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assistant manager - front office

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assistant director of front office

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
 </li>
 <li>
 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
 </li>
 <li>
 Establish and maintain effective employee relations
 </li>
 <li>
 Assist the Director of Front Office in employee related matters such as appraising and consulting
 </li>
 <li>
 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
 </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
 <ul>
 <li>
 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Director of Front Office

Park Hyatt Abu Dhabi Hotel & Villas

<div>
 
 The Assistant Manager - Front Office will have oversight of the front office agents, cash control for agents, staffing needs, and guest services.
 
 
 
 
 
 Additional responsibilities may include training, staff development and scheduling. This position reports to the Front Office Manager.
 
 <ul>
 <li>
 A true desire to satisfy the needs of others in a fast paced environment.
 </li>
 <li>
 Refined verbal and written communication skills.
 </li>
 <li>
 Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
 </li>
 <li>
 Experience working with Opera is required.
 </li>
 <li>
 Ability to work a flexible schedule.
 </li>
 <li>
 German/Russian/Mandarin language will be ideal.
 </li>
 </ul>
</div>

Assistant Manager - Front Office

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.

As a Duty Manager, you will be responsible for the following duties:
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
As a Duty Manager, we expect from you:
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Duty Manager

Koshan Development & Investment

Administrative Cum Legal Assistant Position Summary: The Administrative Cum Legal Assistant provides essential administrative and clerical support to ensure efficient day-to-day operations within the organization. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities:<ul><li>Oversee daily office operations, including scheduling, correspondence, and document management.</li><li>Handle phone calls, emails, and inquiries in a professional and timely manner.</li><li>Maintain and organize company records, files, and confidential documentation with accuracy and discretion.</li><li>Assist in preparing reports, presentations, proposals, and meeting materials for management and departments.</li><li>Coordinate meetings, appointments, and travel arrangements, ensuring smooth logistical support.</li><li>Provide administrative assistance to HR and Finance teams, including data entry, filing, and record maintenance.</li><li>Monitor office supplies and ensure the workspace remains organized, efficient, and well-equipped.</li><li>Support the Managing Director by managing daily meetings, preparing reports, and assisting with ongoing projects and activities.</li><li>Prepare, proofread, and organize legal documents, contracts, and correspondence.</li><li>Conduct research on laws, regulations, and case precedents.</li><li>Maintain and update case files, databases, and document management systems.</li><li>Coordinate meetings, hearings, and client communications.</li><li>Assist in the preparation of reports, presentations, and case summaries.</li><li>Ensure confidentiality and compliance with firm policies and legal standards.</li><li>Support lawyers in court proceedings and administrative tasks as required.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Business Administration or related field.</li><li>Proven experience as an Administrative Assistant or similar role.</li><li>Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).</li><li>Excellent written and verbal communication skills.</li><li>Strong attention to detail, time management, and multitasking abilities.</li><li>Professional, proactive, and reliable attitude.</li></ul>Job Type: Full-time

Administrative Cum Legal Assistant

Administrative Cum Legal Assistant Position Summary: The Administrative Cum Legal Assistant provides essential administrative and clerical support to ensure efficient day-to-day operations within the organization. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities:<ul><li>Oversee daily office operations, including scheduling, correspondence, and document management.</li><li>Handle phone calls, emails, and inquiries in a professional and timely manner.</li><li>Maintain and organize company records, files, and confidential documentation with accuracy and discretion.</li><li>Assist in preparing reports, presentations, proposals, and meeting materials for management and departments.</li><li>Coordinate meetings, appointments, and travel arrangements, ensuring smooth logistical support.</li><li>Provide administrative assistance to HR and Finance teams, including data entry, filing, and record maintenance.</li><li>Monitor office supplies and ensure the workspace remains organized, efficient, and well-equipped.</li><li>Support the Managing Director by managing daily meetings, preparing reports, and assisting with ongoing projects and activities.</li><li>Prepare, proofread, and organize legal documents, contracts, and correspondence.</li><li>Conduct research on laws, regulations, and case precedents.</li><li>Maintain and update case files, databases, and document management systems.</li><li>Coordinate meetings, hearings, and client communications.</li><li>Assist in the preparation of reports, presentations, and case summaries.</li><li>Ensure confidentiality and compliance with firm policies and legal standards.</li><li>Support lawyers in court proceedings and administrative tasks as required.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Business Administration or related field.</li><li>Proven experience as an Administrative Assistant or similar role.</li><li>Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).</li><li>Excellent written and verbal communication skills.</li><li>Strong attention to detail, time management, and multitasking abilities.</li><li>Professional, proactive, and reliable attitude.</li></ul>Job Type: Full-time

Admin Assistant

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
About the role
The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
What you will do
Main duties/Qualifications:
1. Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
2. Checks guest out of the hotel, preparing and explaining the bill.
3. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
4. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
5. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
6. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
7. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
8. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
9. Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
10. Works harmoniously and professionally with co-workers and supervisors.
11. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
12. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Experience, Guest Services, and lobby coverage.
13. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
14. Works closely with Guest Services to ensure smooth handling of guest luggage, deliveries and special requests.
Night Shift:
1. Displays, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
2. Welcomes and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
3. Handles a multitude of keys.
4. Be familiar with room and rate availability for current and future dates.
5. Accepts reservations, changes and cancellations in the absence of reservations staff.
6. Selects and blocks rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
7. Works closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
8. Handles guest problems or complaints.
9. Utilizes the computer system in running daily reports and in blocking special requests.
10. Keeps all support departments informed of necessary information or requests.
11. Handles safety deposit box requests; including distributing, giving access to and closing procedures.
12. Completes key packets and vouchers, and to modify registration cards.
13. Checks guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
14. Maintains a balanced bank assigned to you from the hotel.
15. Reconciles all transactions at the close of the shift and to cash out.
16. Recites hours of operation of all hotel facilities and special service codes.
17. Understands the tasks performed by a Core Agent, a Concierge and a Housekeeper.
18. Handles hotel emergency procedures and situations with maturity and professionalism.
19. Perform tasks and projects as delegated by the Front Office Manager, Night Manager, Assistant Front Office Manager or Assistant Director of Rooms.
<div>What you bring
 
<ul><li>A minimum of at least 1-2 years of experience in the similar role in a luxury brand
</li></ul></div><ul><li>An outgoing personality and a can-do approach to an assigned task
</li></ul><ul><li>High level of understanding and knowledge of food and/or wine
</li></ul><ul><li>Proficient in English (speaking, reading, writing); Arabic language is a plus
</li></ul><ul><li>Excellent interpersonal, verbal, and written communication skills
</li></ul><div>What we offer
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li></ul></div><ul><li>and so much more!</li></ul></div>

Front Desk Receptionist

Abu Dhabi University

<div>
 
 
 Position Title
 
 
 
 
 Administrative Assistant
 
 of the Office of Academic Integrity, Al Ain Campus Department/Unit
 
 
 
 
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 To provide comprehensive administrative support to the Head of Office of Academic Integrity (OAI) and assist with the day-to-day running of the office.
 
 
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 Provide full secretarial and administrative support to the Head of OAI.
 </li>
 <li>
 Receive all completed academic integrity reports submitted by instructors or proctors along with the supportive evidence.
 </li>
 <li>
 Check if all received reports are filled out appropriately and if all documentation pertinent to the report is complete.
 </li>
 <li>
 Forward all alleged academic integrity violation reports to the Head of OAI.
 </li>
 <li>
 Schedule meetings with students, Academic Integrity Committees, etc. (arrangement of the above includes, preparing agendas and taking minutes).
 </li>
 <li>
 Follow up on the implementation of the decisions made by the Academic Integrity Committees and Academic Integrity Appeal Committee.
 </li>
 <li>
 Receive written statements from students who filed appeals.
 </li>
 <li>
 Maintain up-to-date filing system for both hard copies and electronic files of Academic Integrity violation cases.
 </li>
 <li>
 Carry out other administrative OAI-related tasks, such as assisting in exam proctoring schedule, preparing BRFs, calling students to attend AI workshops, etc.
 </li>
 <li>
 Address students&rsquo; concern regarding an academic integrity issue at Al Ain Campus.
 </li>
 <li>
 Assist in proctoring arrangements, examination-related processes, and all other matters pertaining to academic integrity at Al Ain Campus.
 </li>
 <li>
 Assist with any administrative issues as directed by the Head of OAI and the Dean of COE.
 </li>
 <li>
 Supporting selected COE operations at AA Campus.
 </li>
 </ul>
 
 
 
 
 
 Minimum Educational Qualifications Required for the Role:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline
 </li>
 </ul>
 
 
 
 
 
 Minimum Years of Experience Required:
 
 
 <ul>
 <li>
 2-3 years of experience in a similar role or a related field
 </li>
 </ul>
 
 
 
 
 
 Nature of Relevant Experience Required:
 
 
 <ul>
 <li>
 Minimum 2-3 years of experience in the administrative role.
 </li>
 </ul>
 
 
 
 
 
 Language - Skills:
 
 
 <ul>
 <li>
 English is required.
 </li>
 <li>
 Arabic is preferred.
 </li>
 </ul>
 
 
 
 
 
 Special Skills and Abilities:
 
 
 <ul>
 <li>
 Organizational skills, time management, flexibility, and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Job Indicators (of successful achievement of each objective):
 
 
 
 
 
 <ul>
 <li>
 80% satisfaction by the Head of OAI.
 </li>
 <li>
 80% satisfaction by the Provost, AA Campus Director, Registrar, Deans, instructors.
 </li>
 <li>
 80% satisfaction by the AI and AI Appeal Committees.
 </li>
 <li>
 80% satisfaction by students .
 </li>
 </ul>
 
 
 
 
 
 Stakeholders:
 
 
 
 
 
 <ul>
 <li>
 Head of OAI.
 </li>
 <li>
 Members of OAI Team.
 </li>
 <li>
 AA Campus Director.
 </li>
 <li>
 Office of the Registrar.
 </li>
 <li>
 Academic Integrity Committee (AIC) and Academic Integrity Appeal Committees (AIAC).
 </li>
 <li>
 University faculty and staff members.
 </li>
 <li>
 Students .
 </li>
 </ul>
 
 
 
 
 
 Clients (recipients of services):
 
 
 
 
 
 <ul>
 <li>
 Head of OAI.
 </li>
 <li>
 Members of OAI Team.
 </li>
 <li>
 Academic Integrity Committee (AIC) and Academic Integrity Appeal Committees (AIAC).
 </li>
 <li>
 Office of the Registrar.
 </li>
 <li>
 University faculty and staff members.
 </li>
 <li>
 University students and parents.
 </li>
 </ul>
 
 
 
 
 
 
 
 You can submit your CV through the Link: Administrative Assistant
 
</div>

Administrative Assistant

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