it support specialist

it support coordinator

it support engineer

digital solutions architect

it support

application support engineer

PROZ TECHNOLOGIES

Application L1 Support EngineerHello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Application L1 Support Engineer is responsible for providing first-level support for business applications, ensuring timely resolution of user issues and maintaining optimal system performance. The role focuses on handling tickets, monitoring application health, and ensuring quick response times to minimize business impact. The engineer will work closely with L2/L3 teams to escalate complex issues and ensure smooth application operations.DUTIES &amp; RESPONSIBILITIES<ul><li>Provide first-level (L1) support for applications and end users</li><li>Monitor application performance and ensure system availability</li><li>Log, track, and manage incidents using ticketing tools</li><li>Ensure timely response and resolution in line with SLAs</li><li>Perform initial troubleshooting and issue diagnosis</li><li>Escalate complex issues to L2/L3 support teams when required</li><li>Follow ITSM processes including Incident and Service Request Management</li><li>Maintain accurate documentation of issues and resolutions</li><li>Communicate effectively with users regarding issue status and updates</li><li>Support routine checks, monitoring, and basic maintenance activities</li></ul>SKILLS &amp; ABILITIES<ul><li>Basic knowledge of application support and troubleshooting</li><li>Hands-on experience with ticketing tools (ServiceNow, Jira, etc.)</li><li>Understanding of ITIL-based support processes</li><li>Good communication and user-handling skills</li><li>Ability to work in a fast-paced support environment</li><li>Strong attention to detail and problem-solving mindset</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 4+ years of experience in Application Support / IT Support</li><li>Experience in handling L1 support activities in enterprise environments</li><li>Familiarity with application monitoring and incident handling</li><li>Exposure to multi-application environments is an advantage</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Foundation (Preferred)</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic or Non-Arabic Speaker</li></ul>WORK LOCATION<ul><li>Onshore &ndash; Qatar</li></ul>SOFT SKILLS<ul><li>Strong communication and interpersonal skills</li><li>Ability to handle users professionally and patiently</li><li>Quick learner with a proactive attitude</li><li>Ability to work under pressure and manage multiple tickets</li><li>Strong sense of ownership and responsibility</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR10,000.00 - QAR12,000.00 per monthWork Location: In person

Application L1 Support Engineer

JOB HUB GLOBAL

Job Tiltle - Software Service Engineer - French SpeakingSalary - QAR 8000 per monthJob Description We are seeking French-speaking Software Service Engineers (Tier 1 &amp; Tier 2) to join a leading global technology company in Doha. This role is ideal for candidates with strong technical troubleshooting skills, experience in application support, and solid database knowledge. You will be responsible for handling support requests, resolving technical issues, and ensuring high-quality service delivery.Key Responsibilities<ul><li>Troubleshoot and resolve software application issues and incidents</li><li>Manage and track support requests using ticketing systems (ServiceNow, Maximo, Remedy, etc.)</li><li>Provide Tier 1 and Tier 2 technical support and ensure timely ticket resolution</li><li>Perform user administration tasks, including password resets and access management</li><li>Monitor systems and ensure optimal application performance</li><li>Work with databases (SQL) to investigate and resolve application-related issues</li><li>Analyze logs and identify root causes of technical problems</li><li>Escalate complex issues to higher-level support teams when necessary</li><li>Maintain accurate documentation of issues, solutions, and processes</li><li>Ensure compliance with SLAs and support standards</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>Fluent in French and English (French is mandatory)</li><li>Proven experience in technical troubleshooting and application support</li><li>Hands-on experience with ticketing systems and incident management tools</li><li>Strong database knowledge (SQL) is required</li><li>Familiarity with database troubleshooting and query analysis</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication skills and customer-focused approach</li><li>Ability to work in a fast-paced, shift-based environment</li><li>Knowledge of ITIL processes is an advantage</li></ul>Please ensure to answer the pre-screening questions to be considered for this position.THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.About Job Hub GlobalAt Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our businessJob Types: Full-time, Temporary, Contract Contract length: 6 monthsPay: QAR8,000.00 per monthApplication Question(s):<ul><li>Are you proficient in speaking French ?</li><li>How soon can you Join?</li><li>Have you worked on Databases?</li><li>Do you have experience in Tier 1 and Tier 2 troubleshooting?</li><li>Do you have valid QID?</li></ul>Work Location: In person

Software Service Engineer - French speaking

Al Adyat consultancy

Job SummaryThe Application Operations Center (AOC) Engineer is responsible for monitoring, supporting, and maintaining critical business applications to ensure high availability, optimal performance, and reliability. This role involves real-time incident management, troubleshooting, and close collaboration with development, infrastructure, and support teams to ensure smooth operations.Tools:ITSM TOOL (HPSM, JIRA, etc.)Dashboard tool (Grafana)AZURE CLOUD, AND GOOGLE CLOUDKey Responsibilities<ul><li>Monitor applications and services using application performance monitoring (APM) tools.</li><li>Detect, analyze, and respond to incidents and system alerts in real time.</li><li>Perform incident management in accordance with ITIL best practices.</li><li>Troubleshoot application issues, including logs, APIs, databases, and integrations.</li><li>Ensure application availability and performance meet defined SLAs.</li><li>Collaborate with DevOps, infrastructure, and development teams to resolve issues.</li><li>Execute routine system health checks and validations.</li><li>Support application deployments and release activities.</li><li>Maintain operational documentation, including runbooks and SOPs.</li><li>Conduct root cause analysis (RCA) and recommend preventive measures.</li><li>Provide L2/L3 production support for business-critical applications.</li><li>Provide first-level support for application-related issues and escalate complex problems to relevant technical teams.</li><li>Ensure high availability and optimal performance of enterprise applications.</li><li>Coordinate with infrastructure, development, and support teams to resolve operational issues.</li><li>Track incidents, problems, and service requests using ticketing systems.</li><li>Perform routine operational checks and system health monitoring.</li><li>Maintain operational documentation, procedures, and incident reports.</li><li>Support system deployments, updates, and maintenance activities.</li><li>Ensure compliance with operational standards and service level agreements (SLAs).</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>2&ndash;5 years of experience in Application Support, Operations, NOC, or AOC environments.</li><li>Strong knowledge of application monitoring tools (e.g., Dynatrace, AppDynamics, Grafana).</li><li>Experience with log analysis tools (e.g., ELK Stack: Elasticsearch, Logstash, Kibana).</li><li>Understanding of APIs and integrations (REST, SOAP).</li><li>Basic knowledge of databases and SQL queries.</li><li>Familiarity with Linux and/or Windows server environments.</li><li>Basic understanding of cloud platforms (AWS, Azure, or similar).</li><li>Knowledge of ITIL processes (Incident, Problem, and Change Management).</li><li>Strong analytical and troubleshooting skills.</li><li>Ability to work in a shift-based, 24/7 environment if required.</li></ul>Preferred Qualifications<ul><li>Experience with scripting languages (Python, Bash, or similar).</li><li>Knowledge of containerization tools (Docker, Kubernetes).</li><li>Experience with ticketing systems (ServiceNow, Jira, or similar).</li><li>Relevant certifications such as ITIL Foundation or cloud certifications (AWS, Azure).</li></ul>Soft Skills<ul><li>Strong communication and interpersonal skills.</li><li>Ability to work under pressure and handle critical incidents.</li><li>Strong problem-solving mindset.</li><li>Attention to detail and accountability.</li><li>Ability to work effectively in a team environment.</li></ul>Key Performance Indicators (KPIs)<ul><li>Mean Time to Resolve (MTTR)</li><li>System uptime and availability</li><li>SLA compliance</li><li>Reduction in recurring incidents</li><li>Quality and effectiveness of RCA reports</li><li>Application monitoring &amp; incident management</li><li>System troubleshooting</li><li>IT operations &amp; service management</li><li>Knowledge of monitoring tools and ticketing systems</li><li>Basic understanding of databases, servers, and APIs</li><li>Strong analytical and problem-solving skills</li><li>Team collaboration and communication skills</li></ul>Job Type: Full-timePay: QAR10,000.00 - QAR14,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Application Operations Center (AOC) : 3 years (Required)</li><li>ITSM TOOL (HPSM, JIRA, etc.): 3 years (Required)</li><li>Dashboard tool (Grafana): 3 years (Required)</li><li>AZURE CLOUD, AND GOOGLE CLOUD: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>degree in Computer Science, Information Technology (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Application Operations Center (AOC) Engineer

Confidential

<div>
 
 
 Job Description
 
 
 
 
 
 
 The IVR Operation Support Engineer will be responsible for
 
 operations, maintenance, and enhancement of IVR and Cisco Contact Center (IPCC) hosted platforms
 
 within a telecom environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide
 
 24x7 operational support
 
 , including on-call rotation and NOC incident handling
 </li>
 <li>
 Analyze and support
 
 new design requirements and enhancements
 
 </li>
 <li>
 Perform
 
 implementation and maintenance of hosted IPCC/IVR solutions
 
 </li>
 <li>
 Configure and maintain:
 </li>
 <li>
 PRI lines
 </li>
 <li>
 IP Telephones
 </li>
 <li>
 Voice gateways and routing
 </li>
 <li>
 Develop and maintain:
 </li>
 <li>
 
 ICM Scripts
 
 </li>
 <li>
 
 TCL Scripts
 
 </li>
 <li>
 IVR call flows
 </li>
 <li>
 Support
 
 Cisco IPCC Hosted Solutions
 
 , including:
 </li>
 <li>
 ICM configuration and troubleshooting
 </li>
 <li>
 CVP (Customer Voice Portal) reporting
 </li>
 <li>
 Call Manager (CUCM) configuration and maintenance
 </li>
 <li>
 Perform:
 </li>
 <li>
 Gateway, IP, Router, and Logger configuration &amp; troubleshooting
 </li>
 <li>
 RDBMS-related activities
 </li>
 <li>
 Support
 
 HIPCC (Hosted IP Contact Center)
 
 services (e.g., 111, 180 services)
 </li>
 <li>
 Deploy and manage:
 </li>
 <li>
 DR environments (IPCC, CVP, VXML servers)
 </li>
 <li>
 Provide
 
 remote/off-hours support when required
 
 </li>
 <li>
 Coordinate with
 
 vendor TAC support
 
 for critical issues
 </li>
 <li>
 Participate in
 
 CAB (Change Advisory Board)
 
 and post-migration reviews
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Daily
 
 operations &amp; maintenance
 
 of IVR and IPCC platforms
 </li>
 <li>
 
 Proactive monitoring
 
 and fault resolution across network elements
 </li>
 <li>
 Maintain
 
 Quality Management &amp; Call Recording systems
 
 </li>
 <li>
 Generate
 
 reports and analytics
 
 for business/marketing teams (Voice of Customer insights)
 </li>
 <li>
 Design, develop, and maintain:
 </li>
 <li>
 Call routing
 </li>
 <li>
 ICM scripting
 </li>
 <li>
 IVR backend integrations (Micro Apps)
 </li>
 <li>
 Support
 
 Outbound IVR campaigns and agent campaigns
 
 </li>
 <li>
 Ensure all
 
 Change Requests and Service Requests
 
 are:
 </li>
 <li>
 Tested thoroughly
 </li>
 <li>
 Delivered with quality assurance
 </li>
 <li>
 Coordinate with:
 </li>
 <li>
 Product, Marketing, Sales, and Operations teams
 </li>
 <li>
 Support
 
 long-term planning and integration of Contact Center solutions
 
 </li>
 <li>
 Provide
 
 technical guidance and support to teams
 
 </li>
 </ul>
 
 
 
 
 
 Required Skill Set
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Cisco IPCC / Contact Center (Hosted &amp; Enterprise)
 </li>
 <li>
 IVR systems &amp; call flow design
 </li>
 <li>
 CVP (Customer Voice Portal)
 </li>
 <li>
 CUCM (Cisco Unified Communications Manager)
 </li>
 <li>
 ICM scripting &amp; TCL scripting
 </li>
 <li>
 Voice Gateway configuration
 </li>
 <li>
 SQL Server / RDBMS
 </li>
 <li>
 VoIP technologies
 </li>
 </ul>
 
 
 Versions Experience (Preferred):
 
 
 <ul>
 <li>
 IPCC: 5.x, 8.x, 10.5
 </li>
 <li>
 CVP: 3.x, 7.x, 8.x, 10.5
 </li>
 <li>
 CUCM: 4.x, 6.x, 8.x, 10.5
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in:
 </li>
 <li>
 Telecommunications / Electronics &amp; Communication
 </li>
 <li>
 Computer Science or equivalent
 </li>
 <li>
 Certifications:
 </li>
 <li>
 Cisco Voice/Collaboration certifications (
 
 Professional level preferred
 
 )
 </li>
 <li>
 Experience:
 </li>
 <li>
 
 Minimum 4&ndash;6 years in IVR / IPCC / Contact Center technologies
 
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience &amp; Knowledge
 
 
 <ul>
 <li>
 Strong understanding of:
 </li>
 <li>
 Telecom environment &amp; call flows
 </li>
 <li>
 PSTN, PRI, BRI
 </li>
 <li>
 IP Networking fundamentals
 </li>
 <li>
 Call routing &amp; ICM scripting
 </li>
 <li>
 Voice Gateway configuration
 </li>
 <li>
 Experience in:
 </li>
 <li>
 IVR backend integration
 </li>
 <li>
 Contact Center solution design and support
 </li>
 </ul>
 
 
</div>

IVR Operation Support Engineer

We are looking for a detail-oriented Application Support Specialist to maintain, troubleshoot, and improve business applications. The ideal candidate will ensure system availability, resolve user issues, and support application performance to meet business needs.Key Responsibilities:<ul><li>Provide technical support for business applications and systems.</li><li>Monitor application performance and ensure high availability.</li><li>Troubleshoot and resolve application issues in a timely manner.</li><li>Handle user requests, incidents, and service tickets.</li><li>Collaborate with development teams to resolve bugs and implement fixes.</li><li>Perform root cause analysis and document solutions.</li><li>Support application deployments, updates, and patches.</li><li>Maintain system documentation and user guides.</li><li>Ensure compliance with security policies and procedures.</li><li>Participate in on-call support when required.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>2&ndash;5 years of experience in application support or a similar role.</li><li>Strong understanding of software applications and IT systems.</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira).</li><li>Basic knowledge of databases (SQL).</li><li>Familiarity with APIs and integrations.</li><li>Good understanding of operating systems (Windows/Linux).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and teamwork skills.</li></ul>Preferred Qualifications:<ul><li>Experience with cloud platforms (AWS, Azure).</li><li>Knowledge of ITIL processes.</li><li>Scripting knowledge (PowerShell, Python).</li><li>Experience in financial, healthcare, or government sectors is a plus.</li></ul>Soft Skills:<ul><li>Attention to detail</li><li>Ability to work under pressure</li><li>Strong time management</li><li>Customer-oriented mindset</li></ul>Pay: QAR12,000.00 - QAR14,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>application support : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>degree in Computer Science (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Application Support Specialist

Forvis Mazars in Qatar

<div>Responsibilities

<ul><li>L1 and L2 Support &ndash; Ensuring timely troubleshooting and problem resolution within SLA</li></ul>

<ul><li>Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document</li></ul>

<ul><li>Creating and maintaining user manual and admin manuals</li></ul>

<ul><li>Onboarding of New Users (Supporting Application Training)</li></ul>

<ul><li>Working with Cross-Functional Teams</li></ul>

<ul><li>Manage stakeholders&rsquo; communication, support change management, manage business demand deliveries</li></ul>

<ul><li>Document and communicate assigned work and progress to immediate project team, and management</li></ul>

<ul><li>Support the organization&rsquo;s project management policy, practice and methodology</li></ul>

<ul><li>Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence</li></ul>

<ul><li>Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams</li></ul>

<ul><li>Leads process improvement, innovation and automation initiatives</li></ul>

<ul><li>Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.</li></ul>

<ul><li>Leads project task force meetings or work groups for multiple projects. Ensure distribution and documentation of minutes, vendor project correspondence and status reports as required.</li></ul>

Qualification

<ul><li>Bachelor in IT or Relevant</li></ul>

<ul><li>Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.</li></ul>

Experience

<ul><li>Overall, 12 years&rsquo; experience in similar skill set.
</li></ul><ul><li>Excellent verbal and written communication skills in English.</li></ul>

<ul><li>Proficient verbal and written communication skills in Arabic
</li></ul><ul><li>(Preferred).</li></ul>

<ul><li>Excellent customer interaction attitude and behavior</li></ul>

<ul><li>Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.</li></ul>

<ul><li>Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)</li></ul>

Skill Set

In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools).</div>

Senior Application Support Specialist Expert

Frontline for Services WLL

Job Title: Project Support Engineer (Civil Engineer)Location: Doha-QatarEmployment Type: Full-TimeQualification: Bachelor&rsquo;s Degree in Civil EngineeringExperience: 3+ years in contracting/project coordination rolesJob SummaryWe are seeking a detail-oriented and proactive Civil Engineer to join our contracting division as a Project Support Engineer. The candidate will act as a liaison between clients, engineers, subcontractors, and internal teams to ensure seamless execution of contracting works. This role combines technical knowledge, client handling, and administrative precision.Key ResponsibilitiesClient &amp; Site Coordination<ul><li>Handle client enquiries related to contracting works</li><li>Schedule and coordinate site visits with engineers and technical staff</li><li>Compile quotations based on provided BOQs and project requirements</li></ul>Documentation &amp; Compliance<ul><li>Prepare and submit project-related documents including:</li><li>Material submissions</li><li>Gate pass requests</li><li>Method Statements &amp; Risk Assessments</li><li>Other required documents</li><li>Maintain documentation logs and ensure timely updates to stakeholders</li></ul>Tendering Experience<ul><li>Experience in preparing and submitting tenders for contracting works</li><li>Familiarity with pre-qualification processes and associated documentation</li><li>Ability to compile and organize tender documents in line with client and regulatory requirements</li><li>Coordinate with internal teams to ensure timely and compliant tender submissions</li></ul>Logistics &amp; Procurement Support<ul><li>Prepare delivery notes and coordinate with Material Coordinator/ Projects Engineer</li><li>Issue LPOs to subcontractors in alignment with procurement budgets and project schedules</li><li>Track and maintain records of deliveries and receipts</li></ul>Reporting &amp; Workflow Management<ul><li>Assist in tracking project progress, timelines, and resource allocation</li><li>Support internal reporting with updated summaries of site activities and submission status</li></ul>Requirements<ul><li>Bachelor's degree in Civil Engineering (mandatory)</li><li>Proven experience in client communication, project documentation, and site coordination</li><li>Familiarity with project BOQ analysis and quotation preparation</li><li>Ability to manage multiple submissions with precision and accountability</li><li>Proficient in MS Office, AutoCAD, and documentation systems</li></ul>Preferred Attributes<ul><li>Strong organizational and communication skills</li><li>Ability to liaise with multidisciplinary teams and clients professionally</li><li>Self-motivated with a solution-oriented approach</li><li>Experience working with contracting firms or construction consultancies</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR4,000.00 per monthApplication Question(s):<ul><li>Do you have a Bachelor&rsquo;s degree in Civil Engineering?</li></ul>Language:<ul><li>Tagalog (Preferred)</li><li>Malayalam (Preferred)</li></ul>Work Location: In person

Project Support Engineer/ Document Controller(Civil Engineer)

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