project manager

sales manager

account manager

construction manager

marketing manager

automotive parts manager

Kapico Group Holding Company

Job DescriptionThe Retail Branch Head is responsible for the overall management and profitability of the branch by driving sales growth, optimizing inventory, leading operational excellence, and ensuring customer satisfaction. The role requires strong leadership capabilities, commercial acumen, inventory management expertise, and the ability to manage both B2B and retail customer relationships. The Branch Head will oversee branch operations, financial performance, procurement activities, team development, and compliance with company policies and local regulations.Key Result Areas (KRAs)1. Sales &amp; Commercial Growth<ul><li>Revenue generation and sales target achievement.</li><li>Customer acquisition and retention.</li><li>B2B account development and management.</li><li>Market expansion and business development.</li></ul>2. Inventory Management &amp; Procurement<ul><li>Stock availability and optimization.</li><li>Vendor relationship management.</li><li>Inventory accuracy and loss prevention.</li><li>Procurement planning and control.</li></ul>3. Team Leadership &amp; Operations<ul><li>Team performance management.</li><li>Staff development and training.</li><li>Operational efficiency and logistics management.</li><li>Customer service excellence.</li></ul>4. Financial &amp; Compliance Management<ul><li>Branch profitability.</li><li>Budget and cost control.</li><li>Regulatory compliance.</li><li>Risk management and process adherence.</li></ul>Key Performance Indicators (KPIs)Sales &amp; Commercial<ul><li>Monthly sales target achievement (%)</li><li>Gross profit margin</li><li>Branch revenue growth (%)</li><li>Number of new B2B customers acquired</li><li>Customer retention rate</li><li>Sales conversion rate</li></ul>Inventory &amp; Procurement<ul><li>Inventory turnover ratio</li><li>Stock availability rate</li><li>Inventory accuracy (%)</li><li>Obsolete stock reduction (%)</li><li>Shrinkage and stock loss percentage</li></ul>Operations &amp; Customer Service<ul><li>Order fulfillment accuracy</li><li>Delivery turnaround time</li><li>Customer satisfaction score</li><li>Customer complaint resolution time</li></ul>Financial Management<ul><li>Branch profitability</li><li>Operating expense control</li><li>Budget adherence</li><li>Cash collection efficiency</li></ul>Team Management<ul><li>Employee productivity</li><li>Staff retention rate</li><li>Training completion rate</li><li>Team performance score</li></ul>Qualification<ul><li>Bachelor's Degree in Business Administration, Commerce, Automotive Management, Supply Chain, or related discipline.</li><li>Professional certifications in Sales Management, Inventory Management, or Automotive Parts Operations will be an added advantage.</li></ul>Stream<ul><li>Business Administration</li><li>Commerce</li><li>Supply Chain Management</li><li>Automotive Technology</li><li>Mechanical Engineering</li></ul>Specialization<ul><li>Automotive Spare Parts Management</li><li>Retail Operations</li><li>Sales &amp; Business Development</li><li>Inventory &amp; Supply Chain Management</li><li>Branch Operations Management</li></ul>Duties &amp; Responsibilities1. Sales &amp; Commercial GrowthTarget Achievement<ul><li>Drive branch sales performance to meet or exceed monthly, quarterly, and annual targets.</li><li>Monitor sales trends and implement corrective actions when required.</li></ul>B2B &amp; Retail Account Management<ul><li>Build and maintain relationships with garages, workshops, fleet operators, dealerships, and retail customers.</li><li>Identify and develop new business opportunities.</li></ul>Pricing &amp; Promotions<ul><li>Analyze market trends and competitor activities.</li><li>Implement promotional campaigns to increase sales and clear slow-moving inventory.</li><li>Ensure competitive pricing strategies are maintained.</li></ul>2. Inventory Management &amp; ProcurementStock Control<ul><li>Maintain optimum stock levels of OEM and aftermarket parts.</li><li>Ensure availability of fast-moving inventory while minimizing excess stock.</li></ul>Vendor Relations<ul><li>Develop strong relationships with suppliers and distributors.</li><li>Negotiate pricing, payment terms, and delivery schedules.</li></ul>Loss Prevention<ul><li>Conduct periodic inventory audits and stock counts.</li><li>Implement controls to reduce stock losses, damage, and theft.</li></ul>3. Team Leadership &amp; OperationsStaff Supervision<ul><li>Manage and supervise Parts Advisors, Sales Executives, Warehouse Staff, and Delivery Drivers.</li><li>Allocate responsibilities and monitor productivity.</li></ul>Training &amp; Development<ul><li>Conduct regular product knowledge and sales training.</li><li>Coach employees to achieve performance standards.</li></ul>Daily Logistics Management<ul><li>Oversee order processing, picking, packing, dispatch, and deliveries.</li><li>Ensure smooth branch operations and customer service standards.</li></ul>4. Financial &amp; Compliance ManagementProfit &amp; Loss Management<ul><li>Monitor branch P&amp;L performance.</li><li>Manage budgets, expenses, and profitability objectives.</li></ul>Customer Dispute Resolution<ul><li>Handle escalated customer complaints, warranty claims, and return issues.</li><li>Ensure prompt and professional resolution.</li></ul>Compliance &amp; Governance<ul><li>Ensure compliance with company policies, safety standards, UAE labor laws, and operational procedures.</li><li>Maintain proper documentation and reporting standards.</li></ul>Skills &amp; CompetenciesTechnical Skills<ul><li>Automotive spare parts knowledge</li><li>Branch operations management</li><li>Inventory planning and control</li><li>Procurement and vendor management</li><li>Financial and P&amp;L management</li><li>Sales forecasting and reporting</li><li>ERP systems and MS Office proficiency</li></ul>Leadership Competencies<ul><li>Team leadership and motivation</li><li>Coaching and mentoring</li><li>Performance management</li><li>Conflict resolution</li></ul>Business Competencies<ul><li>Commercial awareness</li><li>Negotiation skills</li><li>Strategic thinking</li><li>Customer relationship management</li><li>Decision-making ability</li></ul>Behavioral Competencies<ul><li>Strong communication skills</li><li>Problem-solving mindset</li><li>Accountability and ownership</li><li>Attention to detail</li><li>Time management</li><li>Results-driven approach</li></ul>Work Experience<ul><li>4&ndash;5 years of experience in Automotive Spare Parts Retail, Automotive Aftermarket, Dealership Parts Operations, or Branch Management.</li><li>Minimum 2 years of supervisory or team leadership experience preferred.</li><li>Experience managing inventory, sales teams, and branch profitability is highly desirable.</li></ul>Pay: AED7,000.00 - AED8,000.00 per monthWork Location: In person

Retail Sales Head- Auto Spare Parts

Al-Futtaim

<div>Job Requisition ID: 178046

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role

We are looking for a commercially driven and customer-focused After Market Sales Consultant &ndash; Volvo to join our Aftersales team. This role plays a critical part in ensuring customers who purchase Volvo and SDLG construction equipment from FAMCO receive comprehensive parts and service support.

As the key point of contact for customers, you will manage parts and service requests, identify sales opportunities, and ensure a seamless customer experience. You will work closely with internal teams to drive aftermarket growth while contributing to strategic initiatives within the Aftermarket Department. 


What you will do

Customer Coverage
<ul>
<li>Deliver effective customer coverage through structured territory planning</li>
<li>Maintain a strong understanding of customer needs and buying patterns through regular field visits</li>
<li>Develop and execute customer call plans and visit schedules</li>
<li>Identify and onboard new customers through proactive prospecting and follow-ups</li>
<li>Support new equipment deliveries by promoting parts and service offerings such as PM contracts, CSAs, and Care Track solutions</li>
<li>Monitor customer requirements to ensure timely delivery and proactive communication</li>
</ul>
Financial Sales Performance
<ul>
<li>Achieve sales targets including revenue, gross profit, and market share</li>
<li>Promote a professional image while delivering high-quality technical and service support</li>
<li>Identify and convert aftermarket sales opportunities across the territory</li>
<li>Drive growth in key product areas such as undercarriage, GET, engine, power-train, and hydraulic attachments</li>
<li>Collaborate with head office teams to identify business opportunities and provide tailored solutions</li>
<li>Work closely with Service Managers to prepare and present quotations and proposals</li>
</ul>
General Duties
<ul>
<li>Maintain high standards of professionalism and customer engagement</li>
<li>Ensure all customer and equipment data is up to date within internal systems</li>
<li>Maintain assigned company equipment and vehicle in good condition</li>
</ul>
Health, Safety &amp; Environment
<ul>
<li>Follow all health and safety procedures and report incidents or hazards</li>
<li>Actively participate in safety programs and initiatives</li>
<li>Ensure use of PPE and maintain safe working practices at all times</li>
</ul>
Quality
<ul>
<li>Deliver high-quality outputs across all customer interactions</li>
<li>Promote a culture of &ldquo;done right, done well, done once&rdquo;</li></ul> 


Required skills to be successful
<ul>
<li>Strong communication, negotiation, and interpersonal skills</li>
<li>Excellent customer relationship management capabilities</li>
<li>Strong commercial acumen with the ability to identify and close sales opportunities</li>
<li>Sound technical understanding of aftermarket parts and service operations</li>
<li>Strong planning, organization, and time management skills</li>
<li>Ability to analyze data and present insights effectively</li></ul> 


About the team

You will be part of the Aftersales team within FAMCO, supporting Volvo and SDLG construction equipment customers. The team is focused on delivering exceptional aftermarket support while driving revenue growth and customer retention through strong collaboration with service, parts, and sales functions. 


What equips you for the role
<ul>
<li>Bachelor&rsquo;s degree in Engineering (mandatory)</li>
<li>Experience as a Field Parts Engineer, Service Sales Representative, or Parts Sales Representative</li>
<li>Strong background in construction equipment, heavy equipment, or related industries</li>
<li>Prior experience in aftermarket parts and service operations is highly preferred</li>
<li>Proficiency in Microsoft Office and general computer systems\</li>
<li>Valid UAE driving license</li></ul> 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Aftermarket Sales Consultant - Construction Equipments

Naffco

Lead a friendly automotive store team as Supervisor: deliver excellent service, manage stock, and ensure safe, compliant operations in a fast-paced retail environment.
 <div><div><h3 class="jobSectionHeader">Job Summary</h3>
The Store Supervisor &ndash; Automotive will oversee daily store operations within the automotive department, ensuring excellent customer service, efficient stock management and safe, compliant working practices. The role involves supervising sales colleagues, maintaining merchandising standards, supporting inventory control and contributing to sales and service targets. The Store Supervisor will act as a key point of contact for customers and internal teams, resolving issues and driving continuous improvement.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Customer Service &amp; Sales<ul><li>
Lead by example to deliver high standards of customer service and technical advice on automotive products and accessories</li><li>
Support sales activities to meet department and store sales targets, including upselling and product demonstrations</li><li>
Handle and resolve customer enquiries, complaints and returns in a timely, professional manner</li></ul></li><li>
Team Leadership &amp; Development<ul><li>
Supervise, coach and schedule store colleagues to ensure adequate cover and high performance</li><li>
Provide on‑the‑job training and product knowledge development for the team</li><li>
Promote a positive, inclusive working environment and support adherence to company policies</li></ul></li><li>
Stock &amp; Merchandising<ul><li>
Manage stock levels, perform regular stock counts and support replenishment to maintain availability</li><li>
Ensure merchandise is presented to company standards, including labelling, signage and promotional layouts</li><li>
Coordinate with warehouse and procurement teams to resolve stock discrepancies and returns</li></ul></li><li>
Operational &amp; Health &amp; Safety<ul><li>
Oversee daily opening and closing procedures, cash handling and point‑of‑sale operations</li><li>
Ensure compliance with health and safety, manual handling and COSHH requirements relevant to automotive products</li><li>
Maintain a secure, organised store environment and report any incidents or maintenance needs</li></ul></li><li>
Administration &amp; Reporting<ul><li>
Prepare and submit daily/weekly sales and stock reports and support loss prevention activities</li><li>
Support rostering, timekeeping and basic HR administration for the departmental team</li><li>
Use store systems (POS, stock management, ERP) to process orders, reservations and transfers accurately</li></ul></li><li>
Customer &amp; Supplier Collaboration<ul><li>
Work with external suppliers and in‑store service partners to coordinate fittings, deliveries and specialised services</li><li>
Escalate supplier or warranty issues and liaise with the wider business to ensure satisfactory resolution</li></ul></li><li>
Continuous Improvement<ul><li>
Identify opportunities to improve customer experience, efficiency and sales performance within the automotive department</li><li>
Contribute to local initiatives and share best practice across the store network</li></ul></li></ul><h3 class="jobSectionHeader">
Requirements</h3>
Education<ul><li>
Any graduate or relevant vocational qualifications in automotive or retail management advantageous</li></ul>
Experience<ul><li>
Experience in retail, automotive parts or related customer‑facing environment, with supervisory responsibilities preferred</li><li>
Proven track record of delivering customer service and achieving sales targets</li><li>
Experience of stock control, merchandising and use of retail systems (POS, stock management, ERP) desirable</li></ul><h3 class="jobSectionHeader">
Technical Competencies</h3><ul><li>
Good product knowledge of automotive parts and accessories, or willingness to learn</li><li>
Competent IT skills and ability to work with retail and inventory systems</li><li>
Strong communication and interpersonal skills for dealing with customers, suppliers and colleagues</li><li>
Organisational skills with attention to detail for stock accuracy and merchandising standards</li><li>
Ability to prioritise tasks and manage a small team in a fast‑paced retail environment</li></ul></div></div>
 <div><div><div><div>Department</div>
<div>Trucks &amp; Vehicles
</div><div>Role</div>
<div>Store Supervisor - Automotive
</div><div>Locations</div>
<div>Dubai - UAE
</div><div>Monthly salary</div>
<div>AED3,500 - AED4,500</div></div></div></div>

Store Supervisor - Automotive

<div>Job Requisition ID: 176419
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Sr. Financial Analyst in EV Finance UAE is tasked with supporting the Senior Financial Controller in financial planning, control, and performance analysis across AFEV operations. The primary focus is on budgeting, forecasting, month-end closing, and profitability analysis, ensuring financial controls are maintained and financial insights communicated for strategic decisions. The role is crucial for delivering timely management reporting and financial insights that aid business decisions and sustainable growth.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Budgeting &amp; Forecasting</h4> 
<ul><li>
Prepare annual budgets and periodic forecasts for sales, aftersales, and dealership operating expenses.</li><li>
Track actual performance against budget/forecast and analyze variances with clear business explanations.</li><li>
Support rolling forecasts, scenario analysis, and volume-margin sensitivity analysis.</li></ul><h4 class="jobSectionHeader"> 
Accounting, Controls &amp; Compliance</h4> 
<ul><li>
Ensure accurate accounting and financial controls across dealership branches in line with group policies and IFRS.</li><li>
Review branch-level financials to ensure proper revenue recognition, cost allocation, and inventory accounting.</li><li>
Support internal and external audits by providing schedules, reconciliations, and explanations.</li></ul><h4 class="jobSectionHeader"> 
Month-End Closing</h4> 
<ul><li>
Coordinate and support month-end closing activities, including accruals, provisions, and journal entries.</li><li>
Prepare and review financial statements and management reports within agreed timelines.</li><li>
Reconcile key balance sheet accounts related to vehicles, parts, receivables, and payables.</li></ul><h4 class="jobSectionHeader"> 
Performance Evaluation &amp; Profitability Analysis</h4> 
<ul><li>
Analyze profitability by car model, variant, channel, and campaign, including margin bridge analysis.</li><li>
Evaluate aftersales performance (service, parts, warranty, and accessories) at branch and model level.</li><li>
Identify cost optimization and margin improvement opportunities across sales and aftersales operations.</li></ul><h4 class="jobSectionHeader"> 
Management Reporting &amp; Business Partnering</h4> 
<ul><li>
Prepare monthly management reports and dashboards highlighting KPIs, trends, and risks.</li><li>
Provide financial insights and recommendations to management to support strategic and operational decisions.</li><li>
Act as a finance business partner to dealership operations, sales, and aftersales teams.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Excellent analytical and problem-solving skills with an ability to interpret financial data.</li><li>
Proficiency in financial software and advanced MS Excel capabilities.</li><li>
Strong communication skills to articulate financial concepts to non-financial personnel.</li><li>
In-depth understanding of IFRS and company-specific financial policies.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Qualified Accountant or equivalent graduate qualification.</li><li>
Minimum 4-5 years relevant experience, preferably in the automotive industry.</li><li>
Strong numeracy and analytical skills with commercial awareness and leadership abilities.</li><li>
Excellent communication skills, capable of directing oneself and working collaboratively in teams.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

UAE National - Senior Financial Analyst

<div>Position: Regional Marketing Manager &ndash; DENZA &amp; YANGWANG
Region: Middle East
Location: UAE
About the role:
As Regional Marketing Manager for DENZA and YANGWANG in the Middle East, you will lead the strategic development and execution of premium and luxury automotive marketing initiatives across the region. This role is responsible for building brand desirability, strengthening market positioning, driving qualified lead generation, and supporting commercial performance through integrated marketing, PR, events, partnerships, digital ecosystems, and dealer network coordination.
The position requires a strong understanding of premium and luxury consumer behavior, high-level storytelling capabilities, excellent cross-functional collaboration, and the ability to manage multiple markets with a strong balance between brand building and business performance.
Reports to: Marketing &amp; PR Director &ndash; Americas, Europe &amp; Middle East &amp; Africa
Authority: Regional marketing planning, campaign coordination, agency supervision, budget recommendation, and dealer marketing alignment across Middle East markets.
Key Responsibilities:<ul><li>Lead the regional marketing strategy for DENZA and YANGWANG across Middle East markets, ensuring strong alignment with global brand direction and local market opportunities.</li><li>Build premium and luxury brand positioning through high-impact campaigns, PR initiatives, partnerships, experiential marketing, and cultural activations.</li><li>Develop integrated marketing plans focused on increasing brand desirability, lead generation, test drives, and conversion performance.</li><li>Coordinate the launch of new models and technologies across the region, ensuring consistent messaging and premium customer experience standards.</li><li>Drive localization of global campaigns and assets to ensure cultural relevance and market effectiveness across GCC and Middle East countries.</li><li>Manage and supervise dealer marketing activities, ensuring alignment with brand CI, communication standards, and business objectives.</li><li>Collaborate closely with sales, product, digital, PR, and dealer teams to maximize campaign effectiveness and customer acquisition.</li><li>Identify target audiences and develop customer segmentation strategies for premium and luxury automotive consumers.</li><li>Lead regional PR and media relations initiatives, including media events, press conferences, influencer engagement, and executive visibility opportunities.</li><li>Support strategic partnerships, sponsorships, and premium lifestyle collaborations to strengthen brand awareness and positioning.</li><li>Monitor campaign performance, market trends, competitor activities, and customer insights, translating data into actionable recommendations.</li><li>Manage production partners, and suppliers to ensure high-quality execution and cost efficiency.</li><li>Track marketing budgets, campaign ROI, and reporting processes across all Middle East markets.</li><li>Ensure all marketing activities maintain the highest standards of premium brand experience and customer journey consistency.</li></ul>
Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or related field.</li><li>8+ years of experience in automotive, premium/luxury brands, or high-end consumer industries.</li><li>Strong experience managing regional marketing operations across multiple countries.</li><li>Experience in luxury brand building, events, partnerships, digital marketing, and PR management.</li><li>Strong understanding of Middle East market dynamics, premium consumer behavior, and cultural sensitivities.</li><li>Excellent communication, presentation, and stakeholder management skills.</li><li>High level of organization, project management, and analytical capabilities.</li><li>Fluent in English. Arabic is a plus.</li></ul>
Preferred Profile:<ul><li>Strategic thinker with strong execution capabilities.</li><li>Passion for automotive innovation, technology, luxury, and customer experience.</li><li>Ability to work in a fast-paced multinational environment with multiple stakeholders.</li><li>Strong collaboration mindset with regional teams, HQ, dealers, and external partners.</li><li>Entrepreneurial attitude with strong ownership and accountability.</li></ul> 
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team</div>

Regional Marketing Manager – DENZA & YANGWANG

<div>Job Requisition ID: 178411
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role 
We are looking for a UAE National Receptionist with fluent English-speaking skills with some experience in customer service for the role.

This is a full-time permanent role located in Dubai Festival City (Al Badia). 


What you will do
<ul>
<li>To provide full support to all customers visiting the service center. To be the first point of contact to welcome and identify customers&rsquo; needs.</li>
<li>Ensure customers are given the Worlds Warmest Welcome when entering the branch.</li>
<li>Responsible to ensure all customers with appointments are directed to correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service.</li>
<li>Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care.</li></ul> 


Required skills to be successful
<ul>
<li>Able to communicate effectively</li>
<li>Customer service experience will be an added advantage</li>
<li>Good knowledge in MS Office especially MS Excel</li>
<li>UAE National with family book</li></ul> 


About the team 
The role will report to the Aftersales Manager and you will be working in a busy workshop environment wherein you will be dealing directly with all levels of people in the organization 


What equips you for the role 
The ideal candidate for this role should possess a High school Diploma. You should also be able to communicate effectively with strong customer service, analytical and communication skills. You should be highly motivated and passionate about cars. 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

UAE National Receptionist

<div>Job Requisition ID: 178415
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role 
We are looking for a results-driven Sales Manager to lead the sales function for an assigned portfolio across our UAE operations. In this role, you will drive sales performance, lead and develop branch-based sales teams, and ensure the consistent application of company standards, processes, and customer service excellence. You will play a key role in achieving business targets while creating a high-performance culture aligned with our mission, vision, and values. 

<div>
What you will do 
<ul><li>Lead, coach, and support the sales team to achieve monthly and annual sales targets.</li><li>Monitor daily sales performance and take corrective action to improve results where needed.</li><li>Implement sales strategies and business plans to deliver operational and commercial objectives.</li><li>Ensure sales processes are followed consistently and customer concerns are resolved effectively.</li><li>Maintain high standards of customer engagement and support continuous improvement in customer satisfaction.</li><li>Develop team capability through regular product knowledge sharing, training, and performance reviews.</li><li>Oversee documentation, compliance, and government-related processes connected to the sales function.</li></ul></div> 

<div>
Required skills to be successful 
<ul><li>You should have a bachelor&rsquo;s degree or equivalent, along with at least 8 years of sales experience, including 1 to 2 years in a supervisory role.</li><li>A strong track record of achieving targets, managing teams, and driving customer satisfaction will set you up for success in this role.</li><li>Candidates with experience in automotive or retail sales environments and a passion for leading people and delivering results will be well suited for this opportunity.</li><li>An understanding of both English and Arabic is an advantage.</li></ul></div> 


About the team 
You will be part of a dynamic sales function that plays a critical role in delivering business growth across our showrooms. The team includes Sales Executives, Sales Administrators, and Guest Relations Officers, working together to provide excellent customer experience and achieve strong commercial results. This is a collaborative environment where teamwork, accountability, and customer focus are highly valued. 


What equips you for the role 
You will bring strong sales leadership experience, commercial awareness, and the ability to motivate and develop high-performing teams. You should have sound knowledge of customer service principles, sales operations, and performance management. Strong communication, decision-making, problem-solving, and organizational skills are essential, along with confidence in using business tools such as spreadsheets, presentations, and reporting systems. 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Sales Manager

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