business development manager

account executive

marketing manager

sales manager

account manager

assistant customer service manager

Meydan Free Zone

<div>
 
 Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses right in the heart of Dubai. We provide access to exceptional talent, entrepreneur expertise, and a wide range of start-up support services.
 
 
 
 
 
 As we continue our exciting growth plans, we seek talented people to join us. We are currently hiring a dynamic
 
 Assistant Manager - Client Servicing
 
 who will support the Acting Head, Client Servicing in overseeing daily operational activities. This role focuses on driving operational efficiency, ensuring regulatory compliance, improving service delivery, and building team capability through structured training and performance monitoring. The ideal candidate is an Arabic speaker with a proven track record of optimizing processes through data-driven reporting and continuous improvement.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Operations Management
 
 
 <ul>
 <li>
 Support end-to-end operations for business licensing and UAE residence visa processing (GDRFA), ensuring accuracy, timeliness, and compliance with Free Zone and government regulations.
 </li>
 <li>
 Monitor daily workloads, case progress, SLAs, and turnaround times; proactively identify and resolve bottlenecks.
 </li>
 <li>
 Coordinate with internal departments and external stakeholders, if needed (GDRFA, Free Zone authorities, typing centers, medical/Emirates ID partners, Third Party Authorities) to ensure smooth processing.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement &amp; Efficiency
 
 
 <ul>
 <li>
 Lead and support continuous improvement initiatives using Six Sigma/Lean methodologies to enhance efficiency, reduce errors, and improve customer experience.
 </li>
 <li>
 Document, review, and standardize SOPs, workflows, and checklists across licensing and visa operations.
 </li>
 <li>
 Track KPIs and operational metrics; recommend corrective actions based on trend analysis and root cause findings.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Prepare accurate and timely operational reports (daily/weekly/monthly) covering volumes, TAT, compliance, rework rates, and productivity to support management decision-making and capacity planning.
 </li>
 </ul>
 
 
 
 
 
 Training &amp; People Development
 
 
 <ul>
 <li>
 Design and deliver structured onboarding and refresher training programs for operations staff.
 </li>
 <li>
 Conduct process briefings, quality clinics, and coaching sessions to uplift team capability and consistency.
 </li>
 <li>
 Support performance reviews by providing feedback and improvement plans.
 </li>
 </ul>
 
 
 
 
 
 Quality &amp; Compliance
 
 
 <ul>
 <li>
 Ensure adherence to Free Zone regulations, Third-Party Authorities, GDRFA requirements, and internal policies.
 </li>
 <li>
 Conduct internal audits and quality checks; implement corrective and preventive actions.
 </li>
 <li>
 Stay updated on regulatory changes and translate updates into operational guidance and training materials.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Support escalation handling and resolution of complex cases to ensure high customer satisfaction.
 </li>
 <li>
 Collaborate with sales and customer service teams to align expectations, documentation requirements, and timelines.
 </li>
 </ul>
 
 
 
 
 
 To join our team, you will have:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required in an education-related field or Business Administration, or relevant experience within a legal-related company or industry (e.g., Education, Training, Instructional Design, Educational Management, Business Administration, Law, Legal Studies, or similar).
 </li>
 <li>
 4&ndash;6 years of experience in operations management or process improvement within a fast-paced, high-volume transaction environment, preferably within Free Zone, government services, business setup, or visa processing environments.
 </li>
 <li>
 Demonstrated track record of driving operational efficiency, process optimization, and measurable performance improvements.
 </li>
 <li>
 Experience in reporting, data analysis, and performance management.
 </li>
 <li>
 Six Sigma certification (Green Belt or higher preferred).
 </li>
 <li>
 Experience in call center or contact center operations/management is a strong advantage, particularly in high-volume, SLA-driven environments.
 </li>
 <li>
 Strong understanding of UAE business licensing and residence visa processes (GDRFA experience is a strong advantage).
 </li>
 <li>
 Excellent analytical and problem-solving skills with a continuous improvement mindset.
 </li>
 <li>
 Strong reporting and presentation skills; ability to translate data into actionable insights.
 </li>
 <li>
 Training and facilitation skills; comfortable delivering structured learning sessions.
 </li>
 <li>
 High attention to detail and strong compliance orientation.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced, regulated environment.
 </li>
 </ul>
 
 
 
 
 
 Language skills:
 
 
 <ul>
 <li>
 English.
 </li>
 <li>
 Any other language is desirable.
 </li>
 </ul>
 
 
 
 
 Our Vision is to be the world-class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you!
 
 
 
</div>

Assistant Manager Client Services

SEVEN

<div>
 The Customer Relations Back Office Manager is responsible for overseeing all non-member-facing customer service operations of the wellness club. This role ensures smooth administrative support for memberships, billing, bookings, and service coordination, enabling an exceptional member experience while maintaining accuracy, compliance, and operational efficiency.
 
 
 
 Key Responsibilities and Expectations:
 
 
 &bull; Manage back-office operations supporting front desk, coaches, therapists, and member services teams
 
 &bull; Oversee membership administration, including contracts, renewals, freezes, upgrades, and cancellations
 
 &bull; Ensure accurate processing of payments, invoices, refunds, and coordination with the finance team
 
 &bull; Monitor booking systems for classes, personal training, wellness treatments, and facilities usage
 
 &bull; Handle back-office resolution of member complaints and escalations
 
 &bull; Maintain accurate member records in CRM and club management systems
 
 &bull; Prepare operational and customer service reports (attendance, utilization, churn, service trends)
 
 &bull; Coordinate with sales, fitness, wellness, and operations teams to ensure service continuity
 
 &bull; Ensure compliance with company policies, data protection, and health &amp; safety documentation
 
 &bull; Improve internal workflows related to member onboarding, service delivery, and retention
 
 &bull; Manage and coach back-office customer service staff
 
 &bull; Support audits, internal controls, and system enhancements
 
 
 
 
 Skills and Competencies
 
 
 
 &bull; Strong understanding of customer service operations in wellness, fitness, or hospitality environments
 
 &bull; High attention to detail and administrative accuracy
 
 &bull; Strong coordination and people management skills
 
 &bull; Ability to work in a fast-paced, member-centric environment
 
 &bull; Analytical and reporting skills
 
 &bull; Proficiency in CRM, membership management, and booking systems
 
 &bull; Excellent written and verbal communication skills
 
 &bull; Fluent in English
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Hospitality, or related field
 
 &bull; 4&ndash;6 years of experience in customer service operations or back-office management
 
 &bull; Experience in a wellness club, fitness center, spa, or hospitality setting is highly preferred
 
 &bull; Team leadership experience is required
 
 
 
 
 Benefits
 
 
 Competitive Salary: Based on experience and role responsibilities
 
 Club Access: Full access to SEVEN Wellness Club facilities and classes
 
 F&amp;B Discount: 50% off all in-house food and beverage items at The Dose by Silvena
 
 Career Growth: Opportunities to grow across SEVEN&rsquo;s expanding group of brands
 
 Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being
 
 
 
</div>

Back Office Manager (Customer Service)

Shamal LLC

<div>Overview:
<div>
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. 
 
This role falls under our Five Guys umbrella. As our Five Guys team continues to grow, we&rsquo;re in search of a Restaurant Supervisor for our Dubai International Airport Branch. This role will perform all of the duties performed by the Crew Members, with additional responsibility for directing the daily operations of the restaurant in the absence of the Restaurant General Manager and Assistant Restaurant Manager, ensuring compliance with the company and brand standards in all areas of operation.</div>
Responsibilities:
<ul><li>Leads Crew Members and directs all daily operations of the restaurant in the absence of the Restaurant General Manager or Assistant Manager, including supervising the training employees, opening and closing the store, the safekeeping of all cash and takings, ensuring all food preparation is complete, managing employee breaks and shift changes.
</li><li>Excels in performing all Crew Member tasks
</li><li>Maintains fast, accurate service, ensures an excellent customer experience, and ensure that all products are consistent with the brand standards</li><li>
Makes sure that restaurant adheres to company, local municipality and brand standards with regards to cleanliness, organization, food safety and customer accessibility
</li><li>Works as a team player to support other employees in completing their tasks
</li><li>Offers friendly, fast and efficient customer service</li><li>
Carry out any other reasonable task as assigned by the management</li></ul>
Qualifications:
<div>
Preferred Educational Qualifications And Professional Certifications</div><ul><li>
College Level or Bachelor's degree in Hospitality Management</li></ul><div></div><div> 
Experience</div><ul><li>
Minimum of 3 years' experience food and beverage industry and reporting in a fast paced and dynamic environment</li></ul><div></div><div> 
For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/ 
 
Note Due to a high influx of profiles, only shortlisted candidates will be contacted</div></div>

Restaurant Supervisor - Dubai International Airport

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 
 
 
 Assistant Store Manager | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 
 
 
 The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 
 
 
 <ul>
 <li>
 Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
 </li>
 <li>
 Drive the Store team to deliver the highest levels of customer service at all times.
 </li>
 <li>
 Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
 </li>
 <li>
 Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
 </li>
 <li>
 Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
 </li>
 <li>
 Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
 </li>
 <li>
 Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
 </li>
 <li>
 Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 <ul>
 <li>
 Diploma - High school certificate
 </li>
 <li>
 Qualification in Retail related field is an added advantage
 </li>
 <li>
 Minimum 4-5 years&rsquo; industry experience
 </li>
 <li>
 Management skills
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model
 </li>
 </ul>
</div>

Assistant Store Manager - Home

Assistant Store Manager

Arab Bank

<div>
 
 
 Accountabilities &amp; Key Roles:
 
 
 
 
 
 <ul>
 <li>
 Prepare Industry Studies, Credit Memos, Financial Modeling and Financial Spreading for CIB Customers/ Prospect Customers
 </li>
 <li>
 Analyze and evaluating credit data and financial statements to determine the level of risk and assisting on the credit facility structure, collaterals and terms &amp; conditions
 </li>
 <li>
 Liaise with enabling functions [Credit Department, Credit Administration, Legal and Compliance, Back Office functions] in day to day operations and during periodic reviews of relationships
 </li>
 <li>
 Shadow SRMs/ RMs on Sales/Client Calls and acts as a secondary point of contact for designated portfolio
 </li>
 <li>
 Update CIB customer profiles/ pending docs
 </li>
 <li>
 Ensure compliance with Corporate &amp; Institutional Banking policies and adhering to service quality standards
 </li>
 <li>
 Process day to day transactions in coordination with assigned SRMs/ RMs and obtain necessary approvals, as required
 </li>
 <li>
 Prepare Credit Recommendation Proposals
 </li>
 <li>
 Prepare detailed Call Reports;
 </li>
 <li>
 Assist the SRMs/ RMs in account planning exercise and following up with product teams to deliver on new business opportunities, internal cross selling targets and customers requirements;
 </li>
 <li>
 Review reports &ldquo; accrued, excess, past dues&hellip;.etc.&rdquo;
 </li>
 <li>
 Update relevant SRM/ RM with periodic evaluation report for customers&rsquo; portfolio through continuous monitoring of customers accounts;
 </li>
 <li>
 Update CIB customer profiles with required data as per AB requirements (KYC ,CIS ,etc.).
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 University Degree in Business or related fields with a major in Business, Finance or Accounting
 </li>
 <li>
 Specialized Credit Course
 </li>
 </ul>
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 Min 4 years of experience in a leading Financial Institution/bank
 </li>
 </ul>
 
 
 
 Competences:
 
 
 
 <ul>
 <li>
 Good interpersonal, negotiation, communication, presentation and analytical skills;
 </li>
 <li>
 Proven ability to work within a team;
 </li>
 <li>
 Ability to work under pressure;
 </li>
 <li>
 Good in Target Market Language &amp; English Language;
 </li>
 <li>
 Proficient in Microsoft Office [Excel, Power Point and Word];
 </li>
 <li>
 Good understanding of banking products and services;
 </li>
 <li>
 Good understanding of lending practices;
 </li>
 </ul>
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
 
 
</div>

Assistant Relationship Manager-Large Corporate

Emirates Flight Catering

<div>
 
 
 
 Job Purpose
 
 
 :
 
 
 Lead the business support team in monitoring and appropriate distribution of all airline documentation related to pricing, menus, menu albums, flight schedules, airline customer memos, notices, and any other via specific templates as provided by customers, or access and upload prices to airline customer&rsquo;s portals.
 
 
 
 
 
 
 
 Key Responsibilities / Result Areas:
 
 
 
 <ol>
 <li>
 Lead and monitor the performance of the Commercial and Services Business Support team by providing coaching, direction and on the job training to ensure all tasks are carried out accurately and in a timely manner.
 </li>
 <li>
 Collaborate with the business and ensure to accurately capture and incorporate all final approved changes pertaining to airline customer menus. Manage the controlled and timely distribution of all broadcasts to ensure internal stakeholders are aligned and continuity of business. Broadcast includes all customers&rsquo; menus new or updates, change notices, operations manuals &amp; SOPs, memos, flight schedules or cancellations and any other document or service updates applicable to the customers&rsquo; flights and services for seamless operations.
 </li>
 <li>
 Disseminates airline documentations to internal stakeholders for records and document reference or for uplift to flights; such documents include menus specification, loading ratios, photo albums (internal) and crew briefing or plating guides (customer flights), ensuring accurate and accessible information.
 </li>
 <li>
 Coordinate with internal departments on required changes to menus, loading scales for accurate ERP system updates ensuring correct supply to airline customers and accurate billing. Liaise with locally based Airline Catering representatives as delegated in respect of flight schedules, meal uplifts, including identifying discrepancies and raising queries, ensuring seamless operations.
 </li>
 <li>
 Ensures the timely and accurate submission of prices to airline customers received from EKFC&rsquo;s Pricing Department via the suitable platform of prices submission as designated by the airline customer which includes but is not limited to airline specific pricing sheets, airline customer pricing and billing portals. Updates information includes EKFC&rsquo;s information such as caterer codes, prices and descriptions, photo of dish, etc, thereby ensuring accuracy of data and prices submitted to customer for seamless billing and payment to EKFC. Prices submitted include RFP (Request for Proposal)/RFQ (Request for Quotation), tenders, menu changes, new menu launches, and revised service/handling charges, with validation that submissions are approved in airline portals for smooth operations.
 </li>
 <li>
 Validate airline customer performance data in collaboration with IT Department to ensure correct information is reflected on the Business Intelligence Dashboards, enabling accurate analysis and informed decision-making.
 </li>
 <li>
 Collaborate with internal departments to consolidate Annual Capital Expenditure Budget requirements and prepare summary for timely budget approval. Build the estimated flight operations and meal counts projected under the guidance of AVP &ndash; Commercial &ndash; Airlines based on airline customers&rsquo; operations.
 </li>
 <li>
 Prepare project reports, feasibility studies, statistical reports and presentations to the Airline Catering Management as and when required to evaluate commercial, performance and operational aspects of business and AVP &ndash; Commercial &ndash; Airlines&rsquo; negotiations with customers
 </li>
 <li>
 Oversee proper maintenance of the central filing system for all Airline and Airport Catering Division related historical information and files such as agreements, correspondence, prices and menus for timely retrieval of information and audit compliance
 </li>
 </ol>
 
 
 
 
 
 
 Knowledge, Skills &amp; Experience
 
 
 :
 
 
 
 
 Education Qualification:
 
 
 
 <ul>
 <li>
 Bachelor's Degree in a related discipline or an equivalent qualification
 </li>
 <li>
 Candidates with a Finance background will have an advantage
 </li>
 </ul>
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 6 years of work experience in Airlines (inflight catering), International Business or Business Support
 
 
 
 
 
 
 
 Skills:
 
 
 
 <ul>
 <li>
 Excellent written and verbal English communication skills
 </li>
 <li>
 High level of proficiency in the use of the Microsoft Office Suite and Salesforce
 </li>
 <li>
 Self-motivated with the ability and initiative to achieve results individually and as part of a team
 </li>
 <li>
 Ability and commitment in delivering to strict deadlines without compromising quality
 </li>
 <li>
 A natural aptitude for mathematics and statistics
 </li>
 <li>
 Ability to think analytically, critically and logically
 </li>
 <li>
 Attention to detail-oriented with zero error
 </li>
 <li>
 Knowledge of inflight / catering services, menu development process is an added advantage
 </li>
 <li>
 Customer-centric attitude
 </li>
 </ul>
 
 
</div>

Assistant Manager Business Support

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