sales manager

admin assistant

assistant manager accounts Jobs in Lahore

assistant manager accounts

assistant manager

assistant manager digital marketing Jobs in Lahore

assistant manager digital marketing

assistant manager bpo operations

IPS (USA)

Information Process Solutions (IPS) is looking for a dynamic, process-driven, and performance-oriented Assistant Manager BPO Operations to oversee and improve operational excellence across multiple BPO campaigns. This role requires strong leadership, process optimization expertise, and the ability to ensure consistent service delivery across projects.If you excel in managing teams, improving workflows, and driving KPIs, we&rsquo;d love to speak with you.Location: IPS Campus, Opp. PEL Factory, Qainchi Stop, Blue Gate (Old Daraz Warehouse), Ferozepur Road, LahoreSeniority Level: Middle ManagementExperience Required: Minimum 5 YearsQualification: BS/MS in Business Administration or a relevant fieldMajor Job ResponsibilitiesOperational Leadership &amp; Process Standardization<ul><li>Develop, streamline, and implement SOPs to standardize BPO operations across campaigns.</li><li>Ensure seamless workflow execution and eliminate operational gaps.</li><li>Oversee day-to-day operations and ensure alignment with service-level expectations.</li><li>Ensure processes meet compliance requirements and organizational standards.</li></ul>Sales &amp; Revenue Growth<ul><li>Monitor key performance metrics to drive sales conversions and meet revenue targets.</li><li>Collaborate with Campaign Heads to design performance-driven strategies.</li><li>Track daily/weekly/monthly sales performance and recommend improvements.</li><li>Ensure consistent achievement of revenue KPIs.</li></ul>Floor Management &amp; Discipline<ul><li>Maintain discipline, productivity, and professional conduct across the floor.</li><li>Ensure agents meet customer-handling and campaign expectations.</li><li>Lead daily operational routines and ensure timely resolution of performance issues.</li></ul>Agent Monitoring &amp; Performance Enhancement<ul><li>Conduct call audits, evaluations, and coaching sessions.</li><li>Identify skill gaps and coordinate with HR/L&amp;D for training.</li><li>Improve communication standards, including accent and clarity.</li><li>Support communication and sales enhancement trainings.</li></ul>Quality Assurance &amp; Compliance<ul><li>Ensure QA standards are consistently maintained across all workflows.</li><li>Implement feedback loops and quality-control measures.</li><li>Ensure accuracy in agent output and maintain strong QA scores.</li></ul>Campaign Management &amp; Coordination<ul><li>Support Campaign Heads in optimizing campaign processes.</li><li>Ensure achievement of campaign-level KPIs.</li><li>Assist in improving inbound/outbound call flows.</li></ul>New Campaign Initialization &amp; Transition<ul><li>Work with senior leadership to plan, launch, and transition new campaigns.</li><li>Ensure operational readiness including workforce planning.</li><li>Oversee smooth transition from development to live operations.</li><li>Monitor new campaign performance and suggest improvements.</li></ul>Reporting &amp; Analysis<ul><li>Generate daily, weekly, and monthly performance reports.</li><li>Share insights on agent performance, campaign health, and operational bottlenecks.</li><li>Provide data-driven recommendations for improving efficiency.</li></ul>Required Knowledge, Skills, and Abilities<ul><li>Strong understanding of BPO operations, call center processes, and campaign management.</li><li>Proven leadership, team management, and discipline enforcement skills.</li><li>Excellent analytical, reporting, and problem-solving capabilities.</li><li>Ability to work collaboratively with HR, L&amp;D, Marketing, IT, and senior leadership.</li><li>Strong communication and coaching abilities.</li><li>Experience in SOP creation and process standardization.</li></ul>Compensation and BenefitsIPS offers a performance-driven work culture along with:<ul><li>Market-competitive salary</li><li>Health insurance (IPD &amp; OPD)</li><li>Provident fund</li><li>Bi-annual and annual increments</li><li>Fuel card and subsidized meal</li><li>In-house gym and recreational activities</li><li>Growth and leadership development opportunities</li></ul>Our CultureAt IPS, we value operational excellence, strong leadership, and professional growth. We offer an inclusive, collaborative environment where innovation and discipline drive success.How to ApplyInterested candidates are encouraged to apply by sending their resume to shazal.javaid@ipscloud.coor directly via WhatsApp: https://wa.me/923360777105Job Type: Full-timePay: Rs300,000.00 - Rs450,000.00 per monthApplication Question(s):<ul><li>Do you have at least 5 years of experience in BPO Operations or Call Center Management?</li><li>Have you previously managed teams, floor operations, or campaign performance in a BPO environment?</li><li>Do you have experience creating or implementing SOPs for operational standardization?</li><li>Are you experienced in monitoring KPIs, QA standards, and performance metrics for BPO teams?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Assistant Manager BPO Operations

ANALTYTICA

Job Title: Recruitment Executive (Female &ndash; Hybrid)Company: ATU Logistics Location: Lahore Job Type: Full-Time | HybridJob Overview:ATU Logistics is seeking a talented and proactive Recruitment Executive to manage the full recruitment lifecycle and support talent acquisition functions across the organization. The ideal candidate will have hands-on experience in sourcing, screening, interviewing, and onboarding candidates for various departments, especially roles in logistics, operations, dispatching, customer support, and sales. This role requires strong communication skills, attention to detail, and the ability to work independently in a hybrid environment.Key Responsibilities:<ul><li>Manage end-to-end recruitment for all company positions including logistics staff, call center agents, dispatchers, sales representatives, and administrative roles.</li><li>Source candidates through multiple channels such as LinkedIn, job portals, referrals, social media, talent databases, and networking.</li><li>Conduct initial screening calls, shortlist candidates, schedule interviews, and coordinate with hiring managers.</li><li>Develop and maintain a strong talent pipeline for high-demand roles within ATU Logistics.</li><li>Assist in writing and posting job descriptions on recruitment portals and social platforms.</li><li>Conduct background checks, verify documents, and manage pre-employment formalities.</li><li>Assist with onboarding processes including documentation, orientation, and coordination with HR operations.</li><li>Maintain and update applicant tracking systems (ATS) and recruitment dashboards.</li><li>Collaborate with department heads to understand staffing needs and workforce planning.</li><li>Ensure a smooth and professional candidate experience throughout the hiring process.</li><li>Support HR initiatives such as employee engagement, performance tracking, and policy implementation as needed.</li></ul>Required Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>Experience in recruitment, talent acquisition, HR coordination, or hiring for logistics/BPO/call center roles.</li><li>Strong communication skills in English (verbal and written).</li><li>Proficiency in using ATS systems, LinkedIn Recruiter, job boards, and Microsoft Office.</li><li>Excellent interviewing, screening, negotiation, and follow-up skills.</li><li>Ability to multitask, prioritize tasks, and manage high-volume recruitment.</li><li>Professional, detail-oriented, and able to maintain confidentiality.</li></ul>Preferred Skills:<ul><li>Prior experience hiring for logistics operations, dispatching teams, outbound sales, customer support, warehouse staff, or BPO campaigns.</li><li>Knowledge of recruitment metrics, talent assessment techniques, and HR documentation.</li><li>Strong understanding of modern sourcing strategies and candidate engagement.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Hybrid working model (office + remote)</li><li>Performance-based incentives</li><li>Opportunity to grow within HR &amp; Talent Acquisition</li><li>Training and continuous professional development</li></ul>Recruitment Executive | Talent Acquisition | Hiring Specialist | HR Coordinator | Female Recruiter | Logistics Recruitment | Dispatcher Hiring | BPO Recruitment | Call Center Hiring | Sourcing Specialist | Hybrid Jobs Lahore | ATU Logistics Careers | Candidate Screening | Interview Coordination | Job Posting | HR Assistant | Recruitment Operations | Applicant Tracking System | Talent Pipeline | HR RecruitmentJob Type: Full-timeWork Location: In person

Recruitment Executive (Female – Hybrid)

Zam Studios

Location: Gulberg II, LahoreTiming: 11:00 AM &ndash; 07:00 PM (Monday to Saturday)What We Offer:Market-competitive salaryProfessional work environmentGrowth opportunities within the HR department.About the Role:We are looking for a proactive and organized HR Executive to join our BPO team. The ideal candidate must have hands-on experience in recruitment (especially for call center/US campaigns) and payroll management. This role requires someone who can manage day-to-day HR operations efficiently and maintain a professional yet employee-friendly environment.Key Responsibilities:<ul><li>Recruitment &amp; Talent Acquisition</li><li>Manage end-to-end recruitment for US-based call center roles.</li><li>Source candidates through portals, social media, referrals, and walk-ins.</li><li>Conduct initial screening, interviews, and coordinate final evaluations.</li><li>Maintain candidate pipelines and track hiring metrics.</li><li>Payroll &amp; Attendance Management</li><li>Prepare monthly payroll accurately and on time.</li><li>Manage attendance records, leaves, and shift schedules.</li><li>Resolve payroll queries and coordinate with finance.</li><li>Ensure compliance with organizational policies.</li></ul>HR Operations:<ul><li>Maintain employee records and ensure timely documentation.</li><li>Assist in onboarding and orientation of new hires.</li><li>Handle employee queries professionally.</li><li>Support HR Manager with daily HR tasks and reporting.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field.</li><li>1&ndash;2 years of experience in HR (BPO experience preferred).</li><li>Strong knowledge of recruitment flows, especially for US call center roles.</li><li>Experience with payroll preparation and attendance systems.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle pressure and multitask effectively.</li><li>Good command over MS Excel and HR software.</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Human Resource Manager

Abacus Outsourcing

About the Role Abacus is looking for a passionate Training Executive to lead learning initiatives for our growing BPO/Call Center operations. You&rsquo;ll design and deliver impactful training programs to enhance agent performance, improve customer experience, and support organizational goals.Key Responsibilities<ul><li>Lead new hire, process, product, and soft skills training.</li><li>Conduct Training Needs Analysis (TNA) to address performance gaps.</li><li>Drive training KPIs: certification, nesting success, retention.</li><li>Coach &amp; mentor trainers for consistent quality delivery.</li><li>Collaborate with Operations, Quality &amp; Clients on training content.</li><li>Track &amp; report training effectiveness with data-driven insights.</li></ul>Ideal Candidate<ul><li>2 years in BPO/Call Center Training &amp; Development.</li><li>2+ years in training role.</li><li>Strong facilitation, coaching &amp; people development skills.</li><li>Proven success in agent readiness &amp; training ROI.</li><li>Excellent communication &amp; stakeholder management.</li><li>Bachelor&rsquo;s in HR, Business, Education, Psychology (I/O) or Communications; Master&rsquo;s/MBA preferred; TTT/L&amp;D certifications a plus.</li></ul>Why Join Us?<ul><li>Shape the learning culture of a leading BPO.</li><li>Exposure to global clients &amp; diverse processes.</li><li>Career growth in a dynamic, growth-focused environment.</li></ul>#TrainingAndDevelopment #BPOTalent #CallCenterCareers #LearningAndDevelopment #AssistantManager #PeopleDevelopment #CareerGrowth #CustomerExperience #L&amp;D #NowHiringJob Type: Full-timeApplication Question(s):<ul><li>Have you managed or supervised a team of trainers or training coordinators before?</li><li>Have you designed and delivered training programs specifically for a call center or BPO environment?</li><li>Do you have experience conducting Training Needs Analysis (TNA) and using data to close performance gaps?</li></ul>Work Location: In personApplication Deadline: 23/09/2025

Training Executive

Sybrid Pvt Ltd.

Key Responsibilities<ul><li>Manage end-to-end recruitment for BPO roles.</li><li>Handle employee relations, grievance management, and disciplinary actions.</li><li>Maintain HRIS records, attendance, and personnel files.</li><li>Conduct onboarding, orientation, and exit formalities.</li><li>Support performance management cycle and probation reviews.</li><li>Ensure HR policies compliance and implement improvements where needed.</li><li>Assist in payroll inputs (leaves, attendance, final settlements).</li><li>Coordinate with department heads for staffing and HR support.</li><li>Prepare HR reports, letters, and documentation.</li><li>Manage employee engagement initiatives and internal communication.</li></ul>Required Skills &amp; Competencies<ul><li>Strong understanding of BPO HR operations</li><li>Recruitment expertise (mass hiring &amp; targeted hiring)</li><li>Knowledge of labor laws &amp; HR best practices</li><li>Conflict resolution &amp; communication skills</li><li>Proficiency in MS Office and HRIS tools</li><li>Time management and multitasking ability</li><li>Problem-solving and decision-making skills</li></ul>Experience Required<ul><li>2&ndash;4 years of relevant HR Generalist experience, preferably in a BPO / Call Center environment.</li></ul>Education<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or a related field</li></ul>(MBA HR preferred )Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>BPO/Call Center HR: 2 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Human Resource Generalist

TECH DATA

About the Role:We are looking for an experienced Senior CSR / Truck Dispatcher with a strong background in trucking BPO operations and a proven track record in freight dispatch and sales. The ideal candidate will excel in lead generation, negotiation, and managing carrier/shipper relationships while ensuring efficient freight operations.Key Responsibilities:<ul><li>Generate and qualify leads within the truck dispatch and freight sales market.</li><li>Negotiate freight deals effectively to maximize profitability.</li><li>Build and maintain strong relationships with carriers and shippers.</li><li>Collaborate with internal teams to ensure smooth freight operations.</li><li>Meet or exceed sales targets and performance goals.</li><li>Work night shifts as required to support business needs.</li></ul>Required Qualifications:<ul><li>3+ years of proven experience in truck dispatch or freight sales, preferably in US/Canada markets.</li><li>Strong verbal and written communication skills.</li><li>Excellent negotiation skills with a track record of closing deals.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to work night shifts and adapt to changing schedules.</li></ul>Preferred Skills:<ul><li>Experience in a BPO setting (trucking/logistics).</li><li>Familiarity with dispatch software (e.g., TruckMate, McLeod, DAT).</li><li>Knowledge of load boards and freight market trends.</li></ul>Why Join Us?<ul><li>Competitive salary + performance-based incentives.</li></ul>Job Type: Full-timeWork Location: In person

Senior CSR /Truck Dispatcher (2+ years Experienced)

DYNAMIC SOLUTIONS

Your skills. Your value. Your salary &ndash; You decide!Job Opportunity: Business development SpecialistCompany: Dynamic Solutions-(Media Wolf)Location: Shairsha Road Garden Town, LahoreAbout Us:Dynamic Solutions delivers tailored BPO services across customer support, tech support, telemarketing, and back-office operations. As part of our diverse portfolio, includes Media Wolf TV(USA)&mdash;providing seamless access to global content through one smart, customer-centric platform for our USA customers.Website: https://dynamicsols.com/Website: https://mediawolf.tv/What You&rsquo;ll Do:-Engage with referrals from our current customer network-Build rapport with leads and understand their viewing needs-Present Media Wolf TV&rsquo;s features and benefits clearly-Close deals with a consultative, non-pushy sales approach-Maintain lead data and progress using CRM tools-Collaborate with the customer support team for after-sales follow-upWhat We&rsquo;re Looking For:-Strong interpersonal and client handling skills-Sales experience in BPO or tech industry preferred-Excellent English communication and persuasion abilities-Familiarity with U.S. market culture is a plus-Self-driven, with a results-oriented mindsetWhat We Offer:-Competitive salary (based on experience)-Performance-based incentives-Paid training on Media Wolf TV-9-hour shift (Mon&ndash;Fri)-Prayer room + Namaz breaks-Food &amp; fuel allowance-Onsite gym &amp; entertainment zone-Relaxation areas &amp; birthday celebrations-Festival &amp; annual trip events-Marriage bonus &amp; Umrah reward program-Paid leave &amp; employee recognition-Loan &amp; advance facility-Referral bonuses &amp; internal promotions-A culture where work feels like homeApply: recruiter@dynamicsols.comWhatsApp: 0340-0003008Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Customer Sales Specialist

Explore 1191+ Assistant manager bpo operations in Lahore this December. Find roles across top companies and apply now to boost your career.