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assistant manager training lls

The Citizens Foundation (TCF)

DescriptionDesign, conduct, and evaluate training activities under Accelerated Learning Programme (ALO) for out-of-school children of Pakistan and Adult Literacy Programme. Adapting it to TCF community and non-TCF community context. Assist Manager Training to analyze training needs and refine training model accordingly.<ul><li>Design and adapt in person capacity building program and digital training modules for Accelerated Learning programme and Adult Literacy Programme.</li><li>Design and/or develop specific training modules and assessments.</li><li>Assist in developing training plan and budget.</li><li>Conduct (on-site as well as virtual) ToTs and teacher trainings.</li><li>Gather both qualitative and quantitative data from field visits on different aspects of training through classroom observations, interviews, focus groups, and reviews of written documentation.</li><li>Assist in preparing clear, user-friendly reports, presentations, and data visualizations for the education management team for strategic road-mapping</li><li>Use a variety of available data to identify training programme needs and areas of improvement.</li><li>Provide support in relevant cross-functional projects</li></ul>Required Skills<ul><li>Strong command over written and spoken Urdu, Sindhi and English.</li><li>Proofreading and editing of text in Urdu, Sindhi and English both.</li><li>Ability to work effectively in collaborative environments</li><li>Ability to give clear and engaging presentations</li><li>Background in training, teaching, and/or content design</li><li>Passion to work with under-served communities</li><li>Sound understanding of research methods and data management, and comfort with data analysis</li><li>Proficiency in using MS Office (Word, Excel, PowerPoint, Outlook, etc.)</li><li>Familiarity with design thinking</li><li>Sound communication and interpersonal skills</li></ul>EducationMinimum Qualification Bachelors in the social sciences, humanities, or liberal artsExperience2-3 years of work experience in the development/education sector particularly in non-formal education sector. (experience in training design and execution is preferred)Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Assistant Manager Training (LLS)

Abacus Outsourcing

About the Role Abacus is looking for a passionate Assistant Manager &ndash; Training to lead learning initiatives for our growing BPO/Call Center operations. You&rsquo;ll design and deliver impactful training programs to enhance agent performance, improve customer experience, and support organizational goals.Key Responsibilities<ul><li>Lead new hire, process, product, and soft skills training.</li><li>Conduct Training Needs Analysis (TNA) to address performance gaps.</li><li>Drive training KPIs: certification, nesting success, retention.</li><li>Coach &amp; mentor trainers for consistent quality delivery.</li><li>Collaborate with Operations, Quality &amp; Clients on training content.</li><li>Track &amp; report training effectiveness with data-driven insights.</li></ul>Ideal Candidate<ul><li>4&ndash;6 years in BPO/Call Center Training &amp; Development.</li><li>2+ years in a supervisory or assistant manager training role.</li><li>Strong facilitation, coaching &amp; people development skills.</li><li>Proven success in agent readiness &amp; training ROI.</li><li>Excellent communication &amp; stakeholder management.</li><li>Bachelor&rsquo;s in HR, Business, Education, Psychology (I/O) or Communications; Master&rsquo;s/MBA preferred; TTT/L&amp;D certifications a plus.</li></ul>Why Join Us?<ul><li>Shape the learning culture of a leading BPO.</li><li>Exposure to global clients &amp; diverse processes.</li><li>Career growth in a dynamic, growth-focused environment.</li></ul>Apply Now: hassan.saleem@abacus-global.comApplication Questions:<ul><li>Have you led a team of trainers/coordinators?</li><li>Designed/delivered training for a BPO/call center?</li><li>Conducted TNA &amp; closed performance gaps using data?</li></ul>#TrainingAndDevelopment #BPOTalent #CallCenterCareers #LearningAndDevelopment #AssistantManager #PeopleDevelopment #CareerGrowth #CustomerExperience #L&amp;D #NowHiringJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Have you managed or supervised a team of trainers or training coordinators before?</li><li>Have you designed and delivered training programs specifically for a call center or BPO environment?</li><li>Do you have experience conducting Training Needs Analysis (TNA) and using data to close performance gaps?</li></ul>Work Location: In person

Assistant Manager – Training & Development

Job Title: Assistant Manager Call Center OperationsLocation: Lahore, PakistanDepartment: BPO OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.3&ndash;5 years of experience in BPO operations, including 1&ndash;2 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Why Join Us?At Abacus, you'll be part of a forward-thinking organization that values innovation, collaboration, and professional growth. This role offers a platform to lead impactful projects and make a real difference in operational success.Ready to take the next step in your career?&quot;Please read the job description and requirements carefully before applying. Only apply if you meet the qualifications, as applying without meeting them may affect your eligibility for other positions.&quot;Send your updated resume to hassan.saleem@abacus-global.com with the subject line: Application &ndash; Assistant Manager Call Center Operations.We look forward to welcoming a passionate leader to our team!Job Type: Full-timePay: Up to Rs200,000.00 per monthWork Location: In person

Assistant Manager Contact Center (International)

Delta Gulf Overseas

Job Title: Assistant Manager &ndash; Human ResourcesLocation: Johar Town, Lahore Job Type: Full-time, On-site Experience Required: 4&ndash;5 years Education: Bachelor&rsquo;s or Master&rsquo;s degree in Human Resource Management, Business Administration, or a related field Reporting To: HR Manager / Head of HR Working Hours: 9:00 AM &ndash; 6:00 PM (Morning Shift)Job OverviewWe are seeking a highly motivated and detail-oriented Assistant Manager &ndash; Human Resources to support our growing team. The ideal candidate will assist in managing core HR functions such as recruitment, employee relations, performance management, and HR operations.This role requires a proactive individual with strong communication and leadership skills who can effectively support HR strategy and day-to-day operations.Key ResponsibilitiesRecruitment &amp; Onboarding<ul><li>Assist in developing job descriptions and managing end-to-end recruitment processes</li><li>Coordinate interviews, assessments, and candidate evaluations</li><li>Oversee employee onboarding, orientation, and documentation</li></ul>Employee Relations &amp; Engagement<ul><li>Address employee concerns and grievances professionally</li><li>Support the implementation of employee engagement activities and events</li><li>Promote a positive and inclusive workplace culture</li></ul>HR Operations &amp; Compliance<ul><li>Maintain and update employee records in HRIS or internal databases</li><li>Ensure HR policies are implemented consistently and fairly</li><li>Support payroll processing by providing attendance and leave data</li><li>Assist in audits and compliance with labor laws and company policies</li></ul>Performance &amp; Training Management<ul><li>Assist in the performance appraisal process</li><li>Identify training needs and coordinate learning and development initiatives</li><li>Track employee performance metrics and generate related reports</li></ul>Reporting &amp; Support<ul><li>Prepare HR reports, analytics, and dashboards for management</li><li>Support the HR Manager in strategic planning and execution</li><li>Coordinate with different departments to ensure smooth HR services</li></ul>Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Human Resource Management, Business Administration, or a related field</li><li>4&ndash;5 years of relevant experience in a similar HR role</li><li>Solid understanding of HR practices, labor laws, and compliance</li><li>Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with HRMS/HRIS is a plus</li><li>Strong interpersonal and communication skills</li><li>Ability to handle confidential information with integrity</li><li>Excellent organizational and problem-solving skills</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Assistant Manager, Human Resources

Banera Country Club

About the Role: Aslam Supermarket is looking to hire an Assistant HR Manager located on Raiwind Road, Lahore.Please note that you will be required to manage your own commute; the company will not provide any commute or transportation facility.Who We Are: Aslam Supermarket has been a trusted name in the retail industry, providing quality products to customers. We are committed to ensuring the highest standards of customer satisfaction.What You'll Be Doing:As an Assistant HR Manager, you will have the following responsibilities:1. Recruitment and Talent Acquisition: Source, screen, and select candidates for various positions within the organization.2. Employee Relations: Foster positive relationships between employees and management, handle grievances, and promote a positive work culture.3. Training and Development: Coordinate and implement training programs to enhance employee skills and performance.4. Performance Management: Develop and implement performance appraisal systems and provide feedback to employees to improve performance.5. Compensation and Benefits: Administer employee compensation and benefits programs, ensuring compliance with legal requirements and internal policies.6. HR Policy Development: Develop and update HR policies and procedures in line with organizational goals and legal requirements.7. Compliance: Ensure compliance with laws, regulations, and internal policies.Who We're Looking For:The ideal candidate should have:1. Minimum 5-7 years of HR experience.2. Experience in HR roles within the retail sector is preferred.3. Proficiency in HRIS (ERP, Time Trax) and Microsoft Office Suite.Requirements and Skills:1. Familiarity with HR software and tools.2. Bachelor's degree in Human Resources Management, Business Administration, or related field (Master's degree preferred)Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Assistant Manager Human Resources

Nestlé USA

<div>Location: Kabirwala Factory, Pakistan 
Company: Nestl&eacute; 
Job Type: Full Time, Permanent 
Qualification: Masters/Bachelors Degree 
 
Position Summary 
The Assistant Manager Talent oversees recruitment, training, coaching, and leadership development at the factory level. He/she is responsible to execute the Education &amp; Training (E&amp;T) Master Plan, design and update E&amp;T methodologies, and ensure smooth execution of talent and succession strategies to develop and retain talent, providing a competitive business advantage.<div>
A day in the life of an Assistant Manager Talent: 
<ul><li>Align and execute People Strategies to enhance employee contributions for both short and long-term business needs. Support Nestl&eacute; initiatives like Leadership Principles and Organizational Alignment. Foster an open, empowering, and equitable culture, ensuring flawless execution of Organizational Development initiatives.</li><li>In alignment with corporate talent team, act as a catalyst for driving HR initiatives at site. Shape a culture that supports Nestl&eacute;&rsquo;s goals by coaching line managers in core people processes.</li><li>Lead performance management, talent and succession planning</li><li>Contribute to training and coaching plans, delivering leadership development knowledge across functional units. Conduct competency assessments to ensure effective methods and knowledge sharing.</li><li>Lead the Recruitment process, ensuring Talent Acquisition capabilities are in place. Strengthen the Nestl&eacute; Employer Brand to ensure a quality candidate experience and grow the talent bench through multiple sourcing channels.</li></ul></div><div>
What Will Make You Successful? 
<ul><li>Bachelors/Masters (Preferably in Business Administration, Human Resource Management or Organizational Psychology) from an HEC recognized institution.</li><li>3 to 5 years of relevant experience in talent management, organizational development, learning or business partnering</li><li>Ability to be proactive, adaptable, and quickly respond to changing market demands. Stay ahead of the curve by continuously learning and adapting the ongoing workforce planning and retention strategies.</li><li>Ability to actively engage with internal employees by highlighting the company's values, culture, career growth opportunities, and employee benefits during career conversations.</li><li>Working exposure in matrix structured organizations with multiple divisions and/or business groups/categories. Prior experience of working in the FMCG sector will be an added plus.</li><li>Ability to build rapport and trust with line managers, HR teams, and other internal/external stakeholders.</li></ul></div></div>

Assistant Manager Talent - Kabirwala Factory

Nestlé

<div>
 
 Position Snapshot
 
 
 
 Location: Sheikhupura Factory, Pakistan
 
 
 Company: Nestl&eacute;
 
 
 Job Type: Full Time, Permanent
 
 
 Qualification: Masters/Bachelors Degree
 
 
 
 Position Summary
 
 
 
 The Assistant Manager Talent oversees recruitment, training, coaching, and leadership development at the site level. He/she is responsible to execute the Education &amp; Training (E&amp;T) Master Plan, design and update E&amp;T methodologies, and ensure smooth execution of talent and succession strategies to develop and retain talent, providing a competitive business advantage.
 
 
 
 A day in the life of Assistant Manager Talent:
 
 
 
 <ul>
 <li>
 Align and execute People Strategies to enhance employee contributions for both short and long-term business needs. Support Nestl&eacute; initiatives like Leadership Principles and Organizational Alignment. Foster an open, empowering, and equitable culture, ensuring flawless execution of Organizational Development initiatives.
 </li>
 <li>
 Act as a catalyst for change, challenging existing structures to drive superior performance. Offer alternative solutions to business issues, ensuring smooth organizational transitions. Shape a culture that supports Nestl&eacute;&rsquo;s goals by coaching line managers in core people processes.
 </li>
 <li>
 Ensure the Performance Management system aligns individual objectives with company goals, rewarding high performance and addressing poor performance. Implement talent management practices to improve organizational performance.
 </li>
 <li>
 Contribute to training and coaching plans, delivering leadership development knowledge across functional units. Conduct competency assessments to ensure effective methods and knowledge sharing.
 </li>
 <li>
 Optimize the Recruitment process for efficiency and compliance, ensuring Talent Acquisition capabilities are in place. Manage the Nestl&eacute; Employer Brand to ensure a consistent candidate experience and grow the talent bench through multiple sourcing channels.
 
 
 </li>
 </ul>
 
 What Will Make You Successful?
 
 
 
 <ul>
 <li>
 Bachelors/Masters (Preferably in Business Administration, Human Resource Management or Organizational Psychology) from an HEC recognized institution.
 </li>
 <li>
 3 to 5 years of relevant experience in talent management, organizational development, learning or business partnership.
 </li>
 <li>
 Ability to be proactive, adaptable, and quickly respond to changing market demands. Stay ahead of the curve by continuously learning and adapting the ongoing workforce planning and retention strategies.
 </li>
 <li>
 Ability to actively engage with internal employees by highlighting the company's values, culture, career growth opportunities, and employee benefits during career conversations.
 </li>
 <li>
 Working exposure in matrix structured organizations with multiple divisions and/or business groups/categories. Prior experience of working in the FMCG sector will be an added plus.
 </li>
 <li>
 Ability to build rapport and trust with line managers, HR teams, and other internal/external stakeholders.
 </li>
 </ul>
</div>

Assistant Manager Talent - Sheikhupura Factory

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