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application support manager

JA Resorts & Hotels

Candidate Profile A senior IT professional with a strong hospitality background and a passion for service excellence. The ideal candidate brings extensive hands-on experience in hotel IT support and application management, with proven success leading two specialized teams one focused on guest and end-user support &amp; infrastructure, and the other on hotel applications. The successful candidate is a confident communicator, capable of managing teams independently and collaborating effectively across multicultural environments. Experience deploying and supporting Oracle Opera Cloud and Simphony Cloud is essential, including at least one full end-to-end rollout of both platforms and integrations through APIs and interfaces. The candidate demonstrates a deep understanding of support excellence, continuous improvement, and budget-conscious operations, managing resources effectively within the AED 35,000 40,000 range. Role Overview We are seeking an experienced IT Support &amp; Application Manager to oversee IT operations at JA The Resort, leading two dedicated teams: IT Support Services and Hotel Application Management. This role ensures operational excellence, system reliability, and exceptional service quality across all hotel systems, with a strong focus on Oracle Opera Cloud and Simphony Cloud platforms. Key Responsibilities <ul>
<li>Lead and mentor two IT teams: Support &amp; Infrastructure and Applications Management.</li>
<li>Oversee daily IT operations, ensuring timely issue resolution and user satisfaction.</li>
<li>Manage the full application lifecycle, including deployment, optimization, and continuous improvement.</li>
<li>Drive end-to-end rollouts of Oracle Opera Cloud and Simphony Cloud.</li>
<li>Collaborate with hotel operations, corporate IT, and vendors to align technology with business goals.</li>
<li>Foster a culture of accountability, innovation, and service excellence.</li>
<li>Manage budgets and resources effectively within the AED 35,000 40,000 range.</li>
<li>Ensure compliance with IT governance, security, and data integrity standards.</li>
</ul> Requirements <ul>
<li>Strong background in hotel IT support and application management.</li>
<li>Proven leadership experience managing separate support and application teams.</li>
<li>Hands-on expertise with Oracle Opera Cloud and Simphony Cloud, including full deployments.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Ability to work independently and across multicultural teams.</li>
<li>Commitment to continuous improvement and operational excellence.</li>
</ul>

IT Support & Application Manager

Nord Anglia Education

We seek an individual to join as an Application Service Manager , where your focus will be:
<ul>
<li>Supporting the service management of enterprise applications and ensuring service SLAs are met.</li>
<li>Driving data quality improvement, accuracy, and integration across regional systems.</li>
<li>Assisting schools in the selection of non-educational solutions such as door access, CCTV, and point-of-sale systems, ensuring they meet cybersecurity and infrastructure standards.</li>
<li>Coordinating integrations for newly acquired schools, managing timelines, dependencies, and budgets.</li>
<li>Collaborating with global and regional teams to enhance standardisation and efficiency in service delivery.</li>
</ul>

Application Service Manager

Emirates Flight Catering

Key Results Area :
<ul>
<li>Maintain optimal performance, reliability, and continuous availability of all assigned third party business enterprise applications through proactive monitoring support.</li>
<li>Design, implement, and manage the underlying system design for non-ERP applications, whether hosted on-premise or in the cloud.</li>
<li>Collaborate with stakeholders to elicit, analyze, and document business requirements to ensure that implemented solutions align with organizational needs.</li>
<li>Oversee technical development, customization, and seamless integration of non-ERP applications with other enterprise systems, including ERP.</li>
<li>Enforce security standards, manage access controls, and conduct audits to protect sensitive data and ensure compliance with regulatory requirements.</li>
<li>Maintain integrity, performance, and optimization of databases supporting non-ERP applications, including routine backups and disaster recovery planning.</li>
<li>Plan and execute technical aspects of non-ERP application projects to ensure delivery within agreed scope, budget, and timelines.</li>
<li>Identify opportunities to optimize existing applications and explore emerging technologies that address evolving business needs and improve efficiency.</li>
<li>Maintain comprehensive technical documentation and ensure effective knowledge transfer to client or internal teams for ongoing support.</li>
<li>Promote effective use of applications through targeted training, timely support, and sustained user engagement strategies.</li>
</ul>
Education Qualification
a)Bachelor's Degree or equivalent in Computer Science, Computer Engineering, or a related field.
b)Certification in Oracle JD Edwards Enterprise One (preferred).
c)ITIL, Agile, and Project Management certifications (preferred).
d)Certification in Oracle JD Edwards Enterprise, CRM, or Coupa (preferred).
Work Experience
a)Minimum 7 years of experience working on enterprise applications such as Oracle (JD Edwards) etc.
b)Strong knowledge of Oracle JD Edwards modules, Coupa, CRM, POS, and Solace systems.
c)Proven experience in enterprise application management, systems analysis, software engineering, or related IT roles.
d)Experience in roles with supervisory responsibilities.
Skills
a)Strong understanding of enterprise business processes and modules.
b)Hands-on experience in database and application development.
c)Knowledge of integration technologies like SOAP, REST, and Web Services.
d)Ability to work independently and collaboratively in a team environment.
Excellent communication and problem-solving skills.

Enterprise Application Manager

Acesoft Labs (India) Pvt Ltd

Responsible to deliver proposed architectural solutions, change initiatives, manage BAU activities that span across one or more business units •	Day-to-day management and ownership of screening systems/initiatives – Fircosoft for customer screening and payment screening spanning across 8 countries •	Manage the resources efficiently and prioritize system enhancement/up-grades •	Ensure production system stability by supporting Application in different time zones. •	Ability to prioritize the defects and issues and address it on time. •	Understand interdependencies between technology, operations and business needs •	Act as an internal quality control check for the platform owner and manage ongoing quality control and participate in quality issue resolution •	Identification and escalation of system control and compliance issues, assess and document the related risk, and make recommendations for resolution. •	Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities •	Adept at conducting research into project-related issues and products •	Perform proactive data analytics work and manage the data quality and integrity in the systems •	Ensure our systems are compliant with banks governance policy •	Propose enhancements to the systems used by Compliance to generate efficiencies and/ or improve our financial crime risk management. •	Member of the development/ implementation team working on assigned tasks, projects and IT initiatives. •	Interacts with members and other functional teams including members of the off- shore team

Fircosoft Continuity

ULTIMATE HUMAN RESOURCES SOLUTIONS LLC

<ul><li> Oversee the configuration, maintenance, and support of enterprise and corporate applications across various business domains.</li><li> Ensure systems are operational, secure, and optimized for business use.</li><li> Coordinate with internal teams and vendors to ensure smooth delivery and ongoing support.</li><li>Collaborate with business stakeholders to identify opportunities for process improvement and automation.</li><li> Lead digital transformation initiatives across Finance, SCM, HCM, and Risk domains.</li><li> Lead and manage a multidisciplinary team of developers, consultants, and analysts.</li><li> Empower Emarati team members through structured training, mentoring, and career development programs.</li><li>Promote a collaborative and performance-driven team culture.</li><li> Provide hands-on support in troubleshooting, enhancements, and minor configurations.</li><li> Ensure timely resolution of issues and adherence to service level agreements.</li><li> Monitor system health and performance, and implement improvements as needed</li><li> Support business teams with access to reliable, timely data through data warehousing and reporting tools.</li><li> Collaborate with analytics teams to ensure dashboards and KPIs are accurate and actionable.</li><li>Maintain data governance and quality standards across platforms.</li><li> Manage operational projects such as system upgrades, integrations, and rollouts.</li><li>Coordinate testing, training, and deployment activities.</li><li> Ensure proper documentation and change control processes are followed.</li><li> Ensure applications adhere to internal policies, regulatory requirements, and industry standards.</li><li> Implement robust change management and documentation practices.</li></ul>

Enterprise  Corporate Solution Oracle Fusion HCM SCM Finance Manager

Paradigm Solutions

Job qualifications: <ul>
<li> 0-3 years of experience</li>
 <li> Bachelor s degree in Management of Information Systems, or related majors (Both business skills and technical IT knowledge required)</li>
 <li> Proper verbal and written communication skills</li>
 <li> Ability to explain complex ideas to those with limited IT knowledge</li>
 <li> Listening and patience</li>
 <li> Customer service and relationship management</li>
 <li> Critical thinking</li>
 <li> Problem-solving</li>
 <li> Attention to details</li>
</ul>
 Responsibilities: <ul>
 <li> Writing technical scopes for websites and mobile applications</li>
 <li> Testing websites and mobile applications</li>
 <li> Providing technical support for our clients</li>
 <li> Technical documentation- Working in coordination with cross-functional teams</li>
 </ul>

App Support

Global Mission Support Services LLC

HR Manager &ndash; HospitalityMUST BE WILLING TO RELOCATE TO ANOTHER COUNTRY Country Location: NauruAbout Us: We are a premier hospitality establishment in Nauru, dedicated to providing exceptional guest experiences through professional service and a positive workplace culture. We are seeking a dynamic HR Manager to lead our human resources initiatives and support the growth and development of our team.Key Responsibilities:<ul><li>Develop and implement HR strategies aligned with business goals.</li><li>Manage recruitment, onboarding, and employee retention initiatives.</li><li>Oversee payroll, benefits, and compliance with labor laws.</li><li>Support staff development, performance management, and training programs.</li><li>Foster a positive workplace culture, ensuring employee engagement and satisfaction.</li><li>Handle employee relations and conflict resolution professionally.</li></ul>Requirements:<ul><li>5 to 10 years of proven experience as an HR Manager, preferably in hospitality or service industry.</li><li>Strong knowledge of HR practices, labor laws, and hospitality industry standards.</li><li>Excellent communication, leadership, and interpersonal skills.</li><li>Ability to work in a multicultural environment.</li><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Accommodation support</li><li>Travel allowance</li><li>Meals and local transportation</li></ul>How to Apply: Please send your CV and a cover letter to talent@gmss.ltd with the subject line: &ldquo;HR Manager &ndash; Hospitality Application&rdquo;Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience as Hr manager in hospitality industry? </li><li>Are you willing to be relocated to the country Nauru?</li></ul>

HR Manager- Hospitality Experience- Nauru Deployment

Explore 10000+ Application support manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.