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aftersales manager

Al-Futtaim

<div>Job Requisition ID: 177376
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role

We are looking for a dynamic and results-driven Aftersales Manager &ndash; Commercial Vehicles &amp; Buses to lead our Aftersales operations across Sharjah and the Northern Emirates. This role is pivotal in driving business growth, operational excellence, and delivering a best-in-class customer experience across service and spare parts operations.

You will take full ownership of the Aftersales ecosystem&mdash;spanning workshop performance, parts operations, customer satisfaction, and B2B growth&mdash;ensuring strong financial results and seamless service standards across multiple sites. 


What you will do
<ul>
<li>Develop and execute a comprehensive Aftersales strategy covering both Service and Spare Parts to deliver revenue and profitability targets</li>
<li>Lead multi-site workshop operations, ensuring high productivity, quality, and strict adherence to SOPs</li>
<li>Drive continuous improvement initiatives to enhance efficiency, throughput, and service quality</li>
<li>Oversee the complete spare parts value chain, ensuring optimal stock levels, high availability, and strong fill rates</li>
<li>Enhance customer experience through retention programs, digital tools, and effective complaint resolution</li>
<li>Monitor and drive key KPIs such as service revenue, labour productivity, customer satisfaction, and inventory health</li>
<li>Collaborate with OEMs and internal stakeholders to ensure governance on warranty, recalls, and technical standards</li>
<li>Build, lead, and develop high-performing Aftersales teams across service and parts functions</li></ul> 


Required skills to be successful
<ul>
<li>Strong commercial acumen across both Service and Spare Parts operations</li>
<li>Deep understanding of commercial vehicles/buses Aftersales processes and systems</li>
<li>Proven ability to lead multi-site operations and deliver operational excellence</li>
<li>Excellent leadership, communication, and stakeholder management skills</li>
<li>Strong analytical mindset with the ability to track and improve KPIs</li>
<li>Proficiency in SAP/DMS, CRM systems, and digital Aftersales tools</li></ul> 


About the team

You will be part of the Commercial Vehicles division, working closely with Aftersales, Supply Chain, Planning, and OEM partners to drive business performance and customer satisfaction. The team is focused on delivering operational excellence, continuous improvement, and building a strong customer-centric culture across all service locations. 


What equips you for the role
<ul>
<li>Bachelor&rsquo;s degree in Mechanical/Automotive Engineering or Business (MBA is an advantage)</li>
<li>10&ndash;15 years of leadership experience in Aftersales within commercial vehicles or bus segments</li>
<li>Proven track record in managing both Service and Parts operations</li>
<li>Experience in leading large, diverse teams and driving performance culture</li>
<li>UAE driving license and willingness to travel across multiple locations in the UAE</li></ul> 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Aftersales Manager

MTM Group

Service AdvisorJob SummaryWe are seeking a motivated and customer-focused Mechanical Engineering graduate to join our automotive aftersales team as a Service Advisor. The candidate will act as the liaison between customers and the workshop, ensuring smooth service operations, excellent customer satisfaction, and timely vehicle repairs.You&rsquo;ll handle:<ul><li>Welcome customers and understand unit service concerns.</li><li>Prepare repair orders/job cards accurately.</li><li>Coordinate with workshop technicians regarding unit repairs and maintenance.</li><li>Explain service recommendations, repair processes, and estimated costs to customers.</li><li>Follow up on unit repair status and update customers regularly.</li><li>Support service team in maintaining high customer satisfaction standards.</li><li>Assist in preparing quotations, invoices, and service documentation.</li><li>Promote preventive maintenance and additional service offerings.</li><li>Ensure proper documentation within the Dealer Management System (DMS).</li><li>Follow company policies, safety standards, and manufacturer procedures.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Mechanical Engineering or Automotive Engineering.</li><li>With 1-2 year of experience preferred.</li><li>Strong interest in the automotive industry and customer service,</li><li>Basic understanding of automotive systems and vehicle maintenance.</li><li>Proficient in Microsoft Office applications.</li></ul>Work Location:Sharjah - MTM PowersportPay: Up to AED6,000.00 per monthWork Location: In person

Service Advisor

<div>
 
 Job Requisition ID:
 
 177327
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Commercial Vehicles Sales Representative for the HINO Trucks Division is responsible for driving sales growth by actively seeking and engaging with prospective customers. This role focuses on achieving sales targets, maximizing profitability, and ensuring high levels of customer satisfaction through effective relationship management and consultative selling practices. Success in this position requires strong product knowledge, exceptional communication skills, and the ability to operate effectively in a fast-paced environment.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Sales and Revenue Growth
 
 
 <ul>
 <li>
 Achieve and exceed monthly and annual sales targets while maximizing profitability by focusing on net sales and gross margin earnings.
 </li>
 <li>
 Utilize discounts effectively as a tool to close deals, ensuring profitability and customer satisfaction.
 
 
 </li>
 </ul>
 Customer Engagement
 
 
 <ul>
 <li>
 Contact prospective customers and manage assigned accounts within the designated territory.
 </li>
 <li>
 Conduct regular customer and field visits to assess business requirements, ensure satisfaction, and maintain long-term relationships.
 </li>
 <li>
 Qualify customers by understanding their requirements and interests and matching them to appropriate models.
 
 
 </li>
 </ul>
 Product Demonstration
 
 
 <ul>
 <li>
 Demonstrate trucks by explaining characteristics, capabilities, and features, offering test drives, and explaining warranties and services.
 
 
 </li>
 </ul>
 Administrative Responsibilities
 
 
 <ul>
 <li>
 Write sales orders, secure deposits, and process paperwork in line with established business policies.
 </li>
 <li>
 Provide sales management with information by completing reports.
 </li>
 <li>
 Ensure that monthly overdue payments are within the agreed target.
 
 
 </li>
 </ul>
 Professional Development
 
 
 <ul>
 <li>
 Attend all sales meetings, modular training sessions, and refresher courses to stay informed about new products.
 </li>
 <li>
 Communicate with the Sales Manager or Branch Manager regarding any additional training requirements.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong PC skills, including proficiency in Excel and Microsoft Office.
 </li>
 <li>
 Excellent customer service and strong communication skills.
 </li>
 <li>
 Solid time management and analytical skills.
 </li>
 <li>
 Goal-oriented self-starter with the ability to thrive in a fast-paced work environment.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 3+ years of experience in a Commercial Vehicle sales role at a dealership.
 </li>
 <li>
 Mandatory experience in light, medium, and heavy-duty truck sales in UAE.
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent experience.
 </li>
 <li>
 Experience with commercial truck sales or truck equipment sales preferred.
 </li>
 <li>
 Valid UAE driving license.
 </li>
 <li>
 Experience within UAE.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Sales Consultant | Al-Futtaim Automotive | FAMCO

Onederland Luckyone Mall

#AssistantManagerHiringSharjahFlipped Park is looking for an experienced and dynamic Assistant Manager to lead operations at our Sahara Mall, Sharjah location. If you are passionate about entertainment, customer experience, and team leadership &mdash; this is your opportunity to grow with a fast-paced leisure brand!We&rsquo;re Hiring: Assistant ManagerLocation: Sahara Mall, Sharjah, UAECompany: Flipped ParkKey Responsibilities:Oversee daily branch operations and ensure smooth functioningDrive revenue, control costs, and achieve business targetsLead, train, and motivate the team for high performanceEnsure exceptional customer experience and safety standardsManage staff scheduling, attendance, and performanceMaintain compliance with company policies and mall regulationsRequirements:Proven experience as Assistant ManagerBackground in entertainment, amusement park, retail, or hospitality preferredStrong leadership and team management skillsExcellent communication and problem-solving abilitiesAbility to manage high footfall and fast-paced operationsCurrently available in UAEWhat We Offer:Competitive salary packageCareer growth in a leading entertainment brandEnergetic and fun work environmentSend your CV to: career@kidshq.ae Subject Line: Assistant Manager &ndash; SharjahWork Location: In person

Assistant Manager

Petrofac

<div><div>Description - Internal</div><div>
Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world&rsquo;s leading energy companies.
We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.
The world is re-thinking its energy supply and energy security needs, planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs.
This is an exciting time to join us on this journey.
We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.
Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone? 
JOB TITLE: Manager - Contracts 
KEY RESPONSIBILITIES:<ul><li> 
Assist/Manage all activities related to post award on contractual, legal and commercial issues related to: (xix) Contracts with Clients; (xx) Partnering agreements with potential partners; (xxi) Partakes in support the Contracts Manager in the Risk and Opportunity review process including, identification, mitigation and management of contractual/legal risks.</li><li>
Supports and manages all activities related to administration of contracts including risk identification, risk mitigation and risk management during the post award stage.</li><li>
Supervise and direct Deputy Manager/Contract Engineers/Contracts Administrators and other commercial functions as required.</li><li>
Support the Senior Contracts Manager in the initiation and preparation of variations and claims to Client. Assist in defending, negotiating and resolving claims with Client. Assist the Senior Contracts Manager and direct commercial team members in compiling supporting documents for potential claims, preparing advance defence for issues that are likely to evolve during execution phase.</li><li>
Assist, evaluate and advise Senior Contract Manager on contractual conflicts and claims with clients. In the event of a dispute, advise on the company&rsquo;s position, information required in defense of or in pursuance of such.</li><li>
To review on a regular basis, company&rsquo;s position after evaluating reports received from the project team in respect of discrepancies, anomalies, risk and opportunities and take necessary action.</li><li>
Assist in managing all activities related to contractual, legal, tax, commercial and insurance issues related to company business, contracts with clients and partnering agreements during the post award stage.</li><li>
Ensure that appropriate guidance regarding legal diligence in new jurisdictions is understood by direct reports.</li><li>
Assist in ensuring that the key contract terms and conditions are presented and understood by the Project Management and Commercial Team upon award of the Contract and also ensure that a proper handover takes place from the pre award team.</li><li>
Participates in interfacing / interaction with Company&rsquo;s corporate dispute management team in support of the Senior Contracts Manager.</li><li>
Responsible in ensuring implementation and adherence to HSE and Quality System Procedures during the post award stage.</li><li>
Attend/support internal and external audits as required.</li><li>
Responsible to assist in the development and monitoring relevant Commercial KPI&rsquo;s.</li><li>
Any other duty as directed by the Senior Manager Contracts or the Commercial Director.</li></ul> 
ESSENTIAL QUALIFICATIONS AND SKILLS :<ul><li> 
A graduate university degree in Law, Engineering or Business Administration.</li><li>
Experience in tendering and finalization of contracts, with predominant experience in the field of post award administration and management of Contracts.</li><li>
Have experience in International markets relevant to the particular field of employment, particularly in the UAE.</li><li>
Possess good dispute resolution and claim management experience.</li><li>
Able to build and maintain effective working relationships with Clients, Partners and Company staff.</li><li>
Possess excellent project management and time management skills.</li><li>
You must be able to inspire and motivate people to drive the business forward and achieve your goals.</li><li>
Has good organizational skills and, particularly, a keen eye for detail.</li><li>
Excellent interpersonal skills.</li><li>
Can communicate proficiently and professionally in spoken and written English.</li></ul></div></div>

Manager

Nejoum Al Jazeera (Logistics)

* We Are Hiring: Office Manager of Chairman of the Board* Sector: Vehicle Shipping &amp; Logistics ServicesA leading company specialized in vehicle shipping and logistics services is seeking to hire an Office Manager to the Deputy Manager with strong experience in executive support, organization, and coordination with operational departments.Key Responsibilities:Manage and organize the manager's schedule and daily agenda.Prepare for Board of Directors&rsquo; meetings and follow up on decisions.Coordinate with Operations, Fleet, Logistics, and Sales departments.Prepare reports, official correspondence, and presentations.Follow up on directives and ensure adherence to deadlines.Maintain strict confidentiality of information and documents.Requirements:Bachelor&rsquo;s degree in Business Administration or a related field.Minimum of 5 years of experience in a similar role.Previous experience in shipping or logistics is preferred.Strong organizational and communication skills.Proficiency in Microsoft Office applications.Fluency in Arabic; English proficiency is preferred.*Key Performance Indicators (KPIs):Adherence rate to the Chairman&rsquo;s schedule and appointments.Timely execution rate of Board of Directors&rsquo; decisions.Quality and accuracy of reports and correspondence.Responsiveness to assigned tasks and requests.Level of internal departments&rsquo; satisfaction with coordination.Compliance with confidentiality and information governance policies.<ul><li>All Questions Must Be Answered!!!!</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Must be Araabic Nationality </li></ul>Experience:<ul><li>Office Manager: 5 years (Required)</li><li>PA: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Native Arabic (Required)</li></ul>Location:<ul><li>Sharjah (Required)</li></ul>Work Location: In person

Office Manager

Boskalis

<div><h3 class="jobSectionHeader">How you can make your mark</h3>
Make your mark as Regional Technical Manager at Smit Lamnalco.
The Regional Technical Manager is responsible for overseeing the maintenance, performance, and optimization of vessels and related floating equipment in the Middle East Region. The role ensures that all assets are managed cost-effectively, safely, and in full compliance with international regulations, company policies, and client requirements.
Your responsibilities as Regional Technical Manager:<ul><li>
Develop, implement, and oversee multi-annual vessel budgets covering maintenance, repairs, dry-docking, overhauls, insurance, and fuel/lubricant costs to ensure effective fleet management.</li><li>
Supervise and ensure the proper planning and execution of preventive and corrective maintenance, dry-dockings, modifications, and technical projects within budget and in accordance with company standards.</li><li>
Monitor and guide the application of effective project management techniques, ensuring high-quality reporting and compliance with corporate and regulatory requirements.</li><li>
Ensure that all vessels are maintained in a safe and fit-for-purpose condition to achieve optimal utilization and operational reliability.</li><li>
Promote and enforce safety, health, environment, and quality (SHEQ) standards, reviewing incidents and ensuring that appropriate corrective and preventive actions are implemented.</li><li>
Provide direction, support, and technical guidance to Contract and Operations Managers to ensure consistent, safe, and efficient vessel operations.</li><li>
Conduct or oversee regular vessel inspections to monitor condition, compliance, and performance against company standards.</li><li>
Engage with clients and charter representatives to maintain strong working relationships, ensure operational compliance, and identify business development opportunities.</li><li>
Provide technical and operational input during tendering processes to support the commercial team in securing new business.</li><li>
Lead, coach, and develop the regional technical team, ensuring high performance, professional growth, and adherence to company policies and procedures.</li><li>
Ensure that accurate vessel documentation, technical records, and reports are maintained in line with company procedures and requirements.</li></ul>
The successful candidate must be willing to live in U.A.E.
You can move ahead as Regional Technical Manager if you have:<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Maritime Engineering, Mechanical Engineering, or Naval Architecture (Maritime Officer HWTK preferred).</li><li>
Minimum 8 years of technical management experience in an international maritime environment.</li><li>
Experience in working the MEIS region.</li><li>
Preferably seagoing experience as Chief Engineer or First Engineer.</li><li>
Strong knowledge of vessel engineering, maintenance systems, and onboard practices.</li><li>
Proven leadership and management skills with experience in defining and maintaining technical standards and procedures.</li><li>
Fluency in English (both written and spoken) is required.</li></ul><h3 class="jobSectionHeader">
We offer</h3>
What you can expect:<ul><li>
A dynamic environment: A job that allows you to collaborate with a talented team of experts from different backgrounds and contribute to making a significant impact.</li><li>
Rewarding conditions: This is a great opportunity for a talented and motivated technical professional who is keen and eager to join an International Marine company. Smit Lamnalco offers a competitive compensation &amp; benefit package.</li><li>
Career development: We offer you plenty of opportunities to bring out the best in yourself .</li></ul>
Extra information:<ul><li>
Full/part-time job: The position of regional technical manager is a full-time (40 hours a week) job.</li><li>
Next steps: Apply easily by completing the online application form. Interviews are held online or in the office. Once it&rsquo;s clear we&rsquo;re a good match, we&rsquo;ll make you an offer &ndash; and look forward to welcoming you to the company.</li></ul><h3 class="jobSectionHeader">
About Boskalis</h3>
Smit Lamnalco is part of the Boskalis group of companies. Working at Smit Lamnalco is about providing marine support services tailored to the unique operational needs of our global customers in local markets. Our promise to our clients is to provide the best marine services possible, no matter how challenging the environment or how remote the location.
At Smit Lamnalco we are convinced that our people make the difference. With dedication, experience, and teamwork, we make a vital contribution to our clients&rsquo; success. Drawing from different backgrounds and nationalities, we are one team working towards the same goal. We offer you the opportunity to develop yourself in a challenging, dynamic, and truly international environment. Together!<h3 class="jobSectionHeader">
Interested?</h3>
We&rsquo;ll be happy to answer your questions about the position of regional technical manager. Please contact Catherine Buenaagua, corporate recruiter via our careers page.
Please apply via our website.</div>

Regional Technical Manager

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