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associate business analyst business process service excellence business analyst

<div>
 Associate Business Analysts support business analysis activities and assist in developing business requirements. Responsibilities include gathering and documenting requirements, analyzing business processes, and supporting project teams. You will work with senior analysts to learn about business analysis best practices and develop your skills. Basic knowledge of business analysis and strong analytical skills are required.
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Associate - Business Analyst-Business Process & Service Excellence -Business Analyst

ASPR Technology- A Scalong Company

Job Description &ndash; Presales Analyst Experience: 3&ndash;4 Years Location: Noida Company: ASPR Technology Pvt. Ltd.Key Responsibilities<ul><li>Support the presales team in creating and presenting IT field support solution proposals.</li><li>Prepare detailed Excel-based cost models, pricing structures, resource planning sheets, and commercial quotations.</li><li>Develop high-quality PowerPoint presentations, solution architectures, executive summaries, and customer-facing documentation.</li><li>Collaborate closely with Delivery and FSPM teams to gather inputs for accurate proposals and effort estimation.</li><li>Participate in client calls, requirement discussions, technical workshops, and solution demonstrations.</li><li>Assist in preparing structured responses for RFPs, RFIs, RFQs, and tenders.</li><li>Conduct market research, benchmarking, and competitor analysis to strengthen solution positioning.</li><li>Validate assumptions, risks, and dependencies while ensuring commercial and technical accuracy in submissions.</li><li>Maintain proposal repositories, reusable templates, and contribute to presales process improvements.</li><li>Support transition discussions post deal closure, where required.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s Degree in IT, Computer Science, Business Administration, or related field.</li><li>3&ndash;4 years of experience in presales, business analysis, bid management, or IT support environments.</li><li>Strong understanding of IT field support operations, SLAs, service delivery frameworks, and costing models.</li><li>Experience working on structured RFP/RFI responses and commercial documentation.</li><li>Strong analytical and problem-solving skills.</li></ul>Technical Proficiency<ul><li>Advanced Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, pricing models, data analysis)</li><li>Advanced Microsoft PowerPoint (solution decks, executive-level presentations)</li><li>Familiarity with CRM or proposal management tools is an added advantage</li></ul>Soft Skills<ul><li>Strong verbal and written communication skills</li><li>Ability to manage timelines and work under proposal deadlines</li><li>Collaborative team player with cross-functional coordination ability</li><li>High attention to detail and documentation accuracy</li></ul>Job Type: Full-timePay: ₹600,000.00 - ₹800,000.00 per yearApplication Question(s):<ul><li>Are you currently working?</li><li>How soon can you join? (in days)</li><li>What was your last drawn salary? (in LPA)</li><li>Are you comfortable to work from office (5 days in a week)?</li><li>How much relevant experience do you have ?</li><li>Current Location</li><li>What is your expected salary? (in LPA) </li></ul>Work Location: In person

Presales Analyst

Adobe

<div>
 
 
 Our Company
 
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
 
 
 
 Our Company
 
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
 
 
 The Opportunity
 
 
 
 Join Adobe's dynamic Worldwide Sales Operations team as a Sales Support Rep Analyst, where you will be at the heart of our global sales execution. This role offers a distinctive opportunity to drive operational excellence, automation, and CRM optimization, making a significant impact on our sales processes. Based in Noida, Uttar Pradesh, India, this hybrid position provides the perfect balance between office collaboration and remote flexibility.
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Offer outstanding support to our Global Sales Organization, addressing process, system, and access challenges within Salesforce, Dynamics 365, and other critical sales applications.
 </li>
 <li>
 Manage support tickets through ServiceNow and CRM workflows, ensuring strict adherence to SLAs and maintaining high-resolution quality benchmarks.
 </li>
 <li>
 Collaborate with Product Owners and Automation COE teams for customer concerns and recurring issue analysis.
 </li>
 <li>
 Support configuration and troubleshooting in Salesforce and Dynamics 365, validating CRM workflows, business rules, and integration flows.
 </li>
 <li>
 Identify operational gaps and propose process automation or simplification opportunities, contributing to our Gen AI transformation initiatives.
 </li>
 <li>
 Coordinate user access requests and perform data governance activities, ensuring compliance with global standards.
 </li>
 <li>
 Offer functional support and demonstrations on coordinated sales applications, collaborating with Field Enablement and Product Ops teams to develop user guides.
 
 
 </li>
 </ul>
 
 
 What You Need To Succeed
 
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s or master&rsquo;s degree (Business, Computer Science, or related discipline)
 </li>
 <li>
 Experience: Min 4+ years in Sales Operations, CRM Operations, or Sales Support.
 </li>
 <li>
 Flexibility to work in a hybrid environment with rotational shift schedules, including PST shift.
 </li>
 <li>
 Technical Skills: Proficiency in Salesforce and/or Dynamics 365 (Core Admin &amp; Support). Familiarity with Clari, Gainsight, CPQ, Anaplan, or similar ecosystems is a plus. Working knowledge of ETL tools and Power BI reporting.
 </li>
 <li>
 Soft Skills: Outstanding analytical, problem-solving, and communication skills. Strong collaborator management and ability to excel in a fast-paced, global environment. Proactive ownership attitude with a focus on continuous improvement.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 You&rsquo;ll be part of a forward-looking Sales Operations ecosystem driving automation, user experience, and operational excellence at scale.
 
 
 This is an opportunity to grow into a strategic operations professional with exposure to next-gen CRM automation, AI-enabled support, and large-scale digital transformation initiatives
 
 
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
 
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>

Sales Support Rep Analyst

Genpact

<div>
 
 
 Ready to shape the future of work?
 
 
 
 
 
 
 At Genpact, we don&rsquo;t just adapt to change&mdash;we drive it. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges.
 
 
 If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquo;s shaping the future, this is your moment.
 
 
 
 
 
 Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
 
 
 
 
 
 
 Inviting applications for the role of Management Trainee, Order management (Customer supply chain analyst)!
 
 
 
 
 
 
 In this role, person is responsible for providing excellent customer service and maintaining strong professional relationships with assigned customers and Sales Teams. Perform a broad variety of customer and order service duties relative to the entry and post entry service for all types of orders. Professionally and promptly resolve customer questions and problems by thoroughly researching issues, identifying root causes and offering solutions. Demonstrate sound business judgement by knowing how to prioritize critical tasks during very busy demand patterns. Responsible for performing a variety of accounts receivable duties including the resolution of customer deductions pertaining to sales/shipment allowances. Collaborate with other departments as necessary to process orders: secure appointments, clarify transportation requirements, track display pallets or DSD orders. Keep management well informed of activities and significant problems and provides support to area staff as needed.
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability. Build and maintain accurate account profiles.
 
 
 &bull; Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
 
 
 &bull; Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team.
 
 
 &bull; Coordinate with Sales, Manufacturing and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer
 
 
 &bull; Provide back up support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics for annual performance review.
 
 
 &bull; The job complexity is related to the customers assigned to this position. It is based upon a variety of factors including number of orders, buyers, distribution centres and the complexity of the customer account. The order entry method is mainly EDI, with the possibility of non-complex CRP accounts.
 
 
 &bull; With guidance from the Team Leader, analyse and evaluate alternative solutions to respond to internal and external customer requests related to lead time exceptions, special events / ads, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions and product availability within department and corporate guidelines.
 
 
 &bull; Clear verbal and written communication to explain issues and propose solutions to customers, sales teams or managers
 
 
 &bull; Monitor weekly/monthly on time delivery performance. Research root causes for reliability failures and support the team leader in developing corrective action plans with cross functional supply chain counterparts including Transportation, Transplace and Warehousing
 
 
 &bull; Maintain monthly supply chain scorecard, with collaboration from Team Leader to monitor service performance, Customer program compliance, on time delivery.
 
 
 &bull; Elevate to the customer supply chain manager cost savings opportunities around case pick, full pallet ordering and internal network optimizations
 
 
 &bull; Owns and manages customer specific service metrics and provides proactive communication and action plans to mitigate service risk
 
 
 
 
 
 
 Working Conditions:
 
 
 
 &bull; Work location &ndash; Noida Sec 135, Evening and night shift (North America), work from office
 
 
 &bull; Office environment is very busy during September through February and at all fiscal quarter closes (OCT, JAN, APR, JUL). Physical presence in the office is must during key periods.
 
 
 Some holiday and weekend coverage required throughout the year
 
 
 Qualifications we seek in you!
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 &bull; Bachelor's Degree
 
 
 &bull; Experience in a Customer Service with emphasis on Order Management, Transportation, and experience working with cross-functional business units in a high-volume consumer products environment preferred.
 
 
 &bull; Demonstrated ability to quickly learn new system (e.g. SAP, MicroStrategy, etc.).
 
 
 &bull; Microsoft Office skills. Proficient in Excel and capable of managing data for insights
 
 
 &bull; Demonstrated experience working cross-functionally and managing multiple priorities desired.
 
 
 &bull; Demonstrated ability to look at problems or projects from the perspective of the customers, competitors, coworkers and managers.
 
 
 Preferred Qualifications/ Skills
 
 
 &bull; Excellent verbal and written communication abilities.
 
 
 &bull; Strong attention to detail and organizational skills.
 
 
 &bull; Ability to manage multiple tasks and prioritize in a fast-paced environment.
 
 
 &bull; Basic knowledge of MS Office.
 
 
 &bull; Problem-solving mindset with a customer-focused approach.
 
 
 &bull; Strong interpersonal skills to effectively collaborate with internal teams and customers.
 
 
 
 
 
 
 Why join Genpact?
 
 
 
 &bull; Be a transformation leader &ndash; Work at the cutting edge of AI, automation, and digital innovation
 
 
 &bull; Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter
 
 
 &bull; Accelerate your career &ndash; Get hands-on experience, mentorship, and continuous learning opportunities
 
 
 &bull; Work with the best &ndash; Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
 
 
 &bull; Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
 
 
 Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
 
 
 Let&rsquo;s build tomorrow together.
 
 
 
 
 
 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
 
 
 Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
 
 
 
</div>

Management Trainee-Order management (Customer supply chain analyst)

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account) - Pipeline

HCLTech

<div>
 
 Opportunity With HCLTech || Presales Solution Consultant (AI) || Pune/Bangalore/Chennai/Hyderabad/Noida
 
 
 
 
 
 
 Job Title: Presales Solution Consultant
 
 
 
 
 Location:
 
 Noida / Pan India
 
 
 
 Experience:
 
 5 to 13 yrs
 
 
 
 Department:
 
 Integrated GTM Team - Digital Business Services (DBS) and Engineering Services (ERS)
 
 
 
 Job Location &ndash; Bangalore/ Noida/Chennai/Pune/Hyderabad
 
 
 
 
 
 
 
 About the Role:
 
 
 
 The
 
 Solution Consultant
 
 plays a key leadership role in the Integrated GTM team, leading transformation across Digital Business Services (DBS) and Engineering Services (ERS). This position
 
 orchestrates strategic pursuits and leverages the latest technologies, including Generative AI (Gen AI)
 
 , to deliver innovative, future-ready solutions tailored to client needs with core responsibilities as partnering with practice heads and technical experts to reveal new growth opportunities, developing robust GTM strategies, and delivering persuasive, Gen AI-empowered proposals. The solution component will focus on enabling
 
 end-to-end service transformation,
 
 driving
 
 industry-aligned value chain innovation
 
 , and elevating
 
 process excellence
 
 , all powered by Gen AI. This is achieved through close coordination with sales SMEs and consultants, ensuring the proposals are fully supported and aligned with business objectives.
 
 
 The scope spans a diverse digital landscape: UX &amp; UI, Digital Engagement Platforms, Application Modernization, Multi-Channel Commerce, Cloud, API &amp; Micro-services, BPM &amp; RPA, Data &amp; Advanced Analytics, and SaaS ecosystems like Salesforce&mdash;with a significant emphasis on Gen AI&rsquo;s ability to accelerate innovation and enhance outcomes across various industries.
 
 
 
 
 
 
 What is Expected of the Role:
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead a team of Solution Specialists, ensuring alignment with client needs and business goals.
 </li>
 <li>
 Act as the primary point of contact for escalations, resolving issues and ensuring smooth project delivery.
 </li>
 <li>
 Oversee the development of tailored technical solutions for clients, ensuring they meet business objectives.
 </li>
 <li>
 Design, implement, and optimize outcome-based pricing constructs for presales proposals.
 </li>
 <li>
 Ensure the Solution Specialists are continuously upskilling in the latest AI tools and technologies.
 </li>
 <li>
 Collaborate with the sales, product, and technical teams to ensure seamless integration of AI and other solutions into client proposals.
 </li>
 <li>
 Monitor the progress of ongoing pre-sales engagements and provide regular feedback to team members.
 </li>
 <li>
 Develop and implement strategies to improve pre-sales activities, leveraging AI tools and technologies to streamline processes.
 </li>
 <li>
 Drive internal collaboration and knowledge sharing within the presales team.
 </li>
 </ul>
 
 
 
 
 
 Skills Needed:
 
 
 
 The
 
 Solution Consultant
 
 requires both technical expertise and leadership skills to successfully manage a team and lead complex presales engagements. The ideal candidate will have a deep understanding of AI&rsquo;s role in the services industry and experience in creating strategic, outcome-based pricing models.
 
 
 
 
 
 
 Key Skills:
 
 
 <ul>
 <li>
 Proven leadership experience in managing a pre-sales team, with the ability to drive collaboration and deliver results.
 </li>
 <li>
 Strong understanding of AI&rsquo;s impact on the services industry, particularly in automation and digital transformation.
 </li>
 <li>
 Extensive experience with AI tools (e.g., machine learning, NLP, robotic process automation) and their application in presales.
 </li>
 <li>
 Expertise in designing and implementing outcome-based pricing models aligned with client KPIs and business objectives.
 </li>
 <li>
 Strong experience in solution architecture, client-facing engagements, and pre-sales activities.
 </li>
 <li>
 Ability to provide strategic guidance and mentorship to Solution Specialists, helping them grow and succeed in their roles.
 </li>
 <li>
 Excellent communication and presentation skills, with the ability to articulate complex technical concepts to senior stakeholders.
 </li>
 <li>
 Strong project management skills to oversee multiple presales engagements simultaneously.
 </li>
 <li>
 Proven track record of delivering AI-driven solutions and leading a successful presales team.
 </li>
 </ul>
 
 
 Expectations for New Hires:
 
 
 <ul>
 <li>
 Complete AI certification within the first few weeks to build a strong foundational understanding of AI technologies.
 </li>
 <li>
 Familiarize yourself with HCL Tech's AI Force platform and its integration into the presales process.
 </li>
 <li>
 Collaborate with the Solution Specialists and senior leadership to ensure that client proposals are aligned with company strategies.
 </li>
 <li>
 Lead by example in designing outcome-based pricing models and driving AI-driven solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 Educational Qualifications:
 
 
 <ul>
 <li>
 MBA (Master of Business Administration) with a focus on strategy, technology management, or a related field.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 5&ndash;7 years of experience in presales consulting, solution architecture, or a related technical field, with at least 2 years in a leadership role.
 </li>
 <li>
 Strong hands-on experience with AI technologies such as machine learning, NLP, and robotic process automation (RPA).
 </li>
 <li>
 Proven expertise in designing and implementing outcome-based pricing models.
 </li>
 <li>
 Experience in managing and mentoring teams, with a strong focus on performance management and coaching.
 </li>
 <li>
 Background in client-facing roles, with the ability to manage complex engagements and propose tailored solutions.
 </li>
 <li>
 Experience working with cross-functional teams (sales, technical, and product) to ensure successful client engagements.
 </li>
 </ul>
 
 
</div>

Presales Solution Consultant (AI) || Noida/Bangalore/Chennai/Hyderabad/Pune

<div>
 Develop strategies, manage resources, lead team meetings, and monitor performance metrics.
 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
 
 
 <ul>
 <li>
 Lead and manage a team of processors, Assistant Managers, and/or Team Leads
 </li>
 <li>
 Conduct monthly performance reviews and execute quarterly/annual appraisals
 </li>
 <li>
 Drive employee engagement, satisfaction, and retention through proactive strategies
 </li>
 <li>
 Stay in touch with the Client at the Process Owner level on a daily basis to review progress
 </li>
 <li>
 Champion process improvement initiatives using process excellence methodologies
 </li>
 <li>
 Drive automation and transformation initiatives to enhance operational efficiency
 </li>
 <li>
 Analyze data and dashboards to identify trends, gaps, and improvement opportunities
 </li>
 <li>
 Handle regular cadence calls with onshore stakeholders to review process performance
 </li>
 <li>
 Communicate with internal stakeholders to discuss process updates, escalations, and challenges
 </li>
 <li>
 Coordinate with support functions (HR, Technology, Compliance) to ensure smooth operations
 </li>
 <li>
 Ensure business compliance and adherence to internal controls across teams and processes
 </li>
 <li>
 Ensure strict adherence to quality standards, internal controls and organization policies
 </li>
 <li>
 Ensure that the quality of the transactions are in compliance with defined procedures and parameters
 </li>
 <li>
 Meet defined SLAs for timeliness, accuracy and responsiveness
 </li>
 </ul>
</div>

Manager

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