property consultant

senior property consultant

sales consultant

account manager

account manager team lead

agent at your service

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25154532
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
 
 
 
 تسعى فنادق ماريوت جاهدة للارتقاء بفن الضيافة والابتكار في كل فرصة مع الحفاظ على راحة الأشخاص المألوفة في جميع أنحاء العالم. بصفتك مضيفًا في فنادق ماريوت، ستساعد في الحفاظ على وعد "الضيافة الرائعة". "دائمًا". من خلال تقديم خدمة مدروسة وصادقة وذات تفكير مستقبلي تدعم هذا الإرث الحي وتبني عليه. مع الاسم المرادف للضيافة في جميع أنحاء العالم، نحن فخورون بالترحيب بك لاستكشاف مهنة مع فنادق ماريوت. عند الانضمام إلى فنادق ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
 
 
 تعد جي دبليو ماريوت جزءًا من مجموعة ماريوت الدولية الفاخرة وتتكون من أكثر من 100 فندق رائع في مدن مناسبة للإجازات ومواقع المنتجعات المميزة حول العالم. تؤمن جي دبليو بأن شركائنا يأتون أولاً. لأنه إذا كنت سعيدًا، فسيكون ضيوفنا سعداء. يتمتع شركاء جي دبليو ماريوت بالثقة والابتكار والأصالة والبديهية، ويستمرون في إرث العلامة التجارية التي تحمل الاسم نفسه ومؤسس الشركة، جي ويلارد ماريوت.تقدم فنادقنا تجربة عمل لا مثيل لها، حيث ستكون جزءًا من المجتمع وتستمتع بصداقة حميمة حقيقية مع مجموعة متنوعة من زملاء العمل. تخلق جي دبليو فرصًا للتدريب والتطوير والتقدير والأهم من ذلك، مكانًا يمكنك من خلاله متابعة شغفك في بيئة فاخرة مع التركيز على الرفاهية الشاملة. تبدأ معاملة الضيوف بشكل استثنائي بالطريقة التي نعتني بها بشركائنا. هذا هو علاج JW&trade;. عند انضمامك إلى جي دبليو ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
</div>

Agent-At Your Service

The Address Investments

<div>
 
 Company Description
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, recognized for its long-term vision and trustworthiness. Our team of expert consultants is dedicated to turning clients' real estate dreams into rewarding investments, offering properties within numerous developments to suit various budgets. Known for setting high service standards, we pride ourselves on our proactive team environment that fosters collaboration and comfort for both clients and employees. Located in Egypt, we provide extensive training for our team members to ensure exceptional service and formidable expertise in the real estate market.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role located in New Cairo for a Real Estate Agent at The Address Investments. The Real Estate Agent will be responsible for meeting with clients to determine their property needs, conducting property tours, negotiating contracts, and closing deals. Additional tasks include staying up-to-date with property market trends, maintaining a strong client relationship, and working closely with the sales team to provide clients with comprehensive property presentations.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Valid Real Estate License
 </li>
 <li>
 Experience in Real Estate and Sales
 </li>
 <li>
 Strong Customer Service skills
 </li>
 <li>
 Knowledge of Real Property regulations and market trends
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Previous experience in the real estate market in Egypt or the Middle East is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field is preferred
 </li>
 </ul>
</div>

Property Consultant

Athear

<div>
 
 🚨
 
 We&rsquo;re Hiring: Operations Team Leader (U.S. Support Account)
 
 🚨
 
 
 Ready to take your leadership skills to the next level? Join our growing team and lead a high-performing support unit for a U.S.-based client.
 
 🔹
 
 About the Role:
 
 
 We&rsquo;re looking for a talented and proactive
 
 Operations Team Leader
 
 to oversee daily operations, coach agents, and drive performance in a fast-paced environment supporting a U.S. client. If you're passionate about team success, service excellence, and people development &mdash; this role is for you!
 
 ✅
 
 Key Responsibilities:
 
 <ul>
 <li>
 Lead, coach, and motivate a team to exceed KPIs and service goals
 </li>
 <li>
 Monitor real-time operations to ensure quality and productivity standards
 </li>
 <li>
 Conduct regular coaching sessions, performance reviews, and feedback loops
 </li>
 <li>
 Handle escalations and support agents in complex interactions
 </li>
 <li>
 Analyze performance metrics and recommend improvements
 </li>
 <li>
 Collaborate with QA, Training, and Workforce teams to ensure operational alignment
 </li>
 <li>
 Report performance updates and insights to senior leadership
 </li>
 </ul>
 🎯
 
 What You&rsquo;ll Need:
 
 <ul>
 <li>
 Previous experience as a
 
 Team Leader or Senior Agent
 
 in a BPO or call center
 </li>
 <li>
 Experience supporting
 
 U.S. accounts
 
 (a must)
 </li>
 <li>
 Excellent English communication skills (spoken &amp; written)
 </li>
 <li>
 Strong leadership and people management skills
 </li>
 <li>
 Comfortable working night/U.S. shifts
 </li>
 <li>
 Familiarity with CRM systems and contact center tools is a plus
 </li>
 </ul>
 💼
 
 What We Offer:
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Clear career progression path
 </li>
 <li>
 Supportive and dynamic work culture
 </li>
 </ul>
 
 📩
 
 Ready to apply?
 
 
 
 Send your CV to Mariam.Hamdy@athear.com or 01010644438
 
 
 
 
 <ul>
 <li>
 📌
 
 Subject Line:
 
 Operations Team Leader &ndash; U.S. Support
 </li>
 </ul>
</div>

Operations Team Leader

Recruitment Services

<div>
 
 Company Description
 
 
 
 Recruitment Services assists companies in finding and hiring suitable candidates for their job vacancies. We handle tasks such as advertising job openings, sourcing and screening candidates, conducting interviews, performing reference and background checks, negotiating salaries, and onboarding new employees. Our objective is to help employers save time and resources while efficiently finding the right talent for their organization.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Real Estate Agent located in Abu Dhabi. The Real Estate Agent will be responsible for assisting clients in buying, selling, and renting properties. Day-to-day tasks include providing support and advice to clients, conducting property viewings, negotiating deals, managing real estate transactions, and staying informed about the local real estate market.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must possess a Real Estate License
 </li>
 <li>
 Strong Customer Service skills
 </li>
 <li>
 Experience in Real Estate and Sales
 </li>
 <li>
 Knowledge of Real Property laws and regulations
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Ability to work independently and manage multiple tasks
 </li>
 <li>
 Familiarity with the Abu Dhabi real estate market is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Real Estate, or a related field is preferred
 </li>
 </ul>
</div>

Senior Property Consultant

Tabby | تابي

<div>
 
 
 Department:
 
 Training and Quality
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 Role Overview
 
 
 As our
 
 Knowledge Base (KB) Specialist
 
 , you&rsquo;ll ensure CX agents have fast, easy access to clear, accurate, and up-to-date information. From writing and maintaining internal articles to managing content systems and optimizing search, you&rsquo;ll turn complexity into clarity and help shape the future of agent knowledge at Tabby. This role blends
 
 content creation with technical knowledge management
 
 , requiring both strong writing skills and the ability to manage the systems and structures behind the knowledge base.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 What You&rsquo;ll Be Doing
 
 <ul>
 <li>
 
 Internal Content Creation and Maintenance
 
 &ndash; Write and update KB articles, workflows, and FAQs that guide agent decision-making and support handling across all CX lines of business (LOBs).
 
 
 Content Quality and Accuracy
 
 &ndash; Ensure documentation is correct, easy to understand, and aligned with our tone of voice, formatting standards, and compliance requirements.
 
 
 Knowledge Structure and Navigation
 
 &ndash; Design, organize, and categorize content for easy discovery and searchability, minimizing confusion and handling time.
 
 
 Technical Knowledge Management
 
 &ndash; Manage knowledge systems, including user access, permissions, and content version control. Apply principles of information architecture to optimize search results and content findability.
 
 
 Reporting and Analysis
 
 &ndash; Track article views, searches, and usage patterns to identify friction points. Analyze data to improve clarity, reduce duplicate content, and prioritize updates.
 
 
 Feedback and Iteration
 
 &ndash; Use agent feedback (via Slack, forms, QA), escalations, and training insights to identify gaps or unclear content, then proactively address them.
 
 
 Collaboration with SMEs
 
 &ndash; Work closely with Product, Ops, Training, and Compliance teams to source accurate information, validate content, and ensure timely updates.
 
 
 Process &amp; Standards
 
 &ndash; Uphold content standards and structures, hold stakeholders accountable for updates, and standardize how policies, procedures, and product flows are documented.
 
 
 Technical Contribution
 
 &ndash; Leverage front-end coding knowledge (JavaScript, HTML, CSS) to manage CMS customizations, formatting, and system improvements.
 
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 Skills, Knowledge &amp; Expertise
 
 <ul>
 <li>
 Excellent written
 
 English and Arabic
 
 with
 
 
 strong editing, formatting, and structuring skills
 </li>
 <li>
 At least
 
 1 year of hands-on
 
 experience working with
 
 knowledge management tools
 
 (e.g., Helpjuice, Zendesk, Confluence, Notion)
 </li>
 <li>
 Comfortable working with structured and unstructured inputs (Slack threads, Notion docs, product specs) and turning them into clear KB content
 </li>
 <li>
 Familiarity with CX operations and how agents use knowledge bases
 </li>
 <li>
 Detail-oriented and process-driven, with the ability to maintain consistency and quality under pressure
 </li>
 <li>
 Experience collaborating with training, QA, compliance, or product teams
 </li>
 <li>
 Strong technical aptitude: ability to analyze reports, optimize search functionality, manage users/access, and apply principles of information architecture.
 </li>
 <li>
 coding experience (JavaScript, HTML, CSS) to support CMS content formatting and customizations.
 </li>
 </ul>
 
 
 Settling into the role
 
 
 
 
 We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like:
 
 
 <ul>
 <li>
 
 Month 1:
 
 Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.
 </li>
 <li>
 
 Month 2&ndash;3:
 
 Start co-owning content pieces, especially those tied to upcoming product changes.
 </li>
 <li>
 
 Month 4+:
 
 Take the lead on full content projects &mdash; from brief to delivery &mdash; and become the go-to for anything knowledge-related in agent education.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 
 
 2+ years
 
 of experience in content design, CX enablement, or technical writing
 </li>
 <li>
 Experience supporting CX agents in fintech, e-commerce, or regulated industries is a plus.
 </li>
 <li>
 Understanding of CX tools (e.g., Zendesk, Intercom, Salesforce, Aircall)
 </li>
 <li>
 Experience with multilingual support teams or agents with limited English proficiency is a plus
 </li>
 <li>
 Familiarity with knowledge-centered support (KCS) or internal L&amp;D frameworks
 
 
 </li>
 </ul>
 
 
 Success in this role will be measured by:
 
 
 
 <ul>
 <li>
 Agent feedback and KB satisfaction
 </li>
 <li>
 Search success and article usage rates
 </li>
 <li>
 Reduction in escalations or handling time due to unclear guidance
 </li>
 <li>
 Efficiency of content system structure and usability.
 
 
 </li>
 </ul>
 Alignment with QA, policy, and training expectations
 
 
</div>

Knowledge Base Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 The Helpdesk Agent in the procurement process is responsible for providing timely and effective support by managing, resolving, and escalating procurement-related inquiries and issues. This role involves utilizing a ticketing platform to track, update, and close tickets while ensuring high-quality customer service and efficient issue resolution. Additionally, the agent will support end-users by conducting basic training sessions and contribute to process improvement initiatives to enhance efficiency and service quality.
 
 
 
 Responsibilities
 
 
 
 Ticket Management: Monitor, prioritize, and respond to tickets related to procurement processes via the ticketing platform.
 
 
 Issue Resolution: Provide first-level support to resolve common procurement-related queries or issues.
 
 
 User Training: Conduct training sessions for end-users to improve their knowledge and effective use of procurement systems and processes.
 
 
 Process Improvement: Identify inefficiencies or recurring issues in ticketing or procurement workflows and propose improvements to streamline operations.
 
 
 Escalation: Collaborate with technical teams or third-party vendors for issues requiring advanced troubleshooting or intervention.
 
 
 Documentation: Maintain detailed and accurate logs of ticket updates, resolutions, and escalations in the ticketing system.
 
 
 Customer Communication: Ensure clear, professional, and timely communication with internal and external stakeholders regarding ticket status and resolution.
 
 
 Follow-Up: Track unresolved or pending issues to ensure prompt resolution and closure.
 
 
 
 Qualifications
 
 
 
 Strong organizational skills and attention to detail.
 
 
 Basic knowledge of procurement processes and workflows.
 
 
 Familiarity with ticketing platforms (e.g., Jira, ServiceNow, Zendesk).
 
 
 Excellent communication skills, both written and verbal.
 
 
 Problem-solving mindset with a focus on customer satisfaction.
 
 
 Ability to deliver basic training sessions and explain technical concepts clearly to end-users.
 
 
 Proactive attitude toward identifying and suggesting process improvements.
</div>

Global Procurement Assistant Analyst

Almosafer

<div>
 
 
 About the Company:
 
 
 
 At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry, we&rsquo;re helping shape its future.
 
 
 
 
 
 As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
 
 
 Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 
 
 We&rsquo;re united by a bold vision:
 
 
 To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
 
 
 Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
 
 
 
 
 
 About the Job:
 
 
 
 
 
 Customer Care team leader position is responsible for providing quality and efficient customer experience to our travelers through the daily management of a team of employees starting from hiring, motivating, recognizing, rewarding, coaching, counseling, developing, training, and problem solving. Additionally, the position is responsible for assisting the manager with development, analysis and implementation of staffing, training, scheduling, and reward/recognition programs.
 
 
 
 
 
 Job responsibilities:
 
 
 
 
 <ul>
 <li>
 Provides regular supervision and mentorship over subordinate staff ( 10 &ndash; 15 agents ).
 </li>
 <li>
 Ensure regular and effective communication with subordinate staff on performance, goals, and coaching.
 </li>
 <li>
 Facilitates daily agent coaching and development sessions in both written and verbal format.
 </li>
 <li>
 Participates in operational related activities to include calibration sessions and project planning.
 </li>
 <li>
 Identify and address agent training needs.
 </li>
 <li>
 Manage program specific performance standards (i.e., AHT, Quality Scores, CSAT, VSF, etc.).
 </li>
 <li>
 Manage staffing in accordance with program specific workflow (i.e., down-staffing, up-staffing).
 </li>
 <li>
 Completion of weekly Team Manager Scorecard for review with Operations Manager.
 </li>
 </ul>
 
 
 
 
 Profile Requirements :
 
 
 <ul>
 <li>
 2 years of experience as a Team Lead.
 </li>
 <li>
 Aviation Background with GDS knowledge either Amadeus &ndash; Sabre &ndash; Galileo.
 </li>
 <li>
 Considerable experience managing 10-15 employees in a supervisory role.
 </li>
 <li>
 Excellent oral and written communication skills.
 </li>
 <li>
 Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance.
 </li>
 <li>
 Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives.
 </li>
 <li>
 Time management skills and computer proficiency (Microsoft office; excel, Ppt, etc.).
 </li>
 <li>
 Objectivity, professionalism, and maturity.
 </li>
 <li>
 Flexibility and demonstrated ability to adapt well in a changing environment.
 </li>
 </ul>
 
 
 
 
 Being you @ Almosafer:
 
 
 
 At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
 
 
 Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 
 
 
 
 
 Here, you will find:
 
 
 A purpose-led workplace where your ideas can create real impact
 
 
 Ongoing learning and development to help you grow with intention
 
 
 Recognition that celebrates your wins, both big and small
 
 
 A community built on trust, curiosity, and shared momentum
 
 
 
 
 
 No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 
</div>

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