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associate lead service management sm4

Microland

<div><div><div><div><div>Job Description:</div><div><div>
Education Qualification :
 
Engineer - B.E / B.Tech / MCA 
 
Skills : 
Primary -&gt; Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced
 
Tertiary -&gt; Behavioral | Microland Skills | Execution Excellence | 4 - Advanced
 
Tertiary -&gt; Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced
 
 
Certification : 
Technology | IT Service Management Certifications | ITIL Intermediate Certificate 
 
This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. 
 
This role will also cover areas including, but not restricted to, the following. 
<ul><li>Aiding Service Management team on major issues</li><li>Driving the efficiency and effectiveness of the incident management process.</li><li>Monitoring the effectiveness of incident management and making recommendations for improvement.</li><li>Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals</li><li>Responsible for meeting targets of KPIs and SLAs</li><li>Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions</li><li>Providing information (input) to the Problem Manager</li><li>Client communications</li><li>Providing a point of escalation for user issues</li><li>Demonstrating and increasing the value proposition of the incident management team and IT operations.</li><li>Manage a team of 6 to 8 members and its associated activities</li></ul> 
Technical Skills 
<ul><li>Experience in IT enabled services &ndash;IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)</li><li>Good knowledge of ITIL service management processes</li><li>ITIL Certified (Mandatory)</li><li>Experience of managing a team of 4 to 10 people</li><li>Should have independently driven major incidents (P1 and P2)</li><li>Worked in Incident, Problem and Change Management teams</li><li>Good Verbal and written communication</li></ul></div></div></div></div></div><div><div><div><div>
Location:</div><div>
Saudi Arabia - Jeddah</div></div></div></div><div><div><div><div>
Created On:</div><div>
18-Feb-2026</div></div></div></div></div><div></div>

Associate Lead - Service Management (SM4)

Accenture

<div><div>Threat Management Associate Manager &ndash; Security
Location: Jeddah, Saudi Arabia
About Accenture
Accenture is a leading global professional services company that helps the world&rsquo;s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services&mdash;creating tangible value at speed and scale. We are a talent and innovation‑led company serving clients in more than 120 countries.
Role Introduction &ndash; Security
At Accenture Security, we help organizations build cyber‑resilience through advanced threat intelligence, modern security operations, and next‑generation technologies. We innovate, secure, and defend at scale&mdash;partnering with clients to anticipate threats, protect critical assets, and strengthen their digital future.
Key Functions
As a Threat Management Associate Manager, you will:<ul><li>
Lead end‑to‑end delivery of Threat Management services using Anomali ThreatStream, Anomali Match, Tenable Vulnerability Assessment, and FortiSOAR, ensuring effective detection, correlation, enrichment, and automated threat response.</li><li>
Oversee Solution Operations and Management, ensuring platform stability, use-case optimization, maintenance of integration pipelines, and continuous enhancement of threat intelligence workflows.</li><li>
Drive Incident &amp; Problem Management, performing Root Cause Analysis (RCA), forensic data validation, threat triage oversight, and ensuring timely and high‑quality incident resolution.</li><li>
Manage client governance and escalations, ensuring SLA adherence, reporting accuracy, service quality improvement, and delivery of continuous value through proactive operational insights.</li></ul>
Responsibilities<ul><li>
Govern daily operations of Threat Management platforms including threat intelligence ingestion, VA scanning cycles, scoring logic, alert routing, and SOAR automation workflows.</li><li>
Maintain, refine, and validate threat detection content, correlation rules, and enrichment logic.</li><li>
Lead RCA activities for recurring incidents and design preventive control enhancements.</li><li>
Prepare and deliver operational dashboards, KPI reporting, and SLA compliance metrics to senior leadership.</li><li>
Collaborate with cross‑functional SOC, IR, TI, and engineering teams to improve threat coverage and operational resilience.</li><li>
Serve as the primary point of contact for clients, ensuring high satisfaction and proper handling of escalations.</li><li>
Identify opportunities for continuous improvement, automation, and increased operational efficiency.</li><li>
Ensure adherence to security standards, governance frameworks, and compliance requirements.</li></ul></div></div>
 
<div>Requirements<ul><li>
Saudi National (mandatory)</li><li>
Proven experience in Threat Management, SOC operations, Threat Intelligence, or Vulnerability Management.</li><li>
Hands‑on expertise in:<ul><li>
Anomali ThreatStream &amp; Anomali Match (TI ingestion, correlation, model tuning)</li><li>
Tenable Vulnerability Assessment (scan configuration, prioritization, remediation tracking)</li><li>
FortiSOAR (playbook design, SOAR automation, integration management)</li></ul></li><li>
Strong knowledge of security frameworks (MITRE ATT&amp;CK, NIST, ISO 27001, Cyber Kill Chain).</li><li>
Experience in Incident Management, Problem Management, and service governance.</li><li>
Ability to manage client communication, reporting, and escalations professionally.</li><li>
Excellent analytical, coordination, and technical documentation skills.</li><li>
Bachelor&rsquo;s degree in Computer Science, Cybersecurity, Engineering, or related field.</li><li>
Professional certifications are a plus (e.g., GCIA, GCTI, GCIH, CEH, Security+, CySA+).</li></ul></div>

Threat Management SME - Saudi Nationals Only

Antal

Associate Business Manager-JeddahOne of our clients, a global leader in business management solutions is looking for Associate Business manager who will be responsible for owning and achieving the business goals and objectives by creating and nurturing the Certified Partner ecosystem. Being a part of the Customer Centric organization, a ABM should be able to help the assigned Certified Partners to create long-term and short-term Business Plans and identify key initiatives for the defined period which are going to impact and increase customer satisfaction, directly or indirectly. This includes what the partner aspires for and what should be the key focus areas of activities that will take the Certified Partner reach the aspiration within the set timeline.Location: JeddahRelevant Years of Experience: 2 &ndash; 7 Years Education: Bachelor's degreeNotice Period: Immediate joiners or a maximum one-month notice period.Key requirements <ul><li>IT hardware distribution /partner management exposure.</li><li>Excellent verbal and written communication skills, good selling, and negotiation skills.</li><li>Experience in Partner management.</li><li>Experience in proactive lead generation techniques.</li><li>Accounting knowledge &amp; MS &ndash; Office skills.</li><li>Fair understanding of B2B purchasing behavior and SME Operations.</li><li>Good understanding of the organizations policies and processes related to customer and partner.</li></ul>Key responsibilities <ul><li>Identify, recruit, and establish high potential partners for the company and work with them closely to establish them as preferred selling product with them.</li><li>Ensure delightful customer experience.</li><li>Knowledge transfer and Implementation of organizational programs and policies with partners.</li><li>Plan lead generation activities/events with partners to acquire new customers.</li><li>Establish a periodic review cadence with partners.</li><li>Ensure complete understanding of partners business operations, profile of customers etc.</li><li>Publish work related updates to all the stake holders.</li><li>Keep track and information about competitors and their activities in the market.</li><li>Knowledge about the market trends and market dynamics in the operating segment.</li><li>Should be willing to travel to outskirts markets beyond the work location.</li></ul>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: ﷼8,000.00 - ﷼12,000.00 per month

ERP / Accounting Software Channel Sales Executive

Associate Business Manager (Partner Sales/ Customer Success) -JeddahOne of our clients, a global leader in business management solutions, empowers over 2.5 million organizations across 100+ countries to streamline their operations. Their culture celebrates bold innovation, genuine customer partnership, and continuous mastery&mdash;offering professionals the platform to shape meaningful outcomes for businesses and communities worldwide. They are now seeking an Associate Business Manager (Partner Sales/Customer Success) to accelerate their partner ecosystem and deepen customer engagement.Location: JeddahRelevant Years of Experience:6-8 yearsEducation:Bachelors degreeNotice Period: Immediate joiners or a maximum one-month notice period.Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.https://www.arbetecareers.com/Candidate-PortalRole OverviewIn this role, you will enable new partners to successfully integrate and thrive within established operational frameworks. You will onboard 3&ndash;4 partners monthly, supporting their talent acquisition, training, and early customer wins through joint closure meetings. By guiding partners through lead generation, strategic positioning, and at least four assisted deal closures, you will build their capability and confidence until they scale independently. Once mature, partners transition to Sales teams for sustained growth. Additionally, you will lead deep customer engagement initiatives&mdash;mapping business requirements to product capabilities, expanding adoption, and cultivating relationships that drive advocacy and organic referrals. Success includes documenting compelling customer success stories that capture business challenges, solution impact, and customer validation.Experience You Should Bring<ul><li>Experience in proactive lead generation techniques.</li><li>Accounting knowledge &amp; MS &ndash; Office skills. Accounting knowledge &amp; MS &ndash; Office skills.</li><li>Fair understanding of B2B purchasing behavior and SME Operations.</li><li>Experience in customer engagement to deliver smarter and simpler solutions tailored to MSME business needs.</li><li>Ability to manage multiple internal and external stakeholders with strong interpersonal skills and effective objection- handling capability.</li><li>Demonstrated ability to manage multiple projects while ensuring quality, timelines, and effective stakeholder coordination.</li><li>Excellent verbal and written communication skills</li></ul>Responsibilities<ul><li>Enable 3 to 4 partners a month to understand company ways of working and processes.</li><li>Support partners in hiring and onboarding and training required resources.</li><li>Participate in joint closure meetings with partners and customers to help them get success early.</li><li>Ensure partners invest further to operate independently and at scale.</li><li>Support partners in lead generation and market positioning activities.</li><li>Assist partners in at least 4 closures to build capability and confidence till they can work independently.</li><li>Transition capable partners to Sales teams for ongoing growth.</li><li>Lead deep customer engagement initiatives every month</li><li>Engage with customers through interactions along with partner resources to ensure visible value of the company for the</li></ul>customers business.<ul><li>Understand customer business context and map customer requirements to relevant organization features to expand adoption.</li><li>Build strong customer relationships that lead to organic referrals and long-term advocacy.</li><li>Document customer success stories capturing business context, before-and-after scenarios, and customer response</li></ul>to delivered value.Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: ﷼8,000.00 - ﷼12,000.00 per month

ERP / Accounting Software Partner Sales & Customer Success Manager

Mars

<div>
 
 Job Description
 
 
 
 
 Job Purpose:
 
 
 
 The role is responsible for Mars stock management and outbound operations to ensure accuracy, efficiency in logistics services delivery with optimum cost and quality through managing all relevant 3PLs operations and performance. He will be also responsible to manage the order to delivery cycle for all modern trade customers. The role is responsible for relevant conversion cost management and delivering savings through driving value leadership program across logistics operations while ensuring full compliance with Mars global standards and local regulations. He will also be key in delivering logistics network optimization, ensuring updated processes/SOPs are in place and leading the delivery of system improvement as a key user. The role requires collaboration with cross functional team to drive efficiencies and balance cost. The job holder will work closely with supply chain functions, Sales, and finance and Service providers.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Warehousing &amp; Outbound operation.
 
 
 
 <ul>
 <li>
 Logistics network optimization
 </li>
 <li>
 Stock accuracy, reconciliation, Full physical and cycle counts to ensure stock accuracy targets are maintained
 </li>
 <li>
 Warehouse 3PL management for inbound, warehousing &amp; outbound including contracts,
 
 
 </li>
 </ul>
 SLA and performance management
 
 
 <ul>
 <li>
 Responsible for meeting Mars internal/external audit requirements &amp; actions for
 
 
 </li>
 </ul>
 stock management
 
 
 <ul>
 <li>
 Ensure compliance with Mars Global standards for warehousing and transportation
 </li>
 <li>
 Ensure compliance with local government authorities
 </li>
 <li>
 Manage warehouse and QMP audits to ensure compliance
 </li>
 <li>
 Warehouse Capacity management and optimization short and long term
 </li>
 <li>
 Warehouse resources management and optimization in assigned regions
 </li>
 <li>
 Destruction management and reporting
 </li>
 <li>
 Manage order picking and loading for customers
 </li>
 <li>
 Manage all outbound operations including deliveries, redeliveries and refusals.
 </li>
 <li>
 Manage monthly, quarterly, midyear and year end stock counts and reconciliation.
 
 
 </li>
 </ul>
 
 S&amp;OP
 
 
 
 <ul>
 <li>
 Input to SMR (Conversion, 3PL performance, warehouse and transportation KPIs,
 
 
 </li>
 </ul>
 escalations&hellip; etc.)
 
 
 
 Systems &amp; Processes
 
 
 
 <ul>
 <li>
 Key user for WMS &amp; Supply Chain Outbound
 </li>
 <li>
 Lead testing and delivery of all system CIPs and projects
 </li>
 <li>
 Own SOPs for warehousing, inbound and outbound including continuous improvement
 </li>
 <li>
 Drive efficiency through system and processes CIPs
 
 
 </li>
 </ul>
 
 Conversion &amp; Value Leadership
 
 
 
 <ul>
 <li>
 Budget management for warehousing and transportation in owned regions
 </li>
 <li>
 Validate actual spend and provide periodic year end estimates
 </li>
 <li>
 Drive value leadership initiatives across warehousing and transportation
 
 
 </li>
 </ul>
 
 CMOS Management
 
 
 
 <ul>
 <li>
 Run CMOS forums in a quality manner as per global guidelines.
 </li>
 <li>
 Responsible for all CMOS forums and audits.
 
 
 </li>
 </ul>
 
 Education &amp; Professional Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, Industrial Engineering or supply chain
 </li>
 <li>
 Minimum of 3- 5 years' experience in supply chain (planning, logistics and customer service)
 </li>
 <li>
 Systems knowledge is a must as the associate will manage one if not more systems e.g. Excel, SAP, Oracle, WMS&hellip; etc.
 </li>
 <li>
 Certification in Supply Chain management (CPIM, CLTD)
 </li>
 <li>
 Transportation management (inbound and outbound)
 </li>
 <li>
 Reverse Logistics
 </li>
 <li>
 Project Management
 </li>
 <li>
 Excellent communication skills with good knowledge of written and spoken English
 </li>
 <li>
 Negotiation skills and customer service management
 </li>
 <li>
 Experience on projects requiring change management or transformational process and organization behavior changes
 
 
 </li>
 </ul>
</div>

Regional Operations Manager

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Job Description:</div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Job Purpose:
The role is responsible for Mars stock management and outbound operations to ensure accuracy, efficiency in logistics services delivery with optimum cost and quality through managing all relevant 3PLs operations and performance. He will be also responsible to manage the order to delivery cycle for all modern trade customers. The role is responsible for relevant conversion cost management and delivering savings through driving value leadership program across logistics operations while ensuring full compliance with Mars global standards and local regulations. He will also be key in delivering logistics network optimization, ensuring updated processes/SOPs are in place and leading the delivery of system improvement as a key user. The role requires collaboration with cross functional team to drive efficiencies and balance cost. The job holder will work closely with supply chain functions, Sales, and finance and Service providers.
Roles &amp; Responsibilities:
Warehousing &amp; Outbound operation.<ul><li>
Logistics network optimization</li><li>
Stock accuracy, reconciliation, Full physical and cycle counts to ensure stock accuracy targets are maintained</li><li>
Warehouse 3PL management for inbound, warehousing &amp; outbound including contracts,</li></ul>
SLA and performance management<ul><li>
Responsible for meeting Mars internal/external audit requirements &amp; actions for</li></ul>
stock management<ul><li>
Ensure compliance with Mars Global standards for warehousing and transportation</li><li>
Ensure compliance with local government authorities</li><li>
Manage warehouse and QMP audits to ensure compliance</li><li>
Warehouse Capacity management and optimization short and long term</li><li>
Warehouse resources management and optimization in assigned regions</li><li>
Destruction management and reporting</li><li>
Manage order picking and loading for customers</li><li>
Manage all outbound operations including deliveries, redeliveries and refusals.</li><li>
Manage monthly, quarterly, midyear and year end stock counts and reconciliation.</li></ul>
S&amp;OP<ul><li>
Input to SMR (Conversion, 3PL performance, warehouse and transportation KPIs,</li></ul>
escalations&hellip; etc.) 
Systems &amp; Processes<ul><li>
Key user for WMS &amp; Supply Chain Outbound</li><li>
Lead testing and delivery of all system CIPs and projects</li><li>
Own SOPs for warehousing, inbound and outbound including continuous improvement</li><li>
Drive efficiency through system and processes CIPs</li></ul> 
Conversion &amp; Value Leadership
1. Budget management for warehousing and transportation in owned regions
2. Validate actual spend and provide periodic year end estimates
3. Drive value leadership initiatives across warehousing and transportation
CMOS Management
1. Run CMOS forums in a quality manner as per global guidelines.
2. Responsible for all CMOS forums and audits. 
Education &amp; Professional Requirements:
<ul><li>Bachelor's degree in business, Industrial Engineering or supply chain</li><li>Minimum of 3- 5 years' experience in supply chain (planning, logistics and customer service)</li><li>Systems knowledge is a must as the associate will manage one if not more systems e.g. Excel, SAP, Oracle, WMS&hellip; etc.</li><li>Certification in Supply Chain management (CPIM, CLTD)</li><li>Transportation management (inbound and outbound)</li><li>Reverse Logistics</li><li>Project Management</li><li>Excellent communication skills with good knowledge of written and spoken English</li><li>Negotiation skills and customer service management</li><li>Experience on projects requiring change management or transformational process and organization behavior changes</li></ul> 
#LI-LY1</div>

Associate Business Manager (Influencer Sales) -JeddahOne of our clients, a pioneer in business management software trusted by over 2.5 million businesses across 100+ countries, is seeking an Associate Business Manager (Influencer Sales) to join their team. Their journey is rooted in innovation, guided by deep empathy for customers, and driven by a commitment to excellence. With a legacy of trust and a future fueled by technology, they are shaping the way businesses manage accounting, inventory, compliance, and much more.Role overviewIn this role, you will be responsible for developing and nurturing a focused Influencer ecosystem that drives customer trust and business growth. As part of a Customer-Centric organization, the Influencer Relationship Manager will identify and onboard credible influencers, understand their aspirations, and build long-term relationships through consistent and meaningful engagement so that advocacy emerges naturally. The role also involves enabling high-quality, referral-led acquisition by ensuring influencer recommendations translate into customers with strong product adoption. Success will be measured through the strength and consistency of advocacy, quality of referrals generated, and overall contribution to sustainable growth.Location: Dammam/ Jeddah/ RiyadhYears of Experience: 6-8 YearsEducation: Bachelors DegreeNotice Period: Immediate joiners or a maximum one-month notice period.Experience You Should Bring<ul><li>Experience in proactive lead generation techniques.</li><li>Accounting knowledge &amp; MS &ndash; Office skills.</li><li>Fair understanding of B2B purchasing behavior and SME Operations.</li><li>Experience in customer engagement to deliver smarter and simpler solutions tailored to SME business needs.</li><li>Ability to manage multiple internal and external stakeholders with strong interpersonal skills and effective objection-</li><li>handling capability.</li><li>Demonstrated ability to manage multiple projects while ensuring quality, timelines, and effective stakeholder</li></ul>coordination.<ul><li>Excellent verbal and written communication skills.Key responsibilities </li></ul><ul><li>Identify and on board a focused group of influencers who advocate the client owing to the value they see in the product</li><li>Build and maintain long-term, trust-based relationships with influencers.</li><li>Focus on ~30 influencers per year so that influencers speak positively about the company without being prompted.</li><li>Strengthening influencer trust and advocacy through personal, consistent and meaningful engagement and experience.</li><li>Enable influencer advocacy that results in high-quality referrals for the company.</li><li>Ensure influencer referrals translate into quality customers with strong product adaptation.</li><li>Contribute to top-line growth through depth-driven, referral-led customer acquisition.</li><li>Measure impact through quality of leads, strength of advocacy, and consistency of referrals.</li></ul>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: ﷼8,000.00 - ﷼12,000.00 per month

ERP / Accounting Software Business Development Manager – Channel & Influencer Network

Explore 353+ Associate lead service management sm4 in Jeddah Saudi Arabia this March. Find roles across top companies and apply now to boost your career.

353 associate lead service management sm4 jobs In Jeddah Saudi Arabia

Associate Lead - Service Management (SM4)

Threat Management SME - Saudi Nationals Only

ERP / Accounting Software Channel Sales Executive

ERP / Accounting Software Partner Sales & Customer Success Manager

Regional Operations Manager

Regional Operations Manager

ERP / Accounting Software Business Development Manager – Channel & Influencer Network