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assistant manager internal audit Jobs in Lahore

assistant manager internal audit

assistant qa call evaluation officer

Seven Zones Travel

We are looking for a detail-oriented Assistant QA Call Evaluation Executive to join our Quality Assurance team. In this role, you will be responsible for monitoring and evaluating inbound and outbound calls to ensure they meet our company&rsquo;s high standards of service, compliance, and professionalism. You will play a vital role in identifying performance gaps and providing the necessary feedback to help our frontline agents succeed.Key Responsibilities<ul><li>Call Monitoring: Conduct daily audits of recorded and/or live calls to evaluate communication quality, script adherence, and technical accuracy.</li><li>Scoring &amp; Evaluation: Grade calls based on predefined rubrics and Key Performance Indicators (KPIs) such as First Call Resolution (FCR) and Customer Satisfaction (CSAT).</li><li>Feedback &amp; Coaching: Provide constructive, written, and verbal feedback to agents to help improve their performance and soft skills.</li><li>Data Reporting: Maintain accurate logs of evaluation results and assist in preparing weekly/monthly quality reports for management.</li><li>Trend Analysis: Identify recurring issues or &quot;pain points&quot; in customer interactions and suggest process improvements.</li><li>Calibration: Participate in regular calibration sessions with the QA team to ensure consistency in scoring across the department.</li></ul>Requirements &amp; Qualifications<ul><li>Experience: 1&ndash;2 years of experience in a call center environment (Customer Service or Sales). Prior experience in a QA</li><li>Education: High School Diploma or equivalent; Bachelor&rsquo;s degree preferred.</li><li>Communication: Exceptional verbal and written communication skills in English</li><li>Analytical Skills: Strong attention to detail with the ability to spot subtle errors in tone, compliance, or procedure.</li><li>Tech Savvy: Proficiency in MS Office (especially Excel/Google Sheets) and familiarity with CRM software</li><li>Soft Skills: A patient and professional demeanor; ability to deliver &quot;corrective feedback&quot; in a positive, motivating manner.</li></ul>Why Join Us?<ul><li>Competitive salary</li><li>Clear career path into Senior QA Manager</li><li>Dynamic, fast-paced work environment.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Assistant QA Call Evaluation officer

Abacus Outsourcing

Requirements:<ul><li>Qualification: Graduation is mandatory.</li><li>Experience: Minimum 1&ndash;2 years of QA experience in an international campaign, preferably in the FinTech industry.</li><li>Strong understanding of call monitoring and quality evaluation.</li><li>Ability to provide constructive feedback and coaching to agents.</li><li>Good knowledge of QA scorecards, KPIs, and quality standards.</li><li>Excellent communication and analytical skills.</li></ul>Responsibilities:<ul><li>Monitor and evaluate customer service calls to ensure quality standards.</li><li>Prepare QA reports and performance feedback for agents.</li><li>Identify areas of improvement and coordinate with the team for quality enhancement.</li><li>Ensure compliance with company policies and campaign requirements.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable handling escalations and ensuring SLA compliance while mentoring a team?</li><li>Have you managed KPIs, performance reports, and client expectations in your previous roles?</li><li>Do you have at least 1 year of experience leading a team in a BPO or call center environment?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Quality Assurance (QA) – International Campaign

Tibbi Pvt LTD

Job Summary: The Feedback Call Auditor at Aesthetics Lab is responsible for evaluating client feedback calls related to aesthetic treatments, diagnostic services, consultations, and post-procedure follow- ups. The role ensures that client interactions reflect the service quality standards, ethical practices, confidentiality requirements, and brand values. The auditor plays a critical role in improving client satisfaction, trust, and service excellence while ensuring compliance with healthcare and data privacy regulations.Key Responsibilities: Feedback Call Monitoring &amp; Evaluation &middot; Audit recorded and/or live client feedback calls related to aesthetic procedures, skin treatments, cosmetic diagnostics, and all other services. &middot; Evaluate calls for tone, empathy, clarity, professionalism, and client-centric communication. &middot; Ensure agents accurately capture client feedback, concerns, and post-treatment experiences. &middot; Assess adherence to approved call scripts, medical disclaimers, and escalation protocols.Client Experience &amp; Quality Assurance &middot; Ensure client interactions align with the service standards and ethical healthcare practices. &middot; Verify that sensitive medical and personal information is handled confidentially and respectfully. &middot; Monitor compliance with communication guidelines and internal SOPs. &middot; Identify any miscommunication regarding procedures, results, pricing, risks, or aftercare.Compliance &amp; Risk Monitoring &middot; Ensure calls comply with data privacy regulations (applicable local healthcare laws). &middot; Flag and escalate critical issues such as client dissatisfaction, safety concerns, misinformation, or complaints. &middot; Identify potential medico-legal risks arising from call handling or communication gaps.Reporting &amp; Documentation &middot; Prepare detailed audit reports highlighting call quality, compliance gaps, and client sentiment. &middot; Maintain structured audit records, scorecards, and trend reports. &middot; Track recurring client concerns related to treatment outcomes, delays, hygiene, staff behaviour, or follow-up. Feedback &amp; Coaching Support &middot; Share clear, constructive, and empathetic feedback with call agents and client coordinators. &middot; Support training teams with real-call insights to improve communication and service etiquette. &middot; Participate in calibration sessions to maintain consistency in audit scoring and interpretation.Process &amp; Service Improvement &middot; Identify systemic service issues affecting client satisfaction and retention. &middot; Recommend improvements in call scripts, client communication flow, and feedback processes. &middot; Collaborate with operations and branch managers to enhance client experience.Client Sentiment &amp; CX Analysis &middot; Analyse client sentiment, expectations, and satisfaction levels from feedback calls. &middot; Highlight key drivers of client trust, referrals, and complaints.Required Skills &amp; Competencies &middot; Strong understanding of call auditing and quality evaluation frameworks. &middot; Knowledge of client communication standards in healthcare or aesthetics. &middot; Familiarity with call monitoring tools, and QA software. &middot; Proficiency in MS Excel / Google Sheets for reporting and analysis. &middot; Excellent listening, analytical, and observation skills. &middot; High attention to detail and strong sense of accountability. &middot; Empathy and sensitivity when handling client-related information. &middot; Clear, professional verbal and written communication. &middot; Ability to provide unbiased, constructive feedback.Educational Qualifications: &middot; Bachelor&rsquo;s degree in any discipline (Healthcare or Management preferred). &middot; Certification in Quality Management, Healthcare Quality, or Customer Experience is an advantage.Experience Requirements: &middot; 1&ndash;3 years of experience in call auditing, quality analysis, or client experience roles &middot; Prior experience in aesthetics clinics, diagnostic labs, hospitals, or healthcare preferred.Work Location: In person

Feedback Call Auditor (Female)

Sybrid Pvt Ltd.

Position: Quality Assurance (QA) Executive Salary Range: PKR 50,000 &ndash; 80,000 Industry: BPO / Call Center Location: LahoreJob OverviewWe are looking for an experienced Quality Assurance (QA) Executive for the BPO industry to ensure high standards of customer service and compliance. The QA Executive will be responsible for monitoring calls, evaluating agent performance, and providing feedback to improve service quality.Key Responsibilities<ul><li>Monitor and evaluate customer service calls, chats, and emails to ensure quality standards are met.</li><li>Conduct call audits and quality assessments based on defined QA parameters.</li><li>Provide constructive feedback and coaching to agents to improve performance.</li><li>Prepare daily, weekly, and monthly QA reports.</li><li>Identify training needs and quality gaps within the team.</li><li>Ensure compliance with company policies and campaign requirements.</li><li>Work closely with Team Leads and Operations to improve overall performance.</li><li>Maintain proper documentation of quality evaluations.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of QA experience in the BPO / Call Center industry.</li><li>Strong analytical and listening skills.</li><li>Experience with call monitoring, quality scorecards, and reporting.</li><li>Good communication and feedback delivery skills.</li><li>Ability to identify performance improvement areas.</li></ul>Education<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li></ul>Pay: Rs50,000.00 - Rs80,000.00 per hourWork Location: In person

Quality Assurance (QA) | Domestic Call Center

WBM PVT LTD

Job Description:We are looking for a detail-oriented and responsible Quality Assurance (QA) Officer to join our team. The ideal candidate will be responsible for monitoring and improving product/service quality, ensuring company standards are met, and maintaining compliance with internal policies.Responsibilities:<ul><li>Monitor daily operations to ensure quality standards are maintained</li><li>Conduct inspections and quality checks</li><li>Identify process improvements and suggest corrective actions</li><li>Prepare quality reports and documentation</li><li>Ensure compliance with company policies and safety standards</li><li>Coordinate with different departments to maintain quality performance</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>Proven experience in Quality Assurance or related field</li><li>Strong attention to detail</li><li>Good communication and reporting skills</li><li>Ability to analyze data and identify issues</li><li>Knowledge of quality control standards and procedures</li></ul>Skills:<ul><li>Problem-solving skills</li><li>Time management</li><li>Team coordination</li><li>Microsoft Office proficiency</li></ul>Benefits:<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li></ul>How to Apply:Interested candidates can apply through Indeed.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Quality Assurance Specialist

Artema Medical Group

As a Management Trainee Officer (MTO) at Artema Medical, you will be an integral part of our dynamic team, responsible for supporting both operations and sales functions. This role offers a unique opportunity to gain hands-on experience in the biomedical equipment and surgical instruments industry while contributing to the growth and success of our company.Key Responsibilities;Sales Assistance<ul><li>Support sales team in client targeting via LinkedIn, email outreach, and assist in proposal creation and product demos.</li><li>Maintain product listings for visibility, provide responsive customer support to resolve inquiries efficiently.</li></ul>Operations Support<ul><li>Oversee daily operations and documentation, ensuring compliance and efficiency.</li><li>Coordinate with QC/QA teams to uphold product standards, streamline documentation, and analyze metrics for improvement.</li></ul>Qualification:<ul><li>Bachelor&rsquo;s Degree in Business Administration, Marketing, Management, Operations or related field</li><li>Strong communication and interpersonal skills</li><li>Excellent organizational skills and attention to deal with the ability to manage multiple tasks</li><li>Proficiency in MS Office and familiarity with CRM software is a plus</li><li>Females are also encouraged to apply.</li></ul>Job Types: Full-time, FresherPay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

MTO Sales and Operations

HZA SMC PVT LTD

We Are Hiring - Assitant Admin OfficerCompany: HZA SMC (E-Commerce Company) Location: 895 N, Basement &ndash; J Solar Building, Beside LAPS School, Poonch Road, Samnabad, Lahore Working Hours: 5:00 AM to 2:30 PM Salary Range: PKR 20,000 &ndash; 35,000 (Based on Skills &amp; Experience)Position: Assistant Admin OfficerWe are looking for a responsible and organized Assistant Admin Officer to join our growing team.Responsibilities:<ul><li>Handling office documentation and record keeping</li><li>Managing attendance and basic HR coordination</li><li>Assisting in daily administrative tasks</li><li>Coordinating with different departments</li><li>Maintaining office discipline and compliance</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s preferred</li><li>Basic MS Office knowledge (Excel, Word)</li><li>Good communication skills</li><li>Punctual, responsible, and professional attitude</li><li>Fresh candidates can apply</li></ul>Employee Benefits:<ul><li>Sick Leaves</li><li>Casual Leaves</li><li>Provident Fund</li><li>Parental Paid Leaves</li><li>Tea</li></ul>Apply Now: +92 334 0440848 Send your CV via WhatsApp.Join HZA SMC and grow your career in a professional e-commerce environment!Pay: Rs20,000.00 - Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Assistant Admin: 1 year (Preferred)</li></ul>Work Location: In person

Assistant Admin Officer

Explore 505+ Assistant qa call evaluation officer in Lahore this March. Find roles across top companies and apply now to boost your career.