operations manager

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it security specialist Jobs in Doha Qatar

it security specialist

administration assistant Jobs in Doha Qatar

administration assistant

administration officer Jobs in Doha Qatar

administration officer

assistant security manager

Raffles Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 #BeLimitless
 <br/>
 <br/>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 <br/>
 <br/>
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Assistant Security Manager supports the Security Manager and the Director of Security in ensuring a safe and secure environment for guests, colleagues, contractors, and hotel assets. The role oversees daily security operations, emergency preparedness, risk management, and compliance with local regulations and brand standards, maintaining the service expectations of Raffles and Fairmont.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Assist in managing all day-to-day security operations across both properties
  </li>
  <li>
   Supervise and deploy security personnel effectively across hotel premises
  </li>
  <li>
   Conduct routine patrols and inspections to safeguard property and assets
  </li>
  <li>
   Monitor CCTV systems, access control systems, and other security technologies
  </li>
  <li>
   Ensure smooth coordination between security, front office, engineering, and other departments
  </li>
  <li>
   Assist in developing and implementing security policies, procedures, and emergency response plans
  </li>
  <li>
   Conduct risk assessments and recommend preventive measures
  </li>
  <li>
   Lead investigations into incidents, accidents, or breaches and prepare detailed reports
  </li>
  <li>
   Ensure compliance with Qatar&rsquo;s local laws and safety regulations
  </li>
  <li>
   Coordinate fire drills, evacuation procedures, and crisis response training
  </li>
  <li>
   Act as Duty Manager in emergency situations when required
  </li>
  <li>
   Liaise with local authorities (Police, Civil Defence, Ambulance Services)
  </li>
  <li>
   Train, mentor, and develop the security team
  </li>
  <li>
   Conduct regular briefings and performance evaluations
  </li>
  <li>
   Promote a culture of vigilance, professionalism, and guest-centric security service
  </li>
  <li>
   Ensure VIP protection protocols are implemented when required
  </li>
  <li>
   Maintain discretion and confidentiality in high-profile situations
  </li>
  <li>
   Protect hotel reputation by maintaining high ethical standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Security Management, Criminal Justice, or related field preferred.
  </li>
  <li>
   Minimum 5 years of security experience in a luxury hotel and/or resort
  </li>
  <li>
   Prior leadership experience
  </li>
  <li>
   Knowledge of CCTV systems, fire &amp; life safety systems, and access control technologies
  </li>
  <li>
   Strong understanding of local regulations in Qatar
  </li>
  <li>
   Excellent leadership, communication, and report-writing skills
  </li>
  <li>
   Proficiency in English; Due to the nature of the role, Arabic is an advantage
  </li>
 </ul>
</div>


Assistant Security Manager

Hilton

<div><p>Assistant IT Manager - Waldorf Astoria Doha Lusail</p><p>
An Assistant IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.</p><br>
<p><br>
<b>What will I be doing?</b></p>
<p>As an Assistant IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:</p>
<p></p><ul><li>Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages</li>
<li>Supervise the IT Department on a daily basis</li>
<li>Maintain excellent product knowledge and apply it to deliver full system benefits</li>
<li>Understand, fully, the legal requirements on IT governance and security</li>
<li>Handle, efficiently and completely, IT issues that arise</li>
<li>Identify current and future system needs and provide solutions for the identified needs</li>
<li>Build strong internal working relationships with all hotel Departments</li>
</ul><p><b>What are we looking for?</b></p><p>
Assistant IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><p>
</p><ul><li>Previous IT management experience, preferably in the hotel, leisure, and/or service sector</li><li>
Experience of all Microsoft systems</li><li>
Experience of hotel applications, such as Fidelio and Micros, preferred</li><li>
Excellent organizational and interpersonal skills</li><li>
Current technical skills and knowledge of technology</li><li>
General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology</li><li>
Ability to plan ahead and develop contingency plans, where necessary</li></ul><p>
</p><p>It is advantageous in this position if you demonstrate the following capabilities and advantages:</p><ul><li>
Ability to work in a team</li><li>
Excellent attention to detail</li><li>
Positive Attitude</li><li>
IT proficient</li><li>
Willingness to develop team members and self</li></ul><p><b><br>
What is it like working for Hilton?</b></p><p>
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p><p>
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p><p>
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div><p></p>

Assistant IT Manager - Waldorf Astoria Doha Lusail

Apparel Group

<div>
 <strong>
  Position Objective
  <br/>
  <br/>
 </strong>
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 <br/>
 <br/>
 <strong>
  Key Responsibility
  <br/>
  <br/>
 </strong>
 Customer Service:
 <br/>
 <br/>
 <ul>
  <li>
   Greet customers and assist them in selecting products that meet their needs.
  </li>
  <li>
   Convert window shoppers into buyers through proactive engagement.
  </li>
  <li>
   Promote the company's loyalty program to encourage repeat sales.
  </li>
  <li>
   Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
  </li>
  <li>
   Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
  </li>
  <li>
   Educate customers on product features, benefits, materials, and care instructions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Grooming / Attitude / Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Always present a well-groomed and professional appearance.
  </li>
  <li>
   Be flexible and available to work extended hours during peak sales periods.
  </li>
  <li>
   Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Merchandising
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure products are displayed in an attractive manner according to store layout standards.
  </li>
  <li>
   Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
  </li>
  <li>
   Record and maintain accurate inventory records for incoming and outgoing stock.
  </li>
  <li>
   Upsell and cross-sell products to increase sales opportunities.
  </li>
  <li>
   Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Efficiently operate the Point of Sale (POS) system for billing and transactions.
  </li>
  <li>
   Balance the cash till at the start and end of shifts.
  </li>
  <li>
   Accurately process payments through cash, credit cards, vouchers, or automatic debits.
  </li>
  <li>
   Issue receipts, refunds, and change to customers correctly.
  </li>
  <li>
   Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
  </li>
  <li>
   Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualification
  <br/>
  <br/>
 </strong>
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>


Sales Associate

Accor

<div><b>Company Description</b><p><br>
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.</p><b><br>
Job Description</b><p><br>
How your day looks like:</p><ul><li>
Be responsible for spa treatment consultations and identification of possible contraindications.</li><li>
Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with home-care well-being program.</li><li>
Be responsible for after care advice for the member of guest</li><li>
Be responsible for achieving retail sales</li><li>
Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene</li><li>
Ensure that all equipment is serviced as part of a preventative maintenance program</li><li>
Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products</li><li>
Assist during spa promotions and events</li><li>
Assist with marketing and public relations</li><li>
Have complete knowledge and understanding of all services and products offered</li><li>
Uphold the standards of sanitation and sterilization as directed by law and the spa&rsquo;s policies and procedures</li><li>
Perform prep work, properly clean and restock room as required</li><li>
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available</li><li>
Handle guests&rsquo; questions and concerns professionally and courteously</li><li>
Possess the ability to work without direct supervision</li><li>
Assist in all areas of spa operation as requested by management</li><li>
Communicate to management any and all occurrences involving staff or guests in the spa that require attention</li><li>
Ensure correct records are kept for member and guest visits, treatments and purchases</li><li>
Ensure correct information is recorded for stock control in accordance with the Senior Therapist</li><li>
Be responsible for treatment laundry stock inventory and security</li><li>
Ensure that all potential and real hazards are reported immediately and rectified</li><li>
Ensure that all staff within the department works in a manner, unlikely to give risk of harm or injury to themselves or others.</li></ul><p>
SPA &amp; RETAIL SALES</p><ul><li>
Responsible for achieving retail sales targets as set by the Director of Spa.</li><li>
Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.</li><li>
Participate in standard operating procedures for ESPA' s Active Retail.</li><li>
Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.</li><li>
Participate in demonstrations / events as required.</li><li>
Ensure that daily sales figures are accurately recorded.</li><li>
Assist Assistant Spa manager in monitoring therapist targets and provide motivation and training where necessary.</li></ul><p>
TREATMENT STANDARDS / OPERATIONS</p><ul><li>
Perform all treatments to an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client's specific needs.</li><li>
Update own knowledge of products and treatment brand standards, outside of formal training by ESPA.</li><li>
Carry out an in-dept consultation with each client prior to treatment, ensuring medical history and concerns are identified.</li><li>
Perform treatments for VIP's and journalists as required and to the highest standard.</li><li>
Performing opening and closing procedures; Reporting maintenance issues.</li><li>
Support Assistant Spa manager by helping with stock control, stock takes and orders as requested.</li><li>
Provide a warm welcome to clientele whilst striving to provide outstanding service.</li><li>
Maintain the highest standard of quest service by following ESPA protocols and displaying genuine care and attention to detail.</li><li>
Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.</li><li>
Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.</li><li>
Report any guest complaints to the Director of Spa or Duty Manager.</li></ul></div>

Senior Spa Therapist

Kasimy Trading and Building Materials

<p>An <b>Assistant Manager</b> supports the Manager by overseeing daily operations, supervising staff, and ensuring smooth business performance while contributing to team development and customer satisfaction. <b>Key ResponsibilitiesSupervision and Leadership:</b> Assistant Managers oversee employees, delegate tasks, monitor performance, and provide coaching to improve team productivity and development. They act as a bridge between frontline staff and senior management, stepping in to lead operations when the Manager is unavailable.<br/><b>Operational Support:</b> They assist in implementing company policies, managing workflows, and ensuring compliance with safety and quality standards. This includes inventory management, merchandising, and maintaining operational efficiency.<br/><b>Customer Service:</b> Handling customer inquiries, resolving complaints, and ensuring a positive client experience are central to the role. Assistant Managers often train staff on customer service best practices and may interact directly with clients.<br/><b>Administrative Duties:</b> Responsibilities include scheduling employees, preparing reports, monitoring budgets, and assisting with financial procedures such as cash handling and bank deposits. They may also support HR functions, including hiring, onboarding, and performance reviews.<br/><b>Sales and Marketing Support:</b> In retail or service industries, Assistant Managers may help with sales initiatives, promotional campaigns, and merchandising to drive business growth.</p><p><b>Required Skills and Qualifications</b></p><ul><li><b>Leadership and Team Management:</b> Ability to motivate, guide, and develop staff effectively.</li><li><b>Communication:</b> Strong verbal and written skills for interacting with employees, customers, and management.</li><li><b>Problem-Solving:</b> Quick decision-making and conflict resolution skills to handle operational challenges.</li><li><b>Organizational Skills:</b> Efficiently manage multiple tasks, schedules, and priorities. <b>1</b></li><li><b>Customer Focus:</b> Commitment to delivering high-quality service and resolving issues satisfactorily.</li><li><b>Technical Skills:</b> Familiarity with inventory systems, point-of-sale software, and data analysis tools may be required, especially in modern retail or corporate environments.</li><li><b>Typical Qualifications:</b></li><li>A high school diploma or equivalent is usually required, with prior experience in supervisory or senior staff roles preferred. Some industries may require additional certifications or training programs.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 - QAR5,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>ASSISTANT MANAGER: 3 years (Required)</li></ul><p>License/Certification:</p><ul><li>QATAR DRIVER'S LICENSE (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul><p>Willingness to travel:</p><ul><li>100% (Required)</li></ul>

ASSISTANT MANAGER

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Job Summary</p><p>
To manage the day-to-day activities of the Housekeeping Department in close liaison with the Director of Heart of House and their deputies with a clear focus on people development and const control without impact on quality whilst ensuring standards in the department are maintained.</p><p></p><p><br>
Essential Duties and Responsibilities</p><ul><li>
Ensure that all company brand standards have been implemented and are adhered to within the Housekeeping Department.</li><li>
Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li><li>
Contribute to the collective commitment of a unique guest experience by fostering a suppottive and positive work environment,</li><li>
Ensure all new housekeeping team members are onboarded in line with the company standard during their probation period,</li><li>
Review guest requests prior to arrival and ensure that they are properly set up in a timely manner, Handle guests' concerns and comments and find a proper resolution to ensure guest satisfaction in line with the company's relevant procedures.</li><li>
Assist with the supervision of all housekeeping associates and contractors employed within the department.</li><li>
Oversee the day-to-day housekeeping operation by being on the guestroom floors, public areas and back of house. Carrying out spot checks and following up were necessary.</li><li>
Assist the Housekeeping Manager in the overall running of the housekeeping department and to deputize for in their absence.</li><li>
Receive and take ownership of any guest complaints, Pel'fotm any appropriate investigation and followup with guests and associates.</li><li>
Control and compile associate rotas ensuring correct staffing levels dependent upon the Hotels occupancy and other staffing needs.</li><li>
Plan and monitor all aspects of time and attendance in line with budgets and forecasts.</li><li>
Ensure the time and attendance is accurately recorded in a timely manner.</li><li>
Assist in the checking of rooms for guests deemed SAG depending on departmental procedures.</li><li>
Identify the training requirements organize and follow through on-the-job training in close liaison with Housekeeping Manager and Floor Supervisors.</li><li>
Assist in carrying out linen inventories as directed by the Assistant Director of Room - In charge of Hean of house / Housekeeping manager. Order cleaning and guest supplies.</li><li>
Overseeing inventory control, meticulously managing cleaning supplies, linens, and amenities to maintain the hotel's impeccable standards of service and guest satisfaction.</li><li>
Complete any special assignments directed by the Assistant Director of Room -In charge of Heart of house / Housekeeping manager promptly.</li><li>
Recommend hiring, developing, counseling, motivating and disciplining associates in accordance with hotel policies, Ensure that the Hotels grievance, disciplinary' and guarantee of fair treatment procedures are followed.</li><li>
Assist with appraising performance of associates within the Housekeeping Department.</li><li>
Ensure proper care of furniture, fixtures, and equipment within the Hotel.</li><li>
Ensure all associates attend fire, health and safety and bomb evacuation procedures.</li><li>
Report all malfunctions on assigned floors to Engineering department. Follow up any reports, taking further action if required. Ensure all associates equipment is well maintained and in proper working order.</li><li>
 Report immediately any matters concerning the security of guest rooms to the security department. Ensure safety and return of all key cards and Duty Phones.</li><li>
Report any loss of key card of Duty Phone immediately to the houselceeping office.</li><li>
Ensure lost and found items are turned directly into Security and the lost property procedure followed. Ensure all floors are stocked properly with correct supplies.</li><li>
Stock and replace missing items in minibars and guest rooms, inspect and clean the minibars in accordance with departmental procedures and policies.</li><li>
Maintain, ti'ack and complete daily worksheet of minibar stock and post to guest accounts via iPad device. Ensure products in minibar and guest room are not expired and take the proper procedure to remove and replace those products as necessary, Ensure rotation of all minibar products.</li><li>
Monitor and report any misuse or unexplained stock discrepancies.</li></ul><p></p><p><br>
Standard Responsibilities</p><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &quot;brand ambassador&quot; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company's culture, vision, mission and core values at all times.</li><li>
Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li><li>
Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).</li><li>
Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.</li><li>
Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.</li></ul><p></p><p><br>
Confidentiality</p><p>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.</p><p></p><p><br>
Health &amp; Safely</p><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:<ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul><p></p><p><br>
Other</p><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Housekeeping Assistant Manager

Wyndham Hotels & Resorts EMEA

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 The Banquet Supervisor will assist and support the Assistant Banquet Manager with the day to day running of the Banquet operation to ensure a consistently high level of service is being offered and delivered to guests.
 <br/>
 <br/>
 The Banquet Supervisor will be responsible for leading, supporting and training the Banquet team on shift.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures new Banquet team members are well-trained and motivated / feeling of being welcome.
  </li>
  <li>
   Ensures a smooth running of the Banquet operations.
  </li>
  <li>
   Ensures a thorough handover between shifts.
  </li>
  <li>
   Ensures effective inter-departmental communication with Kitchen and other relevant departments,
  </li>
  <li>
   Well planned and executed preparations before and during the service, e.g., preparing tables and polish cutlery.
  </li>
  <li>
   Managing the stock and supplies in the Banquets and ensured orders are being made in time to avoid running out of linen, glasswork etc.
  </li>
  <li>
   To control costs through correct stock usage, rotation, ordering, minimizing wastage, forecasting and managing workload, in conjunction with the F&amp;B Manager.
  </li>
  <li>
   Drive revenue through different upselling programmes.
  </li>
  <li>
   Follows correct reporting procedures if faced with issues.
  </li>
  <li>
   Ensure all standard checklists / task list are completed each shift.
  </li>
  <li>
   Effective prevention, recovery, and investigation of any guest complaints.
  </li>
  <li>
   To strive to anticipate guest needs whenever possible and react to these to enhance customer satisfaction.
  </li>
  <li>
   Ensure the service delivery is consistent and in line the brand SOPs and service culture.
  </li>
  <li>
   Ensure the team has knowledge of the F&amp;B products.
  </li>
  <li>
   Ensures compliance with Health &amp; security, fire regulations and food safety as per company standard and legislation.
  </li>
  <li>
   Ensure correct cash handling and credit card handling as per company standards / policy.
  </li>
  <li>
   Ensure correct closure paperwork is done.
  </li>
  <li>
   Follows the Health &amp; Safety and food hygiene standards as trained.
  </li>
  <li>
   Ensures proper appearance and grooming of the team while on duty.
  </li>
  <li>
   Monitors operating supplies, equipment and reduces spoilage and wastage successfully.
  </li>
  <li>
   Ensure that the team are punctual, polite, courteous, and helpful to guests and colleagues at all times.
  </li>
  <li>
   Leading and motivating a diverse team.
  </li>
  <li>
   Complies with company brand standards.
  </li>
  <li>
   Any other reasonable duties assigned by management.
   <br/>
   <br/>
  </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 <br/>
 <br/>
 <strong>
  KEY COMPETENCIES
  <br/>
  <br/>
 </strong>
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 <br/>
 <br/>
 <ul>
  <li>
   Team leadership
  </li>
  <li>
   Planning and organisation
  </li>
  <li>
   Communication
  </li>
  <li>
   Exceptional service delivery
  </li>
  <li>
   Training
  </li>
  <li>
   Complaint resolution
  </li>
  <li>
   Teamwork
  </li>
  <li>
   Flexibility
  </li>
  <li>
   Reliability
  </li>
  <li>
   &ldquo;Can do&rdquo; attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  BACKGROUND
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A minimum of 1-2 years of Banquet Captain or Supervisor experience and relevant tack record.
  </li>
  <li>
   Proficiency in Opera.
  </li>
  <li>
   Qatar driving license is an advantage.
  </li>
  <li>
   Certificate or diploma in hospitality management is a strong advantage.
  </li>
  <li>
   People person and teamwork skills.
  </li>
  <li>
   Can multi-task and work in a fast paced environment.
  </li>
 </ul>
</div>


Banquet Supervisor

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