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bpo associate (data entry / data processing)

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assistant manager bpo operations international

Abacus Outsourcing

Job descriptionCompany IntroductionAbacus has been at the forefront of delivering innovative business solutions for nearly 35 years, empowering organizations to turn their visions into reality. With a strong emphasis on industry-specific solutions and technology-driven delivery, we are dedicated to helping our clients achieve leadership in their sectors. Our commitment to embracing change with vision, courage, and integrity makes us a trusted partner for our clients.Position: Assistant Manager BPO OperationsJob Description:Team Leadership and Management:Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.Operational Excellence:Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.Client Relationship Management:Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.Process Improvement and Innovation:Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.Job Specification:Bachelor&rsquo;s degree5+ Years post education experienceWorking Days: Monday to FridayBenefits:<ul><li>Weekly 2 Days Off</li><li>EOBI</li><li>Medical Life Insurance (IPD + OPD)</li><li>Annual, Casual and Sick Leaves (38)</li><li>Annual Increment (Performance based)</li></ul>At Abacus, we&rsquo;re not just a workplace; we&rsquo;re a community built on core values. As advocates of diversity and inclusion, we proudly stand as an Equal Opportunity Employer, ensuring equitable opportunities for all. We uphold the highest standards of accountability, encouraging every team member to take ownership of their work and contribute to our shared goals. Collaboration is fundamental to our success; we believe in the power of teamwork. We foster a culture of continuous learning, where curiosity is celebrated, and growth is nurtured. Respect and empathy guide our interactions, and we embrace bold ideas and open dialogue, believing that innovation flourishes in an environment of openness.Join us at Abacus, where our values not only define our work but also shape our identity as a community!Job Type: Full-timeApplication Question(s):<ul><li>Have you completed your bachelor's degree?</li></ul>Work Location: In person

Assistant Manager BPO Operations (International)

Abacus is seeking a highly organized and performance-focused Assistant Manager &ndash; Customer Services to support the effective delivery of call center and back-office operations. The successful candidate will assist in managing operational performance, ensuring service excellence, and maintaining strong client and team relationships.Key Responsibilities<ul><li>Support the management of daily BPO operations across inbound, outbound, customer service, and back-office projects.</li><li>Monitor operational performance to ensure KPIs, SLAs, and quality standards are consistently achieved.</li><li>Provide operational guidance, coaching, and performance feedback to team leaders and agents.</li><li>Collaborate with Quality Assurance and Training teams to identify development needs and implement improvement initiatives.</li><li>Analyze performance metrics and prepare structured reports for senior management review.</li><li>Address client and operational escalations in a timely and professional manner.</li><li>Assist in driving process improvements to enhance efficiency, service quality, and customer satisfaction.</li><li>Ensure strict adherence to company policies, regulatory requirements, and industry best practices.</li><li>Support workforce management activities, including scheduling, attendance monitoring, and resource planning.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related discipline (Required).</li><li>4&ndash;6 years of experience in BPO or call center operations.</li><li>Minimum 2 years of experience in a supervisory or assistant managerial role.</li><li>Strong knowledge of BPO operational workflows, KPIs, SLAs, and quality assurance frameworks.</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Ability to operate effectively in a fast-paced and performance-driven environment.</li><li>Proficiency in MS Office, CRM platforms, and performance reporting tools.</li></ul>Experience Required<ul><li>Managing BPO / Call Center Operations: Minimum 2 years (Required)</li></ul>Work Location: In-person &ndash; LahoreJob Type: Full-timeWork Location: In person

Assistant Manager- Customer Services

Job SummaryThe Assistant Manager &ndash; Quality Assurance is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role supports the QA Manager in driving quality standards, compliance, agent performance improvement, and client satisfaction through data-driven insights and coaching initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.</li><li>Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.</li><li>Identify gaps in quality performance and recommend corrective actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistent evaluation standards.</li><li>Conduct calibration sessions with QA, Operations, and Training teams.</li><li>Provide structured feedback and coaching plans to improve agent performance.</li><li>Prepare and share daily, weekly, and monthly quality performance reports.</li><li>Analyze trends, root causes, and quality metrics to drive continuous improvement.</li><li>Present insights and action plans to management and stakeholders.</li><li>Assist in client audits, quality reviews, and business reviews.</li><li>Address quality-related escalations in collaboration with operations teams.</li><li>Ensure client expectations and quality benchmarks are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO/Contact Center Quality Assurance.</li><li>At least 1&ndash;2 years in a senior QA, Team Lead, or Assistant Manager role.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager QA

The Assistant Manager &ndash; Quality Assurance plays a critical role in ensuring service excellence across BPO operations by monitoring, evaluating, and continuously improving the quality of customer interactions. This position supports the QA Manager in implementing quality frameworks, ensuring compliance with client and regulatory requirements, enhancing agent performance, and driving client satisfaction through data-driven analysis, coaching, and continuous improvement initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, and tickets) in line with defined quality standards, KPIs, and client SLAs.</li><li>Ensure strict adherence to internal SOPs, regulatory requirements, and client compliance guidelines.</li><li>Identify quality gaps, performance trends, and root causes, and recommend corrective and preventive actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistency, accuracy, and calibration in evaluations.</li><li>Conduct regular calibration sessions with QA, Operations, and Training teams to align quality expectations.</li><li>Provide structured feedback, action plans, and coaching recommendations to improve agent performance.</li><li>Prepare, analyze, and share daily, weekly, and monthly quality performance reports with stakeholders.</li><li>Analyze quality metrics and trends to drive continuous process and performance improvements.</li><li>Present quality insights, risks, and improvement plans to management and clients when required.</li><li>Assist in client audits, internal quality reviews, and business review meetings.</li><li>Handle quality-related escalations in close coordination with Operations and relevant stakeholders.</li><li>Ensure client expectations, quality benchmarks, and service excellence standards are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>At least Bachelor&rsquo;s degree in Business Administration, Management, or a related field (required).</li><li>Strong understanding of contact center QA frameworks, KPIs, SLAs, and compliance standards.</li><li>Excellent analytical, reporting, communication, and stakeholder management skills.</li><li>Proven ability to coach, mentor, and lead QA teams in a fast-paced BPO environment.</li><li>Proficiency in MS Excel, reporting tools, and QA monitoring systems.</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO / Contact Center Quality Assurance.</li><li>1&ndash;2 years in a Senior QA, QA Team Lead, or Assistant Manager role.</li></ul>Job Details<ul><li>Job Type: Full-time</li><li>Work Location: On-site / In-person</li></ul>Benefits<ul><li>Provident Fund (PF)</li><li>Medical Insurance</li><li>Performance-based Bonus</li><li>Annual Increment</li><li>Paid Leaves (as per company policy)</li></ul>How to ApplyInterested candidates may apply by sharing their updated CV at: hassan.saleem@abacus-global.com Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In personApplication Deadline: 27/12/2025

Assistant Manager Call Center QA

Noah Pro Max

Location: Garden Town, Lahore Timings: 8pm - 5am (Nightshift) Salary: 150k - 200k + CommissionsJob Overview:We are seeking a highly motivated and results-driven Sales Manager with strong experience in BPO/Call Center sales. The ideal candidate will be responsible for leading the sales team, driving revenue growth, building strong client relationships, and ensuring the achievement of sales targets.Key Responsibilities:<ul><li>Develop and execute sales strategies to achieve monthly and quarterly revenue targets.</li><li>Lead, mentor, and motivate a team of sales executives to improve performance and achieve goals.</li><li>Identify new business opportunities and build a strong sales pipeline.</li><li>Manage end-to-end client communication including prospecting, pitching, closing deals, and onboarding.</li><li>Ensure high-quality customer interactions aligned with company standards.</li><li>Analyze sales reports and performance metrics to recommend improvements.</li><li>Collaborate with operations, marketing, and management to align targets and strategies.</li></ul>Requirements:<ul><li>3&ndash;5 years of sales manager experience in the BPO industry (mandatory).</li><li>Proven experience in managing a sales team within a call center/BPO environment.</li><li>Strong understanding of international sales processes (US campaigns preferred).</li><li>Excellent communication, negotiation, and client-handling skills.</li><li>Ability to work under pressure and achieve strict targets.</li><li>Strong analytical, reporting, and decision-making abilities.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Sales Manager (8pm - 5am)(Nightshift)

IPS (USA)

Job SummaryWe are seeking a detail-oriented and dependable Assistant Administrator to support the smooth functioning of daily administrative and operational activities in a fast-paced BPO environment. The role requires close coordination with HR, Operations, IT, and Management to ensure efficient office administration, staff management, policy compliance, and uninterrupted business operations.Key ResponsibilitiesAdministrative &amp; Office Operations<ul><li>Support daily office administration and ensure smooth operational flow</li><li>Maintain and organize physical and digital records, files, and documentation</li><li>Manage office supplies, inventory, and vendor coordination</li><li>Assist in preparing administrative reports, trackers, and summaries</li></ul>Staff Coordination &amp; Attendance<ul><li>Maintain attendance records, shift rosters, and leave data</li><li>Coordinate with team leads and HR on staffing requirements and schedule adjustments</li><li>Monitor punctuality and adherence to assigned shifts</li><li>Assist in onboarding formalities and documentation for new hires</li></ul>Compliance &amp; Policy Implementation<ul><li>Ensure adherence to company policies, SOPs, and BPO compliance standards</li><li>Support implementation of workplace rules, discipline, and operational guidelines</li><li>Assist management in communicating policies and procedural updates to staff</li></ul>Interdepartmental Coordination<ul><li>Liaise with HR, Operations, IT, and Finance teams for administrative support</li><li>Coordinate access, system requests, and workplace arrangements with IT</li><li>Support operational teams with documentation and logistical needs</li></ul>Reporting &amp; Management Support<ul><li>Prepare daily, weekly, and monthly administrative reports</li><li>Track operational issues and escalate to management when required</li><li>Assist senior management with scheduling, follow-ups, and internal communications</li></ul>Requirements &amp; Qualifications<ul><li>2 to 3 years of experience in an administrative role (BPO experience preferred)</li><li>Strong organizational, coordination, and multitasking skills</li><li>Good verbal and written communication skills</li><li>Proficiency in MS Office (Excel, Word, Outlook)</li><li>Ability to work 12-hour shift in a high-pressure BPO environment</li><li>Basic understanding of HR, admin, and operational processes</li><li>Problem-solving mindset with attention to detail</li></ul>Compensation &amp; Benefits<ul><li>Salary: Up to PKR 70,000</li><li>Growth and learning opportunities</li><li>Professional and supportive work environment</li></ul>Ideal Candidate Profile<ul><li>Reliable, disciplined, and process-oriented</li><li>Comfortable working extended shifts</li><li>Strong follow-up and coordination abilities</li><li>Able to handle confidential information responsibly</li></ul>Shift Timings :12 hours as per discussion in interviewTo Apply: Please email your resume with tile &lsquo;Assistant Administrator&rsquo;hamza.zubair@ipscloud.corecruitment@ipscloud.coWhatsApp: 0336-0777103Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have prior experience as assistant administrator if yes then apply</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>4year: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Assistant Administrator

Atheneum Partners Germany

About TalentVisors:TalentVisors is a fast-growing BPO providing recruitment, sourcing, and managed team solutions for global clients.About the Role:We are looking for a proactive and organized HR Generalist who can manage HR operations, hiring, performance tracking, documentation, culture initiatives, and learning &amp; development. This role requires someone who can bring structure, improve processes, and support the growth of our teams.Key Responsibilities:1. Talent Acquisition &amp; Hiring<ul><li>Manage end-to-end recruitment for internal TalentVisors roles.</li><li>Source, screen, schedule, and coordinate interviews.</li><li>Maintain candidate pipelines and hiring documentation.</li></ul>2. HR Operations &amp; Documentation<ul><li>Maintain employee records, contracts, onboarding documents, and compliance files.</li><li>Manage insurance documentation, benefits, and monthly HR checklists.</li><li>Oversee attendance, working hours, and discipline according to company policy.</li></ul>3. Performance Management &amp; KPIs<ul><li>Track KPIs for Procurement &amp; Research and Business Development teams.</li><li>Maintain performance dashboards, weekly logs, and monthly evaluations.</li><li>Support team leads in implementing performance review cycles.</li></ul>4. Learning &amp; Development<ul><li>Identify skill gaps and formalize L&amp;D plans.</li><li>Organize training sessions, workshops, onboarding programs, and competency development.</li><li>Maintain a learning calendar and track completion.</li></ul>5. HR Generalist Functions<ul><li>Support employee engagement and remote culture activities.</li><li>Handle employee queries, conflict resolution, and HR support.</li><li>Assist in policy creation and continuous process improvement.</li></ul>Requirements:<ul><li>2&ndash;4 years of HR Generalist or HR Operations experience.</li><li>Strong understanding of hiring, documentation, HR compliance, and KPI management.</li><li>Excellent English communication skills (written + spoken).</li><li>Strong command of Google Workspace / MS Office, especially Sheets and Docs.</li><li>Experience in a BPO or tech/recruitment environment preferred.</li><li>Ability to work independently with remote teams.</li></ul>What We Offer:<ul><li>Remote-first work environment.</li><li>Growth and leadership opportunities in a fast-scaling BPO.</li><li>Exposure to international clients and diverse projects.</li><li>Performance-based bonuses and benefits.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: Hybrid remote in Lahore

HR Generalist (Talent, KPIs, Documentation & L&D)

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