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arabia people operations specialist

Unilever

<div>
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region. Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader., then this role is just for you!
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 As a People Operations Specialist, your role involves managing various aspects of an employee&rsquo;s journey within the organization.
 
 
 
 Service Management
 
 
 
 
 Here are the key responsibilities:
 
 
 
 <ul>
 <li>
 Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery
 </li>
 <li>
 Validate proper approvals
 </li>
 <li>
 Verify documents versus request
 </li>
 <li>
 Ensure proper case management
 </li>
 <li>
 Ensure high CSAT
 </li>
 <li>
 Resolve tickets with proper quality standards
 </li>
 <li>
 Manage incident escalations
 </li>
 <li>
 Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders
 </li>
 <li>
 Conduct monthly validations before monthly closing, ensuring data quality across linked systems.to ensure correct reflection and prevent erroneous payments
 </li>
 <li>
 Return to Work Coordination by ensuring the actual return to work date is set for the first working day following the leave period
 </li>
 <li>
 Fill and validate mass upload templates with necessary employee details for mass data requests
 
 
 </li>
 </ul>
 
 Bonus Plan Administration
 
 
 
 <ul>
 <li>
 Maintain precise bonus plans for the Annual Pay Review (APR) process.
 </li>
 <li>
 Collaborate with finance and HR teams to ensure alignment.
 
 
 </li>
 </ul>
 
 Reporting And Audits
 
 
 
 <ul>
 <li>
 Generate reports for stakeholders based on their requirements.
 </li>
 <li>
 Support internal and external audits by providing HR system data.
 </li>
 <li>
 Conduct regular audits to maintain data accuracy and compliance within the HR team.
 
 
 </li>
 </ul>
 
 Stakeholder Interaction
 
 
 
 <ul>
 <li>
 Engage with senior stakeholders to address HR-related matters.
 </li>
 <li>
 Foster positive relationships and effective communication.
 
 
 </li>
 </ul>
 
 Process Simplification And Data Accuracy
 
 
 
 <ul>
 <li>
 Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
 </li>
 <li>
 Drive process simplification within HR operations.
 </li>
 <li>
 Promote data-based decision-making by ensuring accurate HR data management.
 
 
 </li>
 </ul>
 
 Document Handling And Compliance
 
 
 
 <ul>
 <li>
 Manage the JML process, including creating contracts, promotions, and salary increase letters.
 </li>
 <li>
 Securely handle documentation and comply with data security (GDPR) requirements.
 
 
 </li>
 </ul>
 
 Vendor Management
 
 
 
 <ul>
 <li>
 Onboard vendors to comply with policies and procedures.
 </li>
 <li>
 Reactivate vendors accounts to ensure timely processing
 </li>
 <li>
 Create Purchase Orders for 3rd party services &amp; accept triggers for receiving goods and services.
 </li>
 <li>
 Initiate Urgent &amp; one-time payments to fulfil any Purchase Order&rsquo;s need.
 
 
 </li>
 </ul>
 
 Benefits Administration
 
 
 
 <ul>
 <li>
 Ensure accurate and timely transaction processing across various local platformsIn summary, your role as a People Operation Specialist is pivotal in ensuring smooth HR operations, supporting employees, and maintaining accurate records across systems.
 
 
 </li>
 </ul>
 WHAT YOU NEED TO SUCCEED?
 
 
 
 Experiences &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources or related Business degree from an accredited university or college
 </li>
 <li>
 English Fluency
 </li>
 <li>
 Ability to adapt to changing markets
 </li>
 <li>
 Ability to work independently as well as a collaborative team player
 </li>
 <li>
 Genuine interest in new technologies and tools, and tech savvy
 </li>
 <li>
 Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner
 </li>
 <li>
 . Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
 </li>
 <li>
 . Ability to work professionally &amp; proactively with a remote client base
 </li>
 <li>
 Workday knowledge is a plus
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Purpose-Driven Mindset
 </li>
 <li>
 Data Literacy and Technology Skills
 </li>
 <li>
 Communication and Stakeholder Management
 </li>
 <li>
 Attention to Compliance and Legal Requirements
 </li>
 <li>
 Problem-Solving and Process Improvement
 </li>
 <li>
 Empathy and Employee-Centric Approach
 </li>
 <li>
 Attention to details &amp; analytical
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
 </li>
 <li>
 As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
 </li>
 <li>
 Critical SOL (Standards of Leadership) Behaviors
 </li>
 <li>
 PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
 </li>
 <li>
 CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 AGILITY: Explores the world around them, continually learning and developing their skills.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Arabia People Operations Specialist

Oranza

<div>
 
 Company Description
 
 
 
 Oranza, a marketing agency founded in Saudi Arabia, excels at driving brand growth through innovative strategies, creativity, and data-driven methods. By transforming ideas into impactful results, Oranza creates campaigns that emotionally resonate while delivering measurable success. The agency combines strategic insights with creative expertise to help brands establish their uniqueness and grow rapidly. Oranza is dedicated to empowering brand transformation through bespoke solutions.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Digital Marketing Specialist based in Riyadh, Saudi Arabia. The Digital Marketing Specialist will be responsible for executing and managing digital marketing campaigns, analyzing web analytics, and optimizing online marketing strategies. Tasks include managing social media strategies, creating engaging content, and ensuring effective communication across digital platforms to enhance brand visibility and performance.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Experience in Social Media Marketing and Digital Marketing is essential
 </li>
 <li>
 Proficiency in Web Analytics and Online Marketing tools
 </li>
 <li>
 Strong Communication skills to effectively convey ideas and collaborate with teams
 </li>
 <li>
 Knowledge of SEO/SEM practices and content optimization strategies is a plus
 </li>
 <li>
 Ability to analyze performance data and develop insights for campaign improvement
 </li>
 <li>
 Bachelor's degree in Marketing, Business, or a related field is preferred
 </li>
 </ul>
</div>

Digital Marketing Specialist

noon

<div>
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. The
 
 Procurement Assistant Manager
 
 will lead large-scale blue-collar hiring, mobilization, and deployment operations across warehouses, logistics, delivery, and field operations. This role is execution-focused and owns end-to-end workforce deployment, from bulk recruitment through on-ground deployment and readiness. You will work closely with manpower agencies, logistics companies, operations teams, and internal stakeholders to ensure timely availability of skilled manpower at scale.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Bulk Hiring &amp; Recruitment:
 
 Lead high-volume hiring of blue-collar manpower including warehouse associates, pickers, loaders, delivery staff, helpers, FM staff, security personnel, and drivers.
 </li>
 <li>
 
 Mass Recruitment Drives:
 
 Plan and execute large-scale local and overseas recruitment campaigns to meet aggressive manpower demands.
 </li>
 <li>
 
 Vendor &amp; Agency Management:
 
 Coordinate and manage manpower and logistics agencies and recruitment partners to ensure quality, speed, and compliance.
 </li>
 <li>
 
 Mobilization &amp; Documentation:
 
 Oversee end-to-end candidate documentation including medicals, PCC, visa processing, and immigration clearances.
 </li>
 <li>
 
 Deployment Planning:
 
 Manage candidate mobilization, travel coordination, and deployment schedules across locations.
 </li>
 <li>
 
 Workforce Readiness &amp; Tracking:
 
 Track deployment timelines, manpower readiness, buffers, replacements, and backouts to ensure operational continuity.
 </li>
 <li>
 
 MIS &amp; Reporting:
 
 Maintain manpower trackers, dashboards, and MIS reports to provide real-time visibility on hiring and deployment status.
 </li>
 <li>
 
 Compliance &amp; Governance:
 
 Ensure adherence to labor laws, contracts, and regulatory requirements across all manpower operations.
 </li>
 <li>
 
 Operational Escalations:
 
 Handle on-ground workforce-related escalations and resolve deployment challenges in coordination with operations teams.
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need?
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Operations, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in Procurement and Logistics (Preferred in blue-collar bulk hiring, workforce deployment, or manpower operations).
 </li>
 <li>
 Strong exposure to overseas recruitment and mass deployment programs.
 </li>
 <li>
 Preferred Proven experience managing manpower agencies and vendor networks.
 </li>
 <li>
 Ability to manage large-scale hiring volumes (500+ / 1000+ candidates).
 </li>
 <li>
 Strong execution, coordination, and operational discipline.
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Assistant Procurement Manager

Soar

<div>
 
 
 About us:
 
 
 
 Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.
 
 
 
 Role Summary:
 
 
 
 The Product Manager will own the end-to-end digital product experience that enables customers to discover, purchase, and finance residential properties in a single, seamless journey. This role sits at the intersection of proptech and fintech, focusing on property transactions as the primary product, with mortgage and banking services embedded into the buying flow.
 
 
 The role requires strong understanding of real estate processes, mortgage products, and digital marketplaces, with the ability to deliver compliant, scalable products in the Saudi market.
 
 
 
 Key Responsibilities:
 
 
 
 Product Vision &amp; Strategy (PropTech-First)
 
 <ul>
 <li>
 Define and own the product vision for a digital property-purchase journey with embedded mortgage financing.
 </li>
 <li>
 Design and evolve end-to-end user journeys from:
 </li>
 <li>
 Property discovery and comparison
 </li>
 <li>
 Eligibility and affordability checks
 </li>
 <li>
 Mortgage offers and approvals
 </li>
 <li>
 Reservation, booking, and transaction completion
 </li>
 <li>
 Align product strategy with business growth objectives, partner needs, and regulatory constraints.
 </li>
 </ul>
 
 Property Marketplace &amp; Developer Integrations:
 
 <ul>
 <li>
 Own product capabilities related to:
 </li>
 <li>
 Property listings and inventory management
 </li>
 <li>
 Developer and broker onboarding
 </li>
 <li>
 Property eligibility, availability, and pricing
 </li>
 <li>
 Unit-level data accuracy and lifecycle status
 </li>
 <li>
 Define integration requirements with:
 </li>
 <li>
 Real estate developers and brokers
 </li>
 <li>
 Property management and listing systems
 </li>
 <li>
 Government real estate registries and platforms
 </li>
 </ul>
 
 Embedded Mortgage &amp; Banking Enablement:
 
 <ul>
 <li>
 Lead the design of embedded mortgage journeys within the property-purchase flow, including:
 </li>
 <li>
 Buyer pre-qualification and affordability checks
 </li>
 <li>
 Mortgage offer comparison and selection
 </li>
 <li>
 Approval, booking, and financing confirmation
 </li>
 <li>
 Work closely with partner banks and lenders to:
 </li>
 <li>
 Define digital integration and data exchange requirements
 </li>
 <li>
 Optimize approval times and conversion rates
 </li>
 <li>
 Ensure consistent customer experience across lenders
 </li>
 </ul>
 
 Regulatory, Risk &amp; Compliance:
 
 
 Ensure product flows comply with:
 
 <ul>
 <li>
 SAMA regulations
 </li>
 <li>
 Real estate and mortgage regulations in Saudi Arabia
 </li>
 <li>
 KYC, AML, and data privacy requirements
 </li>
 <li>
 Partner with Risk, Compliance, and Legal teams to embed controls into the product experience without degrading usability.
 </li>
 <li>
 Support audits and regulatory reviews related to property and financing workflows.
 </li>
 </ul>
 
 Transaction &amp; Operations Enablement:
 
 <ul>
 <li>
 Design product flows that support:
 </li>
 <li>
 Property reservation and booking
 </li>
 <li>
 Document collection and verification
 </li>
 <li>
 Contracting and approvals
 </li>
 <li>
 Exception handling and manual interventions
 </li>
 <li>
 Ensure seamless handoffs between customers, developers, banks, and internal operations teams.
 </li>
 </ul>
 
 Delivery &amp; Execution :
 
 <ul>
 <li>
 Translate product vision into epics, features, and user stories.
 </li>
 <li>
 Work closely with engineering, design, and operations to deliver high-quality solutions.
 </li>
 <li>
 Manage dependencies across external partners and internal squads.
 </li>
 </ul>
 
 Metrics &amp; Outcomes :
 
 <ul>
 <li>
 Own and track proptech-focused KPIs, including:
 </li>
 <li>
 Conversion from property view to reservation
 </li>
 <li>
 Conversion from reservation to mortgage approval
 </li>
 <li>
 Time to financing approval and transaction completion
 </li>
 <li>
 Drop-off points across the buyer journey
 </li>
 <li>
 Partner satisfaction (developers and banks)
 </li>
 </ul>
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 4+ years of Product Management experience in proptech, fintech, real estate, or digital marketplaces.
 </li>
 <li>
 Strong understanding of:
 </li>
 <li>
 Residential property sales and buyer journeys
 </li>
 <li>
 Mortgage and home financing products
 </li>
 <li>
 Digital transaction and booking flows
 </li>
 <li>
 Experience building products with multiple external integrations.
 </li>
 <li>
 Proven ability to work in regulated environments.
 </li>
 <li>
 Strong stakeholder management and analytical skills.
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 
 &bull; Experience with Saudi real estate developers or brokers.
 
 
 &bull; Familiarity with local mortgage regulations and SAMA guidelines.
 
 
 &bull; Experience integrating with banks, credit bureaus (e.g., SIMAH), or government platforms (e.g., Nafath, Absher).
 
 
 &bull; Arabic language proficiency.
 
</div>

Product Manager - PropTech (Property Sales & Mortgage Enablement)

<div>
 Job description:
 
 
 
 
 About Us
 
 
 
 Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.
 
 Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.
 
 
 
 &nbsp;
 
 
 
 Why PwC
 
 
 
 
 At PwC, your growth is our priority. We fuel potential through coaching, feedback, and challenging work that helps you build a career path as unique as you are. You&rsquo;re not just joining a team&mdash;you&rsquo;re becoming part of a movement that&rsquo;s shaping the future. Here, you can be yourself, work with purpose and boldness, and collaborate with talented people to deliver solutions that create real impact for clients and communities. Powered by inclusive teams, cutting-edge technology, and truly meaningful work, you&rsquo;ll find endless opportunities to grow, lead, and go further.&nbsp;Together, we set the future in motion.
 
 
 &nbsp;
 
 
 Line of Service Overview
 
 &nbsp;
 
 Internal Firm Services (IFS)
 
 IFS is a network of specialist support professionals, which includes Clients &amp; Markets, Finance, Human Capital, Marketing &amp; Communications, Office Management, Risk &amp; Quality, Technology, to name a few. Each function plays a vital role in making sure we have all the right resources, services and technology across our business.&nbsp;
 
 
 Business Unit Overview&nbsp;
 
 
 
 Human Capital at PwC Middle East is transforming how we deliver people services through Centers of Excellence, drives innovative workforce practices, and leverages seamless, tech-enabled solutions. We unify and standardize HC service delivery while remaining responsive to each Line of Service, fostering a culture rooted in agility, collaboration, integrity, and innovation. Our focus is on creating a future-ready workforce by aligning talent strategies with business goals, enhancing employee experience, and building stronger HC capabilities - ensuring trust, equity, and operational excellence across the organization.
 
 
 &nbsp;
 
 
 
 Job Summary
 
 
 As a Talent Acquisition Manager/Senior Manager you will support PwC Middle East&rsquo;s Digital &amp; Cyber practice,&nbsp;you will be instrumental in attracting top-tier technology talent to drive our regional digital transformation&nbsp;and cybersecurity initiatives. You will collaborate with business leaders across the Middle East to
 
 deliver a seamless recruitment experience aligned with PwC&rsquo;s People Value Proposition.
 
 
 &nbsp;
 
 
 
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 
 Talent strategy &amp; stakeholder leadership:
 
 Build and execute a regionally relevant recruiting&nbsp; strategy for Digital &amp; Cyber, tied to hiring plans, budget, and workforce demand.
 </li>
 <li>
 Serve as primary partner to business leaders and HRBPs; set expectations, influence outcomes, and communicate trade-offs with executive-ready slide decks and concise updates.
 </li>
 <li>
 Lead, develop, and performance-manage a team of recruiters; set clear goals, run weekly pipeline reviews, calibrations, and sourcing sprints.
 </li>
 <li>
 
 Sourcing:
 
 Develop creative sourcing strategies leveraging Middle East talent pools, tech communities, and events.
 </li>
 <li>
 
 Full-Cycle Recruitment:
 
 Execute end-to-end hiring for technology roles in cybersecurity, digital transformation, cloud, data analytics, and emerging tech.
 </li>
 <li>
 
 Candidate Experience:
 
 Ensure an inclusive, and positive candidate journey aligned with PwC&rsquo;s brand.&nbsp;
 </li>
 <li>
 Proven record of creating executive-ready slide decks (PowerPoint/Google Slides) to drive decision-making with senior stakeholders.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What you&rsquo;ll bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in HR, Business, or related field.
 </li>
 <li>
 7-10 years of recruiting experience, with recent focus on digital and cyber roles
 </li>
 <li>
 Experience leading a recruiting team with measurable outcomes.
 </li>
 <li>
 Deep understanding of Middle East talent markets and the cyber/digital role landscape (e.g., digital transformation, cyber security, IAM, GRC, OT/IoT, data privacy, resilience/BCM, cyber-AI, data &amp; cloud, digital engineering)
 </li>
 <li>
 Ability to work under tight timelines and deliver results quickly.
 </li>
 <li>
 Proficiency in recruitment tools (SuccessFactors, LinkedIn Recruiter).
 </li>
 <li>
 Excellent communication skills in English; Arabic is a plus
 </li>
 </ul>
 
 &nbsp;
 
 
 
 How You&rsquo;ll Make a Difference
 
 
 
 At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
 
 
 &nbsp;
 
 
 
 Why You&rsquo;ll Love Working at PwC
 
 
 
 At PwC Middle East, you&rsquo;ll find more than just a job - you&rsquo;ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You&rsquo;ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.
 
 
 
 Profile description:
 
 
 
 Refer to Job Discription
 
</div>

Talent Acquisition Manager/Senior Manager

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 We&rsquo;re looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement.
 
 
 As Scheduling Specialist, You Will&hellip;
 
 
 <ul>
 <li>
 Assist with schedule and tracker management to ensure that all schedules are generated properly
 </li>
 <li>
 Identify customer contact trends to ensure appropriate resources are utilized
 </li>
 <li>
 Manage schedule information for new and existing employees in multiple locations using a workforce software program
 </li>
 <li>
 Ensure employee information is accurately entered and maintained on an ongoing basis
 </li>
 <li>
 Ensure trackers related to headcount, absenteeism, etc are constantly reviewed and updated
 </li>
 <li>
 Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level and productivity goals
 </li>
 <li>
 Work closely with the Operations Team to ensure availabilities are conducive to the business needs
 
 
 </li>
 </ul>
 As Scheduling Specialist, You Have&hellip;
 
 
 <ul>
 <li>
 A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered)
 </li>
 <li>
 Experience with workforce management systems (asset)
 </li>
 <li>
 Advanced knowledge of Microsoft Excel (asset)
 </li>
 <li>
 Knowledge of contact center operations, functions and business processes
 </li>
 <li>
 Strong technical, analytical and problem solving skills
 </li>
 <li>
 Superior attention to detail with an eye for accuracy
 </li>
 <li>
 The ability to adapt to change in an innovative and fast paced environment
 </li>
 <li>
 Strong organizational skills and the ability to follow through on projects
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
 </li>
 </ul>
</div>

Scheduling Specialist

Khazna

<div>
 Company Overview
 
 Khazna launched in 2020 with a mission to improve the financial well-being of the underbanked, who have little access to formal financial services by providing access to convenient, effective and secure smartphone-based financial services. Khazna has received the Central Bank of Egypt&rsquo;s first prepaid card license and aims to become the go-to neobank for underbanked consumers across the Middle East. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and to launch its operations in Saudi Arabia.
 
 This is a fun stage in the company's lifecycle as the core foundation has been but it is still early enough to assume a ton of ownership and to help shape the future of the company and its success.
 
 Join Khazna and contribute your skills and expertise to our mission of revolutionizing digital payments 💳 and driving financial inclusion 🌍 across the region.
 
 Job Summary 💼We are looking for a Backend Team Lead to lead the design and delivery of scalable backend systems. You will drive technical direction, define architecture and mentor a high-performing backend team while collaborating with cross-functional teams to build reliable and high-quality products.
 
 Responsibilities:Lead, mentor, and grow a team of backend engineers, ensuring high performance and professional development.Design and implement scalable backend solutions using Node.js and related technologies.Own backend technical decisions and ensure alignment with product, mobile and frontend teams on system design and APIs.Mentor engineers to improve team delivery and maintainable code quality.Drive the successful delivery of backend features and platform improvements within agreed timelines and quality standards.Establish and maintain backend engineering standards (code quality, guidelines, testing, documentation, observability).Improve system stability and performance through proactive monitoring, optimization, and incident reviews with clear action items.
 
 Qualifications:Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.8+ years of backend development experience including at least 2 years in a technical leadership role.Strong hands-on experience building and scaling backend systems using Node.js and TypeScript, with modern frameworks such as NestJS or Express.js.Proven experience designing RESTful APIs, microservices, and event-driven architectures, with strong backend architecture and system design skills.Solid experience working with relational databases (PostgreSQL, MySQL) and NoSQL databases (MongoDB), including performance optimization.Hands-on experience with message queues and caching solutions (Kafka, RabbitMQ, SQS, Redis), and deploying systems on cloud platforms (AWS, GCP, or Azure) using CI/CD pipelines and Docker.Strong leadership and collaboration skills, with proven ability to mentor engineers and work closely with cross-functional teams.
 
 
 🚀 Apply now and be part of a team that is shaping the future of finance in Egypt and Saudi Arabia!
</div>

Tech Lead

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