office manager

customer service representative – administrative Jobs in Saudi Arabia Jobs Near Me

dental assistant Jobs in Saudi Arabia Jobs Near Me

dental assistant

executive assistant Jobs in Saudi Arabia Jobs Near Me

executive assistant

office administrator Jobs in Saudi Arabia Jobs Near Me

office administrator

administrative assistant

IIQAF

<div>Company: IIQAF Group 
Location: Riyadh, Saudi Arabia 
Industry: Hospital / Health Care 
Salary: SAR 6,500 &ndash; SAR 7,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a highly organized and proactive Administrative Assistant in Riyadh to support our healthcare and hospital operations. The ideal candidate will have experience in office administration, scheduling, document management, data entry, and administrative coordination.
This position is suitable for candidates searching for Administrative Assistant jobs in Riyadh, Office Assistant jobs Saudi Arabia, Healthcare Administration roles, Hospital Administrative Coordinator positions, or Admin Support jobs in KSA.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Provide daily administrative and office support to healthcare management</li><li>
Manage schedules, appointments, and meeting coordination</li><li>
Maintain accurate records, reports, and documentation</li><li>
Handle phone calls, emails, and internal communications</li><li>
Assist with data entry and database management</li><li>
Prepare reports, presentations, and administrative documents</li><li>
Coordinate with hospital departments and staff</li><li>
Maintain office supplies and administrative systems</li><li>
Ensure compliance with company policies and healthcare regulations</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration, Healthcare Administration, or related field</li><li>
Experience in hospital or healthcare environment preferred</li><li>
Proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>
Strong organizational and multitasking skills</li><li>
Excellent communication and interpersonal abilities</li><li>
Ability to maintain confidentiality and handle sensitive information</li><li>
Immediate availability preferred</li></ul></div>

Administrative Assistant

Re-Lyticx

<div>
 
 We are currently hiring a
 
 Junior Administrative Assistant (Remote)
 
 to manage communication flow, coordinate visitor interactions, and support operational activities for our distributed workforce across the
 
 EU and MENA regions.
 
 This role modernizes traditional front desk responsibilities for a
 
 fully virtual environment
 
 , ensuring smooth communication between internal teams, external contacts, and office locations.
 
 
 In this position, you will act as a
 
 central point of contact
 
 for inquiries, assist with meeting coordination, and provide administrative support that helps keep daily operations running efficiently. Your organization, professionalism, and communication skills will help create a positive experience for colleagues, visitors, and partners interacting with the organization remotely.
 
 
 This opportunity is ideal for someone who enjoys coordinating communications, supporting teams, and maintaining professional interactions within a remote or hybrid workplace.
 
 
 Primary Duties 1) Communication and Reception Coordination
 <ul>
 <li>
 
 Serve as the primary communication hub for both internal teams and external inquiries.
 
 </li>
 <li>
 
 Manage virtual reception activities including answering calls and routing messages appropriately.
 
 </li>
 <li>
 
 Maintain reception coverage during scheduled business hours to ensure consistent availability.
 
 </li>
 <li>
 
 Greet and guide participants joining virtual meetings or video conferences.
 
 </li>
 <li>
 
 Ensure inquiries are directed to the appropriate team members or departments.
 
 </li>
 
 </ul>
 2) Appointment and Scheduling Management
 <ul>
 <li>
 
 Schedule and confirm appointments across multiple time zones.
 
 </li>
 <li>
 
 Manage calendars and coordinate meeting availability using scheduling tools.
 
 </li>
 <li>
 
 Send confirmations, reminders, and updates to ensure meetings run smoothly.
 
 </li>
 <li>
 
 Maintain accurate scheduling records and ensure meeting details are clearly communicated.
 
 </li>
 
 </ul>
 3) Visitor and Office Coordination
 <ul>
 <li>
 
 Assist with visitor registration processes for physical office locations when required.
 
 </li>
 <li>
 
 Track and maintain organized records of communications, visits, and meeting interactions.
 
 </li>
 <li>
 
 Process mail and package notifications and communicate updates to relevant team members.
 
 </li>
 <li>
 
 Coordinate with facility management teams to address office-related needs.
 
 </li>
 
 </ul>
 4) Administrative and Operational Support
 <ul>
 <li>
 
 Provide administrative support including document preparation, formatting, and data entry.
 
 </li>
 <li>
 
 Maintain organized records and documentation related to communications and operational activities.
 
 </li>
 <li>
 
 Support internal coordination tasks to help teams stay organized and efficient.
 
 </li>
 <li>
 
 Handle confidential information responsibly and with discretion.
 
 </li>
 
 </ul>
 5) Event and Meeting Support
 <ul>
 <li>
 
 Assist with planning and coordinating internal meetings or organizational events.
 
 </li>
 <li>
 
 Help organize logistics for virtual meetings, presentations, or team sessions.
 
 </li>
 <li>
 
 Troubleshoot basic technical issues related to video conferencing or meeting platforms.
 
 </li>
 <li>
 
 Contribute to a welcoming and professional workplace culture through friendly interactions.
 
 </li>
 
 </ul>
 
 Qualifications
 <ul>
 <li>
 
 High school diploma or equivalent required; additional administrative training preferred.
 
 </li>
 <li>
 
 Minimum
 
 one year of reception, administrative, or customer service experience
 
 preferred.
 
 </li>
 <li>
 
 Strong organizational skills and ability to manage multiple tasks effectively.
 
 </li>
 <li>
 
 Excellent interpersonal and communication skills.
 
 </li>
 <li>
 
 Professional presence during phone and video interactions.
 
 </li>
 <li>
 
 Comfortable using digital tools, communication platforms, and scheduling software.
 
 </li>
 <li>
 
 Problem-solving mindset and ability to adapt to changing priorities.
 
 </li>
 <li>
 
 Detail-oriented with strong reliability and accountability.
 
 </li>
 <li>
 
 Team-oriented attitude with the ability to collaborate remotely.
 
 </li>
 <li>
 
 Experience supporting
 
 remote or hybrid work environments
 
 is a plus.
 
 </li>
 
 </ul>
 
 Work Setup
 
 
 Location:
 
 Fully remote position.
 
 
 
 Schedule:
 
 Defined working hours typically aligned with business hours in the primary time zone.
 
 
 
 Technology:
 
 Work will be conducted using cloud-based phone systems, video conferencing platforms, scheduling tools, and collaboration software.
 
 
 
 Professional Presence:
 
 Occasional video participation in meetings requires a professional appearance and appropriate background.
 
 
 
 Availability:
 
 Consistent and reliable availability is required to maintain reception coverage.
 
 
 Career Development
 
 This position provides a strong foundation for career growth in areas such as
 
 operations coordination, project support, executive assistance, or office management
 
 . You will gain exposure to organizational workflows, stakeholder communication, and internal business processes while building valuable professional skills.
 
 
 Employees who demonstrate strong performance and reliability may progress into roles such as
 
 Senior Coordinator, Operations Specialist, Executive Assistant, or Office Management positions
 
 .
 
 
 Keywords
 
 Front desk coordinator &bull; Virtual reception &bull; Communication hub &bull; Visitor coordination &bull; Appointment scheduling &bull; Time zone coordination &bull; Administrative support &bull; Event logistics &bull; Facility coordination &bull; Hybrid workplace support &bull; Call management &bull; Professional greeting &bull; Stakeholder communication &bull; Operations assistance &bull; Remote collaboration &bull; Organizational skills &bull; Career development &bull; Coordinator progression
 
</div>

Junior Administrative Assistant (Remote)

Moelis & Company

<div>
 
 We are passionate about our business and our culture, and are seeking individuals with that same drive.
 
 
 
 
 Reception Duties:
 
 
 
 <ul>
 <li>
 To meet and greet clients and visitors in a friendly and courteous manner
 </li>
 <li>
 Keeps reception area clean and tidy
 </li>
 <li>
 Prepares refreshments for Guests
 </li>
 <li>
 Collects mail from the P.O. Box and distributes mail to the relevant people
 </li>
 <li>
 Answers calls and directs to the concerned person or takes a message and relays to the relevant person
 </li>
 <li>
 Monitoring and ordering of pantry and office supplies
 
 
 </li>
 </ul>
 
 General Administrative Duties:
 
 
 
 <ul>
 <li>
 To support client activities and requirements in a proactive manner, liaising with clients e.g. take messages, pass on information, deal with simple queries, meet and greet and client events.
 </li>
 <li>
 To pro-actively manage diaries, co-ordinate and schedule meetings, reserve conference rooms, and set up conference calls.
 </li>
 <li>
 Manage client contacts, inbox for Bankers.
 </li>
 <li>
 Photocopy and scan documents
 </li>
 <li>
 To make travel arrangements; book flights, ground transportation, lodging and entertainment for business travel (domestic &amp; international), prepare itineraries for business travel, visas etc.
 </li>
 <li>
 Using Concur, to process and monitor expenses to ensure prompt payment and reconcile with AMEX statement.
 </li>
 <li>
 Any other duties or special projects as requested by Office Manager, and/or Bankers.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Proficient in all software packages (Word, Excel, PowerPoint)
 </li>
 <li>
 Previous professional services sector experience / background
 </li>
 <li>
 High level organisational skills
 </li>
 <li>
 Excellent communicate skills, both written and verbal
 </li>
 <li>
 Previous experience working in a fast-paced environment
 </li>
 <li>
 Strong attention to detail
 
 
 </li>
 </ul>
 We are an equal opportunity employer and are committed to promoting diversity, preventing discrimination and providing a supportive and inclusive working environment. We seek to ensure that we recruit from a diverse talent pool and that all applicants are treated fairly at each stage of the recruitment process. Applicants are considered for employment opportunities without regard to any characteristic or status protected under any applicable law in the location of the role.
</div>

Administrative Assistant - Saudi

PulseMediaNL (MENA REGION)

<div>
 Position Overview
 
 
 We are seeking a highly organized, dependable, and detail-oriented
 
 Administrative Assistant
 
 to join our growing remote operations team. This position plays a critical role in supporting administrative workflows and operational processes across regional teams serving the
 
 MENA region
 
 , including the
 
 UAE, Qatar, and Saudi Arabia
 
 .
 
 
 This is an excellent opportunity for individuals looking to build a strong foundation in
 
 administrative support, operations coordination, remote data management, and workflow optimization
 
 . The role is ideal for candidates who thrive in structured environments, enjoy organizing information, value accuracy, and take pride in maintaining clean, reliable systems.
 
 
 As a Remote Administrative Assistant, you will contribute to the efficiency of day-to-day business operations by maintaining organized records, updating internal trackers, monitoring workflow progress, and ensuring documentation standards are consistently met. You will help create clarity, reduce operational friction, and support teams by ensuring information is complete, accurate, and accessible.
 
 
 No extensive prior professional experience is required. This is a true entry-level opportunity with structured guidance and training. Success in this role depends on strong attention to detail, consistency, organizational discipline, accountability, and clear written communication&mdash;especially when identifying missing or unclear information.
 
 
 Key Responsibilities
 
 
 Administrative Data Management &amp; Record Keeping
 
 
 You will play a central role in maintaining clean, structured, and reliable administrative datasets that support internal reporting and operational decision-making.
 
 
 
 Your Responsibilities Will Include:
 
 
 
 <ul>
 <li>
 Updating and maintaining spreadsheets and internal databases on a daily basis using Google Sheets or Microsoft Excel
 </li>
 <li>
 Reviewing data entries for completeness, formatting consistency, and accuracy
 </li>
 <li>
 Standardizing information across records (names, phone numbers, email formats, region identifiers, internal notes)
 </li>
 <li>
 Identifying duplicate records, obvious errors, inconsistencies, or missing fields
 </li>
 <li>
 Flagging incomplete or unclear data for clarification and follow-up
 </li>
 <li>
 Ensuring structured file naming conventions and folder organization
 </li>
 <li>
 Supporting reporting functions by maintaining reliable and well-organized datasets
 </li>
 <li>
 Maintaining accurate logs of updates made and corrections implemented
 
 
 </li>
 </ul>
 This role requires strong
 
 data accuracy, file hygiene, and administrative quality control skills
 
 .
 
 
 Task &amp; Administrative Request Coordination
 
 
 You will support workflow organization and ensure administrative requests are handled efficiently and on time.
 
 
 
 Responsibilities Include:
 
 
 
 <ul>
 <li>
 Reviewing incoming administrative requests and categorizing them according to established workflows
 </li>
 <li>
 Assigning or routing tasks to the appropriate team members
 </li>
 <li>
 Tracking task progress from initial assignment through final completion
 </li>
 <li>
 Following up on overdue, stalled, or incomplete items
 </li>
 <li>
 Maintaining clear documentation of task status and updates
 </li>
 <li>
 Communicating clearly when information is missing or when clarification is required
 
 
 </li>
 </ul>
 Your ability to manage structured task workflows and maintain visibility across moving parts will directly support operational efficiency.
 
 
 Tracking Systems, Logs &amp; Reporting
 
 
 Accurate tracking is essential for operational clarity. You will help maintain transparency across teams through detailed monitoring and reporting.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Updating operational trackers for completed, pending, and in-progress work
 </li>
 <li>
 Logging daily activities including changes made, issues identified, and follow-up items
 </li>
 <li>
 Preparing brief daily or periodic progress summaries
 </li>
 <li>
 Monitoring recurring data issues or process gaps
 </li>
 <li>
 Escalating patterns that indicate workflow inefficiencies
 </li>
 <li>
 Supporting internal reporting processes with organized, up-to-date documentation
 
 
 </li>
 </ul>
 This aspect of the role strengthens internal visibility, accountability, and performance measurement.
 
 
 Scheduling &amp; Coordination Support
 
 
 When required, you will provide light coordination support to help ensure timelines and administrative milestones are met.
 
 
 
 Tasks May Include:
 
 
 
 <ul>
 <li>
 Confirming availability across teams
 </li>
 <li>
 Updating calendars based on provided instructions
 </li>
 <li>
 Sending reminders for deadlines or required steps
 </li>
 <li>
 Tracking onboarding progress, checklist completion, or milestone achievement
 </li>
 <li>
 Supporting internal coordination efforts to prevent missed steps
 
 
 </li>
 </ul>
 This requires reliability, responsiveness, and attention to deadlines.
 
 
 Quality Assurance &amp; Documentation Standards
 
 
 Maintaining clean systems is central to this position. You will support operational reliability by ensuring all records meet documentation standards.
 
 
 
 Responsibilities Include:
 
 
 
 <ul>
 <li>
 Reviewing work prior to submission for compliance and formatting consistency
 </li>
 <li>
 Maintaining standardized folder structures and naming conventions
 </li>
 <li>
 Ensuring documents remain accessible, organized, and easy to locate
 </li>
 <li>
 Supporting internal process documentation updates when necessary
 </li>
 <li>
 Helping maintain SOP (Standard Operating Procedure) compliance
 
 
 </li>
 </ul>
 Strong quality control habits are essential to success in this role.
 
 
 Performance Expectations
 
 
 We are looking for consistent, dependable performance. Successful candidates will demonstrate:
 
 
 <ul>
 <li>
 High level of accuracy with minimal data-entry errors
 </li>
 <li>
 Strong attention to detail and consistency in repetitive tasks
 </li>
 <li>
 Reliable daily output and task completion
 </li>
 <li>
 Clear, professional communication when blocked
 </li>
 <li>
 Proactive follow-up on missing or unclear information
 </li>
 <li>
 Strong organizational habits and digital file management discipline
 </li>
 <li>
 Ability to follow structured SOPs precisely
 </li>
 <li>
 Accountability in a fully remote work environment
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Comfortable working with Google Sheets or Microsoft Excel
 </li>
 <li>
 Strong written communication skills
 </li>
 <li>
 Ability to follow written instructions carefully
 </li>
 <li>
 Detail-oriented mindset with strong organizational habits
 </li>
 <li>
 Comfortable performing repetitive administrative tasks with consistency
 </li>
 <li>
 Ability to work independently in a remote, work-from-home environment
 </li>
 <li>
 Reliable high-speed internet connection
 </li>
 <li>
 Access to a computer suitable for remote administrative work
 </li>
 <li>
 Entry-level candidates welcome &mdash; training and onboarding support provided
 
 
 </li>
 </ul>
 No advanced technical background required. This role focuses on reliability, structure, and accuracy.
 
 
 Work Details
 
 
 <ul>
 <li>
 Location: Fully Remote / Work From Home
 </li>
 <li>
 Region Supported: MENA (UAE, Qatar, Saudi Arabia)
 </li>
 <li>
 Schedule: Flexible scheduling windows with consistent availability required
 </li>
 <li>
 Hours: Full-time or part-time depending on workload and project scope
 </li>
 <li>
 Compensation: Based on experience and engagement level
 
 
 </li>
 </ul>
 Ideal Candidate Profile
 
 
 
 This Position Is Ideal For Individuals Who:
 
 
 
 <ul>
 <li>
 Are beginning a career in administration, operations support, or remote coordination
 </li>
 <li>
 Prefer structured, process-driven environments
 </li>
 <li>
 Take pride in clean spreadsheets and organized systems
 </li>
 <li>
 Enjoy improving workflow clarity
 </li>
 <li>
 Thrive on consistency and predictable responsibilities
 </li>
 <li>
 Want a long-term remote administrative career path
 
 
 </li>
 </ul>
 Growth &amp; Career Development
 
 
 
 This Role Provides Hands-on Exposure To:
 
 
 
 <ul>
 <li>
 Remote operations management
 </li>
 <li>
 Administrative workflow coordination
 </li>
 <li>
 Data management systems
 </li>
 <li>
 Task tracking platforms
 </li>
 <li>
 Internal reporting structures
 </li>
 <li>
 Process documentation standards
 
 
 </li>
 </ul>
 
 Strong Performance May Lead To Advancement Opportunities Such As:
 
 
 
 <ul>
 <li>
 Senior Administrative Assistant
 </li>
 <li>
 Operations Coordinator
 </li>
 <li>
 Quality Assurance Support Specialist
 </li>
 <li>
 Workflow Analyst
 </li>
 <li>
 Team Lead
 </li>
 <li>
 Operations Supervisor
 
 
 </li>
 </ul>
 We prioritize internal growth and structured skill development. Reliable team members who demonstrate consistency, initiative, and ownership will have clear opportunities for progression.
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 100% remote opportunity
 </li>
 <li>
 Entry-level friendly with training provided
 </li>
 <li>
 Clear performance expectations
 </li>
 <li>
 Structured workflows and guidance
 </li>
 <li>
 Growth-focused operational environment
 </li>
 <li>
 Exposure to regional operations in UAE, Qatar, and Saudi Arabia
 </li>
 <li>
 Long-term career development potential
 
 
 </li>
 </ul>
 If you are detail-driven, organized, and looking for a stable remote administrative opportunity with long-term growth potential, we encourage you to apply.
</div>

Administrative Professional - Operations & Office Support (Remote)

KPMG Saudi Arabia

<div>
 
 
 Job Summary
 
 
 
 
 
 
 The Executive Assistant (EA) at KPMG will provide high-level administrative and business support to our Partners. This role requires excellent organizational and interpersonal skills to effectively manage schedules, coordinate communications, and support daily operations. The EA acts as a key point of contact and ensures the efficient handling of confidential information and priorities across two dynamic leadership functions.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Organizing, arranging, and prioritizing meetings to ensure efficient scheduling
 </li>
 <li>
 Booking international and domestic flights, hotels, and transportation
 </li>
 <li>
 Preparing and submitting visa applications and required travel documents
 </li>
 <li>
 Processing and claiming business expenses in a timely manner
 </li>
 <li>
 Completing and maintaining accurate timesheets
 </li>
 <li>
 Managing and optimizing the executive&rsquo;s calendar and daily agenda
 </li>
 <li>
 Handling signature requests and approvals to ensure smooth workflow operations
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent experience
 </li>
 <li>
 Proficient in Microsoft Office suite
 </li>
 <li>
 Experience in managing multiple priorities, administrative coordination, and logistics
 </li>
 <li>
 Well-organized, detail-oriented, ability to multi-task with great follow-up skills
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 </ul>
 
 
</div>

Executive Assistant

Projects Pioneers Contracting Company

Job Title: Site Assistant / Project Site Assistant Location: Mining Project Site Department: Operations / AdministrationJob SummaryThe Site Assistant supports daily site operations by assisting the project team with administrative, coordination, and basic operational tasks. The role helps ensure smooth communication between site departments, maintains records, supports manpower and logistics activities, and assists supervisors in meeting project requirements safely and efficiently.Key Responsibilities<ul><li>Assist the site team with day-to-day administrative and operational support.</li><li>Maintain site records, reports, attendance, and filing systems.</li><li>Support supervisors in coordinating manpower, materials, and equipment requirements.</li><li>Prepare and update documents such as timesheets, leave records, gate passes, and internal reports.</li><li>Help arrange site transport, accommodation, and other logistics for employees and visitors.</li><li>Coordinate with HR, procurement, warehouse, and camp departments when required.</li><li>Track incoming and outgoing documents, tools, materials, and consumables.</li><li>Assist in monitoring site office supplies and request replenishment when needed.</li><li>Support HSE and site management in organizing meetings, inductions, and training records.</li><li>Ensure proper communication between site staff and head office.</li><li>Receive phone calls, emails, and inquiries, and direct them to the relevant department.</li><li>Assist in preparing monthly progress summaries and workforce data.</li><li>Perform other duties assigned by the Site Supervisor, Project Coordinator, or Site Manager.</li></ul>Requirements<ul><li>Diploma or bachelor&rsquo;s degree in Administration, Business, or related field preferred.</li><li>1&ndash;3 years of experience in site administration, project support, or assistant roles.</li><li>Experience in mining, construction, drilling, or industrial projects is an advantage.</li><li>Good knowledge of Microsoft Office, especially Excel, Word, and Outlook.</li><li>Ability to maintain records and prepare reports accurately.</li><li>Good communication skills in English; Arabic is an advantage.</li><li>Ability to work in remote site conditions and under pressure.</li><li>Strong organizational and multitasking skills.</li><li>Basic understanding of site safety rules and procedures.</li></ul>Preferred Skills<ul><li>Good coordination and follow-up skills.</li><li>Ability to work with different departments and nationalities.</li><li>Problem-solving mindset and willingness to support field operations.</li><li>Time management and attention to detail.</li><li>Professional attitude and teamwork spirit.</li></ul>Working Conditions<ul><li>Based at mining project site.</li><li>May require long working hours, shift work, or rotation schedule.</li><li>Must comply with all site safety, security, and company policies.</li></ul>Reporting To<ul><li>Site Supervisor / Project Coordinator / Site Manager</li></ul>For a mining company, this position can also be titled:<ul><li>Site Administrative Assistant</li><li>Project Assistant</li><li>Operations Assistant</li><li>Site Coordinator Assistant</li></ul>Job Type: Full-timePay: ﷼2,000.00 - ﷼2,500.00 per monthWork Location: In person

Assistant (Mining Project)

SkillersZone LLC

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Basic Arabic (spoken and written) is preferred for most MENA markets
 </li>
 <li>
 Basic English (spoken and written)
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Administrative Customer Virtual Entry-Level Admin Assistant (copy)

Explore 172+ Administrative assistant in Saudi Arabia Jobs Near Me this April. Find roles across top companies and apply now to boost your career.