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associate workplace tech

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
We are seeking a Workplace Associate to deliver exceptional technical support and service management across Chalhoub&rsquo;s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments. 
 
The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub&rsquo;s service standards. 
Incident &amp; Request Management<ul>
<li>
Lead resolution of EUC incidents and requests, ensuring first-touch resolution and adherence to SLAs.</li>
<li>Monitor call queues, prioritize incidents, and reconcile user accounts.</li>
<li>Take ownership of calls from inception to resolution, keeping customers informed.</li>
<li>Escalate problems based on business impact and severity.</li>
<li>Participate in on-call rotation to support 24/7 operations.</li></ul> 

Infrastructure &amp; Technology Support<ul>
<li>
Setup of and Support of all retail shops, including POS, printer, barcode scanner and basic application support.</li>
<li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li>
<li>Windows/macOS devices, iOS/Android, Handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li>
<li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li>
<li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li></ul> 

Vendor &amp; Partner Management<ul>
<li>
Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li>
<li>Manage vendor resources for operational projects, installations, and decommissions.</li>
<li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li></ul> 

Operations &amp; Reporting<ul>
<li>
Maintain compliance with risk, security, and change policies.</li>
<li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li>
<li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li></ul> 

Continuous Improvement &amp; Leadership<ul>
<li>
Identify and implement methods to improve EUC team efficiency and effectiveness.</li>
<li>Analyze ticket data and user feedback to address recurring issues.</li>
<li>Mentor and coach Workplace Associates, acting as an escalation point.</li>
<li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li></ul> 

Customer Experience<ul>
<li>
Serve as regional point of contact for escalations, ensuring timely resolution.</li>
<li>Build trust and maintain close working relationships with stakeholders across the business.</li>
<li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li></ul> 
What you&rsquo;ll need to succeed
<ul><li>Over 3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail
</li><li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li>
</ul><ul><li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li>
<li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li>
<li>Proven skills in vendor management and service delivery oversight.</li>
</ul>
Technical Skills<ul>
<li>
Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li>
</ul><ul><li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li>
<li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li>
<li>Strong troubleshooting, prevention, and problem-solving skills.</li></ul> 

Certifications (Preferred)<ul>
<li>
ITIL Foundation, A+, or Microsoft certifications (MCSE/MCSA).</li>
<li>Hardware certifications (HP, Apple, Lenovo).</li></ul> 
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Associate- Workplace Tech

Everstone Group

<div>
 
 
 Chief of Staff / Business Associate
 
 
 
 
 
 
 
 Level Up Your Career: A High-Impact Role in AI Strategy
 
 
 
 We&rsquo;re Everstone, a Private Equity firm focused on building massive growth businesses connected to
 
 India and Southeast Asia
 
 . We&rsquo;re not passive investors&mdash;we&rsquo;re deeply involved operators who get in the trenches with our portfolio companies. With teams across India, Singapore, Dubai, and the US, we've got a genuine on-the-ground edge in the mid-market space.
 
 
 
 
 
 
 The Role: Your Chance to Work Like a Startup Founder
 
 
 
 We are looking for a
 
 Chief of Staff (CoS) / Business Associate
 
 to be the right hand to our CEO. This isn't a back-office job; you&rsquo;ll be directly responsible for executing our strategic deep-dive into the
 
 AI industry
 
 .
 
 
 
 
 
 Since we are working with start-ups, the role will feel like working in one. The ideal candidate needs to have a
 
 
 strong engineering degree (CS or EEE preferably)
 
 
 with some tech investment experience.
 
 
 
 
 
 If you're a driven, resourceful person with
 
 3-5 years of experience
 
 , this is your fast-track. You&rsquo;ll split your time equally between:
 
 <ul>
 <li>
 
 Market Intelligence:
 
 Deep-dive research and analysis on the tech industry.
 </li>
 <li>
 
 Business Building:
 
 Financial modeling, business case evaluation, and strategy.
 </li>
 <li>
 
 Execution:
 
 Hands-on operational involvement&mdash;like working at a high-growth startup, but with the backing of a major PE firm.
 </li>
 </ul>
 
 
 
 
 
 What We Need From You:
 
 
 
 We're looking for someone who can think strategically
 
 and
 
 execute flawlessly.
 
 
 
 
 
 
 Must-Haves:
 
 
 <ul>
 <li>
 
 Background:
 
 A
 
 strong engineering degree (Computer Science or Electrical/Electronics preferred)
 
 is essential, plus some
 
 prior tech investment experience.
 
 </li>
 <li>
 
 Skillset:
 
 Exceptional analytical and structured problem-solving skills. You need to handle multiple, competing priorities and high-pressure situations with sound judgment.
 </li>
 </ul>
 
 
 
 
 
 If you&rsquo;re ready to trade in the status quo for an opportunity where your work directly shapes the future of a global PE firm, let's talk.
 
 
 
 
 
 
 
 
 Next Step:
 
 
 
 Send us your profile and tell us why you are the best fit to drive our AI strategy.
 
 
 
 
</div>

Business Associate

Deliveroo

<div>
 
 Deliveroo
 
 
 
 Deliveroo is on a mission to change the way that people shop and eat. We want to be the platform that people turn to whenever they think about food or groceries. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature &amp; Plus businesses.
 
 
 We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!
 
 
 
 Deliveroo ODG
 
 
 
 Deliveroo&rsquo;s ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.
 
 
 
 The Role
 
 
 
 The
 
 Operations Associate
 
 plays a key role in supporting daily in-store operations across Deliveroo&rsquo;s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.
 
 
 The ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. You&rsquo;ll work closely with pickers, site teams, and the central operations function to ensure flawless execution on-ground.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
 </li>
 <li>
 Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
 </li>
 <li>
 On-Site Training: Train and upskill pickers on Deliveroo&rsquo;s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
 </li>
 <li>
 Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
 </li>
 <li>
 Documentation &amp; Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
 </li>
 <li>
 Hardware &amp; Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
 </li>
 <li>
 Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: 1&ndash;2 years in grocery, retail, or delivery operations.
 </li>
 <li>
 Skills: Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.
 </li>
 <li>
 Technical: Familiarity with mobile/tablet apps and basic troubleshooting.
 </li>
 <li>
 Transport: Valid UAE driving license and own car.
 </li>
 <li>
 Physical: Ability to be on-site at multiple store locations for extended periods.
 
 
 </li>
 </ul>
 
 Workplace &amp; Diversity
 
 
 
 At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.
 
 
 We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
</div>

Operations Associate - Grocery

dentsu

Performance Associate Director - E-Commerce We are seeking an experienced Performance Associate Director for E-Commerce to lead performance-driven accounts and deliver measurable growth across large-scale retail and e-commerce clients. This role requires a strong background in performance marketing, digital commerce, and retail marketing, ideally within the GCC region. You will work closely with the E-Commerce Director and senior leadership to design and execute strategies that meet ambitious revenue and ROI targets. Key Responsibilities <ul><li>Lead and oversee end-to-end e-commerce marketing campaigns across paid search, paid social, display, and shopping</li><li>Partner with clients to translate their commercial goals into actionable digital strategies</li><li>Own campaign performance with a laser focus on revenue delivery, sales KPIs, and return on ad spend (ROAS)</li><li>Provide strategic recommendations on media mix, targeting, and optimization tactics</li><li>Supervise a team of managers and executives, ensuring high-quality delivery and knowledge sharing</li><li>Build strong relationships with stakeholders and manage senior-level client communications</li><li>Conduct regular performance reviews, insights reports, and forecasting for key accounts</li><li>Stay ahead of trends in e-commerce, ad tech, and consumer behavior within GCC markets</li></ul> Requirements <ul><li>6+ years of proven experience in performance and e-commerce marketing, ideally within GCC markets</li><li>Demonstrated expertise in retail and digital commerce business models</li><li>Strong command of Google, Meta, and performance-driven platforms</li><li>Excellent client-facing and stakeholder management skills</li><li>Analytical mindset with experience in data-led decision making</li><li>Proven track record of hitting revenue KPIs across multiple accounts</li><li>Leadership experience with the ability to coach and inspire a growing team</li></ul> Location & Brand <ul><li>Location: Dubai</li><li>Brand: Carat</li><li>Time Type: Full time</li><li>Contract Type: Permanent</li></ul> Job Function <ul><li>Research, Analyst, and Information Technology</li><li>Industries: Advertising Services</li></ul>Referrals increase your chances of interviewing at dentsu by 2x

Performance Associate Director - E-Commerce

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Lead comprehensive tech roadmap implementations as an Ops SME Tech Program Manager for Amazon's Quick Commerce team, supporting both Regional Distribution Center (RDC) launches and Under the Roof (UTR) feature rollouts across the rapidly expanding MENA network. This role orchestrates complex fulfillment system launches for new RDC sites while simultaneously managing UTR technology implementations and feature deployments across existing operations. Shape the future of quick commerce operations through strategic technical leadership spanning both greenfield RDC launches and brownfield UTR enhancements. 
 
Each RDC launch involves multiple technical configurations across interconnected systems, requiring coordination with cross-functional teams. The PM will support RDC Pre-Launch activities, Launch Execution for bin/bay setup, process path creation &amp; UAT validation. Concurrently, the PM will drive UTR new feature implementations and related UATs for continuous operational improvements. 
 
As an Ops SME Tech Program Manager, you will serve as the technical operations orchestrator across all fulfillment systems, providing operations teams with the expertise and processes needed to achieve operational excellence at scale. This role combines deep operational knowledge with technical program management expertise to drive successful launches and implementations across the MENA region. 
 
DAILY RESPONSIBILITIES: 
 
<ul><li>Learn and use groundbreaking fulfillment technologies across interconnected systems</li><li>Apply advanced technical program management techniques combined with operations SME knowledge to deliver flawless RDC launches and UTR tech roadmap implementations</li><li>Interact with leading engineers and operations experts across global teams</li><li>Partner with cross-functional teams to orchestrate complex launches across pre-launch, execution, and post-launch phases</li><li>Leverage launch experience and operations expertise to provide feedback on technical processes and system integrations</li><li>Drive cross-functional communication during critical launch phases using deep operational knowledge</li><li>Lead projects that improve launch-related processes and stakeholder technical experience</li><li>Create SOPs, technical documentation, and process guides for the operations community</li><li>Work on critical, highly complex technical challenges that span multiple fulfillment systems</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>4+ years of working cross functionally with tech and non-tech teams experience</li><li>3+ years of program or project management experience</li><li>3+ years of delivering cross functional projects experience</li><li>Experience defining program requirements and using data and metrics to determine improvements</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Bachelor's degree in computer science, technology, design</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Ops Tech Program Manager, Quick Commerce

<div>
 
 About The Role
 
 
 
 As a Designer Associate, you&rsquo;ll be part of Deliveroo&rsquo;s in-house creative studio, supporting the development of impactful design assets across digital and offline channels. You&rsquo;ll work closely with the marketing team to translate briefs into high-quality creative solutions that bring our brand to life.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Deliver high-quality design and animation assets (social media, CRM, campaigns, OOH, internal comms).
 </li>
 <li>
 Manage multiple briefs simultaneously and deliver on time, even under tight deadlines.
 </li>
 <li>
 Manage the creative workflow internally and manage a team of junior designers by distributing work and reviewing it, and also supporting the team by guiding them, teaching them, and sharing feedback on creatives.
 </li>
 <li>
 Support the creative development of marketing campaigns with graphic design, illustration, and motion graphics.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure creative aligns with campaign objectives and brand guidelines.
 </li>
 <li>
 Participate in creative reviews, proactively contributing ideas and solutions.
 </li>
 <li>
 Continuously develop skills in animation, illustration, and art direction to elevate studio outputs.
 
 
 </li>
 </ul>
 
 Skills &amp; Expertise
 
 
 
 <ul>
 <li>
 Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, InDesign).
 </li>
 <li>
 Strong eye for typography, layout, and visual hierarchy.
 </li>
 <li>
 Motion design and animation skills are a plus.
 </li>
 <li>
 Ability to work independently as well as collaboratively within a team.
 </li>
 <li>
 Strong attention to detail and ability to maintain consistency across all deliverables.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in graphic design or creative production.
 </li>
 <li>
 Experience designing across digital, social, and print formats.
 </li>
 <li>
 Ability to manage multiple projects under pressure.
 </li>
 <li>
 A portfolio that demonstrates creativity, technical skill, and brand understanding.
 </li>
 <li>
 Tech experience is a plus
 
 
 </li>
 </ul>
 
 Why Deliveroo
 
 
 
 Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
 
 
 We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
 
 
 
 Workplace &amp; Benefits
 
 
 
 At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.
 
 
 
 Diversity
 
 
 
 We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
</div>

Marketing Designer Associate - Studio Lead

Asteco

<div>
 
 
 Job Title: Tech Product Manager
 
 
 
 
 Reports To:
 
 Associate Director &ndash; Product
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Product Manager is responsible for monitoring a product from conceptualization through planning and development. This role involves developing new products, designing and executing plans, testing, and launching them in the market. The position focuses on improving customer retention, collaborating with sales and marketing teams, enhancing product value propositions, and leveraging expansion opportunities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and drive the product strategy and roadmap to achieve year-on-year growth.
 </li>
 <li>
 Partner with Sales and Marketing teams on go-to-market campaigns to ensure alignment between business and product strategy.
 </li>
 <li>
 Empower Development and Design teams to execute the product vision.
 </li>
 <li>
 Measure and celebrate success using business intelligence tools, modern reporting, and engaging town hall presentations.
 </li>
 <li>
 Leverage commercial experience to uncover new opportunities and stay ahead of PropTech disruption.
 </li>
 <li>
 Proactively resolve potential conflicts with other teams.
 </li>
 <li>
 Deliver large-scale, bug-free releases on time and within budget.
 </li>
 <li>
 Interpret ambiguity and complexity, transforming them into organized and detailed communication.
 </li>
 <li>
 Demonstrate a proven track record of delivering multi-product GTM strategies in SaaS and Monolith environments.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Design, Marketing, Computer Science, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Skills
 
 
 <ul>
 <li>
 Real Estate
 </li>
 <li>
 Financial Services
 </li>
 <li>
 Immersive Experiences
 </li>
 <li>
 Product Roadmaps
 </li>
 <li>
 Team Leadership
 </li>
 <li>
 Agile Frameworks
 </li>
 <li>
 Business Acumen
 </li>
 </ul>
 
 
</div>

Tech Product Manager

Explore 1236+ Associate workplace tech in United Arab Emirates this December. Find roles across top companies and apply now to boost your career.