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arabic support - work from home Jobs in Cairo

arabic support - work from home

area sales manager - egypt

arabic support work from home

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 
 
 
 
 
 
 
 
 
 Key Responsibilities.
 
 
 <ul>
 <li>
 Provide first-line support to business clients via email, chat, or phone
 </li>
 <li>
 Manage and resolve B2B inquiries related to orders, accounts, and system usage
 </li>
 <li>
 Collaborate with internal teams to ensure timely and accurate responses
 </li>
 <li>
 Document all customer interactions and feedback within the system
 </li>
 <li>
 Handle escalations professionally and ensure service-level targets are met
 </li>
 <li>
 Support process improvements and contribute to continuous service enhancement
 </li>
 <li>
 Participate in digital transformation initiatives and adoption of new tools
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience i
 
 n customer service, helpdesk, or shared service suppo
 
 rt (B2B experience preferred).
 </li>
 <li>
 
 Proficient in English and Arabic (both written and verbal
 
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Comfortable working in a fast-paced, multicultural environment.
 </li>
 <li>
 Willing to work on
 
 a 9 months contract bas
 
 is.
 </li>
 </ul>
</div>

ARABIC SUPPORT - Work From Home

RAPP

<div>
 RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is seeking a
 
 Community Manager (Executive)
 
 to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
 
 
 This role requires
 
 bilingual communication skills (Arabic &amp; English)
 
 and the ability to operate within a structured, SLA-driven environment.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily community engagement and social customer support across assigned platforms
 </li>
 <li>
 Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
 </li>
 <li>
 Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
 </li>
 <li>
 Support always-on social activity and campaign launches with timely, real-time engagement
 </li>
 <li>
 Coordinate with internal social, content, and account teams to resolve customer issues
 </li>
 <li>
 Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
 </li>
 <li>
 Follow defined governance processes, approval workflows, and platform best practices
 </li>
 <li>
 Ensure consistent quality, accuracy, and responsiveness across all community interactions
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in community management, social media, or social customer support roles
 </li>
 <li>
 Experience supporting enterprise or high-volume accounts
 </li>
 <li>
 Strong understanding of major social platforms and customer engagement best practices
 </li>
 <li>
 Written communication skills (Arabic required; English essential)
 </li>
 <li>
 Comfortable managing customer-facing interactions in a structured, process-driven environment
 </li>
 <li>
 Organized, reliable, and able to work independently within defined SLAs and workflows
 </li>
 <li>
 Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
 </li>
 <li>
 Ability to adapt quickly to new tools and reporting workflows used by the agency or client
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Community Manager (Executive)

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 About The Team
 
 
 
 The Design team at Careem crafts user experiences that are simple, intuitive, and delightful. As part of our interdisciplinary group of designers, researchers, writers, and brand experts, you will play a crucial role in shaping how millions of users across the region engage with the Careem app. The team is now building an in-house content marketing team to support copy needs across all verticals, reducing reliance on external vendors and Studio X.
 
 
 
 About The Role
 
 
 
 We are looking for an experienced and culturally tuned
 
 Senior Copywriter (Arabic)
 
 to join our Product Design team. This role is essential in meeting the growing demand for localized Arabic content across our platforms. You&rsquo;ll help write compelling Arabic copy for digital experiences and campaigns&mdash;ensuring that our tone, clarity, and impact resonate in Arabic-speaking markets.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Write engaging Arabic UX and marketing copy for notifications, campaigns, and product surfaces
 </li>
 <li>
 Collaborate with cross-functional partners to ensure accurate and timely translations of content requests
 </li>
 <li>
 Adapt Careem&rsquo;s tone of voice for Arabic, maintaining clarity and cultural relevance
 </li>
 <li>
 Contribute to content operations by reviewing Arabic content at scale
 </li>
 <li>
 Assist with localizing push notes and CRM content with appropriate tone and message fit
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience writing Arabic content for apps, with strong preference for Q-commerce or e-commerce backgrounds
 </li>
 <li>
 Native Arabic fluency and excellent command of English
 </li>
 <li>
 Portfolio showing app-related content, push notes, and CRM copy
 </li>
 <li>
 Ability to work in fast-paced environments with rapid turnaround needs
 </li>
 <li>
 Experience with CRM platforms, push notifications, and banner content
 </li>
 <li>
 Nice-to-have: Familiarity with Figma or design collaboration tools
 </li>
 </ul>
</div>

Senior Copywriter

<div>
 
 
 🔹 Job Title: Arabic &harr; English Translator (Freelance / Project-Based)
 
 
 
 We are currently looking for a skilled
 
 Arabic &harr; English Translator
 
 to join us on a freelance, project-based basis. If you have a strong eye for detail and a passion for accurate, high-quality translation, we&rsquo;d love to hear from you!
 
 
 
 🔹 Key Responsibilities:
 
 
 <ul>
 <li>
 Translate documents from Arabic to English and vice versa with high accuracy
 </li>
 <li>
 Ensure clarity, consistency, and cultural relevance in all translations
 </li>
 <li>
 Proofread and edit translated content
 </li>
 <li>
 Deliver high-quality work within agreed deadlines
 </li>
 </ul>
 
 
 🔹 Requirements:
 
 
 <ul>
 <li>
 Fluency in both Arabic and English (written and spoken)
 </li>
 <li>
 Proven experience in translation (business, legal, or general content is a plus)
 </li>
 <li>
 Strong attention to detail and linguistic accuracy
 </li>
 <li>
 Ability to work independently and manage deadlines effectively
 </li>
 </ul>
 
 
</div>

English Arabic Translator

51Talk

<div>
 
 
 🎓 About 51Talk
 
 
 
 51Talk is a global online English education platform founded in 2011 and headquartered in Singapore. We provide high-quality 1-to-1 English classes for children and young learners worldwide, supported by professional teachers from the Philippines and North America.
 
 
 As we continue to expand rapidly in the Middle East, we are strengthening our local performance marketing and creative teams to drive scalable growth through high-impact visuals.
 
 
 
 
 
 
 🚀 About the Role
 
 
 
 We are hiring a
 
 Graphic Designer (Arabic Market)
 
 to support 51Talk&rsquo;s paid advertising efforts across major information-flow platforms.
 
 
 
 
 
 This role focuses on
 
 image-based ad creatives
 
 for performance marketing. You will design, test, and optimize visual assets based on real campaign data, working closely with international media-buying and marketing teams. This position is ideal for a designer who understands the
 
 relationship between visuals, user attention, and conversion performance
 
 , especially within Arabic-speaking markets.
 
 
 
 
 
 
 🔑 Key Responsibilities
 
 
 <ul>
 <li>
 Design and deliver image creatives for information-flow advertising campaigns targeting Arabic-speaking audiences
 </li>
 <li>
 Customize designs according to platform requirements and best practices (Facebook, Instagram, Google, and other paid media channels)
 </li>
 <li>
 Work closely with international media-buying and marketing teams to clearly understand campaign objectives and execute efficiently
 </li>
 <li>
 Analyze creative performance metrics such as CTR, CVR, and engagement, and continuously refine visual direction based on results
 </li>
 <li>
 Summarize and document effective design patterns for the Arabic market, building reusable templates and design methodologies
 </li>
 <li>
 Ensure all creatives align with local cultural expectations and avoid religious or cultural sensitivities
 </li>
 </ul>
 
 
 
 
 
 🧩 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Minimum
 
 2 years of experience
 
 in advertising graphic design or performance-focused visual design (information-flow ads preferred)
 </li>
 <li>
 Strong proficiency in
 
 Photoshop, Illustrator etc
 
 (motion or video skills are a plus)
 </li>
 <li>
 Solid visual foundation with strong sense of color, layout, typography, and visual hierarchy
 </li>
 <li>
 Clear advertising mindset, understanding how design impacts user behavior and conversion
 </li>
 <li>
 Basic understanding of performance data and ability to iterate designs based on results
 </li>
 <li>
 Strong execution ability, well-organized, and able to maintain consistent output in a fast-paced, multi-task environment
 </li>
 </ul>
 
 
 
 
 
 🌍 Language &amp; Culture
 
 
 <ul>
 <li>
 Fluent Arabic with strong understanding of Middle Eastern culture and audience preferences
 </li>
 <li>
 Good English for collaboration with international teams
 </li>
 </ul>
 
 
 
 
 
 💼 What We Offer
 
 
 <ul>
 <li>
 Competitive and stable compensation package
 </li>
 <li>
 Opportunity to work in a fast-growing global EdTech company
 </li>
 <li>
 International, English-speaking, professional work environment
 </li>
 <li>
 Clear career growth within performance marketing and creative teams
 </li>
 <li>
 Exposure to large-scale regional paid advertising and growth projects
 </li>
 </ul>
 
 
 
 
 If you are passionate about performance-driven design and want to see your creatives directly impact growth in the market, we&rsquo;d love to meet you.
 
 
 
 
 
 
 Apply now and grow your career with 51Talk!
 
 
</div>

Graphic Designer

Majid Al Futtaim

<div>
 
 The Manager - Creative Design will play a key role in developing and executing the brand strategy across all our markets. Based in Jordan, the role holder will be the central coordinator for creative development, ensuring consistent brand expression and high-quality execution across campaigns, brand assets, onsite merchandising, CRM, and performance marketing.\
 
 
 
 
 
 The Manager &ndash; Creative Design will lead consumer research initiatives, manage creative agencies and production partners, and collaborate with internal teams &mdash; including the studio team, CRM, and performance marketing &mdash; to deliver impactful campaigns and brand experiences.
 
 
 Role Details &ndash;
 
 Key Responsibilities and Accountabilities:
 
 
 
 
 
 
 
 Brand Strategy &amp; Developmen
 
 t
 
 
 &bull;Support the Director of Digital Marketing in defining and evolving the company&rsquo;s brand positioning, tone, and identity.
 
 
 &bull;Develop and implement brand guidelines to ensure consistency across all customer touchpoints and markets.
 
 
 &bull;Localize brand communications to suit regional market nuances while maintaining global coherence.
 
 
 
 
 
 
 Creative &amp; Campaign Coordination
 
 
 
 &bull;Act as the main liaison between the marketing team, studio, and creative agencies.
 
 
 &bull;Brief, manage, and approve creative work for campaigns, brand assets, vehicle branding, stunts, and activations.
 
 
 &bull;Oversee production of marketing materials for CRM, onsite merchandising, and performance marketing channels.
 
 
 &bull;Ensure creative output meets strategic goals, brand standards, and business timelines.
 
 
 Consumer Research &amp; Insights
 
 
 &bull;Lead the development and execution of consumer and market research projects.
 
 
 &bull;Translate insights into actionable brand strategies and creative briefs.
 
 
 &bull;Partner with analytics and strategy teams to monitor brand performance, awareness, and perception metrics.
 
 
 
 
 
 
 Agency &amp; Vendor Management
 
 
 
 &bull;Manage relationships with creative, production, and research agencies &mdash; from brief to delivery.
 
 
 &bull;Oversee agency budgets, scopes, and performance to ensure efficiency and quality.
 
 
 &bull;Drive innovation by fostering strong, collaborative partnerships.
 
 
 
 
 
 
 Brand Experience &amp; Activations
 
 
 
 &bull;Coordinate cross-market activations, brand stunts, and events in partnership with local marketing teams.
 
 
 &bull;Collaborate on brand storytelling initiatives that build awareness and emotional connection with consumers.
 
 
 &bull;Support launch campaigns for new partnerships, verticals, and features
 
 
 &bull;Elevation of UX to a strategic business lever at the executive level.
 
 
 &bull;Achieve Order, AOV and GMV Target.
 
 
 &bull;Achieve Home Page Conversion Rate target, as well as Banner CTR, Banner CTT and orders through banners targets.
 
 
 &bull;Improve app NPS across iOS and Android journeys in all territories Functional/Technical
 
 
 
 
 
 
 Competencies
 
 
 
 &bull; Adobe creative suite would be a plus
 
 
 &bull; Strategic thinker with creative flair and strong executional discipline.
 
 
 &bull; Passionate about brand storytelling, consumer behavior, and innovation.
 
 
 &bull; Excellent communicator and collaborator across diverse teams and cultures.
 
 
 &bull; Comfortable working in a fast-paced, dynamic, and multi-country environment.
 
 
 &bull; Project management / pipeline management
 
 
 &bull; Data tools, and analysis capabilities Qualification, Experience &amp; Skills:
 
 
 
 
 
 
 Minimum Qualifications/ Education
 
 
 
 &bull;Bachelor&rsquo;s degree in Marketing, Communications, Business, or a related field
 
 
 &bull;MBA degree is a plus
 
 
 
 
 
 
 Minimum Experience
 
 
 
 &bull;8+ years of experience in brand management, creative marketing, or integrated campaign management, preferably in E-commerce, FMCG, or tech/startups.
 
 
 Skills
 
 
 &bull;Strong understanding of digital marketing, creative production workflows, and brand-building across multi-market environments.
 
 
 &bull;Proven experience managing creative agencies and cross-functional teams.
 
 
 &bull;Excellent project management skills with strong attention to detail and timelines.
 
 
 &bull;Analytical mindset with experience leveraging consumer insights and market research.
 
 
 &bull;Fluent in English; Arabic is highly preferred.
 
 
 &bull;Familiarity with the MENA market is a strong plus (language, culture, mobile behavior patterns).
 
 
 &bull;Proficiency in MS Office (Excel, Word, PowerPoint)
 
 
 
</div>

Manager - Creative Designer

Explore 516+ Arabic support work from home in Cairo this April. Find roles across top companies and apply now to boost your career.