cybersecurity analyst (tier 1 / soc analyst)

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customer support representative Jobs in Muscat

customer support representative

cybersecurity analyst (tier 1 / soc analyst) Jobs in Muscat

it & cyber security manager Jobs in Muscat

it & cyber security manager

it administrator

it support security specialist

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>03/31/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Work Experience</p>
<div>Minimum of 4&ndash;6 years of experience in an IT support role
</div></div><div><p>Industry</p>
<div>IT Services
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div><b>MAIN TASKS:</b><br>
</div><ul><li>
Provide comprehensive technical support for hardware, software, &amp; communication tools to all office &amp; field staff.<br>
</li><li>
Manage the full lifecycle of user accounts, including onboarding, offboarding, and access permissions.<br>
</li><li>
Monitor security logs and alerts to identify, investigate, and mitigate potential cybersecurity threats<br>
</li><li>
Deploy and maintain endpoint protection tools, such as antivirus, EDR, and disk encryption.<br>
</li><li>
Manage and troubleshoot local area network (LAN) and wireless connectivity within the office environment.<br>
</li><li>
Assist in the implementation and enforcement of corporate IT security policies and procedures.<br>
</li><li>
Conduct regular vulnerability scans and coordinate the patching of workstations and office software.<br>
</li><li>
Maintain an accurate inventory of all IT assets, including laptops, mobile devices, and peripherals.<br>
</li><li>
Deliver basic cybersecurity awareness training to employees to reduce the risk of phishing and social engineering.<br>
</li><li>
Support the Systems &amp; Cloud Administrator in maintaining office-based backup solutions and recovery tests.<br>
</li><li>
Document all support requests and technical resolutions within the company&rsquo;s ticketing system.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><div><br>
</div><div><b>
QUALIFICATIONS:</b><br>
</div><ul><li>
 Proven ability to troubleshoot Windows environments and Microsoft 365 applications.<br>
</li><li>
Hands-on experience with firewall management and VPN configuration for secure remote access.<br>
</li><li>
Solid understanding of networking protocols, including TCP/IP, DNS, and DHCP.<br>
</li><li>
Familiarity with security frameworks (such as NIST or ISO 27001) as applied to corporate IT.<br>
</li><li>
Ability to communicate technical concepts clearly to non-technical staff.<br>
</li><li>
Experience using ticketing systems and remote monitoring (RMM) tools.<br>
</li><li>
Strong analytical mindset with a focus on proactive problem-solving.<br>
</li><li>
Must be Oman resident<br>
</li></ul><div><b>
EDUCATIONAL:</b><br>
</div><ul><li>
 Bachelor&rsquo;s degree in computer science, Information Technology, Cybersecurity, or a closely related field.<br>
</li></ul><div><b>
EXPERIENCE:</b><br>
</div><ul><li><b>
 </b>Minimum of 4&ndash;6 years of experience in an IT support role, with at least 1&ndash;2 years specifically focused on or involving junior-level cybersecurity responsibilities.<br>
</li></ul><div>
Experience working within a structured ICT department (ideally in a utility or service-oriented sector) is an advantage.<br>
</div><div>
Job Purpose The IT Support &amp; Security Specialist serves as the primary guardian of the company&rsquo;s digital workplace, ensuring that end-users remain productive while the corporate network and data remain secure. This role balances responsive technical troubleshooting with proactive security monitoring, bridging the gap between daily hardware/software support and the implementation of essential cybersecurity protocols.</div></div></div><div></div>

IT Support & Security Specialist

Noventiq WLL

<p>We are looking for a skilled Senior IT Support Specialist to manage and support IT infrastructure and end-user environments. This position will be deputed to a customer site, and the candidate will be responsible for providing high-quality on-site IT support while ensuring smooth and secure IT operations.</p><p><b>Key Responsibilities</b></p><ul><li>Administer and support Windows 10/11 desktops and macOS devices</li><li>Manage Windows Server 2012+ environments and Active Directory</li><li>Provide Tier 2/3 end-user support across desktop, mobile, and cloud platforms</li><li>Manage Microsoft Intune and Entra ID (Azure AD)</li><li>Deploy and support VMware and/or Hyper-V virtualization platforms</li><li>Configure and monitor Microsoft 365 security features (DLP, data classification, compliance)</li><li>Support onboarding and offboarding with proper access and security controls</li><li>Troubleshoot hardware, software, and network issues efficiently</li></ul><p><b>Required Skills</b></p><ul><li>Strong hands-on experience in Windows and macOS environments</li><li>Experience with Windows Server and Active Directory</li><li>Experience with VMware or Hyper-V virtualization</li><li>Knowledge of Microsoft Intune, Entra ID, and Microsoft 365 security</li><li>Strong troubleshooting and communication skills</li></ul><p><b>Additional Requirement</b><br/>Candidate should be willing to work from the customer location and support activities after office hours, weekends, and public holidays when required.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Senior IT Support Specialist

Prosupport Services Company Limited

<div>
 <p>
  The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.
 </p>
 <br/>
 Tasks
 <br/>
 <ul>
  <br/>
  <li>
   Provide technical support to users on hardware, software, network, and application issues.
  </li>
  <br/>
  <li>
   Respond to IT support requests and resolve issues in a timely and professional manner.
  </li>
  <br/>
  <li>
   Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
  </li>
  <br/>
  <li>
   Set up user accounts, email access, and system permissions.
  </li>
  <br/>
  <li>
   Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
  </li>
  <br/>
  <li>
   Perform routine system checks, updates, and backups.
  </li>
  <br/>
  <li>
   Assist in managing antivirus, security patches, and access controls.
  </li>
  <br/>
  <li>
   Support troubleshooting of network, email, and connectivity issues.
  </li>
  <br/>
  <li>
   Maintain an inventory of IT equipment and software licenses.
  </li>
  <br/>
  <li>
   Document IT procedures, system configurations, and troubleshooting guides.
  </li>
  <br/>
  <li>
   Ensure proper handling, storage, and maintenance of IT assets.
  </li>
  <br/>
  <li>
   Support implementation of IT security policies and best practices.
  </li>
  <br/>
  <li>
   Ensure compliance with company IT policies and data protection requirements.
  </li>
  <br/>
  <li>
   Assist with audits and system reviews where required.
  </li>
  <br/>
  <li>
   Work closely with vendors and service providers for repairs and upgrades.
  </li>
  <br/>
  <li>
   Support system upgrades, new software rollouts, and IT projects.
  </li>
  <br/>
  <li>
   Provide basic user training on IT systems and applications.
  </li>
  <br/>
 </ul>
 <br/>
 Requirements
 <br/>
 <ul>
  <br/>
  <li>
   Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, Information Systems, or a related field.
  </li>
  <br/>
  <li>
   Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
  </li>
  <br/>
  <li>
   Minimum of 1&ndash;3 years&rsquo; experience in an IT support or helpdesk role.
  </li>
  <br/>
  <li>
   Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
  </li>
  <br/>
  <li>
   Strong troubleshooting and problem-solving skills.
  </li>
  <br/>
  <li>
   Good knowledge of computer hardware, software, and networks.
  </li>
  <br/>
  <li>
   Ability to communicate technical issues clearly to non-technical users.
  </li>
  <br/>
  <li>
   Good time management and ability to handle multiple tasks.
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  Employee will be working for 4 hrs a day, and a total of 8 days in the month.
 </p>
</div>


IT SUPPORT OFFICER

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>03/30/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Work Experience</p>
<div>8&ndash;10 years of experience in the ICT/IT field
</div></div><div><p>Industry</p>
<div>Engineering
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div><b>Strategic &amp; Operational Leadership</b><br>
<br>
</div><div></div><br>
<div>Lead IT transformation initiatives and system upgrades.<br>
</div><div>
Manage the ICT budget to ensure cost-effectiveness in licensing, hardware procurement, and telecommunications contracts.<br>
</div><div>
Act as the primary point of contact for external vendors and service providers.<br>
</div><div>
Oversee the IT support function and ensure timely issue resolution.<br>
</div><div>
Supervise and mentor ICT technical specialists, ensuring clear KPIs and continuous professional development.</div><div></div><div><b><br>
Cybersecurity &amp; Risk Management</b></div><div></div><div><br>
Develop and implement the organization&rsquo;s cybersecurity strategy.<br>
</div><div>
Work with Security Specialists to maintain a robust cybersecurity posture (ISO 27001 or similar).<br>
</div><div>
Establish and enforce information security policies and standards.<br>
</div><div>
Maintain data privacy and protection protocols.<br>
</div><div>
Report cybersecurity risks and mitigation plans to senior management.<br>
</div><div>
Provide periodic reporting on IT performance, system health, and security posture.</div><div></div><div><b><br>
Business Continuity &amp; Infrastructure Management</b></div><div></div><div><br>
Ensure disaster recovery, business continuity, and data protection measures are in place and regularly tested.<br>
</div><div>
Manage ERP, HR systems, Microsoft 365, and all enterprise platforms, including licensing, access, and support.<br>
</div><div>
Oversee the System &amp; Cloud Administrators to ensure hybrid infrastructure is optimized, secure, and backed up.</div><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><b>
Qualifications:</b></div><div></div><div><br>
Strong knowledge of Microsoft 365, Azure/AWS, VoIP, and SD‑WAN<br>
</div><div>
Experience in cybersecurity frameworks and risk management<br>
</div><div>
Skilled in ERP and enterprise systems management<br>
</div><div>
Strong understanding of IT infrastructure and network architecture<br>
</div><div>
Excellent leadership and communication skills<br>
</div><div>
Strong reporting and documentation capabilities<br>
</div><div>
Certifications preferred: PMP/Prince2, ITIL Foundation, or CISSP<br>
</div><div>
Must be Oman resident</div><div></div><div><b><br>
Educational Requirements:</b></div><div></div><div><br>
Bachelor&rsquo;s degree in IT, Computer Science, Cybersecurity, or a related field</div><div></div><div><b><br>
Experience Requirements:</b></div><div></div><div><br>
8&ndash;10 years of experience in the ICT/IT field<br>
</div><div>
Experience in managing IT operations, security, cloud, and infrastructure environments is preferred</div></div>

IT & Cyber Security Manager

NaurEmerald ITServices

<p><b>About the role</b><br/><b>Entry-level SOC analyst role responsible for 24/7 monitoring, initial triage, and escalation of security alerts using modern detection and response tools.</b></p><p>Key responsibilities</p><ul><li>Monitor alerts from SIEM, EDR, IDS/IPS, firewalls, cloud security tools, and other telemetry.</li><li>Triage and enrich security events: validate alerts, assess severity, and gather contextual data.</li><li>Escalate confirmed incidents to Tier 2 / Incident Response with evidence and recommended actions.</li><li>Execute playbooks and runbooks for common detections (malware, suspicious logins, lateral movement, data exfiltration).</li><li>Investigate logs, network flows, endpoint telemetry, and cloud activity to determine scope and impact.</li><li>Perform basic forensic collection and preserve artifacts per procedures.</li><li>Maintain accurate incident records in the ticketing/incident management system.</li><li>Ingest and apply threat intelligence: map IOCs, update watchlists, and tune detections.</li><li>Collaborate with IT Ops, Platform, and DevOps teams to remediate vulnerabilities and misconfigurations.</li><li>Participate in shift rotations for 24/7 SOC coverage and produce handover briefings.</li><li>Contribute to continuous improvement: refine playbooks, reduce false positives, and document lessons learned.</li><li>Adhere to security policies, compliance requirements, and data handling procedures.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Cybersecurity, Computer Science, IT, or equivalent; or relevant certifications/experience.</li><li>0&ndash;2 years in security monitoring, IT support, or network/endpoint administration.</li><li>Familiarity with SIEM (Splunk, Microsoft Sentinel, Elastic, or similar) and EDR (CrowdStrike, SentinelOne, Carbon Black, etc.).</li><li>Basic understanding of network protocols (TCP/IP, DNS, HTTP/S), host OS internals (Windows/Linux), and log analysis.</li><li>Knowledge of security concepts: authentication, IAM, encryption, malware types, and attack techniques (MITRE ATT&amp;CK desirable).</li><li>Comfortable with command-line tools, basic scripting (Python, PowerShell, or Bash), and query languages (KQL, SPL, Elastic DSL).</li><li>Strong analytical skills, attention to detail, and ability to work under pressure.</li><li>Good communication skills in English; Arabic is a plus.</li><li>Willingness to work shifts (including nights) and participate in on-call rotations.</li></ul><p>Preferred (not required)</p><ul><li>Certifications: CompTIA Security+, CySA+, CEH, or SOC-specific credentials.</li><li>Experience with cloud security monitoring (AWS/Azure/GCP) and cloud-native logging.</li><li>Familiarity with SOAR platforms (Cortex XSOAR, Splunk SOAR) and threat intelligence tools.</li><li>Prior exposure to incident response, malware analysis, or digital forensics.</li></ul><p>What we offer</p><ul><li>Competitive Oman-market salary and benefits.</li><li>Training, mentorship, and certification support.</li><li>Career progression to Tier 2/Incident Responder, Threat Hunter, or SOC Engineer roles.</li><li>Modern tools and a collaborative SOC environment with hybrid work options.</li></ul><p>Job Type: Full-time</p><p>Pay: RO19.000 - RO30.000 per hour</p><p>Expected hours: 40 per week</p><p>Work Location: On the road</p>

Cybersecurity Analyst (Tier 1 / SOC Analyst)

InterTech LLC

<p><b>Location</b>: Muscat, Oman</p><p><b>Employment Type</b>: Contract (1.5 - 2 years)</p><p><b>Joining</b>: Immediate(open to Omani citizens only)</p><p><b>Job Summary</b></p><p>We are seeking a motivated and skilled <b>Network Support Engineer </b>to join a Ministry-based project on a contractual basis. The candidate will be responsible for supporting, maintaining, and troubleshooting network infrastructure to ensure smooth and secure operations.</p><p><b>Key Responsibilities</b></p><ul><li>Monitor and maintain network systems, including LAN, WAN, and Wi-Fi infrastructure</li><li>Basic IT support and troubleshooting.</li><li>Hands-on experience with network hardware and troubleshooting</li><li>Familiarity with firewalls and network security practices</li><li>Troubleshoot network issues and provide timely resolution</li><li>Configure and support network devices such as routers, switches, and firewalls</li><li>Perform routine network maintenance and system upgrades</li><li>Ensure network security and compliance with organizational policies</li><li>Support end-users with connectivity and network-related issues</li><li>Maintain documentation of network configurations and incidents</li><li>Coordinate with vendors and internal teams when required</li><li>Good knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs)</li><li>Certifications such as CCNA/ CEH (preferred)</li></ul><p><b>Requirements</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in IT, Computer Science, Network Engineering, or related field</li><li><b>Experience: Minimum 2 years in IT/ network support or similar role</b></li><li>Hands-on experience with network hardware and troubleshooting</li><li>Good communication and problem-solving skills</li><li>Ability to work under pressure and meet deadlines</li></ul><p>Job Type: Contract<br/>Contract length: 12-18 months</p><p>Pay: Up to RO700.000 per month</p><p>Application Question(s):</p><ul><li>What is your expected monthly salary in OMR?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>hands-on network support and troubleshooting: 2 years (Required)</li></ul><p>Work Location: In person</p>

Network Support Engineer (Omani candidates only)

Freeloader Mail Solutions

<p><b>Job Title:</b> IT Operations Manage</p><p><b>Company:</b> Freeloader Mail Solutions</p><p><b>Location:</b> Muscat, Oman</p><p><b>Salary:</b> OMR 1,900 per month</p><p><b>About Freeloader Mail Solutions:</b></p><p>Freeloader Mail Solutions is a growing company dedicated to providing innovative mail and logistics solutions. We pride ourselves on efficiency, reliability, and cutting-edge technology to serve our clients. As we expand our operations, we are seeking a skilled and experienced IT Operations Manager to join our team in Muscat.</p><p><b>Job Description:</b></p><p>We are looking for a proactive and experienced IT Operations Manager to oversee our IT infrastructure and operations in Muscat. The ideal candidate will be responsible for managing all aspects of our IT systems, ensuring seamless operations, and supporting the company's strategic goals.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and maintain the company's IT infrastructure, including networks, servers, and hardware.</li><li>Oversee IT operations, ensuring high availability and performance of systems.</li><li>Develop and implement IT policies, procedures, and best practices.</li><li>Manage IT projects, from planning to execution.</li><li>Lead and mentor the IT support team.</li><li>Ensure the security of IT systems and data.</li><li>Manage IT budgets and vendor relationships.</li><li>Collaborate with other departments to align IT strategies with business objectives.</li></ul><p><b>Qualifications:</b></p><ul><li>Proven experience as an IT Operations Manager or in a similar role.</li><li>Strong understanding of IT infrastructure, network management, and system administration.</li><li>Experience with IT project management.</li><li>Excellent leadership and team management skills.</li><li>Proficiency in IT security principles and practices.</li><li>Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li><li>Knowledge of Omani labor laws and regulations is a plus.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary of OMR 1,900 per month.</li><li>Opportunity to work with a dynamic and growing company.</li><li>A supportive and collaborative work environment.</li><li>Potential for professional growth and development.</li></ul><p><b>How to Apply:</b></p><p>Interested candidates are invited to submit their CV and a cover letter highlighting their relevant experience and technical expertise.</p><p>نوع الوظيفة: دوام كامل</p><p>الراتب المدفوع: ﷼٠٫٠٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

IT Operations Manager

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