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assistant manager call center operations

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>BPO Operations Managing: 2 years (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthExperience:<ul><li>Managing Call Center Operations : 2 years (Required)</li></ul>Work Location: In person

Assistant Manager Call Center Operations

Zam Studios

Location: Gulberg II, LahoreTiming: 11:00 AM &ndash; 07:00 PM (Monday to Saturday)What We Offer:Market-competitive salaryProfessional work environmentGrowth opportunities within the HR department.About the Role:We are looking for a proactive and organized HR Executive to join our BPO team. The ideal candidate must have hands-on experience in recruitment (especially for call center/US campaigns) and payroll management. This role requires someone who can manage day-to-day HR operations efficiently and maintain a professional yet employee-friendly environment.Key Responsibilities:<ul><li>Recruitment &amp; Talent Acquisition</li><li>Manage end-to-end recruitment for US-based call center roles.</li><li>Source candidates through portals, social media, referrals, and walk-ins.</li><li>Conduct initial screening, interviews, and coordinate final evaluations.</li><li>Maintain candidate pipelines and track hiring metrics.</li><li>Payroll &amp; Attendance Management</li><li>Prepare monthly payroll accurately and on time.</li><li>Manage attendance records, leaves, and shift schedules.</li><li>Resolve payroll queries and coordinate with finance.</li><li>Ensure compliance with organizational policies.</li></ul>HR Operations:<ul><li>Maintain employee records and ensure timely documentation.</li><li>Assist in onboarding and orientation of new hires.</li><li>Handle employee queries professionally.</li><li>Support HR Manager with daily HR tasks and reporting.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field.</li><li>1&ndash;2 years of experience in HR (BPO experience preferred).</li><li>Strong knowledge of recruitment flows, especially for US call center roles.</li><li>Experience with payroll preparation and attendance systems.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle pressure and multitask effectively.</li><li>Good command over MS Excel and HR software.</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Human Resource Manager

Ace Dispatch Solution

Ace Dispatch Solutions is seeking a highly motivated and experienced HR Manager to join our dynamic and growing team. The ideal candidate must have a strong HR background, preferably in a Call Center, Dispatch Center, or IT company. This position is open to female candidates only.Key Responsibilities<ul><li>Develop and implement HR strategies and policies aligned with the company&rsquo;s goals.</li><li>Lead the full recruitment cycle (job posting, interviewing, hiring, onboarding).</li><li>Support ongoing business needs through effective employee development, engagement, and retention.</li><li>Oversee and manage the performance appraisal system to ensure continuous improvement.</li><li>Maintain and update pay plans, benefits, and HR records.</li><li>Identify training needs, develop training plans, and monitor employee progress.</li><li>Ensure legal compliance and adherence to HR best practices.</li><li>Handle employee relations, conflict resolution, disciplinary actions, and terminations professionally.</li><li>Maintain a healthy, positive, and productive workplace environment.</li></ul>Requirements<ul><li>Proven experience as an HR Manager or Senior HR Executive.</li><li>Experience in a Call Center/Dispatch Center/IT company is highly preferred.</li><li>Strong understanding of HR policies, labor laws, and compliance requirements.</li><li>Ability to work with HR metrics, data, and documentation.</li><li>Excellent interpersonal, negotiation, and presentation skills.</li><li>Ability to handle sensitive situations with professionalism.</li><li>Bachelor&rsquo;s degree in Human Resources or related field.</li><li>Strong English communication skills are mandatory.</li></ul>Job Details<ul><li>Shift: 1 PM to 10 PM (9-hour shift)</li><li>Gender Requirement: Female</li><li>Salary: PKR 40,000 &ndash; 70,000</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

HR Manager (Female)

F&B ( Costa Coffee & IHOP)

Job Title: Assistant Manager Administration &ndash; Lahore Region Company: Costa Coffee &amp; IHOP PakistanWe are hiring an Assistant Manager Administration for our Lahore outlets. The person will manage daily admin tasks, coordinate maintenance, handle vendors, support store teams, maintain records, and ensure smooth operations. Candidate must have technical know-how of ACs, generators, and general maintenance issues.Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>2&ndash;4 years admin/operations experience</li><li>Strong communication &amp; reporting skills</li><li>Technical understanding of AC, generator &amp; basic equipment</li><li>Must be able to travel within Lahore</li></ul>To Apply: Send your CV to hrfnb@gerrys.com.pk with subject: Assistant Manager Administration &ndash; Lahore.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Assistant Manager Administration

Trans Global Services

Job Title: Financial Manager &amp; AccountantCompany: Trans Global Services (TGS) Campaign: U.S-Based Shift: Night Shift (6:00 PM &ndash; 3:00 AM) Location: On-site (Lahore)Job DescriptionWe are looking for a detail-oriented and highly responsible Financial Manager &amp; Accountant to manage and oversee financial operations for our U.S-based campaign. The ideal candidate must have strong accounting knowledge, excellent analytical skills, and the ability to work efficiently during night shift hours. Candidates with virtual/remote accounting or finance experience are strongly encouraged to apply.Key Responsibilities<ul><li>Manage daily financial operations, including accounts payable and receivable</li><li>Prepare monthly, quarterly, and annual financial reports</li><li>Maintain and reconcile financial statements and general ledgers</li><li>Monitor budgets, expenses, and company cash flow</li><li>Candidates who have previously worked virtually with any company will be highly preferred</li><li>Coordinate with the U.S-based finance team for timely updates</li><li>Ensure compliance with company policies and accounting standards</li><li>Process payroll, reimbursements, and vendor payments</li><li>Handle invoices, billing, and verification of financial documents</li><li>Conduct financial analysis to support business decisions</li><li>Manage internal financial records and documentation securely (on-site/virtual)</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or related field</li><li>Proven experience as an Accountant or Financial Manager (U.S campaign preferred)</li><li>Experience in virtual/remote accounting work is a plus</li><li>Strong knowledge of QuickBooks, Excel, and financial software</li><li>Excellent communication and reporting skills</li><li>Ability to work independently during night shift (6 PM&ndash;3 AM)</li><li>Strong attention to detail and time-management skills</li><li>Ability to handle confidential financial information responsibly</li></ul>Preferred Skills<ul><li>Knowledge of U.S. taxation basics is a plus</li><li>Strong analytical and problem-solving abilities</li><li>Experience preparing financial statements for BPO or call center companies</li><li>Familiarity with budgeting and forecasting models</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs120,000.00 per monthWork Location: In person

Financial Manager & Accountant

OOP Technologies

Job Description: OOP Technologies is seeking a Call Center Agent with a strong background in digital services to join our expanding team. The ideal candidate will have 1&ndash;3 years of experience in customer support, telesales, or call center operations, along with a solid understanding of web development, SEO, and digital marketing solutions. This role requires excellent communication and sales skills to effectively engage clients, understand their needs, and promote our digital service offerings.Key Responsibilities:<ul><li>Conduct outbound calls to promote and sell digital services such as Web Development, SEO, and related digital solutions.</li><li>Build and maintain positive relationships with clients through professional communication.</li><li>Identify client needs and recommend suitable digital services aligned with their business goals.</li><li>Respond promptly to client inquiries and ensure timely follow-ups.</li><li>Handle objections and resolve customer concerns in a professional manner.</li><li>Assist clients in understanding service processes, project timelines, and deliverables.</li></ul>Qualifications:<ul><li>1&ndash;3 years of experience as a Call Center Agent, Telesales Representative, or Customer Support Executive (preferably within IT or digital services).</li><li>Strong understanding of web services, SEO, and digital marketing concepts.</li><li>Excellent spoken and written communication skills (English proficiency required).</li><li>Confident in persuasion, negotiation, and objection handling.</li><li>Strong problem-solving ability and a customer-focused mindset.</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field.</li></ul>Job Details:<ul><li>Job Type: Full-Time (On-site)</li><li>Work Hours: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Location: Iqbal Town, Lahore</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul>Work Location: In person

Call Center Agent (Digital Services)

Sybrid Pvt Ltd.

Key Responsibilities<ul><li>Manage end-to-end recruitment for BPO roles.</li><li>Handle employee relations, grievance management, and disciplinary actions.</li><li>Maintain HRIS records, attendance, and personnel files.</li><li>Conduct onboarding, orientation, and exit formalities.</li><li>Support performance management cycle and probation reviews.</li><li>Ensure HR policies compliance and implement improvements where needed.</li><li>Assist in payroll inputs (leaves, attendance, final settlements).</li><li>Coordinate with department heads for staffing and HR support.</li><li>Prepare HR reports, letters, and documentation.</li><li>Manage employee engagement initiatives and internal communication.</li></ul>Required Skills &amp; Competencies<ul><li>Strong understanding of BPO HR operations</li><li>Recruitment expertise (mass hiring &amp; targeted hiring)</li><li>Knowledge of labor laws &amp; HR best practices</li><li>Conflict resolution &amp; communication skills</li><li>Proficiency in MS Office and HRIS tools</li><li>Time management and multitasking ability</li><li>Problem-solving and decision-making skills</li></ul>Experience Required<ul><li>2&ndash;4 years of relevant HR Generalist experience, preferably in a BPO / Call Center environment.</li></ul>Education<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or a related field</li></ul>(MBA HR preferred )Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>BPO/Call Center HR: 2 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Human Resource Generalist

Explore 1158+ Assistant manager call center operations in Lahore this December. Find roles across top companies and apply now to boost your career.