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customer service specialist – turkey Jobs in Turkey

customer service specialist – turkey

procurement specialist

axa international service specialist / assistant specialist Jobs in Turkey

business development specialist Jobs in Turkey

business development specialist

after sales service specialist

Yadea

<div>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide on-site and remote technical support, including installation, troubleshooting, maintenance, and repair of products.
  </li>
  <li>
   Respond promptly to customer service requests and ensure timely resolution.
  </li>
  <li>
   Conduct regular customer follow-ups to gather feedback and improve service quality.
  </li>
  <li>
   Manage spare parts inventory and coordinate logistics with headquarters.
  </li>
  <li>
   Collaborate with the global technical team to escalate and resolve complex issues.
  </li>
  <li>
   Comply with local regulations and uphold company standards in all customer interactions.
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Turkish speaker with fluent English communication skills (written and spoken).
  </li>
  <li>
   Bachelor&rsquo;s degree in Engineering, Electronics, Mechanical, or a related field.
  </li>
  <li>
   Minimum 2 years of experience in after-sales service, technical support, or field service roles.
  </li>
  <li>
   Valid driver&rsquo;s license and willingness to travel frequently within Turkey.
  </li>
  <li>
   Strong problem-solving skills and customer-oriented mindset.
  </li>
 </ul>
</div>


After Sales Service Specialist

SIEGWERK

<div><div><b>Our Benefits &ndash; What We Offer You?</b></div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div><b><br>
Your Tasks &ndash; What You can expect as Customer Service Specialist?</b></div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div><b><br>
Your Profile &ndash; What do You bring as </b><b>Customer Service Specialist</b><b>?</b></div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

DP World

<div><p>We are looking for a detail-oriented <b>Ocean Freight Export Operation Specialist</b> to manage end-to-end ocean export operations and ensure smooth coordination across all stakeholders. This role is key to maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to customers.</p><p><b>
Your Responsibilities:</b></p><ul><li>
Manage end-to-end seafreight export operations from order receipt to final invoicing,</li><li>
Ensure accurate and timely flow of documentation and shipment information,</li><li>
Coordinate with customers, customs brokers, shipping lines, and overseas agents,</li><li>
Monitor export shipments and ensure compliance with customs and international trade regulations,</li><li>
Prepare and review shipping instructions, confirm draft Bills of Lading, and ensure timely document release,</li><li>
Issue Bills of Lading and invoices after vessel departure and deliver them to customers,</li><li>
Coordinate with finance for account control, payment collection, and document release,</li><li>
Organize payment processes and ensure original documents are received and forwarded to relevant parties,</li><li>
Send pre-alerts and shipment details to overseas agents,</li><li>
Control costs, calculate profit margins, and manage invoicing processes in the system,</li><li>
Ensure accurate system entries (e.g., shipment data, costs) and support reporting processes,</li><li>
Maintain regular communication with customers, manage relationships, and support business development,</li><li>
Identify opportunities to expand business (e.g., shifting from FOB/EXW to CIF shipments),</li><li>
Evaluate suppliers, maintain relationships, and report on new supplier opportunities,</li><li>
Support sales teams with alternative solutions and service options,</li><li>
Review and approve invoices, coordinate with accounting, and ensure timely processing,</li><li>
Support documentation, archiving processes, and participate in team meetings,</li></ul><p></p><p><b><br>
Your Profile:</b></p><ul><li>
Associate or Bachelor&rsquo;s degree in Logistics, Maritime, International Trade, or a related field,</li><li>
Minimum 2 years of experience in seafreight export operations,</li><li>
Good knowledge of customs regulations and ocean freight processes,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong organizational and follow-up skills with attention to detail,</li><li>
Ability to work under pressure in a fast-paced environment,</li><li>
Strong communication, coordination, and teamwork skills,</li><li>
Customer-oriented and solution-focused mindset,</li><li>
Valid driving license (Class B),</li><li>
For male candidates, military service is preferably completed,</li></ul><p><b><br>
Compensation</b></p><p>
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.</p><p><b>
About DP World</b></p><p>
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.</p><p>
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.</p><p>
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.</p><p>
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.</p><p><b>
WE MAKE TRADE FLOW</b></p><p><b>
To Change What's Possible For Everyone</b></p><p></p><p><br>
#LI-EY1</p></div>

Ocean Freight Export Operation Specialist

IMCD

<div><p><b>Sales Support Specialist</b></p><p><br>
IMCD is a leading global distributor and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.<br>
<br>
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.<br>
<br>
We are looking for a <b>Sales Support Specialist </b>for our growing team in <b>Istanbul</b>.<br>
<br>
<b><i>Main Responsibilities :</i></b><br>
<br>
Providing all necessary support to sales units throughout sales and post-sales processes.<br>
Successful management of sample requests and inventory.<br>
Actively involved in creating new product codes within the system.<br>
Providing support in new customer/supplier registration processes.<br>
Providing necessary support for debt collection (receivable tracking) to the sales team.<br>
Coordinating GTIP and import cost studies with the foreign trade unit.<br>
Successful provision of quality and technical document requests from customers.<br>
Coordinating supplier/customer agreements with the legal unit.<br>
<br>
<b><i>Experience, Skills &amp; Education :</i></b><br>
<br>
Bachelor's degree in relevant departments<br>
Advanced level of English<br>
Min. 2 years of <b>chemical </b>industry experience<br>
Ability to adapt quickly to a fast-paced environment with changing priorities and direction<br>
Highly organized, able to work well under stress, handle multiple priorities and meet deadlines<br>
<br>
If you see yourself meeting the above criteria, we'd be thrilled to have you on our team! We're eagerly awaiting your applications.</p></div><p></p>

Sales Support Specialist

Boston Scientific

<div><p><b>Additional Locations:</b> N/A</p><p><b>
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance</b></p><p>
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions.</p><p></p><p><b><br>
Business Development Specialist, Modern PCI &amp; WM, GATE Region</b></p><p></p><p><b><br>
Purpose Statement</b>:</p><p>
Boston Scientific&rsquo;s Modern PCI portfolio consists of Intravascular Ultrasound <b>(IVUS)</b>, Fractional Flow Reserve <b>(FFR)</b>, Rotational Atherectomy <b>(ROTA), </b>and Chronic Total Occlusion <b>(CTO)</b> Therapies. Modern PCI portfolio is a very significant sub-group of products and therapies that constitute Boston Scientific`s Interventional Cardiology Franchise. On top of this, Left Atrial Appendage Closure <b>(LAAC)</b> is a pioneer therapy for structural heart franchise.</p><p>
This role ensures safe and successful Modern PCI and LAAC therapy outcomes by advising clinical and sales teams, promoting therapy adoption, and providing expert support and training. It expands therapy use into new accounts and regions while protecting long‑term value and proper usage.</p><p>
Works closely with the Coronary Therapies Franchise Lead, Interventional Cardiology Account Managers and Distributors along with relevant Commercial and Marketing teams in the region of responsibility.</p><p></p><p><b><br>
Key Responsibilities:</b></p><p></p><p><b><br>
1. Market &amp; Business Awareness</b></p><ul><li>
Maintains awareness of industry, competition, healthcare and economic trends across the Interventional Cardiology landscape.</li><li>
Adjusts franchise business plans to reflect evolving regional market conditions.</li></ul><p></p><p><b><br>
2. Business Development &amp; Sales Strategy</b></p><ul><li>
Identifies new business opportunities and key accounts through strong relationships with cardiology KOLs, medical societies, and academic institutions.</li><li>
Develops and executes strategies to grow Boston Scientific`s modern PCI footprint while at the same time protecting and growing our presence in Cath Labs with Core portfolio and by gaining Market Share from competition.</li><li>
Capable to present economic value (cost efficiency) and clinical benefits to hospital executives and decision-makers.</li><li>
Works closely with peers and Channel Partners (Distributors) to ensure sufficient, professional and safe presence in the CathLabs.</li><li>
Drives franchise / product therapy awareness across Countries of responsibility to expand reach and accelerate adoption.</li></ul><p></p><p><b><br>
3. Customer Education &amp; Case Support:</b></p><ul><li>
Demonstrates a deep understanding and knowledge of the products and therapies in their responsibility, including troubleshooting</li><li>
Identifies Educational needs and provides ongoing technical training and support to customers directly during a procedure in the Cath lab.</li><li>
Provides Cath lab Inventory Management (Consignment, missing stock, rotating and expiring stock management), including complaint reports management, follow-ups on general Cath lab requests, and provides feedback to Account Manager as appropriate.</li><li>
Is capable of building strong and trusted business relationships with Hospital Staff and supporting them before, during, and after the cases. Always operates based on Boston Scientific&rsquo;s ethics and SOPs.</li><li>
Provides day-to-day field clinical and technical support, education support, Account management, coordination, and collection of training needs.</li><li>
Educates and trains physicians, hospital personnel, and staff on (not limited to) Modern PCI &amp; LAAC products by coordinating training sessions, Hands-on training, in-service education programs, seminars, and/or outside symposiums.</li></ul><p></p><p><b><br>
4. Commercial and Marketing Contributions</b></p><ul><li>
Collaborates with key stakeholders to develop account plans by gathering essential business intelligence&mdash;market size and potential, trends, opportunities, competitive landscape, segmentation, product launches, account targeting, and updated clinical/economic stakeholders&mdash;aligned with sales and divisional strategy.</li><li>
Validates nominations based on central guidelines for new therapy account selection and ensures business case protects the price and value of New Therapy.</li><li>
Works closely with the commercial team to identify areas where the New Therapy can be leveraged to drive core business growth.</li><li>
Provides support on the tender applications (technical and clinical) in collaboration with local sales team and tendering department</li><li>
Records customer-related activities in a given database (SalesCloud etc.)</li><li>
Attends and actively participates in customer, company, and industry-sponsored events and meetings aligned with direct line manager, commercial and marketing teams</li><li>
Embraces remote support technologies</li></ul><p></p><p><b><br>
5. Quality &amp; Compliance</b></p><ul><li>
Serve as an interface between customers and the sales organization to address complaints, issues, and product queries.</li><li>
Guide the local leadership team to ensure adherence to Boston Scientific Quality System requirements and all applicable local regulations.</li></ul><p></p><p><b><br>
6. Skills &amp; Background Requirements (must-have)</b></p><ul><li>
Undergraduate degree required</li><li>
Clinical sales skills, solutions-oriented thinking, and proactive behavior</li><li>
Able to work in a matrix environment, independently and in a team</li><li>
Superior communication and presentation skills</li><li>
Fluent in English. Other languages are a plus</li><li>
Clean driving license category B</li><li>
Ability to travel extensively (60-80%)</li></ul><p></p><p><b><br>
Requisition ID: </b>624426</p><p></p><p><br>
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.</p></div>

Business Development Specialist

Bosch-HomeComfort

<div><b>Company Description</b><p><br>
Do you want to shape the future of energy-efficient comfort technologies with your ideas?<br>
At Bosch, we create solutions that make life better; from innovative home comfort systems to sustainable energy technologies.<br>
Whether it&rsquo;s mobility, industrial technology, or home comfort solutions, you&rsquo;ll find opportunities here to turn your vision into reality and contribute to a more efficient, connected, and sustainable world.</p><p>
Join our <b>After Sales Team</b> and take a key role in ensuring transparency, efficiency, and financial accuracy across our post-sales processes.<br>
We are looking for a detail-oriented, analytical, and proactive <b>Warranty and Progress Payment Responsible</b> to oversee warranty governance, financial validation, payment cycles, and cross-functional alignment for our Home Comfort business in <b>Istanbul</b>.</p><b><br>
Job Description</b><br>
<ul><li>
Govern end-to-end warranty processes (policy execution, claim validation, financial settlement)</li><li>
Perform technical assessments on claims, rejections, and failure patterns</li><li>
Manage progress payment cycle for service partners (target setting, performance scoring, payment approvals)</li><li>
Ensure financial accuracy, timely payments, and risk mitigation in all transactions</li><li>
Monitor service partner KPIs and integrate results into payment decisions</li><li>
Drive warranty cost control and implement continuous improvement actions</li><li>
Define and maintain warranty policies, pricing structures, and reimbursement models</li><li>
Build and track data models &amp; dashboards (cost per product/component/region/service partner)</li><li>
Lead cross-functional coordination (Finance, Quality, Field Operations, Supply Chain, Legal)</li><li>
Support audits and ensure compliance with internal/external controls</li><li>
Contribute to digitalization (automation, data structures, warranty systems)</li><li>
Manage supplier-related processes (credit notes, reporting, scrapping workflows)</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s Degree in Industrial Engineering or Business Administration and Management, equivalent administrative discipline</li><li>
Minimum 4 years&rsquo; experience in HVAC after sales service warranty / service finance ( Preferred)</li><li>
High analytical ability, critical reasoning, risk-based judgement</li><li>
Knowledge of HVAC equipment, system components, and failure mechanisms</li><li>
Commercial acumen &amp; contract governance literacy2</li><li>
Stakeholder alignment, influence management, conflict resolution</li><li>
Advanced MS Excel / PowerBI / SQL literacy (preferred)</li><li>
Experience in ERP/SAP warranty modules or equivalent CRM/Service platforms</li><li>
Ability to interpret technical failure data &amp; digital service logs</li><li>
Demonstrated experience in warranty cost control or service performance management</li><li>
Minimum Upper-intermediate or Advance English level with fluency</li></ul></div>

Warranty and Progress Payment Responsible- Istanbul

Atlas Copco Group

<p></p><div><div><h2 class="jobSectionHeader"><b>Your role
</b></h2><p>As a Service Sales Engineer, your mission is to drive sales growth for our service business by leveraging your technical expertise and understanding of customer needs. Reporting to the Regional Sales Manager, you will work closely with the engineering and service product teams to implement effective service sales strategies.<br>
<br>
<br>
</p><p>You will
</p><ul><li>Plan and prioritize service sales activities and customer interactions to achieve business targets.
</li><li>Collaborate with the service aftermarket team to provide exceptional after-sales service, ensuring high customer satisfaction.
</li><li>Analyze market trends and provide management with accurate information on pricing, competitive activities, and regional issues.
</li><li>Monitor and report on service sales activities, preparing weekly and monthly reports, while keeping the CRM updated with customer visit reports, opportunities, and quotation statuses.
</li><li>Work with cross-functional teams to coordinate activities that maximize customer relationships and business outcomes.
</li></ul><h2 class="jobSectionHeader"><b>To succeed, you will need
</b></h2><p>We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
</p><ul><li>University degree or above, majored in Mechanical Engineer, Electrical/Electronics Engineering or Mechatronics Engineering.
</li><li>Excellent communication and interpersonal skills, with the ability to build trusted relationships with customers and distributors.
</li><li>Strong IT skills and confidence using CRM systems or willingness to learn (e.g., Salesforce).
</li><li>Good organisation and time management, with a proactive approach to planning and delivering results.
</li><li>Able to travel frequently (up to 80% of the time).
</li><li>Good command of English (written and spoken)
</li><li>Holder of a Class B driving license
</li></ul><h2 class="jobSectionHeader"><b>In return, we offer
</b></h2><ul><li>Culture of trust and accountability
</li><li>Lifelong learning and career growth
</li><li>Innovation powered by people
</li><li>Comprehensive compensation and benefits
</li><li>Health and well-being
</li></ul><h2 class="jobSectionHeader"><b>Job location
</b></h2><p>This role requires residence in Kayseri, Turkey.
</p><h2 class="jobSectionHeader"><b>Contact information</b></h2></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Sales
</div></div><br>
<div><div>Location: </div><div>T&uuml;rkiye
</div></div><br>
<div><div>City: </div><div>Kayseri
</div></div><br>
<div><div>On-site/remote: </div><div>On-Site
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco
</div></div><br>
<div><div>Company Name: </div><div>Atlas Copco Makinalari Imalat AS
</div></div><br>
<div><div>Date of Posting: </div><div>April 21, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>May 31, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

Service Sales Engineer-Kayseri

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