admin assistant & receptionist role Jobs in Credit Digitalization Jobs In Cairo

admin assistant & receptionist role

administrative specialist(english must) Jobs in Credit Digitalization Jobs In Cairo

administrative specialist(english must)

back office (voice&non-voice) english speakers Jobs in Credit Digitalization Jobs In Cairo

back office (voice&non-voice) english speakers

call center agent (english ) Jobs in Credit Digitalization Jobs In Cairo

call center agent (english )

customer experience specialist – bilingual (fluent in arabic & english) | cairo, egypt Jobs in Credit Digitalization Jobs In Cairo

customer experience specialist – bilingual (fluent in arabic & english) | cairo, egypt

back office voice non voice english speakers

ETISAL International Group

<div>
 
 Company Description
 
 
 
 ETISAL International is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East, renowned for its innovative and customized service offerings tailored to meet the unique needs of each client. With years of industry expertise, the company is committed to delivering high-quality, value-driven solutions, enabling businesses to focus on their core operations while enhancing customer service experiences. ETISAL International embraces cultural diversity and global best practices to provide exceptional outsourced services. Its dedication to excellence is evident through its focus on transparency, flexibility, integrity, and exceeding client expectations.
 
 
 
 Role Description
 
 
 
 We are seeking skilled English-speaking professionals for a full-time Back Office (Voice &amp; Non-Voice) role based on-site in Cairo. Responsibilities include managing essential back-office operations, communicating effectively with internal and external stakeholders, providing comprehensive customer service support, and assisting with administrative and operational processes. The role may also involve support for finance and sales-related tasks, ensuring seamless execution and accuracy in deliverables.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Back Office Operations, with the ability to ensure accuracy and efficiency in handling administrative tasks.
 </li>
 <li>
 Strong Communication skills for effective interaction with clients and team members.
 </li>
 <li>
 Experience in Customer Service, with a customer-first approach to addressing inquiries and resolving issues.
 </li>
 <li>
 Knowledge of Finance and Sales for providing support in operational and transactional functions.
 </li>
 <li>
 Detail-oriented, organized, and able to work effectively in a fast-paced, on-site environment.
 </li>
 <li>
 Bachelor's degree in a relevant field or equivalent experience is preferred.
 </li>
 <li>
 Previous experience in a BPO or service-oriented industry is an advantage.
 </li>
 </ul>
</div>

Back Office (Voice&Non-Voice) English Speakers

ZIWO

<div>
 
 About The Job
 
 
 
 📍 Location: The Greek Campus - Downtown - Cairo - Egypt
 
 
 🕒 Type: Full-time
 
 
 💼 Department: Support Team - Technology
 
 
 💻 Work Setup: Hybrid
 
 
 
 About ZIWO
 
 
 
 ZIWO is a leading Omnichannel Cloud Contact Center Software (CCAAS) supporting customer communications across Phone, WhatsApp, SMS, and more. Our platform integrates seamlessly with most CRMs and third-party applications via open APIs, serving businesses in over 145 countries, including across the GCC.
 
 
 As a fast-growing B2B SaaS provider, ZIWO is redefining cloud contact center technology by delivering reliable voice infrastructure, high-availability systems, and globally consistent performance.
 
 
 
 About The Role
 
 
 
 We are seeking a
 
 Voice Support Engineer
 
 to join our Support team. This role focuses on troubleshooting, maintaining, and optimizing VoIP and telephony systems to ensure the reliability, stability, and performance of ZIWO&rsquo;s global voice services.
 
 
 You will work closely with the NOC and Support teams to resolve client issues, monitor voice quality, and provide timely solutions for enterprise customers, while leveraging your networking knowledge to support our cloud-based communication platform.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Provide second-level technical support for VoIP, PBX, SIP, and unified communications platforms.
 </li>
 <li>
 Troubleshoot call quality issues, including call drops, one-way audio, registration failures, and latency problems.
 </li>
 <li>
 Implement and maintain SIP trunking, call routing, and session border controllers (SBCs).
 </li>
 <li>
 Monitor voice systems and network performance to detect and resolve issues proactively.
 </li>
 <li>
 Assist with migrations from legacy telephony (analog/PRI) to IP-based platforms.
 </li>
 <li>
 Ensure high availability through failover systems, backup routing, and redundancy plans.
 </li>
 <li>
 Coordinate with SIP providers, telecom carriers, and vendors to maintain uptime.
 </li>
 <li>
 Document solutions, create guides, and maintain knowledge-base articles.
 </li>
 <li>
 Participate in on-call rotations for high-priority voice incidents.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 
 Core Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;3 years of hands-on experience in VoIP, PBX, or telephony system support.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or equivalent.
 </li>
 <li>
 Solid understanding of networking fundamentals (VLANs, VPNs, routers, switches, firewalls).
 </li>
 <li>
 Strong troubleshooting and problem-solving skills with attention to detail.
 </li>
 <li>
 Excellent English communication skills (both spoken and written).
 
 
 </li>
 </ul>
 
 Technical Competencies
 
 
 
 
 Voice Systems &amp; Protocols
 
 
 
 <ul>
 <li>
 VoIP Platforms: FreeSwitch, Asterisk, Kamailio (or similar PBX systems)
 </li>
 <li>
 SIP protocols, RTP handling, SBC configuration
 </li>
 <li>
 Voice traffic management: call routing, QoS, failover systems
 
 
 </li>
 </ul>
 
 Networking Fundamentals
 
 
 
 <ul>
 <li>
 LAN/WAN, routers, switches, firewalls
 </li>
 <li>
 VLANs, VPNs, SD-WAN basics
 </li>
 <li>
 Load balancing and redundancy concepts
 
 
 </li>
 </ul>
 
 Tools &amp; Monitoring
 
 
 
 <ul>
 <li>
 Wireshark, SolarWinds, Homer, or similar troubleshooting tools
 </li>
 <li>
 Monitoring voice quality and network performance
 
 
 </li>
 </ul>
 
 Optional / Nice-to-Have
 
 
 
 <ul>
 <li>
 Linux administration (Ubuntu or CentOS)
 </li>
 <li>
 Scripting for automation (Python or Bash)
 </li>
 <li>
 Exposure to cloud environments (AWS, OCI)
 </li>
 <li>
 Familiarity with configuration management (Ansible) or IaC (Terraform)
 
 
 </li>
 </ul>
 
 Why Join ZIWO?
 
 
 
 <ul>
 <li>
 Competitive salary &amp; comprehensive benefits
 </li>
 <li>
 Dynamic, collaborative, multicultural environment
 </li>
 <li>
 Work on mission-critical global voice services
 </li>
 <li>
 Growth opportunities in cloud, telephony, and networking support
 </li>
 <li>
 Contribute to a platform used in 145+ countries
 </li>
 <li>
 Be part of an innovative SaaS company shaping the future of cloud contact centers
 
 
 </li>
 </ul>
 ZIWO is an equal-opportunity employer. We value and seek diversity at every level of the organization and believe it drives creativity, innovation, and excellence.
</div>

Voice Support Engineer

Breadfast

<div>
 
 
 Role Objectives:
 
 
 
 As a Content Creator, you will create engaging, informative, and brand-aligned content across multiple platforms. You will support the execution of content strategies that resonate with our target audience while maintaining consistency in tone, messaging, and quality.
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Create long-format content such as newsletters, blog posts, and in-app messages, as well as FAQs within the app that reflects brand tone-of-voice
 </li>
 <li>
 Contribute in creating and executing different platform content ideas in alignment with brand guidelines.
 </li>
 <li>
 Collaborate with the marketing team to ensure consistent brand voice and messaging across all content channels
 </li>
 <li>
 Contribute in developing high-quality and engaging content for product descriptions, category pages, and promotional campaigns on the platform
 </li>
 <li>
 Liaise with internal departments to gather and publish relevant announcements across company-owned channels.
 </li>
 </ul>
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS:
 
 
 <ul>
 <li>
 1-2 years of relevant work experience
 </li>
 <li>
 Excellent written communication skills with an ability to adapt tone and style for different platforms.
 </li>
 <li>
 Ability to collaborate effectively with team members and other departments.
 </li>
 <li>
 Attention to detail, ensuring content is error-free and on-brand.
 </li>
 <li>
 Familiarity with content best practices for digital platforms (SEO knowledge is a plus).
 </li>
 </ul>
</div>

Content Creator

Al Ahly Momkn

<div>
 <ul>
 <li>
 Manage day-to-day relationships with clients in the financial services sector, Including microfinance institutions, consumer finance companies, Insurance providers, and donations entities
 
 </li>
 <li>
 Identify,develop,and execute business development strategies to increase revenue and market share within assigned accounts Serve as the focal point of contact for clients, ensuring prompt resolution of issues and delivering excellent service
 
 </li>
 <li>
 Collaborate with cross-functional teams (sales, marketing, operations, product)to meet client needs and achieve business goals Monitor market trends, competitor activities, and client feedback to identity new opportunities and risks
 
 </li>
 <li>
 Prepare and deliver presentations, proposals, and reports to clients and internal stakeholders
 
 </li>
 <li>
 Support contract negotiations and renewals, ensuring favorable terms and compliance with company policies, rack account performance and report on key metrics to senior management
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Understanding of sales strategies,contract
 
 </li>
 <li>
 negotiation, and partnership management.
 
 </li>
 <li>
 Familiarity with digital payment solutions or fintech products.
 
 </li>
 <li>
 Good command of MS Office, Excel for
 
 </li>
 <li>
 reporting and PowerPoint for presentations.
 
 </li>
 <li>
 Years of Experience:3 - 4 years, 2 years fintech industry
 
 </li>
 <li>
 Strong communication and negotiation skills.
 
 </li>
 <li>
 Problem-solving attitude and ability to handle
 
 </li>
 <li>
 client issues proactively.
 
 </li>
 <li>
 Team player who can collaborate with sales,
 
 </li>
 <li>
 marketing, accounting, and operations teams.
 
 </li>
 <li>
 Organized and able to manage multiple
 
 </li>
 <li>
 accounts and priorities
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Embark on an exciting journey with the Fin-Tech Experts.
 
 </li>
 <li>
 Join a workplace that actively encourages and supports all talents.
 
 </li>
 <li>
 A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
 
 </li>
 <li>
 Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
 
 </li>
 </ul>
</div>

Account Manager (Financial Services)

KnowledgeNet

<div>
 
 Objective:
 
 
 <ul>
 <li>
 Responsible for creating and managing written content across various platforms, including websites, blogs, social media, product documentation, and marketing collateral.
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 <ul>
 <li>
 Developing high-impact promotional materials, including brochures, rollups, flyers, webinar strategies, and the corporate profile.
 
 </li>
 <li>
 Updating website copy and producing audience-focused digital content tailored to business objectives.
 
 </li>
 <li>
 Creating and editing email campaigns, newsletters, and social media content with strong attention to detail, proofreading, and editorial quality.
 
 </li>
 <li>
 Translateing and localizing professional content seamlessly between English and Arabic.
 
 </li>
 <li>
 Leading bilingual content creation for multiple financial software solutions, ensuring accuracy, engagement, and alignment with brand tone.
 
 </li>
 <li>
 Collaborating with design and SEO teams to improve website ranking and optimize content effectiveness.
 
 </li>
 <li>
 Enforcing consistent editorial style guidelines across all communication channels.
 
 </li>
 <li>
 Managing and tracking content assets to ensure alignment with marketing strategy and brand goals.
 
 </li>
 <li>
 Working proactively with cross-functional teams to enhance content quality and drive growth across marketing platforms.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mass Communications, Journalism, or a related field.
 
 </li>
 <li>
 5+ years of experience in marketing content development, preferably within a technology house or software company.
 
 </li>
 <li>
 Exceptional bilingual
 
 proficiency in English and Arabic (written and verbal).
 
 
 </li>
 <li>
 Proven experience writing, editing, and translating professional marketing content.
 
 </li>
 <li>
 Excellent proofreading, organizational, and time management skills.
 
 </li>
 <li>
 Ability to manage multiple projects in a fast-paced environment while maintaining attention to detail.
 
 </li>
 <li>
 Collaborative mindset with experience working across design, SEO, and product teams.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 USD Salaries:
 
 Earn a competitive salary in USD, with growth tied directly to your performance and impact.
 
 </li>
 <li>
 
 Comprehensive Benefits:
 
 Enjoy full social insurance and healthcare coverage to support your well-being.
 
 </li>
 <li>
 
 Flexible Work Environment:
 
 Embrace our hybrid work model and shape a schedule that fits your lifestyle and maximizes your productivity.
 
 </li>
 <li>
 
 Continuous Growth:
 
 Stay ahead in a rapidly evolving world with access to ongoing learning and development opportunities.
 
 </li>
 <li>
 
 Autonomy &amp; Impact:
 
 Define success on your terms. We provide the freedom, tools, and support you need to thrive and make a meaningful difference.
 
 </li>
 <li>
 
 Inclusive Culture:
 
 Be your authentic self. Join a team that values every voice, celebrates diversity, and fosters innovation through inclusion.
 
 </li>
 </ul>
</div>

Senior Content Writer

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

Hilton

<div>
 The administrative assistant provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties.
 
 
 
 What will I be doing?
 
 
 
 An administrative assistant provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties. Specifically you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Opens incoming mail, dates stamps and distributes accordingly
 </li>
 <li>
 Sends outgoing mail, both interoffice and outside of the hotel
 </li>
 <li>
 Routes mail, faxes and other printed matter
 </li>
 <li>
 Prepares and types correspondence and fairly complex numerical/financial reports, as directed
 </li>
 <li>
 Prepares correspondence on behalf of management
 </li>
 <li>
 Duplicates, copies and distributes and mails material for the department/office
 </li>
 <li>
 Orders and maintains office supplies and equipment
 </li>
 <li>
 Maintains files and equipment in an orderly and professional manner
 </li>
 <li>
 Uses the property's email system and maintains their email box, as is policy
 </li>
 <li>
 Additionally this position may or may not have access and/or control over the email box of assigned supervisor(s)
 </li>
 <li>
 Appropriate business use of telephone and voice email system
 </li>
 <li>
 Greets internal and external customers in a friendly and professional manner
 </li>
 <li>
 Announces visitors and/or handles requests, as appropriate
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Administrative Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent administration and IT skills
 </li>
 <li>
 Committed to delivering a high level of customer service, both internally and externally
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous administrative experience in a fast paced environment
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Cairo Grand Nile
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Administrative Assistant

Explore 305+ Back office voice non voice english speakers in Credit Digitalization Jobs In Cairo this January. Find roles across top companies and apply now to boost your career.