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customer success account manager

key account manager

regional sales manager

area sales manager key accounts

Juhayna Food Industries

<div>
 
 Area Sales Manager &ndash; Key Accounts
 
 
 
 
 Who Are We
 
 
 
 For over three decades, Juhayna Food Industries has been a pioneer in Egypt&rsquo;s dairy and juice sector, producing, processing, and packaging milk, yoghurt, cooking products, juices, and concentrates. Since 1983, we have built trusted household brands, expanding our presence across Egypt and the Middle East through a commitment to high-quality, safe, and healthy products.
 
 
 Today, with four state-of-the-art plants, a vast distribution network reaching over 136,000 outlets, and a 5,000-feddan dairy farm housing over 7,000 milking cows, Juhayna continues to set benchmarks for premium Egyptian products. Our success stems from our people, who embody the values of
 
 Integrity, Achievement, Continuous Improvement, Innovation, Ownership, and Positivity.
 
 
 
 
 Job Purpose
 
 
 
 Leads the sales strategy for a broad geographic area, ensuring the alignment of regional sales objectives with overall company goals, and driving the performance of the sales team to achieve maximum profitability and market penetration.
 
 
 
 What You Will Do In Your Role
 
 
 
 <ul>
 <li>
 Develop regional sales plans and budgets in line with company objectives
 </li>
 <li>
 Conduct contract analysis, negotiating and renewing contracts with customers to ensure mutually beneficial terms and continued partnerships.
 </li>
 <li>
 Monitor and analyze sales performance, adjusting strategies as needed to meet targets.
 </li>
 <li>
 Lead a team of Unit Sales Managers, providing coaching, guidance, and performance reviews.
 </li>
 <li>
 Foster strong relationships with major retail chains and partners across the region.
 </li>
 <li>
 Ensure consistent execution of promotional activities and new product launches across all retail partners.
 </li>
 <li>
 Analyze market conditions and competitive activities to identify opportunities for growth.
 </li>
 <li>
 Liaise with senior leadership to provide updates on sales progress and key market insights.
 </li>
 <li>
 Work closely with the finance department (Collection) to ensure that appropriate credit management is taking place across all the accounts
 </li>
 <li>
 Ensure annual evaluations are conducted for 100% of employees to the standards set by the Company.
 </li>
 <li>
 Direct &amp; coach team on use of budget to secure all promotions &amp; activities needed.
 </li>
 <li>
 Conduct quarterly business review with customers.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Role
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, or any related field.
 </li>
 <li>
 Strong proficiency in Windows-based applications
 </li>
 <li>
 Proficiency in English &amp; Arabic, with strong verbal and written communication skills.
 </li>
 <li>
 Exceptional negotiation skills, with a proven ability to close deals and drive mutually beneficial outcomes
 </li>
 <li>
 Solid marketing and financial knowledge for data-driven decisions.
 </li>
 <li>
 A strategic mindset focused on developing win-win solutions that align with both company and customer objectives
 </li>
 <li>
 4 years of managerial experience in FMCG, with expertise in Key Accounts
 </li>
 <li>
 Minimum 6 years of Sales experience with a track record of achieving revenue targets
 </li>
 </ul>
</div>

Area Sales Manager - Key Accounts

Abu Dhabi Islamic Bank - Egypt

<div>
 <ol>
 <li>
 KEY ACCOUNTABILITIES
 </li>
 </ol>
 <ul>
 <li>
 Targeting New Payroll Companies and proceed with contracts &amp; Accounts singing and ensure they comply with the ADIB&rsquo;s regulations and procedures.
 </li>
 <li>
 Maintain contact with key potential clients &amp; to have visits to these customers on quarterly basis.
 </li>
 <li>
 Manage overall relationship with customers till the accounts become live and ensure complying with pre-set criteria of the business acquisition defined by the payroll segment.
 </li>
 <li>
 Propose Payroll full benefits to achieve new payroll contracts &amp; sales of ADIB's Assets and Cards products and services.
 </li>
 <li>
 Promote ADIB Assets and Cards products and services throw effective cross selling techniques.
 </li>
 <li>
 increase assets and cards penetration ratios on companies&rsquo; portfolios in line with sales plans and budgets.
 </li>
 <li>
 Will be the company focal point &ldquo;Account manager &ldquo;at ADIB to provide customer service at all stages and handle company inquires and trouble shoots.
 </li>
 <li>
 Handle issues raised by companies as part of relationship management.
 </li>
 <li>
 Answer queries about ADIB`s products &amp; services and provide client reassurance &amp; consultations.
 </li>
 <li>
 Provide the relevant Corporate Sales Manager &amp; Segment head with regular performance reports and updates on the market reaction to ADIB payroll as well as competitor&rsquo;s activities for possible enhancements.
 </li>
 <li>
 Handle customer complaints efficiently and raise the unsolved ones to the Corporate Sales Manager to maintain customer satisfaction and loyalty.
 </li>
 <li>
 Provide proper software to new payroll companies&rsquo; responsible person and give professional training on the usage of this software.
 </li>
 <li>
 Follow up DCs production and delivery.
 </li>
 <li>
 Interface with risk to finalize all assets and cards pending TIAs
 </li>
 <li>
 Interface with AMC to handle payroll operations (upload signatures, files review, etc&hellip;) and manage remote payroll signing with branches.
 </li>
 <li>
 Interface with risk team to finalize accounts coding.
 </li>
 </ul>
 
 Minimum Qualifications:
 
 
 
 
 
 &middot; Payroll Sales Officer 1 Year Experience preferably sales background
 
 
 &middot; Payroll Sales Senior Officer 2 years preferably sales background
 
 
 
 
 
 Job Specific Skills
 
 <ul>
 <li>
 Good knowledge of ADIB&rsquo;s Retail banking products and services
 </li>
 <li>
 Thorough knowledge of ADIB&rsquo;s Retail Operational Policies and procedures
 </li>
 <li>
 Fair knowledge of service standards
 </li>
 <li>
 Computer skills
 </li>
 <li>
 Ability to work in a team.
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Good communication and relationship building skills
 </li>
 </ul>
 
 
 
 
 Generic Skills
 
 <ul>
 <li>
 Effective sales strategy planning &amp; achievement of targets.
 </li>
 <li>
 High communication skills.
 </li>
 <li>
 Presentation Skills.
 </li>
 <li>
 Good data capture &amp; good information provided for follow up.
 </li>
 <li>
 Good engagement with customers and potential customers.
 </li>
 <li>
 Bank Products, services &amp; operation knowledge
 </li>
 <li>
 Good command in English language spoken &amp; written
 </li>
 </ul>
 
 
</div>

Payroll Sales Officer

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.
 
 
 
 Impact:
 
 
 
 
 <ul>
 <li>
 Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department.
 
 
 
 </li>
 </ul>
 
 Problem/Complexity/Process:
 
 
 
 
 <ul>
 <li>
 Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business.
 </li>
 <li>
 Act as Tele Sales customers&rsquo; main contact for DHL. Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
 </li>
 <li>
 Open new accounts and ensure they trade profitably.
 
 
 
 </li>
 </ul>
 
 Customer/Stakeholder:
 
 
 
 
 <ul>
 <li>
 Act as Tele Sales customers&rsquo; main contact for DHL, responding and satisfying their sales and post sales requirements.
 </li>
 <li>
 Build a strong client relationship to ensure that the account performs and grows to its maximum potential.
 </li>
 <li>
 Manage a portfolio of customers via telephone.
 </li>
 <li>
 Liaise closely with Sales Channels
 
 
 
 </li>
 </ul>
 
 Autonomy:
 
 
 
 
 <ul>
 <li>
 Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
 </li>
 <li>
 Adhere to regional standards on profit margins and discount guidelines.
 </li>
 <li>
 Any deviation from the tariffs requires management agreement Work under limited supervision with periodic review. Use independent judgment and determine best course of action through the interpretation of policies and procedures.
 
 
 
 </li>
 </ul>
 
 People Management:
 
 
 
 
 <ul>
 <li>
 May provide general guidance/direction, training, and technical assistance to lower level service, production, and support personnel
 
 
 
 </li>
 </ul>
 
 Skills/ Qualifications:
 
 
 
 
 <ul>
 <li>
 2-4 years of experience in related area of responsibility.
 </li>
 <li>
 Senior service, production, or support roles highly experienced in area of responsibility.
 </li>
 <li>
 Performs all of the standard and some specialized more complex aspects of the function.
 </li>
 <li>
 Thorough knowledge of tasks and responsibilities.
 </li>
 <li>
 Effectively applies skills in accomplishing tasks.
 
 
 
 </li>
 </ul>
 OUR OFFER
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Telesales Executive

Froneri Egypt

<div>
 
 
 About the Company
 
 : The Froneri Way: At Froneri, we are driven by a passion for ice cream, striving to become the world's leading ice cream company for consumers, customers, and employees. Our commitment to excellence and efficiency is reflected in our operations across 25 countries, where we hold the No.1 or No.2 position in the majority of markets we serve.
 
 
 
 
 
 
 
 
 
 Visionary Leadership and Global Influence
 
 : Guided by our vision to be the best in the industry, we focus on innovation and quality to drive growth in premium ice cream snacking. Our strategic pillars&mdash;selling more, buying better, and taking costs out&mdash;ensure we deliver optimal quality at competitive levels, enhancing our global presence and regional impact.
 
 
 
 
 
 
 
 
 
 Investing in Our Team and Society
 
 : We believe in the power of a strong culture that places people at the heart of everything we do. Our 15,000+ employees worldwide live and breathe ice cream, continually pursuing new ideas to deliver the best experience to our consumers. We are dedicated to focusing our Environmental, Social, and Governance (ESG) efforts by setting ambitious short and mid-term targets, reflecting our commitment to our people and communities.
 
 
 
 
 
 
 
 
 
 Commitment to Diversity and Inclusion
 
 : At Froneri, we are focused, passionate, and entrepreneurial. We believe that diversity and inclusion are integral to our success, fostering a workplace where every individual's unique perspective is valued and contributes to our collective achievements. These sections encapsulate Froneri's identity, leadership vision, dedication to its people and communities, and commitment to diversity and inclusion.
 
 
 
 
 
 
 
 
 
 About the Role
 
 : Position Overview: We are seeking a dynamic and results-driven Regional Sales Manager for our Key Accounts division. In this role, you will be responsible for managing and expanding relationships with KA customers, as well as overseeing the operations of the sales team. You will serve as the primary point of contact for key accounts and OOH, ensuring customer satisfaction while achieving sales targets and business growth.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Account Management
 
 : Develop and maintain strong relationships with key accounts, understanding their needs.
 </li>
 <li>
 
 Sales Strategy
 
 : Create and execute strategic sales plans tailored to the unique requirements of each key account, identifying opportunities for growth and collaboration.
 </li>
 <li>
 
 Sales Team Operations
 
 : Oversee the day-to-day operations of the sales team, providing direction, support, and motivation to ensure that sales targets are met.
 </li>
 <li>
 
 Training &amp; Development
 
 : Mentor and support USM and ASM sales team, sharing best practices and strategies for effective key account management, and facilitating ongoing training.
 </li>
 <li>
 
 Revenue Growth
 
 : Drive revenue growth by identifying new business opportunities within existing accounts and working collaboratively with other internal teams to meet or exceed sales targets.
 </li>
 <li>
 
 Market Analysis
 
 : Conduct market research and analysis to identify trends, competitive landscape, and customer insights to inform sales strategies.
 </li>
 <li>
 
 Reporting &amp; Forecasting
 
 : Prepare regular reports on account status, sales performance, and forecasts to share with senior management.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 :
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business or a related field; MBA preferred.
 </li>
 <li>
 Minimum 8-10 years of experience in sales, with a focus on key account operation management or similar roles.
 </li>
 <li>
 Proven track record of successfully managing key accounts and exceeding sales targets.
 </li>
 <li>
 Experience in leading and managing a sales team is a must.
 </li>
 <li>
 Strong negotiation, communication, and interpersonal skills.
 </li>
 <li>
 Ability to analyze data and market trends to drive informed decision-making.
 </li>
 <li>
 Willingness to travel as required.
 </li>
 </ul>
 
 
</div>

Regional Sales Manager

talabat

<div>
 
 
 ROLE SUMMARY
 
 
 
 The Account Manager - Vendor Help Desk will be responsible for offering remote support to talabat&rsquo;s long-tail accounts and guiding the restaurant Partner on self-serve actions to drive their growth. This role&rsquo;s engagement with our accounts is critical to their future success with talabat, especially for accounts that have been newly onboarded on the platform. We expect this role to offer basic account management capabilities in a virtual form, and potentially gain a path to join the local Sales team as part of the natural career progression.
 
 
 
 
 
 
 WHAT&rsquo;S ON YOUR PLATE?
 
 
 <ul>
 <li>
 Make periodic calls to talabat&rsquo;s long tail accounts, and act as their main point of contact for commercial guidance. This includes both inbound and outbound calling.
 </li>
 <li>
 Educate the accounts on recommended actions to take (why and when) at a basic level, and ensure they take those actions so that they can grow their business on talabat.
 </li>
 <li>
 Help grow the long tail portfolio by delivering on key input and output metrics from the vendor point of view, such as engagement rate, orders, GMV, menu quality, order cancellation rate, etc.
 </li>
 <li>
 Guide the accounts to build self-serve capability by constantly educating them on the right actions to take - both for commercial as well non-commercial tasks (e.g. creating tickets on the Vendor Portal for operational issues).
 </li>
 <li>
 Ensure a high level of adherence to our internal guidance on ways of working, and engagement mechanisms with the account.
 </li>
 </ul>
 
 
 
 
 
 WHAT DID WE ORDER?
 
 
 <ul>
 <li>
 University Graduates Only.
 </li>
 <li>
 Experience in Sales or Account Management is a plus.
 </li>
 <li>
 Minimum B2 level proficiency in English as well as Arabic.
 </li>
 <li>
 Knowledge and experience working on MS Excel. Background with tools such as Tableau is a plus.
 </li>
 <li>
 Highly motivated with curiosity to learn and excel in a fast-paced and constantly changing environment.
 </li>
 </ul>
 
 
 
</div>

Online Account Manager

PENGUIN Home Appliances

<div>
 
 
 
 📢 We&rsquo;re Hiring: Account Manager (Retail &amp; Marketplace)
 
 
 Penguin Appliances is expanding, and we&rsquo;re looking for a talented Account Manager to join our fast-growing team.
 
 
 
 
 
 If you&rsquo;re passionate about sales, have strong account management skills, and want to work in a dynamic environment&mdash;this role is for you.
 
 
 
 
 
 ⸻
 
 
 
 
 
 🔹 Responsibilities
 
 
 &bull;	Manage retail accounts (hypermarkets, chains, resellers).
 
 
 &bull;	Handle marketplace platforms (Amazon, Noon, Jumia, 2B, B.Tech Online).
 
 
 &bull;	Maintain listings, pricing, promotions, and product visibility.
 
 
 &bull;	Follow up on orders, deliveries, and returns with warehouse &amp; transportation teams.
 
 
 &bull;	Coordinate with marketing for campaigns, banners, and product content.
 
 
 &bull;	Prepare weekly performance reports.
 
 
 &bull;	Ensure smooth communication with all partners to maximize sales.
 
 
 
 
 
 ⸻
 
 
 
 
 
 🔹 Requirements
 
 
 &bull;	2&ndash;4 years experience in account management, preferably in home appliances, FMCG, or e-commerce.
 
 
 &bull;	Strong communication &amp; negotiation skills.
 
 
 &bull;	Experience with Amazon/Marketplace dashboards is a big plus.
 
 
 &bull;	Excellent organizational and follow-up skills.
 
 
 &bull;	Ability to work under pressure and handle multiple accounts.
 
 
 
 
 
 ⸻
 
 
 
 
 
 🔹 What We Offer
 
 
 &bull;	A fast-growing environment with real career growth.
 
 
 &bull;	Competitive salary + bonuses.
 
 
 &bull;	Supportive team culture.
 
 
 &bull;	Opportunity to work with one of Egypt&rsquo;s rising home appliance brands.
 
 
 
 
 
 ⸻
 
 
 
 
 
 📩 How to Apply
 
 
 
 
 
 Send your CV to: info@penguin-appliances.com
 
 
 Subject line: Account Manager &ndash; Retail &amp; Marketplace
 
 
 
 
 
 Join us and be part of building the next market-leading home appliance brand.
 
</div>

Account Manager (Retail & Marketplace)

<div>
 
 Role Purpose:
 
 
 
 The Key Account Manager (KAM) is responsible for driving revenue and profitability from a portfolio of Key/strategic customers. This role focuses on consultative selling, account development, and delivering exceptional customer experience while representing DHL Express Egypt as a trusted logistics partner.
 
 
 
 Key Responsibilities:
 
 
 
 
 Account Development &amp; Growth / Acquisition:
 
 
 
 
 <ul>
 <li>
 Always act as an ambassador for DHL and attend to customer needs in a professional, friendly and courteous manner
 </li>
 <li>
 Ensure that a high level of professional rapport is developed and maintained with all customers
 </li>
 <li>
 Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
 </li>
 <li>
 Manage and develop a specific group of customers with the objective of continuous growth across all products Manage, Maintain and improve the customer&rsquo;s business profitability
 
 
 
 </li>
 </ul>
 
 Client Relationship Management
 
 
 
 
 <ul>
 <li>
 Build and maintain multi-level relationships with key decision-makers.
 </li>
 <li>
 Conduct quarterly business reviews to assess performance and identify growth opportunities.
 </li>
 <li>
 Ensure timely resolution of service issues through coordination with internal teams.
 
 
 
 </li>
 </ul>
 
 Market &amp; Competitive Analysis
 
 
 
 
 <ul>
 <li>
 Monitor competitor activities and market trends.
 </li>
 <li>
 Design strategies to defend and grow market share.
 
 
 
 </li>
 </ul>
 
 Cross-functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work closely with Customer Service, Operations, and Regional Sales teams.
 </li>
 <li>
 Lead initiatives to implement new solutions for strategic accounts.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience And Competencies
 
 
 
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Logistics, or related field.
 </li>
 <li>
 3&ndash;4 years of experience in B2B sales or account management (preferably in logistics/express industry).
 </li>
 <li>
 A proved track in sales performance and achievements.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Strong consultative selling and negotiation skills.
 </li>
 <li>
 SLNB completion
 </li>
 <li>
 Excellent communication and presentation abilities.
 </li>
 <li>
 Analytical mindset with strategic planning capabilities.
 </li>
 <li>
 Proficiency in English and Arabic.
 
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 
 <ul>
 <li>
 Customer-centric and results-driven.
 </li>
 <li>
 Resilient, proactive, and able to work under pressure
 </li>
 </ul>
</div>

Key Account Manager

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