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assistant manager demand planning

Red Bull

<div>
 The manager will be responsible for
 
 forecasting demand and planning supply
 
 to ensure product availability, optimize inventory levels, and align with the company&rsquo;s sales and financial goals. By working closely with Sales, Marketing, Finance, and other stakeholders, you will lead the
 
 Integrated Business Planning (IBP)
 
 process and drive collaboration across the supply chain.
 
 
 
 All the responsibilities we'll trust you with:
 
 
 
 
 Demand Planning:
 
 
 
 Analyze past sales and marketing trends to create accurate forecasts Work with Sales, Marketing, and Finance teams to finalize demand plans and ensure alignment Manage forecasts for products and Point-of-Sale materials (POSM), considering potential challenges and opportunities
 
 
 
 Supply Planning:
 
 
 
 Develop and execute supply plans to meet demand while optimizing inventory levels. Ensure consistent product availability, manage stock freshness, and plan for new product launches. Collaborate with logistics partners to ensure smooth operations from production to delivery
 
 
 
 S&amp;OP Leadership:
 
 
 
 Lead monthly Sales and Operations Planning (S&amp;OP) meetings with internal and external stakeholders. Align local supply plans with global strategies and address constraints.
 
 
 
 Inventory &amp; Distribution Management:
 
 
 
 Monitor distributor stock levels to prevent shortages or excess stock. Identify and address risks like slow-moving inventory or potential stock expiration. Manage the planning and deployment of coolers and POSM (200M EGP value in 2023).
 
 
 
 Reporting &amp; Insights:
 
 
 
 Track key supply chain performance metrics (e.g., forecast accuracy, inventory levels, and costs). Provide regular updates to leadership and distribution partners to improve operations and decision-making.
 
 
 
 Project Management:
 
 
 
 Lead new product launches and oversee supply chain projects to ensure timely delivery and market success. Work closely with external partners and regulatory authorities to meet market requirements.
 
 
 
 Your areas of knowledge and expertise that matter most for this role:
 
 
 
 <ul>
 <li>
 7-8+ years of experience in demand and supply planning, sales forecasting, and end-to-end supply chain operations.
 </li>
 <li>
 Strong analytical and problem-solving skills with expertise in data analysis and forecasting tools (e.g., SAP, IBP, Excel).
 </li>
 <li>
 Proven ability to collaborate across departments (Sales, Marketing, Finance) and manage stakeholders, including third-party logistics (3PL) and distribution partners.
 </li>
 <li>
 Excellent communication, negotiation, and organizational skills.
 </li>
 <li>
 Experience driving efficiency and leading change in supply chain processes.
 </li>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Business, or a related field (APICS certification is a plus).
 </li>
 </ul>
</div>

Supply & Demand Planning Manager

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 The DC manager assume the responsibility for the management of the inbound product flow of adidas from suppliers until stocks are booked in addition to the management &amp; execution of the DC Operations and order book for customers by coordinating/matching supply and demand within the supply chain and ensuring orders are fulfilled on time &amp; in full.
 
 
 Managing and coaching the entire Inbound and DC team in Egypt and building strong cross functional relations within SCM functions and other stakeholders, with a focus on the Retail, Wholesale, eCom, and Finance teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Accountable for accurate and timely inbound product flow management of adidas product.
 </li>
 <li>
 Responsible for continuous streamlining of Inbound process and adhering to standards, policies, customs regulations &amp; controls.
 </li>
 <li>
 Operational management of the distribution center and transportation operations for both B2B &amp; B2C in Egypt.
 </li>
 <li>
 Coordinating internally with Logistics Provider to ensure excellent warehouse management and on-time delivery.
 </li>
 <li>
 Coordinate the release of themes &amp; campaigns with marketing/retail and ensure on time deliveries to the markets.
 </li>
 <li>
 Establish reporting criteria within the scope of Inbound &amp; DC Ops status and ensure reports are published as per the timelines.
 </li>
 <li>
 Support negotiations with 3PL and Transporters and initiate tender for contract renewals.
 </li>
 <li>
 Prepare with full diligence all related documents (invoices, packing lists, COO, &hellip; etc.) for Inbound and Outbound shipments to ensure accurate payment of customs duties and efficient clearance.
 </li>
 <li>
 Support the overall operations team by taking lead in timely submission of Global KPIs, inventory management.
 </li>
 <li>
 Coaching and managing of Egypt Inbound and DC operations team.
 </li>
 <li>
 Responsible for managing entire supply chain budget for Egypt - timely monitoring, and leading efficiency initiatives.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Continuously identify areas of improvement in supply chain operations which bring in efficiency or improve customer experience.
 </li>
 <li>
 Work cross-functionally with field operations and other functions to drive influence in capacity planning and management.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Collaborating with SCM cluster head, understanding the forecasted volumes and priorities, organizing and motivating all distribution center staff to achieve delivery of all customers&rsquo; orders on time.
 </li>
 <li>
 Preparing ad-hoc analysis, reports and new projects.
 </li>
 <li>
 Measures forwarder&rsquo;s performance on a regular basis and communicate to concerned parties for analysis and improvement recommendations.
 </li>
 <li>
 Responsible for local/Global 3PL account management and coordination from volume allocation, formulation and maintenance of processes, policies, contracts and standard operating procedures (SOP).
 </li>
 <li>
 Ensures that adidas follows all the local market requirements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Global: Yes
 </li>
 <li>
 Regional: Yes
 </li>
 <li>
 Local:
 </li>
 <ul>
 <li>
 Retail, Ecommerce, DPC and Wholesale business teams
 </li>
 <li>
 Finance
 </li>
 <li>
 3 PL &ndash; Freight forwards, Customs brokers, DC, and last mile service provider.
 
 </li>
 </ul>
 </ul>
 
 Skills And Experience Required
 
 
 
 <ul>
 <li>
 University degree in Management, Business, or Engineering. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 IT Skills &ndash; Advanced in MS Office (primarily Excel, PowerPoint); Power Bi and SAP experience preferred.
 </li>
 <li>
 Min. 6 years of overall work experience in Logistics &amp; Distribution Centre, preferably Apparel/Footwear and Retail/Ecom vertical
 </li>
 <li>
 Management experience for at least 2 years.
 </li>
 <li>
 University degree in Management. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 Ability to manage a multi-faceted team in an operations environment, with an understanding of unified commerce principles.
 </li>
 <li>
 Strong track-record of problem-solving, including structuring problems, performing detailed analysis, and developing/implementing recommendations.
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Manager Distribution Center Operations

Accenture

<div>
 
 SAP Cutover Associate Manager
 
 
 
 Location:
 
 
 
 Cairo, Egypt
 
 
 
 
 Accenture Technology
 
 
 
 
 Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our clients&rsquo; most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
 
 
 We are seeking for a new talent to join the Business &amp; Technology Integration team where you will have the opportunity to collaborate on an ERP roadmap implementation project.
 
 
 
 Job Description:
 
 
 
 Accenture is seeking a hands-on
 
 SAP Cutover Manager
 
 to coordinate Business and IT cutover activities for a large-scale SAP transformation program. This role will oversee the end-to-end cutover planning, readiness, execution, and stabilization across
 
 Human Capital Management (HCM)
 
 (SuccessFactors, Concur),
 
 Supply Chain Management (SCM)
 
 (S/4HANA, Ariba, OpenText, MDG), and
 
 Finance (FIN)
 
 (S/4HANA, MDG) workstreams. The SAP Cutover Manager will collaborate closely with Accenture functional and technical teams, client business and IT stakeholders, third-party vendors, the data migration partner, and the BCG PMO to ensure a seamless and well-controlled transition to the new SAP landscape. This program-critical role demands strong initiative, consistent oversight, hands-on delivery management, and a focus on minimizing disruption to business operations during go-live.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Lead the end-to-end cutover strategy, integrated planning, and execution across both Business and IT streams.
 
 </li>
 <li>
 Develop, maintain, and execute a comprehensive cutover plan, encompassing technical system activities, data migration loads, and business operational transitions.
 
 </li>
 <li>
 Coordinate regular cutover planning sessions, readiness reviews, mock cutover rehearsals, and go/no-go meetings with business and IT leadership.
 
 </li>
 <li>
 Ensure all cutover tasks are correctly sequenced, dependencies managed, and critical paths identified and monitored.
 
 </li>
 <li>
 Manage communications during cutover execution, ensuring timely updates, issue escalation, and decision support.
 
 </li>
 <li>
 Track and mitigate cutover-related risks, issues, and dependencies, escalating to program leadership as appropriate.
 
 </li>
 <li>
 Oversee Hypercare handover, stabilization activities, and early life support following go-live.
 
 </li>
 <li>
 Ensure continuity of business operations and minimal disruption throughout the cutover period.
 
 
 
 </li>
 
 Required Qualifications:
 
 
 
 
 <li>
 Demonstrated experience managing complex ERP cutovers, including substantial experience with SAP S/4HANA programs.
 
 </li>
 <li>
 Strong understanding of SAP landscapes, integration points, and dependencies across both technical systems and business processes (SuccessFactors, Concur, Ariba, OpenText, MDG).
 
 </li>
 <li>
 Proven track record managing cutover planning across IT infrastructure and business operational activities.
 
 </li>
 <li>
 Practical experience leading mock cutovers, dress rehearsals, go-live execution, and Hypercare transitions.
 
 </li>
 <li>
 Excellent organizational and program management skills, with the ability to manage detailed runbooks, cross-team dependencies, and critical timelines.
 
 </li>
 <li>
 Strong leadership presence and the ability to influence and coordinate across business and technical teams.
 
 </li>
 <li>
 Expertise in cutover governance, risk management, contingency planning, and stakeholder engagement.
 
 </li>
 <li>
 Clear and effective communication skills, including escalation management.
 
 </li>
 <li>
 Proficiency in Microsoft Project, Excel (advanced), Jira, or equivalent planning and tracking tools.
 
 
 
 </li>
 
 Next Steps
 
 
 
 If this sounds like the ideal role, career and company for you, click below to apply.
 
 
 To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 
 Accenture Middle East:
 
 
 LinkedIn
 
 
 ,
 
 
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 ,
 
 
 Facebook
 
 
 ,
 
 
 Twitter
 
 
 ,
 
 
 YouTube
 
 
 
</div>

SAP Cutover Associate Manager

QualifAi

<div>
 A leading beverage company is seeking an experienced
 
 Head of Retail
 
 to lead the company's retail channel strategy, drive sustainable sales growth, oversee retail operations, and deliver an exceptional customer experience across all company-owned stores and retail partners. The successful candidate will be responsible for maximizing retail performance, improving operational efficiency, and leading high-performing teams to achieve the company's commercial objectives.
 
 
 
 Key Responsibilities:
 
 
 2. Sales Performance Management
 
 
 3. Store Operations
 
 
 4. Team Leadership
 
 
 5. Customer Experience
 
 
 6. Merchandising &amp; Product Execution
 
 
 7. Inventory &amp; Supply Chain Coordination
 
 
 8. Financial Management
 
 
 9. Cross-Functional Collaboration
 
 
 
 10. Compliance &amp; Governance
 
 
 
 
 <ul>
 <li>
 Retail Strategy &amp; Business Growth
 </li>
 <li>
 Develop and execute the retail strategy aligned with the company's commercial objectives.
 </li>
 <li>
 Identify growth opportunities, including new store openings and expansion plans.
 </li>
 <li>
 Drive revenue, profitability, and market share within the retail channel.
 </li>
 <li>
 Set annual sales targets, budgets, and KPIs.
 </li>
 <li>
 Monitor sales performance across all retail locations.
 </li>
 <li>
 Analyze sales trends, customer behavior, and product performance.
 </li>
 <li>
 Implement initiatives to increase sales, average transaction value, and customer traffic.
 </li>
 <li>
 Ensure achievement of revenue and profit targets.
 </li>
 <li>
 Oversee day-to-day retail operations.
 </li>
 <li>
 Ensure consistent implementation of company standards and operating procedures.
 </li>
 <li>
 Optimize store productivity, staffing, and operational efficiency.
 </li>
 <li>
 Ensure compliance with health, safety, and food &amp; beverage regulations.
 </li>
 <li>
 Lead regional managers, area managers, and store managers.
 </li>
 <li>
 Recruit, develop, coach, and retain retail talent.
 </li>
 <li>
 Conduct performance reviews and succession planning.
 </li>
 <li>
 Foster a high-performance and customer-focused culture.
 </li>
 <li>
 Ensure excellent customer service across all retail outlets.
 </li>
 <li>
 Develop initiatives to improve customer satisfaction and loyalty.
 </li>
 <li>
 Monitor customer feedback and resolve escalated issues.
 </li>
 <li>
 Ensure effective product assortment and availability.
 </li>
 <li>
 Oversee merchandising standards and promotional execution.
 </li>
 <li>
 Collaborate with Marketing on seasonal campaigns, new product launches, and in-store activations.
 </li>
 <li>
 Work closely with Supply Chain to maintain optimal stock levels.
 </li>
 <li>
 Minimize stock shortages, wastage, and product expiry.
 </li>
 <li>
 Improve inventory turnover and forecast retail demand.
 </li>
 <li>
 Manage the retail P&amp;L.
 </li>
 <li>
 Control operating expenses and maximize profitability.
 </li>
 <li>
 Monitor labor costs, shrinkage, and store-level financial performance.
 </li>
 <li>
 Prepare financial and operational reports for senior management.
 </li>
 <li>
 Partner with Sales, Marketing, Finance, Supply Chain, HR, and Procurement.
 </li>
 <li>
 Support new product launches and promotional activities.
 </li>
 <li>
 Align retail initiatives with overall business strategy.
 </li>
 <li>
 Ensure compliance with company policies and legal requirements.
 </li>
 <li>
 Maintain quality, food safety, and operational standards.
 </li>
 <li>
 Conduct regular store audits and risk assessments
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, Commerce, or a related field (MBA is an advantage).
 </li>
 <li>
 10 to 15+ years of experience in retail operations, sales, or commercial management.
 </li>
 <li>
 At least 5 years in a senior leadership role managing multiple retail locations.
 </li>
 <li>
 Experience in the beverage, FMCG, food service, or hospitality industry is preferred.
 </li>
 <li>
 Strong knowledge of retail operations, P&amp;L management, merchandising, inventory management, and people leadership.
 </li>
 <li>
 Proven ability to lead large, geographically dispersed teams and deliver commercial results.
 </li>
 <li>
 Excellent analytical, negotiation, leadership, and stakeholder management skills
 </li>
 </ul>
</div>

Head of Retail

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 Sales Supervisor
 
 
 
 Reports To:
 
 Sales Manager
 
 
 
 Business Unit:
 
 ACCBC &ndash; Egypt
 
 
 
 Function:
 
 Sales &amp; Commercial
 
 
 
 Grade:
 
 TBC
 
 
 
 
 
 
 We are currently hiring multiple Sales Supervisors across the below locations and channels:
 
 
 <ol>
 <li>
 Marsa Matrouh &ndash; Retail &amp; Wholesale
 </li>
 <li>
 El Beheira &amp; Kafr El Sheikh &ndash; Wholesale
 </li>
 <li>
 Sharqia &ndash; Retail
 </li>
 <li>
 Ismailia, Damietta &amp; Suez &ndash; Wholesale
 </li>
 <li>
 Assiut &ndash; Retail
 </li>
 <li>
 Sohag &amp; Qena &ndash; Wholesale
 </li>
 </ol>
 
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 To achieve monthly sales targets across an assigned area in Egypt by leading, developing, and motivating a field sales team, ensuring disciplined daily execution, effective customer engagement, and full compliance with ACCBC sales, credit, collection, and HR policies.
 
 
 
 
 
 
 Operating Context
 
 
 
 The Sales Supervisor operates within ACCBC&rsquo;s Egypt commercial operations, managing a team of sales representatives across an assigned area. The role operates within the following context:
 
 <ul>
 <li>
 
 Field Sales Execution:
 
 The role is accountable for daily sales execution across a defined geographic area, requiring hands-on supervision of sales representatives, outlet-by-outlet performance tracking, and real-time resolution of field challenges.
 </li>
 <li>
 
 Traditional Trade Environment:
 
 Egypt&rsquo;s fragmented traditional trade environment requires consistent route planning, journey plan adherence, and proactive customer relationship management across a high-volume outlet base.
 </li>
 <li>
 
 Policy &amp; Compliance Framework:
 
 All commercial activities must comply with ACCBC&rsquo;s Credit Policy, Collection Policy, Sales Policies, Logistics Policies, Code of Conduct, and HR Policies.
 </li>
 <li>
 
 Egyptian Labour Law Compliance:
 
 The role is governed by Egyptian Labour Law and ACCBC HR Policy for all people management activities including discipline, leave, grievances, and onboarding.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. Sales Target Achievement
 
 
 
 &bull; Agree on sales, prices, contracts, and payment terms with customers in line with ACCBC Credit and Collection Policy.
 
 
 &bull; Promote new products and special deals to the assigned customer base, maximising volume and distribution opportunities.
 
 
 &bull; Overcome customer objections through structured negotiation and solution-oriented engagement.
 
 
 &bull; Monitor each sales representative&rsquo;s daily target achievement against plan and take corrective action where required.
 
 
 &bull; Ensure both qualitative and quantitative monthly targets are achieved across the assigned area.
 
 
 
 B. Daily Sales Team Meeting &amp; Planning
 
 
 
 &bull; Open the daily sales team meeting with a review of the previous day&rsquo;s results by sales person, by outlet, and by KPI.
 
 
 &bull; Communicate and agree daily targets by sales person, by outlet, and by KPI.
 
 
 &bull; Discuss and agree the action plan for each sales representative for the day ahead.
 
 
 &bull; Coach and resolve operational challenges raised by the team during the daily briefing.
 
 
 &bull; Secure each team member&rsquo;s commitment to their daily sales targets before deployment.
 
 
 &bull; Check the cleanliness and presentation of team uniforms before the start of the day.
 
 
 &bull; Ensure all team members have their Playbook, completed daily plans, and Journey Plans before leaving.
 
 
 &bull; Motivate the team and reinforce a positive, results-focused energy at the start of each working day.
 
 
 
 C. Reporting &amp; Sales Intelligence
 
 
 
 &bull; Provide regular feedback on sales trends, customer behaviour, and market developments to the Sales Manager.
 
 
 &bull; Complete all reporting requirements accurately and within agreed timelines, including daily sales reports and KPI submissions.
 
 
 &bull; Analyse area performance data and share structured insights with the Sales Manager to support commercial planning.
 
 
 
 D. Responsibilities, Planning &amp; Compliance
 
 
 
 &bull; Develop and apply self-learning to continuously improve personal and team commercial effectiveness.
 
 
 &bull; Demonstrate sound decision-making in field situations and escalate decisions outside authority to the Sales Manager.
 
 
 &bull; Implement and enforce ACCBC compliance standards across all team activities and customer interactions.
 
 
 &bull; Recruit capable team members in line with ACCBC hiring standards and role requirements.
 
 
 &bull; Comply fully with the ACCBC onboarding process for all new team members joining the area.
 
 
 
 E. Continuous Improvement &amp; Team Development
 
 
 
 &bull; Apply root cause analysis (RCA) methodology to resolve recurring performance issues or field challenges.
 
 
 &bull; Conduct regular performance and development reviews with each sales representative, providing structured feedback and coaching.
 
 
 &bull; Develop the capabilities of team members through on-the-job coaching, feedback, and targeted development actions.
 
 
 
 F. Leadership &amp; Team Motivation
 
 
 
 &bull; Build, lead, and develop a highly motivated, results-oriented sales team across the assigned area.
 
 
 &bull; Prepare the team to adapt to market changes, commercial priorities, and business direction shifts.
 
 
 &bull; Recognise and reward individual and team achievements, maintaining high engagement and positive team morale.
 
 
 
 G. People Management &amp; HR Compliance
 
 
 
 &bull; Handle team grievances professionally and in line with ACCBC HR Policy and Egyptian Labour Law.
 
 
 &bull; Apply disciplinary measures as required, following ACCBC HR Policy and Egyptian Labour Law procedures at all times.
 
 
 &bull; Manage team member leave cycles, ensuring operational continuity across the area is maintained.
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 
 Sales Performance
 
 
 
 &bull; Monthly sales volume and value vs target &ndash; qualitative and quantitative targets achieved
 
 
 &bull; Distribution coverage vs plan across assigned area
 
 
 &bull; New product and promotional deal sell-in rate
 
 
 
 Team Execution
 
 
 
 &bull; Daily meeting conducted and documented &ndash; 100% adherence
 
 
 &bull; Journey plan compliance rate across the sales team
 
 
 &bull; Sales representative daily target achievement rate vs plan
 
 
 
 Reporting &amp; Compliance
 
 
 
 &bull; Daily sales reports submitted on time with zero missing submissions
 
 
 &bull; Zero ACCBC policy or compliance breaches across the team
 
 
 &bull; Onboarding and HR compliance adherence for all new team members
 
 
 
 
 
 
 Required Experience and Qualifications
 
 
 
 
 Minimum Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field.
 
 
 &bull; Valid driving licence is required.
 
 
 &bull; Excellent written and verbal English language skills.
 
 
 &bull; Knowledge of Egypt market dynamics and Egyptian Labour Law.
 
 
 
 Minimum Experience
 
 
 
 &bull; Minimum 5 years of sales experience in FMCG, with at least 1 year in a supervisory role.
 
 
 &bull; Demonstrated track record of achieving sales targets in a field sales environment.
 
 
 &bull; Experience in the GCC market is an advantage.
 
 
 
 Knowledge and Skills
 
 
 
 
 Functional Skills:
 
 
 
 &bull; Building Effective Customer Relationships
 
 
 &bull; Operational Excellence in Planning and Delivery
 
 
 &bull; Understanding the Business Internally and Externally
 
 
 &bull; Identifying Winning Sales Opportunities
 
 
 &bull; Understanding Financials (Commercial Financials)
 
 
 &bull; Negotiating Win-Win Solutions
 
 
 &bull; Executing Effective Sales Plans
 
 
 &bull; Outlet Activation
 
 
 &bull; Handling Objections
 
 
 
 ACCBC Behaviours:
 
 
 
 &bull; Customer Focus
 
 
 &bull; Effective Communication
 
 
 &bull; Positive Relationships
 
 
 &bull; Sense of Urgency
 
 
 &bull; Discipline
 
 
 &bull; Accountability
 
 
 &bull; Learning
 
 
 &bull; Agility
 
 
 &bull; Initiative
 
 
 
 
</div>

Sales Supervisors - Egypt - (Multiple Locations)

Administrative Assistant

Sonata Software

<div>
 
 
 CSA GD Job Description for Windows Server &amp; Client along with SCCM &amp; Intune. (Egypt)
 
 
 
 We are seeking a highly skilled and experienced Platforms Architect to join our team. The ideal candidate will have extensive knowledge and hands-on experience with
 
 Windows Server &amp; Client along with SCCM &amp; Intune. (Above 10 yrs experience with English and Arabic)
 
 
 
 
 Windows Server.
 
 
 
 The Microsoft Platform Engineer (Client, servers and virtualization) Engineer role requires knowledge and experience in a number of the following technologies/areas:
 
 <ul>
 <li>
 Experience with Deployment technologies like WDS, MDT, High Availability technologies like storage Backup Hyper-V.
 </li>
 <li>
 Expertise on Storage SAN NAS DAS understanding of storage stack its architecture.
 </li>
 <li>
 Virtualization (Hyper-V) : Monolithic and Microkernel, Hyper-V ring Architecture.
 </li>
 <li>
 VHD and AVHDX Merging Checking integrity with its differencing chain.
 </li>
 <li>
 Failover, Planned Failover, Test Failure, Unplanned Failover.
 </li>
 <li>
 Hyper-V Migration.
 </li>
 <li>
 Windows as a service with its deployment rings concepts, co-management with MEMCM is an added advantage.
 </li>
 <li>
 Troubleshooting windows updates issues and understanding of Component based servicing.
 </li>
 <li>
 Understanding of Patch Management and experience with Windows Server Update Services (WSUS).
 </li>
 <li>
 Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
 </li>
 <li>
 Understanding of WMI and familiarity with WMI queries
 </li>
 <li>
 Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.
 </li>
 <li>
 Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.
 </li>
 <li>
 Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing).
 </li>
 </ul>
 
 
 
 
 
 Windows client
 
 
 
 Role type Customer Engineer - CSA Skills Required Broad knowledge of Windows Server &amp; Windows 10 and Windows 11 platforms, including deployment, management, and troubleshooting.
 
 
 Expertise in Windows 365, providing seamless hybrid work environments by integrating with Azure Virtual Desktop.
 
 
 Proficiency in Microsoft Intune for device management, including application deployment, security baselines, and dynamic provisioning.
 
 
 Experience with Windows Hello for Business, Windows Sandbox Management, and Endpoint Analytics for Windows 11.
 
 
 Ability to manage and configure Windows 365 Cloud PCs, ensuring consistent and uninterrupted work experiences.
 
 
 Windows &amp; Cloud Environments Windows 10/11 &ndash; Deployment, configuration, troubleshooting
 
 
 Windows 365 Cloud PC
 
 
 &ndash; Provisioning, optimization, licensing, and performance tuning Entra ID (Azure AD) Hybrid Join &amp; Entra Join
 
 
 &ndash; Configuration and troubleshooting Windows Update for Business (WUFB)
 
 
 &ndash; Update compliance and management LAPS (Local Administrator Password Solution) &amp; Windows LAPS
 
 
 &ndash; Configuration, management, and differences KMS / MAK Licensing / Cloud-based licensing
 
 
 &ndash; For W365 and traditional enterprise activation Virtual Desktop &amp; Cloud Solutions Windows 365 vs. Azure Virtual Desktop (AVD)
 
 
 &ndash; Use case comparison and best practices Networking &amp; Bandwidth Tuning
 
 
 &ndash; Optimizing Cloud PC performance Security &amp; Compliance Microsoft Defender for Endpoint (MDE)
 
 
 &ndash; Security policies, monitoring, and integrations Conditional Access &amp; Device Compliance
 
 
 &ndash; Enforcing security baselines (GPOs, Intune at a high level) BitLocker &amp; Windows Hello for Business
 
 
 &ndash; Encryption and authentication Security Standards &amp; Baselines
 
 
 &ndash; NIST 800-53, Zero Trust principles Application Management &amp; Deployment Winget &amp; MSIX Packaging
 
 
 &ndash; Modern app deployment Microsoft Store for Business (MsFB) Private Store Deprecation
 
 
 &ndash; Transition planning Identity &amp; Authentication Entra AD (Azure AD) &amp; Hybrid Join
 
 
 &ndash; When and how to use them Single Sign-On (SSO) &amp; Multi-Factor Authentication (MFA)
 
 
 &ndash; Securing endpoints RBAC (Role-Based Access Control)
 
 
 &ndash; Ensuring scoped access Networking &amp; Connectivity VPN &amp; Always-On VPN
 
 
 &ndash; Secure remote access Cloud PC Networking
 
 
 &ndash; Latency, bandwidth, and connectivity considerations Wi-Fi Authentication
 
 
 &ndash; 802.1X, certificate-based authentication DNS, DHCP, Firewall Basics
 
 
 &ndash; Endpoint connectivity essentials Monitoring &amp; Troubleshooting Windows Event Logs Perf Logs &amp; Defender Logs
 
 
 &ndash; Digging into issues Performance Monitoring
 
 
 &ndash; Task Manager, Resource Monitor, Sysinternals tools Remote Troubleshooting
 
 
 &ndash; Quick Assist, Remote Desktop Other Essential Skills Problem-Solving Mindset
 
 
 &ndash; Can diagnose and resolve complex issues Scripting &amp; Automation
 
 
 &ndash; PowerShell for automation and remediation Documentation &amp; Knowledge Sharing
 
 
 &ndash; Creating technical guides and best practices Collaboration
 
 
 &ndash; Working cross-functionally with security, networking, and IT teams User-Centric Approach
 
 
 &ndash; Balancing security and usability Optional Skills 8+ years&rsquo; experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting
 
 
 
 SCCM/Intune Customer Engineer
 
 
 
 We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
 
 
 Key Responsibilities
 
 
 &bull; Responsibilities include, but are not limited to, the following examples:
 
 
 &bull; Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments.
 
 
 &bull; Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
 
 
 &bull; Investigate and resolve requests related to:
 
 
 &bull; - SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
 
 
 &bull; - Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
 
 
 &bull; Support mobile device management (MDM) requests, including:
 
 
 &bull; - Enrollment and management of iOS, Android, and Windows 10/11 devices.
 
 
 &bull; - Mobile app deployment via Intune (store apps, LOB apps, and web links).
 
 
 &bull; - Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
 
 
 &bull; Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
 
 
 &bull; Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDM Diagnostic stool) to identify root causes and resolve requests efficiently.
 
 
 &bull; Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
 
 
 &bull; Document support requests, investigation steps, resolutions, and known best practices.
 
 
 &bull; Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
 
 
 
 
 
 Soft Skills &amp; Presentation skills
 
 
 &bull; Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
 
 
 &bull; Active listening and empathy when engaging with end users or customer teams.
 
 
 &bull; Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
 
 
 &bull; Excellent time management, prioritization, and follow-through. &bull; Strong sense of ownership and accountability for customer experience and outcomes.
 
 
 &bull; Collaborative mindset with a willingness to work cross-functionally to drive resol
 
 
 
 
 
 Good to have : Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate)
 
 
 Understanding of competitor clouds and how they compare to Microsoft solutions.
 
 
 Technical experience with hybrid infrastructures, architecture designs, and technology management.
 
 
 Proven track record in successfully planning, deploying, operating, and optimizing cloud environments.
 
 
 Advanced Microsoft certifications are preferred.
 
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Customer Solutions Architect

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