application security engineer

area sales engineer - west egypt Jobs in Giza Egypt

area sales engineer - west egypt

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egypt ehs manager

area sales engineer west egypt

Sika Corporation

<div><p>About the Role</p>
<div><ul><li>All Building System Construction Chemicals products</li><li>
Monitoring/Follow-up projects</li><li>
Achieving sales target through direct and distribution channels</li><li>
Presenting quarterly Sales analysis/business plan</li><li>
Forecasting based on market situation</li><li>
Providing a professional technical support for Area Projects</li><li>
Taking queries from project engineers/project mangers</li><li>
Negotiating terms and prices</li></ul></div>
<p>Your Skills and Experience</p>
<div><ul><li>BSc Engineering</li><li>
1-5 years Experience in the field</li><li>
English Fluent</li><li>
Good Communication Skills</li><li>
Problem Solving</li><li>
Microsoft Office Usage</li></ul></div>
<p>Why Join Us</p>
<div></div><div><div>Possesses his own car.</div></div>
<p>About Sika</p>
<div><div>Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing.</div><div>
Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.</div></div></div>

Area Sales Engineer - West Egypt

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
Core Network Management<br>
1.Maintain and operate the Server Farm Network to ensure stable operation of the entire Data Center services.<br>
2.Manage and maintain the core routing protocols and switching infrastructure to ensure proper integration of all the network elements, in addition to maintaining a fast and reliable network traffic flow for all applications/services.<br>
3.Ensure all Servers&rsquo; Farm Network components are maintained at the appropriate patch and software levels as per vendor support matrix and recommendations to minimize operational risks, and implement if necessary according to the Change Management Cycle.<br>
4.Deploy the network Data Center configuration for new business services as per the approved design documents to guarantee compliance with the IT architecture strategy.<br>
5.Manage and fix any network routing or switching issues concerning third party services and top priority bank applications/services during disaster recovery scenarios, to ensure successful services migration and smooth business continuity in the disaster recover site.<br>
6.Maintain consistency of configuration between all L2 &ndash; L7 Network devices to guarantee consistent operation of redundant devices, in addition to Maintaining/fixing any network routing or switching issues and proactively add any enhancement configuration to maintain high level of network quality and performance.<br>
7.Troubleshoot reported applications network problems, and work closely with different IT departments to find either a quick resolution or workaround to restore any failed service.<br>
8.Manage and test the Disaster Recovery Server Farm network components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment.<br>
9.Monitor Data Center Network performance to ensure that the Server Farm network availability/stability is highly optimized.<br>
10.Resolve escalated Service Desk network problems to ensure that business services are always reachable.<br>
11.Apply regular health-check on the network components in order to optimize performance and to proactively detect possible failures/problems.<br>
12.Deploy network security baseline, audit requirements and PCI related requirements on all Data Center network components while abiding to the Change Management Process.<br>
13.Execute End of life network devices replacement in Data Center and Head Offices &amp; any changes required on Data Center network devices either replacement, upgrade or configuration and ensure service is restored.<br>
</p>
</div><div></div><div>Qualifications<div></div><p><b><br>
Qualifications &amp; Experience</b></p>
<ul>
<li>Bachelor Degree in Communications / Computer Engineering</li>
<li>For Engineer: Minimum 0-2 Years of experience in Data Networking, Senior Engineer</li>
<li>For Senior Engineer: Minimum 3-5 Years of experience in Data Networking</li>
<li>CCNA is a minimum requirement</li>
<li>Good Knowledge in Networking, preferably CISCO products and technologies;
<ul><li>Routing &amp; Switching (Routing protocols such as EIGRP, OSPF, BGP)</li>
<li>Data Center Networking (ACI, OTV,)</li>
<li>NETWORK PROGRAMABILITY
</li><li>Network Security techniques (Encryption, dot1x)</li>
</ul></li><li>CCNP or Data Center Network Professional Certification is a plus, CCNP ENSLD, CCNP ENAUI</li></ul><br>
<p></p>
<p><b>
Skills</b></p>
<ul>
<li>Good command of English and Arabic languages</li>
<li>Good Communication and Presentation skills</li>
<li>Incident handling
</li><li>Monitoring infrastructure</li>
<li>Reporting
</li><li>Tracking Issues</li>
<li>Troubleshooting the Problems</li>
<li>Good Analytical Thinking and Problem Solving</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

CORE NETWORK SENIOR ENGINEER

اورنچ مصر

<div><p>About the job Digital Healthcare Business Development Sr. Supervisor</p>
<div><p><b>Purpose of the job</b></p>
<p>
This Role focuses on accelerating the growth and adoption of Orange Egypt's digital healthcare portfolio&mdash;including not limited to HMIS, HIS, Telemedicine, Insurance, and Health Information Exchange (HIE)&mdash;by securing new clients and building strategic partnerships across Egypt's healthcare ecosystem.</p>
<p><b>
Duties and responsibilities</b></p>
<ul>
<li>Craft and implement full-cycle sales plans targeting public/private hospitals, clinics, insurers, government health authorities, and pharmaceutical companies across Egypt</li>
<li>Manage complete sales process from lead generation through contract closure and post-sale support</li>
<li>Collaborate with presales, product, delivery, and marketing teams to customize solutions and ensure seamless client onboarding</li>
<li>Build relationships with C-level executives, IT directors, clinicians, and procurement teams</li>
<li>Own sales budget, forecasting, and reporting to meet revenue/growth targets</li>
<li>Maintain accurate pipeline of digital healthcare opportunities for reliable forecasting</li>
<li>Lead negotiations and stakeholder coordination to finalize strategic partnership agreements</li>
<li>Drive end-to-end sales aligned with Orange Egypt's business priorities</li>
<li>Monitor market trends and client needs to identify expansion opportunities and portfolio enhancements</li>
</ul><p><b>Job specification</b></p>
<p>
</p><p></p><ul><li>Bachelor's degree in business, healthcare, technology, or related field (5&ndash;8 years relevant experience)</li>
<li>Minimum 5 years in sales, business development, account management, or HCIT solutions</li>
<li>Minimum 5 years proven track record handling government relationships/projects in healthcare or public sector</li>
<li>Demonstrated success in competitive digital health/software sales environments</li>
<li>Strong negotiation, consultative selling, and stakeholder management skills; fluent English required</li>
<li>Basic understanding of IT infrastructure (connectivity, hosting); software sales process knowledge advantageous</li>
</ul><p><b>Skills and abilities</b></p><ul>
<li>Degree in healthcare, IT, or equivalent; clinical background strongly preferred</li>
<li>4&ndash;7 years sales/business development experience, ideally in digital health/Medtech</li>
<li>Proven success navigating government procurement and delivering national-scale projects</li>
<li>Commercial acumen and software sales cycle familiarity highly valued</li>
<li>Excellent Arabic/English communication for diverse stakeholders</li>
<li>Strong time management, deadline-driven performance in fast-paced environments</li>
<li>Collaborative team player with continuous learning mindset</li></ul></div></div><p></p>

Digital Healthcare Business Development Sr. Supervisor

Concentrix

<div>
 <p>
  We're looking for a motivated and articulate English Call Center Representative to join our growing team in Egypt! In this role, you'll provide exceptional customer service to our clients across various banking products and services.
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Deliver exceptional customer service by phone, addressing inquiries and resolving concerns related to banking products and services.
  </li>
  <li>
   Accurately process customer transactions and requests in a timely and efficient manner.
  </li>
  <li>
   Maintain a positive and professional demeanor while working to de-escalate situations and ensure customer satisfaction.
  </li>
  <li>
   Uphold strict data security and confidentiality protocols.
  </li>
  <li>
   Actively participate in ongoing training and development opportunities.
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Egyptian residency is a must.
   </strong>
  </li>
  <li>
   <strong>
    B2 level English proficiency (written and spoken) is mandatory.
   </strong>
  </li>
  <li>
   Minimum 1 year of experience in a customer service role, preferably within the banking industry.
  </li>
  <li>
   Strong communication, interpersonal, and problem-solving skills.
  </li>
  <li>
   Excellent computer literacy with proficiency in Microsoft Office Suite.
  </li>
  <li>
   Ability to work effectively in a fast-paced and target-driven environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Specialist

VOIS

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 <br/>
 <br/>
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 <br/>
 <br/>
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 <br/>
 <br/>
 #VOIS #BeUnrivalled #CreateTheFuture
 <br/>
 <br/>
 <strong>
  About This Role
  <br/>
  <br/>
 </strong>
 We are seeking a DevOps Engineer to provide global IT integration, support, and delivery across private cloud environments, ensuring applications from multiple clients can run reliably and securely. The role focuses on Kubernetes-led DevOps practices, overseeing application lifecycle management, CI/CD optimisation, infrastructure stability, and cross-team collaboration. The individual will help accelerate deployment of modern, secure applications used across Vodafone markets worldwide.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure the availability, reliability, and performance of applications, infrastructure, and CI/CD pipelines across multi‑environment setups
  </li>
  <li>
   Lead and execute system migrations, upgrades, and integrations, including decisions on tooling, automation frameworks, and deployment strategies
  </li>
  <li>
   Own and resolve incidents and problems, prioritising according to SLA commitments and business impact
  </li>
  <li>
   Establish and advocate for DevOps best practices, including monitoring, automation, documentation, and knowledge-sharing standards
  </li>
  <li>
   Collaborate closely with internal teams and vendors to manage escalations, provide technical fixes, and support long-term improvement initiatives
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Skilled in system integration and deployment of DevOps tooling, with experience in Kubernetes, Docker, and APIGEE implementations
  </li>
  <li>
   Capable of managing full lifecycle migrations, upgrades, and release transitions with complete ownership
  </li>
  <li>
   Experienced in service management, incident resolution, and handling multiple cases concurrently within agreed SLAs
  </li>
  <li>
   Knowledgeable in UNIX/Linux administration, IT infrastructure domains such as DNS and proxy configurations, and connectivity techniques
  </li>
  <li>
   Familiar with microservices architecture, Jira, Confluence, GitHub, and preferred tools such as SonarQube and Nexus
  </li>
  <li>
   Able to troubleshoot database and application issues across UNIX and Windows environments and maintain comprehensive documentation
  </li>
  <li>
   ITIL Foundation certification, AWS knowledge, software development understanding, and Remedy experience are advantageous
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Not a perfect fit?
  <br/>
  <br/>
 </strong>
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 <br/>
 <br/>
 <strong>
  What&rsquo;s In It For You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exposure to large-scale DevOps ecosystems supporting global applications across Vodafone markets
  </li>
  <li>
   Hands-on experience working with modern cloud-native tooling, automation platforms, and Kubernetes-based architectures
  </li>
  <li>
   Opportunities to contribute to process optimisation, tool innovation, and enhancement of application lifecycle management
  </li>
  <li>
   A collaborative environment where continuous improvement, learning, and technical excellence are encouraged
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Skills You Will Learn
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deep practical experience in Kubernetes and container orchestration for enterprise-level workloads
  </li>
  <li>
   Advanced CI/CD pipeline design, automation, monitoring, and optimisation
  </li>
  <li>
   Cross-functional collaboration with global teams and vendors in a complex digital operations environment
  </li>
  <li>
   Techniques for building resilient, scalable application platforms and refining operational processes
  </li>
  <li>
   Strengthening IT service management and incident-resolution capabilities in high-demand environments
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  VOIS Equal Opportunity Employer Commitment
  <br/>
  <br/>
 </strong>
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 <br/>
 <br/>
 <strong>
  Join Us
  <br/>
  <br/>
 </strong>
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 <br/>
 <br/>
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 <br/>
 <br/>
 With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 <br/>
 <br/>
 <strong>
  Alert
  <br/>
  <br/>
 </strong>
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 <br/>
 <br/>
 #JDEnhancedByTARA
 <br/>
 <br/>
 <strong>
  Follow us on social media and #StayConnected
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   LinkedIn: https://www.linkedin.com/company/vois/
  </li>
  <li>
   Facebook: https://www.facebook.com/voisglobal
  </li>
  <li>
   Instagram: https://www.instagram.com/voisglobal/
  </li>
  <li>
   You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
  </li>
 </ul>
</div>


DevOps Engineer (VOIS)

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE:<br>
To deploy, operate, ensure and maintain the appropriate application and software security solutions, controls and tools within the overall bank&rsquo;s approved security architecture framework and according to bank&rsquo;s information security policies, procedures and guidelines.</p>
<p>Description<br>
1.Monitor, Define, Implement and operate the enterprise applications security platforms, Public Key Infrastructure (PKI), and assist in fixing the vulnerabilities / gaps identified from security scanning tools and services in order to provide the required assurance that corporate applications and published services are up and running in a secured way according to bank&rsquo;s information security policies.<br>
2.Run static code scanning tools and perform manual code inspection in alignment with IT Development team, while providing Information Security Compliance team with a clean report to provide assurance that secure code practices are being followed.<br>
3.Provide the required level of support for all managed systems and applications from application security perspective, acting as a focal point between Information Security Compliance team and the remaining IT stakeholders for any required security assessments. in order to maintain business operations and security controls according to approved service level agreement and information security standards.<br>
4.Participate in dynamic code scanning, application security design reviews and penetration testing of internal web applications and external partner applications to mitigate the identified vulnerabilities and security defects.<br>
5.Supports the implementation and enforcement of technical security measures on the application level according to policies, standards, and patterns of Information Security, in order to be fully aligned with corporate approved Secure Software Development Lifecycle.<br>
6.Participate in security architecture reviews for different applications as part of the BRD, Projects and SDLC process lifecycle to ensure effective security controls over enterprise applications as well as mitigation of reported vulnerabilities as security defects.<br>
7.Serves as a Subject Matter Expert (SME) in web application security for enterprise projects during development phases to provide security consulting and recommendations and assist in implementing and fine-tuning the different security controls in alignment with the business applications&rsquo; functionalities such as the Web Application Firewall (WAF) and the Next Generation Firewalls&rsquo; (NGFW) policies and access lists.<br>
8.Perform security functional testing as needed and validate pen-test findings, in order to provide information security by the required levels of assurance that identified security gaps and vulnerabilities have been mitigated as planned.<br>
9.Ensure proper configuration and functionality of the managed solutions and coordinate with support vendors for resolving issues impacting solutions&rsquo; availability, in order to keep solution with full compliance of current environment architectural and incident response requirements.<br>
10.Ensure that all implemented projects meet application security best practice, and guidelines, including but not limited to integration of third party security products within the current infrastructure, in order to ensure solution proper implementation and operation.<br>
11.Produce regular monthly KPIs, application security reports and dashboards for incidents identified on managed platforms, actions taken and mitigations applied for further reporting in order to be represented to the respective stakeholders/committees as needed.<br>
12.Support and Assist security related infrastructure/information Security teams in the estimation of implementation project time and materials, testing and evaluation of new technologies and security controls, in order to effectively optimize organization resources.<br>
13.Provide project management support by facilitating demonstrations of vendor partner products, reviewing and co-authoring statements of work, evaluation support for product demos, in order to ensure effective engagement towards business objectives.<br>
14.Ensure that application security tools and technologies are deployed in the current environment in line with architectural requirements with the appropriate levels of application security controls and systems monitoring at all levels, in order to ensure effective controls according to business/compliance/regulation requirements.<br>
Policies, Processes and Procedures<br>
15.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br>
Day-to-day operations<br>
16.Follow the day-to-day operations related to own jobs in the IT Security, Control &amp; Quality Assurance department to ensure continuity of work.<br>
Compliance<br>
17.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><p><br>
</p>
</div><div></div><div>Qualifications<div></div><p><br>
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS<br>
 Bachelor&rsquo;s degree of Engineering, Computer Science or equivalent.<br>
 Senior Engineer: Minimum of 6 &ndash; 8 years of experience in IT Security and related disciplines.<br>
 Experience in use of various commercial and open source penetration testing tools and methodologies and performing penetration testing of web applications and operating systems.<br>
 Experience in identifying and remediating common web application vulnerabilities such as OWASP Top 10.<br>
 Familiarity with APT attack and kill chains.<br>
 Experience with enterprise security architecture and software such as Web Applications Firewalls, Next Generation Firewalls, email sandboxing, etc<br>
 Experience in configuring and implementing technical security solutions, application security platforms, sandboxing, and similar technologies.<br>
 Good written and verbal communication skills<br>
 Self-motivated, Problem Solving Skills, Detail oriented<br>
 Proven analytical and problem-solving abilities<br>
 Ability to effectively prioritize and execute tasks in a high-pressure environment<br>
 Experience working in a team-oriented, collaborative environment<br>
 Good command of English language.<br>
Recommended Certifications<br>
 Microsoft Certified Systems Administrator: Security<br>
 GIAC Information Security Fundamentals<br>
 CCNP Security</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

APPLICATION SECURITY ENGINEER

Symrise

<div><b>About us</b><p><br>
Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.</p>
<p>
With sales of around &euro;5 billion in the 2024 fiscal year, the company ranks among the leading global suppliers. The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.</p>
<p>
Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.</p>
<p>
Symrise &ndash; always inspiring more&hellip;</p><b><br>
About the Role</b><p><br>
The role is responsible for end‑to‑end customer order management and coordination, ensuring a high level of service from order receipt to final delivery. This position acts as a key interface between customers, sales, planning, production, logistics, and shipping, with full ownership of customer orders, shipments, and related issues.</p>
<p>
The role requires strong organizational skills, customer focus, and the ability to manage multiple stakeholders while ensuring accurate order processing, timely deliveries, and continuous improvement of customer service processes.</p>
<p>
Key Responsibilities</p>
<ul>
<li>Receive and process customer purchase orders, ensuring accuracy and completeness.</li>
<li>Enter customer orders into SAP, maintaining correct configurations and up‑to‑date master data.</li>
<li>Coordinate with the planning team to confirm and align estimated dispatch dates.</li>
<li>Send order confirmations to customers, including accurate and timely dispatch information.</li>
<li>Monitor and analyze customer forecasts, track updates, and assess forecast accuracy in collaboration with the sales team.</li>
<li>Act as the main point of contact for customers regarding order status, dispatch dates, scheduling, shipping documentation, and inquiries.</li>
<li>Prepare and manage export shipping documentation, obtain required attestations, and ensure compliance with customer‑specific requirements.</li>
<li>Manage customer complaints in SAP, conduct investigations, and provide clear closure reports.</li>
<li>Expand and maintain the freight forwarder network, evaluate offers, monitor service quality, review invoices, and coordinate with accounting.</li>
<li>Ensure effective communication and alignment between sales, production, planning, and shipping teams to meet customer commitments.</li>
<li>Take full end‑to‑end ownership of customer shipments and proactively resolve issues.</li>
<li>Communicate proactively with customers, keeping them informed of any changes, delays, or risks.</li>
<li>Identify root causes of recurring issues and drive continuous improvement in customer service and logistics processes.</li>
<li>Participate in monthly follow‑up calls with the EAME Customer Service Director.</li>
<li>Analyze On‑Time Delivery (OTD) performance based on first confirmations and identify improvement areas.</li>
<li>Review pending deliveries and coordinate with sales to define realistic dispatch dates.</li>
<li>Ensure full compliance with environmental, health, and safety (EHS) rules and guidelines.</li></ul><p></p><b><br>
About You</b><p><br>
You are an experienced Customer Service professional with a strong background in order management, logistics coordination, and complaint handling within a B2B industrial or food ingredients environment. You bring a hands‑on, structured approach and are comfortable leading people, processes, and decisions in a fast‑paced, multinational context.</p>
<p><b>
Education</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business, Management, Logistics, Supply Chain, or a related field.</li>
<li>University, college, or professional training background accepted.</li>
</ul>
<p><b>Experience</b></p>
<ul>
<li>5+ years of experience in Customer Service, Order Management, Logistics Operations, or Service Operations.</li>
<li>Prior exposure to complaint handling, end‑to‑end order processing, and customer service workflows is required.</li>
<li>Supervisory or team‑lead experience is strongly preferred, with the ability to support and guide less experienced team members.</li>
<li>Experience in B2B environments is essential.</li>
<li>Background in food ingredients or similar manufacturing industries is a strong advantage.</li>
<li>Experience in FMCG or multinational companies is a plus.</li>
</ul>
<p><b>Role Scope &amp; Functional Knowledge</b></p>
<ul>
<li>Strong understanding of order‑to‑cash processes, including:
<ul><li><div><ul><li>Receiving and processing customer orders</li>
<li>SAP order entry and follow‑up</li>
<li>Order confirmation and full order lifecycle tracking</li>
</ul></div></li></ul></li><li>Solid experience in logistics management, both local (Egypt) and export, including:
<ul><li><div><ul><li>Shipment coordination</li>
<li>Documentation preparation and customer communication</li>
</ul></div></li></ul></li><li>Proven experience in complaint management, including registration in SAP, follow‑up, and closure.</li>
<li>Good understanding of service workflows, quality standards, and customer expectations.</li>
</ul>
<p><b>Leadership &amp; Soft Skills</b></p>
<ul>
<li>Strong leadership capabilities, with the ability to supervise, coach, and develop team members.</li>
<li>Ownership mindset, with clear accountability and decision‑making skills.</li>
<li>Excellent communication skills, able to engage effectively with customers and internal stakeholders.</li>
<li>Strong problem‑solving and analytical skills, with the ability to identify root causes and drive improvements.</li>
<li>Ability to lead processes, not just execute them, and continuously improve ways of working.</li>
</ul>
<p><b>Systems &amp; Technical Skills</b></p>
<ul>
<li>SAP experience is required, particularly in customer service, order management, and complaint handling; experience in these areas is preferable.</li>
<li>Excel skills (reporting, tracking, follow‑ups) are required.</li>
<li>Comfortable working with systems, data, and structured processes.</li>
</ul>
<p><b>Team &amp; Environment</b></p>
<ul>
<li>You will be part of a Customer Service team composed of a Customer Service Head and four leaders, all reporting to the Customer Service Manager.</li>
<li>The role includes supervising team members with less experience, ensuring consistency, quality, and service excellence.</li>
</ul>
<p><b>Languages</b></p>
<ul>
<li>Fluent English is mandatory.</li>
<li>Arabic is required.</li></ul><p></p><b><br>
Our Offer</b><p><br>
At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well‑being of millions of people across more than 160 countries.</p><p><br>
People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career.</p><br>
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Committed to Diversity, Equity and Inclusion</b></p>
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At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation.<br>
If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply.</p><br>
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We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.</i></p><br>
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Job Reference: EA03839</div>

Customer Services Supervisor (m/w/d)

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