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associate seller support

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate - Seller Support | MAF Retail | Retail Corporate Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
 </li>
 <li>
 Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
 </li>
 <li>
 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
 </li>
 <li>
 Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
 </li>
 <li>
 Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry.
 </li>
 <li>
 Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
 </li>
 <li>
 Exemplary performance record, particularly with regard to SLA, quality &amp; productivity.
 </li>
 <li>
 Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate - Seller Support

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate Manager &ndash; Marketplace Operations | MAF Retail | Marketplace
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate Manager &ndash; Marketplace Operations is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Seller Assistance; Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process
 </li>
 <li>
 Compliance and Policy Adherence: Ensure compliance with all marketplace policies, guidelines, and regulatory requirements. Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Contributes to root cause analysis in escalation management
 </li>
 <li>
 Identifies process improvement opportunities (enhancements and pain points) at process/ function level
 </li>
 <li>
 Conducts regular audits of activities related to functional area and educates the team on quality errors
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, Marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry
 </li>
 <li>
 MS Excel, MS Office Suite
 </li>
 <li>
 Understanding and experience with CRM software / Ticketing tool (e.g. Salesforce, Hubspot, Zoho etc.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate Manager – Marketplace Operations

Nestlé

<div>
 
 AP Posting Associate - Mission
 
 
 
 
 POSITION SNAPSHOT
 
 
 
 Company: Nestl&eacute; Business Services
 
 
 Location: Cairo, Egypt.
 
 
 Department: Source to Pay
 
 
 
 Position Summary
 
 
 
 
 Joining Nestl&eacute; means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment &ndash; passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
 
 
 
 The AP Posting Associate will be responsible for handling timely invoices processing (indexing and posting).
 
 
 
 A Day in the Life
 
 
 
 <ul>
 <li>
 Will be responsible for handling timely invoices processing (indexing and posting)
 </li>
 <li>
 Process invoices in SAP as per predefined timeliness
 </li>
 <li>
 Monitor the performance, service level agreements (SLA) and indicators of services (KPI)
 </li>
 <li>
 Assemble invoices to be completed for payment
 </li>
 <li>
 Organize and attend meetings with related departments or Market to finalize all the issues
 </li>
 <li>
 Provide supportive documentation for audit.
 </li>
 <li>
 Handling all parked and blocked invoices on time.
 </li>
 <li>
 Support in maintaining GRIR report to ensure its positive effect on the P&amp;L and the COGS.
 
 
 </li>
 </ul>
 
 AM I a GOOD FIT?
 
 
 
 <ul>
 <li>
 Bachelor's degree in Finance/Accounting/Economics
 </li>
 <li>
 0-1 years of experience in relevant field - Strong Communication skills
 </li>
 <li>
 Strong Analytical Skills
 </li>
 <li>
 Ability to work in a challenging environment
 </li>
 <li>
 Skilled in Excel and Power BI
 </li>
 </ul>
</div>

AP Posting Associate-Mission

<div>
 
 
 JOB TITLE
 
 
 
 Associate Manager - Quality and Hygiene private label | MAF Retail | Head Office Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate Manager - Quality and Hygiene is responsible for supporting activities to ensure the highest quality of hygiene and food safety in all areas of operations within the store.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Support the analysis of quality and food safety standards and implement continuous improvements.
 </li>
 <li>
 Implement and monitor HACCP, ISO 22000 and local regulatory standards (e.g., NFSA, EOS).
 </li>
 <li>
 Maintain all documents related to hygiene procedures to ensure quality.
 </li>
 <li>
 Lead internal/external audits and corrective actions
 </li>
 <li>
 Monitor the storage of fresh food according to the set standards and procedures.
 </li>
 <li>
 Monitor and report on the segregation, storage and timely removal of all waste.
 </li>
 <li>
 Implement training for all food and waste handling staff.
 </li>
 <li>
 Implement the hygiene and food safety awareness/climate in the stores to ensure highest quality
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Veterinary, Food Science, Microbiology, or related field.
 </li>
 <li>
 5+ years in related food quality control, 3+ years within the retail working with food is preferable.
 </li>
 <li>
 Bachelor&rsquo;s in Veterinary, Food Science, Microbiology, or related field.
 </li>
 <li>
 Lab testing, cold chain logistics.
 </li>
 <li>
 Analytical, leadership, crisis management.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate Manager - Quality and Hygiene- Private Label

Accenture Middle East

<div>
 
 We are seeking an experienced
 
 SAP BASIS
 
 Associate Manager to support a major SAP transformation program. In this role, you will be responsible for managing SAP system administration, ensuring high availability, optimizing performance, and providing technical support for SAP landscapes across both on-premise and cloud environments. You will collaborate with cross-functional teams to deliver technical solutions that align with business objectives and ensure seamless SAP operations.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 SAP System Administration
 
 :
 
 <ul>
 <li>
 Install, configure, and maintain SAP systems, including ECC, S/4HANA, BW, Fiori, and other SAP components.
 </li>
 <li>
 Manage SAP transports, system copies, and client administration.
 </li>
 </ul>
 
 
 Performance Monitoring and Troubleshooting
 
 :
 
 <ul>
 <li>
 Monitor system performance and proactively identify and resolve technical issues.
 </li>
 <li>
 Apply patches, updates, and hotfixes to ensure system stability and security.
 </li>
 </ul>
 
 
 Backup and Recovery
 
 :
 
 <ul>
 <li>
 Perform backup, recovery, and disaster recovery procedures to ensure data integrity and business continuity.
 </li>
 </ul>
 
 
 SAP Security and Authorizations
 
 :
 
 <ul>
 <li>
 Collaborate with the SAP Security team to implement and manage SAP security authorizations.
 </li>
 </ul>
 
 
 System Upgrades and Migrations
 
 :
 
 <ul>
 <li>
 Provide technical guidance and support for system upgrades, migrations, and landscape optimization.
 </li>
 <li>
 Ensure smooth integration of SAP systems with other enterprise applications.
 </li>
 </ul>
 
 
 Collaboration and Coordination
 
 :
 
 <ul>
 <li>
 Work closely with functional and development teams to support technical requirements and integration.
 </li>
 <li>
 Coordinate with onsite and offshore teams to ensure seamless project execution.
 </li>
 </ul>
 
 
 Technical Documentation
 
 :
 
 <ul>
 <li>
 Maintain comprehensive technical documentation for SAP landscapes, configurations, and procedures.
 </li>
 </ul>
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 SAP BASIS certification is a plus.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 8+ years of experience in SAP BASIS administration, with a focus on SAP HANA database and S/4HANA landscape management.
 </li>
 <li>
 Proven experience in managing SAP systems in both on-premise and cloud environments.
 </li>
 <li>
 Hands-on experience with system monitoring tools and performance optimization.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Expertise in SAP BASIS administration, including installation, configuration, and maintenance of SAP systems (ECC, S/4HANA, BW, Fiori, etc.).
 </li>
 <li>
 Strong knowledge of SAP HANA database administration and troubleshooting.
 </li>
 <li>
 Proficiency in SAP transport management, system copies, and client administration.
 </li>
 <li>
 Experience with backup, recovery, and disaster recovery procedures.
 </li>
 <li>
 Familiarity with SAP security and authorization concepts.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Strong coordination and communication skills to work effectively with onsite and offshore teams.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience with SAP system upgrades, migrations, and landscape optimization.
 </li>
 <li>
 Knowledge of cloud platforms (e.g., AWS, Azure, or Google Cloud) for SAP hosting.
 </li>
 <li>
 Familiarity with SAP Solution Manager and other system monitoring tools.
 </li>
 </ul>
 
 
 
 
 Expectations for an Associate Manager Hire:
 
 
 <ul>
 <li>
 Take ownership of SAP BASIS operations and lead technical initiatives to ensure system reliability and performance.
 </li>
 <li>
 Act as a mentor to junior team members and provide technical guidance.
 </li>
 </ul>
 
 
 Strategic Thinking
 
 :
 
 <ul>
 <li>
 Align technical solutions with business objectives and contribute to the overall success of the SAP transformation program.
 </li>
 </ul>
 
 
 Collaboration
 
 :
 
 <ul>
 <li>
 Build strong relationships with stakeholders, including functional teams, development teams, and external vendors.
 </li>
 </ul>
 
 
 Results-Oriented
 
 :
 
 <ul>
 <li>
 Deliver high-quality technical solutions within defined timelines and budgets.
 </li>
 </ul>
 
 
 Adaptability
 
 :
 
 <ul>
 <li>
 Stay updated with the latest SAP technologies and best practices to drive continuous improvement.
 </li>
 </ul>
</div>

SAP BASIS– Associate Manager

Project Support Associate (Project Controls & Performance)

PwC Middle East

<div>
 A career within Risk Consulting services will provide you with the opportunity to gain an understanding of an organisation&rsquo;s objectives, regulatory and risk management environment, and the diverse needs of their critical stakeholders.
 
 
 Our purpose is to build trust in society and solve important problems. Therefore, our Risk Consulting practice focuses on helping organisations review and strengthen every aspect of their business, from people to performance, systems to strategy, and business planning to business resilience.
 
 
 Our Risk Consulting practice provides a wide range of services and business advice that is not limited to Internal Audit, Enterprise Risk Management, Policies and Procedures, Governance, Internal Control over Financial Reporting, Process Intelligence, Compliance as well as Technology Risk.
 
 
 
 What is expected from you?
 
 
 
 
 Job Duties
 
 
 
 As a Senior Associate, you will be reporting to Managers and higher grades, working as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your job duties will include but will not be limited to:
 
 
 <ul>
 <li>
 Leveraging on your skills and experience to become a trusted advisor to your clients on topics of risk &amp; internal controls
 </li>
 <li>
 Engaging and dealing with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm&rsquo;s internal KPI&rsquo;s.
 </li>
 <li>
 Working with clients to improve their internal control maturity and to help them in mitigating the risks they face by developing internal audit and risk management strategies to strengthen their existing controls and processes
 </li>
 <li>
 Identifying key risks, defining the audit methodology, and process improvement by understanding the client&rsquo;s objectives, risks, control frameworks, systems and regulatory environments
 </li>
 <li>
 Building and maintaining meaningful relationships with clients, and taking part in researching and identifying opportunities on new/existing client
 </li>
 <li>
 Developing internal and external relationships and reflecting PwC values on your day to day work when working in diverse teams
 </li>
 <li>
 Managing the engagement budget and economics
 </li>
 <li>
 Managing teams and the communication with the clients/stakeholders; Helping clients navigate an evolving risk landscape by developing and executing test plans, identifying control effectiveness and improvements and reporting these to clients in an impactful way
 </li>
 <li>
 Providing on-ground support for the planning, implementation and administration of the clients&rsquo; Internal Audit Plan
 </li>
 <li>
 Working on Internal Audit engagements focusing on compliance, financial and operational related audits
 </li>
 <li>
 Conducting testing to evaluate the adequacy of the design and operating effectiveness of internal controls
 </li>
 <li>
 Drafting the audit findings, the related impact, potential risks, and recommendations
 </li>
 <li>
 Innovating &amp; helping further develop our service offerings related to internal audit, risk &amp; controls
 </li>
 <li>
 Planning and executing the engagements effectively to ensure completion of the projects within budgeted time and cost
 </li>
 <li>
 Assisting our clients in the deployment and development of their internal audit/internal control function
 </li>
 <li>
 Studying business functions, gathering information, evaluating output requirements and formats
 </li>
 <li>
 Reviewing the work of the associate levels and providing them on-job training, coaching and constructive feedback to help them grow
 </li>
 <li>
 Ensuring adhering to compliance, quality and independence matters.
 </li>
 <li>
 Commitment to continuous education and digital upskilling
 </li>
 <li>
 Performing other procedures as necessary to support issuance of the assurance deliverables
 
 
 </li>
 </ul>
 
 What will you bring?
 
 
 
 You are ambitious and you utilise opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:
 
 
 <ul>
 <li>
 A degree in Accounting, Finance, Risk Management, Governance Industrial Engineer, or any related discipline.
 </li>
 <li>
 Completed or pursuing a professional qualification, such as CIA, CPA, CRMA, CFE, CGRCP, PMP, or CMA is a plus.
 </li>
 <li>
 Progressive experience at the Senior Associate level or at least 3-6 years working in internal audit preferably in one of the big 4 professional services firm.
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.
 </li>
 <li>
 Having strong report writing, and analytical skills.
 </li>
 <li>
 Bilingual proficiency in Arabic and English (oral and written).
 </li>
 <li>
 Business development and client relationship building skills.
 </li>
 <li>
 Willingness to challenge the &lsquo;norms&rsquo; and to create a cohesive and effective working team.
 </li>
 <li>
 Demonstrating strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client/Manager.
 </li>
 <li>
 having a background in governance, risk management, and compliance. an up to date understanding of issues facing businesses and how to influence client conversations.
 </li>
 <li>
 Experienced in assessment and testing of design and effectiveness of business controls.
 </li>
 <li>
 Project management skills and ability to lead engagements from end to end and working directly with the partner and manager on the account.
 </li>
 <li>
 Knowledge in any Audit technologies, and experience using Data Analytics tools is a plus.
 </li>
 <li>
 Commitment to valuing differences and working alongside diverse people and perspectives.
 </li>
 <li>
 Ability and willingness to travel frequently within the Middle East and worldwide where the project dictates.
 </li>
 </ul>
</div>

PwC - Risk - Internal Audit Senior Associate - Egypt Hub

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