technical support manager - microsoft technologies - cairo

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technical support manager - microsoft technologies - cairo Jobs in Cairo

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uae customer care advisor (voice)

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arabic support work from home

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Clyde & Co

<div>
 
 Trademark Paralegal - Cairo
 
 
 
 
 The Role
 
 
 
 Provide administrative support to the trade marks professional team, particularly to allocated lawyers and to ensure they are fully supported in trade marks and administrative functions.
 
 
 
 Key Responsibilities
 
 
 
 Trademarks
 
 
 <ul>
 <li>
 Client-facing role: taking instructions, acknowledging receipt and arranging for the opening of matters and onboarding new clients.
 </li>
 <li>
 Advising client on standard costs and document requirements; reporting filing, acceptance, publication and registration of trade marks to client.
 </li>
 <li>
 Preparing and assisting clients with Powers of Attorney, translations and other supporting documents.
 </li>
 <li>
 Instructing and liaising with local agents in multiple jurisdictions.
 </li>
 <li>
 Sending reminders and follow-up letters to agents and clients.
 </li>
 <li>
 Reviewing agent invoices against cost estimates received from the local agents.
 </li>
 <li>
 Assisting attorneys with first review of draft client invoices.
 </li>
 <li>
 Assisting attorneys by drafting filing strategies, specifications, considering adverse examination reports from various trade mark offices or foreign agents, preparing draft advice to clients.
 </li>
 <li>
 Assisting attorneys by drafting submissions in Arabic to the trade mark offices or to agents.
 </li>
 <li>
 Assisting attorneys with drafting search reports.
 </li>
 <li>
 Assisting attorneys with the preparation and drafting of notices of opposition and counter statements.
 </li>
 <li>
 Preparing draft Deeds of Assignment and dealing with recording assignments, licenses and changes of name and address with the trade mark offices.
 </li>
 <li>
 Updating records; managing deadlines and reminders; prioritising work according to timelines, suggesting solutions, managing communication with clients, agents and trade mark offices.
 </li>
 <li>
 Compiling documents and evidence to attach to declarations or affidavits ensuring that exhibits accurately reflect the corresponding statements in the affidavit or declaration and that the documents are finalised ready for execution.
 </li>
 <li>
 Working with the IP Administrator team to ensure that instructions from attorneys to file, renew or otherwise deal with trade marks are carried out accurately and within the required timeframe.
 </li>
 <li>
 Managing conflict checks and the file opening process for new matters to ensure that our procedures are followed.
 </li>
 <li>
 Support the attorneys in general matter administration including file organisation, saving correspondence to the matter, management of trademark portfolios, dealing with invoicing queries, monitoring of deadlines, drafting of letters, assistance with client administration and liaison with other teams such as finance, translation or corporate services.
 
 
 </li>
 </ul>
 
 Essential Skills &amp; Experience
 
 
 
 The ideal applicant will:
 
 
 <ul>
 <li>
 Be educated to at least diploma level; a trade mark paralegal qualification desirable;
 </li>
 <li>
 Have at least two years&rsquo; experience working in trade marks;
 </li>
 <li>
 Be fluent in written and spoken English and Arabic;
 </li>
 <li>
 Be team oriented and able to work autonomously;
 </li>
 <li>
 Have strong attention to detail and good organisation skills; and
 </li>
 <li>
 Be commercially aware and able to take a practical approach to matters.
 
 
 </li>
 </ul>
 
 The Firm
 
 
 
 When you work at Clyde &amp; Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.
 
 
 
 Our Commitment
 
 
 
 Clyde &amp; Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.
 
 
 
 A Note on Privacy
 
 
 
 Please take a moment to read our privacy notice. This describes what personal information Clyde &amp; Co (we) may hold about you, what it&rsquo;s used for, how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde &amp; Co are aware of this privacy notice.
 
 
 This is the job description as constituted at present; however, Clyde &amp; Co reserves the right to reasonably amend it in accordance with the changing needs of the business.
</div>

Trademark Paralegal

Concentrix

<div>
 
 Job Title
 
 
 
 Solution Assessment Consultant 2026
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the key technical expert for solution assessment execution
 </li>
 <li>
 Support customers run 1st party and/or 3rd party ISV assessment tools as per tool portfolio of the WW Solution Assessment program .
 </li>
 <li>
 Prepare technical insights and key scenarios required to drive the right technical and business solution outcomes.
 </li>
 <li>
 Scope the technical and security design for customer solutions, select optimal migration paths for the customer, build consumption plans .
 </li>
 <li>
 Confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought .
 </li>
 <li>
 Alignment and handover of the migration plan to migration partner or account team.
 </li>
 <li>
 Meet and exceed the monthly targets for number of solution assessment to be delivered .
 
 
 </li>
 </ul>
 
 Key Experiences
 
 
 
 <ul>
 <li>
 Candidates must have 5-8 years of practical experience in solution sales, technical sales. Azure technical knowledge is highly preferable.
 </li>
 <li>
 Language: English, Arabic, French (preferable)
 
 
 </li>
 </ul>
 
 Education and Knowledge: Required: Bachelor&rsquo;s Degree (B.S./B.A.) or equivalent experience. Preferred:
 
 
 
 <ul>
 <li>
 MBA or Master&rsquo;s Degree in IT, Communications, or Marketing, and formal training in project management
 </li>
 </ul>
</div>

Solution Assessment Consultant 2026

51Talk

<div>
 
 
 Position: Student Success Advisor
 
 
 
 
 
 
 
 About Us
 
 
 
 51Talk is a leading online English education platform offering engaging one-on-one classes to students worldwide.
 
 
 
 
 
 
 Position Overview
 
 
 
 We are looking for a proactive
 
 Student Success Advisor
 
 to support existing customers, mainly parents in KSA. This role combines customer service, learning progress follow-up, and course renewal sales. The ideal candidate should be comfortable with outbound calls, customer follow-up, and working toward renewal targets.
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Conduct outbound calls to parents to follow up on students&rsquo; learning progress and experience.
 </li>
 <li>
 Introduce course renewal options and recommend suitable packages based on students&rsquo; needs.
 </li>
 <li>
 Build strong relationships with parents and provide professional learning support.
 </li>
 <li>
 Handle customer inquiries, concerns, and objections to ensure a smooth renewal process.
 </li>
 <li>
 Meet daily outreach targets, renewal conversion goals, and monthly sales KPIs.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 <ul>
 <li>
 Native or fluent Arabic speaker with minimum B1 English; B2 is preferred.
 </li>
 <li>
 Experience in customer service, telesales, renewal sales, customer success, or retention is preferred.
 </li>
 <li>
 Fresh graduates with strong communication skills and sales interest are welcome.
 </li>
 <li>
 Comfortable working in a sales-driven environment with targets and KPIs.
 </li>
 <li>
 Strong communication, interpersonal, and problem-solving skills.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive base salary with attractive commissions.
 </li>
 <li>
 Social and medical insurance for the employee.
 </li>
 <li>
 21 working days of paid annual leave.
 </li>
 <li>
 Structured onboarding and continuous professional development.
 </li>
 <li>
 Career growth in customer success and sales.
 </li>
 </ul>
 
 
</div>

Student Success Advisor

United Nations Population Fund (UNFPA)

<div>
 
 Job Description
 
 
 
 
 TERMS OF REFERENCE (to be completed by Hiring Office)
 
 Hiring Office:
 
 
 UNFPA Arab States Regional Office (ASRO) &mdash; Communications Unit
 
 
 Purpose of consultancy:
 
 
 The UNFPA Arab States Regional Office (ASRO) frequently produces digital and print publications requiring fast, high-quality, and brand-compliant visual design. The purpose of this consultancy is to establish non-binding Framework Agreements (Individual Retainer Contracts) with pre-vetted freelance graphic designers to provide high-quality graphic design, visual layout, and Desktop Publishing (DTP) services on an on-demand, as-needed basis across the Arab region. Engagement under this retainer framework enables the office to execute work orders via standardized design briefs without initiating new procurement cycles for individual assignments.
 
 
 Scope of work:
 
 
 
 (Description of services, activities, or outputs)
 
 
 
 When activated via an individual design brief, the retainer holder shall provide high-quality graphic design and layout services. The scope of work encompasses:
 
 
 <ul>
 <li>
 Visual identity and brand alignment: Ensuring all creative assets flawlessly follow the UNFPA branding toolkit guidelines.
 </li>
 <li>
 Layout and creative concept development: Submitting three distinct initial cover and layout concept options for review based on the provided design brief.
 </li>
 <li>
 Iterative proof corrections: Executing progressive sub-rounds of text and design corrections in coordination with the communications and technical units until full layout integrity is achieved.
 </li>
 <li>
 Structuring and adjusting layouts to account for multilingual requirements: Ensuring correct right-to-left (RTL) formatting logic for Arabic text, and left-to-right (LTR) formatting logic for English and French text, including proper text-flow adjustments across bilingual or trilingual layouts.
 </li>
 <li>
 Digital accessibility compliance: Designing all digital products to meet international accessibility standards for persons with disabilities (WCAG 2.1 mapping). This includes embedding proper alternative text (alt-text) tags for images, charts, and maps provided by the technical unit, defining a logical document reading order for screen readers, ensuring high color contrast thresholds, and formatting tagged structural headings within the final PDF asset.
 </li>
 <li>
 Sustainable design practices: In line with UN green mandates, prioritizing digital-first, screen-optimized products. If physical printing is requested, files must be structurally optimized for local, recycled-paper printing contexts.
 
 
 
 </li>
 </ul>
 
 Strict prohibition on raw AI asset generation and automated layouts
 
 
 
 The utilization of unedited artificial intelligence image generators, automated layout software, or raw machine-generated design elements (e.g., Midjourney, DALL-E, automated Canva layouts, or generic AI vector wrappers) to execute the required graphic design interventions is strictly prohibited. While professional layout software utilities, digital drawing applications, and standard design tools are necessary for technical and mechanical precision, the final output must completely reflect human analytical judgment, custom visual harmonization, and creative design polish. Submissions that display a reliance on generic templates, robotic visual generation loops, or superficial machine adjustments will be rejected as non-responsive, and final vendor payment will be frozen.
 
 
 Duration and working schedule:
 
 
 
 Duration:
 
 
 
 Initial duration of
 
 11 months
 
 from the date of contract signature. Subject to satisfactory performance assessments and ongoing operational needs, contracts may be considered for renewal following a mandatory
 
 one-month break in service
 
 in full compliance with UNFPA consultancy policy.
 
 
 
 Schedule:
 
 
 
 On-demand retainer basis (as-needed). Turnaround parameters, deadlines, and page counts will be negotiated case-by-case upon issuance of each design brief.
 
 
 Place where services are to be delivered:
 
 
 Remotely
 
 
 Delivery dates and how work will be delivered (
 
 e.g.
 
 electronic, hard copy etc.):
 
 
 Work deliverables will be delivered electronically according to the negotiated project schedules in the individual design briefs. Turnaround parameters, deadlines, and total page counts will be negotiated case-by-case at the time of the specific design brief issuance.
 
 
 Upon completion of each work order, the consultant must submit a complete asset package including:
 
 
 <ul>
 <li>
 Pre-press printable files: High-resolution, print-ready PDFs with crop marks and bleeds.
 </li>
 <li>
 Digital-optimized files: Low-resolution, interactive web-ready PDFs (with hyperlinked tables of contents and URLs) and standalone social media graphics if requested.
 </li>
 <li>
 Open source working files: Complete packaged source files (e.g., Adobe InDesign .indd, Illustrator .ai, Photoshop .psd) including all linked high-resolution imagery and vector assets.
 
 
 
 </li>
 </ul>
 All layout and design work executed under this retainer framework must strictly comply with:
 
 
 <ul>
 <li>
 The UNFPA Global Branding Toolkit (corporate typography, color palettes, logo placement rules, and grid structures). The full toolkit is accessible via this Link: http://unf.pa/brand using this Password: Guidelines2025_Live!
 </li>
 <li>
 The UNFPA Global Brand examples.
 
 
 
 </li>
 </ul>
 Monitoring and progress control, including reporting requirements, periodicity format and deadline:
 
 
 
 Day-to-day art direction:
 
 
 
 The consultant will work under the direct day-to-day creative supervision of the Communications Unit to ensure design quality control.
 
 
 
 Substantive review, and final approval ownership:
 
 
 
 The respective Technical Requesting Unit remains responsible for content accuracy, proofreading text inside the proofs, and granting the final written sign-off and approval on both the final text and design layout before public distribution or printing.
 
 
 
 Performance evaluation and quality assessment:
 
 
 
 Upon completion of each work order, the Communications Unit, and the Requesting Technical Unit, will conduct a formal performance assessment of the deliverables (evaluating criteria such as design quality, visual creativity, brand compliance, speed/adherence to deadlines, and communication responsiveness). Satisfactory evaluation scores are required to process payment clearances and maintain roster eligibility. In cases of repeated poor performance, failure to adhere to branding guidelines, or unsatisfactory layout quality, UNFPA reserves the right to issue a formal warning or immediately terminate the retainer contract without obligation for future work order activations.
 
 
 Supervisory arrangements:
 
 
 The Communications Unit, led by
 
 Samir Aldarabi, Regional Communications Adviser
 
 , will serve as the technical gatekeeper and managing authority for this retainer contract.
 
 
 Expected travel:
 
 
 None. (100% remote assignment).
 
 
 Required expertise, qualifications and competencies, including language requirements:
 
 
 
 Educational requirements:
 
 
 
 <ul>
 <li>
 A First-level university degree (Bachelor&rsquo;s degree) in Graphic Design, Fine Arts, Visual Communications, Digital Media, or a related field.
 </li>
 <li>
 A relevant technical diploma or secondary education combined with two (2) additional years of qualifying professional experience may be accepted in lieu of a university degree.
 
 
 
 </li>
 </ul>
 
 Years of experience:
 
 
 
 <ul>
 <li>
 A minimum of two years of progressively responsible professional experience in graphic design, publication layout, Desktop Publishing (DTP), and corporate brand management.
 </li>
 <li>
 Demonstrated track record producing high-level publications (e.g., annual reports, complex policy briefs, data-dense infographics, and social media visibility asset packs).
 
 
 
 </li>
 </ul>
 
 Technical competencies &amp; software proficiency:
 
 
 
 <ul>
 <li>
 Expert mastery of industry-standard professional software (Adobe Creative Cloud: InDesign, Illustrator, Photoshop, Acrobat Pro).
 </li>
 <li>
 Demonstrated experience in native InDesign file packaging, master page configuration, layer management, and layout grid setup.
 </li>
 <li>
 Proven technical proficiency in formatting right-to-left (RTL) Arabic typography and left-to-right (LTR) English/French typography.
 </li>
 <li>
 Strong technical familiarity with WCAG 2.1 digital accessibility tagging and screen-reader optimization within PDF publications.
 
 
 
 </li>
 </ul>
 
 Language requirements:
 
 
 
 <ul>
 <li>
 Fluency (written and spoken) in English and Arabic is required. Working knowledge of French is an asset.
 
 
 
 </li>
 </ul>
 Inputs / services to be provided by UNFPA or implementing partner (e.g support services, office space, equipment), if applicable:
 
 
 
 The Communications Unit and Technical Requesting Unit will make available:
 
 
 
 <ul>
 <li>
 The final copyedited, proofread narrative text file in an editable format (MS Word).
 </li>
 <li>
 All mandatory institutional reference links (UNFPA global branding toolkit, corporate templates, and photo libraries).
 </li>
 <li>
 The design brief, including specific dimensions, layout constraints, or presentation goals required for the final product.
 </li>
 <li>
 The exact, approved text for all mandatory legal disclaimers, funding acknowledgments, or institutional notices.
 
 
 
 </li>
 </ul>
 Other relevant information or special conditions, if any:
 
 
 
 We require the retainer holder to provide:
 
 
 
 <ul>
 <li>
 An assigned, responsive point of contact or rapid communication workflow to coordinate assignments.
 </li>
 <li>
 A clear, structured execution timeline ensuring full adherence to the negotiated design milestones.
 </li>
 <li>
 The complete, multi-asset deliverable package as defined under the specific activities section below.
 
 
 
 </li>
 </ul>
 
 Payment safeguard:
 
 
 
 <ul>
 <li>
 Final consultant payment against an activated Purchase Order (PO) will remain frozen until both the Communications Unit and the technical requesting unit issue a joint technical clearance confirming all assets have been satisfactorily received.
 
 
 
 </li>
 </ul>
 
 Selection and awarding of retainer contracts:
 
 
 
 Because this process aims to select qualified freelance designers for individual retainer contracts, candidates will be evaluated on a Pass/Fail baseline of portfolio quality and technical compliance, with contract awards and task matching dictated by the most competitive financial rates provided. Candidates will be evaluated covering:
 
 
 <ul>
 <li>
 Technical portfolio check
 </li>
 <li>
 Submission of a professional-level portfolio demonstrating advanced creative design capability.
 </li>
 <li>
 Submission of a professional portfolio showcasing corporate layout design (reports, policy briefs, infographics).
 </li>
 <li>
 Demonstrated experience in typography hierarchy, grid layouts, and accessible digital documents.
 </li>
 <li>
 Result: Pass/fail
 </li>
 <li>
 Multilingual and tool proficiency
 </li>
 <li>
 Mastery of industry-standard software (Adobe Creative Suite: InDesign, Illustrator, Photoshop). Candidates must provide one sample packaged native file (InDesign package) or an IDML file accompanied by a PDF showing the hidden layout grid and structural characters to verify professional grid alignment, master page configuration, and clean layer management.
 </li>
 <li>
 Proven capability in formatting right-to-left (RTL) Arabic layouts and left-to-right (LTR) English/French layouts.
 </li>
 <li>
 Result: Pass/fail
 </li>
 <li>
 Financial rate sheet (per-page/product retainer basis)
 </li>
 <li>
 Bidders must submit fixed, standard rates using the financial matrix below. Oncoming work orders will be matched primarily to the lowest-priced available roster member for that product type.
 
 
 
 </li>
 </ul>
 Required financial rate matrix
 
 
 Bidders must outline their flat rates based on the following standard office products. Hourly rates or raw Word-document page counts will not be accepted. All page billing is calculated based on final designed publication pages:
 
 
 
 Product type
 
 
 Unit
 
 
 
 
 Proposed retainer rate
 
 
 
 
 EGP
 
 
 
 Standard report layout (Text, images and basic tables) Per final designed page Highly complex document (Dense data layout with multiple tables, charts, and custom infographics) Per final designed page Complex policy brief (High infographic density) Per final designed page Brochure / leaflet / visibility asset Flat rate per product Social media asset pack (Set of 4 static cards/covers) Flat rate per pack Animated GIF / short motion graphic (Up to 15 seconds) Flat rate per product Social media reel / video edit (Up to 60 seconds with subtitles) Flat rate per product
 
 
 Submission instructions
 
 
 Interested freelance designers must submit:
 
 
 <ul>
 <li>
 A written application containing their CV.
 </li>
 <li>
 A link to their creative portfolio.
 </li>
 <li>
 Their completed Financial Rate Sheet.
 
 
 
 </li>
 </ul>
 
 About UNFPA
 
 
 
 We promote gender equality and empower women, girls and young people to take control of their bodies and their futures.
 
 
 Learn more
 
 
</div>

National Consultancy: Professional Graphic Designer - ASRO

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 
 This will be based on-site in our offices in Cairo, Egypt.
 
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor

<div>
 The Opportunity
 
 
 Whole industries have been disrupted and transformed in recent years by digital technology. As a Technology Consulting professional, you'll help organizations realize the value they can gain from their technology investments by supporting strategic decision-making, improving operational efficiency, and enabling business transformation.
 
 
 As part of EY's Technology Consulting practice, you will work with leading organizations across the public and private sectors, helping clients design, implement, and optimize Oracle solutions that drive business value. You will work on complex transformation programs, collaborate with multidisciplinary teams, and contribute to delivering exceptional client outcomes.
 
 
 Working across industries and geographies, you will gain exposure to large-scale transformation initiatives while developing the consulting, leadership, and technical skills needed to thrive in today's rapidly evolving digital landscape.
 
 
 Key Profile Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Finance, Human Resources, or a related discipline.
 </li>
 <li>
 Approximately 4-7 years of relevant professional experience in Oracle consulting, implementation, or support projects.
 </li>
 <li>
 Experience working with one or more Oracle solution areas, including:
 </li>
 <li>
 Oracle ERP Cloud
 </li>
 <li>
 Oracle HCM Cloud
 </li>
 <li>
 Oracle SCM Cloud
 </li>
 <li>
 Oracle EPM Cloud
 </li>
 <li>
 Oracle EBS
 </li>
 <li>
 Participation in at least one full-cycle Oracle implementation project.
 </li>
 <li>
 Strong understanding of business processes and how they are enabled through Oracle technologies.
 </li>
 <li>
 Experience in requirements gathering, solution design, configuration, testing, training, and deployment activities.
 </li>
 <li>
 Ability to analyze business requirements and translate them into practical Oracle-based solutions.
 </li>
 <li>
 Familiarity with project delivery methodologies and best practices.
 </li>
 <li>
 Experience working within consulting firms or large enterprise organizations is preferred.
 </li>
 <li>
 Strong stakeholder management and client-facing communication skills.
 </li>
 <li>
 Excellent problem-solving and analytical capabilities.
 </li>
 <li>
 Fluency in English is required; Arabic is an advantage.
 </li>
 <li>
 Oracle certifications are considered a plus.
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Support the delivery of Oracle transformation projects across various industries.
 </li>
 <li>
 Gather and analyze business requirements and support solution design activities.
 </li>
 <li>
 Configure Oracle applications and assist with functional and technical implementation tasks.
 </li>
 <li>
 Support business process improvement initiatives and recommend leading practices.
 </li>
 <li>
 Participate in testing activities, including system integration testing, user acceptance testing, and defect resolution.
 </li>
 <li>
 Assist with data migration, cutover planning, and post-go-live support activities.
 </li>
 <li>
 Prepare project documentation, status reports, training materials, and knowledge-transfer sessions.
 </li>
 <li>
 Collaborate closely with clients, project teams, and other stakeholders to ensure successful project delivery.
 </li>
 <li>
 Identify project risks and issues and escalate them appropriately.
 </li>
 <li>
 Contribute to proposal development, demonstrations, and business development activities where required.
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 Share knowledge and support the development of junior team members.
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 Adhere to EY quality standards, methodologies, and risk management requirements.
 
 
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 What We Look For
 
 
 We are looking for highly motivated professionals who combine strong technical knowledge with excellent communication and consulting skills. Successful candidates will demonstrate a passion for technology-enabled transformation, a collaborative mindset, and the ability to deliver high-quality solutions in a fast-paced consulting environment.
 
 
 What We Offer
 
 
 We offer a competitive compensation package where you'll be rewarded based on performance and recognized for the value you bring to our business. In addition, we offer:
 
 
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 Continuous learning - Develop the mindset and skills needed to navigate future challenges.
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 Success as you define it - Access the tools and flexibility to make a meaningful impact.
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 Transformative leadership - Coaching, mentoring, and experiences to help you grow as a leader.
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 Diverse and inclusive culture - An environment where you are valued, respected, and empowered to bring your best self to work.
 
 
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 If you can demonstrate that you meet the above criteria, we encourage you to apply and join our growing Technology Consulting team in Cairo.
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Senior Consultant - Technology Consulting - Oracle - Cairo - Egypt

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