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Hiring Talent

<p>A fast paced startup Company is hiring an AI / ML Engineer.</p><p><b>Job Type:</b> Full-time, remote</p><p><b>Shift Timings:</b> 3 pm to 12 am</p><p><b>Location:</b> Shahrah-e-Faisal, Karachi</p><p><b>Industry:</b> AI / Fintech</p><p><b>Responsibilities</b></p><p>&middot; Research and evaluate techniques for improving LLM reasoning, accuracy, and efficiency &mdash; including prompting strategies, fine-tuning, distillation, and model selection</p><p>&middot; Design and run rigorous experiments with proper baselines, ablations, and statistical analysis to measure the impact of each technique</p><p>&middot; Build evaluation frameworks and benchmarks to systematically measure model quality across Yara's key tasks</p><p>&middot; Improve retrieval-augmented generation pipelines &mdash; embedding models, chunking strategies, re-ranking, query decomposition, and context window optimization</p><p>&middot; Explore fine-tuning approaches (LoRA, RLHF, DPO) to adapt foundation models for domain-specific performance</p><p>&middot; Study and reduce failure modes &mdash; hallucination, instruction drift, reasoning errors, and inconsistent structured output generation</p><p>&middot; Stay current with the research landscape (papers, open-source releases, model updates) and identify techniques with high applicability to Yara's use cases</p><p>&middot; Prototype emerging approaches (chain-of-thought, self-consistency, tool-use planning, multi-agent coordination) and measure real-world impact</p><p>&middot; Translate research findings into production-ready improvements and document results for the engineering team</p><p><b>Requirements:</b></p><p>&middot; 4-5 years in ML/AI research or applied AI engineering</p><p>&middot; Strong understanding of LLM architectures, training dynamics, and inference optimization</p><p>&middot; Hands-on experience with fine-tuning (LoRA, RLHF, DPO) and systematic model evaluation</p><p>&middot; Proficient in Python and ML frameworks (PyTorch,HuggingFace Transformers)</p><p>&middot; Experience designing experiments with proper controls, ablations, and reproducibility</p><p>&middot; Familiarity with RAG systems, embedding models, and retrieval pipelines</p><p>&middot; Strong written communication &mdash; ability to produce clear internal research reports and technical documentation</p><p>Interested candidates may apply.</p><p>Application Question(s):</p><ul><li>Are you willing to work remotely from 3 pm to 12 am?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>AI: 4 years (Preferred)</li><li>fine-tuning: 4 years (Preferred)</li><li>PyTorch: 4 years (Preferred)</li></ul><p>Work Location: In person</p>

AI / ML Engineer

<p>A fast paced startup Company is hiring an AI Research Engineer.</p><p><b>Job Type:</b> Full-time, onsite</p><p><b>Shift Timings:</b> 3 pm to 12 am</p><p><b>Location:</b> Shahrah-e-Faisal, Karachi</p><p><b>Industry:</b> AI / Fintech</p><p><b>Responsibilities</b></p><p>&middot; Research and evaluate techniques for improving LLM reasoning, accuracy, and efficiency &mdash; including prompting strategies, fine-tuning, distillation, and model selection</p><p>&middot; Design and run rigorous experiments with proper baselines, ablations, and statistical analysis to measure the impact of each technique</p><p>&middot; Build evaluation frameworks and benchmarks to systematically measure model quality across Yara's key tasks</p><p>&middot; Improve retrieval-augmented generation pipelines &mdash; embedding models, chunking strategies, re-ranking, query decomposition, and context window optimization</p><p>&middot; Explore fine-tuning approaches (LoRA, RLHF, DPO) to adapt foundation models for domain-specific performance</p><p>&middot; Study and reduce failure modes &mdash; hallucination, instruction drift, reasoning errors, and inconsistent structured output generation</p><p>&middot; Stay current with the research landscape (papers, open-source releases, model updates) and identify techniques with high applicability to Yara's use cases</p><p>&middot; Prototype emerging approaches (chain-of-thought, self-consistency, tool-use planning, multi-agent coordination) and measure real-world impact</p><p>&middot; Translate research findings into production-ready improvements and document results for the engineering team</p><p><b>Requirements:</b></p><p>&middot; 4-5 years in ML/AI research or applied AI engineering</p><p>&middot; Strong understanding of LLM architectures, training dynamics, and inference optimization</p><p>&middot; Hands-on experience with fine-tuning (LoRA, RLHF, DPO) and systematic model evaluation</p><p>&middot; Proficient in Python and ML frameworks (PyTorch,HuggingFace Transformers)</p><p>&middot; Experience designing experiments with proper controls, ablations, and reproducibility</p><p>&middot; Familiarity with RAG systems, embedding models, and retrieval pipelines</p><p>&middot; Strong written communication &mdash; ability to produce clear internal research reports and technical documentation</p><p>Interested candidates may apply.</p><p>Application Question(s):</p><ul><li>Are you willing to work onsite from 3 pm to 12 am ?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>ML/AI research: 4 years (Preferred)</li><li>ML frameworks: 4 years (Preferred)</li><li>fine tuning and systematic model evaluation: 4 years (Preferred)</li><li>RAG system: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

AI Research Engineer

TechnoSys

<p><b>Company Description:</b><br/>TechnoSys is a dynamic team of professionals serving the IT sector in Pakistan since 1998. We specialize in retail ERP software solutions and cater to Pakistan's top-notch local retail brands across various verticals, including Restaurant, Bakery, Supermarket, Fashion Retail, Optician, and Distributors. Our commitment to innovation and excellence has made us a leader in the industry. Join our team and contribute to shaping the future of retail technology.</p><p><b>Role Description:</b><br/>This is a full-time on-site role for an Artificial Intelligence Engineer located in Karachi. The AI Engineer will be responsible for designing and developing AI models, implementing machine learning algorithms, and conducting research on advanced AI technologies. Day-to-day tasks include pattern recognition, natural language processing, and neural networks development. The AI Engineer will collaborate with cross-functional teams to integrate AI solutions into software products and enhance system capabilities.</p><p><b>Requirements: </b></p><ul><li>Design, develop, and implement AI/ML models for various business applications.</li><li>Research and apply the latest AI technologies and best practices.</li><li>Train, test, and evaluate models using appropriate datasets.</li><li>Optimize models for performance, scalability, and accuracy.</li><li>Collaborate with software developers, data scientists, and product teams to integrate AI solutions into production systems.</li><li>Maintain and monitor deployed models to ensure reliability and performance.</li><li>Document model architecture, process flow, and performance metrics.</li><li>Contribute to innovation by proposing new AI-based features and tools.</li></ul><p><b>Qualification:</b></p><ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, AI, Data Science, or a related field.</li><li>Proven experience in AI/ML development (minimum 2&ndash;3 years preferred).</li><li>Proficiency in Python and AI frameworks (TensorFlow, PyTorch, Keras, etc.).</li><li>Strong understanding of data structures, algorithms, and statistical methods.</li></ul><p><b>Details: </b></p><ul><li>Timings: 9 am - 6 pm</li><li>Days: Monday to Friday</li><li>Market Competitive Salary package</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

AI Engineer

Contour Software

<div><div><b>About Contour</b></div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div><b>
THE DIVISION:</b><br>
Campana Systems is an international leader in information solutions for the auto club industry. Since 1988, we have been enabling our clients to achieve their ongoing business objectives using our in-depth industry knowledge and trusted technology solutions. Our mission is to enable our auto club clients to achieve their strategic goals by providing leadership through effective innovative solutions and services.</div></div><div></div><div><div><b><br>
THE POSITION:</b><br>
We are expanding our AI capabilities and seeking an <b>Intermediate AI Engineer</b> who can contribute to the design, development, and deployment of AI-powered features. You will work closely with senior engineers and architects to build robust ML systems and assist developers company-wide with AI integration and best practices. The successful hire will work from the Contour Software Karachi/Lahore/Islamabad office as part of the resource-center team that is an extension of the division-based R&amp;D department.</div></div><div></div><div><div><b><br>
JOB RESPONSIBILITIES:</b></div></div><div><ul><li><div>
Implement and test ML/AI components according to design specifications.</div></li></ul></div><div><ul><li><div>
Contribute to building secure, cloud-based AI infrastructure and workflows.</div></li></ul></div><div><ul><li><div>
Integrate LLMs and other AI models into software products.</div></li></ul></div><div><ul><li><div>
Collaborate with cross-functional teams on data preprocessing, model deployment, and evaluation.</div></li></ul></div><div><ul><li><div>
Write clean, maintainable code and technical documentation.</div></li></ul></div><div><ul><li><div>
Provide practical implementation guidance to product and engineering teams.</div></li></ul></div><div><ul><li><div>
Participate actively in agile development processes and sprint planning.</div></li></ul></div><div></div><div><div><b><br>
REQUIRED QUALIFICATIONS:</b></div></div><div><ul><li><div>
Bachelor&rsquo;s in Computer Science, ML/AI, or related field.</div></li></ul></div><div><ul><li><div>
3+ years of experience in software development including ML/AI development and deployment.</div></li></ul></div></div><div><div><ul><li><div>
Experience with Python and ML libraries (scikit-learn, PyTorch, TensorFlow).</div></li></ul></div><div><ul><li><div>
Familiarity with LLMs and model integration (via APIs or frameworks).</div></li></ul></div><div><ul><li><div>
Working knowledge of cloud platforms and related AI services.</div></li></ul></div><div><ul><li><div>
Solid analytical problem-solving skills, with strong written and verbal communication.</div></li></ul></div><div></div><div><div><b><br>
GOOD TO HAVE:</b></div></div><div><ul><li><div>
Experience with MLOps tooling (e.g., MLflow, Kubeflow).</div></li></ul></div><div><ul><li><div>
Familiarity with AI governance and secure model deployment practices.</div></li></ul></div><div><ul><li><div>
Exposure to real-world production ML systems.</div></li></ul></div></div><div><b>
Exciting Benefits we offer:</b></div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Qureos

<p><strong>About Qureos</strong></p><p> </p><p>Hiring is broken. Slow. Manual. Expensive.</p><p>At Qureos, we’re rebuilding how companies hire using AI, structured processes, and smart automation.</p><p>We move fast. We test aggressively. We scale what works.</p><p>Now we’re looking for a GTM Engineer who can build the engine behind our revenue machine.</p><p>If you enjoy scraping clean data, wiring tools together, automating workflows, and watching pipeline velocity improve because of systems you built — keep reading.</p><p> </p><p><strong>The Role</strong></p><p> </p><p>This isn’t traditional RevOps.</p><p>This is hands-on, technical GTM engineering.</p><p>You’ll sit at the intersection of:</p><ul><li>Sales</li><li>Growth</li><li>Data</li><li>Automation</li></ul><p> </p><p><strong>Your mission:</strong></p><p> </p><p>Build and optimize the infrastructure that powers our entire revenue engine.</p><p> </p><p><strong>What You’ll Own</strong></p><p> </p><ol><li>Lead Intelligence &amp; List Building<br />- Scrape and enrich lead data using tools and scripts<br />- Build high-quality, segmented lead lists<br />- Use LinkedIn Sales Navigator, scraping tools, APIs, and enrichment platforms<br />- Continuously improve data quality and targeting logic<br />- Outbound shouldn’t rely on guesswork. It should run on signal.<br /> </li><li>GTM Automations<br />- Build automations using Make / Zapier<br />- Connect HubSpot, Zoho, LinkedIn, Airtable, and other tools<br />- Design workflows that eliminate manual tasks<br />- Automate lead routing, enrichment, tagging, and lifecycle transitions<br />- If it’s repetitive, it should be automated.<br /> </li><li>Sales &amp; SDR Sequences<br />- Set up and optimize outbound sequences<br />- Structure email + LinkedIn cadences<br />- Align messaging workflows with ICP segments<br />- Improve conversion rates across touchpoints<br />- Sequences are systems. Systems should be engineered.<br /> </li><li>Integrations &amp; Infrastructure<br />- Connect tools across the revenue stack<br />- Build API-based integrations where needed<br />- Write Python scripts for scraping and automation<br />- Maintain data integrity across systems<br />- Troubleshoot workflow issues proactively<br />- You should be comfortable going from no-code to code when needed.<br /> </li><li>Reporting &amp; Revenue Insights<br />- Review performance numbers across the funnel<br />- Track pipeline coverage and velocity<br />- Maintain clean dashboards and reporting structures<br />- Use Mixpanel, Airtable, CRM data to provide actionable insights<br />- Identify bottlenecks and propose fixes<br />- This role is not just building systems — it’s improving them.</li></ol><p> </p><p><strong>Who You Are</strong></p><p> </p><ul><li>2–5 years experience in GTM, RevOps, Growth Ops, or technical sales operations</li><li>Comfortable with both no-code tools and writing scripts</li></ul><p> </p><p><strong>Experience with:</strong></p><p> </p><ul><li>HubSpot</li><li>Zoho</li><li>LinkedIn Sales Navigator</li><li>Make / Zapier</li><li>Python (scraping / automation)</li><li>Mixpanel</li><li>Airtable</li><li>Strong understanding of outbound and pipeline mechanics</li><li>Numbers-driven, you care about conversion rates, velocity, and coverage</li><li>Builder mindset: high ownership, fast execution</li><li>Comfortable working in ambiguity</li><li>Thinks in systems, not tasks</li></ul><p> </p><p>You don’t wait for instructions.</p><p>You identify inefficiencies and fix them.</p><p> </p><p><strong>What Good Performance Looks Like</strong></p><p> </p><ul><li>Clean, scalable GTM infrastructure</li><li>2–3x pipeline coverage maintained</li><li>Reduced manual work across SDR &amp; sales teams</li><li>Accurate reporting and visibility</li><li>Faster lead-to-meeting conversion</li><li>Revenue engine that runs smoother every month</li></ul><p> </p><p><strong>Why Join Qureos</strong></p><p> </p><ul><li>Build the backbone of a fast-scaling AI company</li><li>High ownership and autonomy</li><li>Direct impact on revenue growth</li><li>Work closely with growth and leadership</li><li>No bureaucracy. Just speed and execution.</li></ul><p> </p><p>If building systems that drive revenue excites you more than maintaining spreadsheets, apply.</p><p>Let’s engineer the growth engine.</p>

Revenue Operations Specialist

Flipdish

<div><p>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We offer a suite of powerful yet straightforward tech solutions along with real human support, helping our customers thrive on their own terms.</p>
<p>
Everything we do is designed to make running a restaurant satisfyingly simple in a world that's anything but.</p>
<h2 class="jobSectionHeader"><b>
About the Role</b></h2>
<p>
We are looking for a highly proactive and commercially minded Customer Lifecycle Marketing Manager to own the end-to-end customer journey after acquisition. This role will be responsible for building and optimising the communications, campaigns, and automations that drive stronger onboarding, higher retention, increased expansion, and reduced churn.</p>
<p>
You will be the connective tissue across Marketing, Customer Success, Strategic Account Management, Sales, and Product, ensuring our customers receive clear, timely, and value-driven communication without being overwhelmed by different teams. Your work will directly influence customer performance, MRR growth, and long-term satisfaction.</p>
<p>
This is a high-impact role ideal for a lifecycle marketer who thrives on data, experimentation, cross-functional collaboration, turning insights into measurable outcomes, and delivering exceptional communication that really resonates with our customer base.</p>
<h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2>
<h3 class="jobSectionHeader"><b>Lifecycle Communications and Onboarding</b></h3>
<ul><li>Own customer onboarding communications across email, WhatsApp, and in-product touch points.</li>
<li>Work with the Onboarding, Product and Marketing Teams to design and implement automated onboarding journeys that help customers activate, adopt key features, and get value faster.</li>
<li>Ensure consistent messaging that aligns with product positioning and customer expectations.</li>
</ul><h3 class="jobSectionHeader"><b>Customer Engagement and Retention</b></h3>
<ul><li>Develop communication strategies that improve customer engagement and sentiment throughout the lifecycle.</li>
<li>Identify early churn signals and create interventions, automations, and campaigns to reduce churn with the Strategic Account Management Team.</li>
<li>Partner with Customer Success to support objection handling campaigns, proactive education, and best-practice sharing.</li>
<li>Monitor competitor propositions and market movements, and develop specific defensive communication strategies that can be deployed when customers are at risk of competitive intervention.</li>
</ul><h3 class="jobSectionHeader"><b>Expansion and Growth</b></h3>
<ul><li>Work closely with Strategic Account Managers to build cross-sell, upsell, and expansion campaigns designed to increase MRR and order volume.</li>
<li>Identify customer segments and behaviours that indicate growth potential, and deliver targeted lifecycle programmes.</li>
<li>Identify optimal moments in a customer's lifecycle to encourage expansion and build automations with the objective of generating inbound demand for Customer Success.</li>
</ul><h3 class="jobSectionHeader"><b>Cross-Functional Alignment</b></h3>
<ul><li>Collaborate with Product, Marketing and Sales Enablement to understand product strengths, gaps, and customer pain points, ensuring communications are accurate and set the right expectations.</li>
<li>Partner with Data, Product, and CS to align insights, messaging, and customer triggers across teams.</li>
<li>Act as the guardian of customer communication, ensuring customers are not over-messaged and that all outgoing comms follow a coordinated plan.</li>
</ul><h3 class="jobSectionHeader"><b>Measurement and Optimisation</b></h3>
<ul><li>Jointly own the KPIs related to onboarding success, engagement, retention, churn reduction, and expansion campaign performance with the commercial teams.</li>
<li>Build dashboards, track performance, run A/B tests, and continuously refine lifecycle flows based on data.</li>
<li>Champion best practice in customer communications and design processes that improve message quality and timing.</li>
</ul><h2 class="jobSectionHeader"><b>Key KPIs</b></h2>
<ul><li>Expansion in MRR from lifecycle and cross-sell campaigns</li>
<li>Reduction in overall churn through targeted intervention</li>
<li>Increased customer activation, feature adoption, and order volume</li>
<li>Improved engagement rates across lifecycle channels</li>
<li>Reduction of uncoordinated customer messaging across departments</li>
</ul><h2 class="jobSectionHeader"><b>About You</b></h2>
<ul><li>Proven experience in customer lifecycle marketing, CRM marketing, retention or growth marketing, ideally in SaaS or a tech-driven business.</li>
<li>Strong understanding of segmentation, lifecycle automation, multi-channel messaging, and CRM data structures.</li>
<li>Data-driven mindset with the ability to interpret insights and act on them quickly.</li>
<li>Exceptional communication skills and the ability to collaborate effectively with commercial teams based in the UK and Ireland is essential.</li>
<li>Excellent communication and copywriting skills, with a talent for simplifying complex concepts.</li>
<li>Experience using Intercom for customer communication, support, or automation would be a big advantage.</li>
<li>Highly adept with AI tools and workflows, with the ability to leverage AI to automate, optimise, and scale lifecycle communications and processes.</li>
<li>Experience messaging to customers in the UK and Ireland is essential.</li>
<li>Ability to adhere to brand guidelines and tone of voice is essential.</li>
<li>Previous experience communicating to or working with restaurants or takeaways is an advantage.</li>
<li>Comfortable working cross-functionally and influencing without authority.</li>
<li>Highly organised, detail-oriented, and proactive in identifying opportunities for improvement.</li>
<li>Passionate about customer experience, retention, and delivering value throughout the lifecycle.</li>
<li>Previous experience working with Salesforce CRM and Hubspot marketing automation would be advantageous.</li>
</ul><h3 class="jobSectionHeader"><b> </b><b>About Flipdish</b></h3>
<p>
We are Flipdish, an Irish unicorn valued at over $1bn, helping independent restaurants, takeaways and quick service brands compete and grow in a world transformed by technology. Our platform has evolved into a fully integrated, AI powered ecosystem that supports restaurants with online ordering, marketing, loyalty, point of sale, menu optimisation and operational automation.</p>
<p>
AI is at the heart of many of our newest innovations, including the Flipdish AI Phone Agent, which answers customer calls, takes orders and ensures no order is ever missed. From AI driven marketing to intelligent menu tools, we build technology that makes running a restaurant satisfyingly simple in a world that is anything but.</p>
<p>
But Flipdish is not just about technology. We are deeply connected to the industry we serve. Many of us have worked in restaurants, run franchises or grown food businesses ourselves. We understand the pressures operators face, and we support them with the same intensity and care we would want for our own businesses. We listen closely to our customers, learn from them and back them so they can grow on their own terms and fall back in love with what they do.</p>
<h3 class="jobSectionHeader"><b>
Our culture</b></h3>
<p>
At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it <i>is</i>!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.</p>
<p>
Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.</p>
<p>
We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.</p>
<p>
We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like Dublin, London and Karachi. We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!</p>
<p>
So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up.</p>
<h3 class="jobSectionHeader"><b>
Don't be shy. Apply.</b></h3>
<p>
We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.</p>
<p>
We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</p></div><p></p>

Customer Lifecycle Marketing Manager

<div>
 <p>
  At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We offer a suite of powerful yet straightforward tech solutions along with real human support, helping our customers thrive on their own terms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Everything we do is designed to make running a restaurant satisfyingly simple in a world that&rsquo;s anything but.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a highly proactive and commercially minded Customer Lifecycle Marketing Manager to own the end-to-end customer journey after acquisition. This role will be responsible for building and optimising the communications, campaigns, and automations that drive stronger onboarding, higher retention, increased expansion, and reduced churn.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will be the connective tissue across Marketing, Customer Success, Strategic Account Management, Sales, and Product, ensuring our customers receive clear, timely, and value-driven communication without being overwhelmed by different teams. Your work will directly influence customer performance, MRR growth, and long-term satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a high-impact role ideal for a lifecycle marketer who thrives on data, experimentation, cross-functional collaboration, turning insights into measurable outcomes, and delivering exceptional communication that really resonates with our customer base.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Lifecycle Communications and Onboarding
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Own customer onboarding communications across email, WhatsApp, and in-product touch points.
  </li>
  <li>
   Work with the Onboarding, Product and Marketing Teams to design and implement automated onboarding journeys that help customers activate, adopt key features, and get value faster.
  </li>
  <li>
   Ensure consistent messaging that aligns with product positioning and customer expectations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Engagement and Retention
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Develop communication strategies that improve customer engagement and sentiment throughout the lifecycle.
  </li>
  <li>
   Identify early churn signals and create interventions, automations, and campaigns to reduce churn with the Strategic Account Management Team.
  </li>
  <li>
   Partner with Customer Success to support objection handling campaigns, proactive education, and best-practice sharing.
  </li>
  <li>
   Monitor competitor propositions and market movements, and develop specific defensive communication strategies that can be deployed when customers are at risk of competitive intervention.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Expansion and Growth
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Work closely with Strategic Account Managers to build cross-sell, upsell, and expansion campaigns designed to increase MRR and order volume.
  </li>
  <li>
   Identify customer segments and behaviours that indicate growth potential, and deliver targeted lifecycle programmes.
  </li>
  <li>
   Identify optimal moments in a customer&rsquo;s lifecycle to encourage expansion and build automations with the objective of generating inbound demand for Customer Success.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross-Functional Alignment
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Collaborate with Product, Marketing and Sales Enablement to understand product strengths, gaps, and customer pain points, ensuring communications are accurate and set the right expectations.
  </li>
  <li>
   Partner with Data, Product, and CS to align insights, messaging, and customer triggers across teams.
  </li>
  <li>
   Act as the guardian of customer communication, ensuring customers are not over-messaged and that all outgoing comms follow a coordinated plan.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Measurement and Optimisation
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Jointly own the KPIs related to onboarding success, engagement, retention, churn reduction, and expansion campaign performance with the commercial teams.
  </li>
  <li>
   Build dashboards, track performance, run A/B tests, and continuously refine lifecycle flows based on data.
  </li>
  <li>
   Champion best practice in customer communications and design processes that improve message quality and timing.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key KPIs
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Expansion in MRR from lifecycle and cross-sell campaigns
  </li>
  <li>
   Reduction in overall churn through targeted intervention
  </li>
  <li>
   Increased customer activation, feature adoption, and order volume
  </li>
  <li>
   Improved engagement rates across lifecycle channels
  </li>
  <li>
   Reduction of uncoordinated customer messaging across departments
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About You
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Proven experience in customer lifecycle marketing, CRM marketing, retention or growth marketing, ideally in SaaS or a tech-driven business.
  </li>
  <li>
   Strong understanding of segmentation, lifecycle automation, multi-channel messaging, and CRM data structures.
  </li>
  <li>
   Data-driven mindset with the ability to interpret insights and act on them quickly.
  </li>
  <li>
   Exceptional communication skills and the ability to collaborate effectively with commercial teams based in the UK and Ireland is essential.
  </li>
  <li>
   Excellent communication and copywriting skills, with a talent for simplifying complex concepts.
  </li>
  <li>
   Experience using Intercom for customer communication, support, or automation would be a big advantage.
  </li>
  <li>
   Highly adept with AI tools and workflows, with the ability to leverage AI to automate, optimise, and scale lifecycle communications and processes.
  </li>
  <li>
   Experience messaging to customers in the UK and Ireland is essential.
  </li>
  <li>
   Ability to adhere to brand guidelines and tone of voice is essential.
  </li>
  <li>
   Previous experience communicating to or working with restaurants or takeaways is an advantage.
  </li>
  <li>
   Comfortable working cross-functionally and influencing without authority.
  </li>
  <li>
   Highly organised, detail-oriented, and proactive in identifying opportunities for improvement.
  </li>
  <li>
   Passionate about customer experience, retention, and delivering value throughout the lifecycle.
  </li>
  <li>
   Previous experience working with Salesforce CRM and Hubspot marketing automation would be advantageous.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  🦄
  <strong>
   About Flipdish
  </strong>
 </p>
 <p>
  We are Flipdish, an Irish unicorn valued at over $1bn, helping independent restaurants, takeaways and quick service brands compete and grow in a world transformed by technology. Our platform has evolved into a fully integrated, AI powered ecosystem that supports restaurants with online ordering, marketing, loyalty, point of sale, menu optimisation and operational automation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  AI is at the heart of many of our newest innovations, including the Flipdish AI Phone Agent, which answers customer calls, takes orders and ensures no order is ever missed. From AI driven marketing to intelligent menu tools, we build technology that makes running a restaurant satisfyingly simple in a world that is anything but.
 </p>
 <p>
  <br/>
 </p>
 <p>
  But Flipdish is not just about technology. We are deeply connected to the industry we serve. Many of us have worked in restaurants, run franchises or grown food businesses ourselves. We understand the pressures operators face, and we support them with the same intensity and care we would want for our own businesses. We listen closely to our customers, learn from them and back them so they can grow on their own terms and fall back in love with what they do.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🫀Our culture
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it
  <em>
   is
  </em>
  !). But, this all depends on our employees. And that&rsquo;s because we trust our employees to define what sort of an employer Flipdish is.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like Dublin, London and Karachi. We&rsquo;re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!
 </p>
 <p>
  <br/>
 </p>
 <p>
  So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don&rsquo;t see an opening just yet, do get in touch and register your interest with us anyway. We&rsquo;ll be in touch as soon as something suitable opens up.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🙈Don&rsquo;t be shy. Apply.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 </p>
</div>


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Customer Lifecycle Marketing Manager