagerLocation: Riyadh, Saudi ArabiaJob PurposeTo provide comprehensive operational and administrative support to the Customer Service Manager by coordinating department activities, managing strategic partner relationships (Jarir, Lulu, Nesto), ensuring compliance with service standards, and enhancing customer satisfaction through efficient maintenance coordination, reporting, and claims management.Key Responsibilities 1. Operations Supervision &amp; Administration - Support the department manager in organizing and supervising daily customer service activities.- Ensure smooth workflow and compliance with company policies and procedures.- Assign and monitor tasks among internal teams and authorized service centers.- Assist in developing and implementing departmental operational plans.2. Strategic Partner Management - Serve as the primary contact for strategic partners: Jarir, Lulu, and Nesto .- Manage all partner communications professionally and ensure timely responses.- Resolve operational issues and ensure adherence to Service Level Agreements (SLAs).- Maintain strong partner relationships through consistent follow-up and support.3. Maintenance &amp; Spare Parts Coordination - Coordinate spare parts dispatch to Jarir according to customer maintenance contracts.- Track maintenance operations for Jarir customers to ensure contractual compliance.- Accurately record and update maintenance data, including DOA (Dead on Arrival) cases.- Monitor device repair status and maintain system accuracy.4. Shipping &amp; Logistics Management - Process shipping waybills for customers outside Riyadh and Jeddah service coverage.- Coordinate with logistics providers to ensure timely dispatch and delivery.- Verify compliance with shipping protocols and shipment security.5. Reporting &amp; Performance Monitoring - Prepare and analyze periodic maintenance reports (including monthly Jarir reports).- Monitor key performance indicators (KPIs) for customer service services and partners.- Present findings and improvement recommendations to senior management.6. Invoicing &amp; Claims Processing - Submit maintenance invoices and claims for partners (Jarir, Lulu, Nesto).- Collaborate with the Finance Department to ensure accurate and timely claim approvals.Qualifications &amp; Requirements Education &amp; Experience - Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.- Minimum 3 years of experience in customer service, customer service, or operations, preferably in electronics/telecom.- Experience with strategic partner or account management.Skills &amp; Competencies - Excellent communication in Arabic and English .- Proficiency in MS Office and ERP/CRM systems.- Strong organizational and problem-solving abilities.- Ability to work under pressure and manage multiple priorities.- Knowledge of KSA market and retail partners (Jarir, Lulu, Nesto) is a plus.Personal Attributes - Detail-oriented and proactive.- Strong interpersonal and negotiation skills.- Customer-focused with a service mindset.نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٤٬٠٠٠٫٠٠&nbsp;لكل شهر

خدمة العملاء Customer Service

Confidential

<div>
 
 
 Job Purpose
 
 
 
 
 
 <ul>
 <li>
 Major automotive company is seeking an experienced
 
 HR Operations Manager
 
 to lead and streamline all aspects of HR services and compliance across our dealerships and central functions. This role is at the heart of our people operations, ensuring that employees and management receive accurate, timely, and compliant HR support.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage the
 
 end-to-end HR operations
 
 including employee records, contracts, payroll, leave, and benefits administration.
 </li>
 <li>
 Oversee compliance with
 
 Saudi Labor Law
 
 and manage government portals:
 
 GOSI, Qiwa, Muqeem, Mudad, visas, and Saudization requirements
 
 .
 </li>
 <li>
 Ensure accurate and timely payroll processing, reconciliations, and reporting.
 </li>
 <li>
 Lead the
 
 implementation and optimization of HRMS systems
 
 and drive process automation for efficiency.
 </li>
 <li>
 Manage HR data governance, reporting, and audits to ensure accuracy and integrity.
 </li>
 <li>
 Develop, update, and enforce
 
 HR policies and procedures
 
 in line with regulations and business needs.
 </li>
 <li>
 Serve as the key point of contact for managers and employees on HR operations-related matters.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in HR, Business Administration, or related field.
 </li>
 <li>
 
 8&ndash;10 years of experience
 
 in HR operations within Saudi Arabia (automotive/service/retail industry preferred).
 </li>
 <li>
 Deep knowledge of
 
 Saudi HR regulatory requirements
 
 and government portals.
 </li>
 <li>
 Strong background in
 
 payroll management, compliance, and HRMS systems
 
 .
 </li>
 <li>
 High attention to detail, problem-solving ability, and process mindset.
 </li>
 <li>
 Bilingual (Arabic &amp; English).
 </li>
 </ul>
 
 
</div>

HR Operations Manager

vivo | WEIWO ELECTRONIC AND TECHNOLOGY

Job Description: Customer Service Operations Specialist Reports to: Customer Service ManagerLocation: Riyadh, Saudi ArabiaJob PurposeTo provide comprehensive operational and administrative support to the Customer Service Manager by coordinating department activities, managing strategic partner relationships (Jarir, Lulu, Nesto), ensuring compliance with service standards, and enhancing customer satisfaction through efficient maintenance coordination, reporting, and claims management.Key Responsibilities 1. Operations Supervision &amp; Administration - Support the department manager in organizing and supervising daily customer service activities.- Ensure smooth workflow and compliance with company policies and procedures.- Assign and monitor tasks among internal teams and authorized service centers.- Assist in developing and implementing departmental operational plans.2. Strategic Partner Management - Serve as the primary contact for strategic partners: Jarir, Lulu, and Nesto .- Manage all partner communications professionally and ensure timely responses.- Resolve operational issues and ensure adherence to Service Level Agreements (SLAs).- Maintain strong partner relationships through consistent follow-up and support.3. Maintenance &amp; Spare Parts Coordination - Coordinate spare parts dispatch to Jarir according to customer maintenance contracts.- Track maintenance operations for Jarir customers to ensure contractual compliance.- Accurately record and update maintenance data, including DOA (Dead on Arrival) cases.- Monitor device repair status and maintain system accuracy.4. Shipping &amp; Logistics Management - Process shipping waybills for customers outside Riyadh and Jeddah service coverage.- Coordinate with logistics providers to ensure timely dispatch and delivery.- Verify compliance with shipping protocols and shipment security.5. Reporting &amp; Performance Monitoring - Prepare and analyze periodic maintenance reports (including monthly Jarir reports).- Monitor key performance indicators (KPIs) for customer service services and partners.- Present findings and improvement recommendations to senior management.6. Invoicing &amp; Claims Processing - Submit maintenance invoices and claims for partners (Jarir, Lulu, Nesto).- Collaborate with the Finance Department to ensure accurate and timely claim approvals.Qualifications &amp; Requirements Education &amp; Experience - Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.- Minimum 3 years of experience in customer service, customer service, or operations, preferably in electronics/telecom.- Experience with strategic partner or account management.Skills &amp; Competencies - Excellent communication in Arabic and English .- Proficiency in MS Office and ERP/CRM systems.- Strong organizational and problem-solving abilities.- Ability to work under pressure and manage multiple priorities.- Knowledge of KSA market and retail partners (Jarir, Lulu, Nesto) is a plus.Personal Attributes - Detail-oriented and proactive.- Strong interpersonal and negotiation skills.- Customer-focused with a service mindset.Job Type: Full-timePay: ﷼6,000.00 - ﷼7,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service Operations: 3 years (Preferred)</li><li>Warehousing operations: 2 years (Preferred)</li><li>Strategic Partner Management : 2 years (Preferred)</li><li>Mobile Center After Sales: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>

Customer Service Operations Specialist

NEXTracker

<div>Job Description: 
<h2 class="jobSectionHeader">Admin Executive
</h2><h2 class="jobSectionHeader">Job Description 
</h2> 
The Admin Executive will provide high-level administrative and executive support to senior management and ensure the efficient day-to-day operation of the office &amp; factory. The role requires strong organizational skills, attention to detail, discretion, and the ability to manage multiple priorities in a fast-paced environment. 
Here's a glimpse of what you'll do&hellip; 
General Task Management
<ul><li>Manage and oversee general office &amp; factory administration, including supplies, equipment, and facility management.
</li><li>Handle correspondence, emails, and communication with internal and external stakeholders.
</li><li>Maintain and update company records, files, and databases.
</li><li>Support HR in employee documentation, attendance records, and onboarding formalities.
</li><li>Coordinate travel arrangements, hotel bookings, and transportation for staff and visitors.
</li><li>Assist in organizing meetings, preparing minutes, and following up on action items.
</li><li>Liaise with vendors, service providers, and landlords for office-related requirements.
</li><li>Ensure compliance with company policies, health &amp; safety standards, and government regulations.
</li><li>Manage petty cash, office budgets, and administrative expense reporting.
</li><li>Provide general administrative support to different departments as required.
</li><li>Provide support to different departments regarding administrative and logistical requirements.
</li><li>Monitor employees&rsquo; monthly attendance reports and ensure proper filing and record-keeping monthly.
</li><li>Oversee office requirements, including stationery, consumables, and equipment.
</li><li>Assist in the preparation of administrative budgets and track expenses to ensure proper control and reporting.
</li><li>Oversee the cleaning and maintenance of the building and all company facilities. Also, follow up the security guards.
</li><li>Follow up on employees&rsquo; training programs and maintain up-to-date training reports on a weekly or monthly basis.
</li><li>Oversee medical and facility insurance and ensure timely annual renewal and updates.
</li><li>Follow up on all government and non-government documents and ensure they are regularly updated on a weekly or monthly basis. 
</li></ul>Qualifications
<ul><li>Bachelor&rsquo;s degree in business administration, Management, or related field.
</li><li>Courses specialized in Human Resources Management or Administrative Affairs is preferred. 
</li></ul>Skills
<ul><li>Proven experience (2&ndash;4 years) in office administration or executive support role.
</li><li>Strong organizational and multitasking skills.
</li><li>Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
</li><li>Excellent communication and interpersonal skills.
</li><li>Ability to work independently and handle confidential information.
</li><li>Problem-solving mindset with attention to detail.
</li><li>Taking Responsibility. Working with team spirit.
</li></ul><ul><li>Team player with strong organizational skills.
</li><li>Outstanding verbal and written communication skills. Strong command over English speaking and writing.
</li></ul><ul><li>Taking Responsibility
</li><li>Strong ability to generate reports and conduct data analysis, strong presentation skills
</li></ul><ul><li>A results-driven approach and a keen eye for detail.
</li></ul><ul><li>Strong ability to generate reports and conduct data analysis, strong presentation skills 
</li></ul>Relationship Management
<ul><li>Work as part of the Management team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimize results and improve quality of delivery, in line with quality standards requirements delivery in line with Company and Customer requirements.
</li><li>Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
</li><li>Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the administration strategy. 
</li></ul>Here is some of what you'll need (required)&hellip;
<ul><li>Relevant HR or business/commercial degree.
</li><li>Prior experience of working in HR / Administration / or manufacturing environment with a comprehensive knowledge of Administration processes and procedures.
</li><li>Comprehensive knowledge of government procedures, platforms, and processes for completing official transactions.
</li><li>Proven experience in managing relationships with suppliers and stakeholders.
</li></ul><ul><li>Proficiency in Microsoft Office.
</li><li>Good technical and IT skills, working knowledge of SAP, Workday or Netsuite will be advantage.
</li><li>Good knowledge of health, safety, and security procedures. 
</li></ul>This position reports to:
&middot; Administration Manager
At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.
For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
<h1 class="jobSectionHeader">Culture is our Passion</h1></div>

Admin Executive

Location: Riyadh, Saudi ArabiaJob PurposeTo provide comprehensive operational and administrative support to the Customer Service Manager by coordinating department activities, managing strategic partner relationships (Jarir, Lulu, Nesto), ensuring compliance with service standards, and enhancing customer satisfaction through efficient maintenance coordination, reporting, and claims management.Key Responsibilities 1. Operations Supervision &amp; Administration - Support the department manager in organizing and supervising daily customer service activities.- Ensure smooth workflow and compliance with company policies and procedures.- Assign and monitor tasks among internal teams and authorized service centers.- Assist in developing and implementing departmental operational plans.2. Strategic Partner Management - Serve as the primary contact for strategic partners: Jarir, Lulu, and Nesto.- Manage all partner communications professionally and ensure timely responses.- Resolve operational issues and ensure adherence to Service Level Agreements (SLAs).- Maintain strong partner relationships through consistent follow-up and support.3. Maintenance &amp; Spare Parts Coordination - Coordinate spare parts dispatch to Jarir according to customer maintenance contracts.- Track maintenance operations for Jarir customers to ensure contractual compliance.- Accurately record and update maintenance data, including DOA (Dead on Arrival) cases.- Monitor device repair status and maintain system accuracy.4. Shipping &amp; Logistics Management - Process shipping waybills for customers outside Riyadh and Jeddah service coverage.- Coordinate with logistics providers to ensure timely dispatch and delivery.- Verify compliance with shipping protocols and shipment security.5. Reporting &amp; Performance Monitoring - Prepare and analyze periodic maintenance reports (including monthly Jarir reports).- Monitor key performance indicators (KPIs) for customer service services and partners.- Present findings and improvement recommendations to senior management.6. Invoicing &amp; Claims Processing - Submit maintenance invoices and claims for partners (Jarir, Lulu, Nesto).- Collaborate with the Finance Department to ensure accurate and timely claim approvals.Qualifications &amp; Requirements Education &amp; Experience - Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.- Minimum 3 years of experience in customer service, customer service, or operations, preferably in electronics/telecom.- Experience with strategic partner or account management.Skills &amp; Competencies - Excellent communication in Arabic and English .- Proficiency in MS Office and ERP/CRM systems.- Strong organizational and problem-solving abilities.- Ability to work under pressure and manage multiple priorities.- Knowledge of KSA market and retail partners (Jarir, Lulu, Nesto) is a plus.Personal Attributes - Detail-oriented and proactive.- Strong interpersonal and negotiation skills.- Customer-focused with a service mindset.Job Type: Full-timePay: ﷼5,000.00 - ﷼6,500.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>After Sales Operations (Mobiles Service Centre): 2 years (Required)</li><li>Administrative and Operational Supervision: 2 years (Required)</li><li>Strategic Partner Relationship Management: 1 year (Required)</li><li>Reporting &amp; Claims Management: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Preferred)</li></ul>Location:<ul><li>Riydh (Preferred)</li></ul>

After-Services Operations Specialist

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