technical support engineer

technical support manager - microsoft technologies - cairo Jobs in Cairo

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technical support manager microsoft technologies cairo

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

Living Stones Group

<div>
 
 
 Highlight:
 
 
 The Cloud and Network Engineer holds an essential role at Living Stones Group (LSG). This position supports new and existing clients who work in a variety of industries. LSG is a global company that supports clients with remote and on-prem solutions.
 
 
 
 
 
 
 
 Hours:
 
 
 This position is full-time 40-hours per week (Monday to Friday), hybrid (primarily remote with scheduled office work in Cairo as needed). Work hours are during the afternoon and evening. This position also covers a minimum of one Sunday shift per month to monitor the service desk and respond to client needs. Comp time is provided for Sunday shifts.
 
 
 
 
 
 
 
 
 Main Responsibilities for this Position:
 
 
 
 <ul>
 <li>
 Administer and optimize Microsoft 365 and Azure environments, including user identity management (Entra ID), Exchange Online, and SharePoint/Teams permissions.
 </li>
 <li>
 Develop and install network infrastructure, configurations, and equipment such as routers and switches.
 </li>
 <li>
 Implement data security systems including MS365 Security &amp; Compliance, firewalls, and cloud-based backup solutions.
 </li>
 <li>
 Perform routine network and cloud tenant monitoring, maintenance, and troubleshooting.
 </li>
 <li>
 Provide remote or on-site technical support, ensuring all solutions are documented within LSG&rsquo;s service desk system.
 </li>
 <li>
 Research and keep up to date with the latest security standards, systems, and authentication protocols and apply standards and procedures to complete tasks.
 </li>
 <li>
 Collaborate with team members across departments to ensure task activities are complete, and design, implement, test, and document systems and processes for LSG and its clients.&nbsp;
 </li>
 <li>
 Provide technical support and project implementation through direct contact with LSG team members and clients located globally.&nbsp;
 </li>
 <li>
 Participate in mentorship and learning paths set by senior engineers while providing mentorship, knowledge sharing, and day-to-day IT support engineers to foster their technical growth.
 </li>
 <li>
 VoIP Support with knowledge of Polycom, Linphone, ATA, E-Fax and FreePBX server configuration.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications and Requirements:
 
 
 
 
 Language Skills
 
 <ul>
 <li>
 Fluent and competent on a professional level, both verbally and written, in English and Arabic.
 </li>
 </ul>
 
 
 
 
 Technical Skills
 
 <ul>
 <li>
 Proven experience in Microsoft 365 Administration (User management, security policies, and mail flow).
 </li>
 <li>
 Working knowledge of Azure Cloud services and hybrid identity environments.
 </li>
 <li>
 Experience with LAN, WAN, WLAN&lt; and VPN design and implementation.
 </li>
 <li>
 Proficiency in network security (Fortinet/FortiGate preferred) and M365 Defender/Endpoint Manager (Intune).
 </li>
 <li>
 Good problem-solving skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 
 
 Academic Degree in Computer Science, Engineering or relevant field
 
 
 
 
 
 
 Required Certifications:
 
 <ul>
 <li>
 Microsoft 365 Certified (e.g., Administrator Associate or Security Administrator)
 </li>
 <li>
 Fortinet NSE 4 or higher
 </li>
 </ul>
 
 Preferred Certifications:
 
 <ul>
 <li>
 CCNA
 </li>
 <li>
 Azure Administrator (AZ-104) or CISSP
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-Solving Skills: Strong analytical skills to diagnose and resolve network issues efficiently.
 </li>
 <li>
 Communication Skills: Ability to communicate technical information clearly to non-technical stakeholders and collaborate effectively with team members.
 </li>
 </ul>
 
 
 
 
 Physical Ability
 
 <ul>
 <li>
 Physical ability to lift equipment and perform on-site tasks in LSG and client offices and worksites.
 </li>
 </ul>
 
 
 
 
 Please submit CV or submit questions to: people@livingstones.group
 
</div>

Cloud & Network Engineer

The American University in Cairo

<div>
 
 
 Reports to:
 
 Director, Material Management
 
 
 
 
 
 
 Purpose:
 
 
 
 The job holder will lead the comprehensive management of the AUC Press warehouse operations, overseeing the team and managing a high-volume inventory of up to 750,000 books to ensure efficient order fulfillment and global distribution.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Inventory Management and Warehouse Optimization:
 
 <ul>
 <li>
 Direct the systematic organization of the warehouse layout and stock placement according to ISBN standards to facilitate rapid retrieval
 </li>
 <li>
 Handle processes, maintaining optimal levels of operational supplies such as packing materials and stationery, and prevent bottlenecks in the daily workflow
 </li>
 </ul>
 
 Order Fulfillment and Global Logistics:
 
 <ul>
 <li>
 Manage the end-to-end order cycle for approximately 2,500 outgoing and 200 incoming annual shipments
 </li>
 <li>
 Ensure the accurate preparation and packing of all local and international orders for clients, book fairs, and distribution agencies to meet strict delivery deadlines and university quality standards
 </li>
 </ul>
 
 Safety, Security and Asset Protection:
 
 <ul>
 <li>
 Execute rigorous safety and security controls across the warehouse facility to protect both the team and a stock portfolio valued at up to LE 40,000,000
 </li>
 <li>
 Implement best practices for physical asset protection and minimize inventory shrinkage or damage during storage and transit
 </li>
 </ul>
 
 Stakeholder Coordination and Vendor Supervision:
 
 <ul>
 <li>
 Act as the primary liaison between AUC Press customer services, production directors, and university logistics departments
 </li>
 </ul>
 
 ERP Administration and Operational Data Entry:
 
 <ul>
 <li>
 Manage the end-to-end data entry process within the ERP system, maintaining real-time updates on stock levels and daily operations
 </li>
 </ul>
 
 General Duties:
 
 <ul>
 <li>
 Perform other related duties as assigned
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills:
 
 
 
 
 Education and Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a related field with an advanced degree or certification in logistics support is highly preferred
 </li>
 <li>
 Minimum of five to seven years of supervisory or managerial experience in logistics or warehousing
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Technical and Behavioral: Exhibits excellent leadership and interpersonal skills, with a very good command of written and verbal Arabic and English
 </li>
 <li>
 The role demands high proficiency in Microsoft Office, meticulous attention to detail, and the ability to manage complex priorities under pressure in a dynamic distribution environment
 </li>
 </ul>
 
 
 
 
 
 This position is open until August 11, 2026
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the short list will be contacted.
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Officer, AUC Press Warehouse - Office of Procurement Services

Lean Technologies

<div>
 
 Lean is expanding our footprint by opening an office in Egypt this summer, and the Engineering Manager, DevOps role is one of our first engineering leadership hires in market.
 
 
 
 
 
 We're a Series B fintech (backed by General Catalyst and Sequoia), and over the last few years we've grown from a category-defining open banking company into a multi-rail financial infrastructure platform powering payments, data, and lending across MENA.
 
 
 
 
 
 Cairo is a long-term investment in a market we deeply believe in, and the people who join now will shape what Lean looks like there for years to come. You'll work alongside a team representing 30+ nationalities, with experience from some of the world's leading fintechs and technology companies. The work is ambitious, the standards are high, and ownership is real.
 
 
 
 
 
 If you're excited about building high-performing teams and world-class infrastructure from the ground up, this is the right moment to join.
 
 
 
 
 
 
 About Lean
 
 
 
 Lean is the leading financial infrastructure provider in the Middle East. We power some of the region's largest companies with APIs that enable payments, account verification, financial data access, and other critical financial infrastructure.
 
 
 What started as the region's pioneering Open Banking platform quickly became the market leader in account aggregation and payment initiation. Today, Lean is evolving into a multi-product infrastructure company powering payments, data, and lending across MENA.
 
 
 We've processed billions of dollars in transactions, serve more than 350 customers&mdash;including Binance, Careem, and e&amp;&mdash;and are backed by General Catalyst, Sequoia, and Shorooq. Following our $67.5M Series B, we're expanding into new markets, opening new offices, acquiring businesses, and building financial infrastructure that has never existed in the region before.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We're looking for an Engineering Manager to lead our DevOps and Platform Engineering function You'll be responsible for building and growing a high-performing team that owns the infrastructure, developer platform, cloud architecture, and operational excellence behind Lean's products.
 
 
 This is a hands-on leadership role where you'll combine technical depth with people leadership, partnering closely with Engineering, Security, Product, and Compliance teams to build a scalable, secure, and reliable platform capable of supporting the next stage of Lean's growth.
 
 
 
 
 
 
 What You'll Do
 
 
 
 
 
 <ul>
 <li>
 Build, mentor, and lead a high-performing DevOps and Platform Engineering team in Cairo.
 </li>
 <li>
 Define and execute the platform engineering roadmap, balancing developer productivity, reliability, security, and cost efficiency.
 </li>
 <li>
 Own Lean's cloud infrastructure across AWS, Kubernetes, Terraform, CI/CD, observability, and production operations.
 </li>
 <li>
 Drive reliability through SRE best practices, incident management, postmortems, and continuous improvement.
 </li>
 <li>
 Champion Infrastructure as Code, automation, and self-service developer tooling.
 </li>
 <li>
 Improve deployment velocity while maintaining security and operational excellence.
 </li>
 <li>
 Partner with Security and Compliance teams to meet regulatory and audit requirements across multiple markets.
 </li>
 <li>
 Collaborate with engineering leaders to improve software delivery, platform adoption, and engineering productivity.
 </li>
 <li>
 Establish operational metrics, SLOs, and KPIs that measure platform health and engineering effectiveness.
 </li>
 <li>
 Help shape Lean's engineering culture by hiring exceptional talent and raising the bar across the organization.
 </li>
 </ul>
 
 
 
 
 
 What You'll Bring
 
 
 
 
 
 <ul>
 <li>
 8+ years of experience in Infrastructure, DevOps, SRE, or Platform Engineering, with at least 3 years leading engineering teams.
 </li>
 <li>
 Strong technical expertise in AWS, Kubernetes, Docker, Terraform, networking, and cloud-native architectures.
 </li>
 <li>
 Experience designing and operating highly available, distributed production systems at scale.
 </li>
 <li>
 Deep knowledge of CI/CD pipelines, GitOps, Infrastructure as Code, and modern deployment strategies.
 </li>
 <li>
 Experience with observability platforms, monitoring, logging, and incident response.
 </li>
 <li>
 Strong understanding of security best practices and cloud infrastructure governance.
 </li>
 <li>
 Proven ability to hire, mentor, and grow high-performing engineering teams.
 </li>
 <li>
 Excellent stakeholder management and communication skills, with the ability to influence technical strategy across multiple teams.
 </li>
 <li>
 Experience in fintech, payments, regulated environments, or high-growth startups is highly desirable.
 </li>
 </ul>
 
 
 
 
 
 NB. While we think the above experience could be important, we&rsquo;re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!
 
 
 
 
 
 
 
 Why Join us?
 
 
 
 We&rsquo;re building the financial infrastructure for MENA. Not as a slogan, as a fact.
 
 
 Since 2019, we&rsquo;ve become the first regulated Open Banking and Open Finance company operating across the UAE and Saudi Arabia. We&rsquo;ve processed billions of dollars. We connect millions of accounts. We enable companies like Binance, Careem, and Etisalat to build products that were previously impossible in this region.
 
 
 Our recent $67.5M Series B from General Catalyst and Sequoia isn&rsquo;t just validation: it&rsquo;s fuel. We&rsquo;re expanding into new markets, launching new products, and setting the pace for what financial innovation looks like in MENA.
 
 
 We solve hard problems. We move fast. We hold ourselves to a high standard. And we&rsquo;re looking for people who&rsquo;ve done this before to help us do it right.
 
 
 If you&rsquo;re motivated by building something that lasts, not just something that scales, Lean is where you need to be.
 
 
 
 
 
 Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!
 
 
 
 
 
 
 Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
 
 
 
 
 
 
 
 When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data
 
 
 
 
 
</div>

DevOps Engineering Manager

Procore Technologies

<div>
 
 Job Ad
 
 
 
 We&rsquo;re looking for a
 
 Senior Software Engineer - Agentic Foundation
 
 to join Procore&rsquo;s Product &amp; Technology team. In this role, you&rsquo;ll build and operate the tooling, frameworks, and services that make AI-native workflows the default across Procore's software development lifecycle. The primary goal of this role is to treat AI adoption as an internal product, empowering engineering teams to achieve high velocity without compromising on quality in this critical functional domain.
 
 
 As a Senior Software Engineer - Agentic Foundation, you&rsquo;ll partner with engineering, product, product design, data, security, and business systems teams to design, build, and evolve the core agentic tooling and frameworks that enable Procore engineers to leverage AI natively across the software development lifecycle. Use your backend systems depth, DevOps instincts, and hands-on AI workflow expertise to accelerate developer productivity and shape the agentic future of construction software. Shape the cutting-edge future of AI-driven developer platforms &mdash; join us today!
 
 
 This position reports into a Senior Manager, Software Engineering and will be based in our Cairo, Egypt office. We&rsquo;re looking for someone to join us immediately.
 
 
 
 What you&rsquo;ll do:
 
 
 
 <ul>
 <li>
 AI is central to how we work. You&rsquo;ll be expected to master generative tools and agentic workflows, moving beyond just using AI to actively building the agentic future of construction.
 </li>
 <li>
 Design, build, and evolve the core agentic tooling and frameworks that enable Procore engineers to leverage AI natively across the software development lifecycle &mdash; from code generation and review to test orchestration and deployment.
 </li>
 <li>
 Build the feedback loop between AI tool usage and engineering outcomes by instrumenting how agentic workflows impact cycle time, change failure rate, and developer throughput.
 </li>
 <li>
 Evaluate and integrate AI tools and frameworks into Procore's supported agentic tooling suite, making build-vs-buy decisions grounded in real usage and team feedback.
 </li>
 <li>
 Vet community-built skills and tools contributed by engineers across the organization, define evaluation criteria, and promote successful solutions into the officially supported tooling suite.
 </li>
 <li>
 Establish and champion engineering standards, best practices, and platform contracts that allow hundreds of development teams to ship safely at high velocity.
 </li>
 <li>
 Master generative tools and agentic workflows to actively build the automated future of construction software.
 
 
 </li>
 </ul>
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 5+ years of professional software engineering experience, with demonstrated depth in full-stack development and backend systems.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, a related technical field, or equivalent practical experience.
 </li>
 <li>
 Strong technical fundamentals in at least one of the following: Ruby on Rails, Python, or TypeScript, alongside comfort reading and contributing across multiple languages.
 </li>
 <li>
 Hands-on experience with AI coding tools (e.g., Claude, Cursor, Copilot) and building or customizing AI-assisted workflows (e.g., prompt engineering, MCP integrations, evals, or agentic pipelines).
 </li>
 <li>
 Solid DevOps instincts regarding deployment strategies, rollback mechanisms, feature flags, Kubernetes service operation, and CI/CD pipeline management.
 </li>
 <li>
 Adaptable and experimental characteristic mindset with the ability to explore uncharted territory, evaluate fast-moving AI technologies critically, and distinguish proven solutions from trends.
 </li>
 <li>
 Experience building or integrating AI-native developer tooling, LLM evaluation frameworks, or AI/LLM Gateways (such as MCPs or MCP Gateways) is highly preferred.
 </li>
 <li>
 Familiarity with how AI Agents and LLMs work under the hood, or previous experience working within Developer Platform, DevOps, or Developer Experience teams is a plus.
 </li>
 </ul>
</div>

Senior Software Engineer, Agentic Foundation

Premier Services and Recruitment

<div>
 
 
 Job Title: Technical Support Engineer (General Industries)
 
 
 
 
 Location: New Cairo
 
 
 
 
 
 
 
 Role Objective
 
 
 
 Provide accurate technical design and proposal support that enables successful project execution and customer solutions.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Prepare technical and commercial quotations from RFQs and project specifications.
 </li>
 <li>
 Perform sizing and engineering calculations for steam and heat transfer equipment.
 </li>
 <li>
 Review P&amp;IDs, prepare technical drawings, and specifications.
 </li>
 <li>
 Prepare technical submittals including datasheets, compliance sheets, and clarifications.
 </li>
 <li>
 Support sales engineers in optimizing technical solutions.
 </li>
 <li>
 Coordinate with principals for specialized selections when required.
 </li>
 <li>
 Assist in steam audit reporting and solution development.
 </li>
 <li>
 Maintain structured documentation and quotation records.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical power or mechatronics Engineering.
 </li>
 <li>
 1&ndash;3 years&rsquo; experience in technical support, design engineering, or industrial equipment.
 </li>
 <li>
 Strong understanding of steam, condensate, and heat transfer systems.
 </li>
 <li>
 Ability to interpret P&amp;IDs and technical documentation.
 </li>
 <li>
 Strong analytical skills and attention to detail.
 </li>
 <li>
 Proficiency in AUTOCAD, Excel and engineering calculation tools.
 </li>
 </ul>
 
 
 
</div>

Technical Support Engineer (General Industries)

Kasrawy Group Careers

<div>
 Department:
 
 
 People &amp; Culture
 
 
 Job Location:
 
 
 Kasrawy for the Automobile Industry "KAI" Industrial Zone, October, Giza
 
 
 For interested candidates, kindly send your CV to: Abanoub.Morris@KasrawyGroup.com
 
 
 Mention the job title in the subject.
 
 
 Job Description:
 
 
 Manage end-to-end recruitment processes across multiple departments
 
 
 Source, screen, and interview candidates for technical and non-technical roles
 
 
 Build talent pipelines for manufacturing and operational positions
 
 
 Coordinate with hiring managers to support workforce planning
 
 
 Manage recruitment channels, employer branding activities, and hiring KPIs
 
 
 Support onboarding and recruitment process improvement initiatives
 
 
 Job Requirements
 
 
 Bachelor's degree in Business Administration, or related field
 
 
 3-5 years of relevant HR experience
 
 
 
 Experience In Manufacturing Or Industrial Sectors Is Preferred
 
 
 
 Strong communication, organizational, and stakeholder management skills
 
 
 Good English proficiency
 
 
 Ability to work in a fast-paced environment
 
 
 Benefits:
 
 
 Attractive salary.
 
 
 Monthly Incentive.
 
 
 Profit Share.
 
 
 Reward in Occasions.
 
 
 Medical and Life insurance.
 
 
 Transportation.
 
 
 Mobile Line.
 
 
 Training Programs.
 
 
 Career path.
 
 
 Kasrawy Group: Driving Excellence Since the 1970s Automotive Leadership As a main dealer for global automotive brands such as NISSAN, AVATR, AITO, Citro&euml;n, JETOUR, JAC, GOLDEN DRAGON, and IVECO in Egypt and JETOUR, and SOUEAST in Libya, Kasrawy Group operates an extensive network of over 20 service centres and showrooms across Cairo. Our commitment quality and customer satisfaction set us apart in the industry.
 
 
 Pioneering Local Production, we proudly lead in local vehicle assembly, achieving over 45% Egyptian Production for GOLDEN DRAGON, JETOUR and JAC vehicles. With an annual production capacity of up to 10,000 vehicles, we are expanding our reach by exporting locally assembled cars beyond Egypt, contributing to the national economy and showcasing Egyptian manufacturing capabilities.
 
 
 Expanding Horizons in Real Estate Kasrawy Group's influence extends beyond the automotive industry. We own and manage prominent commercial properties in Cairo, including RIVULET Twin Towers Mall El Sheikh Zayed, enhancing urban lifestyles with modern retail and business spaces.
 
 
 Why Join Kasrawy Group?
 
 
 <ul>
 <li>
 Be part of a dynamic, growth-driven company with a rich history of success.
 </li>
 <li>
 Work with leading global brands and innovative local projects.
 </li>
 <li>
 Contribute to transformative projects in both the automotive and real estate sectors.
 </li>
 <li>
 Grow your career in a supportive, forward-thinking environment.
 
 </li>
 </ul>
</div>

Senior Talent Acquisition Specialist

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