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after services operations specialist

vivo | WEIWO ELECTRONIC AND TECHNOLOGY

Location: Riyadh, Saudi ArabiaJob PurposeTo provide comprehensive operational and administrative support to the Customer Service Manager by coordinating department activities, managing strategic partner relationships (Jarir, Lulu, Nesto), ensuring compliance with service standards, and enhancing customer satisfaction through efficient maintenance coordination, reporting, and claims management.Key Responsibilities 1. Operations Supervision &amp; Administration - Support the department manager in organizing and supervising daily customer service activities.- Ensure smooth workflow and compliance with company policies and procedures.- Assign and monitor tasks among internal teams and authorized service centers.- Assist in developing and implementing departmental operational plans.2. Strategic Partner Management - Serve as the primary contact for strategic partners: Jarir, Lulu, and Nesto.- Manage all partner communications professionally and ensure timely responses.- Resolve operational issues and ensure adherence to Service Level Agreements (SLAs).- Maintain strong partner relationships through consistent follow-up and support.3. Maintenance &amp; Spare Parts Coordination - Coordinate spare parts dispatch to Jarir according to customer maintenance contracts.- Track maintenance operations for Jarir customers to ensure contractual compliance.- Accurately record and update maintenance data, including DOA (Dead on Arrival) cases.- Monitor device repair status and maintain system accuracy.4. Shipping &amp; Logistics Management - Process shipping waybills for customers outside Riyadh and Jeddah service coverage.- Coordinate with logistics providers to ensure timely dispatch and delivery.- Verify compliance with shipping protocols and shipment security.5. Reporting &amp; Performance Monitoring - Prepare and analyze periodic maintenance reports (including monthly Jarir reports).- Monitor key performance indicators (KPIs) for customer service services and partners.- Present findings and improvement recommendations to senior management.6. Invoicing &amp; Claims Processing - Submit maintenance invoices and claims for partners (Jarir, Lulu, Nesto).- Collaborate with the Finance Department to ensure accurate and timely claim approvals.Qualifications &amp; Requirements Education &amp; Experience - Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.- Minimum 3 years of experience in customer service, customer service, or operations, preferably in electronics/telecom.- Experience with strategic partner or account management.Skills &amp; Competencies - Excellent communication in Arabic and English .- Proficiency in MS Office and ERP/CRM systems.- Strong organizational and problem-solving abilities.- Ability to work under pressure and manage multiple priorities.- Knowledge of KSA market and retail partners (Jarir, Lulu, Nesto) is a plus.Personal Attributes - Detail-oriented and proactive.- Strong interpersonal and negotiation skills.- Customer-focused with a service mindset.Job Type: Full-timePay: ﷼5,000.00 - ﷼6,500.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>After Sales Operations (Mobiles Service Centre): 2 years (Required)</li><li>Administrative and Operational Supervision: 2 years (Required)</li><li>Strategic Partner Relationship Management: 1 year (Required)</li><li>Reporting &amp; Claims Management: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Preferred)</li></ul>Location:<ul><li>Riydh (Preferred)</li></ul>

After-Services Operations Specialist

Job Description: Customer Service Operations Specialist Reports to: Customer Service ManagerLocation: Riyadh, Saudi ArabiaJob PurposeTo provide comprehensive operational and administrative support to the Customer Service Manager by coordinating department activities, managing strategic partner relationships (Jarir, Lulu, Nesto), ensuring compliance with service standards, and enhancing customer satisfaction through efficient maintenance coordination, reporting, and claims management.Key Responsibilities 1. Operations Supervision &amp; Administration - Support the department manager in organizing and supervising daily customer service activities.- Ensure smooth workflow and compliance with company policies and procedures.- Assign and monitor tasks among internal teams and authorized service centers.- Assist in developing and implementing departmental operational plans.2. Strategic Partner Management - Serve as the primary contact for strategic partners: Jarir, Lulu, and Nesto .- Manage all partner communications professionally and ensure timely responses.- Resolve operational issues and ensure adherence to Service Level Agreements (SLAs).- Maintain strong partner relationships through consistent follow-up and support.3. Maintenance &amp; Spare Parts Coordination - Coordinate spare parts dispatch to Jarir according to customer maintenance contracts.- Track maintenance operations for Jarir customers to ensure contractual compliance.- Accurately record and update maintenance data, including DOA (Dead on Arrival) cases.- Monitor device repair status and maintain system accuracy.4. Shipping &amp; Logistics Management - Process shipping waybills for customers outside Riyadh and Jeddah service coverage.- Coordinate with logistics providers to ensure timely dispatch and delivery.- Verify compliance with shipping protocols and shipment security.5. Reporting &amp; Performance Monitoring - Prepare and analyze periodic maintenance reports (including monthly Jarir reports).- Monitor key performance indicators (KPIs) for customer service services and partners.- Present findings and improvement recommendations to senior management.6. Invoicing &amp; Claims Processing - Submit maintenance invoices and claims for partners (Jarir, Lulu, Nesto).- Collaborate with the Finance Department to ensure accurate and timely claim approvals.Qualifications &amp; Requirements Education &amp; Experience - Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.- Minimum 3 years of experience in customer service, customer service, or operations, preferably in electronics/telecom.- Experience with strategic partner or account management.Skills &amp; Competencies - Excellent communication in Arabic and English .- Proficiency in MS Office and ERP/CRM systems.- Strong organizational and problem-solving abilities.- Ability to work under pressure and manage multiple priorities.- Knowledge of KSA market and retail partners (Jarir, Lulu, Nesto) is a plus.Personal Attributes - Detail-oriented and proactive.- Strong interpersonal and negotiation skills.- Customer-focused with a service mindset.Job Type: Full-timePay: ﷼6,000.00 - ﷼7,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service Operations: 3 years (Preferred)</li><li>Warehousing operations: 2 years (Preferred)</li><li>Strategic Partner Management : 2 years (Preferred)</li><li>Mobile Center After Sales: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>

Customer Service Operations Specialist

Sscegypt

<ul><li>Speak to customers, either face-to-face or over the phone, gain an understanding of customers' specific business needs, and apply product knowledge to meet them</li><li>Ensure quality of service by developing a thorough and detailed understanding of technical specifications and other features of employers' systems and processes, then documenting them.</li></ul><ul><li>Carry out cold calling to create interest in products and services, generate new business leads, and arrange meetings, Identify and develop new business through networking and follow-up courtesy calls.</li></ul><ul><li>Prepare and deliver presentations and demonstrations of software to customers.</li></ul><ul><li>Market and promote a portfolio of products by writing and designing sales literature and attending industry events</li></ul><ul><li>Maintain awareness and keep abreast of constantly changing software and hardware systems and peripherals</li></ul><ul><li>Provide technical advice to customers on all aspects of installing and using computer systems and networks, both before and after the sale.</li></ul><ul><li>Advise on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing, or other specialist areas, meet sales targets set by managers, and contribute to team targets.</li></ul><ul><li>Network with existing customers to maintain links and promote additional products and upgrades.</li></ul><ul><li>Handle hardware or software problems and faults, referring to specialist technical colleagues where appropriate.</li></ul><ul><li>Respond to tender documents, proposals, reports, and supporting literature, manage workload to organize and prioritize daily and weekly goals</li></ul><ul><li>Bachelor's degree in business administration, Marketing, or a related field.</li><li>Excellent communication and interpersonal skills with the ability to influence and build relationships.</li><li>Familiarity with CRM software and sales tracking tools.</li><li>1-3 years' experience in software sales or technical consulting.</li><li>Strong understanding of IT systems, software specs, and documentation.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?cfX0j3ddO%2bofQaiZLluAzzT23myJCJQPh" width="0" height="0" />

Junior BDM

Nestlé Nespresso SA

<div>
 
 We are the Nestl&eacute; Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestl&eacute;. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world&rsquo;s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.
 
 
 
 
 
 Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.
 
 
 
 
 
 
 
 
 
 Here&rsquo;s why we think you should choose us:
 
 
 <ul>
 <li>
 Comprehensive total rewards benefits package
 </li>
 <li>
 Free coffee machine + Monthly Nespresso credit
 </li>
 <li>
 Exclusive employee discounts
 </li>
 <li>
 Excellent training and development programs
 </li>
 <li>
 Growth opportunities
 </li>
 <li>
 Free unlimited coffee during working shifts
 </li>
 <li>
 And much more!!
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Position Summary
 
 
 
 We are seeking a passionate and dynamic leader for an entry-level full-time Coffee Specialist for our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members. Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.
 
 
 
 
 
 
 
 
 
 A Day in the Life of a Coffee Specialist:
 
 
 <ul>
 <li>
 Achieve personal sales and service level targets.
 </li>
 <li>
 Welcome the Boutique clientele and identify their needs.
 </li>
 <li>
 Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented); Work in shifts and fulfill one's role and expectations. Support special events.
 </li>
 <li>
 Contribute to the management of inventories, stocks and cash.
 </li>
 <li>
 Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader.
 </li>
 <li>
 Advise both prospects and Club members on Nespresso products and Services.
 </li>
 <li>
 Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
 </li>
 <li>
 Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
 </li>
 <li>
 Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories);
 </li>
 <li>
 Actively manage the database on a daily basis and permanently update customer records; Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What will make you successful
 
 
 
 
 
 <ul>
 <li>
 1 year of prior retail experience is required
 </li>
 <li>
 Excellent presentation, communication &amp;interpersonal skills; exceptional customer service skills
 </li>
 <li>
 Hands on and pragmatic
 </li>
 <li>
 Punctuality and discipline
 </li>
 <li>
 Strong team player
 </li>
 <li>
 Proactive and responsive to anticipate and fulfill customer needs
 </li>
 <li>
 This position is not eligible for Visa Sponsorship.
 </li>
 </ul>
 
 
</div>

Coffee Specialist

Confidential Semi-Government

<div>
 
 We are seeking an experienced
 
 Senior Specialist in Facility Management
 
 to lead our non-technical, soft-service operations. This role is critical to our daily operations and requires a proactive approach to ensure a clean, safe, and productive workplace. The ideal candidate will be responsible for managing services like cleaning, hospitality, waste management, and landscaping to maintain the highest standards for our facility.
 
 
 
 Core Purpose:
 
 To guarantee a high-quality, clean, and welcoming workplace environment by expertly managing all soft services, vendors, and teams.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and oversee all daily soft services, including cleaning, pest control, waste management, landscaping, hospitality, and workplace supplies.
 </li>
 <li>
 Lead, schedule, and direct in-house service teams and third-party vendors.
 </li>
 <li>
 Manage vendor contracts, monitor performance against SLAs (Service Level Agreements), and oversee the soft services budget.
 </li>
 <li>
 Conduct regular quality and safety audits to ensure compliance with all standards.
 </li>
 <li>
 Develop and implement strategies to continuously improve service quality and efficiency.
 </li>
 <li>
 Serve as the primary point of contact for all soft-service inquiries and issues.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 4+ years of facility management experience, with a strong specialization in soft services.
 </li>
 <li>
 Proven skill in vendor management, contract negotiations, and budget oversight.
 </li>
 <li>
 Strong knowledge of hospitality protocols and best practices in workplace services.
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple priorities and ensure high standards in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Senior Facilities Engineer

SERVA

<div><h3 class="jobSectionHeader">About Serva</h3>
Serva is a SaaS platform that simplifies end-to-end fleet management for car rental companies, chauffeur services, and fleet-heavy businesses.
We help companies automate operations, reduce costs, and scale faster through a modern, unified system.<h3 class="jobSectionHeader">
Role Overview</h3>
We&rsquo;re looking for a Sales Specialist who understands B2B sales, enjoys building relationships, and knows how to sell value &mdash; not just features.
You&rsquo;ll play a key role in growing Serva&rsquo;s customer base and driving revenue across Saudi Arabia and the region. For more information about Serva, please visit www.serva.sa
Job Title: Sales Specialist
Location: Saudi Arabia / Insite
Type: Full-time<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>
Identify, qualify, and close B2B sales opportunities for Serva&rsquo;s SaaS products</li>
Manage the full sales cycle: lead generation demos proposals<li> closing</li>
<li>Conduct product demos tailored to customer needs (fleet size, use cases, operations)</li>
<li>Build and maintain strong relationships with decision-makers and stakeholders</li>
<li>Collaborate closely with Product, Operations, and Marketing teams</li>
<li>Maintain accurate CRM records and sales pipeline reports</li>
<li>Gather customer feedback and share insights with the product team</li>
</ul><h3 class="jobSectionHeader">
Requirements</h3><ul>
<li>
2&ndash;4 years of experience in B2B sales (SaaS experience is a strong plus)</li>
<li>Strong communication and negotiation skills</li>
<li>Ability to understand technical products and explain them simply</li>
<li>Experience selling to enterprises, SMEs, or fleet-related businesses is a plus</li>
<li>Self-driven, target-oriented, and comfortable in a fast-moving startup environment</li>
<li>Arabic (native) and English (professional)</li>
</ul><h3 class="jobSectionHeader">
Nice to Have</h3><ul>
<li>
Experience in fleet management, mobility, logistics, or fintech SaaS</li>
<li>Existing network in Saudi businesses or fleet operators</li>
<li>Familiarity with CRM tools and sales funnels</li>
</ul><h3 class="jobSectionHeader">
What We Offer</h3><ul>
<li>
Competitive salary + commission</li>
<li>Opportunity to grow with a fast-scaling SaaS startup</li>
<li>Direct exposure to founders and decision-makers</li>
<li>High-impact role with real ownership and growth path</li></ul></div>

Sales Specialist

AstraZeneca

<div>HR Operations Specialist 
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world&rsquo;s most serious diseases. But we&rsquo;re more than one of the world&rsquo;s leading pharmaceutical companies.
Join a high-performing team, empowered to cut through the noise and drive real change. Our agility and pace, coupled with scientific focus, powers us to spot opportunities in the market that keep us moving forward and into new spaces. 
 
SITE DESCRIPTION
AstraZeneca is experiencing a significant transformation in the Kingdom of Saudi Arabia, driven by a commitment to advancing healthcare, innovation, and sustainable growth. Building on our global legacy, AZ KSA is rapidly evolving its operations to better serve patients, collaborate with healthcare stakeholders, and contribute to the ambitious goals outlined in the Saudi Vision 2030. We are investing in talent, digital solutions, and new ways of working; all designed to enhance our impact on patient outcomes and reinforce our leadership in therapeutic areas. This dynamic environment calls for visionary, agile professionals who thrive in change and are motivated to help shape the future of healthcare in KSA.
ROLE SUMMARY
The HR Operations Specialist is responsible for delivering efficient and compliant HR operational services throughout the entire employee life cycle in Saudi Arabia, with a strong focus on managing government portals (such as GOSI, Muqeem, Qiwa, Mudad, etc.), as well as overseeing onboarding and offboarding processes and all core HR administrative operations. This role ensures full alignment with Saudi labor law, company policies, and evolving government requirements. Furthermore, the HR Operations Specialist plays a critical role in fostering a positive employee experience.
What you&rsquo;ll do
Government Portals &amp; Compliance:: 
Manage and maintain all HR-related government portal activities, including GOSI, Muqeem, Qiwa, Mudad, and any other regulatory requirements. Ensure timely and accurate processing of employee records, visas, work permits, medical insurance, and nationalization documentation.
Onboarding:
Coordinate the end-to-end onboarding process for new hires, including document collection, system entry, government registration, work permit/Iqama issuance, and medical insurance activation.
Offboarding:
Manage offboarding activities, including documentation for final settlements, exit interviews, notifying government authorities, processing system deletions, and canceling employee records with the relevant authorities.
HR Operations &amp; Administration: 
Oversee all HR administrative services, including personnel file management, data accuracy, records management, and reporting.
Payroll Support: 
Liaise with the payroll team to ensure all HR data impacting payroll (new joiners, leavers, status changes, allowances, updating GOSI &amp; WPS) is processed accurately and on schedule.
Compliance &amp; Audit: 
Ensure HR processes and documentation meet Saudi labor law, company policy, and audit requirements. Prepare for and support internal and external audits as needed.
Continuous Improvement: 
Identify opportunities to optimize HR processes, enhance employee experience, and ensure digitalization and data accuracy across HR operations.
Essential for the role
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be.
Essential Capabilities:<ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>
Preferred minimum 3 years of experience in HR operations or HR administration, ideally within multinational companies in the pharmaceutical, healthcare, FMCG, or related industries.</li><li>
Strong working knowledge of Saudi government portals (GOSI, Muqeem, Qiwa, Mudad, etc.).</li><li>
Familiarity with Saudi labor law and nationalization requirements.</li><li>
Proficient in HRMS/HRIS systems and Microsoft Office Suite.</li><li>
High attention to detail, organizational and time management skills.</li><li>
Strong interpersonal and communication skills in both Arabic and English.</li><li>
Ability to handle confidential and sensitive information with integrity.</li><li>
Experience managing HR documentation, employee files, and onboarding/offboarding processes.</li><li>
Saudi National</li></ul>
Why AstraZeneca?
At AstraZeneca we&rsquo;re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There&rsquo;s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth, and development. We&rsquo;re on an exciting journey to pioneer the future of healthcare. 
So, what&rsquo;s next?
<ul><li>Are you already imagining yourself joining our team? Good, because we can&rsquo;t wait to hear from you.</li><li>
Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it&rsquo;s yours.</li></ul>
Where can I find out more?
Our Social Media, Follow AstraZeneca on LinkedIn
Follow AstraZeneca on Facebook
Follow AstraZeneca on Instagram</div>

HR Ops Specialist

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