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it & cyber security manager

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it support & security specialist

advisor security crisis management

OQ Chemicals

<div><div><div><div><div><div><b>Job title</b></div></div><div><br>
<div>
Advisor Security &amp; Crisis Management</div></div><div><br>
<div><b>
Grade</b></div></div></div><div></div><div><br>
<div>
<div><b>Stream</b></div></div><div><br>
<div>
PT&amp;C</div></div><div><br>
<div><b>
Function</b></div></div><div><br>
<div>
 Corporate HSSE &ndash; Security &amp; Crisis Management<br>
</div></div></div><br>
<div><div><div><b>Location</b></div></div><div><br>
<div>
Oman &ndash; Muscat<br>
</div></div><div><div><b>Budget control</b></div></div><div><br>
<div>
*OPEX and/or CAPEX and/or Revenue amount as relevant*</div></div></div><div><br>
<div>
<div><b>Reporting to</b></div></div><div><br>
<div>
VP of Corporate HSSE</div></div><div><br>
<div><b>
Direct reports</b></div></div><div><br>
<ul><li>
-<br>
</li></ul></div></div><br>
<div><div><div><b>Job purpose
</b></div><p>Lead Security &amp; Crisis Management activities at OQ SAOC, under VP Corporate HSSE acting as owner of the Security and crisis management systems, by developing the required documentation through: (1) Establish and implement Security and Crisis Management Systems, (2) Prepare and execute an Assurance Plan for Security and Crisis Management services across all OQ locations, (3) Focal point with local authorities in relation to security and crisis management ensuring OQ preparedness and the availability of mutual aids with other organizations and (4) ensure all security measures, standards and systems in OQ are aligned with ROP and other local regulatory bodies.</p>
<div>
The position will act in accordance with the OQ&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by HSSE standards, Omani&rsquo;s government &amp; other legal justification&rsquo;s, and best international practices in consonance with national objectives.</div></div></div><div><br>
<div>
<div><b>Main tasks and responsibilities</b></div><br>
<div></div>
<ul>
<li>Develop and maintain the Corporate Security Management System (Policy, Manual, Plans, SOPs)</li>
<li>Develop and maintain the Corporate Crisis and Emergency Management System (Policy, Manual, Plans, SOPs)</li>
<li>Implement Security and Crisis Management frameworks at OQ SAOC.</li>
<li>Prepare and execute an Assurance Plan for Security and Crisis Management Systems</li>
<li>Contribute to organizational resilience by integrating security and crisis management with business continuity, recovery, and resilience strategies</li>
<li>Oversee security risk management related to contractors, vendors, and supply chains, including assurance and compliance</li>
<li>Conduct Security Risk Assessment at Corporate level and ensure security risk management plans are effective.
</li><li>Establish and maintain security threat intelligence, horizon scanning, and geopolitical risk monitoring capabilities to anticipate emerging risks</li>
<li>Conduct risk assessment at national and international levels related to HSSE that impact OQ as a group.</li>
<li>Integrate security and crisis risks into the Enterprise Risk Management (ERM) framework, including risk appetite alignment, Board‑level reporting, and strategic risk reviews</li>
<li>Prepare and present security and crisis readiness, risk posture, and lessons‑learned briefings to Executive Management and the Board as required</li>
<li>Ensuring OQ preparedness to manage crisis and emergencies by ensuring capability building and resources availability.</li>
<li>Define and implement a corporate security and crisis competency framework, including training pathways for executives, crisis teams, and duty managers</li>
<li>Own and Manage the Duty Manager System at OQ SAOC. Define, govern, and maintain crisis leadership succession, duty coverage, and delegation of authority frameworks</li>
<li>Conduct drills, tabletop and large-scale emergency and crisis level exercises as per the annual HSSE plan.</li>
<li>Ensure integration of cyber‑physical security and crisis scenarios within corporate crisis management planning and exercises</li>
<li>Ensure all security measures, standards and systems in OQ Projects are aligned with ROP and other local regulatory bodies. Provide security and crisis management input into project design, major investments, acquisitions, and new ventures to ensure risk is addressed at concept and design stages.</li>
<li>OQ Focal Point with ROP, NCEM, MEM and other government authorities in relation to security and crisis management.</li>
<li>Support OQ Assets in planning and conducting level 2 exercises when required.</li>
<li>Lead the planning for Level 3 exercise at OQ Group</li>
<li>Advisor to the Chief Incident Commander during emergencies and crisis. Provide authoritative security and crisis management advice with defined escalation and decision‑support authority during Level 2 and Level 3 incidents</li>
<li>Develop and oversee security and crisis performance dashboards, analytics, and digital decisions support tools</li>
<li>Define, monitor, and report key security and crisis management KPIs, maturity assessments, and continuous improvement plans</li>
<li>Conduct security awareness programs for OQ employees</li>
<li>Lead security incident investigation as per OQ policy and procedure.</li>
<li>Support HSSE incident investigation at corporate and OQ Assets.</li></ul></div><br>
</div><br>
<div><div><div><b>Key interactions</b></div>
<div>
Internal: Assurance, Finance, IDS, Cyber Security, People, Communication, All OQ Assets
</div><div>External: Government Authorities and Regulatory bodies</div></div></div><div><br>
<div>
<div><b>Notable Working Conditions. </b>Office environment, intensive computer screen use, Travel.</div></div></div><div><br>
<div>
<div><b>Education requirements</b></div></div><div><br>
<p>
Minimum Qualifications for this position is a bachelor&rsquo;s degree in security management, Crisis, Disaster, Risk, Resilience management, business continuity, engineering, operations or related field.<br>
</p></div></div><br>
<div><div><div><b>Language</b></div></div><div><br>
<div>
Excellent knowledge of written, read, and spoken English (required) | Arabic - Native<br>
</div></div></div><br>
<div><div><div><b>Background and experience</b></div></div><div><br>
<div><b>
Competencies and skills</b></div></div></div><br>
<div>
<div><ul><li>A minimum of 14-16 years of experience in managing Security &amp; Crisis Management functional area for Oil &amp; Gas Industry or relevant fields.
</li><li>Experience in interacting with other discipline managers/professionals.</li>
<li>Demonstrated experience leading corporate-level security and crisis programs, including system development, governance, and assurance.</li></ul><br>
<p></p>
<ul>
<li>Proven ability to interface with national security and emergency authorities (ROP, NCEM, MEM, etc.).</li></ul><br>
<div></div>
<ul>
<li>Experience advising senior leadership during crises and leading large-scale emergency exercises.</li></ul></div><br>
<p></p>
<div>
<ul><li>Strong leadership and team management skills</li>
<li>Strong communication and stakeholder management skills.</li>
<li>Strategic planning, emergency decision‑making, and executive‑level communication skills Proficient in security technologies, crisis management tools, and MS Office</li>
<li>Strong understanding of HSSE integration, risk assessment, and emergency preparedness Skilled of Security and CM systems and applicable codes, standards, and regulations, preferably in O&amp;G environment.</li>
<li>Excellent Knowledge of Security &amp; CM framework/Management System preparation processes.</li>
<li>Excellent interpersonal and multi-cultural sensitivity skills to facilitate effective and collaborative work with multi-agency and cross-functional engagement.</li></ul></div></div></div></div></div><p></p>

Advisor Security & Crisis Management

Nets-international Communication

<p><b>Cisco Umbrella Security Engineer</b></p><p>Job Summary</p><p>We are seeking a skilled <b>Cisco Umbrella Security Engineer</b> responsible for implementing, managing, and supporting cloud-based security solutions using <b>Cisco Umbrella</b>. The role involves protecting enterprise networks from cyber threats through DNS-layer security, secure web gateway, and cloud-delivered firewall capabilities. The engineer will work closely with network, cloud, and security teams to ensure secure internet access and threat prevention.</p><p>Key Responsibilities</p><ul><li>Deploy, configure, and manage <b>Cisco Umbrella security solutions</b> for enterprise environments.</li><li>Monitor <b>DNS-layer security events, policy violations, and threat intelligence alerts</b> using the Umbrella dashboard.</li><li>Configure and manage <b>web filtering, DNS security policies, and access controls</b>.</li><li>Integrate Cisco Umbrella with <b>firewalls, SIEM tools, and identity platforms</b>.</li><li>Investigate and respond to <b>security incidents and internet-based threats</b>.</li><li>Troubleshoot issues related to <b>roaming clients, DNS security, and secure web gateway services</b>.</li><li>Conduct <b>security policy reviews and optimization</b> for improved threat protection.</li><li>Collaborate with IT and cybersecurity teams to ensure secure network architecture.</li><li>Generate security reports and provide recommendations to management.</li><li>Document security configurations, incident reports, and standard operating procedures.</li></ul><p>Required Skills</p><ul><li>Strong knowledge of <b>networking protocols (TCP/IP, DNS, DHCP, VPN)</b>.</li><li>Hands-on experience with <b>Cisco Umbrella or Secure Internet Gateway (SIG)</b>.</li><li>Experience with <b>firewalls, IDS/IPS, and SIEM tools</b>.</li><li>Understanding of <b>Zero Trust, Secure Web Gateway (SWG), and cloud security</b>.</li><li>Experience integrating Umbrella with <b>Active Directory, endpoint security, or cloud platforms</b>.</li><li>Strong troubleshooting and incident response skills.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in <b>Computer Science, Information Security, or IT</b>.</li><li><b>3&ndash;7 years of experience</b> in cybersecurity or network security roles.</li><li>Hands-on experience with <b>Cisco security technologies</b>.</li></ul><p>Preferred Certifications</p><ul><li><b>CCNA Security</b></li><li><b>CCNP Security</b></li><li>Cisco Umbrella / Secure Access certifications</li></ul><p>Tools &amp; Technologies</p><ul><li>Cisco Umbrella</li><li>Cisco SecureX</li><li>Cisco ASA / Cisco Secure Firewall</li><li>SIEM (Splunk, QRadar)</li><li>DNS security tools</li><li>VPN &amp; Zero Trust solutions</li></ul><p>Job Type: Full-time</p><p>Pay: RO34,000.000 - RO45,000.000 per year</p><p>Work Location: In person</p>

Cisco Umbrella Security

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>03/30/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Work Experience</p>
<div>8&ndash;10 years of experience in the ICT/IT field
</div></div><div><p>Industry</p>
<div>Engineering
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div><b>Strategic &amp; Operational Leadership</b><br>
<br>
</div><div></div><br>
<div>Lead IT transformation initiatives and system upgrades.<br>
</div><div>
Manage the ICT budget to ensure cost-effectiveness in licensing, hardware procurement, and telecommunications contracts.<br>
</div><div>
Act as the primary point of contact for external vendors and service providers.<br>
</div><div>
Oversee the IT support function and ensure timely issue resolution.<br>
</div><div>
Supervise and mentor ICT technical specialists, ensuring clear KPIs and continuous professional development.</div><div></div><div><b><br>
Cybersecurity &amp; Risk Management</b></div><div></div><div><br>
Develop and implement the organization&rsquo;s cybersecurity strategy.<br>
</div><div>
Work with Security Specialists to maintain a robust cybersecurity posture (ISO 27001 or similar).<br>
</div><div>
Establish and enforce information security policies and standards.<br>
</div><div>
Maintain data privacy and protection protocols.<br>
</div><div>
Report cybersecurity risks and mitigation plans to senior management.<br>
</div><div>
Provide periodic reporting on IT performance, system health, and security posture.</div><div></div><div><b><br>
Business Continuity &amp; Infrastructure Management</b></div><div></div><div><br>
Ensure disaster recovery, business continuity, and data protection measures are in place and regularly tested.<br>
</div><div>
Manage ERP, HR systems, Microsoft 365, and all enterprise platforms, including licensing, access, and support.<br>
</div><div>
Oversee the System &amp; Cloud Administrators to ensure hybrid infrastructure is optimized, secure, and backed up.</div><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><b>
Qualifications:</b></div><div></div><div><br>
Strong knowledge of Microsoft 365, Azure/AWS, VoIP, and SD‑WAN<br>
</div><div>
Experience in cybersecurity frameworks and risk management<br>
</div><div>
Skilled in ERP and enterprise systems management<br>
</div><div>
Strong understanding of IT infrastructure and network architecture<br>
</div><div>
Excellent leadership and communication skills<br>
</div><div>
Strong reporting and documentation capabilities<br>
</div><div>
Certifications preferred: PMP/Prince2, ITIL Foundation, or CISSP<br>
</div><div>
Must be Oman resident</div><div></div><div><b><br>
Educational Requirements:</b></div><div></div><div><br>
Bachelor&rsquo;s degree in IT, Computer Science, Cybersecurity, or a related field</div><div></div><div><b><br>
Experience Requirements:</b></div><div></div><div><br>
8&ndash;10 years of experience in the ICT/IT field<br>
</div><div>
Experience in managing IT operations, security, cloud, and infrastructure environments is preferred</div></div>

IT & Cyber Security Manager

UptimeAI Inc.

<div>
 <p>
  UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role : Customer Success Advocate
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Masqa&tcedil;, Oman
 </p>
 <p>
  <strong>
   Department:
  </strong>
  <strong>
   Customer Success
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 </p>
 <p>
  We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
  </li>
  <li>
   Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
  </li>
  <li>
   Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
  </li>
  <li>
   Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
  </li>
  <li>
   Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
  </li>
  <li>
   Identify additional use cases and features that can further enhance the value customers achieve.
  </li>
  <li>
   Efficiently address customer needs and contribute to process improvements for greater efficiency.
  </li>
  <li>
   Engage with customers and prospects in person for operational workshops (approximately 30% travel).
  </li>
  <li>
   Support internal stakeholders by generating case studies and value stories.
  </li>
  <li>
   Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
  </li>
  <li>
   Collaborating with the product team to ensure the roadmap aligns with customer business needs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
  </li>
  <li>
   Familiarity with Asset Performance Management (APM).
  </li>
  <li>
   Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
  </li>
  <li>
   Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
  </li>
  <li>
   Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
  </li>
  <li>
   Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
  </li>
  <li>
   Strong Plus:
  </li>
  <li>
   Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
  </li>
  <li>
   Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Why to join UptimeAI:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Impact Industry-Wide Change:
   </strong>
   Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
  </li>
  <li>
   <strong>
    Collaborative and Growth-Oriented Environment:
   </strong>
   Join a talented, passionate team that values innovation, continuous learning, and professional growth.
  </li>
  <li>
   <strong>
    Opportunities for Leadership and Innovation:
   </strong>
   Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Success Advocate

MIGRE Netcom Technologies LLC

<p><b>About the Role</b></p><p>At MIGRE Netcom Technologies LLC, we believe that security is not just protection it is a business enabler. We build secure, scalable digital infrastructure that powers modern enterprises across Oman and beyond. Our approach combines advanced cybersecurity practices with practical, real-world implementation.</p><p>We are looking for a Senior Cybersecurity Engineer who will take ownership of our security architecture and strategy. This is not just an operational role you will shape how security is embedded into every layer of our systems. You will work closely with engineering, infrastructure, and leadership teams to ensure our platforms remain resilient, compliant, and future-ready.</p><p>Why Work With Us</p><p><b>The Environment</b><br/>Our office is located in Al Khuwair Business District, Muscat. We provide a professional and collaborative workspace designed for focus, innovation, and continuous improvement.</p><p><b>Security First Culture</b><br/>You will join a team that prioritizes cybersecurity at every level. Your expertise will directly influence key decisions and long-term strategy.</p><p><b>Modern Infrastructure</b><br/>We work with cloud platforms, enterprise networks, and advanced security tools. You will have the opportunity to implement best-in-class solutions across multiple environments.</p><p><b>Growth and Development</b><br/>We support continuous learning through certifications, training programs, and industry exposure to keep your skills up to date.</p><p>Monthly Salary</p><p>OMR 2,500 to OMR 3,500</p><p>Key Responsibilities</p><p><b>Security Architecture Ownership</b><br/>Design and implement security frameworks across cloud, network, and application environments. Ensure systems are secure by design.</p><p><b>Threat Detection and Response</b><br/>Monitor systems using SIEM tools, investigate incidents, and lead response efforts to mitigate risks quickly and effectively.</p><p><b>Vulnerability Management</b><br/>Conduct regular security assessments, penetration testing coordination, and remediation planning.</p><p><b>Compliance and Governance</b><br/>Ensure alignment with industry standards and regulatory requirements. Maintain documentation and support audits.</p><p><b>Collaboration and Advisory</b><br/>Work closely with engineering and IT teams to embed security best practices into all projects and operations.</p><p>What We Are Looking For</p><p><b>Experience</b><br/>5 to 8 years of experience in cybersecurity, information security, or related roles.</p><p><b>Technical Expertise</b><br/>Strong knowledge of network security, cloud security, firewalls, intrusion detection systems, and endpoint protection.</p><p><b>Tools and Platforms</b><br/>Experience with SIEM tools, vulnerability scanners, and cloud security platforms such as AWS or Azure.</p><p><b>Certifications</b><br/>Relevant certifications such as CISSP, CEH, or equivalent are highly preferred.</p><p><b>Mindset</b><br/>You are proactive, detail-oriented, and able to balance security best practices with business needs.</p><p>Job Types: Full-time, Permanent</p><p>Pay: RO2,500.000 - RO3,000.000 per month</p><p>Work Location: In person</p>

Senior Cybersecurity Engineer

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>03/31/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Work Experience</p>
<div>Minimum of 4&ndash;6 years of experience in an IT support role
</div></div><div><p>Industry</p>
<div>IT Services
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div><b>MAIN TASKS:</b><br>
</div><ul><li>
Provide comprehensive technical support for hardware, software, &amp; communication tools to all office &amp; field staff.<br>
</li><li>
Manage the full lifecycle of user accounts, including onboarding, offboarding, and access permissions.<br>
</li><li>
Monitor security logs and alerts to identify, investigate, and mitigate potential cybersecurity threats<br>
</li><li>
Deploy and maintain endpoint protection tools, such as antivirus, EDR, and disk encryption.<br>
</li><li>
Manage and troubleshoot local area network (LAN) and wireless connectivity within the office environment.<br>
</li><li>
Assist in the implementation and enforcement of corporate IT security policies and procedures.<br>
</li><li>
Conduct regular vulnerability scans and coordinate the patching of workstations and office software.<br>
</li><li>
Maintain an accurate inventory of all IT assets, including laptops, mobile devices, and peripherals.<br>
</li><li>
Deliver basic cybersecurity awareness training to employees to reduce the risk of phishing and social engineering.<br>
</li><li>
Support the Systems &amp; Cloud Administrator in maintaining office-based backup solutions and recovery tests.<br>
</li><li>
Document all support requests and technical resolutions within the company&rsquo;s ticketing system.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><div><br>
</div><div><b>
QUALIFICATIONS:</b><br>
</div><ul><li>
 Proven ability to troubleshoot Windows environments and Microsoft 365 applications.<br>
</li><li>
Hands-on experience with firewall management and VPN configuration for secure remote access.<br>
</li><li>
Solid understanding of networking protocols, including TCP/IP, DNS, and DHCP.<br>
</li><li>
Familiarity with security frameworks (such as NIST or ISO 27001) as applied to corporate IT.<br>
</li><li>
Ability to communicate technical concepts clearly to non-technical staff.<br>
</li><li>
Experience using ticketing systems and remote monitoring (RMM) tools.<br>
</li><li>
Strong analytical mindset with a focus on proactive problem-solving.<br>
</li><li>
Must be Oman resident<br>
</li></ul><div><b>
EDUCATIONAL:</b><br>
</div><ul><li>
 Bachelor&rsquo;s degree in computer science, Information Technology, Cybersecurity, or a closely related field.<br>
</li></ul><div><b>
EXPERIENCE:</b><br>
</div><ul><li><b>
 </b>Minimum of 4&ndash;6 years of experience in an IT support role, with at least 1&ndash;2 years specifically focused on or involving junior-level cybersecurity responsibilities.<br>
</li></ul><div>
Experience working within a structured ICT department (ideally in a utility or service-oriented sector) is an advantage.<br>
</div><div>
Job Purpose The IT Support &amp; Security Specialist serves as the primary guardian of the company&rsquo;s digital workplace, ensuring that end-users remain productive while the corporate network and data remain secure. This role balances responsive technical troubleshooting with proactive security monitoring, bridging the gap between daily hardware/software support and the implementation of essential cybersecurity protocols.</div></div></div><div></div>

IT Support & Security Specialist

ahlibank

<div>
 <strong>
  SUMMARY OF ROLE:
 </strong>
 <br/>
 The Website Development / Support Engineer is responsible for maintaining, updating, and enhancing the bank&rsquo;s websites to ensure accuracy, security, and compliance with internal and regulatory standards. The role involves updating content, developing new features, improving user experience, and collaborating with business, marketing, and IT teams to deliver timely website updates. The incumbent will also ensure that the websites reflect the bank&rsquo;s branding, support digital campaigns, and maintain high availability and performance.
 <br/>
 <br/>
 <strong>
  KEY RESPONSIBILITIES:
  <br/>
 </strong>
 <strong>
  Website Maintenance &amp; Content Updates
  <br/>
 </strong>
 &bull; Update website content (banners, products, announcements, press releases, campaigns) in a timely manner.
 <br/>
 &bull; Ensure website information is accurate, up to date, and compliant with regulatory standards.
 <br/>
 &bull; Manage CMS workflows and content approvals in coordination with business teams.
 <br/>
 <br/>
 <strong>
  Development &amp; Enhancements:
  <br/>
 </strong>
 &bull; Customize and maintain WordPress themes and plugins.
 <br/>
 &bull; Develop new pages, templates, and features as required by business units.
 <br/>
 &bull; Ensure responsive design and cross-browser compatibility.
 <br/>
 &bull; Manage and optimize SQL databases used by WordPress for performance, backup, and recovery.
 <br/>
 &bull; Write and optimize SQL queries for reporting and troubleshooting website data issues.
 <br/>
 &bull; Monitor webserver performance (Apache, IIS, etc.), ensuring uptime, scalability, and security.
 <br/>
 <br/>
 <strong>
  Security &amp; Compliance:
  <br/>
 </strong>
 &bull; Ensure websites comply with bank security standards and regulatory requirements.
 <br/>
 &bull; Perform regular updates, patches, and vulnerability scans.
 <br/>
 &bull; Collaborate with IT Security to address website risks and incidents.
 <br/>
 <br/>
 <strong>
  Performance &amp; Availability:
  <br/>
 </strong>
 &bull; Monitor site performance, uptime, and responsiveness.
 <br/>
 &bull; Optimize sites for speed, SEO, and accessibility.
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 &bull; Manage backups and ensure disaster recovery readiness.
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 <br/>
 <strong>
  Collaboration &amp; Support:
  <br/>
 </strong>
 &bull; Work with marketing, digital banking, and product teams to deliver campaigns and promotions.
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 &bull; Coordinate with IT infrastructure teams for hosting, SSL certificates, and server configurations.
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 &bull; Apply patches, manage SSL certificates, and configure load balancing for high-availability environments.
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 &bull; Provide technical support to internal stakeholders for website-related issues.
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 <br/>
 <strong>
  Innovation &amp; Continuous Improvement:
  <br/>
 </strong>
 &bull; Stay updated on WordPress, PHP, and digital banking website trends.
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 &bull; Recommend improvements to enhance customer experience and digital engagement.
 <br/>
 &bull; Explore automation opportunities for website updates and monitoring.
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 <br/>
 <strong>
  Deployment &amp; Server Management:
  <br/>
 </strong>
 &bull; Own end-to-end website deployment cycles, ensuring secure and compliant releases.
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 &bull; Manage hosting environments, domains, and SSL certificates
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 &bull; Monitor servers for uptime, performance, and capacity planning.
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 &bull; Coordinate with infrastructure teams to ensure scalability, disaster recovery, and business continuity.
 <br/>
 &bull; Implement automation tools for deployment and monitoring where applicable.
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 &bull; Configure, monitor, and maintain SMTP servers for secure and reliable email delivery
 <br/>
 <br/>
 <strong>
  Business Control &amp; Governance
  <br/>
 </strong>
 &bull; Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.
 <br/>
 <br/>
 <br/>
 Requirements
 <br/>
 <br/>
 &bull; Omani Nationals only
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 &bull; Minimum Diploma, Bachelor&rsquo;s degree preferred in Computer Science, Information Technology, or related field.
 <br/>
 &bull; Minimum 5 years of experience in website development/administration.
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 <br/>
 <br/>
</div>


Website Development Support Engineer

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