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customer service representative Jobs in Dubai

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assistant customer service manager

Athlocity

<div>
 <p>
  <strong>
   Role Summary:
  </strong>
 </p>
 <p>
  As Assistant Category Manager you will assist in the development and execution of category strategies, manage product assortments, pricing, and promotions, analyze data for insights, and collaborate across functionally to enhance the customer experience and achieve revenue targets. You will ensure the category meets customer needs, stays competitive both on assortment, pricing and proposition. Primary Objective: To assist the Category Manager in optimizing the performance of the assigned product category by actively participating in category strategy development, assortment planning, pricing strategies, data analysis, and cross-functional collaboration.
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 </p>
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  <strong>
   Accountabilities and Responsibilities:
  </strong>
 </p>
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  Category Strategy Support:
 </p>
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  &bull; Assist in the development and execution of category strategies to maximize revenue, profitability, and customer satisfaction.
 </p>
 <p>
  &bull; Conduct market research and analyze data to identify growth opportunities and competitive trends within the category. Onsite:
 </p>
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  &bull; Manage the store front for your respective category / categories. Understanding brand launches and product flows
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  &bull; Work with the category manager and content team / creative to execute brand visibility plans
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  &bull; Assist the category manager in the execution of paid advertising by brands Assortment Planning: &bull; Collaborate with the Category Manager in curating and managing the product assortment, ensuring it meets customer demand and aligns with the category strategy.
 </p>
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  &bull; Assist in evaluating new product selections, discontinuing underperforming items, and monitoring inventory levels.
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  Pricing and Promotion Assistance:
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  &bull; Support pricing strategy development, including competitive analysis and pricing adjustments to optimize profitability.
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  &bull; Assist in planning and executing promotional campaigns to drive sales and achieve revenue targets.
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  Data Analysis and Reporting:
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  &bull; Utilize data analytics tools to gather insights into category performance, customer behavior, and search and sales trends.
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  &bull; Prepare and present regular reports on key performance indicators (KPIs) and category performance to aid decision-making.
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  &bull; Present in weekly trade meetings; an overview of business performance as well as suitable data driven actions points to drive business metrics
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  &bull; Track key metrics such as GPV, UPT, Conversion, AOV Cross-Functional Collaboration:
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  &bull; Work collaboratively with marketing, content, operations, and other departments to ensure the successful execution of category strategies and initiatives.
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  &bull; Work closely with the Product managers to ensure the issues/bugs are reported and resolved and also identify features to help user experience.
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  &bull; Plan and execute campaigns in collaboration with marketing, content and catalog teams
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 </p>
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  <strong>
   People Management:
  </strong>
 </p>
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  The incumbent holds no direct supervisory responsibilities but is expected to engage effectively within their function and collaboratively across cross-functional teams. This role contributes meaningfully, whether through operational contributions and/or by offering specialized expertise, guidance, and support, to ensure alignment with either functional and/or strategic organizational goals and objectives.
 </p>
 <p>
  <br/>
 </p>
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  <strong>
   Functional/Technical Competencies:
  </strong>
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  <br/>
 </p>
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  &bull; Understanding the principles and practices of category management, including assortment planning, pricing strategies, and inventory management.
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  &bull; Arabic would be a plus
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  &bull; Proficiency in data analysis tools and software to gather, analyze, and draw insights from sales data, market trends, and customer behavior.
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  &bull; Ability to conduct market research to identify growth opportunities, emerging trends, and competitive landscape within the assigned category.
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  &bull; Assisting in the planning and execution of promotional campaigns and strategies to drive sales and achieve revenue targets.
 </p>
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  <br/>
 </p>
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  <strong>
   Experience:
  </strong>
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  &bull;7 years + 3 years related experience in category management or e-commerce operations.
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  &bull;Previous experience in a related role is preferred. Strong analytical skills with the ability to interpret data and make data-driven decisions.
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  &bull;Proficiency in using data analysis tools and software. Knowledge of e-commerce platforms and industry trends.
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  &bull;Excellent communication and teamwork skills.
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  &bull;Ability to multitask and meet deadlines in a fast-paced environment.
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 </p>
</div>


Assistant Category Manager

Commercial Bank of Dubai

<div><div><div><div><div>Description</div>
<div><div>Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.</div><div></div><div><br>
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World&rsquo;s Best Banks 2022.</div><div></div><div><br>
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.</div><div></div><div><br>
The Assistant Manager will support the Bank&rsquo;s Financial Crimes Compliance framework by managing and overseeing the KYC / Enhanced Due Diligence (EDD) processes for Financial Institution (FI) and Virtual Asset Service Provider (VASP) relationships. The role will be responsible for conducting detailed due diligence reviews, including sanctions screening, AML risk assessments, and high-level transaction activity reviews at the time of onboarding and periodic KYC refreshes, ensuring compliance with UAE regulatory requirements, internal policies, and international standards.</div><div></div><div><b><br>
Responsibilities:
</b></div><ul><li>Manage and perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for Financial Institutions (FIs) and Virtual Asset Service Providers (VASPs), including Nostro, Vostro, RMA, and NBFIs.</li><li>
Conduct reviews aligned with OFAC, UN, EU, UKHMT, and UAE regulations; escalate potential sanctions, proliferation, or terrorist financing risks.</li><li>
Perform risk assessments and transaction activity reviews during onboarding and periodic KYC refreshes for FI and VASP customers.</li><li>
Liaise with AML monitoring teams to ensure FI and VASP segments are adequately covered in scenario-based monitoring.</li><li>
Prepare EDD reports and risk summaries for senior management and committees.</li><li>
Collaborate with Relationship Managers, Legal, Sanctions and AML Teams and Operations for holistic risk-based decisions.</li><li>
Contribute to the enhancement of internal policies and ensure alignment with CBUAE, ESCA, DFSA, ADGM FSRA, and VARA regulations.</li><li>
Provide guidance and training to junior staff and business teams on KYC/EDD, sanctions, and AML controls.</li><li>
Contribute to the development and continuous enhancement of policies, procedures, and standards governing FI and VASP KYC/EDD.</li><li>
Support implementation of local regulatory requirements (CBUAE, ESCA, DFSA, ADGM FSRA, VARA) and alignment with international best practices.</li><li>
Provide training and guidance to junior staff and business teams on KYC/EDD, sanctions, and AML controls for FI and VASP relationships.</li><li>
Assist in responding to regulatory inspections, internal audits, and external assurance reviews relating to FI and VASP due diligence.</li><li>
Review and support investigations into unusual or suspicious activity for FI and VASP relationships.</li><li>
Identify potential sanctions, proliferation financing, and terrorist financing risks, escalating cases where required.</li><li>
Assist in periodic risk assessments for FI and VASP segments, ensuring effective risk rating methodology is applied.</li></ul></div>
</div></div><div><div><div>Requirements</div><br>
<div></div><div><br>
<div><b>Job Context:
</b></div><ul><li>Operates within the FCC Due Diligence team, reporting to the Manager/Head of FCC Due Diligence.</li><li>
Works in a high-risk, high-regulatory scrutiny environment, especially concerning VASP and FI relationships.</li></ul><div></div><div><b><br>
Communication and Relationships:
</b></div><ul><li>Daily interaction with Relationship Managers, AML Monitoring, Sanctions Advisory, Legal, and Operations teams.</li><li>
Regular reporting to senior management and compliance committees.</li><li>
Collaboration with training and audit teams for policy implementation and review.</li><li>
Interface with regulatory bodies (e.g., CBUAE, DFSA, VARA) during inspections or inquiries.</li><li>
Engage with correspondent banks and third-party service providers for information gathering and risk validation.</li></ul><div></div><div><b><br>
Qualifications and Experience:
</b></div><ul><li>Bachelor&rsquo;s degree in Finance, Business, Law, or related field; a professional certification such as CAMS, ICA, or ACAMS-CCAS is preferred.</li><li>
Minimum 5&ndash;7 years of experience in Financial Crime Compliance, with specific exposure to KYC/EDD for Financial Institutions and/or VASPs.</li><li>
Strong knowledge of UAE AML/CFT laws and regulations, FATF recommendations, and international sanctions regimes.</li><li>
Experience in transaction activity reviews, adverse media research, and sanctions screening.</li><li>
Prior experience with UAE or international banks in FI due diligence and compliance advisory roles is highly desirable.</li></ul></div></div></div></div></div><p></p>

Assistant Manager, Customer Due Diligence

City Seasons Dubai Hotel

<p><b>Role Description</b></p><p>This is a full-time on-site role for an Assistant Bar Manager located in Dubai. The Assistant Bar Manager will oversee the bar's day-to-day operations, including customer service, managing the food &amp; beverage inventory, training staff, driving sales, and ensuring a high level of communication within the team.</p><p><b>Qualifications</b></p><ul><li>Customer Service and Communication skills</li><li>Experience in Food &amp; Beverage management</li><li>Training skills</li><li>Sales skills</li><li>Excellent organizational and leadership abilities</li><li>Knowledge of hospitality industry standards</li><li>Previous experience in Eastern or Western European operations</li><li>Supervise bar staff and ensure that quality products and high-standard service are provided</li><li>During service, ensure that the staff are knowledgeable about the menu, daily specials, are courteous to guests, and are following correct S&amp;S procedures, using correct glasses, garnishes are used, checking ID's, etc..</li></ul><p>Job Types: Full-time, Permanent</p>

Assistant Bar Manager

Christian Dior Couture

<div>
 Position
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 <strong>
  Job Description
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  <br/>
 </strong>
 The Assistant Department Manager for Ready to Wear will assist the Department Manager in overseeing the operations of the Ready to Wear department. This role involves supporting the management team in achieving sales targets, optimizing stock levels, ensuring excellent customer service, and implementing marketing activities. The Assistant Department Manager will also be responsible for supervising and coaching the sales team, maintaining relationships with suppliers
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  Key Responsibilities
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   Operational Support:
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   Assist in overseeing daily operations of the Ready to Wear department.
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   Ensure adherence to established procedures for ordering and transferring stock.
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   Participate in setting up and optimizing stock level usage.
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   Follow up with area managers to ensure optimal stock levels.
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   Participate in the development of purchase plans.
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   Sales and Targets:
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   Monitor daily sales and compare against monthly and yearly targets.
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   Support the Department Manager in taking necessary actions to achieve sales goals.
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   Assist in follow-up on sales performance and provide regular updates to the Department Manager.
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   Attend managers&rsquo; meetings to review shop performance and provide feedback to the Department Manager.
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   Events Management:
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   Assist in the execution of marketing activities and promotions within the department (Including Trunk Shows, Fur Events&hellip;etc)
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   Customer Service:
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   Ensure the highest level of customer service is provided by the team.
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   Address customer needs and resolve issues to exceed their expectations.
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   Team Management:
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   Assist in managing, engaging, and guiding the team.
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   Support the Department Manager in setting objectives and budgets for team members.
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   Provide coaching and training to team members to enhance their performance.
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   Conduct regular one-on-one meetings and mentoring sessions with team members.
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   Supplier and Partner Relations:
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   Coordinate with suppliers, contractors, logistics, and merchandising for opening, closing, and renovation activities.
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   Maintain smooth relationships with suppliers and business partners to implement partnerships.
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   CRM Activities:
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   Follow up on CRM activities to ensure 100% contactability and Dior Know compliance.
  </li>
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   Align with CRM to ensure the OTO schedule for the department is planned for the week/months ahead and that the team&rsquo;s individual OTO&rsquo;s targets are being respected and followed up on
  </li>
 </ul>
</div>


Assistant Department Manager – Ready to Wear

Majid Al Futtaim

<div>
 <strong>
  JOB TITLE
  <br/>
  <br/>
 </strong>
 Assistant Store Manager | Majid Al Futtaim Lifestyle | Operations
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 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
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 <strong>
  ROLE PROFILE
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 </strong>
 <ul>
  <li>
   Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
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   Drive the Store team to deliver the highest levels of customer service at all times.
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   Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
  </li>
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   Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
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   Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
  </li>
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   Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
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   Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
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   Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
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  </li>
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 <strong>
  Requirements
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  <li>
   Diploma - High school certificate
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   Qualification in Retail related field is an added advantage
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   Minimum 4-5 years&rsquo; industry experience
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   Management skills.
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 </ul>
</div>


Assistant Store Manager - eleventy

Hilton

<div><p>Assistant Laundry Manager at Waldorf Astoria Dubai International Financial Centre</p><p>
The Assistant Laundry Manager at Waldorf Astoria DIFC oversees the laundry team to ensure a continuous supply of impeccably cleaned linens, uniforms and guest garments. Responsible for both hotel and guest laundry services, the role ensures the highest standards of hygiene, care, and presentation in alignment with brand and Forbes Five-Star standards.</p>
<div><b>What will I be doing?</b><br>
As an Assistant Laundry Manager, you are responsible for overseeing laundry department operations to deliver an excellent Guest and Team Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:<br>
<br>
<ul><li>Interview, train, supervise, support and evaluate the Team Members. Ensure that the laundry facility and equipment are in optimum operating condition and in full compliance with Hilton requirements and guidelines.
</li><li>Manage departmental financial processes of forecasting, budgeting, purchasing, payroll and inventory control.</li><li>Supervise the timely pickup, cleaning, pressing, and delivery of hotel linen, uniforms, and guest clothing to meet business plan goals and objectives. Ensure that brand quality standards are achieved in production and presentation of all attires.</li><li>Ensure consistent adherence to Forbes' Five-Star Standards in all aspects of the role, maintaining high editorial integrity, ethical practices, and quality in all deliverables</li><li>Support hotel&rsquo;s sustainability goals by practicing responsible laundering and by optimizing resource efficiency.</li><li>Establish strong communication and deliver exceptional quality service to external guest laundry customers, ensuring their needs are met with attention to detail and efficiency.</li><li>Maintain adequate supply of clean linen for guest rooms and F&amp;B outlets by monitoring inventory levels, anticipating demands, controlling production, and maintaining necessary chemicals and supplies. Conduct periodic linen inventories to maintain par stock levels.</li><li>Receive, investigate and follow-up on all customer complaints. Formulate and authorize appropriate solutions to promote guest satisfaction in adherence to Forbes' Standards.</li><li>Inspect facilities and equipment to ensure operating conditions are at acceptable levels. Identify needed improvements and repairs, and ensure proper maintenance of equipment through preventive maintenance programs in conjunction with the Engineering Department.</li><li>Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and team members, damage to our property or the property of others.
</li><li>Train the team on appropriate and required safety &amp; security-related training and strictly enforce safety &amp; security-related procedures within the department.</li><li>Comply with all company policies and procedures.</li><li>Comply with statutory requirements regarding the workplace such as labor law, health and safety, hygiene and fire prevention.</li></ul></div><p><b>
What are we looking for?</b><br>
<br>
An Assistant Laundry Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
IT proficient</li><li>
Excellent organisational and planning skills</li><li>
Accountable and resilient</li><li>
Good communication skills</li><li>
Commitment to delivering high levels of customer service</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous luxury hotel experience</li><li>
Previous experience at Supervisory level<br>
<br>
<b>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?</b><br>
<br>
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</li></ul></div>

Assistant Laundry Manager at Waldorf Astoria Dubai International Financial Centre

<div><p>Assistant Front Office Manager</p><p>
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.<br>
<b>What will I be doing?</b></p><p>
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li><li>
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li><li>
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li><li>
Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul><p><b>
What are we looking for?</b><br>
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team<br>
<b>What will it be like to work for Hilton?</b><br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</li></ul></div><p></p>

Assistant Front Office Manager

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