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ICARDA; International Center for Agricultural Research in the Dry Areas

<div>
 
 Reports to:
 
 Travel and Administrative Officer
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 
 Main purpose of the position
 
 
 
 
 The Administrative Assistant will provide clerical and administrative support to ensure the smooth functioning of the Cairo Office. The role focuses on front desk operations, routine office administration, logistical coordination, and basic support for meetings, travel, and office supplies. The position requires good organizational skills, attention to detail, and the ability to follow established procedures accurately.
 
 
 
 About ICARDA
 
 
 
 The International Center for Agricultural Research in the Dry Areas (ICARDA) is a treaty-based international non-profit research organization supported by CGIAR.
 
 
 ICARDA's mission is to reduce poverty and enhance food, water, nutritional security, and environmental health in the face of global challenges, including climate change. We do this through innovative science, strategic partnerships, linking research to development, and capacity development that consider gender equality and the role of youth in transforming the dry areas. ICARDA works in partnership with governments, universities, civil society, national agricultural research organizations, other CGIAR research centers, and the private sector. With its temporary Headquarters in Beirut, Lebanon, ICARDA operates in regional and country offices across Africa, Asia, and the Middle East. For more information
 
 :
 
 www.icarda.org.
 
 
 
 Main Responsibilities
 
 
 
 
 Front Desk:
 
 
 
 <ul>
 <li>
 Operate as the front desk focal point, including handling all incoming phone calls and welcoming visitors and staff
 </li>
 <li>
 Oversee incoming mail and courier deliveries, maintaining a reliable tracking system
 </li>
 <li>
 Provide assistance in organizing and tracking meeting room reservations at the office
 
 
 </li>
 </ul>
 
 Office Administrative Support:
 
 
 
 <ul>
 <li>
 Processing travel and office related invoices (airline tickets, utilities, couriers, hotels, taxis, etc.) in the UBW Payment System
 </li>
 <li>
 Support the collection and submission of monthly motor pool chargebacks and overtime records for drivers and attendants
 </li>
 <li>
 Coordinate with the travel agency and transportation vendors to reconcile monthly travel reports and statements of work
 </li>
 <li>
 Monitor stock levels of office and kitchen supplies and prepare requests for replenishment
 </li>
 <li>
 Act as the primary contact for Goods Receipt Notes (GRN) for all Purchase Orders related to travel, training, workshops, petty cash, and payments above/below USD 1,000
 </li>
 <li>
 Liaise with mobile service providers (Vodafone and Orange) for SIM card/4G line activation or deactivation, submit monthly bills in the system, and coordinate payments with the Finance Department
 </li>
 <li>
 Maintain and regularly update the database of staff allocated official mobile SIM cards or Wi-Fi devices, ensuring accurate records are kept
 
 
 </li>
 </ul>
 
 Event &amp; Meeting Support:
 
 
 
 <ul>
 <li>
 Provide logistical support for meetings, workshops, training sessions, and other events organized at the office location or outside office such as hotels
 
 
 </li>
 </ul>
 
 Finance &amp; Petty Cash support:
 
 
 
 <ul>
 <li>
 Maintain the petty cash for the Maadi office and hosted centers' apartments and prepare weekly advances for drivers' vehicle-related expenses
 </li>
 <li>
 Submit petty cash invoices bio-monthly and prepare a monthly expense report for the Finance Department
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education, qualifications, and experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Management, Administration or equivalent
 </li>
 <li>
 Minimum of 2 years' experience in administrative support
 </li>
 <li>
 Proficiency in MS Office (Word, Excel, PowerPoint) and ability to use corporate systems (UBW)
 </li>
 <li>
 Good command of written and spoken English and Arabic
 </li>
 <li>
 Excellent organizational and time management abilities, with demonstrated skills in prioritizing tasks effectively
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Terms of appointment, salary, and benefits
 
 
 
 This is a nationally recruited staff position open for Egyptian nationals for which ICARDA offers an attractive compensation package including a competitive salary, medical insurance, 30 days of annual leave, five months' maternity leave, 15 days' paternity leave. The successful candidate will be offered an initial contract of 3 years, renewable subject to continued need for the position and satisfactory performance. The first year will be a probationary period.
 
 
 
 Please be advised that ICARDA accepts applications only in English, as per the organization's standard communication language. Applications in other languages will not be considered.
 
 
 
 
 Only shortlisted candidates will be contacted.
 
</div>

Administrative Assistant/Front Desk

IHG Hotels & Resorts

<div>
 At
 
 voco&trade; Cairo Arabella Plaza
 
 , we believe that every guest deserves a seamless experience, no matter the hour.
 
 
 We are looking for a
 
 Night Manager
 
 to take charge of overnight operations, ensuring the safety, security, and smooth running of the hotel while delivering exceptional service in line with IHG standards. This role is key to maintaining operational excellence, supporting colleagues, and making sure our guests feel cared for throughout the night.
 
 
 
 A little taste of your day-to-day:
 
 
 
 <ul>
 <li>
 Leading hotel operations overnight, managing guest experiences, team performance, and service delivery.
 </li>
 <li>
 Acting as the first point of contact for guest inquiries, complaints, and emergencies, ensuring issues are resolved promptly and effectively.
 </li>
 <li>
 Supervising all front office activities at night, including reception, guest services, concierge, and bell desk operations.
 </li>
 <li>
 Managing late check-ins, early check-outs, VIP arrivals, and special requests with efficiency, professionalism, and brand-standard hospitality.
 </li>
 <li>
 Overseeing and performing the nightly audit process, reconciling financial transactions, and preparing end-of-day revenue, occupancy, and room reports.
 </li>
 <li>
 Monitoring billing, guest folios, and financial accuracy.
 </li>
 <li>
 Conducting regular property security rounds, responding to incidents, alarms, and emergencies, and ensuring compliance with health, safety, and fire regulations.
 </li>
 <li>
 Leading, training, and supporting the night-shift team, conducting briefings, delegating tasks, and maintaining high performance standards.
 </li>
 <li>
 Documenting incidents, maintaining accurate logs, and ensuring effective shift handovers with the day team.
 </li>
 <li>
 Supporting scheduling, roster planning, and operational requirements as needed.
 </li>
 <li>
 Ensuring compliance with hotel policies, procedures, and IHG service standards.
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 At least five years&rsquo; experience in a 4/5 stars hotel in Front Desk operations.
 </li>
 <li>
 At least two years of supervisory experience.
 </li>
 <li>
 Excellent communication, problem-solving, reasoning, and motivational skills
 </li>
 <li>
 Willingness to work evenings and weekends.
 </li>
 <li>
 Must speak fluent English.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Night Manager - voco Cairo Arabella Plaza

Hilton

<div>
 The Administrative Assistant to the HR Director provides high-level administrative and organizational support to ensure the smooth operation of the Human Resources office. This role is responsible for managing daily administrative tasks, coordinating HR communications, supporting employee engagement initiatives, and maintaining confidentiality in handling sensitive information. The role requires strong organizational skills, attention to detail, and the ability to multitask in a dynamic hospitality environment.
 
 
 
 What will I be doing?
 
 
 
 The Administrative Assistant to the HR Director provides high-level administrative and organizational support to ensure the smooth operation of the Human Resources office. This role is responsible for managing daily administrative tasks, coordinating HR communications, supporting employee engagement initiatives, and maintaining confidentiality in handling sensitive information. The role requires strong organizational skills, attention to detail, and the ability to multitask in a dynamic hospitality environment:
 
 
 <ul>
 <li>
 Manage the HR Director&rsquo;s calendar, appointments, and travel arrangements.
 </li>
 <li>
 Prepare correspondence, reports, and presentations as required.
 </li>
 <li>
 Handle confidential information with discretion.
 </li>
 <li>
 Assist with recruitment logistics (scheduling interviews, coordinating candidate communication, preparing interview materials).
 </li>
 <li>
 Support onboarding processes, including preparing employee files, welcome kits, and orientation schedules.
 </li>
 <li>
 Maintain and update HR databases, personnel records, and filing systems.
 </li>
 <li>
 Assist in organizing employee events, recognition programs, and engagement activities.
 </li>
 <li>
 Draft and circulate internal communications on behalf of the HR Director.
 </li>
 <li>
 Serve as a point of contact for employee inquiries, directing them appropriately.
 </li>
 <li>
 Prioritize and manage incoming emails, ensuring urgent matters are flagged and addressed promptly.
 </li>
 <li>
 Maintain trace files and set reminders to support the HR Director&rsquo;s follow-up on key actions.
 </li>
 <li>
 Manage office supplies for the HR department, ensuring adequate stock and timely replenishment.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Human Resources Administrative Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in an administrative or HR support role, ideally within hospitality.
 </li>
 <li>
 Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
 </li>
 <li>
 Excellent communication skills in English (both written and verbal).
 </li>
 <li>
 Strong organizational, time management, and multitasking abilities.
 </li>
 <li>
 High level of professionalism, discretion, and confidentiality.
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in Human Resources
 </li>
 <li>
 Excellent knowledge of hospitality
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Human Resources
</div>

Admin Assistant - Director of Human Resources

Administrative Assistant - Accounts Receivable & Collections

ArpuPlus - ARPU Telecommunications Services

<div>
 Job Responsibilities
 
 
 <ul>
 <li>
 Manage the reception desk, greet and assist office visitors
 </li>
 <li>
 Answer and direct phone calls
 </li>
 <li>
 Coordinate repairs to office equipment
 </li>
 <li>
 Perform administrative duties (filing, typing, copying, binding, scanning, etc.)
 </li>
 <li>
 Prepare the employee workstations with all necessary stationery supplies
 </li>
 <li>
 Arrange and coordinate travel bookings for employees (flights, accommodations, visas, and transportation)
 </li>
 <li>
 Assist in preparing travel itineraries and expense reports
 </li>
 <li>
 Book conference calls, rooms, taxis, couriers, hotels, etc
 </li>
 <li>
 Maintain travel records and ensure compliance with company travel policies
 </li>
 <li>
 Organize work arrangements for senior managers
 </li>
 <li>
 Handle sensitive information confidentially
 </li>
 <li>
 Oversee and supervise the admin team
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's university degree
 </li>
 <li>
 Fluent English
 </li>
 <li>
 Experience from 1 to 2 year in similar position
 </li>
 <li>
 Knowledge of office management systems and procedures
 </li>
 <li>
 Excellent time management skills and ability to multitask and prioritize work
 </li>
 <li>
 Attention to detail and problem-solving skills
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong organizational and planning skills
 </li>
 <li>
 Proficient in MS Office
 </li>
 </ul>
</div>

Admin Assistant

AbbVie

<div>
 
 
 Purpose Statement
 
 
 
 The role of Regulatory Affairs &amp; Clinical Operations Assistant is to partner with the business to drive the appropriate administrative and logistical support in a timely and efficient way.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 Regulatory Affairs:
 
 
 
 <ul>
 <li>
 The administrative assistant is expected to build a solid partnership with financial controller and play a gate-keeper role in the P2P process. This includes challenging back the stakeholders on any wrong practice, counseling on the right steps to follow, setting the right expectations with vendors and providers, validating all steps are executed in compliance with company requirements and subsequently leveraging excellence in events and execution.
 </li>
 <li>
 Creating Shopping Carts, Purchase Orders, IOs.
 </li>
 <li>
 Requesting PO uplifts when needed.
 </li>
 <li>
 Tracking and following up on the budget with finance department.
 </li>
 <li>
 Submitting and receiving RA originals, documents, and files in EDA.
 </li>
 <li>
 Receiving all samples needed from distributers for Regulatory Affairs Department.
 </li>
 <li>
 Receiving invoices from vendors, reviewing and sending them for posting.
 </li>
 <li>
 Drafting agreements of different vendors and following up with Legal Team.
 </li>
 <li>
 Documenting department&rsquo;s expenses of all the services.
 </li>
 <li>
 Sending Monthly Free Medical Samples Report to EDA for Regulatory.
 </li>
 <li>
 Supporting in business diner/event/travel arrangements.
 </li>
 <li>
 Communicating with Travel agencies to receive quotations.
 </li>
 <li>
 Supporting with hard and soft archiving.
 </li>
 <li>
 Scanning and printing essential documents and sending them to the team.
 </li>
 <li>
 Arranging the inspectors&rsquo; visits in terms of timing, transportation, location and expenses and coordinating with the vendor.
 </li>
 <li>
 Preparing variety of written materials.
 </li>
 <li>
 Operates and maintains files, ensuring security/confidentiality at all times.
 </li>
 <li>
 Adds new vendors, HCPs, and updates vendors&rsquo; information when needed through Ariba &amp; DSP.
 </li>
 <li>
 When dealing with health care providers, the administrative assistant is expected to manage accurately and timely the transactions related to the stakeholders in line with ethics and compliance procedures in place, among others: Sponsorship Agreements, Contracts, Events Logistics Support, MAP support, Appropriate List of Attendees and Attendance Proofs, etc&hellip;
 </li>
 </ul>
 
 
 
 
 
 
 Clinical Operations:
 
 
 
 <ul>
 <li>
 The Clinical Administrative Assistant provides administrative and clinical management support to Site M&amp;M personnel and assist them with the in-house organization, management and execution of projects and activities undertaken by Clinical Operations Site Management &amp; Monitoring personnel assigned to clinical studies conducted within the country.
 </li>
 <li>
 If applicable, creates a local trial file for the filing of Country specific original documentation and archiving system.
 </li>
 <li>
 Supports local Clinical Team with the handling of Essential Documents, including Contracts and Archiving. Ensures the Investigator Site Files are crated, contain the correct and complete documentation, and are shipped as appropriate to the Investigational Sites.
 </li>
 <li>
 In-house support for CRAs during site visits (administrative tasks, point of contact etc.)
 </li>
 <li>
 Acts as in-house support for CRA&rsquo;s with the handling and destruction arrangements of Investigational Product as, and if, required.
 </li>
 <li>
 Participates in pre-audit activities. Supports CRAs to ensure audit and inspection readiness in clinical activities of responsibility.
 </li>
 <li>
 Supports Clinical Team in travel arrangements. Supports with organizing Team Meetings (booking meeting rooms, taking minutes and organizing catering etc.). If appropriate, assists with the filing of training records and other relevant personnel documentation for staff.
 </li>
 <li>
 May interface with and build professional collaborative relationships with: Local personnel including Medical Department personnel and other AbbVie personnel within Clinical Operations as well as Regulatory, Finance and Legal Functions, Human Resources, administrative staff and other relevant functional areas.
 </li>
 <li>
 Site Management and Monitoring personnel in other Countries and Document Management. External service providers &bull;Study personnel (investigators, study coordinators, pharmacists, etc.)
 </li>
 <li>
 Peers within the organization vendors.
 </li>
 <li>
 Supports CRAs with the CA and EC submissions of clinical studies and related amendments, including collection of essential documents.
 </li>
 <li>
 Creates Shopping Carts, Purchase Orders, and ACRs and following up till receiving the proof of payments/ cheques.
 </li>
 <li>
 Requests PO uplifts when needed.
 </li>
 <li>
 Creates quarterly Breakdowns (Internal and External) for clinical studies different sites.
 </li>
 <li>
 Creates Annual Breakdowns for the estimated governmental payments.
 </li>
 <li>
 Creates Quantum invoices for clinical studies.
 </li>
 <li>
 Keeping the payment tracker up to date.
 </li>
 <li>
 Assisting with investigators site and vendor payments according to local finance processes and Quantum.
 </li>
 <li>
 Ensuring financial information and documents for assigned studies and sites are entered into SAP in a timely manner and is managed in compliance with company policies.
 </li>
 <li>
 Submits files and cheque payments to MOH, EDA, and different investigator sites .
 </li>
 <li>
 Supports Clinical Team in uploading approvals on Veeva Vault.
 </li>
 <li>
 Communicating with principal investigators of clinical trials to support in administrative work or handling issues.
 </li>
 <li>
 Supports CRAs with the CA and EC submissions of clinical studies and related amendments and annual renewals.
 </li>
 <li>
 Orders stationery items or any needed materials.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 University degree, preferred pharmacy or dentistry.
 </li>
 <li>
 If scientific field to be fresh graduate.
 </li>
 <li>
 0 - 2 years of experience in administrative support in a multinational environment with the same level of complexity.
 </li>
 <li>
 Very strong communication skills.
 </li>
 <li>
 Strong competency in using Word, Power Point, Outlook, Adobe, and other internet platforms used in managing business transactions such as SAP, or others.
 </li>
 <li>
 Ability to work cross functions with multiple stakeholders, with very solid prioritization skills and time management as well as confidence and assertiveness.
 </li>
 <li>
 Capability to work under pressure while maintain the right level of accuracy and efficiency.
 </li>
 </ul>
 
 
</div>

Regulatory Affairs & Clinical Operations Assistant (Contractor)

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
 
 
 
 Hotel Assistant Manager
 
 
 
 Four Seasons Hotel Cairo at The First Residence
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Hotel Assistant Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 About The Role
 
 
 
 Hotel Assistant Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 What You Will Do
 
 
 
 A college degree in Hospitality Management is preferred.
 
 
 A minimum of three years of hotel Rooms Division experience, including at least one to two years in a leadership position.
 
 
 Excellent personal presentation and interpersonal skills, good problem-solving ability, and proficient in Hotel property management systems, in particular Opera.
 
 
 Fluent in reading, writing, and speaking both English &amp; Arabic language skills.
 
 
 Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.
 
 
 Have a thorough knowledge of the Front Office systems, such as Opera, Web Checkin, Key, etc.
 
 
 Understands and can perform all duties of the Front Office, Guest Services, and Concierge Agents, as well as the Manager on Duty.
 
 
 Reviews daily arrivals and departures to ensure proper handling of VIP and return guests, groups, etc, and escorts them to and/or from their rooms effectively.
 
 
 Together with the Front Office supervisors, reviews late arrivals, next day early arrivals, and departures to plan for the next day&rsquo;s activities. Coordinates arrivals, departures, and billing requirements. Blockings rooms for arrivals and ensure any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return guests, and groups.
 
 
 Liaise with the team on all group arrivals to ensure the rooming lists, accounting instructions, and special requests are adhered to.
 
 
 Communicates closely with the Night Manager and other Assistant Managers to ensure follow-up on special guests, glitches, etc., keeping FOM/FDM well informed as to problems and actions taken, using the Glitch Database and other communications (verbal and written).
 
 
 Guest follow-ups and glitches are to be handled according to the Hotel&rsquo;s empowerment guidelines.
 
 
 Ensures adherence to all credit procedures in the Front Office, reviews high balance reports, and follows up on credit problems/queries with Accounting and the Front Office Manager.
 
 
 Covers all Night Manager&rsquo;s duties when and if needed.
 
 
 Has a good understanding of how the hotel system works, and can provide basic troubleshooting support for in-room services such as Internet, games, and Web Service.
 
 
 Be fully familiar with the fire panel operation and the Duty Manager&rsquo;s role as controller in an alarm situation.
 
 
 Motivates and provides a working environment in which associates are productive and work together to their fullest ability. Ensure positive communication with associates and the manager, keeping morale high.
 
 
 Handles any guests&rsquo; issues or complaints in an understanding and hospitable manner, ensures they are resolved and followed through in the most appropriate and best manner.
 
 
 Be able to read the guests and sense the guests' needs, and adapt the service style accordingly.
 
 
 Actively lobby the host and act as a role model for the team
 
 
 At all times strives to represent Four Seasons Astir Palace Athens in the most professional, courteous, and efficient manner
 
 
 Assists with managing the performance of the Front Office team to ensure the team delivers the highest quality and Four Seasons brand service standards to consistently meet and exceed all guest expectations
 
 
 Communicates all new policies and procedures to all associates
 
 
 Continuously strives for new thoughts and ideas to improve and strengthen the Front Office team, update procedures, and implement them
 
 
 During the absence of the HOD, monitors associates' appearance daily, ensures the correct dress code is adhered to, to maintain our professional image
 
 
 Always uses the correct standard and etiquette when answering the telephone
 
 
 Works together with the FOM/FDM with regards to VIP&rsquo;s and any special procedures which may be necessary
 
 
 Works closely with other department heads and deputies in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
 
 
 Is responsive to associates' needs and problems; is firm, fair, and consistent in dealing with challenges
 
 
 Attends training sessions, both internal and external
 
 
 Constantly keeps the FOM/FDM updated on the performance of the Front Office team
 
 
 Spot checks the Front Office Team&rsquo;s performance to ensure the Four Seasons&rsquo; brand standards are being adhered to
 
 
 Ensures the number of open folios is kept minimum, liaises with related departments to resolve them in due course, maintains a good tracking record of all ongoing cases
 
 
 Monitors and updates to open folio &amp; PM Excel sheet
 
 
 Strives to achieve upselling goals by leading by example, providing training, and motivating the team
 
 
 Coordinates with FO supervisors' room assignments &amp; monitors Out of Order and Out of Service rooms regularly
 
 
 Promotes the hotel's facilities effectively
 
 
 Takes an active role in the preparation of Reviews/Appraisals with the FOM/FDM
 
 
 Understands the structure and standards to ensure a smooth operation between Front Office, Concierge, In-Room Dining Butlers, Accounts, and Housekeeping
 
 
 Leads the daily handovers, contributing and communicating relevant issues.
 
 
 Conducts the morning meeting in the absence of FOM/FDM
 
 
 Responds to all guest requests in a prompt and courteous manner
 
 
 Assists the FOM/FDM in organizing monthly departmental meetings
 
 
 Attends training sessions, both internal and external
 
 
 Has a good knowledge of the emergency duties and responsibilities
 
 
 Report all disciplinary and grievance matters immediately to FOM
 
 
 Spot checks associates on LQA standards every week
 
 
 Ensures that all associates act continuously in an intuitive, engaging, and refined manner to internal and external guests
 
 
 Walks in public areas and ensures all are in high spec as expected, as set by the exec team
 
 
 Welcomes and bids farewell to all VIP&rsquo;s and ensures that the executive member is called where necessary
 
 
 Acts as a role model to actively learn from our guests, and record their preferences for future
 
 
 Leads the Guest Focus Programs: long-staying, milestone, preference collection, upsell, and ensures all are implemented effectively
 
 
 Leads by example to ensure the team is familiar and participates in Four Seasons&rsquo; Guest Recognition program, and attends all the relevant trainings.
 
 
 <ul>
 <li>
 Follow company work-related safety and security policies and procedures to ensure a clean, safe, and secure environment.
 </li>
 <li>
 Report work-related accidents or other injuries immediately upon occurrence.
 </li>
 <li>
 Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
 </li>
 <li>
 Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury.
 </li>
 <li>
 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
 </li>
 <li>
 Complete appropriate safety training and certifications to perform work tasks.
 </li>
 <li>
 Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters).
 </li>
 <li>
 Follow company and department policies and procedures.
 </li>
 <li>
 Protect the privacy and security of guests and coworkers.
 </li>
 <li>
 Maintain confidentiality of proprietary materials and information.
 </li>
 <li>
 Ensure uniform, name tags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
 </li>
 <li>
 Perform other reasonable job duties as requested by Supervisors as well as the hotel management team, has all right to change your job functions according to the business needs without any effect in terms of salary or benefits.
 </li>
 <li>
 Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
 </li>
 <li>
 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
 </li>
 <li>
 Talk with and listen to other employees to effectively exchange information.
 </li>
 <li>
 Speak to guests and co-workers using clear, appropriate, and professional language.
 </li>
 <li>
 Answer telephones using appropriate etiquette, including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
 </li>
 <li>
 Assist coworkers, ensuring they understand their tasks.
 </li>
 <li>
 Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 Competitive Salary, wages, and a comprehensive benefits package
 
 
 Excellent Training and Development opportunities
 
 
 Complimentary Dry Cleaning for Employee Uniforms
 
 
 Complimentary Employee Meals
 
 
 Complimentary stays at FS properties (based on availability), with discounted meals.
 
 
 Dental and medical/disability/life insurance
 
 
 Retirement benefits/pension
 
 
 Employee service awards
 
 
 Annual employee party/social and sporting events
 
 
 
 Schedule &amp; Hours
 
 
 
 Full&ndash;Time Job with 5 working days a week.
</div>

Hotel Assistant Manager

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