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assistant customer service manager

Casagrand Builders Pvt Ltd

Position: Assistant Manager &ndash; CRM Location: Dubai Industry: Real Estate DeveloperJob Summary: We are seeking a proactive and customer-focused Assistant Manager &ndash; CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.Key Responsibilities:&middot; Manage the end-to-end customer relationship process from booking to handover.&middot; Coordinate with sales, finance, projects, and legal teams to resolve customer queries.&middot; Handle customer documentation, agreement execution, and payment follow-ups.&middot; Ensure timely updates to customers regarding project progress and possession timelines.&middot; Address customer concerns and provide effective resolutions.&middot; Support in CRM data management and maintaining accurate records.&middot; Assist in planning and executing customer engagement initiatives.&middot; Generate reports and MIS for management review.Requirements:&middot; Bachelor&rsquo;s degree in Business Administration or related field.&middot; Minimum 3&ndash;6 years of experience in CRM within a real estate developer firm (mandatory).&middot; Excellent communication and interpersonal skills.&middot; Strong organizational and problem-solving abilities.&middot; Proficiency in MS Office and CRM software.&middot; Ability to work under pressure and meet deadlines.Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Asst. Manager -CRM

AL SHAALI MOTO TRADING

About the Role:We are seeking an experienced and detail-oriented F&amp;I Assistant Manager to join our BAIC showroom team. The ideal candidate will support the Finance &amp; Insurance (F&amp;I) operations by assisting in the preparation, processing, and closing of vehicle finance deals while ensuring a smooth and professional customer experience.Key Responsibilities:<ul><li>Assist the F&amp;I Manager in preparing and processing finance and insurance documentation for vehicle sales.</li><li>Coordinate with banks and finance companies to obtain approvals and ensure timely disbursement.</li><li>Explain finance and insurance products to customers in a clear, professional manner.</li><li>Verify accuracy and completeness of all F&amp;I paperwork before submission.</li><li>Maintain up-to-date knowledge of bank rates, loan policies, and insurance products.</li><li>Support sales teams by ensuring quick turnaround on finance approvals.</li><li>Ensure compliance with company policies, legal requirements, and financial regulations.</li><li>Maintain accurate customer records and follow up for pending documentation.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Finance, or a related field.</li><li>Minimum 2&ndash;3 years of experience in an automotive dealership F&amp;I or sales admin role.</li><li>Strong understanding of vehicle finance processes and UAE banking systems.</li><li>Excellent communication, negotiation, and customer service skills.</li><li>High attention to detail and ability to work under pressure.</li><li>Proficient in MS Office and dealership management software (DMS).</li><li>Fluent in English; Arabic is an advantage.</li><li>Valid UAE Driving License preferred.</li></ul>Job Type: Full-timePay: AED12,000.00 - AED14,000.00 per month

F&I Assistant Manager

Farnek Services LLC

<div><div><h2 class="jobSectionHeader">Role Summary</h2>

The Assistant Manager Call Center supports the Manager in leading daily operations of a multi-channel Facilities Management (FM) contact center. The role involves overseeing all inbound and outbound communication channels including calls, emails, WhatsApp, and ticketing systems, while ensuring seamless integration with the CAFM (Computer-Aided Facilities Management) platform. The position requires a strong understanding of AI and automation tools to improve customer experience, service efficiency, and data accuracy across operations.
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<h3 class="jobSectionHeader">Operational Support</h3>

Supervise daily agent performance and ensure adherence to SLAs and service standards. 
Oversee accurate job logging, assignment, and closure within the CAFM system. 
Assist in shift scheduling, manpower planning, and workforce optimization for 24/7 operations. 
Monitor all communication channels to ensure quick and effective response and escalation handling. 
Support achievement of operational KPIs including Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
<h3 class="jobSectionHeader">
AI &amp; CAFM Integration</h3>

Support implementation of AI-powered solutions such as chatbots, IVR automation, and predictive call routing integrated with the CAFM system. 
Collaborate with IT teams and vendors to enhance system functionalities and workflow automation. 
Monitor AI and CAFM data dashboards to identify trends and areas for process improvement. 
Ensure CAFM data integrity by validating work orders, updates, and closure information.
<h3 class="jobSectionHeader">
Customer Experience &amp; Quality</h3>

Conduct regular quality reviews of call recordings, CAFM entries, and digital communication logs. 
Handle escalations and perform root-cause analysis using CAFM data to enhance service delivery. 
Contribute to customer journey improvement initiatives and service enhancement projects. 
Coach agents on communication standards and effective use of CAFM for customer updates and job tracking.
<h3 class="jobSectionHeader">
Reporting &amp; Analytics</h3>

Prepare periodic reports on call volumes, CAFM job creation rates, AI utilization, and SLA compliance. 
Use CAFM data and AI insights to forecast workload, manpower needs, and operational trends. 
Present performance reports and recommendations to improve efficiency and automation.
<h2 class="jobSectionHeader">
Qualifications &amp; Skills</h2>

Education: 
Bachelors degree in Business Administration, Computer Science, or related field. 
Certification in Contact Center Management, CAFM Systems, or AI preferred. 
 
Experience: 
Minimum 5 years of call center experience, with at least 2 years in a supervisory or team leader role. 
Prior experience within the Facilities Management or Service industry is required. 
Practical knowledge of CAFM systems and AI-enabled contact center tools. 
 
Key Competencies: 
Strong understanding of CAFM workflows and FM service operations. 
Data-driven and analytical mindset with ability to interpret reports and KPIs. 
Excellent communication, leadership, and coaching skills. 
Customer-centric approach with strong problem-solving capabilities. 
Proficiency in reporting and analytics tools (e.g., Excel, Power BI).
<h2 class="jobSectionHeader">
KPIs</h2>

SLA adherence and CAFM job completion accuracy 

AI-assisted job creation and ticket automation rate 

Accuracy and timeliness of CAFM data entry 

Average Handling Time (AHT) and First Call Resolution (FCR) 

Customer Satisfaction (CSAT/NPS) improvement</div></div>

Assistant Manager Call Center

Hyatt Regency

Organization- Hyatt Regency Dubai Creek HeightsSummaryThe Assistant Manager - Corporate is responsible to maximize sales and achieve pre-determined targets, working closely with Rooms, Food and Beverage and other revenue-generating departments.To maintain complete and supported records of all Sales Agreements and Contracts.To establish an efficient trace file to ensure that all business booked is properly tracked.To submit Sales report in a timely manner.To entertain and conduct residences inspections to clients whenever required.To establish and maintain strong relationship with the established clientele and to constantly explore into new business opportunities.To liaise and work closely with the related operation departments ensuring guest's requests and expectations are being met.Knowledge about ISO 14001 is an added advantage.To handle guest and employee inquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.QualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism management.Minimum 2 years work experience in Sales or Assistant Manager in hotel operations.Good problem solving, administrative and interpersonal skills are a must.

Assistant Manager - Corporate

KERZNER INTERNATIONAL LIMITED

The Assistant Marketing Manager will be involved in all creative displays of products and extension of the products for One&amp;Only, SIRO and The Link One Za abeel, ensuring global branding standards are maintained across all touch-points and channels, including but not limited to: photography and video; collateral and promotional design; copywriting tone of voice; on-property activations. They will support the Marketing and Communications Managers across all initiatives, and ensure tasks are implemented at the highest standard and within allocated timelines. Main responsibilities will include: 
<ul>
<li>Support the Marketing Managers and Global Commercial Team across all aspects of marketing at resort level.</li>
<li>Work closely with the Director of Marketing and Communications to execute B2C and B2B multi-channel campaigns to drive resort brand awareness and bookings across trade, direct and third-party channels. </li>
<li>Work with a cross-departmental team to maintain and develop the master content and promotions calendar for all online strategies and campaigns within the resort.</li>
<li>Ensure all creative assets and sales and marketing materials adhere to Global brand guidelines and templates e.g. print ads, display ads, social ads, fact-sheets, brochures, gifting etc. </li>
<li>Ensure all on-resort guest-facing collateral and communications follow global One&amp;Only brand guidelines and templates e.g. resort newsletter, screens, activity sheets, etc.</li>
</ul>

Cluster Marketing Assistant Manager

Dubenga

Role DescriptionThis is a full-time, on-site role for an Assistant Store Manager located in Dubai. The Assistant Store Manager will be responsible for overseeing daily store operations, managing staff, maintaining inventory, and ensuring excellent customer service. The role involves coordinating with suppliers, organizing promotions, and handling store-related administrative tasks. The Assistant Store Manager will also play a significant role in achieving sales targets and enhancing the overall customer experience.QualificationsStrong managerial and leadership skillsExperience in inventory management and retail operationsExcellent customer service and interpersonal communication skillsAbility to develop and implement sales strategiesProficiency in using point-of-sale (POS) systems and store management softwareFlexibility to work in shifts and manage time effectivelyPrevious experience in retail or store management is a plusBachelor s degree in Business Administration, Management, or related field preferred

Assistant Store Manager

About the role
As an Assistant Manager at En Fuego, you will be assisting the Restaurant General Manager and the Assistant Restaurant General Manager for overseeing the efficient running and profitability of the restaurant s daily activities. Your responsibilities include training and developing team members, coordinating employees schedule, and ensuring that company standard operating procedures, policies and procedures are being followed and consistently implemented. Finally, you will help minimize operating costs, boost employee s retention, deliver outstanding guest service and overall customer satisfaction.

Assistant Manager

Explore 8574+ Assistant customer service manager in Dubai this November. Find roles across top companies and apply now to boost your career.