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assistant front office manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 College degree in hotel management or related field
 </li>
 <li>
 Previous experience in a Front Office management role
 </li>
 <li>
 Strong commercial/business acumen
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Fluent in English both written and verbal
 </li>
 </ul>
</div>

Assistant Front Office Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26015705
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 
 
 </li>
 </ul>
 
 Supporting Management of Front Desk Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serving as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Implements the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
 </li>
 <li>
 Supervises same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Supporting Human Resource Activities
 
 
 
 <ul>
 <li>
 Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Performs all duties at the Front Desk as necessary.
 </li>
 <li>
 Runs Front Desk shifts whenever necessary.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Front Office Manager

Chedi Hospitality

<div>
 Role Overview
 
 
 Join our prestigious team as a Reservation &amp; Revenue Manager, where you will lead reservation and revenue optimization initiatives within a renowned hospitality environment. As part of our team in The Chedi Muscat, you'll work in an ONSITE environment, leveraging your expertise to ensure seamless reservation processes, maximize revenue, and uphold an outstanding guest experience. This role requires a dynamic professional adept at both the operational and strategic elements of reservation management.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee the daily operations of the reservations team to ensure efficiency and accuracy in all booking processes.
 </li>
 <li>
 Maximize room revenue through effective yield management and inventory control strategies.
 </li>
 <li>
 Collaborate with sales, front office, and marketing teams to ensure smooth communication and delivery of exceptional service to guests.
 </li>
 <li>
 Analyze booking patterns, market trends, and prepare detailed management reports on occupancy and revenue performance.
 </li>
 <li>
 Implement and maintain reservation procedures, ensuring compliance with hotel policies and standards.
 </li>
 <li>
 Address and resolve guest issues related to reservations, ensuring solutions align with high service standards.
 </li>
 <li>
 Train, inspire, and coach reservation staff, fostering a high-performance culture.
 </li>
 <li>
 Monitor and manage electronic and paper filing systems for accuracy and compliance.
 
 
 </li>
 </ul>
 Must have requirements
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience as a Reservation Supervisor or Assistant Manager in a reputed hotel.
 </li>
 <li>
 Graduation from an accredited college or university.
 </li>
 <li>
 Proven background in accounting or related numerate discipline.
 </li>
 <li>
 Exceptional customer service, communication, and organizational skills.
 </li>
 <li>
 Ability to manage time efficiently, meet deadlines, and fulfill commitments.
 </li>
 <li>
 Excellent computer and typing proficiency, including advanced use of MS Excel and Word.
 </li>
 <li>
 Strong listening and comprehension skills.
 </li>
 <li>
 Keen attention to detail and process management.
 </li>
 <li>
 High level of knowledge pertaining to company policies and procedures.
 
 
 </li>
 </ul>
 Nice to have requirements
 
 
 <ul>
 <li>
 Previous exposure to luxury hospitality environments.
 </li>
 <li>
 Experience using hotel property management systems and revenue management tools.
 </li>
 <li>
 Advanced data analysis and reporting skills.
 </li>
 <li>
 Fluency in additional languages besides English.
 
 
 </li>
 </ul>
 Perks and Benefits
 
 
 <ul>
 <li>
 Opportunity to develop your career in a world-class luxury hotel environment.
 </li>
 <li>
 Comprehensive on-the-job training and professional development programs.
 </li>
 <li>
 Competitive salary and performance-based incentives.
 </li>
 <li>
 Access to exclusive hotel facilities and discounts.
 </li>
 <li>
 Supportive, multicultural team environment.
 </li>
 </ul>
</div>

Reservation & Revenue Manager

Alila Jabal Akhdar

<div><div>Summary<div>
General Responsibility
<div>
<ul><li>Oversee all front and back of the house house restaurant operations.</li></ul>
<ul><li>Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.</li></ul>
<ul><li>Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.</li></ul>
<ul><li>Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.</li></ul>
<ul><li>Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.</li></ul>
<ul><li>Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues</li></ul>
<ul><li>Maintain quality control for all food and beverage.</li></ul>
<ul><li>Be reliable and ensure you and all team members are at work on time.</li></ul>
<ul><li>Project future needs for goods, fruits, beverage staionary ,cleaning product order accordingly.</li></ul>
<ul><li>Oversee heath code compliance and sanitation standards.</li></ul>
<ul><li>Carry out all professionally reasonable instructions given by your superior.</li></ul>
<ul><li>Monitoring inventory for CCG and all equipment required for oulets.</li></ul>
<ul><li>Conducting regular inspection of despence bar/ launge bar to determine wheather proper standards of hygiens.</li></ul>
<ul><li>Monitaring the restaurant cash flow and settling outstanding bills.</li></ul>
<ul><li>Checking in on dining guests to enquire about food and service quality.</li></ul>
<ul><li>Resolving guests complaints in professional manner.</li></ul>
<ul><li>Generate weekly, monthly and annual reports.</li></ul>
<ul><li>Attend quarterly P&amp;L meeting.</li></ul>
<ul><li>Seek ways to cut waste and decrease operational costs.</li></ul></div> 


PHYSICAL EFFORT:-

This position requires minimal stooping , lifting and substantial walking. All employees must maintain an neat, clean and well-groomed appearance.

WORK CONTACTS:- Daily contact with restaurant manager or F&amp;B manager etc.

WORKING CONDITION:- Must be able to work in a high volume fast paced environment. 
Technical Expertise Restaurant Suprvisor 

<div>
<ul><li>Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.</li></ul>
<ul><li>Ensure service style, table top and overall presentation of the product in accordance with the hotel&rsquo;s image.</li></ul>
<ul><li>Responsible in making floor assignment during the shift.</li></ul>
<ul><li>Responsible in keeping the operation running smoothly.</li></ul>
<ul><li>Find the guest feedback, and take necessary action if something is not match with the standard.</li></ul>
</div>
6. Reviewing customers surveysto develop and empliment way to improvecustomer service. 


Bar Supervisor
<div>
<ul><li>Monitoring the bar operational, and supporting the bar attendant if required.</li></ul>
<ul><li>Ability to use standard software application and hotel systems including point of sale systems.</li></ul>
<ul><li>Plan and control beverage inventory level</li></ul>
<ul><li>Ensure all established standards of operation are implemented.</li></ul>
<ul><li>Work together with Accounting to prepare and implement inventory procedures</li></ul>
</div>
6. Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
<div>
<ul><li>Work together with the outlet manager for consistence work performance</li></ul>
<ul><li>Maintaining effective controls in the Beverage Department.</li></ul>
<ul><li>Responsible to train staff on daily basis</li></ul>
</div></div></div><div>Qualifications<div>
General Responsibility
<div>
<ul><li>Oversee all front and back of the house house restaurant operations.</li></ul>
<ul><li>Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.</li></ul>
<ul><li>Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.</li></ul>
<ul><li>Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.</li></ul>
<ul><li>Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.</li></ul>
<ul><li>Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues</li></ul>
<ul><li>Maintain quality control for all food and beverage.</li></ul>
<ul><li>Be reliable and ensure you and all team members are at work on time.</li></ul>
<ul><li>Project future needs for goods, fruits, beverage staionary ,cleaning product order accordingly.</li></ul>
<ul><li>Oversee heath code compliance and sanitation standards.</li></ul>
<ul><li>Carry out all professionally reasonable instructions given by your superior.</li></ul>
<ul><li>Monitoring inventory for CCG and all equipment required for oulets.</li></ul>
<ul><li>Conducting regular inspection of despence bar/ launge bar to determine wheather proper standards of hygiens.</li></ul>
<ul><li>Monitaring the restaurant cash flow and settling outstanding bills.</li></ul>
<ul><li>Checking in on dining guests to enquire about food and service quality.</li></ul>
<ul><li>Resolving guests complaints in professional manner.</li></ul>
<ul><li>Generate weekly, monthly and annual reports.</li></ul>
<ul><li>Attend quarterly P&amp;L meeting.</li></ul>
<ul><li>Seek ways to cut waste and decrease operational costs.</li></ul></div> 


PHYSICAL EFFORT:-

This position requires minimal stooping , lifting and substantial walking. All employees must maintain an neat, clean and well-groomed appearance.

WORK CONTACTS:- Daily contact with restaurant manager or F&amp;B manager etc.

WORKING CONDITION:- Must be able to work in a high volume fast paced environment. 
Technical Expertise Restaurant Suprvisor 

<div>
<ul><li>Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.</li></ul>
<ul><li>Ensure service style, table top and overall presentation of the product in accordance with the hotel&rsquo;s image.</li></ul>
<ul><li>Responsible in making floor assignment during the shift.</li></ul>
<ul><li>Responsible in keeping the operation running smoothly.</li></ul>
<ul><li>Find the guest feedback, and take necessary action if something is not match with the standard.</li></ul>
</div>
6. Reviewing customers surveysto develop and empliment way to improvecustomer service. 


Bar Supervisor
<div>
<ul><li>Monitoring the bar operational, and supporting the bar attendant if required.</li></ul>
<ul><li>Ability to use standard software application and hotel systems including point of sale systems.</li></ul>
<ul><li>Plan and control beverage inventory level</li></ul>
<ul><li>Ensure all established standards of operation are implemented.</li></ul>
<ul><li>Work together with Accounting to prepare and implement inventory procedures</li></ul>
</div>
6. Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
<div>
<ul><li>Work together with the outlet manager for consistence work performance</li></ul>
<ul><li>Maintaining effective controls in the Beverage Department.</li></ul>
<ul><li>Responsible to train staff on daily basis</li></ul></div></div></div></div>

F&B SUPERVISOR

Hilton

<div>
 A Department Coordinator will provide scheduling and coordination of special projects, handle calls and inquiries, arrange travel, and offer excellent administrative support to management.
 
 
 
 What will I be doing?
 
 
 
 As Department Coordinator, you will provide excellent administrative support to department and other managers, as assigned. Specifically, a Department Coordinator will perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Manage the Departmental schedule
 </li>
 <li>
 Handle all calls and appointments, courteously and promptly
 </li>
 <li>
 Provide accurate management of all documentation and maintain a systematic filing system
 </li>
 <li>
 Assist with the coordination of special projects, including scheduling and follow-up
 </li>
 <li>
 Arrange accommodation and flights for the Manager business travel
 </li>
 <li>
 Any other ad hoc tasks as requested by Manager(s)
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Department Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A passion for providing great service and meeting and talking to new people
 </li>
 <li>
 Organized and accurate in every respect
 </li>
 <li>
 Ability to multi-task efficiently while still meeting deadlines
 </li>
 <li>
 Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
 </li>
 <li>
 Tertiary qualifications, or other collegiate-level degree, not required but preferred
 </li>
 <li>
 Demonstrated ability to build effective internal and external hotel relationships
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Muscat Al Bandar
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Department Coordinator

BFL Group

<div>
 
 
 Company Overview
 
 
 
 
 
 
 BFL Group is one of the world&rsquo;s leading off-price retailers of fashion and homeware. With headquarters based in the United Arab Emirates, we serve multiple markets across the region and Southeast Asia.
 
 
 
 
 
 Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite, all at up to 80% off the original retail price for fashion designer brands. Our unique &ldquo;Treasure Hunt&rdquo; model ensures there is always something new to explore, desire, and discover within our stores. Our customers walk out with new items every time they visit any of our stores.
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 The Assistant Shop Manager supports the Shop Manager in the daily operations of the store to ensure high standards of customer service, team performance, and store operations. This role helps drive sales, control costs, and maintain a well-organized and welcoming store environment. In the absence of the Shop Manager, the Assistant Shop Manager takes full responsibility for store operations and team leadership.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Store Operations Support
 
 
 <ul>
 <li>
 Assist the Shop Manager with day-to-day store activities and ensure smooth operations.
 </li>
 <li>
 Take responsibility for store operations during the Shop Manager&rsquo;s absence and report key issues.
 </li>
 <li>
 Report maintenance and repair requirements and ensure timely follow-up.
 </li>
 </ul>
 
 
 
 
 
 Merchandising &amp; Inventory Control
 
 
 <ul>
 <li>
 Ensure merchandise is displayed correctly by type, size, color, and company standards.
 </li>
 <li>
 Receive deliveries, verify completeness, and prepare items for display efficiently.
 </li>
 <li>
 Monitor stock levels, control inventory, and coordinate with merchandisers on overstock items.
 </li>
 </ul>
 
 
 
 
 
 Cash Handling &amp; Administration
 
 
 <ul>
 <li>
 Deposit daily cash sales to the bank and prepare related reports.
 </li>
 <li>
 Report any cash discrepancies immediately to the Accounts Department.
 </li>
 <li>
 Order required shop supplies and ensure availability.
 </li>
 </ul>
 
 
 
 
 
 Customer Service &amp; Sales Support
 
 
 <ul>
 <li>
 Handle customer complaints professionally and ensure customer satisfaction.
 </li>
 <li>
 Process merchandise returns and exchanges according to company policies.
 </li>
 <li>
 Support sales targets through excellent service and floor supervision.
 </li>
 </ul>
 
 
 
 
 
 Team Management &amp; Scheduling
 
 
 <ul>
 <li>
 Ensure staff punctuality and attendance; report repeated issues to HR.
 </li>
 <li>
 Prepare staff rosters to ensure proper manpower coverage.
 </li>
 <li>
 Ensure team awareness and compliance with store security procedures.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Brand Standards
 
 
 <ul>
 <li>
 Ensure the stock room is clean, organized, and well maintained.
 </li>
 <li>
 Ensure the team follows store SOPs and BFL Group policies and procedures.
 </li>
 <li>
 Uphold the image and reputation of the store at all times.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 3+ years of retail experience in a supervisory or ASM role.
 </li>
 <li>
 High school diploma or equivalent; retail or business qualifications are an advantage.
 </li>
 <li>
 Strong leadership, communication, and people management skills.
 </li>
 <li>
 Ability to lead the store and team independently when required.
 </li>
 <li>
 Strong customer service and complaint-handling skills.
 </li>
 <li>
 Good understanding of retail KPIs, sales targets, and store operations.
 </li>
 <li>
 Ability to work under pressure and make quick decisions.
 </li>
 <li>
 Flexible to work weekends, holidays, and shift schedules.
 </li>
 <li>
 Basic knowledge of POS systems, inventory tools, and Microsoft Office.
 </li>
 </ul>
 
 
 
 
 If you think you are fit for this job position, then apply right away. You are steps away from joining a
 
 Great Place to Work&copy;
 
 and we would love to meet you soon!
 
</div>

Assistant Store Manager

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or related field.
 
 
 &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
 
 
 &bull; Excellent oral communication skills.
 
 
 &bull; Experience with Front Office systems.
 
 
 &bull; Fluent in English, both written and spoken.
 
 
 
</div>

Guest Service Centre Manager

Explore 178+ Assistant front office manager in Oman this March. Find roles across top companies and apply now to boost your career.