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ai product manager - delivery & operations Jobs in Cairo

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ai product manager delivery operations

SSC HR Solutions

<div>
 
 Role Summary
 
 
 
 our company is hiring an
 
 AI Product Manager
 
 to own the operational line of the Technology team - task assignment, delivery cadence, performance tracking, documentation, and discipline - while keeping AI product delivery on track. This role runs the day-to-day engine of the team so engineers and data scientists can focus on building. The technical/architecture direction stays with the Technical Head; this role partners with that line but owns how work is planned, tracked, and shipped.
 
 
 The role combines
 
 understanding stakeholder requirements and leading client technical meetings
 
 , a
 
 hands-on understanding of how AI systems are deployed and how AI products are managed
 
 , and a
 
 research mandate to advance D proprietary models and agentic layers
 
 . These capabilities matter far more than years on a CV, which is why we are opening this at a mid-level (2-5 years) for a sharp, client-facing operator who can grow with the company.
 
 
 <ul>
 <li>
 Core Competencies
 
 
 </li>
 </ul>
 Candidates will be assessed against the following areas:
 
 
 <li>
 Stakeholder requirements &amp; client technical meetings - leads client and stakeholder technical meetings with confidence, asks the right questions to surface real needs and constraints, captures and documents requirements clearly, translates them into specs and tasks for the team, and manages expectations and scope throughout delivery. Comfortable being the technical face of in front of clients
 </li>
 <li>
 AI systems deployment - practical understanding of the AI/ML delivery lifecycle: moving models and AI features from prototype to production, MLOps basics (versioning, retraining, monitoring, rollback), data pipelines, evaluation, and the operational risks of running AI in production. Able to spot delivery blockers early and hold an engineering team accountable to a deployment plan
 </li>
 <li>
 AI product management - translating business goals into a prioritised backlog, writing clear specs and acceptance criteria, running an analysis-before-development workflow, managing scope against client commitments, and owning roadmap, releases, and stakeholder communication for AI products
 </li>
 <li>
 Applied AI research direction - able to read the landscape of models and agentic techniques, frame research objectives, and steer the team toward greater in-house capability - reducing dependence on third-party models and building proprietary models and agentic layers into our company AI systems
 </li>
 <li>
 Key Responsibilities
 </li>
 <li>
 Stakeholder requirements &amp; client meetings
 </li>
 <li>
 lead client and stakeholder technical meetings, elicit and document requirements, translate them into clear specs and tasks, manage scope and expectations, and act as the technical point of contact between the client, leadership, and the team
 </li>
 <li>
 Team &amp; operations management
 </li>
 <li>
 assign and balance work across the Technology team, run the weekly delivery cadence, remove blockers, and own team discipline and ways of working
 </li>
 <li>
 Delivery &amp; product ownership
 </li>
 <li>
 maintain the backlog and roadmap for the Paula and -Hub products, enforce the analysis-before-development workflow, and ensure no client commitments are made without proper scoping
 </li>
 <li>
 Research &amp; proprietary capability
 </li>
 <li>
 set and drive research objectives to grow own models and agentic layers, run a pipeline of experiments alongside delivery, and progressively move the AI systems from off-the-shelf components toward proprietary, in-house capability
 </li>
 <li>
 Performance &amp; KPIs
 </li>
 <li>
 track weekly KPIs, run progress reviews, evaluate performance, and surface risks to leadership early
 </li>
 <li>
 Documentation &amp; process
 </li>
 <li>
 ensure all work is documented and stored in the shared knowledge base, keep process living and followed, and onboard new joiners into it
 </li>
 <li>
 Meeting cadence
 </li>
 run the standing weekly structure (e.g. Career Hub, client, and planning sessions) and keep them focused and outcome-driven.
 <li>
 Tools &amp; Ways of Working - AI-Assisted Operations
 
 
 </li>
 our company runs its team operations with AI assistants (
 
 Cowork-style skills/agents
 
 ) connected directly to the tools the team lives in. The AI Product Manager is expected to use and improve this setup to run the team in the most efficient way, including:
 
 
 <ul>
 <li>
 ClickUp (mandatory) - AI-assisted task creation, assignment, status sync, and KPI/progress reporting; ClickUp is the single source of truth for all work
 </li>
 <li>
 Documents (Google Drive / knowledge base) - AI-assisted drafting, organising, and retrieval of specs, processes, meeting notes, and deliverables; all documentation lives in the shared drive
 </li>
 <li>
 Code repository - connected read access to the repo to track delivery progress, link work items to commits/PRs, and keep product status grounded in what is actually shipping
 
 
 </li>
 </ul>
 Comfort with AI/agentic tooling to automate routine operations (status roll-ups, reminders, reporting, document generation) is a core part of the job, not a bonus.
 
 
 
 Requirements
 
 
 
 
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 2 - 5 years in technical product management, AI/ML product or delivery management, technical operations, or team lead roles within a software / AI / data environment
 </li>
 <li>
 Experience leading client / stakeholder technical meetings and gathering and documenting requirements
 </li>
 <li>
 Demonstrated understanding of AI systems deployment and AI product management
 </li>
 <li>
 Awareness of current models, agentic frameworks, and the build-vs-buy trade-offs for AI capability
 </li>
 <li>
 Hands-on experience running a work-management tool (ClickUp, Jira, Linear, Asana, or similar) for a delivery team
 </li>
 <li>
 Strong organisation, written communication, and stakeholder-management skills; fluent English and Arabic
 </li>
 <li>
 Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
 </li>
 <li>
 Nice to Have
 </li>
 <li>
 Exposure to MLOps tooling, cloud platforms, or data-pipeline orchestration
 </li>
 <li>
 Hands-on experience building or fine-tuning models, or designing agentic / multi-agent systems
 </li>
 <li>
 Experience building or customising AI/automation workflows (Cowork, agents, scripting, or no-code automation)
 </li>
 <li>
 Prior experience managing a client-facing product squad
 </li>
 <li>
 First 90 Days - Success Measures
 </li>
 <li>
 Trusted to run client technical meetings solo, with requirements captured and signed off clearly
 </li>
 <li>
 Fully owns the ClickUp board and weekly KPI reporting for both product squads
 </li>
 <li>
 A defined research roadmap for proprietary models and agentic layers, with first experiments under way
 </li>
 <li>
 Team operating process documented, followed, and kept current in the shared drive
 </li>
 <li>
 Predictable weekly delivery cadence with blockers surfaced and resolved early
 </li>
 <li>
 AI-assisted operations (reporting, reminders, documentation) running with minimal manual effort
 </li>
 </ul>
</div>

AI Product Manager - Delivery & Operations

Coca-Cola HBC

<div>
 
 
 Department:
 
 Data Insights &amp; Automation, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Cairo, Egypt.
 
 
 
 
 
 
 
 
 We are looking for a
 
 Product Analyst
 
 to join our Analytics Products Engineering team and support the evolution of
 
 RGM &amp; Finance products
 
 within a portfolio of core AI powered solutions across the Commercial and Finance streams.
 
 
 
 
 
 RGM &amp; Finance products are AI powered decision engines that transform complex commercial and financial data into actionable insights to drive profitable growth. The Promo Advanced Analytics Tool (PAAT) enables deep post event analysis to evaluate promotional effectiveness and ROI, while within the Revenue Growth Management stream, the OBPPC product supports commercial strategy and Pricing Copilot focuses on pricing optimization, enabling more responsive, data driven decisions aligned with market dynamics.
 
 
 
 
 
 In the Finance stream, AI powered analytics transform financial, tax related and contractual data into trusted insights. This includes solutions that support corporate audits through automated validation of CDE contracts, the Tax Management Fees tool that strengthens tax governance by simplifying and digitizing general management fees processes and supporting activities collection for general management fees process, and the Finance A&amp;I Channel Profitability Ecosystem, which integrates financial internal and external data into actionable plans&mdash;enabling disciplined, scalable execution across markets.
 
 
 
 
 
 Within this context, the Product Analyst plays a critical role in turning product vision and design into execution-ready delivery &mdash; ensuring clarity, consistency, and quality across requirements, solution design, and implementation.
 
 
 
 
 
 This role sits at the heart of the product team, working closely with Product Management, Design, Data Science, and Engineering to drive high-quality, scalable, and impactful solutions.
 
 
 
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 &bull; Translate design inputs, user journeys, and business needs into clear functional specifications and structured requirements
 
 
 &bull; Support the Product Manager in shaping features, user stories, and acceptance criteria
 
 
 &bull; Ensure requirements are complete, consistent, and aligned with product objectives
 
 
 &bull; Act as the bridge between design intent and technical implementation
 
 
 &bull; Work closely with Data Science teams to define expected outputs, assumptions, and interpretation logic
 
 
 &bull; Validate analytical and AI outputs against business expectations and use cases
 
 
 &bull; Monitor product usage and operations, identifying improvement opportunities
 
 
 &bull; Shape solution designs together with the Product Manager, Architect, and engineering teams.
 
 
 &bull; Define and maintain high‑quality backlog items (Epics, Features, User Stories) and support sprint planning.
 
 
 &bull; Participate in estimation sessions and contribute to effort sizing with engineering team.
 
 
 &bull; Support validation of end-to-end scenarios and product behavior
 
 
 &bull; Identify gaps, inconsistencies, and improvement areas proactively
 
 
 &bull; Partner with engineering, data, and governance teams to align end‑to‑end product delivery.
 
 
 &bull; Maintain documentation (Wikis, flow diagrams, functional specs, Product Changelog).
 
 
 &bull; Identify improvement opportunities based on data, feedback, and performance trends.
 
 
 &bull; Support release readiness, testing validation, and operational handover.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor's degree in Information Technology, Computer Science, or related field.
 
 
 &bull; 3&ndash;5 years of experience in a Product Analyst, Business Analyst, or similar role within digital or data-driven environments
 
 
 &bull; Strong grasp of Agile / SAFe and experience working in cross-functional product teams
 
 
 &bull; Can translate designs and business needs into clear, structured, and testable product specifications
 
 
 &bull; Communicate effectively and manage stakeholders with confidence
 
 
 &bull; Confident in working closely with Product Managers, Designers, Data Scientists, and Engineers
 
 
 &bull; Think analytically, enjoy solving problems, and pay strong attention to detail
 
 
 &bull; Comfortable with ambiguity and can adapt quickly in fast-paced, AI-driven environments
 
 
 &bull; Tech-savvy, curious, and proactive in exploring new tools and approaches
 
 
 &bull; Experience in FMCG, Commercial and Finance domains
 
 
 &bull; Familiar with Python, SQL, and general data concepts
 
 
 &bull; Have exposure to Azure, Databricks, PBI, AI/ML, or data-intensive products
 
 
 &bull; Excellent problem-solving and debugging skills.
 
 
 &bull; Excellent spoken and written English
 
 
 &bull; Communication, organizational and analytical skills
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Product Analyst - Revenue Growth Management & AI

<div>
 TEST MANAGER (8+ Years)
 
 
 Role Summary
 
 
 The Test Manager provides QA leadership and governance for AI-enabled enterprise systems, ensuring strong automation practices, consistent AI testing standards, quality delivery, and cross team coordination across all solutions.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Define and establish QA governance and automation strategy for enterprise-grade AI and digital solutions, including Agentic AI, multi-agent orchestration platforms, microservices, UI, and ERP integrations
 </li>
 <li>
 Set AI testing standards, validation frameworks, and approval guidelines across all AI agent categories
 </li>
 <li>
 Govern end-to-end testing execution across complex enterprise technology stacks
 </li>
 <li>
 Define and enforce AI specific testing frameworks, covering ex : Prompt safety, prompt drift, hallucination detection , Bias, fairness, compliance checks
 </li>
 <li>
 Oversee voice and conversational AI testing, ensuring Speech-to-text (STT) quality and accuracy ,Sentiment analysis reliability ,Intent classification
 </li>
 <li>
 Own QA metrics, capacity planning, and upskilling
 </li>
 <li>
 Collaborate with Product, Architecture, and Compliance teams
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Required Skills (Must Have)
 
 
 <ul>
 <li>
 Experience leading automation-heavy QA teams
 </li>
 <li>
 Strong understanding of Java/Python-based automation frameworks
 </li>
 <li>
 Selenium ecosystem and CI/CD governance
 </li>
 <li>
 Hands-on exposure to AI testing tools (e.g., Testsigma, Testim ) for evaluation and governance
 </li>
 <li>
 Minimum of 2-3 years of hands on experience with GenAI and Agentic AI solutions across production, client facing, or enterprise systems, including ownership of quality oversight and governance
 
 
 </li>
 </ul>
 Good to Have
 
 
 <ul>
 <li>
 Good ERP / Accounts Payable knowledge (e.g., Oracle ERP, SAP)
 </li>
 <li>
 ISTQB certification
 
 
 </li>
 </ul>
 
 Job Special Requirements
 
 
 
 
 Fluency in English is a must.
 
</div>

Test Manager (AI & Enterprise Systems)

Digitize Flow

<div>
 
 We are looking for a high-performing Sales Account Manager to join our growing team. The ideal candidate will have a proven track record in B2B sales, ideally within the software / technology sector, and strong relationships with large enterprises.
 
 
 
 
 
 
 Company Description:
 
 Digitize Flow helps enterprise companies automate and optimize their operations using the Microsoft ecosystem, including Microsoft 365, SharePoint, Power Platform, Copilot, and Azure AI.
 
 
 
 
 
 
 Role Description:
 
 
 This is a full-time role for a Sales Account Manager (B2B Software) at Digitize Flow.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the full sales cycle: from prospecting and lead generation to closing deals.
 </li>
 <li>
 Conduct product demos and presentations to enterprise clients.
 </li>
 <li>
 Build and maintain strong client relationships with decision-makers in large organizations.
 </li>
 <li>
 Work closely with internal teams to ensure smooth delivery and client satisfaction.
 </li>
 <li>
 Follow up on contracts, implementation, and client payments.
 </li>
 <li>
 Achieve and exceed assigned sales targets.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Strong experience in B2B sales experience (preferably in software, SaaS, or technology solutions).
 </li>
 <li>
 Strong network of enterprise-level clients.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Self-motivated, target-driven, and comfortable with remote work.
 </li>
 <li>
 Fluent in English (spoken and written).
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Hybrid &mdash; primarily remote, with flexible working hours.
 </li>
 <li>
 Exposure to cutting-edge digital solutions and enterprise clients.
 </li>
 <li>
 A dynamic, innovative, and supportive work environment.
 </li>
 </ul>
 
 🚀 If you are passionate about enterprise sales and want to grow with us, we&rsquo;d love to hear from you!
 
 
 
 
</div>

Sales Account Manager (B2B Software)

Valeo

<div>
 
 We are looking for a
 
 Senior UI/UX Designer
 
 to join the
 
 AI4All global team
 
 and lead the design of intuitive, scalable, and impactful AI-powered digital products.
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Lead end-to-end UX/UI design for complex AI-driven products, from discovery to launch.
 </li>
 <li>
 Own UX strategy, information architecture, interaction models, and experience vision.
 </li>
 <li>
 Design high-fidelity user flows, wireframes, prototypes, and production-ready UI.
 </li>
 <li>
 Engage directly with customers, users, and stakeholders to understand needs, pain points, and expectations.
 </li>
 <li>
 Plan and conduct user research, interviews, workshops, and usability testing with customers and internal teams.
 </li>
 <li>
 Facilitate design discussions and present design solutions to stakeholders, clearly explaining rationale, trade-offs, and impact.
 </li>
 <li>
 Collaborate closely with product owners, developers, data scientists, and business stakeholders to ensure alignment and smooth delivery.
 </li>
 <li>
 Manage and evolve design systems, ensuring consistency, scalability, and accessibility across products.
 </li>
 <li>
 Mentor junior designers and support design quality across the team.
 </li>
 <li>
 Advocate for UX best practices, AI usage and ensure customer-centric thinking across product decisions.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Applied Arts, Fine Arts, Design, or a related field.
 </li>
 <li>
 4+ years of professional experience in UI/UX or Product Design.
 </li>
 <li>
 Strong expertise in UX methodologies, user-centered design, and design thinking.
 </li>
 <li>
 Advanced proficiency in Figma (design systems, auto layout, prototyping).
 </li>
 <li>
 Strong skills in Adobe illustrator; knowledge of other Adobe tools is a plus.
 </li>
 <li>
 Proven experience working with customers and cross-functional stakeholders.
 </li>
 <li>
 Strong portfolio demonstrating UX problem-solving, design rationale, and business outcomes.
 </li>
 <li>
 Good understanding of front-end technologies (HTML, CSS, React) to collaborate effectively with engineering teams.
 </li>
 <li>
 Experience designing AI-powered products or using AI design tools is a strong plus.
 </li>
 </ul>
</div>

Senior UI/UX Designer, AI4ALL

The Flex

<div>
 At The Flex, we believe renting a home should be as effortless as booking a ride.
 
 
 Our mission is ambitious: enable anyone to live anywhere, anytime, without friction.
 
 
 Powered by Base360.ai, our proprietary technology platform, we are building the operating system for modern renting&mdash;automating operations, connecting fragmented systems, and creating seamless experiences for guests, landlords, and operators across the world.
 
 
 We're looking for a Founding Software Engineer to help architect and build the technology that powers the future of The Flex.
 
 
 This is not a typical engineering role.
 
 
 You'll work directly with the founder, influence product strategy, make architectural decisions, and build systems that become the foundation of a global business.
 
 
 You'll have extraordinary ownership, responsibility, and impact from day one.
 
 
 What You'll Build
 
 
 As a Founding Software Engineer, you'll help create and scale Base360.ai&mdash;the technology platform that powers every aspect of The Flex.
 
 
 From AI-powered workflows and booking systems to operational automation and intelligent decision-making, you'll build products that directly impact revenue, efficiency, and customer experience.
 
 
 You won't just ship features.
 
 
 You'll create systems that replace manual work, unlock scale, and become a competitive advantage for the company.
 
 
 Your Mission
 
 
 Build Core Products
 
 
 Design, build, and launch the software that powers bookings, pricing, payments, operations, communications, and guest experiences.
 
 
 Architect the Platform
 
 
 Make key technical decisions and help define the long-term architecture of Base360.ai.
 
 
 Create Automation at Scale
 
 
 Develop workflows and systems that automate operational processes across multiple countries and thousands of stays.
 
 
 Leverage AI
 
 
 Build AI-powered tools, agents, and workflows that improve productivity, decision-making, and customer experience.
 
 
 Integrate the Ecosystem
 
 
 Develop and maintain integrations with platforms including Airbnb, Hostaway, Stripe, Twilio, Google, OpenAI, and other strategic partners.
 
 
 Move Fast
 
 
 Operate with urgency and ownership, turning ideas into production-ready solutions quickly and effectively.
 
 
 Solve Real Problems
 
 
 
 Work On Challenges Such As
 
 
 
 <ul>
 <li>
 Reservation synchronization
 </li>
 <li>
 Dynamic pricing
 </li>
 <li>
 Smart access management
 </li>
 <li>
 Guest communication automation
 </li>
 <li>
 Operational forecasting
 </li>
 <li>
 Maintenance and cleaning automation
 </li>
 <li>
 AI-powered alerts and monitoring
 </li>
 <li>
 Revenue optimization
 
 
 </li>
 </ul>
 Help Build the Company
 
 
 As one of the first engineers, your influence will extend beyond code. You'll help shape processes, culture, product direction, and the future engineering team.
 
 
 Tech Stack
 
 
 
 Our Current Stack Includes
 
 
 
 <ul>
 <li>
 Python
 </li>
 <li>
 FastAPI
 </li>
 <li>
 React
 </li>
 <li>
 TypeScript
 </li>
 <li>
 Supabase
 </li>
 <li>
 PostgreSQL
 </li>
 <li>
 AWS
 </li>
 <li>
 OpenAI APIs
 </li>
 <li>
 Stripe
 </li>
 <li>
 Twilio
 </li>
 <li>
 Docker
 </li>
 <li>
 GitHub Actions
 
 
 </li>
 </ul>
 We care more about your ability to learn and build than your experience with any specific technology.
 
 
 What We're Looking For
 
 
 Must Have
 
 
 <ul>
 <li>
 Strong software engineering fundamentals
 </li>
 <li>
 Experience building production-grade applications
 </li>
 <li>
 Strong understanding of APIs, databases, and system design
 </li>
 <li>
 Product mindset and customer obsession
 </li>
 <li>
 Ability to work independently with minimal supervision
 </li>
 <li>
 Strong problem-solving ability
 </li>
 <li>
 High level of ownership and accountability
 
 
 </li>
 </ul>
 Bonus Points
 
 
 <ul>
 <li>
 Startup experience
 </li>
 <li>
 Experience with AI products or LLM integrations
 </li>
 <li>
 Experience building SaaS products
 </li>
 <li>
 Experience with FastAPI, React, AWS, or Supabase
 </li>
 <li>
 Marketplace, travel, or PropTech experience
 
 
 </li>
 </ul>
 What Success Looks Like
 
 
 
 Within Your First Year
 
 
 
 <ul>
 <li>
 Critical company operations are automated through systems you've built
 </li>
 <li>
 Base360.ai becomes a core competitive advantage
 </li>
 <li>
 New products are shipped rapidly and reliably
 </li>
 <li>
 Engineering velocity increases significantly
 </li>
 <li>
 AI-powered workflows are embedded across the business
 </li>
 <li>
 The platform is ready to scale internationally
 
 
 </li>
 </ul>
 Why Join The Flex
 
 
 Massive Impact
 
 
 Your work will directly shape how thousands of people live, travel, and experience cities.
 
 
 Founding-Level Ownership
 
 
 You'll have significant influence over product, technology, and company direction.
 
 
 Build Alongside the Founder
 
 
 Work closely with leadership and help define the future of the business.
 
 
 Learn Faster
 
 
 Gain exposure to engineering, AI, product, operations, growth, and company-building.
 
 
 Performance-Based Rewards
 
 
 Competitive compensation with meaningful upside for exceptional contributors.
 
 
 Remote-First
 
 
 Work from anywhere. We care about results, not hours.
 
 
 This Role Is Not For You If
 
 
 <ul>
 <li>
 You're looking for a predictable corporate environment
 </li>
 <li>
 You prefer maintaining systems rather than building them
 </li>
 <li>
 You need constant direction and supervision
 </li>
 <li>
 You avoid ownership outside your immediate responsibilities
 </li>
 <li>
 You are uncomfortable with change, ambiguity, and rapid execution
 
 
 </li>
 </ul>
 If you're excited by building products, solving hard problems, leveraging AI, and helping create the operating system for modern renting, we'd love to hear from you.
 
 
</div>

Founding Software Engineer

<div>
 
 Description
 
 
 
 
 The Role
 
 
 
 
 Census Management
 
 
 
 <ul>
 <li>
 Administer member additions, deletions, and modifications for clients&rsquo; medical and life insurance policies, ensuring compliance and data integrity.
 </li>
 <li>
 Coordinate card issuance and updates with insurers, maintaining accurate records and audit trails.
 </li>
 <li>
 Conduct thorough reviews of census files to ensure completeness and regulatory compliance.
 </li>
 <li>
 Serve as a primary point of contact for client enquiries related to membership and policy changes, delivering prompt and professional responses.
 
 
 </li>
 </ul>
 
 Invoicing &amp; Billing
 
 
 
 <ul>
 <li>
 Monitor and follow up with insurers to secure timely receipt of invoices.
 </li>
 <li>
 Liaise with clients to facilitate prompt premium payments and maintain uninterrupted coverage.
 </li>
 <li>
 Log and update client policy records within internal systems, ensuring transparency and audit-readiness.
 </li>
 <li>
 Address client queries regarding billing and policy administration.
 
 
 </li>
 </ul>
 
 Reporting &amp; Analytics
 
 
 
 <ul>
 <li>
 Audit client invoices and supporting breakdowns for accuracy and alignment with contractual terms.
 </li>
 <li>
 Collaborate with the GDC team to deliver accurate and timely claims utilisation reports.
 </li>
 <li>
 Apply predictive and preventive analytics to enhance data accuracy, enhance client decision-making, and proactively identify risks and improvement opportunities.
 </li>
 <li>
 Analyse, monitor, and report on team performance metrics and KPIs to drive operational excellence and SLA compliance.
 </li>
 <li>
 Conduct client satisfaction surveys, measure client satisfaction levels, and analyse feedback to identify areas for service improvement or expansion within the Service Delivery Team.
 
 
 </li>
 </ul>
 
 Excellence
 
 
 
 <ul>
 <li>
 Champion continuous improvement initiatives and process re-engineering to optimise service delivery, reduce manual tasks, and drive efficiency.
 </li>
 <li>
 Participate in cross-functional training and upskilling programmes to enhance team capability and adaptability.
 </li>
 <li>
 Contribute to the development and implementation of automation and AI-driven solutions, supporting digital adoption and operational resilience.
 </li>
 <li>
 Support the standardisation, centralisation, and automation of core service delivery processes to enable scalability and consistent quality.
 
 
 </li>
 </ul>
 Foster a culture of accountability, collaboration, and client focus, linking client satisfaction insights to team performance.
 
 
 
 Qualifications
 
 
 
 
 The Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and 3+ years&rsquo; experience in insurance operations or client service.
 </li>
 <li>
 Experience with Power BI, Excel, SQL and Python for advanced data analysis, reporting KPIs, and conducting satisfaction surveys.
 </li>
 <li>
 Experience with process improvement, automation, or AI solutions (RPA platforms) is a plus.
 </li>
 <li>
 Good stakeholder management and communication skills
 </li>
 <li>
 Ability to work effectively within cross- functional Team
 
 
 </li>
 </ul>
 
 The Application Process
 
 
 
 <ul>
 <li>
 Stage 1: Online application and recruiter review
 </li>
 <li>
 Stage 2: Live video interview with hiring manager and team
 </li>
 <li>
 Stage 3: Offer and onboarding.
 
 
 </li>
 </ul>
 We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
</div>

Senior associate_ H&B Data analysis and Reporting

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