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application support associate manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Accenture

<div>Accenture Technology: 
Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client&rsquo;s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses. Visit us at www.accenture.com
Job Summary:
We are seeking an experienced Associate Manager &ndash; Oracle CC&amp;B with 5 - 8 years of hands-on experience to support, configure, and manage Oracle Customer Care &amp; Billing (CC&amp;B) applications. The role involves a balanced mix of technical, functional, and administrative responsibilities, ensuring system stability, performance, and alignment with business requirements within the utilities domain.
Key Responsibilities:
Technical Responsibilities<ul><li>
Troubleshoot, analyze, and resolve application issues and defects in Oracle CC&amp;B.</li><li>
Customize workflows, business rules, and user interfaces using Oracle Utilities Application Framework (OUAF).</li><li>
Support integrations with enterprise systems such as CRM, ERP, and GIS.</li><li>
Manage data migration, data validation, and transformation activities.</li><li>
Utilize technical expertise in SQL, Java, XML, and OUAF for application support and enhancements.</li></ul>
Administrative Responsibilities<ul><li>
Monitor system performance to ensure high availability and optimal response times.</li><li>
Resolve user access and login issues, including user creation and role management.</li><li>
Apply application patches, support system upgrades, and perform regular system housekeeping tasks.</li><li>
Ensure adherence to system security and operational best practices.</li></ul>
Functional Responsibilities<ul><li>
Provide day-to-day functional support for Oracle CC&amp;B applications.</li><li>
Configure system components in line with business and regulatory requirements.</li><li>
Ensure data integrity, accuracy, and consistency across integrated systems.</li><li>
Collaborate closely with business analysts and stakeholders to align system behavior with business needs.</li><li>
Apply strong domain knowledge of utility industry processes and Oracle CC&amp;B modules, including Customer Information, Billing, Payments, and Collections.</li></ul></div>
 
<div>Required Qualifications &amp; Skills:<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>
5&ndash;8 years of experience working with Oracle CC&amp;B in a support, enhancement, or implementation role.</li><li>
Strong understanding of Oracle Utilities Application Framework (OUAF).</li><li>
Hands-on experience with SQL, Java, XML, and data migration activities.</li><li>
Knowledge of utility industry processes and billing systems.</li><li>
Strong problem-solving, analytical, and communication skills.</li><li>
Ability to manage multiple priorities and collaborate effectively with cross-functional teams.</li></ul>
Preferred Qualifications:<ul><li>
Experience working in a regulated utility environment.</li><li>
Proficiency in Arabic (preferred but not mandatory).</li></ul>
Why join us?<ul><li>
We offer a transparent, fast paced approach career progression, with a focus on your strengths and continuous coaching from senior colleagues</li><li>
You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools</li><li>
Flexible work arrangements and a range of benefits including competitive rewards</li><li>
You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends</li><li>
You will also have opportunities to make a difference to the communities in which we work and live</li></ul>
Next Steps: 
If this sounds like the ideal role, career and company for you, click to apply. 
To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news. 
Accenture Middle East: LinkedIn, Instagram, Facebook, Twitter, YouTube</div>

Oracle CC&B - Associate Manager

People Group Arabia

<div>
 
 
 Claims Commercial Manager &ndash; Associate Director
 
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Company: Global Consultancy
 
 
 Project: Major Sports-Led Mixed-Use Mega Project
 
 
 
 
 
 Role Overview
 
 
 
 
 
 A leading
 
 global consultancy
 
 is seeking an experienced
 
 Claims Commercial Manager (Associate Director level)
 
 to support a landmark
 
 sports and mixed-use mega development
 
 in Riyadh.
 
 
 The role will act as a
 
 senior commercial and claims advisor
 
 , providing independent, best-in-class guidance to the client across complex construction packages. This position requires strong technical expertise, strategic thinking, and the ability to operate confidently in a
 
 client-facing, advisory-led environment
 
 .
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Claims &amp; Dispute Advisory
 
 <ul>
 <li>
 Lead the
 
 preparation, review, and evaluation of high-value claims
 
 , including
 
 EOTs, variations, disruption, prolongation, and loss &amp; expense
 
 </li>
 <li>
 Develop and advise on
 
 claims strategies
 
 aligned with client objectives and project governance
 </li>
 <li>
 Prepare
 
 independent entitlement assessments
 
 , quantum analysis, and expert position papers
 </li>
 <li>
 Support claims negotiations and dispute avoidance initiatives
 </li>
 </ul>
 
 
 
 
 Commercial &amp; Contractual Advisory
 
 <ul>
 <li>
 Provide expert advice on
 
 contract interpretation and administration
 
 , typically under
 
 FIDIC and bespoke contract forms
 
 </li>
 <li>
 Support the client with
 
 change management processes
 
 , early warnings, and commercial controls
 </li>
 <li>
 Identify, assess, and report
 
 commercial and contractual risks
 
 at programme and package level
 </li>
 <li>
 Review contractor submissions and provide robust, evidence-based recommendations
 </li>
 </ul>
 
 
 
 
 Stakeholder &amp; Client Management
 
 <ul>
 <li>
 Act as a trusted
 
 senior advisor to the client
 
 , interfacing with legal teams, contractors, and other consultants
 </li>
 <li>
 Support formal dispute resolution processes including
 
 amicable settlement, mediation, adjudication, and arbitration
 
 </li>
 <li>
 Contribute to executive-level reporting, steering committees, and governance forums
 </li>
 <li>
 Represent the consultancy with professionalism and authority on a high-profile project
 </li>
 </ul>
 
 
 
 
 Leadership &amp; Consultancy Excellence
 
 <ul>
 <li>
 Provide leadership, mentoring, and technical oversight to junior commercial and claims professionals
 </li>
 <li>
 Support business development activities where required, including proposals and client presentations
 </li>
 <li>
 Promote best practice, consistency, and quality assurance across claims and commercial outputs
 </li>
 </ul>
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 Experience
 
 <ul>
 <li>
 Extensive experience in
 
 claims, commercial management, or dispute advisory
 
 within a
 
 consultancy or professional services environment
 
 </li>
 <li>
 Proven track record on
 
 large-scale construction, infrastructure, or mixed-use developments
 
 </li>
 <li>
 Experience on
 
 sports, stadia, or mega projects
 
 is highly desirable
 </li>
 <li>
 
 Steel structures experience
 
 is a strong advantage but
 
 not essential
 
 </li>
 <li>
 Middle East experience is beneficial but not mandatory
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Degree in
 
 Quantity Surveying, Commercial Management, Engineering, Construction Law
 
 , or similar
 </li>
 <li>
 
 RICS chartership (MRICS / FRICS) preferred
 
 , but
 
 not essential
 
 </li>
 <li>
 Additional qualifications in
 
 claims, dispute resolution, or construction law
 
 are advantageous
 </li>
 </ul>
 
 
 
 
 Skills &amp; Attributes
 
 <ul>
 <li>
 Expert-level knowledge of
 
 claims preparation, assessment, and negotiation
 
 </li>
 <li>
 Strong understanding of
 
 FIDIC and complex bespoke contracts
 
 </li>
 <li>
 Excellent client-facing, communication, and influencing skills
 </li>
 <li>
 Commercially astute with a strategic, advisory mindset
 </li>
 <li>
 Comfortable operating at
 
 Associate Director level
 
 within a global consultancy
 </li>
 </ul>
 
 
 
 
 What&rsquo;s on Offer
 
 <ul>
 <li>
 Opportunity to represent a
 
 leading global consultancy
 
 on one of Saudi Arabia&rsquo;s most high-profile mega projects
 </li>
 <li>
 Exposure to senior client stakeholders and complex, high-value claims
 </li>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Long-term career progression within an international consultancy platform
 </li>
 </ul>
 
 
</div>

Associate Director

EssilorLuxottica Chalhoub

Location: Riyadh, Dammam, JeddahKey accountabilities and responsibilities:As a Sales Associate at EssilorLuxottica Chalhoub you will deliver exceptional sales results by assisting the customer in selecting products best suited to their lifestyle. You&rsquo;ll get to perform almost all store functions including opening and closing, merchandising and of course selling. As an EssilorLuxottica Chalhoub ambassador you will understand and bring to life the EssilorLuxottica Chalhoub Values.JOB RESPONSIBILITIES:The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets. Demonstrate a positive attitude that sees problems as challenges to be faced and overcome Comply with all company policies and procedures, including loss prevention, security and safety are adhered to Be responsible to update product knowledge on an ongoing basis in coordination with the Department/ Boutique or Floor Manager. Monitor and report sales results. Control of client stock assortment. Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals. Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.Are you?<ul><li>KPI focused.</li><li>Working a successful team by being highly commercial.</li><li>Committed to creating a positive and energetic culture.</li><li>Excited to push the boundaries and be creative.</li><li>Result Driven and Problem Solving.</li></ul>And have<ul><li>Minimum of 3 years optical retail experience.</li><li>Strong written and verbal communication skills in English .</li><li>Arabic Language is a plus.</li></ul>Job Type: Full-timeExperience:<ul><li>Optical: 1 year (Required)</li></ul>

Retail Sale Associate

Bateel International

<div>
 
 
 Sales Associate - KSA
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 A Sales Associate delivers an engaging and knowledgeable service that attracts our potential customers to generate quality new sales and ultimately drive the commercial performance of the company.
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Reach individual and overall sales targets
 </li>
 <li>
 Demonstrate profound product knowledge, promotions and advertisements
 </li>
 <li>
 Ensure that boutique cleanliness and hygiene standards are always maintained, and all products are handled accordingly
 </li>
 <li>
 Maintain merchandise and ensure proper display, storage, etc.
 </li>
 <li>
 Assure smooth boutique opening, closing procedure
 </li>
 <li>
 Ensure daily check lists are filled in when opening / closing
 </li>
 <li>
 Use the prescribed selling techniques to provide customers with a friendly, courteous experience
 </li>
 <li>
 Operate the cash register to accurately compute the price of the product and receive payment
 </li>
 <li>
 Arrange and prepare all gift orders according to the sales order in coordination with team and in charge of the boutique
 </li>
 <li>
 Accurately record the product usage in the system.
 </li>
 <li>
 Control shrinkage, product damages &amp; report Boutique Manager, if any
 </li>
 <li>
 Participate in monthly inventory process
 </li>
 <li>
 Report to the boutique manager on customer feedback and complaints
 </li>
 <li>
 Monitor stock levels and share findings with your manager
 </li>
 </ul>
 
 
 
 
 
 Lives and Advocates the Bateel Values:
 
 
 
 &bull; Quality
 
 
 &bull; Innovation
 
 
 &bull; Authenticity
 
 
 &bull; Integrity
 
 
 
 
 
 
 Requirement:
 
 
 
 &bull; Presentable
 
 
 &bull; Fluent in English (Arabic is an advantage)
 
 
 &bull; Ability to communicate clearly and concisely, both orally and in writing
 
 
 &bull; Ability to build relationships with customers and peers
 
 
 &bull; Minimum 1 year retail experience is required
 
 
 
 
 
 
 Qualification and Licenses requirement:
 
 
 
 High School graduate or above
 
 
 
 
 
 
 Behaviours:
 
 
 
 &bull; Sales skills &ndash; analytical skills to customize sales approach to customer type
 
 
 &bull; Customer Handling Skills &ndash; to be able to handle customer requests while utilizing the psychological selling measures learned in the trainings
 
 
 &bull; Product Knowledge &ndash; specifications and pricing
 
 
 &bull; Self-disciplined intelligent responsible and presentable
 
 
 &bull; Positive and enthusiastic
 
 
 &bull; Willingness to work in rotational shifts and put in overtime hours during high season
 
 
 
 
 
 *Due to the volume of applications we are receiving ONLY SHORTLISTED CANDIDATES for interview will be contacted.
 
</div>

Sales Associate

The Cigna Group

<div>Job Description: Actuarial Associate Analyst
Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, a leading global health insurer, is looking to appoint an Actuarial Analyst based in Riyadh. This is a new position required as the local office develops its actuarial function. While the main area of focus will be the KSA market, the successful candidate will work closely with the broader Middle East and Africa actuarial team and will support initiatives across these markets. The individual will also work closely with other business areas, including but not limited to Sales, Underwriting, and Product Development.
Key Responsibilities<ul><li>
Data analytics, reconciliations, and processing.</li><li>
Actuarial pricing for the Middle East and Africa region, including experience studies, setting book rates and pricing assumptions, methodology updates, and rate reviews.</li><li>
Support analytics related to medical cost drivers and trends to enhance quality of actuarial analysis and reporting.</li><li>
Developing, testing and maintenance of pricing and underwriting tools.</li><li>
Support the monthly financial close, including supporting the reserving process, periodic review of key reserve assumptions, and communicating drivers of financial results relative to forecast.</li><li>
Supporting the compilation of regulatory submissions.</li><li>
Close collaboration with other teams including Sales, Client Management, Underwriting and Finance.</li></ul>
Personal Profile<ul><li>
An undergraduate degree in Actuarial Science, Mathematics, Finance or a related field.</li><li>
Some progress towards Associate credentials with either the Institute and Faculty of Actuaries or the Society of Actuaries.</li><li>
A commitment towards pursuing a Fellowship qualification.</li><li>
Be self-motivated and results driven.</li><li>
Good communication skills and strong attention to detail.</li><li>
Not more than 3 years of work experience.</li><li>
A working knowledge of health insurance and related concepts, including clinical coding, reserving methods, pricing approaches etc, is not required but would an advantage.</li><li>
Experience with MS Office and data analytics (R, SQL, Alteryx or equivalent) will be an advantage.</li><li>
Excellent verbal and written English competence.</li><li>
Some regional travel may be required.</li></ul>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Actuarial Analyst KSA

Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

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