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assistant customer service manager

Casagrand Builders Pvt Ltd

<p><b>Position:</b> Assistant Manager &ndash; CRM<br/><b>Location:</b> Dubai<br/><b>Industry:</b> Real Estate Developer</p><p><b>Job Summary:</b><br/>We are seeking a proactive and customer-focused <b>Assistant Manager &ndash; CRM</b> with prior experience in the <b>real estate development sector</b>. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.</p><p><b>Key Responsibilities:</b></p><p>&middot; Manage the end-to-end customer relationship process from booking to handover.</p><p>&middot; Coordinate with sales, finance, projects, and legal teams to resolve customer queries.</p><p>&middot; Handle customer documentation, agreement execution, and payment follow-ups.</p><p>&middot; Ensure timely updates to customers regarding project progress and possession timelines.</p><p>&middot; Address customer concerns and provide effective resolutions.</p><p>&middot; Support in CRM data management and maintaining accurate records.</p><p>&middot; Assist in planning and executing customer engagement initiatives.</p><p>&middot; Generate reports and MIS for management review.</p><p><b>Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Business Administration or related field.</p><p>&middot; <b>Minimum 3&ndash;6 years of experience in CRM within a real estate developer firm</b> (mandatory).</p><p>&middot; Excellent communication and interpersonal skills.</p><p>&middot; Strong organizational and problem-solving abilities.</p><p>&middot; Proficiency in MS Office and CRM software.</p><p>&middot; Ability to work under pressure and meet deadlines.</p><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED8,000.00 per month</p>

Asst. Manager -CRM

AL SHAALI MOTO TRADING

<p><b>About the Role:</b></p><p>We are seeking an experienced and detail-oriented <b>F&amp;I Assistant Manager</b> to join our BAIC showroom team. The ideal candidate will support the Finance &amp; Insurance (F&amp;I) operations by assisting in the preparation, processing, and closing of vehicle finance deals while ensuring a smooth and professional customer experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist the F&amp;I Manager in preparing and processing finance and insurance documentation for vehicle sales.</li><li>Coordinate with banks and finance companies to obtain approvals and ensure timely disbursement.</li><li>Explain finance and insurance products to customers in a clear, professional manner.</li><li>Verify accuracy and completeness of all F&amp;I paperwork before submission.</li><li>Maintain up-to-date knowledge of bank rates, loan policies, and insurance products.</li><li>Support sales teams by ensuring quick turnaround on finance approvals.</li><li>Ensure compliance with company policies, legal requirements, and financial regulations.</li><li>Maintain accurate customer records and follow up for pending documentation.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, Finance, or a related field.</li><li>Minimum 2&ndash;3 years of experience in an automotive dealership F&amp;I or sales admin role.</li><li>Strong understanding of vehicle finance processes and UAE banking systems.</li><li>Excellent communication, negotiation, and customer service skills.</li><li>High attention to detail and ability to work under pressure.</li><li>Proficient in MS Office and dealership management software (DMS).</li><li>Fluent in English; Arabic is an advantage.</li><li>Valid UAE Driving License preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: AED12,000.00 - AED14,000.00 per month</p>

F&I Assistant Manager

Elite Group Holding

<div>
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  The Assistant Sales Support Manager is pivotal in ensuring the efficiency and effectiveness of the sales team. This role involves managing daily operations, optimizing resources, and enhancing customer satisfaction.
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  &bull; Oversee daily sales support activities, including order processing, data management, and report generation.
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  2. Customer Interaction:
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  &bull; Address and resolve complex customer inquiries and issues.
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  &bull; Develop and distribute sales presentations, proposals, and other materials.
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  &bull; Manage and optimize the use of CRM systems to support the sales team.
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  5. Training and Development:
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  &bull; Conduct training sessions for sales staff on products, sales techniques, and CRM tools.
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  &bull; Organize sales events, trade shows, and conferences.
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  &bull; Monitor and control the budget of the department/business unit.
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  &bull; Review and continuously update the financial tracking mechanisms and measurements in compliance with standard accounting principles.
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  8. People Responsibility:
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  &bull; Define goals for team members and evaluate performance as per the Elite Group performance management process.
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  &bull; Provide feedback and coaching on an ongoing basis.
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  &bull; Identify training and development needs of the Department/Unit to ensure ongoing capability development.
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  &bull; Provide guidance and ensure transparent communication to manage career aspirations.
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  9. Self-Management:
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  &bull; Set performance goals at the beginning of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year.
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  &bull; Strive to achieve the highest levels of proficiency on all competencies and skills required to perform the role.
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  &bull; Identify the training and development requirements for self to ensure on going capability development.
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  10. Health, Safety and Environment:
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  &bull; Ensure compliance to all relevant safety, quality and environmental management policies, procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.
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  11. Policies and Processes:
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  &bull; Provide inputs and suggestions for the continuous improvement of Department/Unit practices taking into account external and internal/ group level best practices to improve efficiency and effectively manage changes in business environment.
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  &bull; Manage the development, implementation and regular review of the Department/Unit policies, procedures and systems to ensure consistent and systematic application of best practices providing timely and effective support to concerned users.
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Assistant Sales Support Manager

Citizens School, Dubai

<b>Job overview </b><div> <div> <b>About Citizens School<br> </b> </div> <div>Citizens School is a pioneering educational environment designed to reimagine learning for the 21st century. Rooted in curiosity, creativity, and collaboration, Citizens empower learners to discover their unique strengths and define their own paths. Our team is passionate about innovation in education and committed to nurturing future-ready citizens who think critically and act compassionately.<br> </div> <div> <br> </div> <div> <b>Job Purpose</b> </div> <div>The Admissions Assistant Manager plays a key role in supporting the admissions lifecycle from inquiry to enrolment. This role requires a dynamic, people-oriented professional who can balance relationship management with operational efficiency. The ideal candidate will provide exceptional admissions experience for prospective families while ensuring seamless coordination across departments to achieve enrolment goals.<br> </div> <div> <br> </div> <div> <b>Key Responsibilities:<br> </b> </div> <div> <b> <u>1. Admissions Operations<br> </u> </b> </div> <div>  Manage the end-of-end admissions process, including inquiries, school tours, applications, assessments, and offers.<br> </div> <div>  Maintain accurate and up-to-date data within the school s admissions system (CRM).<br> </div> <div>  Support the Head of Admissions in developing and implementing strategies to meet annual enrolment targets.<br> </div> <div> <b> <u>2. Relationship Management<br> </u> </b> </div> <div>  Serve as the primary point of contact for prospective families, offering a warm, personalized experience.<br> </div> <div>  Conduct campus tours, information sessions, and admissions events that reflect the Citizens ethos.<br> </div> <div>  Foster strong relationships with feeder schools, corporate partners, and relocation agents.<br> </div> <div> <u> <b>3. Marketing and Communications<br> </b> </u> </div> <div>  Collaborate with the Marketing team to align admissions messaging, digital campaigns, and promotional events.<br> </div> <div>  Contribute to the development of admissions materials (brochures, presentations, website updates).<br> </div> <div>  Monitor and report on admissions trends, parent feedback, and competitor activity.<br> </div> <div> <b> <u>4. Data &amp; Reporting<br> </u> </b> </div> <div>  Generate regular reports on inquiries, conversion rates, and enrolment progress.<br> </div> <div>  Provide insights to support decision-making on marketing, retention, and forecasting strategies.<br> </div> <div> <br> </div> <div> <b>Qualifications &amp; Experience:<br> </b> </div> <div>  Bachelor s degree in business administration, Education, or a related field.<br> </div> <div>  Minimum 3 5 years  experience in school admissions or customer relationship management, ideally within a premium or international school setting.<br> </div> <div>  Strong communication, interpersonal, and presentation skills.<br> </div> <div>  Excellent organizational and time-management abilities with a keen eye for detail.<br> </div> <div>  Proficiency with CRM and Microsoft Office Suite; experience with iSAMS or OpenApply is a plus.<br> </div> <div>  A passion for progressive education and a genuine alignment with the Citizens vision and values.<br> </div> <div> <br> </div> <div> <b>Personal Attributes<br> </b> </div> <div>  Warm, approachable, and empathetic communicator.<br> </div> <div>  Self-motivated, proactive, and results driven.<br> </div> <div>  Adaptable to a fast-paced, collaborative, and innovative environment.<br> </div> <div>  Committed to providing outstanding service and maintaining confidentiality.<br> </div> <div> <br> </div> <div> <b>How to Apply<br> </b> </div> <div>To apply, please submit the following documents:<br> </div> <div>Completed Citizens TES Application Form<br> </div> <div>Up-to-date CV with a recent photograph<br> </div> <div>Cover letter outlining your suitability for the role<br> </div> <div>Applications will be reviewed on a rolling basis. Early applications are encouraged.<br> </div> <div>Start Date:  Nov 2025</div> <div> <br> </div> <div> <br> </div> <div> <b>Safeguarding Commitment:<br> </b> </div> <div>Citizens School is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.<br> </div> <div> <br> </div> <div> <b>Diversity &amp; Inclusion Statement:</b> </div> <div>Citizens School is committed to fostering a diverse, inclusive, and respectful environment. We value applications from all backgrounds, cultures, abilities, and perspectives, and strive to build a team where diversity is respected and celebrated.</div><div> <div> <br> </div> </div> </div>

Admissions Assistant Manager/ Citizens School

RAKBANK

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  At
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   RAKBANK
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  , we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank &ndash; we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
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  As the Assistant Manager of the Remittance Unit, you&rsquo;ll be at the heart of our global payment ecosystem&mdash;leading seamless end-to-end processing and orchestrating high-impact operations and projects across both onshore and offshore teams. This role is pivotal in ensuring business-as-usual excellence while championing innovation in change management, testing, and regulatory compliance within the payments domain.
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  With deep expertise in ISO20022 standards and industry-recognized certifications, you&rsquo;ll be the go-to authority for delivering precision, reliability, and top-tier service to internal stakeholders and external clients alike. Your leadership will shape the future of payment operations, driving efficiency, integrity, and continuous improvement every step of the way.
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  Join us in co-creating the future of RAKBANK!
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    What You Will Be Doing:
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   Lead and manage SWIFT payment processing operations, ensuring accuracy, timeliness, and compliance.
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   Drive and support payment-related projects, including system upgrades, regulatory implementations, and process enhancements.
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   Perform testing and contribute towards change management activities within the payments domain, ensuring minimal disruption to BAU.
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   Collaborate with technology and business teams to implement ISO20022 standards and other payment innovations.
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   Manage onshore and offshore teams, ensuring resource optimization and service continuity.
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   Generate ideas for continuous improvement and innovation to align the unit with global standards.
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   Monitor key performance indicators and implement improvements to enhance operational efficiency.
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   Ensure compliance with all relevant banking regulations and payment industry standards.
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   Identify and mitigate operational risks, proposing and implementing effective solutions.
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   Promote cross-functional learning and development to build a resilient and agile team.
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   Leverage automation and digital tools to streamline payment operations and reduce manual errors.
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    What We Are Looking For:
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   Bachelor&rsquo;s degree in finance, Business Administration, Economics, or a related field.
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   Professional certifications in payments (e.g., SWIFT Certified ISO20022 Payments Expert, CertPAY) are highly preferred.
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   Minimum of 5&ndash;7 years of experience in payment operations, SWIFT processing, and project/change management within banking or financial services.
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   Strong understanding of payment systems, regulatory frameworks, and industry standards.
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   Proven track record in managing cross-functional teams and delivering complex payment projects.
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    What You Should Have:
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   In-depth understanding of SWIFT messaging formats and ISO20022 standards.
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   Proven experience in managing payment-related projects and change initiatives.
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   Strong knowledge of testing methodologies and change control processes in financial services.
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   Familiarity with banking systems and payment platforms.
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   Ability to optimize processes for accuracy, speed, and compliance.
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   Experience in managing diverse teams across geographies, fostering collaboration and accountability.
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   Exceptional interpersonal and stakeholder management skills.
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   Commitment to delivering high-quality service and resolving issues promptly.
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   Dedication to continuous professional growth and team capability building.
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    What&rsquo;s In It for You
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   Pay for performance culture (Competitive and performance-linked compensation)
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   Diverse workforce and inclusive culture
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   Career development and growth opportunities by design
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   Work with the best minds in the field
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   Get opportunities to bring your whole self to the organization and perform to your best.
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Assistant Manager - Customer Fulfilment (Remittances)

Majid Al Futtaim

Overview <p>Join to apply for the <b>Assistant Store Manager - eleventy</b> role at <b>Majid Al Futtaim</b>.</p><p><b>JOB TITLE</b><br/>Assistant Store Manager Majid Al Futtaim Lifestyle Operations</p> Role Summary <p>The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.</p> Role Profile <ul><li>Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.</li><li>Drive the Store team to deliver the highest levels of customer service at all times.</li><li>Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.</li><li>Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.</li><li>Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.</li><li>Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.</li><li>Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.</li><li>Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.</li></ul> Requirements <ul><li>Diploma - High school certificate</li><li>Qualification in Retail related field is an added advantage</li><li>Minimum 4-5 years' industry experience</li><li>Management skills.</li></ul> Attributes <ul><li>Seniority level: Mid-Senior level</li><li>Employment type: Full-time</li><li>Job function: Sales and Business Development</li><li>Industries: Retail</li></ul>

Assistant Store Manager - eleventy

IHG Hotels & Resorts

<p>Join to apply for the <strong>Franchise Hotel - Assistant Food & Beverage Manager</strong> role at <strong>IHG Hotels & Resorts</strong></p><p>Join to apply for the <strong>Franchise Hotel - Assistant Food & Beverage Manager</strong> role at <strong>IHG Hotels & Resorts</strong></p><p>Get AI-powered advice on this job and more exclusive features.</p><p><em>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees</em>.<br><br><em>By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer</em>.<br><br><strong>About Us<br><br></strong>Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels<br><br><strong>Your day to day<br><br></strong><ul><li>Oversee daily operations of the food and beverage department, ensuring compliance with health, safety, and quality standards.</li><li>Manage inventory control, including ordering supplies, conducting stock takes, and minimizing waste.</li><li>Develop and implement training programs for food and beverage staff to enhance service quality and efficiency.</li><li>Coordinate with the kitchen staff to ensure timely preparation and delivery of food and beverages.</li><li>Handle customer complaints and feedback, ensuring guest satisfaction and implementing improvements as necessary.</li><li>Assist in creating and updating menus, considering seasonal availability, customer preferences, and cost-effectiveness.</li><li>Monitor financial transactions and budget adherence, including payroll management and cost analysis.</li><li>Plan and execute special events and catering services, including menu selection, staffing, and logistics coordination.<br><br></li></ul><strong>What We Need From You<br><br></strong><ul><li>Minimum of 2 years of experience in a food and beverage management role</li><li>Bachelor's degree in hospitality or a related field</li><li>Knowledge of food and beverage industry regulations and compliance</li><li>Ability to manage inventory and control costs</li><li>Proficiency in Microsoft Office and Point of Sale (POS) systems</li><li>Excellent communication and interpersonal skills</li><li>Strong leadership and team management abilities</li><li>Ability to multitask and work under pressure</li><li>Customer-focused mindset and commitment to providing exceptional service</li><li>An eye for detail and a passion for quality assurance<br><br></li></ul><strong>What We Offer<br><br></strong>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.<br><br>We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br><br>So, join us and you'll become part of our hotel family.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p> Seniority level <ul><li> Seniority level Mid-Senior level</li></ul> Employment type <ul><li> Employment type Temporary</li></ul> Job function <ul><li> Job function Other</li><li> Industries Hospitality</li></ul><p>Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x</p><p>Get notified about new Assistant Food Beverage Manager jobs in <strong>Dubai, Dubai, United Arab Emirates</strong>.</p> Assistant Manager - Breakfast Operations - Jumeirah Burj Al Arab <p>Dubai, Dubai, United Arab Emirates 23 hours ago</p> Assistant Outlet Manager - F&B - Jumeirah Wild Wadi Junior Floor Assistant Manager (M/F) - NEW OPENING Dubai Assistant Restaurant Manager (All Day Dining) Hilton Dubai Palm Assistant Outlet Manager - Nuska Beach - Jumeirah Beach Hotel Restaurant Manager (Ginori Terrace, Signature Lounge) - The St. Regis Downtown Dubai Assistant Restaurant Manager - The Butcher Shop & Grill OliOli Dubai Operations Manager - F&B <p>Dubai, Dubai, United Arab Emirates 2 hours ago</p> Assistant Outlet Manager - All-Day Dining Restaurant <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Franchise Hotel - Assistant Food & Beverage Manager

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